We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Work Arrangement

• Work Hours: Wednesday - Saturday, shift work available and to be discussed

• Work Hours: Sunday, full shift required (8.30am - 6.30pm)

• Location: Oasis Terraces

• Commitment: 3 months and above

• Hourly Rate: $12 - $15 / hr

Job Description

• Handle all walk-ins, phone and online enquiries in a professional and customer-oriented manner

• Handle registration, student movements (transfers / withdrawals) and payment collection in accordance with the centre's SOPs

• Actively promote and upsell programmes to both prospective and existing customers

• Attend to customers' needs and enquiries in a prompt and service-oriented manner

• Maintain an updated record of customer interactions, including inquiries, feedback and complaints

• Escalate unresolved customers' feedbacks and grievances promptly to the Centre Manager or Management

• Provide support and assistance to teachers and students whenever required

• Maintain a strong communication link between teachers and parents to ensure a seamless client experience

• Assist in other adhoc duties as assigned

Job Requirements

• Strong proficiency in spoken and written English

• Possess emotional maturity and passion for customer service

• Good team player with ability to work with minimal supervision

• Able to work shift hours and at least one weekend (Sundays full shift)

Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Working Hour: Monday – Friday (9am – 6pm)
Salary range: $2,000 - $2,500
Location: Potong Pasir // Geylang Bahru

Job Descriptions:

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications:

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Proficient in MS Excel and Word

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Job Highlights:

• Basic up to: $2600 (AWS + VB)
• Monday – Saturday (5.5 Days)
• Office hours / 44hrs per Week
• Location Islandwide

Job Descriptions:

• Perform frontline operations that includes registration/appointment scheduling/referral booking and cashiering duties when needed
• Attend to Walk-In / phone enquiries
• Perform chaperon activities and assist in explaining the procedures to patients
• Support doctors in language translation when needed
• Proper maintenance of patients’ records and drug inventory
• Ensure proper maintenance of clinic facility for cleanliness and positive image
• Adhere to SOPs and perform routine checks/audits within the clinic
• Responsible for daily operations matters and includes collating & compiling patient management indicators
• Assist in coverage of other facilities when required

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Chan He Guang | EA Personnel No.: R23117560

Job Description

• Handle inbound/outbound calls/emails on inquiries, feedbacks and complaints
• Ability to understand customers needs and provide appropriate solutions
• Consistently deliver quality service to achieve customers satisfaction
• Ensure proper follow up, escalation & closure of individual case
• Provide accurate product and service information to customers
• Resolve queries efficiently and escalate issues promptly
• Perform KPIs set by Supervisors
• Others duties assigned by Supervisors

Qualifications

• Minimum “O” Levels (one year of relevant work experience will be an advantage)
• Customer service oriented and possesses strong problem solving skills
• Team player, initiative and willing to learn with positive mindset
• Able to adapt changes and work in a fast-paced environment
• Good interaction, communication and interpersonal skills
• Possesses self confidence and ability to multi task
• Willing to work weekends and public holidays

Background

Marshal Systems Pte Ltd is a leading system integrator in the Marine and Offshore Industry. We would like to invite dynamic & highly motivated individuals to join our team as:

Service Engineer

(Communication, F&G Detection System and Control Instrumentation)

Responsibility:

• Attend site surveys when necessary to propose suitable solution to meet client's requirement.
• Electrical Installation supervision experience (electrical cable, DB and equipment installation).
• Provide service and commissioning the company's Fire & Gas detection system, Control and Instrumentation products and services.
• Promote company's products via the provision of professional and quality services.
• Ensure customer's satisfaction via the provision of prompt and efficient services to minimise the impact of company's products downtime on Customer's business operations.
• Engineering activities to ensure that services are carried out with minimum impact on company's business revenue.
• Ensure that customer requirements are adequately conveyed to the Service Manager.
• Provide guidance/ assist Service/Commissioning Engineers on service related tasks.
• Prepare service plan, identify, and recommend business opportunities to Service Manager.
• Prepare servicer reports upon job completion regarding the work, man-hour, spares.
• Ensure to work according to safety regulations.

Requirements

• Degree/ Diploma/ NITEC in Electrical & Eletcronics Engineering or related discipline.
• Minimum 2-3 years hands-on experience in service/commissioning of the following system: Fire & Gas detection system, software programming such as PLC, SCADA, HMI, etc
• Must be customer focused with the ability to effectively manage relationships with customers.
• Required to travek overseas onshore/offshore in short notice for service/commissioning/modification/upgrading of company supplied system.

Benefits
• AWS
• Performance Bonus
• Dental Benefits
• Insurance Coverage

Roles & Responsibilities
• Manage and operate POS systems, including all card and cash transactions
• Assist in taking customer orders, recommending menu specialties, and upselling promotions
• Inform customers about available modes of payments, and be well equipped to perform each transaction efficiently
• Check and print correct bills for customers
• Check all bills with the customers to ensure accuracy of bill
• Check and balance cash floats at the beginning and end of each work shift
• Assist in self-collection take-away services for customers, wrapping and packing food products to ensure they are in good condition before handed to customers
• Handle delivery platform apps and process orders promptly and effectively
• Set up tables, chairs, and all service mis en place according to SOP while adhering strictly to hygiene and safety standards
• Check food and beverages against orders to ensure right dishes are served to respective customers
• Assist to clear tables and dishes from dining area and side stations
• Attend to customer enquiries/feedback politely and professionally, and arrange for supervisors to attend to customers where necessary
• Assist in Beverage preparation and daily operations at the back kitchen
• Follow and ensure appropriate personal hygiene and sanitation procedures are met
• Smile, upkeep good grooming, be service oriented, provide good customer service
• Any other duties as assigned by Management
Qualifications and Education Requirements
• At least 1 year of F&B work experience in similar capacity
• Preferably familiar in handling food delivery platforms; on-the-job trainings will be provided
• Willingness to work rotating shift hours, weekends and public holidays

Job Description

• Promoting sales of Credit Cards to client based on their needs
• Self-Motivated and independent
• Willing to learn and achieve their monthly target
• Sales driven
• No experience needed (training provided)
• Immediate vacancies
• Others

Minimum Qualification

• Minimum GCE “N” with 3 passed including Math

Additional info

• 5 to 6 working days (Including weekend and public holiday)
• Retail working hours
• $2500 + high commission

Selected candidate will be assigned to location booth to promote credit card services.

Main responsibilities:

• Ensure contractual management such as in the fulfilment of Key Performance Indicators and Service Level Agreement are monitored
• Ensure compliance in contractual agreements
• Advise Operation Centres on contractual obligations from the financial and business perspectives
• Perform data and business analysis on project and survey results
• Prepare, evaluate and assess contract documents, including Variation Orders and costing
• Responsible for maintaining and updating of all associated contractual documentations and records
• Responsible for all other contracts management related job
• Lead Business Excellence movement such as business continuity management, process risk management, business process re-engineering, quality improvement etc.

Requirements:

• Degree in preferably in Business, Finance, Marketing and Economics
• Min 12 years of working experience
• Committed individual who is meticulous, possess strong leadership qualities and a good team player
• Possess good analytical and negotiation skills, able to work in a dynamic and fast pace environment to meet critical deadlines
• Possess good English language proficiency, and effective communication skills with internal and external stakeholders
• Proficient in Microsoft Office Suite including MS Word, Excel and Power Point
• Experience in contract management and negotiation will be an added advantage

Only shortlisted candidates will be notified.

EA Reg No: 20C0312

Customer Service (Freight forward)

• Mon - Thu: 8.30am - 5.30pm | Fri: 8.30 - 5pm
• Redhill
• $2,500 - $3,500

Responsibilities:

• Handle day to day operations and transaction in the forwarding area
• Arrange bookings for shipping documents e.g.shipping orders, shipping notes, B/L etc
• Ensure timely dispatch of shipping documents

Requirements:

• At least 1 - 2 years of relevant experience

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Newly start-up Sushi Takeaway Kiosk in Tanjong Katong looking for Kitchen and Service crew to join us.

Job Description:

• Assist in preparing/cutting food ingredients/ cooking (before and during
  operations).
• Maintain the highest standards of food service quality, cleanliness, and
  hygiene.
• Ensure freshness and quality of all menu items.
• Keep workstation and equipment clean, organized, sanitized, and
  sufficiently stocked.
• Takes orders and serve customers.
• Salary: $2,000 - $2,600 per month. Additional variable bonus based on staff and company performance.
• Annual leave, Insurance, Medical, staff meal provided.
• 5-days week, 8am - 6pm with 1 hour break.
• Opportunity of promoting to outlet manager.
• With Food Hygiene Certification.

If interested, please whatsapp your resume to 9423 3890.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines, and auxiliary power units. It offers a broad product portfolio that includes commercial aircraft jet engines, commercial turboprop engines, military aircraft engines, business and general aviation jet and turboprop engines, helicopter turboshaft engines.

Pratt & Whitney in Singapore is a global center of excellence with the most comprehensive service offering outside of the U.S. Located in key industrial areas of Loyang, Seletar and Tuas, the Pratt & Whitney companies operating in Singapore include: Component Aerospace Singapore, Eagle Services Asia, P&W NGPF Manufacturing Company Singapore, Pratt & Whitney Canada (SEA), Pratt & Whitney Component Solutions, and Turbine Overhaul Services. Pratt & Whitney has been operating in Singapore for more than 30 years, making it one of the pioneers in the development of Singapore’s world-class aerospace industry.

Responsibilities

• Coordinate and Plan Engineering Resources to support operations on day-to-day matters including technical enquiry, engine testing troubleshooting and out of scope repair instructions development.
• Manage engine investigation and teardown review including preparation of relevant reports.
• Perform engine performance and parts analysis to improve engine build standards.
• Review Customer’s requirements and recommend engine work scope to optimize engine on-wing life.
• Perform engine parts inspection and scrap parts review.
• Review and implement recommendations of Technical Publications (e.g. SBs, TSB, SCETI, Action Items etc).
• Communicate with home office Service Center Engineering (Montreal) for technical advice and instructions.
• Spearhead initiatives in reducing cost of poor quality/ test reject and share best practices within the network.
• Lead in Quality Improvements Activities (e.g. ACE, CAR & RRCA).
• Provide technical assistance to operation on high technical intensity/ complex shop equipment i.e. CMM.
• Leading and support process and product improvement projects.
• Responsible for identifying and maintaining a safe workplace.

Requirements

• Degree in Aerospace or Mechanical Engineering or equivalent.
• Possess 3 to 5 years of technical experience with strong understanding of Aerospace Maintenance, Repair and Overhaul business.
• Experienced in leading aero-engine troubleshooting and investigation is preferred.
• Strong customer focused and analytical skills for problem solving,
• Strong team player who is self-motivated and pro-active,
• Possess a good track record in continuous improvement project,
• Excellent written & verbal communication and presentation skills.

Why Join Us

• We drive innovation to go beyond with a purpose to transform aviation.
• We grow our people to become leaders with talent & leadership programs.
• We offer employee scholarship program for further education.
• We care for your well-being with comprehensive health, medical & dental benefits.
• We provide island-wide company transport from major MRT stations.
• We provide structured on-the-job trainings and in-house/ external certifications.
• We value trust, safety, integrity, respect, safety, innovation and excellence.
• We provide annual wage supplement (AWS) and variable bonus plan.
• We provide shift & meal allowances (Shift work only).
• We provide overtime benefits as applicable (Shift work only).
• Our ethos is “We Succeed, Together”.

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Salary: $2,400-$2,800
Location: East Coast - Katong V Mall
Working Days and Timing: 5.5 Days per week based on roaster

Job Descriptions:

• Greet customers and seat them at their respective seats
• Taking orders ensuring items are served in a timely professional manner
• Proactively attend to the requests of customers
• Other ad hoc duties

Job Requirements:

• Min 1 year F&B working experience in a cafe/restaurant/kiosk preferred
• Preferably with food hygiene cert

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

This is a 12 months contract

Work Location: Commonwealth MRT

Salary Range : $3,000-$3,200 (no allowance)

Shift Schedule Night shift is

1. 7pm to 8am

2. Mon - Sun (including public holidays)

Job Description

1. Log all incoming calls and email and record sufficient information to facilitate effective incident

processing.

2. Identify the impact, urgency, and priority of incidents

3. Provide initial troubleshooting and support for incidents.

4. Escalate incidents that cannot be resolved by the service desk to the appropriate

Application Maintenance team and monitor progress.

5. Seek confirmation for closure from the user when resolution is provided.

6. Serve as the first point of contact for all incidents

7. Prepare daily and weekly report (knowledgeable in excel)

Roles and Responsibilities:

• Liaison between users and key service providers/vendors to ensure quality service delivery, performance and service levels are met as defined in the service contracts while driving initiatives for continuous service improvements
• Support the team in running the day-to-day IT Operation tasks and assignments which includes billing, procurement, budget, and reporting matters.
• Involve in relevant projects and tools implementation for service improvement and improving IT capabilities.
• Assist in preparing data analysis and management reporting. Use and enhance current in-house tool built using Power BI solution to provide real time visibility.
• Prepare and monitor IT operations metrics, assist in managing IT service desk to ensure SLAs are met.
• Assist in operational meetings and business reviews with business users on service delivery.
• Involve in IT Security, Audit and Risk matters where necessary.
• Documentation and review of current IT processes and policies as needed

Background and Experience required

• Minimum 2-5 years of experience in IT Operations and Service Delivery Management, preferably in Financial Industry using ITIL Processes and Best Practices.
• Knowledge of ITIL Processes (Service Management, Change Management, Incident Management, etc.) and industry best practices.
• Experience in managing external IT service providers and vendors.
• Good knowledge and experience in following IT Technologies are preferred (such as M365, AWS Cloud, Network, Database, Applications, DevSecOps) and keen to learn & improve further.
• Experience with JIRA, ServiceNow and ITSM / ITIL tools would be an advantage.
• Proficient with Microsoft 365 including Excel, PowerPoint, Power BI etc.
• Ability to work independently, self-starter and perform multiple tasks simultaneously.
• Keen interesting in learning and improving technology skill sets and exposure to projects.
• Good communication skills, responsible and pragmatic problem solver.

Responsibilities:
• Greet Customers and direct them to a table.
• Take F&B orders and repeat orders to ensure correct orders have been taken
• Plan table arrangement; set-up and clear tables where required
• Pick-up orders from the Kitchen / Bar and serve them to Customers
• Ensure prompt and courteous service to Customers at all times
• Prepare mis-en-place at side station before operations
• Maintain the cleanliness of the dining area on a regular basis
• Be familiar with the menu
• Ensure compliance with established service standards.
• Undertake any other duties and responsibilities as may be assigned by your superiors from time to time.

Salary Range: $2,300 - $2,700 (Depends on experiences)

Working Hours: 5.5 Days ; 11 AM to 22 PM (including 1 hour break time)

Benefits: Variable Bonus ; 3 meals provided

Locations: Central, East, Northeast

Requirements:
• Highly motivated and willing to learn
• Customer centric and good team player
• Possess strong interpersonal and communication skills
• On-the-job training provided
• Able to work on weekends and PH

Interested applicants, can apply via WhatsApp +65 8431 2872

AUTHORITIES MANPOWER SERVICES PTE LTD

EA License No: 22C1014

EA Personnel Name: NG WAI LUEN

EA Personnel Registration No: R2198033

Our client is a Government link company in the FMCG industry. Due to business needs, they are now recruiting a HR Business Partner to be part of their Human Resource team for ongoing transformation projects. They are located in the West – easily accessible.

Working hours: 5 days per week

Mondays to Fridays: 8:30am - 6pm

Location: Joo Koon

Job Scope:

• Ensure compliance with SLAs, SOPs, and business continuity plans.
• Identify and address gaps and incidents promptly.
• Manage and govern activities at the outsourced contact center.
• Conduct monthly meetings with the vendor to review performance and address identified gaps
• Handle escalated feedback and provide timely solutions.
• Collaborate with internal and external stakeholders to address operational challenges.

Job Requirements:

• Proficient knowledge of Microsoft Office applications (including Excel, Word, and PowerPoint).
• Familiarity with Warehouse environments.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email to [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No: 19C9682

EA Personnel No: R21101676

EA Personnel Name: Ng Zhi Qing Alethea

We are looking for proactive marine service engineer who are familiar with 2-Stroke & 4-Stroke Engines, Engine Components Overhaul and maintenance, general mechanical dismantling and assembly works.

Job Description:

• Inspect, diagnose and troubleshoot and carryout repair, maintenance or reconditioning of marine engines 2 & 4 Stroke Main/Aux Engines, Crankshaft & Camshaft Replacement and other onboard machinery.
• Carry out removal and installation work onboard vessels and general servicing and repair in the workshop.
• Delegate the job to the relevant team members and adhere closely to the projected repair and manpower plan.
• Lead a team of service technicians and plan, organize and execute repairs, maintenance and reconditioning jobs onboard the vessels in shipyards, ports, anchorage or voyage and offshore.
• Take the necessary measurements and readings to provide a repair plan, estimated repair time, consumables, and raw materials required for the job.
• Keep accurate records of all repair and maintenance work performed on the engine, including any parts replaced or repaired.
• Hands on work in rectification of defects and maintenance of mechanical or diesel components.
• Interact with customers during the work execution.
• Perform internal and external progress status up-dates of the assigned work.
• Assist with the development and implementation of service procedures and policies.
• Monitor service performance metrics and work with the team to identify areas for improvement.
• Conduct training and development programs for technician to increase knowledge and skills in the field.
• Strictly adhere to safe work procedures and applicable laws, rules and regulations.
• Follow safety procedures and use proper protective equipment when working with engines and other equipment.
• Proactively consulting, advising, and promoting available PMax service and products to customer.
• Ensuring an adequate level of cleanliness, maintenance of tools and equipment in the workshop.
• Accomplish all tasks as appropriately assigned or requested.

Requirements:

• Diploma/Degree in Mechanical, Marine or Engineering related field.
• At least 5 years relevant experience within the engine overhaul industry.
• Be able to work on board vessel's engine room environment, Shipyards, Anchorage etc and travel overseas for assignments.
• Excellent technical knowledge and problem-solving skills.
• Possess positive and responsible attitude towards work.
• Able to work with other specialists of the same or lower skill level and successfully complete projects.
• Ability to work independently and minimal supervision.
• Ability to create internal and external work reports.
• Able to do overtime and work during weekends and public holidays for urgent repair jobs.
• Salary will commensurate according to experience & qualifications.

Additional Information:

• 5 days’ work week
• Transport provided from Choa Chu Kang and Pioneer MRT and vice-versa.
• Variable bonus and better medical benefits.
• Career growth & learning opportunity.

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability. We regret that only shortlisted candidates will be notified.

ROLES & RESPONSIBILITIES

• Prepare and disseminate reports.
• Collate and submit monthly online sales & marketing accruals and expenses.
• Assist and support sales teams on new accounts opening procedure and Pricing update
• Sales Order Processing and Delivery
• Customer A&P tracking and claims
• Set up a contract management system to store and track the renewal of contracts
• Assist Technical department personnel on monthly equipment reports to headquarters and update equipment inventory
• Other ad-hoc duties as assigned from time to time.

REQUIREMENTS

• Possess at least a Diploma
• Highly proficient in Microsoft Excel and knowledge in Microsoft Word and PowerPoint
• Meticulous, responsible and team player

Job Description

• Promoting services to client based on their needs and requirement
• Self-Motivated and independent
• Follow up with customers regarding their application
• Meeting sales target set by company
• Acquiring sales compliantly with honesty and integrity
• Others

Requirements

• Require hunter skills
• You have unparalleled drive and verbal communication skills
• You persevere through rejection with ease
• Maintain a beginner’s mindset (hungry to learn)

Minimum Qualification

• “N” Level with 5 Credits Pass including Math

Additional info

• 6 working days
• Bank branches operating hours.
• Need to work on Sunday/ PH according to work schedule
• $2100 + high incentive

Selected candidate will be assigned and station at Bank Branches promoting our company services.

Our client is from the Retail Industry. They are looking for a Customer Service to assist their team in the next phase of their business. They are located in They are located at East – easily accessible.

Responsibility:

• Extend a warm and professional welcome to travelers while attending to their inquiries and sharing information on available services.
• Customize the shopping experience by offering tailored product suggestions based on each traveler's specific preferences and needs.
• Provide guidance on selections of liquor and tobacco products.
• Foster enduring connections with travelers through active involvement and relationship-building.
• Proactively apply upselling strategies to meet sales targets.
• Keep updated on duty-free allowances, age restrictions, and pertinent regulations.
• Efficiently and professionally address travelers' concerns or complaints.
• Accurately and swiftly manage cashier transactions.
• Monitor and sustain appropriate inventory levels.
• Act as the primary representative of the company, maintaining its brand image.
• Maintain store aesthetics according to management's visual merchandising standards.
• Undertake any additional responsibilities as directed by Supervisors or Managers.

Requirements:

• Min 3 years of customer service experience in retail or hospitality industry will be preferred
• Able to commit to rotating shift hours, including public holidays and weekends
• Some level of knowledge, skill and familiarity with technology preferred

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidates will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115141(Tan Su Yee)

Newly start-up Sushi Takeaway Kiosk in Tanjong Katong looking for Part-time Kitchen and Service crew to join us.

Job Description:

• Assist in preparing/cutting food ingredients/ cooking (before and during
  operations).
• Maintain the highest standards of food service quality, cleanliness, and
  hygiene.
• Ensure freshness and quality of all menu items.
• Keep workstation and equipment clean, organized, sanitized, and
  sufficiently stocked.
• Takes orders and serve customers.
• Time slots: 9.00am - 2.00 pm, 5.00pm - 8.00pm
• Salary: $12.00 per hour.
• With Food Hygiene Certification.

If interested, please whatsapp your resume to 9423 3890.

Summary:

1. Strong sound, analytical and decision making abilities

2. Excellent inter-personal and communication skills in dealing with all levels of staff and external parties

3. Demonstrate critical thinking: ability to suggest improvements and identify risks

4. Strong Service orientation and professional work attitude: ability to prioritize, and manage internal clients’ expectation

=Cheque Processing Vendor Management

=Service levels performance

=Monthly invoices review

=Change Controls and Special Requests

=Risk and control identification

=Operational issue/incident management

=Audit facilitation

=Business Continuity Planning (BCP)

=Data Loss Prevention (DLP) support

=Control gaps remediation

Responsibilities :

1. Manage Cheque Processing Vendor to ensure optimal performance and improvement of existing processes

2. Monitor service levels performance against critical measures set in service contract

3. Review monthly invoices billed by vendor

4. Oversee Change Controls and Special Requests to manage changes in the outsourced environment with the respective subject matter experts or control functions in the bank.

5. Review processes and identify areas for improvement, risk and control.

6. Perform operational issue / incident / escalation management of cheque/courier-related matters and identify root cause(s) and implement preventive measures.

7. Prepare and facilitate audits by internal, external or regulatory audit functions.

8. Provide operational support to Business Units for new initiatives.

9. Manage Business Continuity Planning (BCP) for outsourced-related matters

10. Support Data Loss Prevention ( DLP ) implementations in the outsourced area

11. Perform and support site visits with site visit SMEs and control functions

12. Ensure control gaps are addressed with timely and appropriate action plans by the vendor

"

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Get to Know our Team:

Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.

The Opportunity:

If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Experience Specialists to be based in our Singapore office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees.

In this Role, you’ll get to:

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Professionally handle high volume of inquiries from clients and customers.
• You will be accountable for meeting individual (KPIs) and team goals.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Continuously identify work process improvements.
• Communicate to Team Leaders and (or) Manager.
• Perform office-based administrative duties whenever required.
• Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

What you’ll Need to Succeed:

• Good command of written and spoken English to handle English speaking customers.
• Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
• Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
• Analytical thinking and high problem-solving skills.
• Stress tolerance and able to work under pressured environment.
• Able to work on rotational shifts between 7am to 7pm including Public holidays.

It’s Great if you have:

• Min. 1 year experience in Contact Centre environment handling inbound calls, emails and live chats.
• Fresh graduates who are passionate in customer service are also welcomed to apply.

In return, Agoda will:

• Competitive salary
• Young and dynamic multinational team
• Possibility to travel
• Career opportunity regarding lateral moves within CEG teams and global locations as well as other departments within the company
• Continuous learning & development through corporate training programs
• Modern working environment