SERVICE ENGINEER

Background

Framo Singapore Pte Ltd was established in 1982 and is a subsidiary branch office of Framo AS which is a Norwegian based company and market leader in the manufacture of high-tech pumping systems for the chemical/product tanker market and oil & gas industry. Framo AS is a part of the Alfa Laval concern.

Framo Singapore Pte Ltd deals with the aftersales service, commissioning, repairs and inspections of these pumping systems as well as customer follow up and support.

Working place will be at our premises in Tuas.

Duties

- Perform inspections and testing of Framo pumping systems on board vessels.

- Carry out troubleshooting and repairs on Framo systems, both electrical and mechanical.

- Assist with repairs & overhauls of various types of Framo equipment in our workshop.

- Participate in vessel dockings and commissioning work at shipyard.

- Perform work at offshore installations as required.

- Prepare professional reports from attended jobs.

Qualifications

- Knowledge in PLC based control systems and/or Hydraulic systems.

- Automation or instrumentation experience an advantage.

- Diploma or Nitec in Mechanical/ electrical/marine engineering or similar.

- Good command of English both verbally and written.

Requirements

- Willing to travel overseas and work flexible hours on occasions.

- Can work both independently and as a team.

- National service (if applicable) to be completed.

- Physically fit.

We offer

- We can offer an exciting and challenging position in a solid, well-established company, working with good colleagues in a great working environment.

- A world leading and high standard products well known to the marked.

- Working with a high standard service organization.

- Competitive salary package.

- Internal training will be given.

Who We Are

AETOS is a purpose driven organization – securing our future for our families, our communities and our clients. We are anchored on strong fundamentals and values by going fast, going together and going beyond. Our People are our key enablers and we are committed to investing in their personal and professional growth. While security is our core business, we are solving real challenges by leveraging technology and integrated solutions that unify safety, security, facilities management (FM), sustainability and much more.

What Make Us Unique

We stand out by how we value our people – through learning and development. Our organization is built on a culture of ownership, an environment of trust and a commitment to go the extra mile for our clients. We are firm believers that success is never achieved alone but through collaboration, teamwork and a common purpose.

Who We Are Looking For & What Role You Will Play

• Manage and oversee all the existing customers & contracts assigned by the HOD.
• Build and deepen relationship with the customers under his/her charge through proactive regular engagements
• Lead, coordinate and set timeline for the Project Team formed for solution proposal for new complex tenders, and arrange for briefing to the Management
• Work closely with the Marketing department for product/service brochures and sales materials.
• Coordinate with respective departments on the contractual requirements for new tenders and secured projects.
• Attend tender briefings, tender interviews/presentations and meetings as requested by customers.
• Prepare Project P&L for approval by the relevant Approving Authorities
• Submit tenders/quotations before deadline and maintain record of all quotations, contracts and approved Project P&L submitted.
• Coordinate with Finance department on matters pertaining to contracts, billing, outstanding payments, etc.
• Coordinate with all the relevant departments to fulfill the contractual obligations of secured contracts/projects.
• Conduct annual Service Quality Survey with the customers under his/her charge.
• Any other duties as assigned by HOD or Team Lead

What Knowledge & Experience We Require From You

• Minimum Diploma in Business, Marketing, Engineering or equivalent
• Preferably with minimum 3 years of relevant experience in Sales and/or Account/Relationship Management.
• Proficient with MS Excel, Word and PowerPoint
• Good interpersonal and communication skill

ALATAS is an international crane & deck machinery repair specialist and offers crane and deck machinery related repair services and parts supply to the Merchant Marine- and Offshore industry.

Alatas Crane Services operates out of 14 offices worldwide. We offer field service repairs, inspections, overload load testing, dry-dock repair

supervision, component repairs, spare parts supply, technical support as well as supply of new cranes and upgrades to existing ones.

Our multi-disciplined Service Engineers are professionals in their field and are available attend to and solve crane and deck machinery problems of any kind.

To support our Marine Deck Machinery Service operations, we are employing experienced Senior Service Engineer - Ship Cranes as follows:

JOB DESCRIPTION:

• To carry out field service attendances to troubleshoot & repair Deck Cranes, Grabs, Windlasses, Hatch Cover Hydraulics and Davits.

REQUIREMENTS:

The successful candidate will have solid working experience with marine crane and deck machinery makers such as:

• MacGREGOR
• IHI
• MITSUBISHI
• LIEBHERR
• TTS MARINE
• TSUJI
• HATLAPA
• PUSNES, NIPPON PUSNES
• etc.

THE SUCCESSFUL CANDIDATE WILL HAVE:

• Ship Electricians are welcome to apply.
• Min 5 years' experience in inspection, troubleshooting and repairing Marine Cranes, Windlasses & other hydraulic systems.
• In-depth knowledge and understanding of PLC controlled electro-hydraulic cranes & hydraulic machinery.
• Able to read and comprehend electric and hydraulic diagrams.
• Able to independently troubleshoot electrical, hydraulic and mechanical problems.
• Able to supervise a team of mechanics and carry out large repair projects as Lead Engineer on board, on voyage and in Ship Yards.
• Able to write technical reports and able to communicate with owners' representatives.
• Sailing experience as Electrical Officer (E/O) on bulker vessels equipped with deck cranes will be an added advantage
• Previous employment as service engineer with one of the leading deck crane manufacturers will be an added advantage.
• Experience with variable frequency drives (VFD) will be an added advantage

A) Customer Service

1. Process Customer Orders

- Prepare Sales Order, Purchase Order, Delivery Order

- Request for product samples (if required by customer)

2. Follow Up with Customer on order forecast / update delivery status

3. Handle customer enquiries/ feedback (via email, attend to phone calls)

B) Shipping & Logistics

1. Shipping arrangements

- Prepare container cubing list

- Liaise with Forwarders for booking of containers & trucking arrangements

- Ensure shipping documents are complete (from affiliates / working partner)

- Prepare shipping documents

- Assist in Cost Control: freight rates comparison – to provide monthly updates to management

2. Delivery arrangements

- Coordinate with working partners on delivery arrangements

- Check delivery schedule to ensure delivery is on time

Duties.

• To key in job orders into Transport Management System (TMS), Container Chain before job execution by Operations Team
• To handle all operations administration duties in a timely manner. E.g. check and inform Operations team on Vessel ETA, check and inform Operations team on containers usage
• Answer all phone calls professionally
• Reply customers’ email in a professional manner
• Processing for import and export job.
• Any other ad-hoc duties.

Requirement.

• GCE N/O Levels.
• Knowledge of Customer Services principles and practices.

Key Competencies.

• Able to work multi-tasking and under stress, pressure.
• Attention to detail and accuracy
• Customer service oriented

Job Info:

• Salary: Basic from $3000 - $4000 + AWS
• Working Hour: Monday - Friday (9am - 6pm)
• Location: Esplanade MRT

Job Scope:

• Daily Sales Order Processing - arranging shipment, issuance of invoices, following through orders until it reach the customers place
• Ensuring all customer invoices and credit notes are raised correct
• Main liaising point between Sales Person, Customers and 3rd Party Logistic team
• Arranging of overseas shipment, freight management for export orders
• Liasing with various warehouse, China, UK, Spain, Dubai etc
• Handling of phone calls and emails in the office
• Attending to sales enquiries and directing this to the right offices globally
• Attending to customer feedbacks and complaint
• Support sales managers on their needs (IE. Sending stocks report)
• Ensure the smooth running of sales processing in the office on a daily basis

Please submit your updated resume by using the APPLY NOW BUTTON

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*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Responsibilities:

· To handle order processing and expedite customers’ orders to ensure on-time delivery of goods

· Prepares the necessary paperwork, such as delivery orders, invoices, and other documents for air or sea freight arrangements.

· Liaise with internal departments to expedite the sales order.

· Perform any other admin duties as assigned

· Maintain a good filing system of customers’ history of buying from SLS

Requirements:

· At least GCE “O’ levels or equivalent

· At least 2 years working experience in customer service

· Handle and have shipping knowledge on Malaysia Import and Singapore export is added advantage

· Pleasant personality and customer service oriented

· Able to work independently as well as in a team

· Proficient in MS Excel and Word

· Knowledge on JD Edwards will be an added advantage

· Must be willing to work in Tuas

With business expansion, we're looking to hire a Singapore based Service Technical Officer to provide service to regional key accounts.

For this role, you will need to

■ Commission, calibrate and maintain the performance of the sensors;

■ Provide effective solutions to customers' concerns.

■ Communicate with clients’ engineers and other technicians to ensure that

services are delivered effectively.

■ Promptly following up on service requests and providing customer feedback.

■ Prepare presentations and conduct training to the customers to keep up to date with

the latest developments of the sensors;

■ Write reports and present findings to the Manager after each service visit.

Job requirement

■ Diploma in any field (engineering related major is preferred)

■ At least 2 years of technical service experience within engineering space,

candidates with engineering background are welcome to apply.

■ Team player and independent, good communication skills.

Job Description:

• Order processing duties including but not limited to order entry, order amendments, order status notification, and order expediting.
• Attend and respond to all enquiries and customers’ feedback by telephone, fax and emails on timely manner.
• Provide professional service and advice to customers pertaining to products.
• Preparation of quotation and send to customers by telephone, fax or email.
• Follow-up on outstanding order and perform call-backs to customers if necessary.
• Perform close follow-up and internal co-ordination with customers, logistics and warehouse to ensure timely delivery.
• To liaise at all times with all team members and work as a team to achieve the sales targets.
• Prepare proforma invoice for the accuracy of the orders.
• Maintain Picking Order (OE) filling system according to Order Number (NPO Number) every morning.
• Maintain signed Delivery Order (DO) filling system according to Order Number (NPO Number) every morning.
• Maintain daily Delivery Schedule Report filling system.
• Any other ad-hoc tasks and duties as assigned.

Job Requirements:

• Minimum “O” / Diploma levels.
• 1-2 years of experience in customer service-related roles.
• Competence in PC skills (MC Microsoft Office)
• Must be a team player, independent, positive working attitude and able to work in a fast paced environment.
• Good communication skills and able to take up pressure.

Responsibilities:

• Responsible for Setting up, Testing & Commissioning of Laboratory Automation System/Laboratory Robotic.
• Performing maintenance, troubleshooting, repair, and servicing (Mechanical)
• Serves as company contact point with customers on technical matters.
• Attending to customers’ service call and provides timely solutions
• To provide technical and engineering support
• To co-ordinate with relevant parties to ensure the work is carried smoothly
• Ad-hoc duties as assigned

Requirements:

· Diploma or Degree in Mechatronics, Automation, Electrical & Electronic Engineering, Chemical Engineering or relevant fields of study

· Highly motivated, achievement-driven and customer-service oriented

· Good team player with excellent interpersonal and communication skills

• Manage and grow spare parts sales, service inspections, and ad hoc repair sales.
• Develop and maintain strong relationships with existing and potential customers.
• Address client complaints and inquiries in a timely and professional manner.
• Collaborate with internal teams to ensure smooth service delivery and customer satisfaction.
• Negotiate with suppliers to optimize terms and ensure timely delivery, cost efficiency, and service quality.
• Monitor market trends and competitor activities to identify opportunities for business growth.

Requirements:

• Diploma or Degree in related field.
• Experience in Marine parts sales.
• Occasionally business trip required.
• Proficiency in written and spoken English & computer skills in MS Office.
• Good understanding of supply chain Incoterms.

Key Accountabilities:

• Prepare enquiries and work closely with internal Service Dept. for Service Products offering, such as Swing engines, LCC, VCA, EC/EPC, Factory rebuild and repair, etc under his/her responsibility
• Coordinates with Order Management team, Material Planning team and Purchasing team to ensure that parts are fulfilled
• Coordinates ILS requirements and/or related Service activities in support of Engine Sales Project together with internal Service Dept. such as Logistics, Training, Service Center and Customers Service team.
• Handles customers feedback related to sales orders and assist in the resolution together with internal Service Dept and maintain relevant correspondences and establish good working relationship with external and internal customers
• Visibility of the Distributors/Customers Business Plan to monitor the forecasts realization and assist in the analysis, liaising and coordination of the quarterly and annual review of the Service forecast (with reference to the Actual Sales performance) with the respective countries under his/ her charge together with Order Management Team.
• Coordinate, analyze, submission and follow-up of ADR from Subsidiaries/Distributors/Customers with all stakeholders for approval

Other tasks:

• Contract Management. To work with stakeholders & Service Team on contract renewal or new contract management
• Coordinator for Service Sales ADR (internal & external)
• Work/Project assigned from time to time

Qualifications & Skills:

• Diploma/ Degree in Business Studies/Business Administration/Logistics Management
• Minimum 3 to 5 years of relevant experience in the similar filed
• Knowledge on SAP (Sales & Distribution Module), Shipping and Incoterms, good marketing & customer service skill, and supply chain knowledge on Parts Distribution will be an advantage
• Proficient in English
• Good interpersonal and communication skill at all level with positive working attitude
• Team player and willing to travel
• Working knowledge of Microsoft Office applications
• Passionate, detailed oriented and self-motivated.

Introduction:

We are looking for dynamic, committed individuals to join our Sales team as Sales Executives to grow our HORECA business.

Job Highlights / Benefits

• Staff lunch provided
• In-house gym
• Staff discount
• Walking distance from Tuas Link MRT

Responsibilities:

• Manage clients’ relations and build contacts with potential clients for new business opportunities.
• Responsible for planning and implementing market penetration strategies and sales targets and for building strong relationships with existing FMCG clients.
• Identify leads and lead new business opportunities to expand distribution channels / networks.
• To exceed or achieve monthly sales targets / new business development served in the assigned area.
• Track, monitor and analyse products, channels and customers sales trends in order to maximise sales opportunities and achieve desired sales results.
• Carry out and plan other sales and marketing functions to increase efficiency.
• Take initiative in implementing best practices to perform duties.

Requirements:

• Diploma in Business / Marketing / Sales
• At least 2 years of relevant experience is preferred
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Able to multi-task and work independently
• Strong interpersonal and communication skills
• Self-motivated, hardworking and organized in work

Benefits

• Free staff meals
• In-house gym facility
• Short walking distance from Tuas Link MRT
• On job training provided

Job Responsibilities

• Travel to customers’ sites to install new equipment and perform necessary testing
• Provide training to customers on machine usage and maintenance
• Perform equipment’s preventative maintenance
• Diagnose equipment problems and recommend solutions to resolve
• Ordering of parts needed for repairs
• Resolve technical issues in a fast and professional manner
• Explain equipment issues and recommended solutions to customers
• Perform scheduled standby duty to handle service call /message from service phone or Tech Admin after office hours
• Handle delivery, installation, relocation and removal of equipment’s and accessories (Include all connection fittings required on site that belong to company asset)
• Respond to site inspection for new Installation & additional requirement to complete the job
• Observe and comply with Company’s Standard Operating Procedures (SOPs)
• Report active schedule to Tech Admin
• Complete detailed reports on services performed and keeping of reports
• Any ad-hoc duties as assigned by Manager

Job Requirement

• Minimum National ITE Certificate (Nitec) in Mechanical Engineering / Electrical Engineering
• Minimum one year of relevant working experience handling installation and maintenance of F&B and kitchen equipment
• Possess Singapore Class 2B and 3 driving license is preferred
• Able to read blueprints and diagrams
• Physically fit to manage bending, lifting heavy equipment and working in confined spaces
• Basic computer knowledge to work with Microsoft Excel, Word and handheld device during operation
• Good interpersonal and communication skills
• A meticulous and fast learner with ability to multi-tasking
• Ability to work independently as well as in a team environment

We are looking for a candidate to independently administrate the transport operation of our company's various projects.

The role is multi faceted, and has deep involvement in customer service, transport co-ordination, planning and deployment of routes. Having an eye for transport co-ordination and safety procedures as well as being careful and meticulous is an important attribute of this position.

The ability to multi-task, communicate and manage drivers is critical for the success in this role.

The candidate is required to:

1. Receive route orders and plan on-boarding procedures for passengers;

2. Co-ordinate with customers and other stakeholders on their queries in process of onboarding;

3. Ensuring that routes are running effectively and efficiently;

4. Plan, route and co-ordinate with suitable drivers on their routes;

5. Assist in training and ensuring that service quality is upheld;

6. Deal with feedback, queries and complaints positively and effectively;

7. Other duties as required to fullfil the requirement of the position.

To succeed in this role, the candidate must have the following attributes:

1. Strong spoken and written communication skills, is patient and able and comfortable in communicating with people at all levels and from all walks of life;

2. Meticulous, able to multi-task and is focused in cordinating the tasks on hand to ensure deliverables are met to customers' satisfaction;

3. Enjoys multi-faceted co-ordination and is a strong team player;

4. Able to adopt IT processes, is adept in the use of technology and will train crew and drivers in the use of technology to facilitate the workflow;

5. Good sense of road direction;

6. Able to adapt and work independently as well as in a team and can function competently under pressure;

7. A willing and cheerful learner, worker and leader.

1. Import, Export & Transfer coordination

2. Inventory Management with proper records and transactions

3. Maintai good relationship with Customer & Colleagues

4. Up keep Department KPI and take on additional task when assign

5. Coordination with Warehouse Team for daily operations

6. Support other functions within department and peers when needed

7. Ad hoc tasks assigne by Superior

Qualifications and Requirements:

1. Knowledge of import, export, inventory management & WMS applications

2. Team player and Customer Centric

3. Willing to support operations even on weekends and after office hours

4. WMS applications

5. Microsoft Office etc

6. Good experience and knowldge to the above role

Location: Penjuru Lane

Monday - Friday: 8.30am to 5.30pm

Company transport to/from JE MRT

1. Committed to doing everything possible to prevent injuries and maintain safe and healthy environment.

2. To support the OSH program and make safety and health a part of theirr daily routine and to ensure that they are following safe work methods and relevant regulations

3. Responsible for processing support (order processing, customer order verifications & follow up with customer orders)

4. Prepare orders for Planner and follow-up with customers when there are incomplete information or documents

5. Coordination with booking agents ot ship operators for status of supply schedule/vessel loading

6. Collate information for planner if there are any changes for the day itself for delivery

7. Tally overall order received at the end of day to ensure all order is not missed out

8. Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery

9. Closing of job orders for billing once job is completed

10. Handle customer complaints, provide appropriate solution and alternatives

11. Build sustainable relationship and trust with customer through open and interactive communications

12. Always look for opportunity to expand business share through building good rapport with customers

13. Other ad-hoc duties as assigned

Qualifications & Requirements

1. Good communications skills (both verbal and written) and excellent organizational abilities

2. Capable to work independently

3. Positive attitude and cutomer-oriented

4. Capable of identifying and suggesting improvements

5. Able to work under pressure during peak periods & willing to take responsibility and accountability of their role.

6. GCE N Level, GCE O Level or Professional Certificate

7. 2-3 years of solid career experience in transportation business

8. Experience in HMS (Haulage Management System) and new technologies

9. Proficient in MS Office

Monday to Friday, 8.30am to 5.30pm

Company bus to/from JE MRT

Responsibilities

We are looking for an individual to join where you will provide project administrative

• support and other duties. Support project teams in various project phases of projects from planning to delivery. This could entail helping with documentation, minutes, task tracking, etc.
• Support the project teams in project related events/meetings, including security clearance and/or project/site clearance for staff and contractors.
• Plan, implement, execute and oversee all aspects of an event
• Process purchase orders and perform acceptance, in a timely and accurate manner.
• Co-ordinate and work closely with suppliers to ensure timely deliveries of goods and information to internal stakeholders.
• Support on related reporting and administrative duties
• Interface with vendor regarding products and services needed
• Meet project deadlines as assigned
• Coordinate and execute meeting logistics and event
• Support new business processes by conducting research as well as drafting credentials and proposals
• Participate actively in internal and client meetings, offering knowledgeable observations and suggestions; maintains self-awareness and professionalism to ensure contributions are appropriate
• Maintain self-driven passion and actively develop knowledge of client issues and related industry trends, establish relationships with key opinion leaders, participate in industry networking events and inform team leaders of potential new business opportunities
• Other responsibilities as assigned

Requirements

• Diploma in any discipline
• Good interpersonal and communication skills.
• Structured and systematic way of working.
• Able to work independently and with a team in a fast-paced environment.
• Possess good planning, organisational and multi-tasking skills.
• Strong knowledge of Microsoft Office Applications, particularly MS Project, MS Word, MS Excel and MS PowerPoint
• Knowledge in any of the following will be an advantage

When submitting a job application, please include the following details:

Expected and last drawn basic salary

Earliest availability date / Notice period

Recent photo

We regret that only shortlisted candidates will be notified.

Responsibilities:

- Reports to Operations Manager/Project Engineer, coordinate between Project Team and Vendors.

- Hands on experience on servicing and troubleshooting of machineries and equipment.

- Plan PM & CM schedule and monitor status.

- Plan, supervise and manage daily work schedule for workers.

- Monitor Stock/spare parts level.

- Willing to hands on technical & mechanical repair work.

- Lead a team of workers, oversee warehouse, workshop & assembly operations to meet delivery times.

- Assist engineers on all the equipment maintenance & repair monitoring, arrange and coordinate with customers

- Purchase, plan and expediting of accessories & spare parts from suppliers.

- Arrange for test, inspection and packing of assembled products

MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Hatlapa, Porsgrunn, Pusnes and Triplex brands. Shipbuilders, owners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with us.

Purpose of the position

● Repair and maintenance work for MacGregor product (crane) range, plus 3rd party maker if needed

● To ensure the work is carried out efficiently, accurately, in a friendly manner and supporting management and the rest of the organization in necessary areas

● To support Service overall goals and budgets

● Ensure that all activities comply with the Integrated Management System (IMS), QHSE and other rules and requirements according to MacGregor standards

Main tasks and responsibilities

● Professionally supervise and/or perform service activities (refurbishment, upgrades, inspections, preventative maintenance and corrective actions) on MacGregor and equivalent equipment

● Independent working methods

● Continuous development of one's own skills

General

To carry out the day to day activities as specified below:

● Provide information and write reports as required

● Establish and maintain good relationships with both internal and external customers

● Enable feedback from customers and the service market in general to reach the appropriate MacGregor organisation

● Stay up to date with relevant developments, routines, processes and news within MacGregor major customers active in business area

● Cooperate with the local MacGregor service network

● Comply with all relevant safety and quality requirements

● Follow all site safety rules, agreed working practices and environmental requirements

● Recognize service and spares sales opportunities and communicate that to the relevant persons

● Support sales activities such as follow-up on leads and quotes while at site, as agreed with sales responsible

● Sharing of acquired job knowledge with the team as necessary

● Awareness of the profitability in the department

● Job management of the subcontractors

● Need to work irregular schedule with short notice at times

● Sometimes need to travel or follow with vessel for job assignment

Authority

● Make decisions about commercial matters within prescribed limits for each project, previously agreed with the Operations Manager or Superintendent

What you’ll need to succeed

Education:

● Technical education or college level in electrical background or similar relevant experience

Experience:

● Min. 5 years’ experience with marine cranes

● Experience in the marine industry with crane or deck machinery experience is preferred

Competencies:

● English language, report writing and communication skills will be essential

You will be part of

We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the marine industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.

Interested to join?

If you are excited about this opportunity, click Apply and submit your application and CV.

MacGregor is part of Cargotec

MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Hatlapa, Porsgrunn, Pusnes and Triplex brands. Shipbuilders, owners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor.

MacGregor solutions and services for handling marine cargoes, vessel operations, offshore loads,crude/LNG transfer and offshore mooring are all designed to perform with the sea. www.macgregor.com

MacGregor is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2021 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com

Location

42 Benoi Road, Singapore.

About Us

Ingersoll Rand is an American multinational company that provides flow creation and industrial products. We offer high-quality commercial air compressors, industrial air compressors & compressed air services for a wide range of industries.

Job Summary

The Senior Service Engineer is responsible for carrying out after sales field service jobs including testing & commissioning, servicing, troubleshooting and overhaul of Ingersoll Rand’s compressed air installed bases. He/she will require technical knowledge of compressed air systems, customer orientation and strong ownership mindset to be successful in this role.

He/she would need to handle escalated customer issues, assist with the technical development of the field service team to improve customer’s aftermarket satisfaction in a timely manner.

Responsibilities

• Perform installation, inspection, diagnose, maintenance and rectification on compressed air system at various commercial and industrial establishments.
• Conduct site and classroom training to customers on compressed air system.
• Recommend necessary actions to improve the efficiency and reliability of customer’s compressed air system.
• General service report writing for internal and external customers.
• Document and prepare field service quality reports. If there are quality problems, it is necessary to feedback specific product defects to the production department and assist customers to take corrective measures.
• Provide technical support for the Industrial Technologies & Services (ITS) products, including and not limited to Compressed Air System, Air Dryers System, Air Audit and IIOT system.
• Support the field service team in Singapore to solve field issues, including machine commissioning and troubleshooting.
• Conduct Root Cause Analysis (RCA) and create the technical report as requested by customer.
• Work closely with After Market Manager to manage customer escalations and works with customer, staff and other divisions to resolve technical issues in a timely manner.

Basic Qualifications

• Degree in Mechanical/Electrical Engineering with strong field service experience in compressed air systems and PLC panel programming or related.
• Singapore Class 3 driving license.
• Fluent in written & conversational English.

Travel & Work Arrangements/Requirements

Office & Site-based within Singapore for field service jobs at client/project sites.

Key Competencies

• Customer Orientation
• Ownership
• Independent
• Compressed Air Systems
• Basic software applications such as Microsoft Office (e.g., Excel, Word, Outlook) and corporate systems (e.g., SAP).

What we Offer

• Equity Grant
• Employee Insurance
• Medical Health Screening
• Outpatient Medical & Specialist
• Dental
• Overtime & Allowances

• Remove, disassembly and assembly of Pumps and other rotating equipment.
• Overhauling of various types of gear train equipment.
• Alignment and experience in using dial indicator, laser alignment kit etc.
• Technique and principles of rotating equipment lubrication.
• Mechanical seal, O rings and its application.
• Steam turbine repair and maintenance.
• Coupling removal and installation.
• Cooling tower fans and gearbox repair and maintenance.
• Blowers, air compressor and fan repair and maintenance.
• Familiar with bearing and its application and handling.
• Familiar with general purpose machinery monitoring equipment.
• Some knowledge on the subject of vibration.
• Familiar with preventive maintenance procedures and its implementation.
• Familiar with some tools for measuring machinery equipment performance.

Responsibilities

• Coordinate with customers on shipment and delivery enquires
• Providing prompt and professional attention to all their requests or problems
• Process all job orders into the system promptly and accurately
• Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely
• Liaise with different internal department & external contractor when required
• Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes
• Timely monitoring and update of vessel details via Port net
• Build and maintain good rapport with customers to fulfil their requirement
• Respond to emails, phone calls, and other forms of correspondence.
• Prepare job sheets for account’s department to generate customers’ invoices

Job Requirements

• Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage
• Diploma holder or its equivalent with 2 years of work experience
• Good phone etiquette, problem solving, good communication and organization skills
• Able to work independently and resolve issues arising from late deliveries, customer complaints, etc..
• Customer service oriented, team player with initiative and willing to take on responsibilities
• Ability to respond to ad-hoc and urgent demand on timely and professionally

Working location: 14 Benoi Road Singapore 629887

5 days work week 0830-1730hrs

Basic + Transport Allowance + Commission 1.25% - 3.5% of total monthly (avg comm $500 - $1000) + Incentives

Job Description:

• Coordinate with customers to prepare and offer service contracts
• To prepare repair quotations for customer confirmation
• To create work orders for controllers to arrange jobs
• To consolidate work order for closing once repair job is completed
• Ensure customer pay on time

Job Requirement:

• Min Academic Qualification: NITEC in electrical engineering or mechanical engineering
• At least 2 years of working experience in B2B Corporate Sales in any trade
• Valid Class 3 License
• Basic PC knowledge like words and excel
• Good interpersonal skill

Main Activities:

• 50% on board

• 50% support at the office

• Perform servicing, repairs and maintenance on related industrial equipment (diesel engine, auxiliary engine, Volumetric Meter,etc)

• Good knowledge of high speed diesel engine

• Able to prepare a hand-written work done, with data recorded as per format templates and service report with photos, upon completion of job.

• Experience in handling harbourcraft vessels/small barges operation or coastal bunkering operation

• Liaise with customers on delivery schedule by bunker barges and requirement

Requirements:

• Certificates or Higher in any Marine or Mechanical or Automotive or Engine or equivalent engineering

• Min 2 years of working experience in Engine, Genset or automotive or Marine industries

• Familiar with Singapore port waters

• Valid MPA Helmsman / Steerman (Port limit) license is an advantage but not a must

• Good knowledge in MS Office.