ROLE OVERVIEW

The Group Operations Director at Mandala Club is responsible for managing and overseeing the daily operations, business initiatives and projects which entails close collaboration with both internal and external stakeholders, in consultation with direct supervisor. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people. The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.

KEY OBJECTIVES & DELIVERABLES

Strategic

● Act as the strategic support to the COO, in executing the day-to-day business operations, implementation of initiatives, brainstorming and achieving business goals.

● Lead on strategic planning & business development for Apex Retail which aims at driving incremental revenue, expense management and operational efficiencies.

● Explore and develop new business opportunities along with the COO, through conducting active market research and brainstorming with various stakeholders.

● Liaise with internal stakeholders to establish close synergy and collaboration which leads to more efficient operations and revenue opportunities.

Business Development and Financial

● Support the COO on brainstorming, planning, presentation and execution of business operations initiatives and projects, which entails project management and coordination with various stakeholders.

● Work with COO and Department heads to set strategic business goals and workplan for each department to dovetail with the company’s overarching goals.

● Works with the COO to formulate short- and longer-term business plans and performance targets/indicators for the respective department, to achieve optimal operational efficiency, cost savings and guest satisfaction.

● Perform financial analysis and business reporting to facilitate business decisions.

● People and Cross Departmental Functions

● Work closely with the Sales and Marketing Departments in planning, developing, implementing, and evaluating advertising, marketing strategies, and trade promotion programs to achieve revenue growth.

● Provide leadership guidance, development and coaching to team members and encourage individual development especially amongst Direct Reports.

Description:

• Responsible for the full spectrum of Accounts Payable, Accounts Receivable
• Perform Verification and Reimbursement of staff claim
• Process Accounts Payable Invoices & payment
• Uploading of invoices into XERO
• Justify and resolve discrepancies/disputes and, issue debit or credit notes
• Ensure all Accounts Payable payments are properly approved before the timely payment
• Update Cash Flow
• Handle quarterly GST reporting and queries
• Verification of income tax comps, and the preparation of various reports/responses to government stat boards
• Perform Reconciliation & Bank Reconciliation
• Resolve payment-related inquiries
• Correspondence with Suppliers
• Managing Supplier's payment on time
• Manage month-end closing requirements
• Support internal and external audit queries
• Generate reports from the computer system as needed by The Director
• Any other ad-hoc duties as assigned

Requirements:

• At least LCCI or Diploma in Accounting qualifications
• Minimum 2 years experience in Accounts Payable and able to handle Creditors/Suppliers' Invoices
• Proficient in Microsoft Office & XERO software
• Able to work independently in a fast-paced environment
• Possess a positive working attitude and able to work as a team
• Able to start work immediately

ROLE.

ROLE OVERVIEW

The Senior Marketing Manager, Mandala Club will report to Director of Marketing & Partnerships.

KEY OBJECTIVES & DELIVERABLES

● In conjunction with the Director of Marketing & Partnerships, lead and manage all marketing projects and initiatives for Mandala Club through a combination of strategic multi-platform marketing, public relations, special events management, and brand awareness.

● Assist the Director of Marketing & Partnerships in department and team administration and financial budgeting and adherence.

MEMBER COMMS/ENGAGEMENT:

● Oversee the composition and distribution of all lines of communication to members including newsletters, mail outs, on site leaflets, brochures, posters and supplements as well as all digital content and information published on member-facing portals. Overall leadership of acquisition/member journey from a CRM perspective.

● Provide guidance to, and collaboration with the Creative Studio Team, to assist with the creation of compelling and professionally delivered content (including the capturing and swift editing of still images and video footage from members events) for the Mandala Club website and newsletters, ensuring material is on brand, up to date, and delivered against deadline(s).

● Work with the Culture team to ensure all programming events are correctly communicated and effectively marketed via Mandala Club channels.

● Create and regularly refresh content for the Mandala Club website and member portal, ensuring club information and imagery, events, promotions and news are compelling in the ‘style’ of the Mandala Club.

EXTERNAL/PROSPECTIVE MEMBER ENGAGEMENT:

● Lead the creation of tools and materials created by the club to promote the club’s services and offerings and especially all membership pack materials, making sure they closely adhere to the Mandala Club brand guidelines in service of driving member acquisition. Ensure that these stay up to date with all club and group information.

● Support the concept creation of Mandala Club’s tactical promotions and hero activations around annual line-up of hero events including the likes of, but not limited to, Chinese New Year , IWD, Halloween, Festive programming and New Year’s Eve etc.

● Oversee the Club’s social media output, ensuring posts have appropriate messaging and content, and generate awareness and desire, without ‘lifting the veil’, destroying mystique or violating member privacy.

● Negotiate and implement media partnership and sponsorship agreements with aspirational brands, organisations, venues and groups that fit the Mandala Club brand for joint events, promotions and initiatives that enrich the member experience and generate revenue.

● Through utilizing an extensive and varied personal network of contacts, contribute ideas for event concepts and opportunities for the monthly Mandala Club members’ event calendar.

DIGITAL MARKETING & ADVERTISING

· Together with the Director of Marketing & Partnerships, build, plan and implement the overall digital marketing strategy for Mandala Club and its projects.

· Stay up to date with the latest technology and best practices and propose ways to enhance our digital best practices within the business, including AI tools.

· Measure and report results with reference to the established ROI and KPIs.

· Prepare and manage a digital marketing budget.

· Manage and improve online content, considering SEO and Google Analytics.

· Lead on the design and build of best in class EDMs.

FINANCE, BUDGETING AND CLAIMS

● Work closely with the Finance team and adjacent departments in tracking, managing and reporting the marketing team’s monthly budgeting sheet, ensuring that all expenditures are collected and reported in a timely manner

● Assist in tracking, managing and reporting the marketing team’s financial claims.

● Support with and make recommendations for the annual marketing budget based on strategic marketing ideas for the Club.

PUBLIC RELATIONS

● Oversee club film/photo/fashion shoots, media interviews, press conferences and walk-in journalists by communicating to the various departments, conducting site inspections and providing the relevant details.

● Oversee the production of all club communications relating to sponsorship agreements including sponsorship documents, food and beverage components, booking advertising space and accommodation bookings.

● Support the PR Agency by ensuring they have all up to date press materials required and, together with the Director of Marketing & Partnerships, ensure that they are regularly briefed on the strategic focusses of the business.

● Maintain and update the media database and dispatch relevant information including press releases, photos, discs, logos etc when necessary. Maintain record of all media clippings and coverage.

● Provide support for the preparation of industry award submissions and leverage the strength of awards through various communication channels.

The need for flexibility

An essential part of this role is to be flexible with the needs of Mandala Club, and to be willing to work the required operational hours. The Mandala club operates across multiple sites, at night, on weekends and holidays and your roster will reflect this based on your role and responsibilities.

Supervisory Responsibilities:

• Assisting Restaurant Manager
• Organizes and oversees the staff schedules.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline aof employees in accordance with restaurant policy.

Duties/Responsibilities:

• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Manages inventory and purchases food and supplies.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
• Collaborates with chefs to develop appetizing menus.
• Maintains sales records and tracks cash receipts.
• Prepares and submits operations reports and other documentation requested by the regional manager.
• Performs other duties as assigned.

Required Skills/Abilities:

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Previous restaurant experience required; management experience preferred.
• Successful completion of corporate training program required.

Job Summary:

The Restaurant Manager will oversee and manage the daily operations of the restaurant.

Supervisory Responsibilities:

• Hires and trains restaurant staff.
• Organizes and oversees the staff schedules.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with restaurant policy.

Duties/Responsibilities:

• Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Estimates food and beverage costs.
• Manages inventory and purchases food and supplies.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
• Collaborates with chefs to develop appetizing menus.
• Maintains sales records and tracks cash receipts.
• Prepares and submits operations reports and other documentation requested by the regional manager.
• Performs other duties as assigned.

Required Skills/Abilities:

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Bachelor or Master degree in Hospitality or FnB.
• Previous restaurant experience required; management experience preferred.
• Successful completion of corporate training program required.

Description:

• Responsible for the full spectrum of Accounts Payable, Accounts Receivable
• Perform Verification and Reimbursement of staff claim
• Process Accounts Payable Invoices & payment
• Uploading of invoices into XERO
• Justify and resolve discrepancies/disputes and, issue debit or credit notes
• Ensure all Accounts Payable payments are properly approved before the timely payment
• Update Cash Flow
• Handle quarterly GST reporting and queries
• Verification of income tax comps, and the preparation of various reports/responses to government stat boards
• Perform Reconciliation & Bank Reconciliation
• Resolve payment-related inquiries
• Correspondence with Suppliers
• Managing Supplier's payment on time
• Manage month-end closing requirements
• Support internal and external audit queries
• Generate reports from the computer system as needed by The Director
• Any other ad-hoc duties as assigned

Requirements:

• At least LCCI or Diploma in Accounting qualifications
• Minimum 2 years experience in Accounts Payable and able to handle Creditors/Suppliers' Invoices
• Proficient in Microsoft Office & XERO software
• Able to work independently in a fast-paced environment
• Possess a positive working attitude and able to work as a team
• Able to start work immediately

ROLE OVERVIEW

The Head of Cultural Programming, Mandala Club is responsible for the brand guardianship of the cultural program in the club. The position comes with the responsibility of leading the strategy and direction of the cultural events and happenings at the club. The role must ensure that the event is of the highest quality, fitting the Mandala brand standard of best in class.

The role includes conceptualizing and overseeing the cultural segments of hero, ritual, music, F&B, and membership events. This may also involve overseeing the communication of these events to stakeholders such as the Events, Marketing, and Operations teams. It also consists in ensuring all marketing collaterals are done according to guidelines and executed on time, ensuring culture events always fall within brand guidelines and are held to a standard worthy of our goals to be the best members club in the region, and ensuring that culture events always fall within brand guidelines and are held to a standard worthy of our goals to be the best members club in the region.

The role must take a holistic ownership of each event from start to finish. This role also includes managing events from start to finish, including staff management, overseeing event coordination and member relations, and ensuring vendor payments are made promptly.

This is a front-facing role, key in managing external partners and members. It requires hosting key events and rituals and gathering feedback for better implementation.

An important note is that this role, unlike most positions in the business, is not purely based on driving revenue. This is a membership retention and value of membership position.

KEY OBJECTIVES & DELIVERABLES

• Delivery of a robust, engaging, enriching monthly cultural calendar that celebrates the arts, music, and wellness.
• Create elevated experiences to the highest standard based on our ever-changing membership demographics.
• Being the face of the Cultural program, meeting members to hear their ideas
• Be on the lookout for culturally significant happenings in the world and Singapore.
• Delivering the program following set timelines
• Establish, manage, and grow relationships with key speakers, personalities, influencers, and companies to support the cultural calendar best.
• Developing third-party partnerships with luxury brands to add more presence to the event calendar
• Deliver a program rich in quality rather than quantity. Quality control is of the utmost importance
• Always compare the standing of our events against our peers. Mandala strives to be the best in class; the cultural calendar reflects this.
• Liaise with various Mandala Club departments and teams (marketing, membership, event ops) to plan events, ensure understanding of deliverables, and manage ongoing communications.
• Schedule, organize, and chair weekly cultural event meetings to review and discuss upcoming events and future planning.
• Ensure that all events are executed to the highest standards, and gather feedback from members on the event experience. Liaise with the events, operations, and membership teams to run seamless events for the members.
• Drive capacity to all events and manage a system that ensures as many members enjoy the events hosted
• Lead Marketing and Events team to support the execution of partnerships through marketing assets and event management.
• Support forming new Mandala venues by acting as the gatekeeper for culture and programming.
• Focus on developing the creativity community within the club
• Never forgetting that our members need to revel in play

ROLE OVERVIEW

The Receptionist’s role is to ensure the front desk welcomes club members and members of the public in a positive and friendly manner, and executes all administrative tasks to the highest quality standards.

As a Mandala Club employee, the team member is a Brand Ambassador through and through, empowered to deliver an egalitarian world-class service in line with Mandala Vision. Missions. Values.

KEY OBJECTIVES & DELIVERABLES

● Run daily services as per the published sequence of service

● Execute opening and closing procedures

● Answer incoming calls and address members and non members’ queries

● Provide basic and accurate information in-person and via phone/email

● Command of Sevenroom management platforms at all stages of the reservation

● Adhere to Company practices and procedures while taking reservation

● Ensure all guests are seated in line with the Company standard

● Inform Duty Manager of any tables that are running late and may not make their return time

● Make Reservations Manager aware of any changes in times and numbers

● Ensure members/guests queries are answered in a professional and friendly manner

● Keep the reservations area clean at all times

● Report any customer complaints to the Manager on duty and the Reception Manager by following the published procedures

● Have full knowledge of all policies related to FnB menus delivery in order to answer any queries in a timely manner

● Perform all required CRM updates

● Support the S&E Team on delivering booked large scale events

As a Membership and Event Sales Executive, your primary responsibility is to drive revenue growth through the acquisition of new members and the successful promotion and sale of event space. You will play a crucial role in expanding our organization's reach, enhancing member engagement, and maximizing event attendance.

Key Responsibilities:

Membership Acquisition:

• Develop and implement strategies to attract new members.
• Conduct market research to identify potential target audiences.
• Create and deliver compelling presentations to showcase the benefits of membership.
• Collaborate with marketing teams to design and execute effective membership campaigns.
• Build and maintain strong relationships with existing members.

Event Sales:

• Identify and approach potential prospect to propose our event space.
• Develop sales proposals and presentations for event space and e-commerce platform.
• Collaborate with the team to understand the unique selling points of our membership and space.
• Meet or exceed sales targets for event space and membership.
• Negotiate and finalize contracts with clients.

Client Relationship Management:

• Provide excellent customer service to members, sponsors, and partners.
• Act as the main point of contact for inquiries related to membership and event sales.
• Proactively address and resolve any issues or concerns raised by clients.
• Build and maintain strong, long-term relationships to ensure client satisfaction and retention.

Data Analysis and Reporting:

• Generate regular reports on membership and event sales metrics.
• Identify trends and make data-driven recommendations for improvement.
• Continuously assess and refine sales strategies based on performance insights.

Collaboration and Communication:

• Collaborate with cross-functional teams.
• Communicate effectively with internal stakeholders to ensure alignment on sales goals.
• Participate in regular team meetings and contribute to overall business strategy discussions.

Requirements:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven 2-3 year of experience in sales, with a focus on membership and event sales preferred.
• Young and outgoing personality.
• Hunter Role 80%, Farmer Role 20%
• Strong communication and presentation skills.
• Excellent negotiation and relationship-building abilities.
• IT Savy (Microsoft Excel, Word, Powerpoint, Google Drive, etc)
• Ability to work independently and collaboratively in a fast-paced environment.
• Results-oriented with a track record of meeting or exceeding sales targets.
• The ideal candidates should have a successful sales track record in direct sales and an ability to develop targeted prospect databases.
• Bilingual: Fluent in English & Chinese (Speak & Write)

Salary: Basic $2500 – $3200 + Commission & Incentive

Job Type: Full – timer, 5 Days work week (Monday - Friday), Able to assist on Saturday and Sunday (Occasionally)

PH OFF.

• Conduct daily walkthroughs of meeting room, VIP room and the general area to ensure set up are according to the checklist for use/occupancy.
• Maintain the reception area in an orderly fashion.
• Perform day-to-day administrative tasks, including printing, scanning, filing documents, and processing paperwork.
• Manage and update space booking using the event calendar.
• Answer incoming calls and update space booking status.
• Manage enquires via all the channel OSA online agency. (Training provided)
• Track and follow up on activities, including introducing the event space to walk-in clients.
• Assist for daily operation in the setup of venue space. (Eg. Check projector, audio system working. top-up of beverage inventory)
• Undertake other ad-hoc duties as required by the management.

Requirements:

• Diploma and above.
• Minimum 1 – 2 years of experience in this hospitality industry is preferred. Fresh graduate are encourage to apply.
• Highly motivated, with a positive mindset, good working attitude, strong customer service skills, and a sense of responsibility.
• Solution-focused with the ability to work independently and minimal supervision.
• Fluent in both English and Mandarin.
• Proficient in Microsoft Words, Excel, Outlook & PowerPoint
• Experience in updating system, website and social media will be a plus.
• Able to start work immediately or within short notice

Salary: $2400 to $2800 per month (Negotiable)

Location: Tajong Pagar, International Plaza

Working Arrangement: 5 Days work week, Monday - Friday 8.30am - 6pm Off on public holiday

Overview this role work is focusing to create engaging content and professional product presentation that aim to establish viewer's engagement and interest in following, buying and awareness of channels, products and brands presented.

Key Responsibilities:

• Plan and create content, script, and programme flow for live streaming.
• Responsible for program hosting and manage live streaming and monitor its effectiveness.
• Drive traffic and engagement through interacting with viewers, presenting products & services, attending to queries and lead the overall flow of the live stream in a brisk and lively mode.
• Involve live stream process, including scheduling, planning, and marketing.
• Develop creative ways to enhance and improve production workflow.
• Strive to achieve target, improve viewers' engagement and experience.
• Constantly updated on the latest marketing trends and happenings.
• Perform other ad-hoc duties, projects, and initiatives as assigned and when required.

Requirement

• Excellent communication and collaboration skills to present well and explain.
• Experience in social live streaming as a host or have attended some Live streaming training a plus.
• Passionate about the potential of social live commerce in the new digital retail, and wanted to seize the opportunity to learn, excel and be part of it.
• Fun, energetic, creative, confident and presentable in presenting, with positive and likable attitude.
• Keen interest of Luxury / Fashion / Lifestyle / Beauty / Mom & Kids products and open to explore learning new product categories.
• Enjoy working in a fast-paced environment, achieving as a team, sharing successes and growth together.
• Bilingual is a highly preferred (English & Mandarin)

Salary: $20 Per Hour (PT) / Negotiable (FT)

Location: Tajong Pagar, International Plaza

Working Arrangement: Mondays to Sunday

As a Membership and Event Sales Executive, your primary responsibility is to drive revenue growth through the acquisition of new members and the successful promotion and sale of event space. You will play a crucial role in expanding our organization's reach, enhancing member engagement, and maximizing event attendance.

Key Responsibilities:

Membership Acquisition:

• Develop and implement strategies to attract new members.
• Conduct market research to identify potential target audiences.
• Create and deliver compelling presentations to showcase the benefits of membership.
• Collaborate with marketing teams to design and execute effective membership campaigns.
• Build and maintain strong relationships with existing members.

Event Sales:

• Identify and approach potential prospect to propose our event space.
• Develop sales proposals and presentations for event space and e-commerce platform.
• Collaborate with the team to understand the unique selling points of our membership and space.
• Meet or exceed sales targets for event space and membership.
• Negotiate and finalize contracts with clients.

Client Relationship Management:

• Provide excellent customer service to members, sponsors, and partners.
• Act as the main point of contact for inquiries related to membership and event sales.
• Proactively address and resolve any issues or concerns raised by clients.
• Build and maintain strong, long-term relationships to ensure client satisfaction and retention.

Data Analysis and Reporting:

• Generate regular reports on membership and event sales metrics.
• Identify trends and make data-driven recommendations for improvement.
• Continuously assess and refine sales strategies based on performance insights.

Collaboration and Communication:

• Collaborate with cross-functional teams.
• Communicate effectively with internal stakeholders to ensure alignment on sales goals.
• Participate in regular team meetings and contribute to overall business strategy discussions.

Requirements:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven 2-3 year of experience in sales, with a focus on membership and event sales preferred.
• Young and outgoing personality.
• Hunter Role 80%, Farmer Role 20%
• Strong communication and presentation skills.
• Excellent negotiation and relationship-building abilities.
• IT Savy (Microsoft Excel, Word, Powerpoint, Google Drive, etc)
• Ability to work independently and collaboratively in a fast-paced environment.
• Results-oriented with a track record of meeting or exceeding sales targets.
• The ideal candidates should have a successful sales track record in direct sales and an ability to develop targeted prospect databases.
• Bilingual: Fluent in English & Chinese (Speak & Write)

Salary: Basic $2400 – $3200 + Commission & Incentive

Job Type: Full – timer, 5 Days per week & able to work Saturday & Sunday or (Shiftable)

You will be in-charge of:

• Mixing and serving both alcoholic and non-alcoholic drinks for patrons of bar and dining room following standard recipes and procedures
• Work in collaboration with other bartenders to keep the bar area clean, and stick to Company’s standards at all times
• Engaging with guests to build a long-term relationship and increase bar spending
• Understand and be proficient in the product offerings
• Maintain bar service operations
• Maintain a healthy pool of regular guests
• Recommend improvements to make operations more efficient

What we're looking for:

• Self-motivated & disciplined
• Works well in a team
• Good personal grooming & communication skills
• Eager to learn and passionate about customer service

• Setting up the bar and coffee station according to the setup and closing sheet
• Knowledge and execution of Mise en place for menu drinks
• Able to run a coffee station up to standards
• Bussing and execution of coffees and drinks
• Able to support other bar stations and head bartender
• Understanding of POS system
• Coffee knowledge
• Basic spirits and drinks knowledge
• Coffee making and latte art
• Classic drinks making
• Processing payments
• Understanding stock orders and replenishment
• Familiarity and interaction with members of the club
• Staying guest focused and nurturing a good members experience
• Order taking of food and beverage
• Ability to guide junior bartender and steward personnel
• Understanding sequence of service standards

ROLE OVERVIEW

We are looking for a guest service oriented individual to fill the role of a Captain/Senior Captain. This role entails providing guests with a whole-hearted hospitality and wonderful dining experience. A primary focus of this role is to nurture a culture whereby the team are Brand Ambassadors through and through and empowered to deliver an egalitarian world-class service in line with M. Vision. Missions. Values.

KEY OBJECTIVES & DELIVERABLES

Job Responsibilities

• Welcoming guests and delivering an exceptional service to ensure highest level of guest satisfaction
• Order taking, serving, and billing
• Managing guests' reservations
• Projecting a courteous and professional image
• Developing and maintaining good relationships with team members
• Ensuring guest satisfaction by being proactive in service operations
• Consistently offer professional, friendly and engaging service
• Follow club’s policies, procedures and service standards

THE RIGHT PERSON

• A passion for hospitality and delivering exceptional lifestyle experiences.
• Great attention to details.
• Driven and organized individual
• Individuals with pleasant personality
• Individuals who possess good communication skills
• Passionate about what we are and what we do; this person needs to be passionate about M., hospitality and lifestyle.

THE RIGHT EXPERIENCE

• 1+ years previous relevant experience
• Some work experience in a club or nightlife industry preferred.

Description about the concept, Bae’s:

In the vibrant nightlife scene of Singapore, ‘Bae’s’ introduces a groundbreaking concept - a pulsating club nestled within the inviting ambience of a cosy, harmonious living room x music room setting.

Bae’s is a hip hop club lounge aimed at revolutionising disco cocktails with a Korean-Asian flair with delectable bar bites.

Who are behind Bae’s*:

• The Proper Concepts Collective - the hospitality group behind The Feather Blade, Rappu Handroll Bar, Ms Maria & Mr Singh, GOHO
• Native Holdings - the cocktail bar group by Vijay Mudaliar , Native (No.14 The World's 50 Best Bars 2021) & Analogue (No.15 Asia's 50 Best Bars 2023)
• Chuga Soju & Coolpotions Singapore

Job Position: Head Bartender

Job Description:

• Recruit, train, and supervise bartenders and bar support staff.
• Develop schedules, ensuring adequate coverage during peak hours and special events.
• Conduct regular staff meetings to communicate updates, policies, and ensure a cohesive team environment.
• Provide ongoing training to enhance bartending skills and customer service.
• Create development plan for all team members to level up skill set
• Oversee the procurement of beverages, supplies, and equipment.
• Implement and maintain a comprehensive inventory control system to minimize waste and control costs.
• Conduct regular inventory audits and reconcile discrepancies.
• Work with vendors to negotiate pricing, discounts, and ensure timely deliveries.
• Collaborate with management to create and update beverage menus, considering trends and customer preferences.
• Monitor the popularity of different drinks and adjust the menu accordingly.
• Source and recommend new and unique ingredients to enhance the beverage offerings.
• Ensure the quality and consistency of drinks served.
• Develop and enforce standard operating procedures for drink preparation.
• Implement quality control measures for cleanliness, presentation, and taste.
• Interact with customers, gather feedback, and address concerns.
• Train staff to provide excellent customer service and resolve issues promptly.
• Monitor customer satisfaction and implement improvements as needed.
• Maintain accurate records of sales, inventory, and expenses.
• Generate reports for management on key performance indicators.
• Implement and enforce safety and sanitation standards.
• Promote and practice compliance with fire, health, safety and hygiene standards and regulations
• Liaise with suppliers and sales representative
• Ensure all deliveries and documents are checked in correctly
• Responsible for cocktail creation and listing of spirits, wine, beer and non- alcoholic beverages
• Build strong relationships with brands representative.
• Actively seeking for collaboration to value add to the business

Qualifications and Skills required:

• Knowledge of liquor laws and ensure that they are adhered to all times without fail
• Strong performance management and coaching skills
• At least 3 years of management experience
• Proven experience as a Head Bartender or similar role.
• Excellent leadership and communication skills.
• Strong knowledge of beverage trends, mixology, and customer preferences.
• Familiarity with inventory management and cost control.
• Ability to work in a fast-paced environment and handle stressful situations calmly.
• Familiar with local market and have a strong network is a bonus

• Responsible for the full spectrum of Accounts Payable, Accounts Receivable
• Perform Verification and Reimbursement of staff claim
• Process Accounts Payable Invoices & payment
• Uploading of invoices into XERO
• Justify and resolve discrepancies/disputes and, issue debit or credit notes
• Ensure all Accounts Payable payments are properly approved before the timely payment
• Update Cash Flow
• Handle quarterly GST reporting and queries
• Verification of income tax comps, and the preparation of various reports/responses to government stat boards
• Perform Reconciliation & Bank Reconciliation
• Resolve payment-related inquiries
• Correspondence with Suppliers
• Managing Supplier's payment on time
• Manage month-end closing requirements
• Support internal and external audit queries
• Generate reports from the computer system as needed by The Director
• Any other ad-hoc duties as assigned

Job Requirements:

• At least LCCI or Diploma in Accounting qualifications
• Minimum 2 years experience in Accounts Payable and able to handle Creditors/Suppliers' Invoices
• Proficient in Microsoft Office & XERO software
• Able to work independently in a fast-paced environment
• Possess a positive working attitude and able to work as a team
• Able to start work immediate

Job Description:

• Focus on corporate, leisure, and group bookings in the domestic market
• Conduct proactive sales activities, maintaining close contacts with potential clients through visits, calls, and correspondence
• Ensure timely completion and communication of RFPs and consortia programs
• Organize FAM trips, site inspections, and on-property entertainment
• Maximize sales effectiveness through quality sales calls and follow-up
• Attend sales meetings and provide feedback on market intelligence
• Compile market information and assist with the annual sales plan
• Support reservations in yield management and revenue maximization
• Anticipate market trends and implement promotions
• Maintain confidentiality of property and company information
• Present revenue targets and ensure monthly assessment of accounts

Requirements:

• Minimum 3 – 5 years of experience in luxury hotel or luxury serviced apartment
• Experience in handling hotels and rooms will be preferred

See Min Huay Germain

Personal Reg No: R23112250

Manpower Staffing Services (S) Pte Ltd

EA License No: 02C3423

• Check and verify food stock levels with the accepted level.
• Ensure that all service equipment is sufficient and clean in his section.
• Prepare, arrange and serve all food by using standard recipes, presentation instructions in accordance with the standard established.
• Carry out mise-en-place, preparation, cutting and deboning of meats, cooking and arranging of food as instructed.
• Report to the Chef De Partie on discrepancies or mistakes and make recommendations on improvements in his section.
• Clean the refrigerators and work tables, and ensure that his work station is clean at all times.
• Prepare food/store requisition in the absence of the Chef De Partie.
• Assist in food production in any other area as and when required.
• Assist in the preparation and checking of stocks during stock taking.
• Attend any training sessions that may be conducted from time to time.
• Any other duties may be assigned from time to time.

Requirements:

• Minimum 1-2 years of relevant experience
• Experience with kitchen equipment
• Understand basic food hygiene practices and health and safety
• Able to multitask and work efficiently under pressure
• Be punctual and well disciplined
• Able to work evenings, weekends, and holidays

• Responsible for welcoming guests in a courteous and prompt manner and leading them to a prepared table in accordance with outlets' seating procedures.
• Be familiar with the menu, promotions, and service procedures.
• Provide full assistance to guests concerning general queries.
• Provide full assistance to incoming inquiries via email or telephone and make reservations accordingly and accurately for the guests.
• To work closely with the Operations / Service Operations Manager, shift leaders, and staff members to ensure all guests are greeted properly and escorted to their ready tables.
• Obtain familiarity with venue policies and procedures in reference to training, safety, and security.
• To familiarize with the work nature and responsibilities of floor staff and all the venue events.
• Ensure the reservation desk are well maintained. Assist manager in keeping traces of guest history profiles.
• Maintain an adequate supply of stationery as required.

Job requirements:

• Well-groomed and professional disposition
• Service orientated, friendly and good interpersonal skills
• Good command of written and spoken English
• Able to communicate with all levels
• Good leadership, performance management and coaching skills
• At least 1 to 3 years of relevant experience in a similar industry

Description about the concept, Bae’s:

In the vibrant nightlife scene of Singapore, ‘Bae’s’ introduces a groundbreaking concept - a pulsating club nestled within the inviting ambience of a cosy, harmonious living room x music room setting.

Bae’s is a hip hop club lounge aimed at revolutionising disco cocktails with a Korean-Asian flair with delectable bar bites.

Who are behind Bae’s*:

• The Proper Concepts Collective - the hospitality group behind The Feather Blade, Rappu Handroll Bar, Ms Maria & Mr Singh, GOHO
• Native Holdings - the cocktail bar group by Vijay Mudaliar , Native (No.14 The World's 50 Best Bars 2021) & Analogue (No.15 Asia's 50 Best Bars 2023)
• Chuga Soju & Coolpotions Singapore

Job Description

• Assist the Head Bartender in overseeing the bar staff, ensuring they adhere to service standards and policies.
• Provide guidance and support to bartenders, barbacks, and other team members.
• Assume a leadership role in the absence of the Head Bartender.
• Interact with customers, take orders, and deliver a high level of customer service.
• Ensure that all service procedures are carried out to the standards required
• Address customer concerns or issues promptly and professionally.
• Ensure that the bar staff maintains a friendly and welcoming atmosphere.
• Assist in managing and controlling the bar inventory, including ordering supplies and maintaining appropriate stock levels.
• Conduct regular inventory checks to minimize waste and prevent shortages.
• Work with the Head Bartender to implement cost control measures.
• Provide ongoing training to existing staff to enhance their skills and knowledge.
• Foster a culture of continuous learning and improvement.
• Ensure the quality and consistency of drinks by monitoring preparation methods and recipes.
• Conduct taste tests and quality checks to maintain high standards.
• Collaborate with the Head Bartender to create and update drink menus.
• Other ad-hoc duty as assigned

Qualifications and Skills required:

• Knowledge of liquor laws and ensure that they are adhered to all times without fail
• Strong performance management and coaching skills
• At least 3 years of management experience
• Good drinks product knowledge in mixing, garnishing and serving
• Service orientated
• Good communication and interpersonal skills
• Able to work under pressure and fast paced environment

• Greet guest and assist in seating them within the establishment
• Introduction of our menus and products, with recommendations being made of requested
• Assist with service of both food and beverages, from delivery on initial orders to clearing of plates and glassware and refreshing of tables for the next group of guest arrivals.
• Taking and timely serving of orders, including food and beverages to our guests; cross-checking with both guests and back-of-house team to ensure accuracy of orders
• Take & process customers’ orders and generate their bills
• ​Report to work on time. Keep your personal appearance immaculate, e.g. well-groomed hair, clean uniform etc
• Resolving customer complaints regarding food quality, drinks and service and making sure the business complies with health and food safety regulations
• Provide answers to queries by customers regarding services and offers
• Assist to manage queue and/or reservations
• Support opening & closing of outlets including cleaning and washing soft serve machine, guest washroom, etc
• ​Ensure that safe distancing measures and hygiene standards are strictly adhered to
• Ad-hoc duties as assigned by the manager

Requirements:

• 2-3 years of relevant experience in the same capacity of work preferred
• Able to work independently and in a team environment
• Self-motivated and have strong initiative
• Good interpersonal skills and able to interact with all levels, internally and externally, in a professional and responsive manner
• Good communication and people skills, customer service orientation
• Cheerful and attentive to cleanliness and safety
• Able to work under pressure in a fast-paced, yet fun environment
• A team player with a good sense of job responsibility and a keen eye for details
• Honest willingness to learn and grow with the Company

• Assist the nightclub manager in the day-to-day operations, ensuring smooth and efficient processes.
• Oversee the execution of daily tasks, including staffing, inventory management, and facility maintenance.
• Training and supervision of nightclub staff.
• Work closely with team members to ensure they understand their roles and responsibilities.
• Maintain high-quality customer service standards.
• Interact with patrons, addressing their needs and concerns in a professional manner.
• Collaborate with the team to create a welcoming and enjoyable atmosphere for customers.
• Collaborate with security personnel to maintain a safe environment for patrons and staff.
• Assist in the implementation and enforcement of security protocols.
• Assist in planning and coordinating special events, ensuring smooth execution.
• Collaborate with event organizers, DJs, and other entertainment personnel.

Requirements:

• Previous experience in a supervisory or assistant management role in the nightlife or entertainment industry.
• Familiarity with nightclub operations, including knowledge of sound and lighting systems.
• Strong communication and interpersonal skills.
• Flexibility to work late-night hours and weekends.
• Leadership and teamwork skills.
• Ability to thrive in a fast-paced environment.
• Problem-solving and decision-making abilities.
• Customer-focused mindset.

We are looking for a spirited individual passionate about hospitality to join the team. Although very much valued, F&B experience is not required. We are looking for someone with a positive attitude who values working in a nurturing environment.

This role involves a variety of tasks, mainly to do with setting up the restaurant, and providing outstanding service and hospitality to our guests. We're looking for individuals who thrive when interacting with others and making meaningful connections.

Applications are open to all, and we look forward to hearing from you!

Who are we?

Marcy’s is a restaurant set amidst the backdrop of Duxton, a seafood bistro at heart that takes familiar ideas and presents them in new, satisfying ways. We draw greatly on the similarities between Latin American and Southeast Asian ingredients, showcasing the best local and regional herbs, spices and aromatics, paired with seafood in bold new ways. Our intimate bar is open late and promises a good time.

What you will get?

· Great working hours (evenings only and no split shifts)

· 44 hours a week, 2 days off, 5 day work weeks!

· Daily staff meal

· Late night transport

· Peers and Managers that will help you settle in and grow

· A positive work environment

· Reward and recognition

· The opportunity to develop and grow with the brand and progress at your own pace

Description about the concept, Bae’s:

In the vibrant nightlife scene of Singapore, ‘Bae’s’ introduces a groundbreaking concept - a pulsating club nestled within the inviting ambience of a cosy, harmonious living room x music room setting.

Bae’s is a hip hop club lounge aimed at revolutionising disco cocktails with a Korean-Asian flair with delectable bar bites.

Who are behind Bae’s*:

• The Proper Concepts Collective - the hospitality group behind The Feather Blade, Rappu Handroll Bar, Ms Maria & Mr Singh, GOHO
• Native Holdings - the cocktail bar group by Vijay Mudaliar , Native (No.14 The World's 50 Best Bars 2021) & Analogue (No.15 Asia's 50 Best Bars 2023)
• Chuga Soju & Coolpotions Singapore

Job Description

• Thoroughly clean and polish glasses to ensure a pristine presentation for drinks.
• Maintain a clean and tidy bar area to uphold high hygiene standards.
• Assist with preparation tasks to streamline the efficiency of the bar service.
• Regularly check and replenish ice levels; ensure an ample supply of mixers for smooth operations.
• Efficiently take customer orders, providing attentive and friendly service.
• Complete closing procedures, including settling bills and ensuring all transactions are accurately recorded.
• Set up the bar for service, ensuring all necessary items are in place. Similarly, close the bar efficiently at the end of the day.
• Organize bottles and glasses in a manner that supports efficient drink preparation and enhances beverage promotions.
• Demonstrate strong communication skills to ensure a smooth flow of service.
• Assist the restocking and replenishment of bar inventory and supplies.
• Adhere to health and safety guidelines to create a safe and hygienic environment for both staff and customers.
• Work closely with the manager to facilitate the efficient operation of the bar on a daily basis.
• Other ad-hoc duty as assigned.

Qualifications and Skills required:

• Proven experience as a Bartender in a fast-paced and customer-oriented environment.
• Knowledge of beverage recipes, preparation methods, and presentation techniques.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Familiarity with health and safety regulations in the food and beverage industry.