Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Executive to join their Airfreight Operations team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Manage all export-related inquiries.
• Coordinate with shippers for collection and export tasks.
• Work with sales and destination offices for air approvals and rate agreements.
• Collaborate with the finance team for COD payments and credit limit issues.
• Coordinate with Vendor Management for collection arrangements.
• Work with Air Freight Planner on flight schedules.
• Liaise with the import team for re-export shipments.
• Handle export permit applications with the Permit Department.
• Coordinate with the warehouse for cargo handling, including acceptance, release, sorting, and packing.
• Manage external vendors for DG packing, crating, and fumigation services.
• Provide shipping instructions to the export operations team.
• Support the Manager with daily operations, team queries, departmental projects, and new account setups.

Requirements:

• Min Diploma with 1 - 2 years in Air Freight Operations experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Fine dinning Japanese Ramen Chain Restaurant is looking for Customer Relationship Manager:

Responsibilities

• Report to restaurant general manager and take charge of improving service quality and overall dinning experience from both coporate & restaurant level

• Interact with customers to understand their dinning expectation, collect feedback, minimize unhappiness and complaint

• Help out in general services including preparation of drinks, taking reservation, leading to respective table, table setting up, etc.

Requirements:

• 2 years relevant experience, outspoken and good PR skills

• High standards in personal hygiene and grooming

• Experience in various kitchen equipment especially for Japanese kitchen

• Understanding of basic food hygiene practices

• The ability to work in a fast-paced environment

• Ability to work unsupervised and deliver quality work

• 44 hours & One off day per week

Interested applicants, please email resume to: [email protected]

(Licence No. 04C4555, by applying this job, it's agreeable that you consent us to collect, use, disclose and/or process your personal data for your job placement purposes.)

Customer Marketing Manager

Our client is a global leading SAAS company, and this is a new role where you will be involved in engaging clients at a high level through marketing and events.

This role is unique, with a blend of customer success, client services and marketing responsibilities. If you are creative in your client approach, and with how you engage customers, this could be a great opportunity for you.

Please note this is reporting globally.

*6 month contract to start with the intention to turn perm.

Key Responsibilities

• Reporting to the Global Renewals Manager, you will be managing customer success on virtual and in-person events in the region.
• Collaborating with the team efficiently and coordinating with different countries on the speakers, schedule, and promotions.
• Coordinate regionally to integrate the marketing activities within Customer Success and Adoption.
• Manage communication releases and upgrade activities including loyalty and partner initiatives.
• Construct metrics and business reviews in the region on a quarterly basis.

Experience:

• A minimum of 3-5 years experience in a client facing role within the SAAS industry.
• Prior experience in events management and email marketing is a MUST.
• Strong project management skills and ability to manage multiple deadlines.
• Strong problem solving, critical thinking and analytics skills with a passion for data.
• Experience in email marketing or marketing campaigns is a PLUS.
• You will be an excellent communicator with good written & presentation skills.
• Be a Self-starter with initiative and attention to detail.

If this role interest you and you have what it takes, apply now!

EA License No.: R1326872

Agency License No.: 11C4388

Customer Support:

- Provide daily customer support for the cloud computing power platform, including but not limited to responding to user inquiries in both English and Chinese via Telegram, Email, and other channels.

- Address and resolve customer issues, ensuring high levels of customer satisfaction through effective communication and problem-solving.

Issue Feedback and Tracking:

- Collect, organize, and track user feedback and issues related to the daily use of the cloud computing power platform.

- Collaborate with the product and technical teams to ensure timely resolution of reported issues.

Product Usage and Feedback:

- Assist users with the daily use of the cloud computing power platform, providing guidance and support as needed.

- Gather user feedback on the platform and its features, and report this feedback to the product team for continuous improvement.

Documentation and Reporting:

- Maintain accurate records of customer interactions and support activities.

- Prepare regular reports on customer support metrics and issue resolution status.

Requirements:

- Minimum of 1 year of experience in customer support or a related field.

- Proficient in both English and Chinese, with excellent verbal and written communication skills.

- Strong problem-solving skills and the ability to handle multiple tasks simultaneously.

- Detail-oriented with strong organizational skills.

- Experience in the cryptocurrency or cloud computing industry is a plus.

Job Role & Responsibilities

• Perform check in and out of vehicles (Taxis, Private vehicles, Commericial vehicles)
• Follow up with drivers on servicing and inspection appointments
• Update drivers on vehicle status
• Prepare quotation and proforma invoices
• Perform reminder calls to drivers/customers
• Driver Engagement
• Filing documents
• Assist with vehicle movement report preparation
• Perform frontline duties
• Follow up with 3rd party customers on their servicing and repairs
• Source for 3rd party customer leads
• Assist workshop where required
• Ad-hoc assignments by Workshop Manager

Skills & Experience Required

• Minimum of 2 years of experience as a Service Advisor or in a customer service role within the automotive industry.
• Good communication and interpersonal skills.
• Adapt to a fast-paced environment and be flexible with changing priorities.
• Proficient computer skills and Microsoft Office (Word, Excel, Outlook, PowerPoint) to manage customer information and process service orders.

Qualifications/Certifications Required

• Primary/Secondary, GCE 'O'/'N', Nitec/Diploma/Degree

We are representing our client in the Fintech space in hiring for a Customer Care/Customer Experience Operations Officer.

Key Responsibilities:

• Provide Level 1 technical support via phone and email for high-value clients' online payment accounts in a 24/7 setting.
• Address product or application inquiries.
• Diagnose and resolve hardware and software issues using established procedures to minimize customer downtime.
• Escalate complex issues to appropriate resources.
• Maintain positive customer relations through effective coordination with internal functions.
• Conduct follow-ups and scheduled callbacks as necessary.
• Respond to all communications within required time frames, providing accurate and complete information.
• Adhere to agreed-upon processes, meeting work standards, targets, and objectives.

Requirements:

• Fluent in spoken Mandarin to communicate with Mandarin-speaking colleagues and customers.
• Minimum two years of phone/email technical support experience in a BPO serving international clients.
• IT experience in reading logs and understanding statuses.
• Experience in a payment solution environment or experience with CRM tools like Zendesk is advantageous.
• Team-oriented with a proactive, solutions-focused approach.
• Strong analytical and critical thinking skills.
• Ability to address escalated issues promptly.
• Excellent planning and prioritization skills under pressure.
• Good customer service skills.

Interested candidates kindly apply here.

EA Personnel (Koh Pei Wen)

EA Reg: R23115205

APBA TG Human Resources Pte Ltd

EA License: 14C7275

Reporting to the Service Supervisor, in this role you will be part of a National team of Field Service Engineers providing a prompt and effective service to customers within the Water, Power, Petrochemical and other associated Industries.  

In this role you will identify faults, repair, test and modify actuators in the field, carry out planned and preventative maintenance, mechanical and electrical installations of actuators and associated retrofit adaption of components, pedestals and drive shafts and completing accurate and technical site visit reports for each job.

This role would suit a determined problem-solver, who can think logically for troubleshooting issues and has the willingness to travel.

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: 1 Year (renewable yearly up to 5+5 Years)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

Job Introduction:

At Takagi Ramen, we believe that the key to a memorable dining experience starts long before the food arrives at the table. It begins with our dedicated team behind the scenes—our call center, customer support, and compliance professionals who ensure that every detail is perfect.

High Reviews:

Our reputation speaks for itself. Consistently high online reviews reflect our commitment to excellence and provide a sense of pride and accomplishment for our team members.

Exceptional Customer Service:

We take customer service to the next level. Our support team is empowered to make decisions that enhance the guest experience, ensuring every customer feels valued and heard.

Strong Customer Recovery:

Mistakes happen, but how we recover is what sets us apart. Our robust customer recovery protocols ensure that any issue is resolved quickly and satisfactorily, turning potential problems into opportunities to impress.

High Compliance Standards:

Compliance isn't just a checkbox for us—it's a cornerstone of our operations. We adhere to the highest food safety and general restaurant standards, ensuring a safe and pleasant environment for both our customers and our staff.

What we provide:

- Comprehensive Training:

We invest in your success with thorough training programs that equip you with the skills and knowledge you need to excel.

- Career Growth:

We are committed to your professional development. With clear pathways for advancement, your career can grow as quickly as your ambitions.

- Supportive Environment:

Our team culture is built on mutual respect, support, and a shared commitment to excellence. We value each team member's contributions and foster a collaborative, positive workplace.

So come be a part of a company where your work truly makes a difference!

Job Responsibilities:

1) Understand the business goals, identify performance gaps, and recommend solutions

2) Develop, plan, prepare, implement, and improve the training program for staff

3) Update and maintain the training manual, materials, and knowledge base

4) Conduct soft-skills training for all outlets staff according to SOP and required standards

5) Design and implement training framework and ensuring full use of our company's internal training app

6) Plan, implement, execute, and evaluate training plans.

7) Co-ordinate and communicate effectively on staff performance issues with the HR & Operations department

8) Manage and track induction and onboarding program for new employee

9) Responsible for identifying all the staff training needs and actively involved in the professional upgrading of the staff skill set and mindset

10) Work on all areas of training including product knowledge, customer service, service excellence and other modules in the total training regime

11) Evaluate and ensure the effectiveness of the training program

12) Manage the company's call center department

13) Conduct compliance and CCTV audit checks of outlets remotely

14) Ensure all Recovery, Disciplinary, Retraining and Compliance (RDRC) is conducted in a timely manner

Job Requirements:

- Possess a Diploma or Bachelor's Degree

- Working experience as a Trainer in relevant industries and also in customer support roles

- Track record in designing and executing successful training programs with an attention to small details

- Familiarity with traditional and modern training methods (hands on mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations etc.)

- Excellent communication skills.

- Ability to plan and manage time effectively

- Strong multitasking skills

Working Days:

- 5 or 6 Days Work Week

- 10am to 10pm

- Must be flexible to work on weekends

Salary:

- $3,200 to $3,800 per month

Interested candidates please kindly whatsapp Jie wei @82821913

Boeing Digital Aviation Solutions (DAS) is seeking a highly skilled and motivated Regional Manager -

Customer Success Management to lead and build our Regional Customer Success Team. This role will be

based in Singapore. This role will have regional accountability for the activities of the team, liaising with

Sales, Services and other internal functions to ensure Boeing’s customers are maximizing their outcomes

with our products.

Boeing’s Customer Success Team plays a crucial role in driving adoption, identifying expansion

opportunities, and ensuring renewal for our Commercial Airline customers within Digital Aviation

Services.

You will be working across, but directly aligned with Digital Aviation Solutions (DAS) product offerings,

which include:

• Flight Deck Solutions: These products and services span across an Airlines Operation Control Center (OCC) and include Crew Scheduling, Flight Planning, Crew Tracking, and Operation Control.
• Flight Operations: These products and services are primarily used by Pilots and Electronic Flight Bag (EFB) Administrators. Examples include EFB applications, EFB Tools, Navigation, and Charting solutions.
• Tech Operations: These products and services are used across an Airlines Maintenance Department. Examples include Asset Management System, Engine Fleet Planning and Costing, and Records Management

We are committed to creating an inclusive and growth-oriented environment for all our team members.

Join us and discover your future with Boeing.

Position Responsibilities:

• Managing the regional day-to-day activities with the CSM team
• Hiring & motivating a strong, cohesive team that has a ‘Customer first’ mindset
• Reporting & escalating up the leadership chain to be sure we have transparency with regard to all client successes & issues
• Build strong business relationships with all key stakeholders including users and business owners
• Assist the team in measuring customer value by correlating adoption metrics with customer KPIs
• Understand and help the team mitigate churn and drive recurring revenue growth
• Foster internal partnerships with Go to Market team (e.g. Sales Directors, Technical Sellers, Services Leads, Premium Support, and Solution Consultants) for assigned accounts.
• When necessary - Participate in QBR activities driven by the Services Leader & Sales Director
• Periodic reports and updates for key executives
• Offer customer/market feedback to Boeing's offer managers, services offer managers, and product managers

Key Skills

• Empathetic, customer-first mindset - Be a rabid advocate for Boeing’s clients
• Relationship Management: Builds strong relationships with both end user communities and economic buying centers they represent
• Communications: Demonstrates executive-level communication, consultation, and presentation skills.
• Results Oriented: Relentless in ensuring the customer fully adopts the DAS solution and achieves their desired business outcome
• Issue Management: Proactively identifies, escalates, and resolves issues in a way that builds customer trust over time
• Team Player: Works closely with other customer-facing roles to ensure customer satisfaction and positive DAS relationship

This position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options. This is at the hiring team’s discretion and could potentially change in the future.

Basic Qualifications (Required Skills/Experience):

• A Bachelor’s degree or higher is required as a BASIC QUALIFICATION
• Previous experience in a customer success role within a SaaS environment
• Proven track record of hiring/building/growing teams
• A successful candidate will have
• Ability to align customers' business processes with product capabilities.
• Expertise in management, negotiation, and conflict resolution.
• Superior written and verbal communication skills, with the ability to tailor messages to messages to end-users and executives.

Preferred Qualifications (Desired Skills/Experience):

• Previous experience in airline operations and a solid understanding of aviation concepts (with proven background in client management)
• Experience with Customer Success philosophy/goals
• Experience with Customer Success platforms – Using technology to more effectively manage client communications, etc.
• Previous experience in an Airline OCC, Maintenance, and/or Flight Operations environments
• Experience with TSIA concepts and best practices
• Experience applying adoption and renewal methodologies to optimize the customer engagement model.
• Previous experience in international business and/or multi-cultural environments.
• Fluency in multiple languages.

Other job-related information

• Benefits and pay are determined in line with Singapore labor market practices. This is not an expat assignment.

Jal Yoga International is a well established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates and Barre classes an expanded to Kuala Lumpur, Malaysia and Jakarta and Dubai.
We are seeking a mature and responsible individual capable of managing both our studio branch and our esteemed customers. The goal is to enhance member engagement, satisfaction, renewal rates, and cultivate advocates for our brand.

Job descriptions:

Customer Care Team - Welcome and On-board New Members

- Welcome new members, provide support in starting their wellness journey
- Engage and build rapport with members to gather early feedback

- Follow through the new member onboarding process

Customer Care Team - Engage Existing Members
- Personalised Check-in message at 1/3/6 months
- Review members attendance & frequency
- Check in with members who stop coming regularly
- Track and prepare Birthday Cards
- Maintain Complaint Tracker – ensure closure

You will also be tasked with overseeing the operational control of your branch, collaborating closely with the Head of Operations on a daily basis to enhance efficiency and effectiveness.

Requirements:

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask in a fast-paced environment.
• Previous experience in customer service or a related field is preferred
• Able to handle cleaning duties such as mats sanitising, studio upkeep, toilet hygiene and wrapping up the studio by end shift
• Those who can commit morning and evenings to do covers will be an advantage
• Admin background is a must

Available working hours:

• Mon - Fri 7am to 1pm or 4pm -10pm
• Able to commit weekends/PH 8.30am - 5.30pm
• Locations available Kovan both shifts, Katong - evening, Bukit Timah evening

Training will be provided.

Responsibilities

• Collaborate with cross-functional teams to develop and implement solutions to customer problems.
• Create and maintain documentation, including troubleshooting guides and technical manuals.
• Provide training and guidance to customers on the operation and maintenance of medical imaging systems.
• Assist in the installation and configuration of medical imaging equipment.
• Ensure customer satisfaction and provide excellent customer service.

Requirements:

• Min Diploma in Mechanical / Electrical Engineering or its equivalent
• At least 1 year related working experience in Medical / Healthcare /Laboratory/Medical imaging product is a plus
• Able to commit standby and travel if required.

Interested candidates who wish to apply for the advertised position, please click on

the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we

may collect, use or disclose your personal information for purpose in connection with the services

provided by us.

(1) Service Technician (Home Appliances)

KEY RESPONSIBILITIES

1) Provides after-sales technical service on the breakdown, troubleshooting and repair of home appliances (Fridge, Washing Machine, Wine Chiller, etc)

2) Attend to walk-in customers for technical support

3) Handle customers’ enquiries on technical issues

4) Follow up on outstanding issues in a timely manner

5) Spare parts ordering and control

KEY REQUIREMENTS

1) NITEC/Diploma in Electrical/Mechanical Engineering/Air-conditioning & Refrigeration

2) Knowledge & skills in refrigerators, washing machines and other home appliances servicing and repairs

3) Team player, Trustworthy, Customer-oriented and Attention to detail

4) Process class 3 driving licence

5) Computer skills with MS Office applications knowledge

6) Team player, Trustworthy, Customer-oriented and Attention to detail

Job Description:

· Ensure smooth running of daily service operation and resolve on-site operational issues and customer service level satisfaction

· Review and improve standard operating procedures for service and new equipment preparation

· Lead, manage and motivate a team of production workforce & highly productive workshops operations

· Work well with the Engineer, Mechanics on the follow up updates of service calls and job delivery

· Build good relationship with the team and management to meet

· Maintain and comply to safe working environment accordance to safety regulations and MOM work requirements

Job Requirements:

· Minimum 3-5 years of experience handling service operation coordination, preferably in heavy equipment related industry such as reach stacker, crawler crane, excavators, trucks and forklift will be an advantage

· Possess good understanding of business objectives in service operations

· Deliver high level of service & performance – including balancing the resources, priorities of service requests and customer satisfaction / returns

Only shortlisted candidates will be contacted. Do indicate notice period required and expected salary in the resume

The Client Service team is a support centre assisting Clients on Account, Operations and IT related enquiries and reports; and granting access to Applications like Trading Platform, Reporting tools, Partner Client Configuration Manager and Partner Client Chat.

Client Service is also responsible for digitalising the self-help journey and process improvements.

This role will be working closely with the Client Service team based with our asia partners and Headquarters, to support the business teams in APAC.

Responsibilities:

• Responsible in providing excellent customer service to all clients through Inbound and Outbound Calls, Chats and CRM cases
• Work by strategy for case management prioritized by client segmentation then FIFO for all work, unless specified differently
• Responsible for handling incoming support and incident queries
• Technical support and access administration
• Assist clients on funding and transfer queries
• Trading Platform and Product assistance and queries
• Client reporting queries
• Client data maintenance
• Account updates and amendments

Service Level Mandate:

• Know and understand our customer needs.
• Gain and maintain product knowledge.
• Use of all trading platforms and client tools proficiently.
• Understand and apply the tiered service level to all client queries regardless of inception.
• Fully competent in CRM usage and queue management, according to Team guidelines and SLAs whilst maintain ownership of escalated issues.
• Understands the client life cycle stages in CRM and related processes.
• Initiate new or update existing WINs and procedures.
• Gain awareness and knowledge on new innovation and products.
• Work according to compliance rules, regulations and understanding of risk management.
• Actively take part in and act as driver in Lean process and meetings

Requirements

• Minimum Diploma holder, at least 1 – 2 years customer service experience preferably within Financial Services industry. Some knowledge of various financial products will have an added advantage
• Possess good spoken and written communication skills in English and Japanese as this role will need to handle Japanese client issue in Japan.
• JSDA licensed holders are preferred.
• Ability to follow clear guidelines and to ensure adherence to all compliance policies and procedures
• Ability to take ownership of set tasks & targets
• Has passion for providing excellent Customer Service
• Professional disposition with an outgoing personality
• Able to work as part of a team and independently when necessary
• Capable of multitasking and meeting deadlines in a dynamic environment
• Diligent and great attention to detail
• Strong organizational skills and able to prioritise
• Able to work on scheduled public holidays and scheduled shift

The Senior Service Delivery Manager manages the service delivery portfolio across Singtel Commercial Projects. This includes day-to-day operation matters, SLA performance of our managed services, leading our delivery teams across various service functions, and be the client engagement on delivery matters. This role will act as the SPOC for Customer engagement on service delivery matters, and will be part of the Client Delivery Engagement, Global Delivery organization structure.

Service Delivery

• Service Delivery incorporates the end-to-end deliverables of the Service Contract delivered by Singtel Group (or its sub entities). This includes client engagement with Customer and managing external and internal stakeholders’ expectations and deliverables outcome.
• This will also cover the growth of the account and looking into delivering excellent Customer Engagement experience.
• The Service Delivery Manager (SDM) may manage delivery in a single, or up to multiple accounts subjective to the size and scale of the service contract.
• The SDM is also expected to make strategic and tactical plans in alignment of delivery to meet the contractual obligations (SLAs) to our customers.
• The SDM will act as the SPOC, for Customer engagement on service delivery matters, and will be part of the Client Delivery Engagement, EDMS organization structure.

Operations

• The SDM is expected to lead both the Service and Technical delivery team in day-to-day operations matters, and ensure services are delivered sustainable model to meet our SLA deliverables.
• Operations delivery includes leading team on delivery excellence, and drive towards continuous service improvements, and to enhance the service values to the customer.
• The SDM is also expected to engage and manage 3rd party partners, to align their delivery competency and capabilities with Singtel service contract to our customers.

Financial Management

• The SDM is expected to manage the financials for the service projects under his purview. This includes recovery of costs in respective cost centers in a healthy state.

People and Growth

• The SDM is expected to have people management on the delivery teams, either under direct or indirect management (eg. 3rd party partners or contractors).
• The SDM should also conduct routine communications with the members of the delivery teams, and their own direct reports. This includes weekly/monthly/quarterly/half-annually/annually meetings, one-on-one sessions and performance assessments as deemed required.

Skills for Success:

• Min. 6 years in general service delivery, in 1 or more Technical Domain or Min 2 years working in enterprise scale IT environment.
• Good to have min. 10 years in senior delivery role managing in at least 1 Technical Domains (or multiple technical domains) in enterprise environment.
• Experienced in Service Delivery Management.
• ITIL Foundation knowledge.
• Proficient in at least 1 technical workstream (Network, System, DB, Storage, Hosting, Cloud, Workplace services).
• Good to have project management skillset.

Responsibilities

A.Machine servicing, installation and training

B.Lapping and polishing machine operation.

Experience & Qualification

-Min. Higher NITEC / Diploma in Electrical or Mechatronics discipline graduates orany technical qualification in Precision Engineering

-Knowledge of Mitsubishi or Siemens PLC is added advantages

*Preferred candidates with min 2-3 Years Working Experience in PrecisionEngineering machine operation or machinery servicing.

*Training will be provided.

*5 days' work week

Other Info

Working location: Ang Mo Kio Ind Pk 2

2.Working date and time: 8.30am-6.15am (Mon-Fri)

3.Salary range: from $2500-$4000

Patient Service Officer

Job description

Roles & Responsibilities

Responsibilities:

Front Desk Services

Prepare service reports by collecting and analyzing patient’s information

Attending incoming calls (new enquiries or exisiting patients)

Change or cancel patient’s appointments

Patient Servicing and Relationships

Register and maintain patient’s account by recording medical and personal information data

Building and maintaining relationships with new and existing patients (New, Existing & VIP Referrals)

Resolve service problems by clarifying the patient’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up with patients to ensure resolution (via multiple channels such as calls, email, mail or social media)

Service Improvement Initiative

Keep records of patients’ interactions, process patients’ accounts and file documents accordingly.

Follow and update communication procedures, guidelines, and policies

Greet patients warmly and ascertain problems or reasons for calling

Compile reports and analyze on patient’s overall satisfaction

Requirements:

Excellent interpersonal and communication skills.

Excellent customer-service mindset.

At least Secondary School/'O' Level,NiTEC

Strong interpersonal and communication skills

Required language(s): English, Mandarin (to liaise with our Chinese patients)

Responsible and willing to learn

Caring and cheerful personality

Able to work in a team

Responsibilities

• Overseeing and managing the team’s day-to-day automotive operations
• Review and streamline work processes for greater effectiveness and efficiency
• Provide guidance and direction in the management, planning, organising, coordinating and operational processes of the automotive department.
• Develop, mentor and guide staff with good leadership and ensuring succession planning
• Ensure proper implementation of company’s system, policies and procedures
• Ad hoc duties as assigned by the senior management

Qualifications & Work Experience

• Working Experience in the Automotive Industry would be advantageous
• Diploma in any Mechanical or Engineering disciplines, Business Administration or relevant subjects with a minimum of 3 years’ experience in service operations and technical analysis.

Skills

• Proficient with Microsoft Office (i.e. Word, Excel, etc)
• Customer Service-oriented

Patient Service Officer

Job description

Roles & Responsibilities

Responsibilities:

Front Desk Services

Prepare service reports by collecting and analyzing patient’s information

Attending incoming calls (new enquiries or exisiting patients)

Change or cancel patient’s appointments

Patient Servicing and Relationships

Register and maintain patient’s account by recording medical and personal information data

Building and maintaining relationships with new and existing patients (New, Existing & VIP Referrals)

Resolve service problems by clarifying the patient’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up with patients to ensure resolution (via multiple channels such as calls, email, mail or social media)

Service Improvement Initiative

Keep records of patients’ interactions, process patients’ accounts and file documents accordingly.

Follow and update communication procedures, guidelines, and policies

Greet patients warmly and ascertain problems or reasons for calling

Compile reports and analyze on patient’s overall satisfaction

Requirements:

Excellent interpersonal and communication skills.

Excellent customer-service mindset.

At least Secondary School/'O' Level,NiTEC

Strong interpersonal and communication skills

Required language(s): English, Mandarin (to liaise with our Chinese patients)

Responsible and willing to learn

Caring and cheerful personality

Able to work in a team

Job Types: Full-time

Contract duration: 6 months / 18 months

Work location: East

Working hours: Mon - Fri (9am - 6pm)

Salary: Up to $3600 + Completion Bonus!

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.
• Proficient in written and conversational English. (Mother Tongue will be advantageous to support non-English speaking customers).
• Possess a pleasant and cheerful disposition.
• Meticulous and detailed-oriented.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/4977

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

About the Company

Our Client is a global leader in logistics and supply chain solutions serving companies across multiple industries.

Responsibilities

We’re looking for a motivated Service Delivery Executive (Logistics) to be a key point of contact for clients, providing customer-centric service to maintain long-term client relationships in the Asia Pacific region.

• Manage shipment import and export within the Asia Pacific region;
• Collaborate with internal and external stakeholders on service delivery details;
• Engage in inbound and outbound operational activities;
• Perform escalating and reporting of deliverables and data input;
• Work closely with internal teams and departments on review and stocking of inventory;
• Work closely with internal cross-functional teams to define, plan and execute service improvement projects in a timely manner;
• Support regional service delivery projects.

Requirements

• 2 years of relevant experience in the logistics & supply chain industry;
• Experience managing import and export activities in the Asia Pacific region;
• Knowledge of Microsoft Office;
• Knowledge of SAP;
• Strong communication and negotiation skills;
• Meticulous and detail-oriented;
• Able to work well independently, as well as effectively in a team;
• Highly organised and detail-oriented.

Employment Details

• Attractive benefits and remuneration

Get in touch with us

If you’d like to explore this opportunity, please reach out to Cleon Tan (Regn No. R1547199) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer ([email protected]).

Our client is the principal of the reputable Premium German Car brand; they are urgently seeking profiles from Luxury Retail, Luxury Hospitality, Premium automobile, Airlines industry etc:

Customer Experience Sales Manager

• Demonstrate exceptional enthusiasm by being the brand advocate that create a positive environment for a customer centric, fascinating and personalized WOW moments for our prospects, customers, enthusiast and business partners
• Offer a tailored needs assessments with personalized and emotional engagement through product/service presentation
• Deliver embracing customer consultation with the Audi tailored sales process with great focus in explaining and guiding on the vehicle configuration, financial consultation, purchase journey
• Behave as subject matter expert for the brand, history, products, services and technologies while collaborating with other job roles to achieve company sales and satisfaction targets
• Optimize the sales funnel and consistently update all customer data in our CRM to ensure all active digital and physical engagement are aligned across the team
• Be in control of the well-being and hospitality of all the Experience Centre visitors and include the emotional elements to create brand excitement and build trust within the Customer Centric team
• Perform assignment allocation with guidance and supervision of the experts in the customer centric retail team
• Implement task monitoring mechanism that allows immediate follow up on all outstanding matters promptly with the team
• Deliver performance monitoring and reporting for the management

Requirements:

• At least 3-5 years of working experience preferably in the Automotive/ Luxury Retail / Tech Sales/ Hospitality and Aviation Service
• A team player with excellent interpersonal, communication skills, customer oriented with passion and motivation for sales
• Prior leadership experience preferred
• Goals oriented and flexible to change
• Proficient in MS office and ability to learn other systems for daily operations
• Required to perform shift work including weekdays evening and weekends (including PH)

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

• Coordinate with customers and handle incoming phone calls.
• Create quotations and provide support to the sales team.

Requirements:

• GCE A Level and above
• At least 1 year of relevant working experience
• Excellent Interpersonal and co-ordination skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Customer Engineer (MDP / DDP/ Manufacturing)

6-Month Contract

Salary up to $7000 depending on experience

Location : Islandwide

Industry : Semiconductor

Our client is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. They are currently looking for Customer Engineer to join their operations .

Responsibilities

• Proficient on primary toolset and demonstrates ability to acquire additional systems and applications.
• Performs startup activities through Tier II with limited support.
• Able to complete qualifications with minimal assistance. Completes quality repairs.
• Actively responds to fab issues by communicating with engineers in other locations and participating in escalation conference calls.
• May initiate or participate in projects to drive down costs or increase uptime.
• Ability to carry out action plans and report findings.
• Verifies operational quality of system equipment.
• Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work.
• May identify procedural issues.
• Can perform most retrofits on equipment. Assists in process issues.
• Applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge.
• Solicits customer feedback. Understands the impact of various actions/decisions on the account.
• Is aware of potential dissatisfies and escalates as appropriate.
• Develops and executes corrective action plans.
• Performs BKM’s.
• Actively engages in the use of knowledge management systems.
• Complies with all IP guidelines.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Requirements

• At least 4-7 years of experience with Bachelor's Degree in Engineering, or related field
• Would requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting heavy weights
• The ability to distinguish between colors,
• The ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.
• The use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Lim Pey Chyi (Apple) - [email protected]

Recruitment Consultant (R2090579)

Manpower Staffing Services (S) Pte Ltd

EA Licence: 02C3423