Join a dynamic education provider leading the way in Robotics, STEM, Coding, and Artificial Intelligence.

We are looking for a Customer Service Executive to manage daily operations at our Jurong East education centre, with occasional support at our Punggol branch.

This role is ideal for someone who enjoys assisting students and parents in a tech-forward environment.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: We handle the logistics while you focus on presenting your best self.
• Clear Communication: Timely updates and guidance throughout the application process.
• Personalized Advice: Leverage our expertise to highlight your strengths and secure the role.

Key Responsibilities:

• Manage walk-in, phone, and email enquiries from students and parents.
• Maintain accurate records and documentation.
• Support the scheduling of classes and handle administrative tasks.
• Assist trainers and ensure coordination between staff and students.
• Occasionally travel to other branches for meetings or to cover staff.
• Work on weekends, as these are our busiest days.

What We’re Looking For:

• Excellent customer service skills and a positive, approachable attitude.
• Strong organizational skills and the ability to multitask.
• Proficiency in English (spoken and written).
• Experience in customer service or admin roles is a plus.
• Familiarity with MS Office (Word, Excel) and Google Drive.
• Willing to work on weekends and travel between centres when needed.

Working Hours:

• 5½ Day Work Week:Weekdays: Monday, Thursday, Friday (1:00 PM – 8:00 PM); Tuesday (1:00 PM – 4:00 PM).
  Weekends: Saturday & Sunday (8:30 AM – 6:00 PM).
  
• 1-Hour break on weekends and 30-minute breaks on weekdays (except Tuesday).

Why Join Us?Be part of a team where your customer service skills are valued and where you can make a real difference in students’ lives.

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

BROAD FUNCTION

To maintain a high level of service at Patient Services Centre (PSC).

You will be part of the Patient Experience Office and will:

(A) Oversee front-of-house and PSC daily operations.

(B) Provide support to ground staff in maintaining the level of service for patients and to ensure Patients’ information are kept up-to-date and compliance with personal data protection act (PDPA).

(C) Draft, update work processes, policies and conduct briefing, roll call and training to Team.

(D) Work with other stakeholders to refine and improve processes leading to a hassle-free patient experience.

MAJOR DUTIES & RESPONSIBILITIES

Specific (80%)

PSC Daily Operations

Processes & Workflows

• Assist to review and update workflows, standard operating procedures, work instruction and business continuity plan (BCP) for the efficient running of services and excellent patient experience.
• Assist to review and update workflows scenarios, drills and resource planning for daily operations.

Systems

• Credential trainer for NGEMR system.
• Train new joiners on usage of NGEMR system, ensuring proper usage adhering to WH PDPA policies.
• Review and revise user access matrix to ensure that all users are still valid and relevant access is granted to perform the role.
• Support and operationalize the change management for work processes pertaining to NGEMR.

Patient Care / Relations

• To identify and help resolve patient service issues encountered by Patient Service Associates (PSAs).
• Crowd management and mobilize manpower, if necessary. This includes working with Supervisor in the daily operational needs.
• To “walk the ground” to ensure that a consistent high level of service is maintained.
• To be first point of contact for escalated feedback and complaints, provide resolution and improve work processes and operational efficiency where applicable.
• Demonstrate good interpersonal skills with patients and staff.
• To draft and update workflow, work instructions and policies to ensure it remain up-to-date and relevant.

VIP Management

• Be the face of WH for VIP visits
• To receive/meet VIPs and provide them a warm WH welcome
• Ensure VIPs receive complimentary parking coupon
• Handover to the receiving department and monitor the patient journey
• Set up teams chat for logistics planning if more than 1 department involved

Operational

• Assist Supervisor in coordinating and planning the operations’ activities and utilization of manpower and resources to ensure cost efficiency and effective management.
• Managing of roster, administrative duties, continuous improvement programmes for counter services and trainings.
• To ensure that staff are appropriately deployed.
• To oversee the running of reception areas during operation hours.
• To ensure all counters adhere to 5S housekeeping standards.
• To be overall responsible for the discipline, conduct and grooming of PSAs.
• To supervise the training of new staff and the career development for staff.
• To ensure continuous training to both existing and new staff on frontline service.
• To conduct orientation and induction programme for new staff.
• Perform supervisor handover confirmation daily and is responsible for the overall counter collections. Ensure payment are reconciled and submitted on-time.
• To conduct department’s roll calls and in-service training for all PSAs.
• To conduct audits that are relevant to patient services associates’ scope of work.
• To ensure PSAs comply to PDPA standards.
• To support Supervisor in the submission and approval of shift claims on a monthly basis and to ensure staff claims, leave and MC application are complete and in order.
• To assist in reporting and analysing of department’s key performance indicator.
• Collecting and analysing data for monthly reports.
• Certified mask fitting trainer to do decentralised mask fitting for new joiners.

General (20%)

• To participate in process improvement projects and streamline processes.
• To maintain and organize department files and documents regularly and ensure all records are complete (both electronic and paper records).
• To participate in procurement activities as assigned.
• To undertake other duties or tasks when assigned.

JOB REQUIREMENTS

Education / Training / Experience

• Degree in any discipline from a recognized institution with more than 2 years of relevant experience in patient service centre operation, customer service preferably in healthcare &/or hospitality.
• Ability to create and maintain collaborative work relationship
• Strong key stakeholder management and vendor management
• Experience in a supervisory role is necessary and important
• Knowledge of hospital operations would be preferred
• Credential trainer for NGEMR
• Mask fitting trainer

Attributes

(1) Strong written & communication skills, to express complex policy / concepts in a clear and simple-to-understand manner

(2) Able to work in a fast-paced environment

(3) Possess the ability to speak two or more languages / dialects will be an advantage (to liaise with dialects speaking patients)

(4) Must love people

(5) Highly proficient in MS Office applications

• Assist in organizing and scheduling manpower within the department
• Oversee projects technically, attend yard meetings as needed
• To lead a team of skilled machinists to perform precision on-site machining services on client equipment and machinery
• Set up and operate various in-situ machines for precision work
• Perform tasks both on-premises and at customer sites, which could be local or international.
• Read and interpret technical drawings and documents to find repair solutions.
• Complete jobs within the shortest possible time frame and coordinate all aspects as directed by the Department Manager
• Regularly update your manager on manpower schedules and project progress. Clear communication ensures that all team members are aligned with project goals and timelines.
• Conduct machine tool preventive maintenance as needed.
• Use all prescribed safety equipment and comply with OSHA rules

• Reporting of accident and filing of accident reports
• Arrangement and attending of survey for damage assessment
• Able to raise repair estimates and handle cost finalisation
• Be familiar with claims documentation and processes
• Have strong knowledge of traffic rules and regulations
• Proficient with Microsoft Excel and Word
• Able to work independently with minimum supervision
• Rumeneration is based on work experience
• 5.5 days work week

Responsibilities:

• Assist in coordinating and scheduling training programs, workshops, and seminars for employees.
• Track employee training records, ensuring that mandatory training is completed on time.
• Assist with administering and manage the company's insurance policies, acting as the primary point of contact for all insurance-related matters, including employee and corporate coverage.
• Liaise with insurance providers to ensure all policies, both corporate and employee-related, are up-to-date, addressing any issues and ensuring smooth policy administration. Assist with recruitment, onboarding, and compliance for local and foreign interns/apprentices.
• Handle work passes, visas, and regulatory requirements for foreign candidates.
• Assist in identifying, evaluating, and selecting IT service providers for server hosting, software development, and data security, and establish service agreements outlining responsibilities and expectations.
• Act as the primary point of contact with the IT service providers, ensuring smooth day-to-day communication, service support and issue resolution.
• Assist in implementing and maintaining ISO certification, ensuring compliance through documentation, internal audits, and training support.
• Liaise with external auditors and departments to facilitate audits, address non-conformities, and report on ISO performance metrics to management.
• Maintain accurate and organized filing systems for all documents.
• Minutes taking, prepare reports and presentations as needed by management.
• Manage and maintain executive’s calendars, including scheduling appointments, meetings, and coordinating logistics.
• Other ad-hoc duties as assigned.

Requirements

• Diploma or Bachelor's degree in Business Administration, Human Resources, Accounting or a related field.
• Proven experience in an administrative or coordinator role, preferably with exposure to L&D, insurance, or HR-related tasks.
• Excellent organizational and multitasking skills.
• Strong communication skills (both written and verbal).
• Ability to generate professional minutes of meeting and presentations.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Strong problem-solving abilities and attention to detail.

Interested candidates, do send your resume to [email protected]. Shortlisted candidates will be notified through email for an interview.

F&B Service Crew
Salary: Basic + Allowances (Up to 2.8k)
6 days work week, Shift work on roster (between 7am - 10pm)

Job Responsibilities

-Deliver exemplary service to members and guests.
-Maintain comprehensive knowledge of the menu items.
-Ensure the proper setup and arrangement of tables.
-Uphold high standards of personal hygiene, appearance, and department presentation at all times.
-Perform additional related duties as assigned.

-Experience in the hotel and club industry is an advantage.
-Pleasant demeanor and strong service orientation.
-Willingness to work on shifts, weekends, and public holidays.

If interested, kindly send WhatsApp your resume to 88109109

EA License No: 21C0626
EA Personnel: Khoo Li Wei
EA Personal Reg No: R23118433

Job description

• Marine Service & Application Engineer
• Responsible to service and deploy the innovative telemetry Solutions in marine applications.

Responsibilities:

• Create clear and attainable project plan, objectives and build project requirements
• Good in managing project constraints such as projects scope, time, budget and quality
• Active in communication such as status reporting, risk management, escalation of issues that cannot be resolved in the team
• Able to troubleshoot, investigate and provide service and evaluation on those technical issues arise
• Ensure the projects are delivered within budget, on schedule and within scope to meet all requirements for the stakeholders
• Select the right electrical and mechanical components used in a project
• Propose electrical circuit and mechanical units required for a project
• Propose solutions based on GA, P&ID and vessel details that provided by customer.
• Provide remote service support to customer.
• Produce well written and analytical technical report for presentation
• Constant sourcing of qualified contractors and service agent in the region

Requirements:

• Diploma/ Degree in Electrical, Mechanical, Automation, Marine or equivalent.
• Minimum 3 years’ experience in testing and commissioning products in the marine, offshore and oil & gas industry.
• Knowledge in fuel line piping and flow computing.
• Knowledge in PLC, HMI, marine communications, IT networking and common industrial protocol will be an advantage
• Experience in managing local and overseas project
• Frequent travel to monitor projects overseas in remote area and in the marine environments.
• Aptitude to acquire new skills, technical and product knowledge.
• Strong analytical, project management and strategic thinking skills
• Good interpersonal and communication skills
• Familiar with all types of Flowmeter is an advantage

Job Info:

• Salary: Basic up to $4700 + AWS + VB + Transport Allowance
• Working Hours: Monday - Friday (9am - 5:30pm)
• Location: Expo MRT

Job Scope:

• Prepare quotations for services and spare parts in response to customer inquiries
• Execute service tasks, including in-house repairs and on-site commissioning, for a range of gas and water quality analyzers, CEMS, and AQMS
• Diagnose analyzer issues and advise customers on optimal solutions, adhering to company's standard procedures and safety protocols
• Cultivate and maintain strong customer relationships while delivering high-quality service support
• Collaborate with customers to address service concerns and resolve technical issues effectively
• Assist project teams in conducting Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) for projects
• Identify opportunities to secure new preventive maintenance contracts
• Conduct product training sessions for end-users and distributors

Requirements:

• Degree in Engineering (Mechanical, Environmental, Science, Electronics/Electrical Engineering or equivalent qualification)
• Preferably 3 - 5 years of working experience or more in the analytical instruments or related field
• Knowledge of gas analyzers, CEMS, AQMS, and water quality analyzers would be advantageous
• Must have field service engineer experience. Technical competence in air/gas & water quality analytical instruments. Exposure to process & environmental monitoring equipment
• Customer-oriented with a positive attitude

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

- Manage customer accounts relating to warehousing and logistics requests.

- Responding to customers' emails and requests for inventory and delivery requests.

- Maintaining accuracy of customers' inventory via WMS.

- Processing customers' order requests and co-ordinating with warehouse team for pick and pack process.

-Well versed in Excel and other basic PC skills.

Handle Customer service function

* Order taking and entry to the AutoCount

* Customer Enquires

* General Admin duties

* Adhoc assignment

* Computer skill

* Team player

* Min qualification : ITE, N level or O level

* 6 days works

* 10:30pm to 7:30am

* Night Shift

* Location : Fishery Port Road

Responsibilities:

· Service and repair of machinery (Crane, Forklift, MEWP, Concrete Pump, Container Stacker, etc...)

Requirements:

· PR or Singaporean (with a driving license will be an added advantage). Malaysian Citizens are also welcome to apply for full-time positions.

· With Diploma or Nitec in Electrical Engineering or equivalent will be an added advantage.

· At least 1-year working experience as a service technician preferred.

· Strong technical knowledge and troubleshooting skills.

· Ability to read and interpret technical manuals and diagrams.

· Good interpersonal and communication skills

· Working hours 0830 to 1730 (Monday to Friday), 0830 to 1230(Saturday)

· Basic salary+OT

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]

Description

• Maintain a good relationship with customer
• Answer incoming phone enquiries and email enquiries
• Updates of schedule, excel and inform relevant parties on the changes
• Prepare and send quotations, invoices and agreement to customers
• Able to support customers on phone regarding service agreement or quotation or payment issue
• Maintain database
• Prepare and send serving quotation, invoice and etc.
• Update driver ETA
• Need to support in emailing work at times

Requirement:

- Must have at least 1 year working experience

- Able to work on 5.5 days (Sat - work from home)

- Must know MS Office

-Must be team player

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Apply Now” or aliceyap(a)hkmsvs.com

All applications will be treated in the strictest confidence and only shortlisted candidates will be notified

Yap Lay Choo

EA Licence No. 03C5391 | Registration No. R1987101

This resource will be tasked to provide after-sales service and new equipment installation support. Duties will include but are not limited to, repair/technical service for installed equipment, installation oversight, commissioning support, and chemical resupply support.

Training will be provided by a certified training center and on-site operational training at an ongoing installation.

This resource is expected to be based in Singapore and available to travel as needed.

Detailed Description:

Performs tasks such as, but not limited to, the following:

• Participates as a member of a customer focus team and acts as an interface between customers and the team.
• Receives, reviews and monitors status of customer orders.
• Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).
• Communicates customer requirements and issues in production meetings.
• Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
• Maintains issues, complaints and corrective action requests for reporting purposes.
• Enters data into database ensuring root cause is reached and issue is closed.
• Troubleshoots return issues.
• Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff.
• Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports.
• Analyzes issues and problems to determine trends.
• Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests.
• Assists more experienced team members in the preparation of new product, qualification and service quotes.
• Tracks project and billing and communicates status to team and customer.

Knowledge/Skills/Competencies:

• Two to Four years relevant experience
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Experience in Excel VBA and Power BI highly advantageous
• Educational Requirements may vary by Geography
• Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics.
• Knowledge of the business issues associated with manufacturing.
• Knowledge of customer contracts and terms.
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint.
• Ability to enter detailed data from source documents into various databases with speed and a high degree of accuracy.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers

Work Location: Blk 35, Marsiling Industrial Estate Road 3 Woodlands Ave 5 Singapore 739257

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Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.

Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Job Highlights

Immediate Hiring

Free staff meals

In-house gym facility

Short walking distance from Tuas Link MRT

Job Responsibilities

• Prepare sales orders, delivery orders, invoices and other necessary documents
• Attend to customers queries with prompt and professional service
• Ensure timely execution of customers’ orders
• Communicate with customers via various channels.
• Liaise with internal departments and/or third parties to process order requests from customers.
• Maintain good relationships with customers by providing excellent sales support and accurate product information.
• Handle and resolve customers feedback issues.
• Any ad-hoc duties as assigned by Manager.

Job Requirements

• Diploma in any relevant discipline
• At least one year of experience in customer service is preferred
• Customer-oriented with positive attitude and pleasant personality
• Excellent interpersonal, communication, problem solving and phone/email etiquette skills
• Can work independently in a fast-paced environment with minimum supervision

Description

• Maintain a good relationship with customer
• Answer incoming phone enquiries and email enquiries
• Updates of schedule, excel and inform relevant parties on the changes
• Prepare and send quotations, invoices and agreement to customers
• Able to support customers on phone regarding service agreement or quotation or payment issue
• Maintain database
• Schedule and update of servicing
• Send servicing, repair quote and invoices
• Update of driver eta
• Need to support in emailing work at times

Requirement:

- Must have at least 1 year working experience

- Able to work on 5.5 days (Sat - work from home)

- Must know MS Office

-Must be team player

Location: Woodland industrial park

Working hour: 8am to 5 pm

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Apply Now” or aliceyap(a)hkmsvs.com

All applications will be treated in the strictest confidence and only shortlisted candidates will be notified

Yap Lay Choo

EA Licence No. 03C5391 | Registration No. R1987101

Introduction:

We are looking for dynamic, committed individuals to join our Sales team as Sales Executives to grow our HORECA business.

Job Highlights / Benefits

• Staff lunch provided
• In-house gym
• Staff discount
• Walking distance from Tuas Link MRT

Responsibilities:

• Manage clients’ relations and build contacts with potential clients for new business opportunities.
• Responsible for planning and implementing market penetration strategies and sales targets and for building strong relationships with existing FMCG clients.
• Identify leads and lead new business opportunities to expand distribution channels / networks.
• To exceed or achieve monthly sales targets / new business development served in the assigned area.
• Track, monitor and analyse products, channels and customers sales trends in order to maximise sales opportunities and achieve desired sales results.
• Carry out and plan other sales and marketing functions to increase efficiency.
• Take initiative in implementing best practices to perform duties.

Requirements:

• Diploma in Business / Marketing / Sales
• At least 2 years of relevant experience is preferred
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Able to multi-task and work independently
• Strong interpersonal and communication skills
• Self-motivated, hardworking and organized in work

Job Responsibilities:

• Responsible for Precious Metal forecasting, planning to be in-line with budget. Coordinating and reporting of Precious Metal position and liaise with refineries and other dept in the value chain.
• Ensure term and clause stated in the contract is abide.
• Process Sales order to factory based on Customer’s demand, update into ERP system, maintain customer order reports and follow up closely with production and customer on the order status.
• Co-ordinate with sales, product manager & production control planner to meet customer requested deadline and highlight any potential misses and follow up with planner on recovery plan.
• Process Previous Metal transaction for order and shipment in the ERP system. Verify and send pool account statement to customer on monthly basis.
• Co-ordinate with control planner, quality & warehouse to ensure shipment are met on time.
• Process RMA for all type of returns for customers.
• Monitor target expiry after shipped based on contract term.
• Manage OTD report and Forecast report.
• Track all orders and movement for records
• Attend to customer’s calls and inquiries.

Job Requirements:

• At least Diploma/ Degree in business Management or equivalent.
• Minimum of 3 years’ experience in customer service in a manufacturing environment.
• In-depth knowledge of ERP (SAP) system is required.
• Proficient in MS Office Applications.
• Ability to read, interpret and speak professionally.
• Ability to write clear and concise reports and correspondence.
• Ability to define problem/issues, collects data, establish facts and draw valid conclusions.
• Effectively bilingual in English and Mandarin (to liaise with Chinese speaking stakeholders).
• Positive and customer-centric.

Job Description:

- Perform Preventive Maintenance and Calibration of Scientific Instrument

- Provide technical support and carry out trouble-shooting

- Carry out installation, commissioning, and training of Scientific Instrument on site

- Prepare service quotation and attending to service call promptly

- Built good rapport with customer

Requirement:

- Diploma in Electrical/Electronic/Mechanical Engineering or other relevant qualification

- At least 1-2 years of relevant experience in the servicing and maintenance of laboratory/scientific instrument

- Have basic knowledge on electrical/electronic schematic diagram

- A team player and also able to work independently

- Occasional travel to ASEAN region for job assignment and oversea product training

Responsibilities

- Trouble Shooting Of Inverters, PLC & UPS System

- Execute Overhaul & Repair Works

- Installation & Commissioning Duties

- Willing to perform hands on work & travel overseas

- Have logical analysis skill and able to work independently with minimum supervision

Requirements

- Only Singaporean need to apply

- GCE 0 Level, Nitec, High Nitec or ITE

- 'Added advantage if with Mechatronics, Electrical & Electrical Knowledge

- Good working attitude and able to exercise initiative

- Able to travel overseas with short notice and work irregular hours - Must be a team player with good interpersonal skill

Job Description

• - To train and lead a small group of Technician in trouble shooting, servicing and commissioning of Industries control system like Inverters, PLC, POD, Motors & DCS system
• - Understudy company's product and generate training procedure for both in-house Technician & customers
• - Assigning Technician's daily responsibilities and up keep of the workshop facilities and equipment
• - Assist customer service in any Technical related issue
• - Attending field related servicing or trouble shooting assignment

Requirement

• Only Singaporean need to apply
• - Diploma or Degree in Electrical or Electronic Engineering
• - Preferable with 1 - 2 years working experience in related industries with knowledge in PLC & Inverters trouble shooting skills
• - Possess good analytical & logical thinking skill
• - Good working attitude with Interpersonal Skill
• - Able to travel overseas with short notice and able to work under adverse situation or conditions.
• - Team Player & able to work with management in uniting the Engineering Team to fulfil company's objective

Job Duties:- Perform Opening or Closing Duties.

- Provide exceptional customer service and experience .

- Handle POS system and payment terminals accurately to process customer transactions.

- Rolling for dough and baking

- Ability to use soft-serve ice cream machine and making frappe

- Restock shelves and replenish the items as needed.

- Washing of equipment and utensil upholding hygiene standards

- Keeping the outlet clean at all times

- prioritising sale goal given daily by the Supervisor/Manager

- Any other ad-hoc duties as assigned by the Supervisor/ Manager.- Follow food safety and hygiene standards to ensure the safety and quality of the products.

ROLES & RESPONSIBILITIES

• Attending to customer enquiries via email or phone call.
• Calling Agent/Supply Boat & Vessel for POD endorsement.
• Data Entry
• Support Daily Operation
• Cash Handling and submission to Finance
• 3rd party documents Handling.
• Complete other tasks assigned by Operation and Logistics Manager

WORKING REQUIREMENTS

• Secondary, GCE N or O Level, ITE or equivalent
• Fluent in spoken & written English
• Minimum 1 to years relevant working experience
• Knowledge of MS- Office tools and AX system.
• Strong team player with a positive attitude, good communication，
• Hardworking
• Strong sense of responsibility
• Problem solving and innovation skills
• A good judgment with the analytical skill
• A rigorous work attitudes
• Hold fast to Confidentiality Rules and Regulations

Position Overview: The role is responsible for overseeing and managing the planning, execution, and delivery of IT projects within an organization. They collaborate with various stakeholders, including business leaders, developers, system administrators, and end-users to ensure that projects are completed on time, within budget, and according to the defined scope and quality standards. The Senior Executive, IT Projects plays a crucial role in aligning technology initiatives with business goals and ensuring efficient and effective project execution.

Key Responsibilities:

1. Project Planning and Scope Definition:

• Define project objectives, deliverables, and scope in collaboration with stakeholders.
• Create comprehensive project plans, including timelines, resource requirements, and dependencies.
• Identify and manage potential risks and issues and develop contingency plans.

2. Resource Management:

• Coordinate with various teams and departments to ensure resource availability and allocation.
• Monitor resource utilization and make adjustments as necessary to optimize project outcomes.

3. Project Execution and Monitoring:

• Monitor project progress, ensuring adherence to project plans and timelines.
• Conduct regular project status meetings, communicate updates to stakeholders, and address any concerns or issues.

4. Stakeholder Management:

• Collaborate with stakeholders to understand project objectives and expectations.
• Establish and maintain strong relationships with key stakeholders.
• Communicate project progress, risks, and issues in a clear and timely manner.

5. Quality Assurance:

• Conduct thorough testing and validation of project outputs to ensure functionality, reliability, and user satisfaction.
• Monitor and report on project performance metrics, identifying areas for improvement and implementing corrective actions.

6. Change Management:

• Coordinate with stakeholders to communicate and manage change effectively.
• Anticipate and address potential resistance to change and proactively mitigate risks.

7. Project Documentation and Reporting:

• Maintain accurate and up-to-date project documentation, including project plans, status reports, and other relevant records.
• Prepare and present regular project reports to stakeholders, highlighting key achievements, risks, and recommendations.

8. Support:

• Respond to end-user requests for technical assistance via phone, email, or in-person.
• Provide step-by-step instructions and guidance to users on problem resolution.
• Escalate complex issues to appropriate IT teams or external vendors, as needed.

Job Requirements:

• Diploma/Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Good understanding of project management methodologies and best practices, particularly in Agile Scrum
• Excellent organizational, communication, and leadership skills.
• Knowledge of IT infrastructure, systems development lifecycle, and software development processes.
• Ability to work effectively with cross-functional teams and stakeholders at all levels of the organization.
• Strong problem-solving and decision-making abilities.

The main objective of this role is to support GustoMSC's customers in keeping the company's offshore equipment, such as heavy lift cranes, electrical and hydraulic jacking systems, skidding systems, and fixation systems, fit for purpose and safe to operate. As a Service and Commissioning Engineer, you will represent GustoMSC while performing inspections, installations, commissioning, repairs, upgrades, and troubleshooting on this equipment worldwide.

Duties & Responsibilities

• Ÿ Perform inspections, installation, FATs, commissioning, repair, upgrading, troubleshooting, and related service work on GustoMSC’s GLC-2000-ED-SB cranes, NG-9000C jacking systems, and other similar GustoMSC offshore equipment at a software, electrical, hydraulic, and mechanical level.
• Ÿ Supervise maintenance on the assigned GustoMSC equipment such as the GLC-2000-ED-SB cranes and NG-9000C jacking systems.
• Ÿ Provide client support during rig moves and jacking trials involving GustoMSC equipment.
• Ÿ Advise customers on the use, spare parts, maintenance, and potential updates/upgrades for GustoMSC's crane, jacking, and other offshore systems.
• Ÿ Prepare work method statements and accurate, thorough reports related to servicing and maintaining GustoMSC equipment.
• Ÿ Provide technical customer support from the office on GustoMSC's crane, jacking, and other offshore product lines.
• Ÿ Be available for 24-hour callouts when issues arise with GustoMSC equipment.
• Ÿ Carry out work on GustoMSC systems to the highest quality standards.
• Ÿ Conduct pre-job meetings and toolbox talks specific to GustoMSC equipment.
• Ÿ Promote a safety and quality culture around the use and maintenance of GustoMSC designs.

Skills & Experience required.

• Ÿ Vocational Diploma or Certificate or Associate Degree in mechanical, hydraulic, mechatronics, or electrical engineering and/or Bachelor's Degree or University of Applied Sciences Degree in mechanical, hydraulic, mechatronics, or electrical engineering, with a focus on heavy industry or offshore equipment.
• Ÿ Approximately 5-15 years of relevant work experience in maintaining and servicing GustoMSC's GLC-2000-ED-SB cranes, NG-9000C jacking systems, and other similar offshore equipment, including experience in leading a multi-disciplinary commissioning team.
• Ÿ In-depth knowledge of the technical specifications, operation, and maintenance requirements of GustoMSC's crane, jacking, and other offshore product lines.
• Ÿ Ability to troubleshoot, repair, and upgrade GustoMSC equipment at a software, electrical, hydraulic, and mechanical level.
• Ÿ Experience in leading a multi-disciplinary commissioning team.
• Ÿ Proficient in Microsoft Office applications, especially Excel, Word, Outlook, and PowerPoint, for reporting and documentation related to GustoMSC equipment.
• Ÿ Fluent in written and spoken English for effective communication with GustoMSC's international clients.
• Ÿ Strong reporting and customer service skills to support GustoMSC's aftermarket services.
• Ÿ Safety-conscious and able to follow procedures and policies specific to working on GustoMSC offshore equipment.
• Ÿ Willingness to work abroad, including offshore, and be available for evening/weekend work when GustoMSC equipment requires attention.

Quality Essential Desirable Qualifications:

• Vocational Diploma or Certificate (e.g., BTEC, City & Guilds, NVQ) or associate degree in mechanical, hydraulic, mechatronics or electrical engineering and/or
• Bachelor's Degree or University of Applied Sciences Degree in mechanical, hydraulic, mechatronics or electrical engineering
• Bachelor's Degree or University of Applied Sciences Degree in mechanical, hydraulic, mechatronics or electrical engineering

Experience:

Minimum 5 years

Quality Assurance

• Ÿ Comply with quality assurance procedures, contribute to quality improvements, and suggest preventive/corrective actions to enhance quality.
• Ÿ Ensure all work on GustoMSC equipment meets company standards by implementing quality control measures, maintaining records, and participating in audits.
• Ÿ Identify quality issues, report non-conformances, and assist in developing quality improvement initiatives for GustoMSC's aftermarket services.

Training

Participate in training where required.

Health, Safety and Environment

• Ÿ Carry out all duties safely and in compliance with health & safety policies, procedures, and regulations.
• Ÿ Identify and report any safety hazards or unsafe conditions related to GustoMSC equipment.
• Ÿ Promote a strong safety culture and lead by example in safe work practices.