The NIQ/GFK Account Development team is focused on growing business revenue, finding new business opportunities and market penetration. Sales growth engine which is instrumental for the company’s success.  

As a Director, Account Development (Retail), you will take responsibility of the retail team. With your collaborators, you will drive the overall retail collaboration from sales, renewals, and cooperation agreements with retailers in your scope.  

You will secure our collaboration, improve our partnerships, recruit new partners, and drive a sustainable sales pipeline, developing new revenue opportunities, and maintaining relationships for existing accounts.  

You will lead a team of associates to support and coach for reaching targets and enhancing their employee experience. 

Responsibilities 

• Secure the retailers cooperation continuity improving the conditions of existing co-operations agreements with current retailer partners 
• Ensure all data partnerships are correctly managed within the Partnership Program framework 
• Ensure the Best-in-Class servicing through your own team and in collaboration with the customer services using our different platforms in priority 
• Sourcing for strategic new retailers, enhancing features & inputs from existing ones (incl promo data) 
• Drive sales, cooperation renewals and overall growth of existing  retailers securing sustainable and long term pipeline, revenue opportunities ensuring an accurate forecasting; maintain C-suite customer relationships 
• Increase penetration of the NIQ/GFK solution portfolio and seek strategic alliances leveraging partnerships with third parties (e.g. for Pricing, Assortment, Loyalty, OSA, Business Intelligence, Newron and Collaborative programs) to create strong dependency of retailers on our capabilities and information 
• Develop a strategic understanding of our retailer’s industry/business/markets/clusters 
• Partner with Customer Success and other relevant  functions (Operations, Product Leadership, others) to define strategic Account Plans and JBPs and remove roadblocks 
• Drive strategic action plan to tackle Voice of the Customer feedback 
• Lead and inspire sales and servicing team, enhancing their skills and improving their experience 
• Ensure proactive alignment of NIQ and GFK values proposition to customer’s needs and trends 
• Communicate clearly , thus ensuring team activities are always focused and relevant 
• Implement Global and Regional strategy and organization, be able to drive change 

About You  

You are a high-performing deal maker with a growth mindset of revenue targets. You know how to build and promote strong long-lasting client relationships. A proven leader, you motivate your teams to work with passion on sales opportunities and client retention. You’re energized by accelerating sales, uncovering opportunities, and exceeding targets while bringing the best out of your team. A deep understanding of the retail landscape, our products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow. You strengthen our relationship with customers and unlock opportunities for growth and better partnerships. Understanding our customers and their contexts, effective negotiation and growth mindset drive your work.  Throughout your tenure, you will demonstrate the following competencies:  

• Relationship Building: Develop  effective long-term professional interactions with customers based on trust working toward the best interest of those involved  providing positive results.  
• Active listening: Enhance mutual understanding in communicating with customers by expressing genuine interest in, and providing full attention to, the content and meaning of customers’ messages  
• Information seeking: Curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking in-depth questions; or conducting less-focused environmental scanning for opportunities or miscellaneous information that may be used in the future  
• Influence and persuasion: Persuading, convincing, influencing, or impressing others in order to get them to support a specific agenda, make a specific type of impression, or take a specific course of action.  
• Inspirational Ambassador: Translate our company vision to others. Inspire and communicate with transparency. Be and ambassador for the retail strategy.  
• Negotiation: Identify key bargaining points for all parties and work effectively toward win-win solutions  
• Composure and resiliency: Effectively deal with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. Have the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain self-control in the face of hostility or provocation.  
• Organizational Savvy: Gather and accurately assess information related to the organization’s formal and informal communication channels and power relationships  
• Business Acumen: Makes sound business decisions based on a strong understanding of the company’s business model, strategic goals, and relevant policies, as well as best practices and current technologies in their own discipline or functional area.  

The Director - Delivery is responsible for driving service revenues, with a strong emphasis on lifetime and recurring revenue as defined in our Global Customer Services portfolio. Directing a team of Project & Program Managers, and Customer & Partner Success Managers.

This will be achieved by developing a loyal and satisfied customer base, building sustainable and growing revenues, championing our ‘Partner First’ strategy, accelerating our strategic intent and ensuring we provide excellent employee experiences by:

• Management and delivery of a comprehensive P&L against the annual budget and monthly forecasts.
• Delivering the transition to a primarily recurring revenue service model within the respective Region while protecting the integrity of IFS and the Global Customer Services (GCS) organization.
• Advocating global consistency: standard tools, methodologies, processes, and service offerings.
• Working in partnership with matrix functions globally.
• Champion the IFS and Global Customer Services strategy, encouraging the teams’ development and contribution to the same.
• Driving quality and integrity in the performance of the Market Unit GCS team, maximizing recurring, predictable and profitable business for IFS.
• Strengthening our position to scale through trusted relationships with local, regional and global partners.
• Establish strategic relationships across the matrix organization to make certain we deliver incremental value for our customers.

Duties and Accountabilities

The primary objective of the Director - Delivery is to ensure that performance metrics are met while protecting the integrity of our Global Customer Services organization. This means establishing a professional practice that drives quality through predictable outcomes and results for Customers and IFS.

• In collaboration with the Market Unit Sales team and the GCS Services Sales Support team, develop the go-to-market and demand generation strategy and approach for Professional Services, Premium Engagements and Maintenance; jointly pursue and close sales opportunities with a focus on the services components.
• Make certain that we craft services contracts that we can fulfill by offering standard services and solutions, through which we can deliver the agreed outcome.

• Drive standardization and industrialization of the Services delivery model through the enforcement of global service agreements, templates, tools, and other as 
• Ensure we are achieving high services coverage (attach rate of Maintenance, Premium Engagements, Professional Services) in our pursuit to make every customer an advocate.
• Provide effective leadership to the Market Unit Customer Services team, driving performance, engagement and personal ownership of development and career satisfaction.
• Operate with a high level of transparency and accuracy.
• Serve as the point of escalation regarding any and all Customer service interactions within the Market Unit, taking ownership of the Customer experience and potential impact for the business.

Qualifications

To be successful you will:

• Be a result-orientated individual with a history of high-performance management and building sustainable profitability.  
• Have previously developed (hiring, coaching and performance managing) and built successful teams.
• Be confident in making strategic decisions and prioritizing evolving business needs.
• Be comfortable with C-Level communication (both internal and external)
• Drive discipline, quality and consistency of performance and process throughout the organization.
• Operate in a fast-paced, evolving, geographically dispersed, matrix environment and in culturally diverse teams.
• Be proactive by nature.
• Remain up to date with all aspects of the GCS services portfolio and broader IFS   strategy.
• Be able to successfully position and build the culture and expectation around the team doing the same.

About This Role

NIQ’s Sales Account Development team is focused on growing business revenue, finding new business opportunities and market penetration. Sales is NIQ’s growth engine which is instrumental for the company’s success.

As a Sales Account Development E-Commerce Retail Lead, you will take responsibility of the overall  eCommerce Retailer business. You will secure our collaboration, improve our partnerships, recruit new partners, and drive a sustainable sales pipeline, developing new revenue opportunities, and maintaining relationships for existing accounts.

Key Responsibilities

• Lead commercial strategy, partnership, and sales of eCommerce retailers solutions
• Sourcing and recruit for strategic new eCommerce retailers, enhancing features & inputs from existing ones
• Secure the eCommerce retailers cooperation continuity improving the conditions of existing cooperation agreements with current eCommerce retailer partners
• Ensure all data partnerships are correctly managed within the Partnership Program framework
• Ensure the Best-in-Class servicing through account account development retail team and  in collaboration with the customer services using our different platforms in priority
• Drive sales, cooperation renewals and overall growth of existing  eCommerce retailers securing sustainable and long term pipeline, revenue opportunities ensuring an accurate forecasting; maintain C-suite customer relationships
• Increase penetration of the NIQ/GFK solution portfolio and seek strategic alliances leveraging partnerships with third parties (e.g. for Loyalty, Pricing,  OSA, Business Intelligence, Newron and Collaborative programs) to create strong dependency of eCommerce retailers on our capabilities and information
• Develop a strategic understanding of our eCommerce retailer’s industry / business / markets / clusters
• Partner with Customer Success and other relevant  functions (Operations, Product Leadership, Technology, and Marketing) to define strategic Account Plans and JBPs and remove roadblocks
• Drive strategic action plan to tackle Voice of the Customer feedback
• Ensure proactive alignment of NIQ and GFK values proposition to customer’s needs and trends

About You

You are a high-performing deal maker with a growth mindset. You know how to build and promote strong long-lasting client relationships. A proven leader, you motivate others to work with passion on sales opportunities and client retention. You’re energized by accelerating sales, uncovering opportunities, and exceeding targets while bringing the best out of others. A deep understanding of the eComm retailer landscape, our products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow. You strengthen our relationship with customers and unlock opportunities for growth and better partnerships.  

Understanding our customers and their contexts, effective negotiation and growth mindset drive your work. 

Throughout your tenure, you will demonstrate the following competencies: 

• Relationship Building: Develop  effective long-term professional interactions with customers based on trust working toward the best interest of those involved  providing positive results. 
• Active listening: Enhance mutual understanding in communicating with customers by expressing genuine interest in, and providing full attention to, the content and meaning of customers’ messages 
• Information seeking: Curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking in-depth questions; or conducting less-focused environmental scanning for opportunities or miscellaneous information that may be used in the future 
• Influence and persuasion: Persuading, convincing, influencing, or impressing others in order to get them to support a specific agenda, make a specific type of impression, or take a specific course of action. 
• Inspirational Ambassador: Translate our company vision to others. Inspire and communicate with transparency. Be and ambassador for the retail strategy. 
• Negotiation: Identify key bargaining points for all parties and work effectively toward win-win solutions 
• Composure and resiliency: Effectively deal with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. Have the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain self-control in the face of hostility or provocation. 
• Organizational Savvy: Gather and accurately assess information related to the organization’s formal and informal communication channels and power relationships 
• Business Acumen: Makes sound business decisions based on a strong understanding of the company’s business model, strategic goals, and relevant policies, as well as best practices and current technologies in their own discipline or functional area. 

As a Digital Consultant, your band of adventurers rely on you to identify and analyze our clients’ requirements and then build them in the form of magnificent IT solutions. It is in no way an easy task, but it is key to accomplishing missions. 

Responsibilities:

• Analyze and identify complex system's needs
• Communicate the client's requirements to the project team
• Provide IT-based solution, UX consultation, and modelling
• Deliver solution documentation and IT solution proposals.
• Support IT-based project and product management
• Enhance and document internal and external business process
• Research, document, and adapt new stack technology

• Minimum Bachelor Degree from a reputable university
• Minimum 2 years’ experience as a Business Analyst/System Analyst/UX Designer/UX Consultant
• Strong analytical thinking to explore our journey and marvelous skills to work in a team, also have a keen attention to each of details
• Has experience in writing software requirement specification/technical design documents. 
• Has experience in IT testing (Writing test cases, executing testing, supporting UAT) 
• Good written and verbal communication skills
• Having a data analytic background will be preferable
• Strong analytical thinking to explore our journey and marvelous skills to work in a team, also have a keen attention to each of details
• Singaporean / Singapore PR that may apply

Lead marketing consultants to Domino’s international Master Franchisees to influence strong marketing strategies in all markets to grow and protect the brand while providing brand guardrails and principles. Team responsibility is at market/master franchisee level not at store level and therefore must have experience setting strategies, building plans, and ensuring execution while working and influencing at a C-suite level. This individual will report to the VP of International Marketing.

Educating

Leads, educates, and foster long term development of marketing consultants to:

• Educate and consult markets on creating comprehensive marketing strategies based on the “Domino’s way” of doing marketing with a long-term growth in mind.
• Educate markets on the use of the Domino’s Brand Book, focusing strongly on the Global Brand Positioning with the intention to drive brand consistency across the world.
• Educate the master franchisees to make disciplined marketing decisions based on data, facts, and consumer research. Involve A+I (Analytics and Insights) as needed.
• Provide access to tools, frameworks and resources and educate markets on tools such as but not limited to pricing, brand positioning, product development and menu optimization, occasion-based channel strategies, communication and media selection and allocation (digital and non-digital).
• Team members will support markets in the creation of a comprehensive marketing strategy tied to DPI brand principles.

Consulting

Leads the consultation of key DPI accounts with the support of the regional marketing team while:

• Consult markets on key topics such as pricing, brand positioning, menu management, product development, menu optimization, communication and media selection and allocation (digital and non-digital). Involve the international digital team as needed.
• Ensure marketing strategy is connected to business strategy and that investments are prioritized accordingly
• Drive increased effectiveness and consistencies of franchisee marketing programs across the region by consulting on the design and optimization of their campaign, advertising, and media strategy.
• Consult with markets in tracking KPIs for critical metrics based on global benchmarks and suggests ways to reach said KPIs  
• Consult with Master Franchisees on a robust e-commerce plan, including but not limited to optimization of owned e-commerce platforms (OLO, mobile, app), performance media (display, affiliate, paid social, SEM, and others), and image-driving media (owned, display, social, etc.) working closely with the digital team.
• Demonstrate marketing leadership skills with franchisee marketing teams and wider business.
• Lead discussions with the master franchisees to set up the long-term vision of the business to ensure profitable growth.

Building

Provide guidance and feedback as well as work alongside the regional marketing team and the marketing services team to build tools, case studies, principles, and guidelines to better consult markets.

• Solicit and manage collection, analysis and communication of case studies related to calendar management, advertising, and NAF (national advertising fund) spend.
• Regularly assess market performance to ensure key consulting topics are prioritized.
• Ensure that the Domino’s brand is positioned in a clear, consistent, and concise manner in international markets, while allowing for initiative and entrepreneurial freedom tie to the local consumer needs and wants.
• Contribute to strategic global projects by providing thought leadership and consulting

Facilitating

• Facilitate the creation of tools and content for the marketing consultants to strongly execute their objectives on a daily basis.

• Facilitate the discussion of priorities and objectives with Business Directors and RVPs aligning on key priorities and work collaboratively with other COEs.

• Facilitate conversations and discussions not only with the master franchisees’ marketing teams but also the C-suite team.

• Monitor execution of said plan and share best practice from the Domino’s ecosystem, the category and other categories
• Team member will not execute on behalf of the markets and will not manage vendors on their behalf.

Collaboration

• Embrace the DPI engagement model by preparing and leading discussions during internal planning sessions and market-facing business reviews.
• Partner closely with A&I and Digital counterparts to ensure wholistic consulting solutions.
• Share market knowledge and learning with cross-functional counterparts as lead marketing experts and master franchisee thought leaders.
• Ensure that marketing solutions do not create undue stress on other business lines.
• Be the “voice of the consumer” in discussions with other departments as well as master franchisees.

Develops Talent & Teams

• Recruit a strong team capable of meeting business objectives.
• Develop professional and beneficial relationships with peers in other areas of the organization.
• Ensure development of International Marketing team and applicable Team Members to grow talent, upscale capabilities, and improve results in markets
• Creates action plan and provide constructive feedback to develop Team Members through Individual development plans.
• Conduct semi-annual APA with direct reports and ensure down-line APA’s are being conducted to standard.
• Provide appropriate levels of Team Member recognition, engagement, and motivation.
• Responsible for selection and employment decisions related to direct reports.

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Conduct market research to identify consumer preferences, market trends, and competitive landscapes
• Analyse data from various platforms to provide informed proposal to meet commercial and business goals
• Review competitors for each F&B product to create in-depth marketing strategies to promote food and beverage products, including menu items, drinks, and culinary offerings.
• Develop marketing calendar for each F&B stream, ensuring timely and accurate execution of each initiative through coordinating with relevant teams
• Work to enhance the brand image of each F&B establishment by ensuring a consistent and appealing online and offline presence.
• Manage and allocate the marketing budget effectively to achieve desired results and a strong return on investment
• Source and collaborate with relevant partners and supplier to create unique guest experiences and events
• Plan F&B marketing campaigns with marketing team and agencies to cover digital marketing, social media, email marketing, and traditional advertising, to increase brand awareness and sales
• Host and entertain media, food bloggers, and influencers to drive positive coverage and beneficial commercial outcomes
• Monitor and analyze the performance of marketing campaigns and prepare regular reports to evaluate the effectiveness of different strategies
• Initiate partnerships drive business synergy and reduce costs
• Host prolific partners and industry players for continual engagement while seeking opportunities for mutually-beneficial collaborations

What you’ll do:

• Provide project planning schedule, monitor, review and update project progress throughout the project execution, to ensure timely completion.
• Manage the Review of Detail Design by EPC Contractors.
• Visit construction sites and attend client/contractor progress meetings in order to have working knowledge of current project status and issues
• Monitor the entire spectrum of works right from Engineering to Procurement to Construction until Commissioning completion.
• To resolve issues and provide technical solutions when the need arises.
• Manage project changes, budgets, qualities and timelines

Team Summary

Visa’s Digital Partnerships and Fintech team is a client facing organization that sets Visa’s public digital narrative, develops commercial partnerships with industry leading brands, and manages the ongoing engagement with large and small Fintech players across the region. 

The team is responsible for managing the commercial relationships with some of Visa’s most complex and highest growth partners, as well as developing the fintech sales narrative, tools, packaged programs and deal support required to ensure Visa are the partner of choice for all Fintechs across Asia Pacific.

What a Senior Manager, Fintech Business Development, Digital Partnerships does at Visa:

• Execute our Regional Prospecting Strategy: In collaboration with the functional head, execute on delivering a defined strategy to find new opportunities for Visa’s growth in the AP region, including but not limited to content creation, research & analytics, addressable market mapping, and industry engagement.
• Deliver on Targets: Be accountable to find, nurture and execute commercial opportunities with Fintech’s, usually in the form of multi-year deals.
• Deal Negotiation: Drive Visa’s value proposition through leading commercial negotiations on deal structures for regional Fintechs across Asia Pacific.
• Product innovation: Lead opportunities to collaborate on new solution builds through client discovery sessions.
• Special Projects & Reports: Complete ad-hoc projects and create reports as needed to answer specific business questions. Support the creation of sales templates and other materials that may be useful for Business Development leads for effective selling.

Why this is important to Visa

Our fintech partners are at the forefront of driving new use cases within payments, and are some of the most innovating, and highest growth brands. The Senior Manager, Fintech Business Development is responsible for developing close relationships with these partners across the AP region and securing long term growth for both Visa and our Fintech partners.

The incumbent will be primarily measured on 3 fronts:

1. Driving Visa’s growth through securing multi region and multi product partnerships with Fintechs.
2. Ensuring all markets across the Asia Pacific region are supported on content and materials to drive in market sales strategies.
3. Engage the thriving Fintech community in Asia Pacific

Projects you will be a part of:

• Partner with the Digital Partnerships lead in markets to work on regional / global partnership opportunities especially in the sectors that connect consumers to information via devices, search, advertising, or social networks.

• SALES ADMINISTRATION RESPONSIBILITIES
  • Establish programs and direct efforts to achieve groups and catering goals based on market segmentation and budget
  • Monitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve the planned goals
  • Develop annual sales department budget and execute sales programs and activities
  • Prepare departmental budget and forecasts, operating within set parameters and ensure effective cost control
  • To establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectation and encouraging repeat business
  • Expedite function bookings, proposal and event contracts
  • Conduct site inspections when required
  • Control function space maximization
• SALES PERSONNEL DEVELOPMENT RESPONSIBILITIES
  • Recruit, select train and motivate Sales department personnel to achieve sales goals
  • Assure understanding of Job Descriptions, Goals, SOP of Sales Department personnel and conduct formal semi-annual evaluation and ongoing coaching and counseling
  • Maintain established personnel policies and procedures of the hotels
• MARKET PLANNING RESPONSIBIITIES
  • Participate in development and execution of hotel marketing plan to identify sources of group business to the hotel and establish solicitation programs to maximize sales
  • Participate in development of marketing plan, sales action plan, profit plan, A&P budget and marketing audits
  • Monitor forecast of all group and FIT segments and identify valley periods of sales emphasis and achieve forecast
• COMMUNICATION RESPONSIBILITIES
  • Maintain close and open communication with other department heads
  • Maintain timely communication with Corporate Sales Offices, STB that can generate leads and provide information
  • Coordinate communication between Sales and Other Departments to assure awareness of bookings and sales programs
  • Maintain  timely and responsive communication with accounts and prospects
•  INVENTORY MANAGEMENT RESPONSIBILITIES
  • Monitor function space utilization and holding period of tentative groups to maximize catering revenue
  • Monitor group bookings in relation to room availability, room type and customer spending potential to maximize rooms and other revenue
  • Ensure that all contracts are covered by attrition and cancellation clauses to ensure hotel is protected
• OTHER RESPONSIBILITIES
  • Ensure that all safety , health, security and loss control policies and procedures and government legislation are adhered to
  • Comply with hotel and department policies and procedures at all times
  • To carry out other duties as and when assigned by the Management of the Hotel

Le Pub is looking for a Strategy Director to join the team immediately. If you’ve got 8-10 years of experience in communications strategy, brand building and design brand experience/ customer journey– we’d love to hear from you.

Discipline overview

The Strategy Director is responsible for creating powerful visions and roadmaps for brands - bridging brand strategy, campaign planning, experience design and innovation. With a rich background in brand and communications planning + passion for innovation + obsession with popular culture, the director is a project leader and trusted advisor across the agency and client world.

Job Description

Your role as Strategy Director is defined by 3 key areas of responsibility:

1. Leading the strategic recommendation to build & grow brands to support client business growth:
   • Provide strategic thinking and consumer insights suitable for developing Global Brand Communications/Platforms and Campaigns.
   • inspire, drive, and deliver strategic thinking and frameworks suitable for Tiger’s & Heineken’s overarching platforms and campaigns
   • Have deep understanding of client business to provide consultant POV on what is the right things to do
2. Have gravitas and ability to Hold strategic conversations with senior clients, and define key priorities for the account to support the growth agenda.
   • Champion strategic direction and elevate creative output on the account.

d.     Via annual planning conversations to help define priorities for investment and what is required to deliver this

e.     Via strategic approach for global and regional campaigns that build a global brand yet are locally relevant. You will work closely with the local planning team and data points from local markets to ensure we have local insights reflected in our global campaign where applicable

f.      Lead the integration of capabilities and external partners to deliver a seamless campaign ecosystem

g.     Via giving creative direction that delivers the most effective expression of the aligned strategy on the brand & campaign. Working closely with the creative and account team to inspire and shape the work to our global standard

h.     Inspire and elevate creative work for the brands

2.     Be the brand governance for local markets:

a.     Involve in local campaigns and support strategic rigour as well as inspire and elevate creative outputs.

b.     Provide guidance for local implementation of the global campaign and beyond to ensure brand consistency yet apply what works well locally to achieve success

c.     Review and support the strategic direction and creative output for local campaigns (done by local markets)

Expectations as a member of our LePub global planning community

●      You believe passionately in the power of Creativity-Data-Culture. You are curious about what’s happening worldwide and within your client business & consumers. You have a keen perspective on Brands vs Culture, inspiring the team & clients with your thought leadership and best practice in building meaningful brands in culture.

●      Your ideas and voice will be heard, respected and protected with passion. Ideas are not disposable commodities; they are our most precious assets

●      You will be tested and challenged, but you will equally be supported, encouraged and celebrated. Because the true value of a community is that we bring out the best in each other

PRISM+ is the largest Singaporean direct-to-consmer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey.

We are seeking a skilled Smart Lock Installer/Technician to join our team. As a Smart Lock Installer/Technician, you will be responsible for installing, troubleshooting, and maintaining our smart lock products to ensure optimal performance and customer satisfaction. You will work closely with the Customer Service Team, Product Team, and Operations Team to provide top-notch service to our clients.

Responsibilities:

• Travel to customers’ homes to install and troubleshoot smart lock products.
• Provide product training to customers and test lock functionality after installation.
• Follow a daily schedule to complete installation tasks efficiently and on time.
• Maintain a positive and professional attitude while interacting with customers.
• Ensure that locks are installed or repaired to meet company standards and specifications.
• Document and report installation, repair, and maintenance activities accurately.
• Maintain and replenish equipment and spares for daily operation needs
• Upkeep of Company vehicle
• Any other ad-hoc tasks assigned by the Company

• Ability to diagnose and troubleshoot mechanical and electrical issues
• Read and interpret technical manuals and diagrams
• Flexibility with full-time schedule, including shift assignments on weekends and evenings.
• Possession of a valid Class 3 driver’s license and access to an automobile.
• At least 2 years of experience in electrical work, carpentry, or lock installations preferred.
• Willingness to fulfill urgent and ad-hoc appointments to ensure customer satisfaction.

• Annual outpatient benefit, including dental and optical coverage.
• Birthday leave.
• Health insurance.
• Performance bonus.
• Opportunities for professional development and growth.

THE GLOBAL CLIENT GROWTH PRACTICE:

This role will sit within their respective regional leadership office (Americas, EMEA, APAC), but will collaborate very closely with the Global Client Growth Practice – a team that sits at the core of the largest most exciting, highest growth potential clients in the Publicis Groupe. Its specific purpose is to generate profitable growth for the Groupe, partnering with some of the world’s leading brands and companies to help them transform to accelerate their growth. We deliver this through driving and delivering the Power of One, uniquely bringing together our capabilities in the service of their business, brands and people.

With Global Clients hubbed and run from all corners of our business we connect all parts of our organisation in service to their growth. In this way we are a truly connected and globally minded team. We are also nimble, efficient, and consultative by our very definition.

2024 will be a momentum building year for the team, as we launch of our new client health program in partnership with key stakeholders in each region (Americas, EMEA, APAC). This program will be deployed across our top global clients network-wide!

OPPORTUNITY

The Program Director, Client Health, will play a critical role in the successful implementation and ongoing management of our new client health program in their assigned region (Americas, EMEA, APAC). This program will offer a renewed focus on the health of our client relationships and provide insights and analytics that are actionable, centered around our own client benchmarks and performance for greater impact.

The role sits within our regional leadership team office, but will collaborate closely with the GCGP Program Director, Client Health (who will lead the overall program globally), as well as the new solution provider to ensure all regional stakeholders are trained and provide the proper inputs in advance of each client health survey deployment (ex: client contacts). This role requires strong leadership, project management skills, and the ability to foster effective communication and collaboration across various Publicis Groupe agencies in your assigned region.

KEY RESPONSIBILITIES

• Implementation Support: Collaborate with the Program Director and other stakeholders to support the implementation of the new client health program with our solution provider, ensuring smooth execution and adherence to established timelines.
• Regional Governance: Assume responsibility for the ongoing governance of the client health program post-launch, ensuring compliance with established protocols and standards within your assigned region.
• Change Management: Assist in change management efforts during the program's launch and provide ongoing support to facilitate smooth transitions and adoption by internal teams.
• Standardization of Client Contacts: Ensure consistency and standardization of client contacts (type, level, etc.) across the region, ensuring adherence to the established client inclusion decision tree by all client teams.
• Risk Escalation: Act as the point of contact for risk escalation to the Program Director, promptly addressing any issues or concerns that may arise during program implementation or management.
• Communication and Stakeholder Engagement: Cascade communications to regional stakeholders, including leadership and client health users, regarding program updates, key meetings, and training sessions. Facilitate key regional meetings, such as onboarding sessions and demos.
• Training and Support: Act as the primary regional support on the platform, addressing questions and concerns from internal teams regarding the program and platform functionality. Escalating to the Program Director and Solution Provider as needed.
• CRM Database Management: Take ownership of CRM database collection, validation, and accuracy of client contacts within the assigned region. Support future migration of client contacts to Salesforce as needed.
• Partnership Development: Foster a close partnership with the GCGP Client Intelligence Team responsible for mining and delivering insights for Key Group Clients
• Custom Support: Serve as the primary connection for the region to the Solution Provider for any custom support required, ensuring timely resolution of issues and effective communication between internal stakeholders and the solution provider.

CRITICAL SKILLS

• Proven experience in program management.
• Strong understanding of change management principles and experience in driving organizational change initiatives. 
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
• Proficiency with CRM databases and experience with Salesforce preferred.
• Strong analytical skills and the ability to translate data into actionable insights.
• Ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities.

About the Role

• Developing sales strategies for customers across the Consumer/Analytics product set.
• Engaging with key specialist stakeholders, exploring new relationships and unlocking new budget holders for Consumer/Analytics products.
• Identifying opportunities to cross-sell Consumer/Analytics solutions to existing measurement customers.
• Collaborating with Account Development Leads during the account planning process to develop renewal strategies for Consumer / Analytics solutions.

Role Description

• Drives or supports overall sales strategy for specialist product set. Drives technical solution wins for specialist products.

Account strategy & Management

• Contribute to the annual CEM Client Alignment process, develop specialist product elements of the joint client business plan, and participate in account planning and sales strategy for specialist products in collaboration with Global/Regional/Local ADs and CS.
• Support Global/Regional/Local ADs in building local customer relationships and unlocking Consumer/Analytics product set stakeholders.
• Relay ongoing VoC from Consumer/Analytics sales pitches, and feedback from relationships with specialist stakeholders.
• Own prospecting and identification of selling opportunities for Consumer/Analytics product set; Support Global/Regional/Local ADs in pre-planning for contract renewal.

Driving and closing the sale

• Build Consumer/Analytics proposals as part of cross-sell effort or broader contract renewal, align stakeholders and gain support, and create and deliver technical client presentations in collaboration with Product Specialists.
• Develop and execute pricing strategy and lead negotiation process for Consumer/Analytics product set.
• Support Global/Regional/Local AD in finalization of contract execution at renewal; lead contract execution for Consumer/Analytics product set outside of annual/master contract renewals.
• Onboard Customer Success team following Consumer/Analytics sales.

Your Growth

This role is in a dynamic market in a fast-paced environment and at the core of what NielsenIQ does. Though you should possess the following skill set you will also learn to further hone your influencing skills as well as learn to work and navigate  a matrix structure. Through this role you will be exposed to all levels of leadership. Within NielsenIQ we have a number of development programmes at all levels of seniority, for both soft and hard skills, mentoring programmes and on-the-job training. 

As Merchandising Lead Digital (Menswear & Lifestyle) - SEA, you will drive execution of the commercial agenda and merchandising strategy together with Merchandise Managers to exceed financial targets. You have a deep interest in the customer and consumer and use customer centric approach in everything you do. You use your retail knowledge and understand synergies between channels, and interest in product, strong analytical ability, and commercial skills, enabling you to constantly improve customer shopping experience in market. It is of great importance create strong buy from operational teams in which will help to implement and execute regional strategy.

You are customer and sales-driven professional with a strong commercial awareness and salesmanship. You have a strategic mindset with an analytical back-bone. You thrive working in a fast pace, in and agile environment, executing the regional commercial agenda for your markets. You love working with the product and to execute your concept plan in line with the regional directions. You are a strong team-player and foster collaboration across channels, roles and functions and inspires stakeholders to buy in to the product plans to enhance engagement and execution level.

Key responsibilities

• Implement and execute regional merchandising strategy and commercial priorities by being up to date with regional assortment and demand & inventory strategy.
• Optimize local selling peaks driven by optimizing product exposure strategy to calendar, customer shopping behavior and commercial plan; be responsible to share information towards the digital team regarding availability, activation plan and deal structure to support excellent execution on site.
• Drive in and post season inventory management by picking full price, discount and sale activities in line with regional merch direction, as well as executing stock management, sale, EOP and commercial reduction.
• Follow up on stock and resolve issues together with regional merchandising manager and e-commerce lead; execute regional strategy for commercial impact on key product categories based on in season performance.
• Know your market retail situation and customer profile, providing commercial team with constant and structured sales follow up for the channel, as well as commercial initiatives in store (visit the site in all touchpoints several times a week) to confirm or adjust actions needed.

About This Role

NIQ’s Sales Account Development team is focused on growing business revenue, finding new business opportunities and market penetration. Sales is NIQ’s growth engine which is instrumental for the company’s success.

As a Sales Account Development E-Commerce Retail Lead, you will take responsibility of the overall  eCommerce Retailer business. You will secure our collaboration, improve our partnerships, recruit new partners, and drive a sustainable sales pipeline, developing new revenue opportunities, and maintaining relationships for existing accounts.

Key Responsibilities

• Lead commercial strategy, partnership, and sales of eCommerce retailers solutions
• Sourcing and recruit for strategic new eCommerce retailers, enhancing features & inputs from existing ones
• Secure the eCommerce retailers cooperation continuity improving the conditions of existing cooperation agreements with current eCommerce retailer partners
• Ensure all data partnerships are correctly managed within the Partnership Program framework
• Ensure the Best-in-Class servicing through account account development retail team and  in collaboration with the customer services using our different platforms in priority
• Drive sales, cooperation renewals and overall growth of existing  eCommerce retailers securing sustainable and long term pipeline, revenue opportunities ensuring an accurate forecasting; maintain C-suite customer relationships
• Increase penetration of the NIQ/GFK solution portfolio and seek strategic alliances leveraging partnerships with third parties (e.g. for Loyalty, Pricing,  OSA, Business Intelligence, Newron and Collaborative programs) to create strong dependency of eCommerce retailers on our capabilities and information
• Develop a strategic understanding of our eCommerce retailer’s industry / business / markets / clusters
• Partner with Customer Success and other relevant  functions (Operations, Product Leadership, Technology, and Marketing) to define strategic Account Plans and JBPs and remove roadblocks
• Drive strategic action plan to tackle Voice of the Customer feedback
• Ensure proactive alignment of NIQ and GFK values proposition to customer’s needs and trends

About You

You are a high-performing deal maker with a growth mindset. You know how to build and promote strong long-lasting client relationships. A proven leader, you motivate others to work with passion on sales opportunities and client retention. You’re energized by accelerating sales, uncovering opportunities, and exceeding targets while bringing the best out of others. A deep understanding of the eComm retailer landscape, our products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow. You strengthen our relationship with customers and unlock opportunities for growth and better partnerships.  

Understanding our customers and their contexts, effective negotiation and growth mindset drive your work. 

Throughout your tenure, you will demonstrate the following competencies: 

• Relationship Building: Develop  effective long-term professional interactions with customers based on trust working toward the best interest of those involved  providing positive results. 
• Active listening: Enhance mutual understanding in communicating with customers by expressing genuine interest in, and providing full attention to, the content and meaning of customers’ messages 
• Information seeking: Curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking in-depth questions; or conducting less-focused environmental scanning for opportunities or miscellaneous information that may be used in the future 
• Influence and persuasion: Persuading, convincing, influencing, or impressing others in order to get them to support a specific agenda, make a specific type of impression, or take a specific course of action. 
• Inspirational Ambassador: Translate our company vision to others. Inspire and communicate with transparency. Be and ambassador for the retail strategy. 
• Negotiation: Identify key bargaining points for all parties and work effectively toward win-win solutions 
• Composure and resiliency: Effectively deal with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. Have the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain self-control in the face of hostility or provocation. 
• Organizational Savvy: Gather and accurately assess information related to the organization’s formal and informal communication channels and power relationships 
• Business Acumen: Makes sound business decisions based on a strong understanding of the company’s business model, strategic goals, and relevant policies, as well as best practices and current technologies in their own discipline or functional area. 

As a Digital Manager at our media agency, you will be at the forefront of client engagement, leading conversations and crafting comprehensive digital strategies that span from upper-funnel brand awareness to bottom-funnel lead generation. Your role will encompass overseeing strategy implementation and providing guidance to our planning team, ensuring seamless execution aligned with client objectives. Your expertise will be pivotal in driving tangible results for our clients across all stages of the marketing funnel.

Key Responsibilities & Expectations of a Digital Manager/ Senior Digital Manager:

1. Client Engagement and Strategic Planning:
   • Lead client discussions on digital, consumer & CRM journey, understanding their business goals, target audience, and competitive landscape.
   • Lead on day to day running of the account with clients & agency partners
   • Develop end-to-end digital strategies that encompass upper-funnel awareness and consideration activities through to bottom-funnel lead generation and conversion.
   • Act as a strategic partner to clients, offering insights and recommendations to optimize digital performance and achieve desired outcomes.
   • Support the Associate Director in ensuring that we deliver high client satisfaction scores (which means we constantly have a pulse on the relationship).
   • Drive relationships at the appropriate levels of our client organizations.
2. Multi-Funnel Digital Strategy Development:
   • Craft tailored digital strategies for each stage of the marketing funnel, utilizing a mix of channels such as social media, search, display, programmatic, 3rd party publishers/platforms etc.
   • Help provide communication solutions that consider all potential appropriate routes, e.g. with a focus on performance media – paid search, programmatic, digital, social etc
   • Creates strategies and makes in-depth recommendations based on strong grasp of analytics, marketing & research concepts.
   • Recommendation to client to develop compelling creative assets and messaging that resonate with target audiences at each funnel stage.
   • Implement lead generation tactics and conversion optimization strategies to drive qualified leads, maximize conversion rates, lower CPL/CPA etc with planner and performance specialist.
3. Implementation Oversight:
   • Oversee the execution of digital campaigns, ensuring they are implemented effectively and aligned with strategic objectives.
   • Monitor campaign performance closely, analyzing key metrics and KPIs to identify optimization opportunities and drive continuous improvement with planner and performance specialist.
   • Manages the daily work flow of all client campaigns, and working with various internal and external stakeholders, including creative agencies and media owners to deliver campaign objectives and ensure seamless campaign execution across all channels and touchpoints.
4. Team Leadership and Mentorship:
   • Provide leadership and guidance to the planning team, empowering them to excel in digital strategy development and execution.
   • Foster a collaborative team environment, encouraging creativity, innovation, and knowledge sharing.
   • Conduct training sessions to enhance the team's digital expertise and keep them updated on industry trends and best practices.
   • Able to organise and delegate, sensitive to needs & problems of reporting staff – works across buying and planning issues.
5. Performance Analysis and Reporting:
   • Develop comprehensive performance reports, analyzing campaign effectiveness and ROI across all funnel stages.
   • Present findings to clients in a clear, compelling manner, providing actionable insights and recommendations for optimization and future strategy.
   • Stay informed about industry trends, emerging technologies, and best practices in digital marketing, incorporating new insights into strategy development and implementation.

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems, focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact projects and tangible financial results. In Asia Pacific (AP), VCA has geographically focused teams together with a Hub Practice team which provides expertise in specific industry or functional verticals (Digital, Risk, Commercial Money Movement, Acquiring and Issuer Optimization).
As a key, , we are looking for an individual to join us as Senior Manager - Portfolio Optimization. Reporting directly to the Singapore, Malaysia, Thailand VCA Cluster Lead, the role will support and deliver projects across the SMT region and will work on consulting engagements for Visa clients in enabling portfolio growth and improved profitability of clients’ consumer card portfolios.

Key Responsibilities
Working with the Issuer Optimization Practice Lead, the Senior Manager will be responsible for significant components of client engagements, and in many cases end to end delivery of client engagements. Typically, this will involve the Senior Manager interacting with the client team, gathering and managing project inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations.

Typically, 2-4 months in duration and running in parallel, potential projects could include product design and launch, sales acquisition channel optimization, portfolio management diagnostics, customer lifecycle management, portfolio migrations and loyalty rewards solutions and marketing strategies, development of industry landscape evaluations and best practices. 

The Senior Manager will be responsible for supporting Issuer Optimization Practice team in identifying potential consumer issuer clients’ business pain-points and areas for strategy and process improvement, thereby defining project scope deliverables and revenue opportunity to sell-in client engagement projects. The role also requires engagement with our market teams across AP, ensure that they have access to best practice and latest IP.

• Prepare client proposals and project plans, identifying dependencies, roles and responsibilities, scope and deliverables
• Ability and experience to manage and drive teams internally and manage external teams on the client side
• Ability to present and converse senior and executive sponsors on project progress and management
• Ensure project engagements remain on track, utilizing governance frameworks and mitigating / resolving complex problems that emerge during engagements
• Be able to lead engagement teams and work solus depending on nature of engagement
• Create, develop and maintain service line solutions, contribute to IP creation and standardized VCA offerings
• Continuously build knowledge, surfacing new insights and producing thought leadership pieces that contribute to practice development
• Prepare project materials including interview guides, data requirements, concepts, frameworks
• Undertake client interviewing, collecting and analyzing inputs such as client information, data, processes, policies, competitive and environmental information
• Conduct industry research, drawing on Visa and partner resources as well as colleagues to identify global best practices and distill insights relevant to the client problem at hand
• Identify solutions and recommendations that address client objectives and result in performance improvement
• Create compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly
• Recommend approaches to clients, providing guidance and at times physically supporting implementation at the client site
• Collaborate with local client relationship managers /other functional teams to gain insights and support client engagement and execution
• Build a network across VCA globally and Visa regionally to ensure that our solutions bring the best of Visa to our clients.

This role will be instrumental in leading the theatrical sales and distribution strategy within the region. The Theatrical Distribution Director will be responsible for shaping and executing the overall distribution sales strategy across South Asia. This role is also responsible for driving and leading specific local market strategies for South Asia’s distribution projects.

KEY RESPONSIBILITIES

• Drive commercial excellence, efficiencies, and innovation as a region and with local markets through the development and implementation of strategic theatrical distribution initiatives and plans in line with the organization’s goals and objectives.
• Work with VP South Asia and Home Office Strategy, Finance, Distribution and other related teams in driving ideas, project management and execution of South Asia’s distribution projects and initiatives.
• Work closely with VP South Asia, the regional marketing team and markets to ensure cohesive planning and execution of budget and plans.
• Work with local Sales and Distribution teams to understand specific local market strategies, concerns and nuances while also articulating a broader regional perspective. 
• Facilitate bringing together markets from across the region, overseeing the implementation of key Home Office priorities, driving the adoption of best practices and idea-sharing, ensuring that local markets have the support and resources they need from the local, regional, or global level to achieve excellence in distribution and operations.  
• Lead regional distribution team in both the strategic and day-to-day functions and operations.
• Guide and ensure that all required deliverables in the region and markets well managed and communicated.
• Lead budget development, management, and analysis as a region and with markets.
• Represent UPI South Asia and markets internally and externally in terms of and in issues of sales and distribution.
• Be a solid extension of Home Office

Summary / Positioning 

Pipeline and Business Development is an executive function in B2B SaaS- and one of the three core pillars of GTM (marketing, pipeline, sales) for each of our regions.

You will have a seat at the table as a GTM leader for your region, in conjunction with the sales and marketing leadership team, helping devise and execute pipeline growth strategies in alignment with the Global Vice President of Pipeline & Growth. 

Job Description

The Senior Director of Pipeline & Business Development is the GTM leader for pipeline growth within their region. This role is responsible for driving pipeline growth, by directly leading a team of inbound and outbound business development professionals, while helping sales and channel build effective pipeline generating strategies across the region. 

In addition the Senior Director of Pipeline & Business Development will lead two global teams: the Digital Support team composed of digital chat agents to help qualify demand generated directly through our webchat experience and our global Account Intelligence & Expansion team, driving deeper persona expansion. 

Responsibilities:

• Be the GTM leader for pipeline growth and operate as the subject matter expert for pipeline generation and management across the region.
• Own the Business Development inbound and outbound pipeline and opportunity goals, while driving all prospecting efforts across all sources
• Own the Digital Support and Account Intelligence & Expansion teams to positively impact our global pipeline generation efforts
• Build and execute a full sales funnel for all new business prospecting within the region and pertaining subregions:
  • Identify and build out buying journeys, decision making units, ICPs
  • Help create a world-class prospecting tech-stack for prospecting in conjunction with Sales Effectiveness team
  • Work in hand with the pipeline operations and analytics team for driving data and insights to performance manage across your teams
  • Drive world-class account based prospecting methodologies across a buyer-centric framework
• Develop and drive the strategy for all inbound and outbound playbooks for pipeline generation and conversions while inspiring two teams: Sales Development Representatives (inbound and lead driven) and Business Development Managers (outbound and intent signal driven) across multiple markets and industries
• Drive the GTM framework of lead and account qualification
• Work with our Sales Effectiveness team to strategize our lead management platform, sequence strategies and identify new prospecting tools for automation
• Be a leader of leaders - be accountable for managers up to directors, to operationalize your team across the organization

Team Summary

The Credit Settlement Risk (CSR) team is part of the Risk function and acts as a 2nd Line of Defence. CSR is responsible for protecting Visa and its shareholders from financial loss and goodwill damage because of a member’s failure to fulfil its settlement obligations.  In line with Visa’s growth strategy requiring a balanced and sustainable approach to risk / reward, credit & settlement risk is one of the significant risks that Visa Asia Pacific undertakes.    

What a Director, Credit Risk Management does at Visa:

• The role requires to be a strategic leader, supporting the head of function in setting and delivering the strategic direction and goals on collateral management, managing key stakeholder relationships. In addition, the role requires to be a subject matter expert in leading new collateral initiatives for clients in Asia Pacific and work with the credit analysts to appropriate mitigating measures to manage the credit risks.
• The role requires strong leadership, influencing and stakeholder management skills. Key to the role will be a proactive forward-looking approach to enhancing the Credit & Settlement risk capabilities to support business growth strategy whilst balancing an appropriate risk / reward outcome. There will be a strong emphasis on the use data and analytical capabilities to improve processes, become more effective and provide better insights to actively make better risk management decisions. 
• The ability to take a portfolio approach to managing and understanding of the Asia Pacific client base as well as a good understanding of the CSR framework and systems.
• The role will require to lead and maintaining a strong relationship and partnering with Global Credit & Settlement function, complying with the Global Risk policy and procedures, supporting, active participation and as appropriate influencing global projects to support Visa Asia Pacific.  
• The Director will report directly to the Senior Director, Asia Pacific Credit Settlement Risk. 

Why this is important to Visa

As a Director in the AP Region, the incumbent is responsible for leading and managing the strategic CSR projects and coordinating the relationship with Global CSR Center of Excellence ensuring that AP CSR is aligned to the Global framework and risk appetite.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Our Digital Solutions team has an opportunity for experienced Software Developers to grow their career in a global organisation. As part of this role you will design, develop and maintain a variety of software applications for a range of clients. You will work with a diverse range of groups across the engineering, design and construction industry, enabling you to build your career.

Your passion for driving innovation and bringing your ideas to fruition to support business growth will be the keys to your success in this role.

• Partner with internal clients to support their business processes through the development of software tools, particularly to solve Civil/Building engineering problems
• Ensure the developed applications perform efficiently and are easily maintained
• Perform system analysis and design under the guidance of seniors
• Prepare system manuals and related documentations
• Provide end-user technical support on programming related activities
• Website development and contents management

You will lead the work on some of the most popular consumer brands in the world, impacting the daily lives of nearly 2 billion people in the fastest growing region in the world. You will work for clients who not only care about success in the marketplace, but are passionate about the role of brands in helping bring about social change. The Account Director is responsible for seamless delivery on a client account including creation and communication of effective brand strategies, account staffing and oversight of all client relations and presentations; while providing active support and oversight to an Account Service team.

• Manages a number of key client relationships
• Acts as the first point of contact for client questions and requests
• Talks to other departments in the organisation to facilitate client requests
• Builds and maintains relationships with clients often through regular face to face contact and meetings
• Partners with Planners to develop and implement highly interactive strategic responses for brand’s business and communications needs
• Problem solves on high level account and implementation issues and knows when to involve their supervisor
• Generate accurate reports on the status of existing accounts and new business
• Leads presentations with clients
• Manages a budget and achieve targets
• Always on a look out for opportunities to cross-sell within the Groupe
• Manages and facilitates new business pitches when requested by the Managing Director
• Committed to constantly improving our work, and how we work
• Maintains a sense of discretion and professionalism, representing the Groupe

Expectations as a team leader

As your own leadership journey evolves, your primary goal will be to nurture the next generation of leaders. You will reflect our “People First” ethos, where we believe that the best work can only come from a team that feels happy, secure and motivated, with a clarity of purpose. You value diversity, equality and inclusivity, not because it’s fashionable but because it’s obvious.

In this role, you will be expected to:

• Provide leadership and professional development to department staff
• Mentor and train team members, write performance reviews, and allocate work
• Monitor teams to deliver beyond client’s expectations
• Motivate your team, and be the glue that keeps teams going
• Set goals and KPIs for each team member, and works with them to achieve these

What you’ll do:

As Director, Business Development, you will be responsible for driving growth in the region and implementing the sales strategy in acquiring new logos for Epsilon’s MarTech business. An opportunity to have real influence and recognition within an innovative, dynamic, and ambitious company. Epsilon is looking for a sales leader with the experience, creativity, passion and strategic vision to help with our ambitious growth plans.

You will have the following roles and responsibilities:

• Own and drive top line revenue growth for Epsilon’s MarTech business.
• Strategic & consultative sales planning.
• Lead conversations with CMOs/CIOs of prospective clients in the pre-sales and solutioning process to bring a consultative approach to their marketing and sales challenges. Strong understanding of both Epsilon’s MarTech and AdTech offerings.
• Orchestrate work between the Clients, Client Services, Product & Delivery teams to ensure high quality service.
• Act as the voice of the clients across the organization and champion Epsilon’s products and solutions with the clients.

What you’ll be measured on:

• As Director, Business Development, you will be measured on the following key performance areas:
• Building a high performing sales organization for Epsilon in the region.
• Building relationships with CMOs and CIOs across global and regional brands.
• Achieving/exceeding planned Sales Revenue Targets & Margins across Epsilon’s solutions.
• Ensuring highest levels of customer satisfaction by working collaboratively with Client Services, Product & Delivery teams

Team Summary

The Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development, and successful deployment of Visa products and services. We are partners to Visa’s clients, providing expertise to support and successfully grow their business.

The role of the Client Services Onboarding and Digital Partnerships (CSODP) team is to drive the successful onboarding of fintech and non-FI client opportunities, and account manage specific regional/global clients. In partnership with the respective business account leads across AP and globally, the team will account manage and support the clients’ growth plans in AP. In addition, the team provides onboarding program management support to client opportunities new to Visa.

What a CSO&DP Consultant does at Visa:

The CSO&DP Client Success Manager (CSM) will manage the operational relationships with some of Visa’s key global and regional Digital Partners in Asia Pacific. The Consultant role will work closely with the respective business leads to strengthen relationships, enable new capabilities, manage the geographic and product expansion of the clients, optimise performance, drive Visa’s business agenda, and act as the overall client advocate.

The expectations of this role include the following and is not limited to:

• AP Client Services relationship lead for key global and regional digital clients which may include issuers, acquirers, merchants, technology partners, and the technical account management of the xPays.
• Develop and deliver operational account plans & delivery roadmaps that support client objectives and Visa initiatives.
• Work with CSODP lead and business counterparts in AP to build seamless global support for assigned global clients.
• Deliver the clients’ growth and expansion plans with accountability for delivery that meets the expectations of the client and Visa’s business objectives.
• Identify and drive the payment success optimisation of the clients’ Visa portfolio.
• Proactively collaborate across functions and geographies including Digital Partnerships, Product, Risk, Account leads, Treasury, and Client Services to deliver the clients’ requirements and key initiatives  
• Prepare and deliver operational reviews, quarterly and annual business reviews with effective and consultative support aligned to business objectives.
• Support operational initiatives, special projects and client-driven continuous improvement plans
• Deliver Visa’s operational and strategic initiatives to clients such as enabling new business initiatives, products and solutions, Business Enhancements, and mandates.
• Ensure that Client Services team drive client success and a high level of client satisfaction as measured by periodic client surverys.
• Introduce operational best practises and optimise clients’s transaction processing to Improve performance, cost effectiveness & compliance.
• Sell in and drive revenue generating opportunities with our clients including delivery of value added services.
• Accountable for operational client satisfaction.
• Provide technical consultation on systems, services & changes to clients
• Deliver effective event/incident management, coordinating business and client responses to processing incidents impacting clients, managing through to resolution, and root cause analysis.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Proactively initiate business development activities of existing and new corporate clients
• Assist the Department Head to design and implement business plans and programs
• Establish and maintain strong working relationships with key clients
• Create relevant marketing materials and client lists
• Build and maintain an accurate and up-to-date client database
• Manage end-to-end transactions
• Create strategic and powerful tools and systems, including proposals, presentations and collaterals
• Support the Department Head in day-to-day operations and administrations
• Coordinate with internal and external parties for property transactions
• Provide high quality pre-sale and post-sale services to clients
• Coach and train the team as it grows