You will be responsible for leading a team of Student Care Centre staff in the operations and management of daily after school activities for primary school children based on YMCA's student care programmes.

Duties and Responsibilities:

• Manage overall planning, Centre operations and staffing.
• Attend to Student-Parent matters with regards to activities, policies, enrolment, student’s academic and behavioural attitudes and achievements.
• Supervise activities such as field visits and group discussions to stimulate students’ interests and broaden the understanding of their physical and social environment.
• Involved in staff selection, development, delegation of duties and performance.
• Prepare periodic reports on student enrolment, expenses, manpower, training and etc.

Requirements:

• Minimum diploma in a relevant discipline.
• At least 3 years' experience in similar capacity, preferably in a student care/tutoring environment.
• Passionate and able to work with young children between 7-12 years old.
• Excellent interpersonal skills
• PC literate
• Location- North East

The Customer Supervisor will assist the Store-in-charge in the supervision of non-management staff and will undertake supervisory responsibilities delegated by the Store-in-charge.

What awaits you:

· Assist in preparing for store promotion set up and layout during weekly / monthly promotion changeover

· Check that all goods charged to the store are received in good conditions

· Check all invoices carefully to ensure that quantity, retail pricing and product coding are correct

· Maintaining of stock level in relations to sales and stocks loss

· Perform cashiering duties and plus/up selling on selected products

· Assist in ensuring operations runs smoothly at the store, training, and guidance of new and/or non-management personnel.

· Perform any other duties as assigned by Management

We are excited if you have:

• Minimum GCE “O” levels with at least 2 years of supervisory experience in a similar capacity OR fresh diploma holder in any discipline
• Able to work independently or within a team in a dynamic and fast-paced environment
• Sales driven, resourceful and energetic
• Customer service and supervisory skills
• Digitally Inclined

For more information, please visit and follow our LinkedIn Page https://www.linkedin.com/company/watsons-personal-care-stores-pte-ltd/ for exciting updates.

Job Description

1) Provide academic guidance, care and supervision to children in their homework, spelling and centre programmes in convenient locations.

2) Meet educational goals and enrolment targets of the company.

Job Requirements

1) Minimum 3 GCE ‘O’ levels subject passes; English inclusive or Higher NITEC Certificate.

2) Diploma in Community and Social Service / Early Childhood / Education / Healthcare or WSQ Certificate in Student Care is an added advantage.

3) Keen passion to mentor, guide and supervise children in MOE Primary Schools as a long-term commitment goal in your career.

4) Capable of working proactively in a dynamic environment.

5) Familiarity with the local educational system and local culture is an added advantage.

6) Singaporeans only.

7) Get onboard to KB app to receive assignments when you are available to earn extra income/allowance

Job Details

• German MNC Freight forwarding company
• Perm role with comprehensive benefits (AL,Bonuses -AWS and VB, medical benefits, company trip yearly)
• Mon to Fri, Office hours
• Walking distance from Jurong MRT

Job Responsibilities

• Shipment coordination for specific accounts
• Check freight rates, transportation charges, manpower charges and all other charges in order to prepare the customer’s quotation request.
• Prepare air freight, sea freight, and road transportation quotation.
• Follow up shipment movement with overseas agents and update customers closely.
• Maintain and update SOPs, contact matrix, and transport mapping
• Work closely with the customers on common/recurrent service issues and provide improvements/ solutions
• The flexibility of ideas to transfer risk management into alternative solutions to ensure any service disruption could be recovered smoothly
• Support on quotations, tender management
• Contact customers following sales call to ensure ongoing customer satisfaction and resolve any complaints

Job Requirements

• Min Diploma holder, with at least 2 years of experience in the relevant industry
• Good team player with the ability to work independently
• Knowledge in Microsoft applications (Word, Excel and powerpoint)

Interested applicants, please send your resume to [email protected] or press "apply now"

Align Recruitment Pte Ltd (20C0253)

Tee Siew Mei (R1219651)

We are looking for part-timer (Student preferable) who can cover during the period below:

• 6 days training in January
• 28 Feb - 08 Mar

Job Scope:

• Manage customer enquiries through telephone, email and social media support
• Provide before and after sales service and consultation to all potential customers
• Prepare quotations, invoice generation and payment collections
• Supports daily operations from time to time
• Other adhoc duties as assigned by superior

Job Requirement:

• Customer service focus and deliver professionally on brand experience
• Friendly and pleasant disposition, self-motivated and service oriented mindset
• Strong communication and interpersonal skills
• Attention to details, excellent team player and able to multi-task in a dynamic work environment
• Good administrative and organizing skills
• Proficient in Microsoft Office (Excel, Words)
• Sitelink knowledge a plus
• Minimum Diploma with at least 2 years of sales and customer service experience

Part-time Salary: $12.00 - $14.00 per hour

Job Description

KEY RESPONSIBILITIES

•     Provide first-level technical support for our products, including troubleshooting and issue resolution.

•     Monitor and maintain the operational status of the datacenter infrastructure.

•     Respond to alerts and incidents in a timely manner, following established procedures and escalation paths.

•     Perform routine datacenter operations tasks, such as equipment checks, environmental monitoring, and inventory management.

•     Coordinate with internal teams and external vendors to resolve technical issues and ensure service continuity.

•     Document and report incidents, activities, and maintenance tasks according to standard procedures.

•     Contribute to the continuous improvement of support processes and datacenter operations.

WHAT WE ARE LOOKING FOR

•     Prior experience in a technical support role, preferably in a product support or datacenter operations capacity.

•     Strong understanding of IT infrastructure, including servers, networking, and storage systems.

•     Excellent Problem-solving and communication skills.

•     Familiarity with ticketing systems and ITIL best practices is a plus.

•     Relevant certifications in IT support and datacenter operations are advantageous.

Note

• Ability to work effectively in a 24x5 shift environment, including nights, weekends, and public holidays.
• The resource will be on 8-hour shift for 5 days, which may include weekends and public holidays - client will define shifts.

EA Number: 11C4879

The Sales Support Administrator is responsible for providing administrative and documentation support to the Sales Team to win orders.

Duties & Responsibilities:

• Provide administrative and documentation support to the Sales Team
• Work with Sales Team on preparation of Quotes
• Review customer requirements with Sales Team to ensure accurate sourcing of quotes from vendors/suppliers
• Liaise with vendors/suppliers to obtain best prices and lead-time in a timely manner
• Generate weekly and monthly reports for the Sales Team
• Track inbound enquiries and monitoring their progress

Qualifications:

• Candidate should ideally possess a Diploma
• Good communication and interpersonal skills.
• Self-driven individual with a positive learning attitude.
• Basic knowledge in ERP systems is a plus
• Candidates with no experience are also welcome to apply. On the job training will be provided.

DREX-CHEM TECHNOLOGIES PTE LTD

The DREX-CHEM GROUP is a successful leader in the distribution of specialty chemicals, resins, pigments, printing consumables & equipment etc in ASEAN and Hong Kong/China. We have immediate vacancies for :

Customer Service Representative (Admin)

(Ability to Work in TUAS of Singapore Should Only Apply!)

Responsibilities :

· Responsible for processing customers' orders,

. Managing inventory and perform purchasing functions with shipment follow up;

. Communicate and coordinate effectively with internal departments;

Requirements:

• GCE ‘O’ or ‘N’ level or qualifications with credit in English and relevant experience are welcome.
• At least 3 years' experience in Customer Service;
• Some knowledge of import and export handling;
• Some inventory control knowledge;
• With Microsoft Excel intermediate level;
• Stay in Singapore;
• Able to start work within short notice or immediately.

· Training will be provided

· Adaptable, independent with pleasant personality and a team player;

· Able to interact with all levels of people;

· 5-day week with transportation provided from Joon Koon MRT Station.

. Applicants who are able to work in TUAS should only apply.

The Company offers excellent career advancement program with attractive remuneration packages for performers. Interested applicants are invited to apply or email before 8 February 2024 with full resume, current and expected remuneration details and a photograph to:

Drex-Chem Technologies Pte Ltd

1 Tuas, Avenue 16.

Singapore 638924.

Attn : HR Manager

Or email to : [email protected]

What you need to do:-

Capture the best images of our customers, operate a cash register, and capture guest’s interest in buying the

Company’s products.A guest associate should be dependable, flexible and switch from one role to another.A guest associate’s role can range from a roving photographer, green screen photographer, green screen editor,

VOS / cash register personnel, flaggers, and spec board sellers.They can be assigned indoors, outdoors, or in the

water.

Key Responsibilities and Accountabilities

• Initiate guest interaction and offer the Company’s service.
• Know and understand camera settings and exposures to capture the guest experiences.
• Compute and record totals of transactions
• Process payment by cash, check, credit cards, vouchers, or automatic debits, if applicable
• Calculate total payments received during a time period and reconcile this with total sales.
• Compile and maintain non-monetary reports and records.
• Communicate with guests putting them at ease, encouraging them, and directing them.
• Manages the processing of images, discussing technical problems, checking for quality, and dealing with clients’ concerns.
• Compiles finished products for sale, including albums and framed prints.
• Achieve overall sales targets given.
• Achieve individual KPI targets.
• Ensure the site is ready to start daily operations, stocked and cleaned to a high standard.
• Responsible for handling equipment on site
• Performs other related duties as required.
• Flexible to work on weekends and public holidays.
• Always adheres to Company image and grooming standards whilst on duty.
• Performs any other reasonable tasks as may be requested from time to time.

Desirable Skills and Qualifications:

• No experience needed
• Must be able to work on weekends and public holidays
• Comfortable standing for the duration of your shift
• Comfortable entering water (Swimwear will be provided, the top is fully covered and shorts for bottom)
• Great team player
• A self-motivated fast learner
• Flexible and adaptable
• Has a pleasing personality, and a positive outlook.
• Previous experience in a customer-facing role.
• An extrovert who does not mind striking up conversations with complete strangers.

Come Join Us Now !!!

Walk-in-Interview : 4012 Ang Mo Kio Avenue 10, #07-04, Techplace 1, 569628

Interested candidates please Whatsapp to 87220721 / 81004563

With over 40 years of track record, Yeap Transport Pte Ltd (YTPL) is a key market leader in bus fleet management serving the international school community. We are constantly innovating and improving our services to be among the industry benchmarks, pivoting and investing in technology solutioning to better serve the needs of our stakeholders. As we grow our business, we are seeking a Customer Service Associate (CSA) to join our team as we work to grow out clientele base with industry-leading service standards.

Job Description:

• To deliver exceptionally high standard of customer service to prospects and existing clients
• Engage customers actively by identifying their needs and making relevant recommendations
• Manage customers feedback/complaints/enquires in a timely manner, including investigations, service recovery and related data entry for reporting purposes
• Tabulation and analysis of data to determine the performance of customer relations
• Maintain and update parents/students/company’s particular in database and system
• Ensure compliance to prevailing SOPs for workplace safety, child safeguarding and related school and Company’s policy
• Work with school administrators to manage all pastoral management issues
• Coordinate and follow up on daily operational contingencies effectively

Job Requirement

• At least Two (2) years of working experience in a related field is required for this position
• O or A Levels or Diploma Holder in Hospitality, customer service or business administration or related studies
• Preferably experienced candidates that specializes in Customer Service or equivalent
• Possess good customer service skills, has a sense of urgency and a positive attitude in work
• Must be able to work independently and under pressure in a fast paced work environment
• Knowledge in using MS office programs such as outlook, MS Excel and MS Words
• Excellent oral communication in English language, strong interpersonal and active listening skills

This position is based in on site at Client's premise, either at Woodlands or Dover Road.

Job Overview

We are looking for an active and passionate candidate to work with us as a Service Crew/ Team Leader. You will be responsible for assisting the Manager and other team members. You will also be responsible for maintaining cleanliness in the kitchen and dining area.

To be successful in this job, you should have basic knowledge and understanding of food handling procedures and adhering to the food safety and hygiene standards.

If you think you can work in our fast-paced work environment, then send in your application now. We will love to onboard you soon.

Responsibilities

• Take and serve orders.
• Greeting the guests with a smiling face.
• Cleaning spills and messes in the dining area.
• Making sure the inventory is well stocked.
• Taking all the used dishes to the dishwashing area.
• Offering an excellent customer service and customer satisfaction.
• Performing area cleaning duties
• Adhering to all the food sanitation and hygiene guidelines.

Requirements

• Proven work experience as a Floor Staff or a similar role in the Hospitality / F&B industry.
• Basic knowledge of food handling procedures.
• Ability to work independently as well as in a team.
• Ability to multi-task and prioritize tasks.
• Good communication skills.
• A keen eye for details.
• Ability to complete tasks efficiently.
• Excellent interpersonal and organizational skills.
• Ability to work under minimum supervision.
• Ability to solve the problem promptly.

Job Description

• Provide exceptional customer service.
• Deliver onsite IT technical support for end-user service issues, encompassing identification, diagnosis, rectification, and escalation.
• Assist with desktops, notebooks, printers, scanners, and hardware components.
• Perform installations, re-installations, troubleshooting, and reconfiguration of Microsoft Windows and Microsoft applications on Desktop PCs and Notebook PCs, including software like Windows XP/7 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
• Install bank-specific access and in-house applications.
• Manage queries, escalations, problem determination and resolution, and handle MAC (move, add, and change) requests.
• Conduct printer maintenance activities.
• Successfully address complex calls or tasks that other engineers were unable to resolve.
• Demonstrate the ability to learn and work independently.
• Take responsibility for delivering excellent support and ensuring timely service.
• Undertake any additional ad-hoc duties assigned by a supervisor.

Job Requirements

• Comfortable with a 5.5 day work week (Saturdays are 0.5 days)
• Comfortable with working in a healthcare environment or banking environment
• Able to articulate and communicate well
• Team player

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Function Description

This position serves both Business Development and Service & Support. The position requires detailed knowledge of flight simulation equipment, maintenance, and operation, as well as Collins image generators and display systems. Experience within the Asia-Pacific region and especially with China airlines, training centers, and training device manufacturers is also required. This position works as part of the business development team to identify and follow market opportunities, clarify customer requirements, organize proposal submissions, and conduct contract negotiations. Detailed process knowledge of Collins service and support, and business development workflows and systems is desired.

Performs duties related to overall customer service including post-sales support. May support sales team by notifying other divisions of customer concerns and trends. Responsible for maintaining quality and consistency of service by documenting and identifying trends in customer service needs. Performs on-site services for Aftermarket clients, installs new equipment and services, maintains / services and upgrades existing equipment. Provides instruction and education regarding products or equipment usage to customers and internal employees. Designs and manages product training for customers and staff.

Discipline Description
Coordinates with Customer Service representatives to identify customer training and support needs. Resolves issues surrounding installation, usage, upgrade and training on products. Provides on-site support as needed. May resolve technical problems in a call center/help desk environment or through customer escalation. Completes proper documentation of issues.

Organization Level Description
• Implements functional strategy.
• Establishes operational plans for work area.
• Recognized master within discipline, having deep knowledge of theory and organizational practices within a specific discipline.
• Problems faced are typically complex.
• Develops and implements new products, processes, standards or operational plans that will have impact on the achievement of functional results.
• Significantly improves on existing processes and practices.

Typically requires a University Degree or equivalent experience and minimum 10 years of prior relevant experience or, an
Advanced Degree in a related field and minimum 7 years experience.

Familiarization and experience with regulatory authorities is required.

Purpose
Senior Product and Technical Service professional with significant experience. Implements customer support strategy. Works with leadership and Customer Service representatives to develop and execute effective support programs in alignment with projected changes in production processes, equipment upgrades, and/or other product strategy.
Responsibility Statements Subject matter expert for multiple products and services.
Operational lead for complex customer technical matters. Work with Customer Service to review effectiveness of technical support activities and identify customer training and support
needs. Responsible for improvements to product and technical service programs and offerings in alignment with production processes, product changes, and other factors. Direct implementation of product and technical services.

Job Title: Service Crew

Job Type: Full-Time / Part-Time

Job Description:

Are you passionate about delivering exceptional dining experiences and eager to be a part of a dynamic team? Join our team at Bueytahan See-food a Singaporean dining concept, and help us bring the flavors of Singapore to our customers. We are currently seeking enthusiastic and customer-focused individuals to join our service crew.

Key Responsibilities:

• Welcome and greet customers with a warm and friendly demeanor.
• Assist in taking orders and offering menu recommendations to customers.
• Serve food and beverages in a prompt and efficient manner.
• Ensure the accuracy of orders and handle special requests.
• Maintain a clean and organized dining area, including setting up and clearing tables.
• Provide exceptional customer service, addressing any inquiries or concerns with professionalism.
• Collaborate with kitchen staff to ensure orders are prepared correctly and served timely.
• Uphold high standards of hygiene and food safety.
• Contribute to a positive team atmosphere and assist colleagues when necessary.

Qualifications:

• Prior experience in the food and beverage industry is a plus but not mandatory.
• A positive and customer-oriented attitude.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and high-energy environment.
• Knowledge of Singaporean cuisine and culture is a bonus.
• A valid food hygiene certificate (if available).

Working Hours:

• Full-time and part-time positions available.
• Flexible shifts, including evenings and weekends.

Benefits:

• Staff meal discounts.
• Opportunities for career advancement and training.
• Positive and supportive work environment.

If you are passionate about delivering exceptional customer service and showcasing the flavors of Singapore, we encourage you to apply for the Service Crew position at Buey Tahan. Join us in creating memorable dining experiences for our valued customers.

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Salary: $2800

Working Days: Monday - Friday

Working Hours: 830am - 6pm

Location: Caldecott

Contract Period: 1 year

Job Responsibilities:

As a Child Protection Coordinator, you will support the Permanency Team in securing legal, physical and relational permanency in the best interests of children who require long-term out of home care.

You will assist the team with:

• Providing logistical support, statutory intervention and services to address the needs of children and young persons who have been seriously harmed or are at high risk of serious harm.
• Conducting necessary assessments, checks and screening for children and young persons who have been abused or neglected by their parents or caregivers.
• Providing services for children who need statutory guidance or care and protection because of abuse, neglect and abandonment.
• Supporting the maintenance of the Adoption Registry through which children for whom adoption is the primary permanency plan can be matched with prospective adopters.

Having overview over a small pool of inactive cases where mainly administrative support is required.

Job Requirements:

• Degree
• Tertiary qualifications in Social Work, Psychology or related discipline
• Experience in working with vulnerable children and families or with investigative experience in social service settings is an added advantage
• Able to work calmly in highly stressful situations and environment
• Be tenacious and resilient in handling difficult situations/clients
• High level of emotional resilience
• Good engagement, assessment, problem solving and multi-tasking skills
• Good analytical and critical thinking abilities
• Enjoy teamwork

Able to work during weekends/after office hours where needed

If interested, Whatsapp Ke Xin at 9116 8457 ( https://wa.me/91168457 ) directly.

We regret to inform that only shortlisted candidates will be notified. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg EAP No. R22108443, Lim Ke Xin Michelle

Job Scope

Reports to Contact Centre Team Lead
Handle customer service hotline and provide first level of supports from OMNI Channels
Resolve customer queries efficiently and escalate problems/issues promptly.
Follow Standard operating procedures closely.
Work as a team and ensure that the contact centre service level is met

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Responsibilities

• To fetch students from the near-by schools to the Centre
• To coach & guide UPPER primary school students in their school homework for all subjects(including Maths, Science, English & Chinese language)
• To revise their school works in preparation of their exams
• Ensure of their well-beings in the Centre
• Interface with parents on enquiries, and students' progress
• Assist in some administration work as and when needed

Requirements

• Min GCE ‘A’ Level / NITEC / Diploma or its equivalent
• At least 1 to 2 years of relevant working experience
• Must have patience with young children
• Willingness to work in Jurong area
• Able to commence work immediately or within a short notice period

Working Days : Monday to Friday (12 pm to 7 pm)

Interested parties/candidates, please send updated resume in MS Word format, including:-

(1) Expected salary
(2) Reason(S) for leaving
(3) Date of availability

(We regret that only shortlisted candidates will be notified)

Target Recruitment Pte Ltd (MOM License No: 15C7744)

MOM Regn No: R1112418 (RL)

* Perform massage treatment include back , shoulder & body massage for unisex customer .

* Provide treatment according to company operating procedure and service standard .

*Manage appointment and keep on time .

* Responsible for house keeping , maintenance and cleanliness at all times.

* Must have passion on their work and be positive at all time .

* Need to have a good attitude and attentive to what customer need at all time .

* Present a warm , gracious and professional qualities to all customer and staff .

* Able to build a Long term customer relationship .

* Maintain self discipline on personal hygienic and cleanliness at all time .

* Must be presentable and willing to learn and upgrade .

*Related experience as a Therapist / Beautician / masseur is an advantage .

*To Ensure working environment is in good condition and order .

*Must be flexible and cooperative to work as a team and interaction with Co-worker .

Customer Relation Officer | Clinic Assistant | Multiple location

Working Hour: Shift hours – according to the clinic assigned
Salary range: $2,100 – $2,600
Location: Multiple locations, to be discussed during interview

Job Description:

• Handle and manage enquiries from walk-ins, phone calls.
• Manage patient's appointments and treatment schedules.
• Address and manage patient's needs, care and concerns efficiently and effectively in clinic.
• Proactively build rapport and establish good relationships with customers to ensure customer retention and satisfaction.
• Interactive engagements with customers during events, corporate talks, roadshows and clinics.
• Deliver product knowledge to potential patients through effective communication to increase consumer understanding.
• Promote products, services, and packages to maximize sales opportunities where necessary.
• Capture photos and testimonials for social media posting for the clinic.
• Manage and maintain the clinic tidiness and cleanliness.
• Other ad-hoc duties as assigned.

Job Requirement:

• 1 to 2 years of experience in customer service or customer relations.
• Able to commit to retail working hours including weekends & Public Holidays.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Job Description & Requirements

1. We need PM service engineers who have an engineering background and experience.

2. PM service, Bead Blast, General Work

3. Report to supervisor as per the instruction of the supervisor

4. Support other teamwork together.

Job Types: Night Swift, Full time, Permanent

Our Client is a a statutory board under the Government of Singapore. Embark on a fulfilling journey and apply now to take the first step towards an exciting career!

Job Scope:

• Ensuring daily operations run smoothly
• Collection of payment at designated counter
• Handle queries and provide good customer service
• Assist in topping up / collection of payments
• Other adhoc duties as assigned

Requirements:

• GCE O level with minimum 1 year of customer service experience
• Pro-active, resourceful & effective in problem solving
• Willing to commit rotating shift, weekends & public holidays

Other Information:

• Training & Uniform provided
• Salary up to $2200 (Including allowances

Thank you for your interest but only shortlisted applicants will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA License No: 90C3494

EA Personnel No: R1103939

EA Personnel Name: Agnes Ng

• Ensuring a consistent and universal financial experience for the patients throughout the hospital.
• Provide financial counselling involving patient consent and authorization, estimated bills, healthcare financing and assistance schemes, payment options and payment collection to the patients / next-of-kin.
• Lead a team - Supervisor and Patient Service Associates in conducting Financial Counselling (FC) work and operations within the hospital
• Deliver training to staff on FC and develop the Standard Operating Procedures (SOPs) for the department.
• Assist and support the Manager in planning, implementing and sustaining whole-of-Department processes and initiatives, in support of MOH’s healthcare financing policies and the organization priorities.

Job requirements:

• Bachelor’s Degree in Operations/Service Management or related disciplines
• Possess 2-3 years of working experience in healthcare services will be an added advantage

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Financial Counselling Executive

Andrea Eunice Tan Min Er
(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.