Job summary:

Service Sales Consultants are dedicated to serve customers and act as their representative to check on our work to ensure they are completed in good quality and on time. They act as customers’ consultant by understanding their needs and working out various options of solutions to meet those needs.

Responsibilities:

1. Act as customers’ representative. Operate as the lead point of contact for any and all matters specific to the customers

2. Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts

3. Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers

4. Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering

5. Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships

6. Encourage customer growth and loyalty to the company through continuous support and customer assistance.

7. Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.

8. Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.

9. Understand customers / Vertical Market Needs and determines pricing and selling strategies.

10. Prepares and reviews contract terms and conditions

11. Presents the proposal to the customer.

12. Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc.

13. Other relevant duties as assigned

Requirements:

1. Bachelor's degree in engineering with at least 2 years’ relevant sales experience

2. Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.

3. Ability to read, analyze, and interpret engineering documents. Ability to respond effectively to the most sensitive inquiries or complaints. Read and comprehend instructions, correspondence, and memos.

4. Ability to define problems, collect data, establish facts, and draw valid conclusions.

5. Driven to delight the customer with options/offerings to meet their needs.

6. Is willing to learn new options/offerings and upgrade their skillset to better serve customers

Service Asset and Configuration Manager – Job Description

The Service Asset and Configuration Manager will support the identification, control, recording, reporting, verification, and auditing of configuration items (CIs) in a centralised Configuration Management Database (CMDB) while ensuring that processes, tools, and governance are in place and being used in accordance with the ITIL best practices.

Responsibilities:

· Develop, implement, communicate, maintain the IT Asset Management standards, processes, and procedures.

· Responsible for the implementation and support of the configuration management tools and systems.

· Manage asset discovery processes to ensure up to date and accurate inventory.

· Ensure that adequate governance is in place and the Service Asset and Configuration Management (SACM) processes are being executed successfully and are performing within their KPIs.

· Ensure integration with the other IT Service Management processes such as Incident, Change and Release Management.

· Identify and monitor key risk areas such as technology obsolescence and ensure audit compliance for the in-scope IT Assets

· Review and streamline the Asset and Configuration Management processes on a regular basis for efficiency and effectiveness ensuring any agreed changes to the processes are properly approved and communicated.

· Identify, control, record, report, audit and verify configuration items, including versions, baselines, constituent components, their attributes, and relationships.

· Plan and manage yearly IT asset verification exercise.

· Manage, track and report on all the in-scope IT assets.

· Guide and educate the Data Owners/Custodians and teams involved in the daily administration of the asset management related activities.

Qualification Requirements:

· Bachelor’s degree in Computer Science, Engineering, Mathematics, Statistics, or equivalent experience

· 5-8 years of experience in Information Technology. Relevant experience in managing IT Assets is advantageous.

· Experience and strong subject matter expertise with IT Service Management processes including Configuration, Change, Incident, Problem and Release Management

· Possess working knowledge of IT Service Management and CMBD processes with hands-on experience in one or more ITAM/SAM tools, like ServiceNow, BMC Helix, HPSM etc.

· Specialized knowledge of defining, documenting, and implementing Asset Management and Configuration Management processes for both hardware and software CIs

· Experience in data analysis, SQL, R/ Python (Or other tools for statistical analysis) and data visualisation tools is advantageous.

· Strong attention to detail with excellent troubleshooting, verbal, and written communication skills

· ITIL Framework knowledge with a strong understanding of ITIL tools, processes and terminology is an advantage.

· Ability to influence a cross functional team to obtain desired results.

· Strong interpersonal communication skills to build good relationships with stakeholder.

· Ability to work to tight deadlines and manage multiple high-level tasks under pressure in a fast-paced environment.

· Highly analytical with strong understanding of the IT fundamentals and general knowledge on Enterprise IT

· Possesses a service-oriented nature with ability to learn new tools and technologies quickly.

· Meticulous and Quality conscious

Service Asset and Configuration Manager – Job Description

The Service Asset and Configuration Manager will support the identification, control, recording, reporting, verification, and auditing of configuration items (CIs) in a centralised Configuration Management Database (CMDB) while ensuring that processes, tools, and governance are in place and being used in accordance with the ITIL best practices.

Responsibilities:

· Develop, implement, communicate, maintain the IT Asset Management standards, processes, and procedures.

· Responsible for the implementation and support of the configuration management tools and systems.

· Manage asset discovery processes to ensure up to date and accurate inventory.

· Ensure that adequate governance is in place and the Service Asset and Configuration Management (SACM) processes are being executed successfully and are performing within their KPIs.

· Ensure integration with the other IT Service Management processes such as Incident, Change and Release Management.

· Identify and monitor key risk areas such as technology obsolescence and ensure audit compliance for the in-scope IT Assets

· Review and streamline the Asset and Configuration Management processes on a regular basis for efficiency and effectiveness ensuring any agreed changes to the processes are properly approved and communicated.

· Identify, control, record, report, audit and verify configuration items, including versions, baselines, constituent components, their attributes, and relationships.

· Plan and manage yearly IT asset verification exercise.

· Manage, track and report on all the in-scope IT assets.

· Guide and educate the Data Owners/Custodians and teams involved in the daily administration of the asset management related activities.

Qualification Requirements:

· Bachelor’s degree in Computer Science, Engineering, Mathematics, Statistics, or equivalent experience

· 5-8 years of experience in Information Technology. Relevant experience in managing IT Assets is advantageous.

· Experience and strong subject matter expertise with IT Service Management processes including Configuration, Change, Incident, Problem and Release Management

· Possess working knowledge of IT Service Management and CMBD processes with hands-on experience in one or more ITAM/SAM tools, like ServiceNow, BMC Helix, HPSM etc.

· Specialized knowledge of defining, documenting, and implementing Asset Management and Configuration Management processes for both hardware and software CIs

· Experience in data analysis, SQL, R/ Python (Or other tools for statistical analysis) and data visualisation tools is advantageous.

· Strong attention to detail with excellent troubleshooting, verbal, and written communication skills

· ITIL Framework knowledge with a strong understanding of ITIL tools, processes and terminology is an advantage.

· Ability to influence a cross functional team to obtain desired results.

· Strong interpersonal communication skills to build good relationships with stakeholder.

· Ability to work to tight deadlines and manage multiple high-level tasks under pressure in a fast-paced environment.

· Highly analytical with strong understanding of the IT fundamentals and general knowledge on Enterprise IT

· Possesses a service-oriented nature with ability to learn new tools and technologies quickly.

· Meticulous and Quality conscious

Responsibilities

- Perform repair, troubleshooting and commissioning of Caterpillar engines/

machines / equipment.

- Coordinate and communicate with customer.

- Develop strategies to improve quality of technical support, and to improve service.

- Review set up for technical support with principals

Requirements

- Diploma in Marine / Mechanical Engineering / Mechatronics

- 2-3 years working experience in the construction/marine or mechanical handling

equipment industry or 5 years experience with Industrial Technician Certificate

- Ability to organise and lead with plenty of drive and initiative

- Shipyard working experience / sea going experience will be an advantage.

Responsibilities

• Managing a team of technicians and engineers who are responsible for installing, configuring, and maintaining the communication system. Ensure that the team is properly trained and equipped to deliver the service to customers
• Building and maintaining strong relationships with customers. This involves understanding their needs and expectations and ensuring that the system is meeting those needs
• Ensuring that the service delivery meets the quality standards set by the Authority. This involves monitoring performance metrics, identifying areas for improvement, and implementing corrective actions as necessary
• Managing the service delivery budgets, including resource allocation, cost management, and revenue forecasting
• Managing service delivery contracts with customers. This includes negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Identifying and managing risks associated with service delivery. This involves developing risk management plans and implementing mitigation strategies to minimize the impact of risks on service delivery
• Ensuring that the communication system is properly maintained on a regular basis. This includes conducting routine checks, inspections, and preventative maintenance to ensure that the system is operating at peak performance
• Diagnosing and repairing faults in the communication system. This includes troubleshooting, testing, and repairing any equipment or software malfunctions that may occur
• Managing spare parts and equipment required for the communication system. This involves maintaining an inventory of spare parts, ensuring that the required parts are available when needed, and ordering new parts as required
• Monitoring the performance of the communication system. This includes conducting regular tests and measurements to ensure that the system is operating within specified parameters and identifying and resolving any issues that may arise
• Ensuring that the communication system meets all safety regulations and standards. This includes ensuring that all equipment and installations are in compliance with safety codes, regulations, and standards

Requirements

• Experience with transmission network technology (optical/packet transport circuits)
• Experience managing external vendors, commercial negotiations
• Good financial and people leadership skills
• Working location is in Ang Mo Kio
• Singaporeans Only

Responsibilities

· Responsible for providing preventive maintenance service for BMS (Building Management System)

· Carry out troubling shooting, analyzing and rectification of the system on time

· Support client with system operation and recommendation for improvement

· Data analyzing and determination of the system operation status

· Response client’s request and attend the issue in short notice

· Supervise subcontractor to carry out the work safely

· Provide the assistance to colleague and mentoring actively

· Ensure all works carried out in accordance with the specified quality and EHS standards

· Prepare and submit quotations, including material, labor, and scope of works

· Perform replacement/repair, fit out works/A&A for existing BMS site

· Perform weekly standby on rotation schedule

· Perform calibration and verification of BMS sensors annually

· Provide sales support BMS service and site survey

Requirements

· Diploma/ Degree from a recognized technical institute

· Hands on experience in BMS Control System

· Hands on experience in programming languages and logic gates

· Familiar with digital fundamental

· Knowledge on basic networking

· Strong customer management & problem solving skills

· Excellent communication & presentation skills

· Skilled in the use of MS office

· Knowledge on ACMV system

Responsibilities

• Assist customers with order placement, tracking, cancellations, and returns, ensuring a seamless and satisfying experience
• Address customer concerns and complaints, and resolve issues promptly and effectively
• Keep customers informed about order status and promptly handle any changes or updates requested
• Documents, escalate, and follow up on incidents
• Focus on direct customer interaction as a first-level helpdesk
• Collaborate with other teams for timely issue resolution

Requirements

• Minimum GCE “O” level or equivalent
• Prior experience in customer service or a related role is preferred
• Display empathy and patience when dealing with customers, even in challenging situations.
• Good telephone etiquette and communication skills
• Positive attitude, multi-tasker and a team-oriented mindset working with minimal supervision is essential, committed to going the extra mile for customers.
• Knowledge in MS Office application is essential and hand-on experience in SAP B1 is much preferred

- Candinate need to have a valid class 3 driving license

- preferred F&B experince

- Candidates are required to load and unload at least 15kg stuff

- Knowledge of Mandarin dialect is essential

- need to handle customers and operation issues

- willing to work under fast and stress environment

- claim and good temper

Main Objective:

Reporting to the Customer Service Manager, you will provide support in the following areas:

• Review Asia Pacific Market to maximize revenue potential
• Point of contact between Sales and Production
• To achieve customer satisfaction

Key Tasks:

• Analysis of tender documents and preparation of competitive and comprehensive bid for submission.
• Handling of customer enquiry/ tender for our products and services.
• Monitor and prepare Quotation and Tender records for Sales
• Reviewing existing quotations with clients to assess status
• Sourcing of materials for job related ancillaries to avoid disruption in production schedules
• Checking of stock availability to prepare bid and quotations
• Conduct of Contract Review in the event of an order
• Manage and clear outstanding customer demands and coordinate with Production to facilitate timing delivery of orders
• Update order progress with clients
• Maintenance and Preparation of presentation material, product information
• Promote all of Hunting Energy Services Pte Ltd’s products and services

Key Responsibilities:

• To prepare competitive bid/proposal in order to increase chance of award.
• To act as a central point for the customer on a particular job and take a pro-active approach to customer liaison.
• To liaise constantly with Production personnel regarding job status
• To achieve customer satisfaction
• To create and maintain good working relationships

Person Specification

Knowledge and Skills:

• Product Knowledge (desirable)
• Quality Knowledge (desirable)
• Ability to work under pressure to tight deadlines (essential)
• Analytical and creative approach to problem solving (essential)
• Ability to communicate effectively on all levels (essential)
• Ability to work under owns initiative (essential)
• Ability to think strategically (essential)
• Good organizational and time management skills (essential)
• Tender preparation and management skills (essential)

Qualifications:

• Diploma or Degree in Engineering / Material or equivalent (Mechanical Engineering is preferred)
• Good PC skills (essential)

Experience:

• 18 – 24 months’ related experience within the industry (desirable)

Responsibilities:

- Follow on site daily PM plan (customer site). Report to PM Team leader

- Process quartz PM: support change quartz tube, loading quartz jigs, injectors etc

- New & old parts arrangement & logistic (maintenance room, store to tool side)

- Preparation & housekeeping of PM jigs & tools

- Perform robot PM: parts cleaning & greasing, replacement of sensors, motors, motor drivers etc

- Installation of vacuum valves, fore line pipes, heater jackets

- Support tool owner engineer to do technical activities in fab: trouble shoot, modification, installation, de-installation

- Support 6S & logistic activities (parts cleaning, arrangement, labelling, housekeeping

Work 5 days / week. 8 hours per day.

Swing shift to work on weekend (Tuesday to Saturday / Sunday to Thursday)

What We Offer

Experience the Liebherr Culture and Belief of “One Passion. Many Opportunities.” Immerse in our diversified workforce and make a meaningful, real-world impact with our organisation. We offer a competitive starting salary along with comprehensive medical and dental benefits. Additional perks include two-way transportation provided to/from Clementi MRT, a friendly and nurturing environment and good work-life balance.

The Job

The Service Engineer is responsible for providing technical assistance to end users. They are expected to conduct technical repairs, testing of cranes and preparation of new and/or used cranes before delivery to customers.

What You Can Expect of the Job

• You’ll perform maintenance and repair of offshore cranes.
• You’ll perform electrical / mechanical and hydraulic fault diagnosis.
• You’ll ensure all jobs are completed to the satisfaction of our customers.
• Any other additional duties as assigned.

What We Expect of You

• Diploma in Electrical Engineering or equivalent.
• 2 years of hands on field experience in performing equivalent or similar duties.
• Strong experience in mechanic and/or hydraulic systems.
• Ability to travel overseas for servicing and repairing works.
• Ability to work under pressure and meet deadlines.
• Independent worker who can also work well within a team.
• Willingness to work a flexible schedule and may require to work beyond office hours if situation dictates.
• Willingness to attend product training as directed by Service Manager.

Who We Are

Liebherr-Singapore is part of the global acting Liebherr Group comprising over 48,000 employees worldwide. We are the leading organisation for the sales and after-sales services for ship and offshore cranes, earthmoving equipment, crawler cranes, tower cranes, mobile cranes, port equipment, refrigeration, freezers and the repairing of aerospace components.

We are hiring service crew for our cosy neighborhood plant-based cafeteria – Soul Kind Café! At our café, we serve vegetarian and vegan Asian-fusion cuisine. We are looking for customer service-oriented individuals with the right attitude to join us!

Job Description

• Provide friendly, excellent, and professional service to our customers to ensure they have an enjoyable and pleasant experience
• Serving food and beverages to customers
• Cashiering duties including closing the register at the end of the day – filling in the closing forms and settling all modes of payment
• In charge of the daily handling of cash revenues and the float. This requires you to be detail-oriented in counting the daily sales and float, as well as being customer oriented to process various modes of payment
• Inventory management
• Always maintain cleanliness and organization of the cafeteria
• Ability to upsell and collect feedback from customers on their meal and service

Requirements

• Positive and can-do attitude
• Customer service-oriented individual
• Possess good interpersonal communication skills

The role will serve as the HR shared services Center for SEA (Singapore, Japan, South Korea, Australia, Malaysia and Taiwan) and will be accountable for the end-to-end HR service delivery. Reporting to regional HR manager APAC and collaborating closely with HR Business Partners, the role is expected to develop and implement strategic initiatives and process improvements to ensure consistency & compliance as well as HR operational capabilities are effectively leverage across the entities.

• Build and develop a strong HR Shared Services center that focuses on ensure achievement of key HR service delivery KPI, process conformance and process optimization.
• Provide guidance and support to the team in handling HR inquiries, including but not limited to employee onboarding, benefits administration, leave management, and HR policies and procedures.
• Stay updated on HR laws, regulations, and best practices to ensure compliance and provide accurate information to employees.
• Conduct regular training sessions for HR team members to enhance their knowledge and skills in HR operations.
• Recruitment coordination and posting
• Preparation of work passes and visa applications including renewals and cancellations.
• Induction and orientation planning
• Administer and check monthly payroll of the entities in a timely and accurate manner. Close liaison with HRBPs to ensure that changes in payroll are reflected.
• HRIS management including employee data, leave records and payroll records in the local HR systems and vendors. Responsible for making changes to Sucessfactor employee position and information updates, uploading of compensation portlet.
• Generate standardized letters in relation to employment, confirmation, merit increase, salary increment, promotion, acceptance of resignation.
• Ensure offboarding process is carried out in a compliant manner.
• Ensure data privacy and security in HR operations by maintaining confidentiality and adhering to data protection policies.

Minimum Requirements

• Bachelor's degree or above in HR management or a related field.
• Minimum 5 years of HR management experience, with at least 3 years in HR operations or within an SSC or multinational organization.
• In-depth knowledge of HR practices, employment laws, and regulations across the South-Eastern Asia region.
• Strong experience in managing HR processes, such as employee lifecycle management, payroll, benefits, and HRIS.
• Proven track record of managing a diverse team in a fast-paced, matrixed environment.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
• Demonstrated ability to drive process improvements and implement best practices for HR operations.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Proficiency in HRIS and other HR-related software applications (Experienced in Timesoft and SAP Successfactor would be advantegous)
• Fluency in English is required, proficiency in other languages within the South-Eastern Asia region is a plus.

Additional Information

• We offer career opportunity and advancement within the organisation and exposure to regional entities
• We offer flexi-work and hybrid work arrangements
• We offer company transportation service to our employees for easability of commuting to work
• Remuneration will commensurate with relevant working experiences

The Office of Information, Knowledge and Library Services (OIKLS) provides seamless access to information and services to support the learning, teaching and research needs of the NTU community.

OIKLS seeks a service-oriented, innovative and enthusiastic Assistant Manager to support the team in conceptualizing and executing process improvements projects, manage change communication, and develop and uphold and service excellence standards. The successful applicant will work with different stakeholders across the University in innovation-driven projects with a focus on service excellence.

Responsibilities

• Oversee service quality standard at Service Desks, main phone line and online Central Enquiry Management system.
• Manage the implementation of newly introduced library operations improvement initiatives at the seven libraries.
• Develop and execute change communication plans for new services.
• Manage the development of publicity materials and events to implement service excellence initiatives to stakeholders.
• Perform data analytics and provide reports on user feedback on the impact of services at the libraries and recommendations on enhancements for an improved user experience.
• Review and assess user feedback, identify areas of concern and track impact of service improvement initiatives.
• Manage and train a team of executive staff and student assistants on new processes for service excellence initiatives.

Requirements

• A recognized degree in any discipline.
• At least 3 years of experience in library related work.
• Experience in operations, customer service or communications role in academic libraries or large libraries.
• Experience in executing innovation-driven or process improvements projects.
• Experience in developing communication plans or stakeholder management in education industry.
• Service-oriented mindset with focus on customer service.
• Strong communication skills in customer interactions, presentation to stakeholders and training delivery.
• Organized and detail-oriented with ability to analyze processes and identify areas for improvements.
• Experience in Project Management experience will be an advantage.
• Able to work independently and collaboratively in a team.
• Able to adapt and thrive in rapidly changing, complex and ambiguous environments.

Interested applicants are invited to apply directly at our NTU Career Portal.

Key Accountabilities

• Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments)
• Achievement and maintenance of customer satisfaction

Job Responsibilities & Duties

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),

within Service Levels and to deliver pleasant Customer Experiences

• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system.
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.

The following would depend on the experience of the candidate and on need basis:

• Generates management reports.
• Provides assistance and guidance to junior colleagues.
• Perform other duties as assigned

Minimum Qualification:

Diploma in IT or Business or related discipline

Minimum Years/Type of Experience:

• Minimum 1 year of call center experience
• Having good communication skills (speaking and writing)
• Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.

Job Description

· Able to provide recommendation and solution to customer in term of troubleshooting in accordingly to maker’s guidelines.

· Able to hand on and lead a team consists of engineer & technician to carry the job in anchorage, terminal, shipyard or during voyage repairs.

· Prepare Risk Assessment and plan for the work to be carried out.

· Work with internal and external stakeholders.

· Oversee the workshop operations and plan the workload accordingly.

· Responsible for continual improvement

Requirement

· Min Diploma in Marine engineering with 7 or more relevant working experience.

· Good working knowledge in handling multi type of engine (Main Engine or Auxiliary engine)

· Self-starter, team player, strong management skills and possess good analytical skills.

· Able to lead and guide the team for service excellence.

· Able to travel when required at very short notice.

Quick Restaurant Service Crew/ Management Trainee. Full/Part Time. 6 workdays. Up to $2,800/month.

This recruitment effort is in collaboration with e2i - Singaporeans or Permanent Residents only

Location: Orchard / West

Service Crew / Management Trainee shall
-Assist in light cooking, serve & pack food
-Assist in cash register, customer service

Candidate’s Requirement
- Comfortable working in restaurant environment
- Preferred to have Basic Food & Hygiene Certification. Candidate that does not have the certification will be sent for course.

Working Period
- 5 to 6 working days / 1 to 2 days off
- Shift schedule between 11am to 930pm

Payment
- up to $2800 per month ( Full Time )
- OT 1.5x after 44 working hours/ week
- Weekly Payment (Every following Friday/ Sunday) – Part Time

Whatsapp Grace 87952790

We are looking for a Supply Chain Assistant to support the Supply Chain Manager in managing local sales and delivery. In this role, you will play a crucial part in overseeing the order fulfilment process and ensuring efficient coordination between local sales and delivery operations.

This position is open for applicants seeking for Work Study Diploma in 2024.

Job Description:

1. Oversee and manage the entire order fulfilment process, ensuring smooth coordination between local sales and delivery.
2. Coordinate with Sales, Production, and Operations departments to ensure timely processing, packing, and delivery of sales orders.
3. Prepare essential documentation, including delivery orders, packing lists, and invoices.
4. Document sales transactions in the SAP system accurately, and handle after-retail sales services.
5. Address customer queries and concerns to enhance overall customer satisfaction.
6. Perform follow-up actions with the finance department to ensure payment is received and close sales
7. Utilize data analytics tools to analyze sales and supply chain performance.
8. Generate insightful reports for continuous process improvement, when required.

Requirement:

1. Diploma, preferably in logistics/supply chain/operations, or equivalent.
2. Meticulous with an eye for detail.
3. Strong communication, organizational skills, and ability to work in a fast-paced environment.
4. Proficient in both verbal and written communication in English and Mandarin to interact with Mandarin/English-speaking clients/stakeholders.
5. Willing to take up ad-hoc duties assigned by the company.
6. Knowledge of SAP will be advantageous.
7. Experienced candidates may be considered for the Supply Chain Executive role.

Job Highlights

1. Job Types: Permanent
2. Working Hours: Mon to Fri 9 am to 6 pm
3. Great learning development opportunities.
4. Work-life balance and positive/friendly working environment.

Key Accountabilities

• Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments)
• Achievement and maintenance of customer satisfaction

Job Responsibilities & Duties

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),

within Service Levels and to deliver pleasant Customer Experiences

• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system.
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.

The following would depend on the experience of the candidate and on need basis:

• Generates management reports.
• Provides assistance and guidance to junior colleagues.
• Perform other duties as assigned

Minimum Qualification:

Diploma in IT or Business or related discipline

Minimum Years/Type of Experience:

• Minimum 1 year of call center experience
• Having good communication skills (speaking and writing)
• Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.

Indoor Customer Service Administrator Duties:

• Provides information to customers by verifying understanding of request; answering questions; offering assistance.
• Initiates service by recording requests; forwarding to dispatching.
• Collects revenue by receiving and recording payments.
• Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.
• Improves quality results by evaluating processes; recommending changes.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes customer service and organization mission by completing related results as needed.
• Directly responsible for billing and relevant adminsitration for customers, including Invoicing, Credit and Debit Memos.
• Work closely with the Sales team to assist in Customer management.
• Other ad-hoc administrative duties.

Responsibilities

• Billing and utilisation of internal SAPB1 System for such functions
• Maintenance of customer information
• Coordination with Salesteam regarding Customer AR and requests
• Other adhoc admin billing tasks
• Customer records management and to initiate all actions for rebates/sponsorship.

Responsibilities:

• Inspect vehicle engine, mechanical and electrical components
• Troubleshoot and provide car repair/maintenance advice
• To carry out service and repair work correctly based on the job card
• Understand automotive electrical circuit schematic/drawing
• Installation and removal of electrical system/equipment such as in-vehicle camera, electrical accessories, and devices
• Ad hoc assignments

Requirements:

• All candidates are welcome to apply
• Min 1-2 years in the automotive industry
• Full-Time permanent Job role

Job description:

• Process and coordinate customer's orders
• Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner
• Handle local and export shipments for company
• Liase with overseas customers
• Ensure that customers adhere to strict guidelines set by NEA and SPF
• Ad-hoc duties assigned by supervisor

Requirements:

• Diploma in any discipline with 3 years of relevant experience
• Logistics knowledge and understanding import/export preferred
• Handling chemicals documentations and deliveries
• Able to work in a fast pace environment
• Proficient in SAP

Salary range: $3,000 - $4,000

Location: Gul Lane (Closest MRT: Gul Circle)

Working hours: normal office hours

Duration of contract: 1-year contract

How to apply:

Submit your application by emailing a detailed copy of your updated Resume in MS Word Format to Ashley Soo Li Kim (EA Personnel Reg. No. R23113395, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451) by clicking the “Apply Now” or email Ashley at [email protected]

Please indicate the below information in your resume:

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

We regret only short-listed candidate will be notified. All applications will be treated with the strictest confidence.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process. Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

- Basic troubleshooting, installation, maintenance and repair on customer equipment.

- Maintaining communications with customers to ensure resolution and proper follow-up.

- Prepare document, required tools and instrument for service technician before going to attend service jobs.

- Instraustions to service technician attending service jobs and follow up with customer.

- Assist workshop to dismantle hydraulic components and testing as instructed by Workshop Manager.

- Assist to assess components after dismantling.

- Able to do all service and test reports.

- Recommend tools, fixture, equipment or layout changes to improve workflow, productivity, quality of performance.

- Working proactively with various departments to realize efficiencies and manage expectations.

- Comply with laws, regulations and OHS&E requirements.

- Responsible to ensure safety control at the area of assembly jobs, repair jobs and material handling in workshop activities and on site

We are looking for responsible bus captains(20+ and 40+ seaters) to provide outstanding service in transporting people between various places—including condos, mrts, schools, factories, and offices.

Earn up to $5000 or more per month! Starting salary starts from $2600+ for 20+ seater, and $3000+ for 40+ seater.

Various job timings to suit your personal life. Come in for an interview to know more.

The main duties of a bus captain are as follows:

· Pick up and drop off passengers at designated locations

· Follow a planned route according to a time schedule

· Ensure that the trips stay on schedule

· Ensure the safety of passengers both onboard the bus and when alighting

· Obey traffic laws

· Follow procedures to ensure passenger safety

· Keep passengers safe

· Perform basic maintenance (check the bus tires, lights, and oil before trips)

· Keep the bus clean and presentable to the public

· Report all incidences and traffic disruptions to HQ

· May be required to work on Sat/Sun/PH, depending on your allocated trips and your desired income levels. Candidates who wishes to have a higher earning would be expected to perform more trips.

Candidates should have a valid Class 4 driving license and Bus Driver's Vocational License. Heavy vehicle parking will be provided where available.

• Lead and Manage Customer Service Team.
• Initiate and Manage Continuous Improvement Activities.
• Support data processing and analysis on inventory data / transaction data.
• Compile the relevant specification with operation team for any purchasing / sourcing.
• Communicate and liaise with procurement team for any operational supply, equipment.
• Attend to customer’s enquiries & complaints when required.
• Ensuring the smooth operation & cooperation with the team members.
• Monitoring customer service members, coordination & improvements.
• Keep any operational documents properly.
• Immediate reporting to direct superior upon any irregularities