Responsibilities

• Main point of communication between the company and clients. Handle first level enquires, primarily incoming calls through hotlines or other channels such as email and webchat.
• Provide information on services and sample collection requirements for onboarded clients.
• Arrange sample pick up at location as requested by clients.
• Assist customers with product or service-related questions, issues, and requests.
• General Administrative tasks relating to Client Service.
• Address and resolve client complaints or concerns promptly and professionally, aiming for first-contact resolution.
• Communicate and coordinate with all internal departments to ensure efficient flow of service and information.
• Contribute to a positive customer experience and build lasting customer relationships. Proactively seek feedback to make improvements.
• Ensure adherence to company guidelines, healthcare regulations and service standards and requirements.
• Handle ad hoc duties as required.

Requirements

• Minimum Nitec / Diploma in any discipline
• Minimum 1-2 years of Customer Service working experience
• Good interpersonal and communication skills

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

We are looking for Contract Customer Service and Order Processing Agent to work in reputable Chemical MNC!

Job Description

· Process customer orders/enquiries daily by Email, fax, or phone call.

· Coordinate and correspond to customer/sales on the sales order status.

· Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.

· Handle export shipments for intercompany and direct overseas customers.

· Prepare the shipping document for local and export shipment.

· Support in investigations of internal / external complains to identify root cause and provide solutions.

· Ensure hazardous substance license from local customers are valid

· Ad-hoc duties assigned by supervisor.

Requirements:

· At least a Diploma in any discipline with 3 years of relevant experience.

· Have experience in order processing / logistics knowledge and understanding import/export preferred.

· Proficient in SAP

· Handling chemicals documentations and deliveries.

· Able to work in a fast pace environment.

· High level of problem-solving skills; Organized, Quality / Meticulous.

· Team player with strong interpersonal and multi-tasking skills that can complete tasks with proper time management.

Apply now by sending your resume to: [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Job Info:

• Salary: Basic from $3000 - $4000 + AWS
• Working Hour: Monday - Friday (9am - 6pm)
• Location: Esplanade MRT

Job Scope:

• Daily Sales Order Processing - arranging shipment, issuance of invoices, following through orders until it reach the customers place
• Ensuring all customer invoices and credit notes are raised correct
• Main liaising point between Sales Person, Customers and 3rd Party Logistic team
• Arranging of overseas shipment, freight management for export orders
• Liasing with various warehouse, China, UK, Spain, Dubai etc
• Handling of phone calls and emails in the office
• Attending to sales enquiries and directing this to the right offices globally
• Attending to customer feedbacks and complaint
• Support sales managers on their needs (IE. Sending stocks report)
• Ensure the smooth running of sales processing in the office on a daily basis

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Job Responsibilities:

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to incoming calls/emails/social media platform/written correspondences
• Maintains confidentiality of the Bank’s customers and data.
• Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness
• Uses customer service and sales skills to optimize the opportunity of each customer contact.
• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
• Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.
• Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests
• Uses technology and system tools as directed and within established guidelines.
• Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.
• Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements:

• Degree/ Diploma in any discipline.
• 7 to 8 years of experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Key Responsibilities:

Technology Strategy and Vision:

• Develop and articulate a comprehensive technology strategy aligned with the overall business objectives and goals.
• Drive innovation by staying abreast of industry trends, emerging technologies, and competitive landscape.
• Collaborate with executive leadership to ensure technology initiatives are aligned with the company's strategic direction.

Team Leadership:

• Lead and manage a high-performing technology team, fostering a culture of innovation, collaboration, and continuous improvement.
• Recruit, develop, and retain top technology talent, ensuring the team's skillset aligns with the company's needs.
• Provide mentorship and guidance to the technology team, fostering a culture of learning and professional development.

Product Development:

• Oversee the development and implementation of technology solutions that meet business requirements and regulatory standards.
• Collaborate with product management, engineering, and design teams to ensure seamless integration of technology into product offerings.
• Drive the development of scalable and secure financial platforms and applications.

Infrastructure and Security:

• Manage and optimize the technology infrastructure, ensuring scalability, reliability, and cost-effectiveness.
• Implement robust cybersecurity measures to protect sensitive financial data and ensure compliance with industry regulations.
• Stay informed about cybersecurity threats and implement proactive measures to safeguard the company's technology assets.

Regulatory Compliance:

• Stay updated on relevant financial regulations and ensure technology solutions comply with applicable laws and standards.
• Collaborate with legal and compliance teams to address regulatory requirements and navigate the complex regulatory landscape.

Risk Management:

• Identify and assess technology-related risks, implementing mitigation strategies to ensure the stability and security of financial systems.
• Develop and maintain disaster recovery and business continuity plans to minimize disruptions in technology services.

Key requirements:

• Proven experience as a technology leader in the FinTech industry.
• In-depth knowledge of financial systems, regulations, and compliance requirements.
• Strong strategic thinking and problem-solving skills.
• Excellent leadership and team management abilities.
• Demonstrated experience in driving innovation and leading technology transformations.
• Strong understanding of cybersecurity, risk management, and recovery management.
• Excellent communication and interpersonal skills.
• Minimally Bachelor's or advanced degree

As a Patient Service Associate, youwill be responsible for performing tasks related to patient care andadministrative duties in SingHealth Polyclinics. Your area of responsibilitiesincludes, but are not limited to the following:

• Greet and register patients
• Schedule patient appointment
• Coordinate specialists’ consultation referrals
• Handle payments and respond to patient enquiries in a courteous and professionalmanner
• Manage patient concerns, ensuring timely resolution and escalation when necessary
• Communicate effectively with patients to provide a high level of customer service

Requirements:

• At least GCE ‘O’ Level qualification
• Customer-orientedwith good communication and interpersonal skills
• Proficiencyin computer skills
• Experiencein healthcare industry will have an advantage
• Able to commit 5.5 days’ work week (half day Saturday)
• Fresh graduates are welcome to apply

Responsibilities

• Responsible for managing customer feedback and maintain relationship with the customers
• Responsible in resolving customers’ complaints and operational issues to achieve customers’ satisfaction
• Responsible for handling customers’ inquiry/ tender for the company products and services
• Responsible for processing quotation and sales order on day to day basis
• Responsible for tracking and reporting on submitted quotation and tender status

Requirements

• Min Diploma in Engineering, Manufacturing or other relevant discipline
• Min 1 years of working experience in Oil & Gas/ Precision/ CNC Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Location: Tiong Bahru

Working Days: 6 Days

Working Hours: Shift rotation

Key Responsibilities:

Check-In/Check-Out:

• Greet guests warmly upon arrival, facilitating smooth check-in procedures.
• Provide relevant information about the hotel's services and facilities.
  Efficiently process check-outs, addressing any guest queries or concerns.
  

Reservation Handling:

• Manage reservations, including booking modifications and cancellations.
• Ensure accurate recording of guest information in the system.
  

Up-Selling:

• Maximize room revenue by strategically up-selling to a higher rate category.
• Sell the highest possible rates for walk-in guests.
  

Customer Service:

• Provide personalized and attentive service to meet guests' needs.
• Handle guest inquiries, requests, and complaints promptly and professionally.
  

Cashier Duties:

• Handle guest payments, issue invoices, and provide accurate change.
• Maintain a secure and organized cash handling process.
  

Room Assignment and Control:

• Assign guest rooms based on preferences and availability.
• Monitor and control room inventory, coordinating with housekeeping for room readiness.
  

Safety and Security:

• Ensure the safety and security of guests by following established protocols.
• Respond to emergencies and report incidents to the appropriate authorities.
  

Communication and Coordination:

• Collaborate with housekeeping, maintenance, and other departments for seamless guest experiences.
• Communicate special requests and VIP arrangements to relevant departments.
  

Information Dissemination:

• Disseminate information about hotel promotions, facilities, and local attractions to guests.
• Provide directions and assistance with transportation arrangements.
  

Record Keeping:

• Maintain accurate and organized guest records.
• Generate reports as required by management.
  

Problem Resolution:

• Resolve guest issues effectively; escalate matters to supervisors or management when necessary.
• Anticipate and address potential challenges to enhance guest satisfaction.
  

Qualifications and Requirements:

• Minimum ITE/O Level; certification in hospitality is a plus, with at least one year of work experience.
• Candidates with over 2 years of customer service experience considered for Executive role; 3 years and above for Duty Manager.
• Proven experience in customer service or front desk roles.
• Excellent communication and interpersonal skills.
• Familiarity with hotel management software and reservation systems.
• Ability to handle cash transactions accurately.
• Strong problem-solving skills and a proactive approach to guest satisfaction.
• Flexibility to work in shifts, including weekends and holidays.
• Impeccable grooming and professional appearance.
• Customer-focused with a genuine passion for hospitality.

For interested applicants, please email your UPDATED CV in Microsoft Word format to [email protected].

We regret that only shortlisted candidates will be notified.

Careerstar International Pte Ltd

EA License No: 03C3254

EA Personnel No: R23115696

EA Personnel Name: Chin Lee Wei

Job Description:

• You will provide accurate and timely processing of bills and charges, deposit, as well as financial counseling
  Attend to patient enquiries over the counter to provide information on clinic services
• Update patient registration information and process medical records in accordance with standard operating procedures and clinic guidelines
• Provide quality customer service to patients
• Perform other ad-hoc departmental tasks/activities as assigned by the management.

Job Requirements:

• Min N/O level and above
• No working experience is required as on-the-job training is provided

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Job Description:

• Attend to patient enquiries over the counter to provide information on clinic services
• Update patient registration information and process medical records in accordance with standard operating procedures and clinic guidelines
• Provide quality customer service to patients
• Assisting in all day-to-day administrative duties.
• Ensure proper maintenance of clinic facility for cleanliness and positive image
• Perform other ad-hoc departmental tasks/activities as assigned by the management.

Job Requirements:

• Min N/O level and above
• Willing to learn
• No working experience is required as on-the-job training is provided

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Responsibilities

• Responsible for providing customer support for Equipment Products with regard to Installation, Training and Field Service via on-site visits, Phone, Internet Media and email

Requirements

• Min Diploma in Engineering
• Min 3 years of working experience in machine service experience
• Overseas Travelling is required

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

· Manage season parking customer accounts and maintain an accurate and current customer database

· Effectively communicate with season parking customers via telephone, face-to-face and written communication

· Handle complaints, provide appropriate solutions and alternatives within the stipulated time limits, and follow up to ensure resolution

· Monitor and follow up on outstanding accounts & ensure payments are received promptly

· Communicate and coordinate with internal departments at all levels

· Analyse statistics and compile accurate reports

Job Requirements

· Diploma in Business Administration/Marketing or equivalent

· Preferably with 2 Year(s) of relevant experience in related field

· Good team player with ability to work under a fast-paced environment

· Self-motivated, resourceful, meticulous and organized

· Possess initiative and a customer-oriented attitude

· Good interpersonal and communication skills

· Well versed in Microsoft Office applications such as but not limited to excel and word

Provide administrative support to music professionals relating to Teachers' Management. Reports to Music Director

DIVISION / DEPARTMENT : MUSIC SCHOOL (MS) / SCHOOL EDUCATION (EDO)

Purpose:

Key Responsibilities: -

1. Planning of teachers recruitment, orientation, deployment, and training.

2. Act as facilitator / communicator between teachers and schools &/or HQ on all teachers matters

& protocols.

3. Monitor and manage teaching hours, work schedules and teachers feedback on admin / related

office matters.

4. Liaison between YMS & PEI/MOE on registration of courses, teachers, and schools (where

applicable).

5. Perform any ad hoc duties or projects as assigned.

Requirements: -

1. Diploma and above, preferably related in Business Administration, Marketing, or a related field

(or equivalent experience).

2. Minimum 3-4 years of relevant working experience in administration roles, preferably in therelevant industry.

3. Excellent communication and interpersonal skills.

4. Ability to multitask, prioritize, and meet deadlines.

5. Knowledge in Microsoft Windows.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidate will be notified.

Registration No: R1221775

EA License No: 20C0426 (Elitez & Associates Pte Ltd)

Requirements:

• Minimum 3 years experience in IT Operations/Service Delivery
• Degree/Diploma in Computer Science/IT or equivalent
• Strong understanding of system and network operations standards and knowledge.
• ITIL Certificate is preferred
• Good communication, writing, and presentation skills

Job Description

• Oversee the delivery of shared IT services to stakeholders, ensuring adherence to SLAs and customer satisfaction targets.
• Manage a service desk responsible for coordinating and tracking progress on Service Requests, System Changes, and Enhancements from various stakeholders.
• Collaborate with maintenance contractors to handle IT service requests, changes, and incidents related to Data Centre Operations, Technical Services, and IT Infrastructure.
• Implement proper service management techniques to address customer requirements, utilizing best practices and processes, including timely reporting to stakeholders.
• Maintain operational certification standards and participate in IT audits and assessments.
• Support Business Continuity and IT Disaster Recovery activities and planning.
• Monitor IT operational risks, system performance, and availability, addressing issues as they arise.
• Supervise lifecycle maintenance activities for hardware and software, including preventive maintenance and product lifespan management.
• Assist in managing operating expenses related to IT resources and services.
• Evaluate and propose procedures, processes, and policies to improve data center operations and service delivery to stakeholders.

Our client is Singapore’s leading sustainability-driven energy company. They are looking for a Customer Relations Officer to join their Sales team to assist their team for the next phase of their business. They are located in the Central - easily accessible.

Working days: Work 4 days per week including both weekends

Working Hours: 10.30am to 9.30pm

Responsibility:

• Achieve individual sales targets and contribute to team targets.
• Handle walk-in and phone inquiries professionally, providing detailed product information.
• Engage in direct marketing activities to generate sales.
• Actively participate in outdoor sales activities and roadshows.
• Handle counter duties, including cashiering.
• Other ad-hoc duties or reassignments as required

Requirements:

• Minimum O level qualification.
• Preferably 1-2years with relevant experience
• Computer literate

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23117211 (Hew Lee Dea)

Job Description

· Generate Sales Order, Purchase Order & Purchase Requisition for Project

· Manage collection for purchased items or ordered services

· Notification to company insurance agent for coverage of any awarded jobs

· Update Procurement and Sales Support Status report for Cryogenic Services

· Manage consumables inventories for Project team

· Filling and documentation according to ISO standard

· Assist Project team in filing of project reports

· Internal Auditor for Cryogenic’s ISO29000

· Other Ad-hoc activities from Managers

Benefits

• Annual Wage Supplement ( AWS )
• Variable Bonus
• Outpatient medical
• Company events

The candidate must be proficient in Mandarin, to liaise with Mandarin speaking clients.

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Working Hours:

Mon to Wed (Pioneer Road - 8am to 5pm)

Thurs to Fri (Macpherson- 8am to 5pm)

Job Description:As a Technical Support Specialist at [Company Name], you'll be the go-to person for helping our customers with any issues they encounter during the installation and use of our electrical products. Whether it's over the phone, email, or in person, you'll be their problem solver, ensuring their experience with our products is smooth and hassle-free. You'll work closely with our installation teams and engineers to provide valuable feedback and help improve our products based on customer needs. We're looking for someone who can explain things simply, understands electrical systems, and is passionate about delivering top-notch customer service.

Key Responsibilities:

1. Assist customers with troubleshooting and resolving issues related to the installation and usage of our electrical products.
2. Diagnose problems and guide customers through solutions, ensuring they can effectively use our products.
3. Collaborate with our installation teams and engineers to address complex issues and provide comprehensive solutions.
4. Document customer interactions and feedback to help improve our products and services.
5. Stay updated on the latest industry trends and product developments to better support customers.
6. Create user-friendly guides and manuals to aid customers in understanding and using our products effectively.
7. Conduct product testing to identify and address any potential issues or improvements.
8. Maintain a positive and helpful attitude when assisting customers and working with colleagues.
9. Provide after-hours support as needed to ensure customer satisfaction.
10. Continuously strive to enhance your knowledge and skills in electrical systems and customer support.

Requirements:

1. A background in electrical installation or a related field, with hands-on experience preferred.
2. Previous experience in a technical support role, ideally within the electricity installation industry.
3. Strong understanding of electrical systems and components, including troubleshooting techniques.
4. Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly.
5. Customer-focused mindset with a dedication to providing exceptional support and service.
6. Proficiency in using computer software and tools for tracking customer interactions and resolving issues.
7. Ability to work independently and collaboratively in a dynamic environment.
8. Problem-solving skills with a proactive approach to finding solutions.
9. Flexibility to adapt to changing priorities and work schedules, including occasional evenings or weekends.
10. Certifications or training related to electrical installation or technical support are a plus.

Shifts: 24/7 shifts and support work required;

Flexibility in working hours to accommodate shift work requirements.

Role : Contract

Min 10 + years Experience

Experience with financial institutions or banking systems is a must .

The ideal candidate will utilize their analytical and programming skills to analyze business requirements, design, develop, and implement solutions based on a well-defined software development life cycle (SDLC). The role will involve working on both COBOL and Golang programs, as well as providing support during 24/7 shifts and support work. Flexibility in working hours is essential to meet the demands of the role.

Responsibilities:

• Analyze business requirements and design/develop COBOL and Golang programs.
• Create and execute testing scripts, and support test managers with delivering bug fixes during testing phases (system integration/user acceptance).
• Investigate and troubleshoot testing/production issues, communicating with business partners to identify gaps between requirements and expectations.
• Participate in Agile practices such as sprint planning, daily stand-up meetings, and contribute to sprint retrospectives to improve processes and executions.
• Document changes required in the system.
• Provide 24/7 shifts and support work as necessary, ensuring systems are operational and resolving any issues promptly.
• Maintain flexibility in working hours to accommodate the demands of shift work.

Qualifications:

• Bachelor’s degree in Computer Science, Mathematics, or related field.
• Extensive experience in programming languages including Golang, COBOL.
• Proficiency with mainframe technologies such as CICS, Eztrieve, JCL, DFSORT, MVS, OS/390, TSO/ISPF, IDCAMS, VSAM.
• Prior experience in providing 24/7 shifts and support work is preferred.
• Flexibility in working hours to accommodate shift work requirements.

NTT DATA, a global leader in digital business and IT services, offers a thriving environment for career growth and excellence. Recognized as a "Top Employer 2023" in multiple countries, NTT DATA's commitment to talent acquisition, values, and ethics creates an outstanding workplace. With a diverse community of over 140,000 innovators worldwide, competitive benefits, and a focus on innovation,

NTT DATA empowers employees to drive transformation in cloud, data, and applications. This is an opportunity to join a culture of collaboration, and impactful contributions, whether you're an experienced professional or a recent graduate, on a journey toward a more connected and sustainable future.

COLLECTION, UTILIZATION, AND DISCLOSURE OF PERSONAL DATA: NTT DATA will assess and evaluate your suitability for employment, appointment, or continued engagement within any position within our organization.

Location: Jurong West St 52
Work week: Monday to Friday

Full-time position

Work time: 1pm - 7pm

Work hours: 6

- Picking up of students from nearby primary school to the centre.
- Housekeeping
- Maintain discipline among student.
- Address children's behaviour using positive reinforcement strategies.

- Supervise and provide guidance on student's homework and spelling (English and Chinese).
- Assist in administrative duties such as attendance taking of students and other general administrative duties assigned.
- Assist in daily operation issues such as liaise with parents on programme registration and trainers on programme schedule
- Implement the centre's programmes and plans.
- Ensure safety is being observed at all times during the conduct of programmes.
- Supervise and guide students on their school homework and spelling
- Monitor and provide feedback on the student's progress to the centre supervisor and parents.
- Communicate in an open and honest way through providing both positive and negative feedback.
- Conduct of tuition/enrichment classes if required
- Other adhoc duties as required

Interested applicant, kindly send in your resume along with current employment status, last drawn salary and availability to 89210564.

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Responsibilities

• Manage day-to-day sales operation
• Sales Order Processing: Quotation, Sales Order, Purchases Order, Delivery Order, Invoicing
• Professionally handle high volume of inquires and assist to provide effective solution for customers’ issues
• Provide excellent support and customer-service
• Proactively sourcing for new sales opportunities through inbound lead follow-up
• Connect with key customer contacts (external) as needed
• Coordinate projects and support lead manager. Ensuring projects are worked according to agreed plan and kept on schedule
• Liaise with internal teams such as Finance, Procurement, Logistics and Marketing
• Assist in preparation & submission of relevant reports and documents

Requirements

• Diploma in Business or related field
• At least 1-2 Year(s) of working experience in related field
• Exposure to computer hardware/ software/ maintenance contract is preferred
• Ready for dynamic and fast-paced environment
• Strong phone presence, interpersonal & customer service oriented
• Excited about the opportunity to develop consultative sales skills and aiding team to meet monthly targets
• Enjoying interacting and communicating with people, and maintain good rapport with our IT Business Partners
• Proficient in MS Office
• Working schedule of 9am-6.30pm (Mondays to Fridays)
• Kaki Bukit, Singapore

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.
GEMS Recruit/EA License: 23C1459
EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Job Responsibilities:

• Ensure timely and accurate responses to customer queries, maintaining a professional and customer-centric approach.
• Investigate and resolve customer complaints or issues, providing solutions in a timely and effective manner.
• Collaborate with team members to address complex customer issues and escalate when necessary.
• Share insights and best practices to enhance the team's performance.
• Support the training and onboarding of new customer service team members.
• Identify opportunities for process improvement in customer service procedures.
• Monitor and evaluate customer service interactions to ensure adherence to company policies and service standards.

Job Requirements

• Minimum O-Levels
• At least 1 year of relevant over the counter customer service experience.
• Must be able to work shift hours
• Good interpersonal skills
• Team player with strong customer and quality focus.

Interested applicants, please write in through CareersFuture with a detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1. Availability
2. Current/Expected Salary
3. Reasons for leaving previous employment

We regret that only shortlisted candidates will be notified.

We're looking for someone who is determined and can adapt swiftly. This is a remote work base with flexible working hours.

You'll be responsible with

- Communicating with potential clients to schedule meetings

- Ensuring existing clients are content with our services.

- Coordinating tasks between sales and administration is also part of the role

It's important to maintain discipline and independence. The salary range is between $3,000 and $6,000.