We’re looking for a Manager, Customer Success to hire, coach, and manage a team of Customer Success Managers. Your team is responsible for the customer relationship, renewals, and growth across our existing customer base. This is an opportunity to join a company that’s a leader in the space, and contribute impactful work.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

• Manage, lead, mentor and train a team of Customer Success Managers
• Coach team to proactively work with customers to find expansion opportunities and increase loyalty and retention
• Identify and qualify growth opportunities for added value within smaller customers, assigned accounts and ensure high retention and renewal rates
• Serve as an escalation point between customers and internal Datadog teams to ensure customer success and adoption
• Act as an internal advocate for our customers putting their best interests first

Who You Are:

• Experienced in 5+ years in a Customer Success or Account Management role in the SaaS space
• Confident in managing a high performing team of Customer Success Managers
• Customer-centric and have a customer-first mindset and approach to all interactions both internal and external
• Able to complete and influence full cycle sales process
• Strong at multi-task management skills across a varied set of responsibilities, in a fast-paced environment
• Preferably knowledgeable about the B2B tech space or with subscription based software

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• High income earning opportunities based on self performance
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Sales training in MEDDIC and Command of the Message
• Intra-departmental mentor and buddy program for in-house networking
• An inclusive company culture, opportunity to join our Community Guilds
• Generous and competitive benefits package

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

You will handle phone/email inquiries, ensuring the Contact Centre remains highly accessible and supporting service requests for customers and distribution partners.

Job Responsibilities:

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Job Requirements:

• ’A’ Levels or Diploma holder with relevant working experience, preferably from insurance / banking industries.
• Good interpersonal and communication skills.
• Comfortable conversing with customers from all walks of life.
• Possess a pleasant and cheerful disposition.
• Meticulous and detailed-oriented.
• High level of integrity, takes accountability of work and good attitude.
• Work well independently as well as in a team.

Candidates must be open to work in a contractual position with renewable/extension or conversion opportunity.

Job Descriptions

This is a full-time on-site role for a Service Crew at Seoul Restaurant.

• The Waiter/Waitress will be responsible for providing excellent customer service, taking orders, serving food and beverages, and ensuring customer satisfaction.
• The role also involves communicating with kitchen staff and maintaining the upkeep and cleanliness of the dining hall.

Job Requirements

• Customer Service and Communication skills
• Experience in the Food & Beverage and Food Service industry
• Ability to multitask and work in a fast-paced environment
• Basic knowledge of cooking and food safety
• Excellent interpersonal skills and a friendly demeanor
• Prior experience as a Waiter/Waitress is preferred

Benefits

• Training Opportunities
• Career Advancement
• Exposure to Korean cuisine
• Comfortable working environment in a 5-star hotel (lockers, showers, rest areas, and staff meals all provided)
• Bonus incentives (if applicable)

Working Hours

• Work 6 days a week, including weekends & public holidays.
• 10.30am to 3pm / Break / 5pm to 10.30pm
• Total 10 hrs / per day

Job Descriptions

# Supervision & Leadership:

• Oversee and coordinate the activities of service staff.
• Train, mentor, and provide feedback to service crew members to maintain high performance levels.
• Assist in recruiting, onboarding, and evaluating team members.
• Lead by example in demonstrating proper service techniques and upholding service standards.

# Customer Service:

• Ensure that all customers are greeted warmly and receive prompt, courteous service.
• Resolve customer complaints and inquiries in a professional manner.
• Monitor customer satisfaction and provide suggestions for service improvements.

# Operations Management:

• Manage daily operations, including opening and closing procedures.
• Monitor cleanliness and upkeep of service areas, ensuring compliance with health and safety regulations.
• Assist in managing inventory, ordering supplies, and maintaining stock levels.
• Oversee cashiering, ensuring proper handling of cash and transactions.

# Staff Scheduling & Time Management:

• Create and manage work schedules to ensure adequate staffing levels during peak times.
• Track staff attendance and ensure efficient use of resources.

# Quality Control:

• Monitor the quality of food, beverages, and service to ensure they meet the establishment's standards.
• Collaborate with kitchen staff to ensure timely and accurate food preparation and delivery

Job Requirements

• Proven experience as a Service Crew Leader or Supervisor in the F&B industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to handle customer complaints and resolve issues calmly and professionally.
• Good organizational skills and attention to detail.
• Proficiency in POS systems and basic computer skills.
• Flexibility to work in shifts, including evenings, weekends, and holidays.

Benefits

• There is No AWS but Bonus
• Meal allowance $8 per day. Medical coverage.

Working Hours

• Split Shift / 6 days a week. 10.30am - 2.30pm, 5.30pm - 10.30pm.

Working Location:Caldecott
Contract Duration: 12 Months Contract

Working Hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm
Basic Salary: Up to $2,980 per month

Responsibilities:

· Assist with setting up and tearing down of training venues and coordinating refreshments for induction sessions and Foundation Programme trainings.

· Provide tech support to trainers during trainings

· Collating of post-training feedback from participants and include into master database

· Administering of assessments during trainings

· Assist with administrative tasks, including attendance tracking and data entry.

· Provide onsite support for volunteer training on weekends (around 4 hours during one Friday night or Sat morning in a month)

· Prepare monthly training schedules

· In addition to the above stated duties, staff shall undertake such other duties from time to time as assigned.

Job Requirements:

· Diploma or Bachelor’s Degree in Psychology / Social Work / Social Sciences / Accounting or other relevant disciplines.

· Immediate Starters are preferred (Not serving any notice period)

· Training / Events experience is preferred

Interested candidates, please forward a copy of your resume to: [email protected].

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Working Location: Caldecott
Contract Duration: 12 Months
Working Hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm
Basic Salary: $2,980 per month

Responsibilities:

· Assist in onsite audits/investigation for Homes/Shelters;

· Complete the post audit checklist and prepare Onsite Assurance (OA) reports

· Assist in follow-up with Homes/Shelters on lapses and recommendations to rectify them.

· Track MP referrals/ feedback and complaints;

· Assist in assessment for Guest-of-Honour invitations; and

· Draft submission for incident reports.

· Help in collation/tracking of data needed for planning of the measures;

· Coordinate any distribution of ad-hoc donated items such as Personal Protective Equipment (PPEs); and

· Coordinate meetings.

Requirements:

· Bachelor’s Degree in Psychology / Social Work / Social Sciences / Sociology.

· Comfortable with performing on-site audits or investigations for homes and shelters.

· Immediate Starters (No notice period).

Interested candidates, please forward a copy of your resume to: [email protected].

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Working Location: Island-wide
Contract Duration: Up to 12 Months Contract
Working Hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm
Basic Salary: Up to $2,980 per month

Background:

This is a generic job posting for Entry Level applicants who are interested in a role within the Social Service sector. More details will be furnished during the screening process.

Responsibilities:

Your job duties may involve:

• Research Support: Assisting in conducting desktop scans and basic research activities such as conducting literature reviews, data collection, and data processing.
• Data Analysis and Reporting: Collecting, analysing, and presenting data from research activities to support decision-making and identify areas for improvement.
• Customer Service: Assist placement options for children requiring foster care.
• Marketing: Developing creative visuals, account Management with creative agencies, content creation, social media management.
• Audit / Investigations: Assist in onsite audits / investigation for Homes/Shelters. Managing referrals / feedback / complaints.
• Other ad-hoc duties as assigned.

Job Requirements:

· Diploma or Bachelor’s Degree in Psychology / Social Work / Early Childhood Education or other relevant disciplines.

· Immediate Starters are preferred (Not serving any notice period)

· Entry Level applicants with interest in the Social Service sector are welcomed to apply.

Interested candidates, please forward a copy of your resume to: [email protected].

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

- General service crew duties (including general housekeeping, cashiering etc)

- Chinese restaurant setting

- Work Location : opposite Bugis MRT

- Work Hours : Flexible working hours (5.5 days week)

- Fluent in spoken Chinese and English

Part Time Service Crew

$12-$14/hr

Have to clock minimum of 28 hours, 4 days a week

Job Scope:

• Assist with daily operation;
• Work in a team along side Operational Manager;
• Serve customers orders
• Ensure overall cleanliness and tidiness of establishment;
• Follow food hygiene practices;
• Take orders from customers and ensure their needs are met;
• Check stocks and update stock list when needed;
• Will be taught simple mixing of drinks

Experience in similar working environment preferred.

Fun and fulfilling working environment!

Tips sharing

Food provided

Performance Bonus

Transport provided

Transport home provided if work till 12am and beyond.

Required to work on Fridays and Saturdays depending on situation.

Rotating shift depending on staff availability.

Can start immediately.

SMS: 98320936 (Ms Ong)

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Your main duties are as follows:

• Welcome customers as they come into the restaurant
• Provide answers to queries presented by clients regarding services and offers made available by the restaurant.
• Clean all tables after clients have left and get such tables prepared for the next set of clients.
• Prepare beverage and dessert and cutting of fruit for daily operation
• Take beverage orders from serving staff or directly from patrons accurately & promptly
• Assist the restocking and replenishment of bar inventory and supplies
• Maintain basic knowledge of food dishes and the pairing of sauces and sides.
• Maintain responsibility for inspecting and drying of cutlery, crockery, coppers and silvers.
• Ensure trays are carried and food delivered to waiter/waitresses in a timely and efficient manner.
• To deliver great and excellence customer service.
• Maintain quality, service & cleanliness at all times according to restaurant' standards.
• Adhere to hygiene and safety standards
• Adhere to company’s standard operating procedures
• Any other appropriate duties and responsibilities as assigned

Working Hours: 6 days work week, including weekend & PH.

Nearest MRT:
Changi Airport

Contract Duration:
12 Months

Working Hours (inclusive of 1-hour lunch break):
Morning Shift: 8.00am – 3.00pm
Afternoon Shift: 3.00pm – 10.00pm
Support Shift: 10.00am – 6.00pm

Working Days:
Monday to Sunday (including PH)
Shift details will be explained during the screening call.
Cannot choose preferred shift.

Basic Salary:
Up to $2,631 per month

Responsibilities:

· Provide on-site assistance to international travellers who need help with submission of forms on SG Arrival Card and Electronic Health Declaration Card.

· Guide international travellers with the use of automated lanes.

· Any other duties as assigned from time to time.

Job Requirements:

· GCE O Levels and above.

· Candidates are required to stand long hours for the entire working duration.

· Open to work rotating shifts (including weekends & PH).

· Tech-savvy

· Entry Level applicants are welcomed to apply. On-the job training will be provided.

We regret to inform that only shortlisted candidates will be notified.

Interested candidates, please forward a copy of your resume to: [email protected].

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Cafe Monochrome. Singapore's first 2D Cafe

Full timers needed

Barista and service crew required

F&B Supervisor/Team leader are welcome to apply too

Roles and responsibilities

1) Service and Barista crew (no prior experience welcome too)

Learn on the job

Maintain and improve the cleanliness of the cafe and coffee preparation area.

Maintenance of equipment and coffee machine

Provide assistance in ordering and cashiering

Ability to multitask - keep track of inventory and stock check, basic cleaning of kitchen area etc.

Provide assistance in ordering and cashiering

Ushering of customers

Scooping of ice cream and preparation of ice cream desserts

Friendly and have good sense of customer service

Ensure cleanliness and tidiness

Able to handle difficult situation in a calm manner

Clearing of tables, dishes and disinfecting
Follow company

Interested applicants click apply now or whatsapp 92391680

Jal Yoga International is a well established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates and Barre classes an expanded to Malaysia, Indonesia, Dubai and Philippines. We are seeking a personable and detail-oriented Front Desk Associate to join our team. As a key member of our Customer Care Team, you will be the first point of contact for our clients.

Key Responsibilities:
Greet clients with warmth and professionalism upon arrival
Answer phone calls, emails, and walk-in inquiries regarding class schedules, pricing, membership packages, and general studio information
Assist members with class sign-ups, check-ins, and cancellations using the Mindbody system.
Ensure all classes are running smoothly by monitoring attendance and resolving any booking conflicts
Assist Teachers with their Personal Training bookings and assigning rooms to avoid any clashes

Administratives & Membership Retention:
Sending Personalised Welcome Message after ensuring the Profile Completeness is done
Introduce yourself, share important policies: booking, waitlist, suspension, transfer, late cancellation and no show etc
Engage and build rapport to gather early feedback and provide supportOffer Jal Care kit for medical suspension
Track and prepare Birthday Cards
Maintain existing trackers using Google Sheets
Keep track of supplies and notify the manager when inventory levels are low

Requirements:

• O Levels or Poly Diploma on any field
• Previous experience in a customer service or receptionist role (experience in a wellness or fitness environment is a plus).
• Strong communication and interpersonal skills.
• A passion for helping others and a commitment to providing outstanding customer service
• Ability to multitask and handle a fast-paced environment
• Reliable and punctual, with a strong work ethic.
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays

Must be able to commit either these hours;

• Mon - Fri 4pm - 10pm
• Weekends from 8.30am to 5.30pm
• 6 days requirements a must
  or
• Mon - Fri 7am - 3pm
• Sundays from 8.30am - 5.30pm
• 6 days requirements a must

Training will be provided.
Only applied if you are able to commit to the hours

Job Description:

• Attend to patients' enquiries and provide information.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents
• Assist patient with registration, billing, collection of payment and appointment scheduling.
• Assist in administrative duties
• Any ad hoc duties as per assigned

Requirement:

• Minimum GCE O Levels

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

** JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams. **

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

If you enjoy helping others and being part of an organization that makes a real difference, this is the place for you!

You’ll play a key role in ensuring our education center runs smoothly and efficiently, giving you the chance to directly support our mission.

About the Academy:

We are a social enterprise focused on igniting curiosity and fostering lifelong learning. Specializing in Phonics and Math, we are passionate about making education impactful and accessible. Our team creates a supportive community for students and their families, helping each learner grow academically and personally through innovative teaching methods.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: Let us handle the logistics while you focus on showcasing your expertise.
• Direct Communication: Receive timely updates and clear guidance throughout the application process.
• Personalized Advice: Leverage our insights to present your strengths and secure the role.

Key Responsibilities:

• Handle inquiries about our Phonics and Math programmes, both in person and through online platforms
• Update the student attendance system and maintain accurate records
• Process school fees through our digital systems
• Upload weekly class photos and curriculum slides onto the online portal
• Assist in planning and organizing SkillsFuture training courses
• Maintain a welcoming, clean, and organized environment at the center

Working Hours:

• Mondays: 9:30 AM – 6:30 PM (Tuesdays: ½ Day, either AM or PM off)
• Fridays: 9:45 AM – 6:45 PM
• Saturdays & Sundays: 8:00 AM – 7:00 PM
• Off Days: Wednesdays and Thursdays

What You’ll Bring:

• A positive, proactive approach to customer service and operations
• Strong communication skills for interacting with parents, students, and staff
• Experience in customer service, particularly in educational settings, is a plus!
• Tech-savvy, comfortable managing online systems and processes
• Ability to multitask in a fast-paced environment

Why Join Us?

• Be part of a social enterprise that is shaping the future of education
• Enjoy a balanced 4½-day work week, giving you more time to recharge
• Grow with a supportive team that values your contributions

Apply Now!

If you're ready to shape young futures and grow your career with us, don't wait!

We review applications quickly, so seize this opportunity today!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

A Chemical MNC base in central region is seeking for a Customer Service to perform end to end order fulfilment.

• Process customer orders and place orders with supplier according to customer requirement, prepare reports of outstanding orders for customers
• Monitor and manage inventory level and highlight slow-moving inventory and avoid dead stock
• Coordinate with warehouse personnel regarding the availability of materials stored in the warehouse and resolve issues/discrepancies, as needed.
• Monitor customer outstanding order quantity and accounts receivables
• Coordinate with Sales Team to ensure smooth delivery of goods to customers
• Build long-term relationships with existing and potential business partners including 3rd party logistic service providers and attend to customer & supplier enquiries
• Handle shipment documentations and ensure compliance to government’s tax regulations guideline
• Manage Letter of Credit (LC) transactions

Requirements:

• Min. Diploma Holder (Logistics, Business Admin, Supply Chain Mgmt.) and above
• Preferably 3-4 years of relevant customer service working experience
• Good knowledge of SAP system (Logistics) & Microsoft Excel
• Meticulous in figures
• Able to work independently with minimal supervision
• Excellent communication, interpersonal and computer skills

1. Troubleshooting, servicing and repairs of all devices Laptop/Mobile/Desktop

2.Providing high-level technical support to external customers at their location

Interfacing with cross-functional work teams such as field applications, customer support/services, product management.

3.Creating and maintaining service information in the company enterprise database

4.Provide Training to Local Resource and Student in Cloud based E commerce,Accounts application.

5.Updating the software, in case of software related issues.

6. Cloud Based MS Office and Accounting Application Expertise.

Industry: Hardware and Networking

Functional Area: IT Hardware , Technical Support, Telecom Engineering, Cloud Technician.

Role: Senior Service Engineer/Technician

*must willing to fly customer zones as per project assigned.

Employment Type: Permanent Job, Full Time

* 8 to 12 years of experience performing Service Engineer in a large enterprise environment

* Exceptional customer service skills with expertise in troubleshooting, diagnosing and solving complex

computer-related problems.

* Ability to work professionally with all levels of client organization staff.

*A wide degree of creativity, leadership, and latitude is expected.

*Relevant and demonstrable technical support service experience in a software environment.

*Provide Training to Local Resource and Student in Cloud based E commerce,Accounts application

Job Summary:

The APAC Marketing Customer Acquisition Manager is responsible for overseeing customer acquisition and branding strategies across the APAC region, with a focus on optimizing investments to attract new customers and elevate Amplifon’s brand positioning. This role demands a performance-driven individual who can integrate both traditional and digital marketing approaches, ensuring customer-centricity through a data-driven lens.

As a member of the regional Marketing Team, the Customer Acquisition Manager reports to the APAC Marketing Director, playing a critical role in shaping brand perception and driving leads growth adapted to each countries. This position will require strong collaboration with Corporate and local teams to ensure brand consistency and the execution of innovative strategies across the region.

Key Responsibilities & Activities
The APAC Marketing Customer Acquisition Manager will lead the following areas:

1. Brand Strategy Development:

• Contribute to localize and implement a long-term brand strategy in collaboration with Corporate and local teams to strengthen the company’s market position.
• Conduct market research to identify customer needs, competitive dynamics, and key industry trends.
• Identify opportunities for innovation in brand marketing and customer acquisition in the Region, leveraging new technologies and local market insights.

2. Brand Positioning and Messaging:

• Participate in developing and maintaining a consistent brand voice, ensuring coherent messaging across all marketing platforms, with corporate and local teams
• Craft a differentiated brand position that resonates with target audiences and stands out from competitors.

3. Media Planning & Strategy:

• Ensure development and optimization of comprehensive media strategies, encompassing both online and offline channels, with a focus on new geographies
• Collaborate with corporate and local media teams to ensure efficient media buying, tracking of KPIs, and the continuous refinement of media plans.
• Leverage media investments to drive both customer acquisition and brand awareness.

4. Offline Activation & Initiatives:

• Design and execute impactful offline activation initiatives in the region, including outreach marketing, events and partnerships, to enhance customer engagement and brand reach.
• Integrate offline efforts with digital strategies to create seamless and cohesive customer experiences.

5. Online Campaign Management & Digital Performance:

• In collaboration with local and global Digital teams, oversee the planning and execution of online campaigns, ensuring alignment with brand strategy and optimization for key performance metrics.
• Track digital performance through data-driven analytics, to adjust strategies in real-time and maximize ROI.

6. Performance Tracking and Marketing ROI:

• Continuously monitor brand performance metrics, including brand awareness, customer engagement, and acquisition efficiency.
• Develop and implement methodologies to track and enhance marketing ROI across channels.
• Provide insights and report performance metrics to senior leadership, ensuring data-driven decisions across campaigns.

7. Leadership and Team Collaboration:

• Lead and foster a collaborative environment, in a cross-functional teams to drive innovative solutions.
• Build strong relationships with internal teams across countries, ensuring effective execution of regional marketing strategies.

Background & Skills:

• University degree in Business Administration, Marketing, Communications, or related fields.
• 5-7+ years of experience in brand marketing and customer acquisition, with a proven track record in media planning, offline activations, and digital performance management.
• Experience in a regional or global role, ideally within FMCG or retail sectors.
• Strong understanding of media strategy, segmentation, targeting, and positioning.
• Familiarity with marketing KPIs across media, advertisement, and digital campaigns.
• Analytical skills with experience working in data-driven environments and continuous improvement processes.
• Excellent communication skills with a collaborative attitude, capable of managing stakeholders at local and global levels.
• Fluent in English and Italian, ability to thrive in an international work environment.

• Addressing customer questions, concerns, and complaints via various communication channels, including phone, email, chat, or social media.
• Investigating and resolving customer issues promptly and effectively, striving for first-contact resolution whenever possible.
• Maintaining a deep understanding of the company's products or services to provide accurate information and guidance to customers.
• Keeping detailed records of customer interactions, including issues raised and solutions provided, for future reference and improvement.
• Collaborating with the team and sharing customer feedback to help identify areas for improvement in products, services, or support processes.
• Coordinating between China and Singapore
• Handling Logistic from China to Asia Pacific

Job Description:

As the Service Delivery Operations Lead, you will be responsible for overseeing the day-to-day operations of the service delivery team to ensure optimal performance, timely service delivery, and high levels of customer satisfaction. This role requires advanced proficiency in Service Delivery, Business Operation Management, Operational Excellence, and Delivery Excellence. The ideal candidate will be skilled at managing teams, collaborating across departments, and ensuring that service delivery aligns with business objectives.

Key Responsibilities:

Service Delivery Management:

Oversee the day-to-day operations of the service delivery team, ensuring that services are delivered in a timely manner while maintaining high-quality standards.

Customer Satisfaction:

Monitor and maintain high levels of customer satisfaction by promptly addressing any issues and continuously improving service delivery processes.

Team Performance Management:

Manage and track the performance of the service delivery team. Provide guidance, training, and support as needed to ensure the team meets its goals.

Collaboration:

Work closely with other teams (e.g., IT, Sales, Operations) to ensure seamless integration of service delivery solutions across departments.

Operational Excellence:

Drive continuous improvement in service delivery operations by implementing best practices and fostering a culture of operational and delivery excellence.

Performance Metrics:

Develop and track key performance indicators (KPIs) to monitor the efficiency and effectiveness of the service delivery process.

Risk Management:

Identify operational risks and implement mitigation strategies to ensure business continuity.

Customer Communication:

Act as the primary point of contact for project regarding service delivery, addressing inquiries, escalations, and feedback.

Mandatory Skills:

Service Delivery:

Advanced proficiency in managing and optimizing service delivery operations to meet business objectives.

Business Operation Management:

In-depth knowledge of business operation management to ensure smooth service delivery workflows and alignment with business goals.

Operational Excellence:

Expertise in driving operational improvements, focusing on efficiency, quality, and customer satisfaction.

Delivery Excellence:

Advanced proficiency in ensuring consistent delivery of services, meeting deadlines, and achieving customer satisfaction.

Preferred Skills:

• Strong leadership and team management abilities.
• Excellent problem-solving and decision-making skills.
• Strong communication and interpersonal skills for effective collaboration and customer interaction.
• Experience with process improvement methodologies such as Lean or Six Sigma is a plus.
• Ability to work in a fast-paced environment and handle multiple priorities.

Education & Experience:

• Degree in Business Administration, Operations Management, or a related field.
• Minimum of 8+ years of experience in service delivery or business operations, with at least 3 years in a leadership role.

We are looking for a Service Delivery Operations Lead to oversee the design, implementation, and support of key business applications. This role involves managing a team of application specialists, ensuring smooth system operations, and working closely with business and IT teams to align system applications with business goals.

Key Responsibilities:

Oversee the design and implementation of business applications.
Ensure seamless operation of enterprise systems.
Lead and manage a team of application specialists.
Collaborate with business and IT teams to ensure systems meet business needs.

Required Skills:
Strong expertise in system application design and implementation.
Excellent problem-solving skills and attention to detail.
Proven leadership abilities, with experience in mentoring and motivating technical teams.

Looking for a friendly person to join our team!

> Role includes: Greeting patients, answering phones, helping patients to book appointments and take payments, working with patients on their rehab exercises

> Training provided, friendly team, reasonable hours (less than 40/week), room to expand and become more managerial

> Base salary $2000, plus monthly bonus system after probation period (with commission can be double base or more)

> Looking for a long term hire, must be good with people, team player and caring (many patients are suffering with difficult health conditions)

> Health insurance provided

We work with patients with difficult health conditions, we are looking for a kind and comforting team member to help them!

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Job Title: Operations Analyst and Service Support

Role: Operations Analyst

Job Requisition Number: JR43557

Job Level: 3 – 5 years of relevant experience (L2)

Location: Singapore

Key Skills:

l Excellent written and oral communications

l Organized and methodical

l Strong analytical skills

l Identify and recommend process improvements to improve efficiency and effectiveness

l Ability to derive actionable outcomes from data

Job Objectives

Operation Analyst and Service Support for GIPS Business Units key focus on Resource management, HC / FTE budgeting, seating and space management, audit/compliance support and resource related reporting.

Key Responsibilities

l Resource management, eg, onboarding/offboarding/contract extension and headcount tracking and reporting, including system access

l Work closely with hiring/line managers to manage the on boarding and off boarding of staff

l Support continuous review and improvement of the On/Off-boarding process for greater effectiveness and efficiency.

l Other improvements and automation initiatives to improve existing process and functions.

l PPM management and reporting

l Temp contract tracking and reporting for contract renewal, LAN ID/PPM/Access Card extension

l Monthly, ad hoc and status reporting related to the Audit/Compliance, people areas, PPM, Mandatory eLearning, On/Off boarding and other operational activities of the Operational Support function.

l Support other operational resources managing Reporting & Analytics deliverables.

l Manage and support floor logistics.

l Maintain seating plans for GIPS occupied floors.

l End to End management of resource details, numbers, budgets and allocations for Perm, Temp and Vendor resources across GIPS Departments

l Ensure process documents are organized, updated and maintained on sharepoints or shared folders

l Support with transformation initiatives when required.

l Support employee engagement initiatives, eg. training and special projects/assignments

Key Requirements (Must Have)

l Proficient in Microsoft Excel with VLOOKUP and running macros

l Familiarity with vendor and invoice management processes

l Proficient in using PowerPoint for creating presentations and reports

l Independent, proactive and self-starter with excellent interpersonal and communication skills.

l Strong analytical and good problem solving skills.

l Ability to work in a fast-paced and team-oriented environment.

l Strong written and oral communication skills

l Organized, methodical and detailed

l Able to multitask and handle multiple priorities

l Able to work independently and in a team

l Dedicated and hardworking with high degree of accountability and integrity

l Good follow up in tracking updates from various parties for closure on a week to week basis.

l Proficient in performing document updates and maintaining standard operating procedures and SharePoint site content updates as required.

l Comfortable in running reports on different platforms PPM, JIRA, QLIK & etc.

l Responsible and takes pride in meeting deadlines.

Desired Skills: (Good to have)

l Experience working on SharePoint Page Design and SharePoint Workflow creation

l Experience creating reports using data dumps/extracts from SharePoint

l Previous work experience in on boarding and off boarding

l Previous work experience in audit, risk and compliance work.

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Working Location:Caldecott
Contract Duration: 6 Months (Extendable up to 1 year)
Working Hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm
Basic Salary: $2,980 per month

Overview:
There are two openings available in this job posting:

Job Position 1:

· Develop creative visuals for deals; and website assets

· Monitor and ensure upload of deals on website is timely and relevant.

· Manage creative agency to design user-friendly webpage for deals to be visible, attractive and accessible.

· Align and update internal stakeholders on publicising of deals through all touchpoints/platforms

· Budget management of creative agency

· Provide events support.

· Any other work as needed by the department.

Job Position 2:

· Liaise with agencies for the development and execution of integrated marketing campaigns and communication plans to publicise and create awareness of brand and initiatives.

· Content creation and management of website and social media content to drive digital marketing efforts.

· Collation of monthly report and data analysis of initiatives digital insights.

· Conceptualize and manage publicity aspects for promotion of schemes for families deals

· Management of collaterals inventory, coordination of mascot appearances, and support for other administrative matters.

Requirements:

· Bachelor’s Degree in Psychology, Sociology, Marketing or Communications.

· Proficient in graphic design tools such as Canva and Adobe Creative Suite.

· Experience in past creative agencies will be an advantage.

· Experience in managing multiple social media platforms.

· Immediate Starters (No notice period).

Interested candidates, please forward a copy of your resume to: [email protected].

We regret to inform that only shortlisted candidates will be notified.

Justin Lee

Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275