Looking for Operations Manager

Responsibilities:
1) Manage daily operations of the company, including daily operations, order fulfillment to

ensure minimal customer complaints.

2) Effectively manage the Company's inventories, including procurement, tracking, reporting, cost control.

3) Lead and oversee the employees to ensure that all operations are smooth.

4) Communicate and regularly monitor SOP compliance.

5) Manages the growth and success of the company.

6) Plans, schedules, and reviews workload and manpower to make sure targets are being met on a cost-effective basis.

Skills:

1) Active participation in strategic planning process involving setting of objectives, refining processes and development of business growth strategies.

2) Ability to lead company achieve desired outcomes.

3) Ability to be proactive and also to foresee events and react appropriately towards different situations.

4) Good communication and interpersonal skill to handle various situations, customers and vendors.

5) Attract talent and setting training standards and hiring procedures.

6) Inventory and manpower management.

(6 Months period)

· Designs, plans, and handles testing, commissioning, software programming and supervision on site for Building Management System (BMS) on project plan, specifications, and contract documents.

· Analyses plans, specifications, and contract to determine project requirements.

· Prepares submittals containing schematics, descriptions and technical literature as required.

· Maintains current design documents throughout project duration.

· Prepares engineering re-estimate reports and minimizes report variances.

Perform testing & commissioning of BMS.

Job Requirements:

· Project management skill is required.

· Degree in Mechanical/ Electrical engineering or its equivalent

· HVAC experience and sequence of preparation for Building Management System (BMS)

Experience in BMS technical submittals preparation

This is an 8-month contract role based onsite in Singapore with a US MNC tech giant.

Responsibilities:

• Implement regional strategies & programs to transform our resellers to become activated to sell a wider suite of products.
• Negotiate and enable resellers to retain and expand their existing business customers that are using our products.
• Drive quarterly business plans with partners and own the day-to-day execution via a direct and active relationship with partners.
• Support the sales delivery via partner-led go-to-market activities and channel-sales plays, e.g. account-based marketing, events, campaigns.
• Track, analyze and communicate key quantitative metrics and run quarterly business reviews with regional & global partner exec teams
• Collaborate with cross-functional teams including product, sales, customer success, partner engineering, legal, marketing, and PR.

Requirements:

• 10+ years of relevant work experience in SaaS, Business development roles including exposure to SaaS solutions.
• English language proficiency
• Experience driving early stage product adoption, leveraging ecosystems, channel and strategies of scale
• Problem solving – having faced many predicaments in the past, you are a natural at getting to the heart of a problem and navigating the path to a suitable outcome for all.
• Program management – you are at ease with managing various competing projects, keeping everyone up to date and following through on delivery.
• Strategic thinking – you enjoy seeking out the relevant information to craft strategic, long-term plans along with corresponding targets.
• Negotiation – a skill you have developed over the years in the channels space, understanding and even anticipating the push and pull factors is now second nature.
• Collaboration – you are deliberate in creating multi region, cross-functional relationships to lead projects successfully.
• Analytical – you leverage data to develop business plans, understand customers and market insight and analyze program effectiveness.

Preferred Qualifications:

• Hardware industry experience ideally within XR/VR business.
• Other hardware sales experience (e.g., Apple, Microsoft hardware, etc.)
• B2B enterprise experience

Responsibilities:

• Manage and coordinate corporate tax (including personal tax, partnership tax, and withholding tax) compliance engagements.
• Develop budgets, determine resource requirements, and direct/monitor engagements.
• Maintain continuous interaction with clients, manage expectations, and ensure exceptional client service.
• Oversee the tax compliance process and adapt to challenges in the process.
• Leading the tax compliance function, delegating work effectively, coaching, training, and resolving staffing issues.
• Attend to tax queries and dispute resolution with the tax authorities.
• Share knowledge to develop professionally and enhance service delivery. Facilitate open communication and supervise staff.
• Participate in recruiting efforts when necessary.
• Contribute to a stable and team-oriented working culture.
• Assess and identify business development opportunities.
• Build strong internal cross-functional relationships within the company.
• Involve in any other ad-hoc projects and related tasks as and when required.

Qualifications:

• Bachelor's degree in Accounting, Finance, or related field, with recognized Professional Qualification.
• Demonstrated client management aptitude and leadership potential.
• Extensive experience in Tax compliance, with proven track record in quality management and team leadership.
• Good understanding of business and tax technical issues and the ability to transform these into value-added solutions for clients.
• Strong command of spoken and written English.
• Excellent communication skills (oral and written) to deliver effective client service.
• A team player with the ability to meet deadlines and work with minimal supervision.
• Knowledge in the software Singtax (Corporate & Personal) preferred

ROLE

• The role is part of IT team, where this role’s key focus is on managing projects end-to-end from IT delivery perspective. Run SCRUM ceremonies.
• Ensure governance and policy compliance. Identify and manage technology risks and constraints.
• Work closely with internal stakeholders, technology partners and vendors. Provide regular update to the stakeholders and management.

KEY ACCOUNTABILITIES

• Responsible for managing project end-to-end from technology perspective.
• Run SCRUM ceremonies i.e., backlog grooming, sprint planning, daily standup, retrospective.
• Work with business stakeholders for backlog grooming and prioritization.
• Lead the team for technology deliverables and clear the impediments.
• Coordinate with business stakeholders, vendors, technology partners and regional team.
• Maintain and adopt Agile best practices and lifecycles for process workflows.
• Ensure user stories committed in the sprint are delivered on time as per business requirements.
• Responsible for creation, managing and following through project plan if it is waterfall approach.
• Ensure proper process workflow is followed in accordance with internal controls, compliance, and audit requirements.

EXPERIENCE / QUALIFICATIONS

• Bachelor’s degree in computer science, computer engineering or relevant field
• PMP/Agile/Scrum Certified
• Strong demonstrable technical project management skills, ideally with agile methodology
• Knowledge on Software Development Life Cycle
• Knowledge of IT Service Management Frameworks and Standards (e.g., CMMI, ITIL)
• Experience in Asset Management/Investment Domain
• Experience in managing internal and external stakeholders across business functions, technology, data and vendors
• A proactive approach and the ability to take initiative, make decisions and deliver results
• Good communicator, facilitator, influencer, and problem solver
• Ability to multitask and prioritize time effectively

Job Objectives:

Tasked with aiding the Security Manager in safeguarding properties and ensuring the well-being of guests, employees, and the hotel. Supervise all activities of security staff to ensure compliance and proper application of department regulations and hotel policies. Documents all action in the department, including: emergencies, loss, theft, or accident.

Primary Responsibilities

• Manages the Security Department, alongside with Security Manager.
• Oversees the security department and their day to day operations.
• Trains all security personnel in their areas of responsibilities.
• Reviews policies, procedures, and instructions on a regular basis.
• Evaluates possible hazards or threats to security.
• Promotes a safety attitude amongst all employees.
• Ensures safety of persons in the hotel and property assets.
• Reports irregularity in employee or guest behavior.
• Handles loss, damage and accidents.
• Handles, documents, and follows up with necessary persons any accidents occurring in the hotel premises.
• Investigates theft as reported by guest or employee.
• Documents all action in the department, including: emergencies, loss, theft, or accident.
• Participates in weekly department heads meeting in absence of Security Manager - Rooms Division Meeting and any others if requested.
• Secondary liaison for interacting with government officials, ministries, and law enforcement agencies.
• Reviews emergency procedures regularly.
• Delivers security training and promotes awareness within the hotel.
• Performs other duties as assigned by Security Manager.

Job Requirements

• Minimum education of High Vocational diploma in any discipline. Bachelor degree holder have an advantage.
• At least 3 years’ experience in a similar position in security & safety operations.
• Basic knowledge of local laws, investigative methods and fire safety.
• Criminal-free record
• Have good English communication skills both in written and spoken
• Possess professional disposition with good communication and interpersonal skills

Responsibilities

1. Staff Management

• Recruit and train staff to ensure they are knowledgeable on menu items, service standards and policies
• Delegate tasks and responsibilities to team members as needed
• Conduct regular performance evaluations and provide coaching and feedback to improve performance

2. Customer Service

• Ensure high-quality customer service standards are met and maintained at all times
• Address customer complaints and concerns promptly and professionally
• Monitor customer feedback and implement improvements as necessary

3. Financial Management

• Manage budgets and financial goals, including revenue, labor and food costs
• Create and implement cost-saving measures to increase profitability
• Monitor inventory, order supplies, and negotiate with vendors for the best prices

4. Menu Development

• Create and update menus, ensuring they meet customer needs and expectations
• Source new ingredients, products and suppliers to enhance menu items
• Maintain a keen awareness of industry trends and use this information to update menus

5. Compliance

• Ensure compliance with all health and safety regulations and protocols
• Maintain all required licenses, permits and certifications

Qualifications

• Diploma in Hospitality Management or related field
• Minimum of 5 years of management experience in the food and beverage industry
• Experience with financial management, inventory control, and cost analysis
• Strong leadership skills and ability to manage and motivate staff
• Excellent customer service skills with a focus on guest satisfaction
• Ability to work in a fast-paced environment and adapt to changing priorities

Assistant Manager, Business Development is a pivotal role within our sales team, responsible for driving growth by identifying and pursuing sales leads, presenting our products/services to potential clients, and fostering strong relationships with new contacts. The incumbent will play a crucial role in client retention by effectively communicating new developments and ensuring a high level of client satisfaction. In addition, the Assistant Manager will oversee the creation and evolution of marketing literature to support our business development efforts.

The Assistant Manager, Business Development also responds to RFP's, tenders, and develops sales in new sales territories.

Key Responsibilities

• Proactively identify and research potential sales leads through various channels, including online research, industry events, and networking.
• Qualify leads based on defined criteria and prioritize opportunities with the greatest potential for business growth.
• Initiate contact with potential clients, engaging in effective communication to understand their needs and present our products/services as solutions.
• Conduct compelling and persuasive sales presentations, tailored to the specific needs of each client.
• Build and nurture relationships with key decision-makers and stakeholders to establish a strong rapport.
• Work closely with existing clients to understand their evolving needs and business objectives.
• Regularly communicate new developments, updates, and offerings to prospective and current clients to maximize client engagement and retention.
• Communicate company value proposition and deliver a conceptual proposal and service delivery design
• Manage the end-to-end bid process
• Finding and developing new markets and improving sales.
• Developing quotes and proposals for clients.
• Attending conferences, meetings, and industry events.
• Preparation of sales & marketing materials and tender proposals.
• Maintain accurate and up-to-date records of all sales activities, client interactions, and progress in company software.
• Prepare regular reports and analyses on sales performance, lead generation, and conversion rates to provide insights for decision-making.

Requirements

• Experience & Track Records
• Minimum 3 years in the environmental services industry
• Degree in Business Management, Marketing, or its equivalent
• Self-motivated, sales-driven, and able to work independently as well as part of a team
• Demonstrable experience/track record performing in a new business hunter role in a solutions-based B2B environment
• Results-oriented

Roles & Responsibilities:

Good understanding of bakery shop operations. experience in cafe & bakery is a plus

Supervising a team of retail assistants to ensure smooth operation

Create processes to get work done efficiently

Handle inventory management, housekeeping and merchandising

Process payments by totalling purchases; processing cash or other credit cards

Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

6 days roster based (retail hour 10am to 10pm)

1 weekday off

Benefits:

1. Training will be provided.

2. Annual leave and medical leave

Description

• You will be responsible for leading business and technology outcomes for assigned program, project, or contracted service.
• You will leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements.
• Your day-to-day activities will revolve around managing the project team, ensuring timely delivery of project milestones, and ensuring that the project is delivered within budget.
• You will be expected to be an SME in Program Project Management with expert proficiency.
• Having expert proficiency in Business Process Design, M&A Integration Management Office (IMO), M&A Tech Integration Change & Comms, and Requirements Analysis will be advantageous.
• Lead the project team to ensure timely delivery of project milestones.
• Ensure that the project is delivered within budget.
• Manage project risks and issues and develop mitigation strategies.
• Provide regular project status updates to stakeholders and senior management

Requirements

• Know-Your-Customer (KYC) and Anti-Money Laundering (AML) experience
• KYC system experience - eg, Detica/ NetReveal system functionalities and/or technical understanding is a plus
• System Implementation Project Management experience - ability to drive discussions, manage stakeholders and perform management updates in a timely and concise manner

Rainbow Centre (RC) envisions a world where persons with disabilities are empowered and thriving in inclusive communities.

The Senior Accounts Executive plays a key role in ensuring that accounts of the Rainbow Centre are maintained in accordance to its constitutions and established policies and procedures.

The incumbent is responsible for updating the accounting system with details of all financial transactions, monthly management reporting and ensuring that monthly finance schedules are completed on time. All these to be done in collaboration with various stakeholders and as directed by his/her Reporting Officer

Key Result Areas

Financial Management and Reporting

• Manage the accounting functions for the assigned schools, programmes and/or units which includes primarily the General Ledger (GL) management, and as it may, the accounts payable, accounts receivables, cash management, fixed asset management, and any other accounting related functions as required.
• Ensure all monthly close timetables and deliverables are met in accordance with Management instructions, including all fund reporting requirements as set out by the funders.
• Preparation of monthly schedules for reconciliation purposes and up-keeping of monthly cash flow forecast.
• Provide support in preparation of monthly management reports and variance analysis.

Financial Administration

• Ensure all banking transactions are updated and recorded accurately and in a timely manner.
• Provide back-up support for Accounts Payable and/or Accounts Receivable functions and guidance to the respective teams where required.

Budget and Financial Analysis

• Assist in the formulation and preparation of annual budget and forecast.

Internal Controls

• Facilitate the internal or external audits, and liaise with the other stakeholders in the planning and coordination of any of these audits. This includes any audit certifications/AUPS engagements as required by the funders under funding requirements.
• Assist in the monthly financial closing process (review, upload and post monthly journals) of other schools/units/programmes as required.
• Keep abreast with knowledge of funding requirements related to financial matters and ensure compliance with tax regulations and other regulatory requirements.
• Perform regular checks of the accounting activities of the assigned schools, units and/or programmes, which include monthly reviews of financial transactions to check for appropriate documentation, correct account assignment and approvals
• Ensure that adequate internal controls are in place, closely monitor all financial activities and keep the superior advised of all situations which have the potential for a negative impact on internal controls or financial performance.
• Ensure appropriate control and security of all cash resources at all times.

Team Collaboration and Administration

• Assist and support the financial accounting team when needed.
• Assist in taking appropriate action with departments concerned to address audit findings and recommendations, follow through on action plan commitments.
• Ensure protection and maintenance of assets through the enforcement of internal control policies and procedures.

Job Holder Requirements

• Min Diploma in Accountancy
• At least 5 years relevant working experience or more in a similar role
• Proficient in MS Office (especially Microsoft Excel)
• Good oral, written and interpersonal communication skills in working with individuals and groups at all levels.
• Ability to assimilate and analyse information quickly and accurately.

Key Responsibilities:

• Sales Strategy Development: Develop and implement effective sales strategies to promote our accounting, tax, payroll, and corporate services. Identify and target potential clients in Singapore and the broader region.
• Client Acquisition: Proactively identify and pursue new business opportunities through cold calling, networking, and outreach. Conduct market research to understand client needs and tailor services to meet those needs.
• Sales Forecasting: Prepare accurate sales forecasts and reports. Track and report on sales performance metrics, adjusting strategies as necessary to achieve targets.
• Revenue Growth: Contribute significantly to our goal of doubling revenue in three years by driving new business and expanding existing client relationships.
• Relationship Management: Build and maintain strong relationships with clients, understanding their business needs and ensuring satisfaction with our services. Act as the primary point of contact for client inquiries and concerns.
• Sales Presentations and Proposals: Prepare and deliver compelling sales presentations and proposals to prospective clients. Clearly communicate the value and benefits of our services.
• Collaboration with Internal Teams: Work closely with the accounting, tax, payroll, and corporate services teams to ensure seamless service delivery and client satisfaction. Provide feedback to internal teams to improve service offerings.
• Market Analysis: Monitor market trends and competitor activities to identify new opportunities and stay ahead of industry developments.

Qualifications:

• Bachelor’s degree in Business, Marketing, Finance, or a related field
• Proven experience in sales, preferably in the professional services industry (accounting, tax, payroll, corporate services)
• Strong understanding of the corporate services market in Singapore and the broader region
• Comfortable and experienced in dealing with customers from Europe and China
• Excellent communication and interpersonal skills
• Ability to build and maintain strong client relationships
• Results-driven with a proven track record of meeting or exceeding sales targets
• Proficient in using CRM software and other sales tools
• Strong presentation and negotiation skills
• Self-motivated and able to work independently as well as part of a team

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as Vice President, Core Operations Manager - Hybrid (Internal Job Title: Ops Sup Lead Analyst – C13) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Effectively manage and provide oversight of high risk third party and Citi affiliate activities. Ensuring effective risk management practices are in place for third-party relationships, adhering to Citi’s Third-Party Risk Management program
• Manage and perform critical Core Ops Payment processes. Ensure all processes are executed in accordance with Citi policies and procedures, complying with statutory regulations and laws and ensure enhancement and maintenance of internal controls to reduce/control risks and to improve operations standards
• To partner various teams including products, technology, control and other support teams to deliver operational and business goals with paramount focus on timeliness, accuracy and control of delivering payment services. Lead industry payment related projects.
• Perform analysis to define problems, develop innovative solutions, streamline operational processes and expand Operations capabilities for new products and services
• Handle all Audits – internal and external
• Acts as SME to senior stakeholders and /or other team member

As a successful candidate, you’d ideally have the following skills and exposure:

• Bachelors’ degree in finance or related field with >15 years of relevant operational experience
• Good understanding of managing large operations team, complex franchise critical processes and relevant controls
• Meticulous and eye for detail and process improvement
• Strategic thinking and Proactive, ability to use own initiative and take lead to devise creative solutions
• Excellent interpersonal, communicate, leadership and management skills
• Strong problem-solving skills and analytical

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

You will provide support to the Innovation Council and coordinate with Priority Area Leads to drive healthcare innovation efforts across the Academic Medical Centre (AMC), fostering partnerships between internal stakeholders and external partners to build a sustainable platform for sharing and learning. As part of the Academic Medicine Innovation Institute (AMII) secretariat team, you will plan and facilitate the key meetings of AMII. You will lead the preparation of the meeting materials and ensure timely monitoring, reporting and updating of the progress of AMII projects and initiatives to the Senior Management and other key stakeholders.

You will also be involved in the coordination, planning and organisation of AMII key events, such as the annual Innovation Retreat and Workshop. Additionally, you will maintain the repository of innovation projects by coordinating with the relevant offices to compile and update project information. You will be responsible for keeping an up-to-date record of AMII’s innovation resources, including assets, capabilities, programmes and partnerships and ensure that the information is up to date.

As a secondary role, you will support the planning and execution of cluster-wide innovation grant calls.

Job Requirements

• Bachelor’s Degree in any discipline, preferably with good honours
• 6 to 8 years of relevant experience, preferably in healthcare management, innovation funding, or any other innovation-related fields
• Knowledge of healthcare innovation processes
• Experienced at stakeholder management and partnering
• Experienced in grant administration and organising webinars
• Experienced in using data visualisation tools
• A professional team player who can facilitate discussions among different stakeholders and drive shared goals
• Adept at handling complex, ambiguous and challenging situations
• Comfortable working in a fluid environment and a growing organisation
• Excellent communication and interpersonal skills

Job Description

• Responsible for ensuring that multiple SAP projects are delivered within scope, quality, time and budget requirements. Also, in charge of the overall use of resources.

• Take lead in all the phases of SAP project implementation, from project planning, execution, risk management, go-live and project closure.

• Working with internal clients to determine project definition and business requirements.

• Setting up an appropriate project organization.

• Accountable for developing & managing project plans & WBS and coordinating the activities of the project team and sub-team.

• Communicate and coordinate with business user team to ensure project can be carried out as planned.

• Ensure that all strategies are implemented efficiently and according to plan and that the client goals are satisfactorily reached.

• Managing client and stakeholder relationships at project level.

• Provide project status reports & phase reports to internal PMO & stakeholders.

• Providing leadership, motivation & coaching to project teams and clients in an SAP environment.

• Advising clients on project governance as well as template governance.

• Manage all change request (CRs) if timeline, scope, or resource requirements change.

• Plan & execute knowledge transfer from realization team to support team (AMS)

The upcoming Eastern General Hospital (EGH) seeks to provide excellent healthcare and promote healing that is centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services covering emergency, acute and secondary care. EGH’s vision is to be a great hospital for the community and a great workplace for staff, and it seeks to do so by harnessing innovative technologies in patient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

In this role, you will be part of the Development Secretariat team to support the Hospital Planning Committee (HPC) in the planning, coordination, development and management of Eastern General Hospital and Eastern Community Hospital (EGH Campus). You will support the Deputy Director (Hospital and Services Planning) to ensure that the execution, budget and quality of the development are in accordance with the established program, which includes end-user briefs, operations requirements, systems design with technology partners, guidelines and project timelines. Additionally, you will facilitate workshops, coordination meetings with various project stakeholders and reporting to HPC.

Job requirements

• Bachelor degree in Architectural, Engineering or related fields
• Minimum 8 years of related work experience and demonstrated competency (with at least 2 years of managerial / supervisory experience)
• Knowledge and skill in design thinking, change management, project management, process and technology adoption methodologies, would be a strong advantage
• Familiar with hospital operations
• Excellent communication and interpersonal skills and the ability to engage various stakeholders
• Team player, highly motivated and action-oriented with excellent planning, analytical and critical thinking skills
• Able to work under pressure, adapt to change and manage challenges
• Familiar with AutoCAD, Photoshop and presentation software.

About our client: Our client is an EPC contractor in the Offshore Oil & Gas industry.

About the role:

• Lead initiatives for mergers, acquisitions, and joint ventures to drive company growth.
• Identify and evaluate potential strategic partnerships, investments, and new market opportunities.
• Conduct financial modeling, risk assessments, and market analysis for business expansion projects.
• Develop and maintain relationships with external partners, investors, and key stakeholders.
• Support C-level executives in formulating and executing growth strategies.
• Monitor industry trends, competitive landscapes, and market dynamics to inform corporate strategies.
• Assist in the review and negotiation of contracts and other documents related to such acquisitions, investments and joint ventures.

About you:

• Bachelor’s degree in Business, Law, Finance, or a related field.
• Minimum 7 years of experience in corporate development, M&A, or strategic partnerships.
• Excellent analytical and financial modeling skills.
• Proven ability to manage complex projects and multiple stakeholders.
• Exceptional communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a multidisciplinary team.
• Knowledge of commercial law, contract law, and regulatory frameworks preferred.
• Coordinate with internal departments (e.g., Legal, Finance, Operations) to ensure alignment with company goals.

Other information:

Work location: West (company transport is provided in selected MRT stations)

Working days:5 days works week, 8am to 5.30pm

*Please note that only shortlisted candidates will be contacted. *

Employment Agency: Kingsforce Management Services Pte. Ltd.

Employment Agency Licence No: 94C3545

EA Personnel: Vikneswaaree Subramaniam

EA Personnel Reg. No.: R24124033

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

This position supports global and local marketing campaigns by implementing digital sales, marketing, and logistics strategies across all of Bacha Coffee’s online marketplaces. The objectives include driving net sales while maintaining luxury market positioning. This role requires understanding of online marketplace platforms, branding, digital marketing, performance marketing, and knowledge of online luxury retail and digital platforms.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position will assist with the conception of campaigns, and management of online marketplaces, and has primary working relationships with the Design, PR, Marketing, Social, Operations, IT and Warehouse teams, as well as staff with similar roles within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (enablers, advertising etc.) as well as customers from online marketplaces.

Responsibilities

• Assist in the development and implementation of creative marketing plans aligned with the corporate strategy and brand image, across multiple marketplace platforms.
• Collaborate closely with internal and external teams including design, marketing, PR, social, to develop and implement marketplace related collaterals and plans.
• Maintain and develop good relationships with marketplace partners and stakeholders through regular contact.
• Manage project timelines of each marketplace campaign and new marketplace launches
• Ensuring marketing standards in each marketplace are adhered to and that marketing/design guidelines are respected by partners and marketplaces
• Working closely with the digital warehouse team and supporting the team on order fulfilment for self-run marketplaces
• Handling day to day paperwork and liaising with Finance, Warehousing, 3rd party couriers
• Assist in shipment tracking to ensure flow in self-run marketplaces
• Providing support to all internal teams in relation to relevant marketplaces
• Updating internal stakeholders, local and international marketing databases on a needs basis
• Continuously monitor, conduct regular reporting and data analysis to understand specific marketplace performance, identifying areas for improvements and optimisations.
• Stay updated, and sharing market trends, best practices and innovations, proposing ideas and initiatives and new marketplace potentials

Requirements

• Bachelor degree in Business, Marketing, eCommerce or a related field
• 2 – 4 years of proven experience in marketplace management, with track record of success in driving gross merchandise value GMV growth.
• Strong communication and interpersonal skills, with excellent command of English
• Proficiency in a second language is preferred.
• Meticulous, adaptable, creative thinker who can work independently in a fast-paced environment, managing multiple projects simultaneously
• Understanding of online marketplace platforms such as Amazon, Tmall, Lazada etc., including tools, technologies and best practices.
• Results-driven and able to work under pressure
• Experience working in the luxury industry would be a plus
• Problem solver, with strong time and project management skills
• Positive character who is able to pivot across multiple tasks

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

Bacha Coffee is hiring a Customer Service professional to handle all incoming customer inquiries and calls in regard to our Brand, products, and eCommerce orders via Brand.com as well as pure player eCommerce marketplaces.

The role requires knowledge of the online luxury retail business and a solid foundation of quality service standards.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position has primary working relationships with the eCommerce team, IT and Warehouse teams, as well as staff with similar positions within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (marketplace enablers, third-part logistics providers etc.) as well as customers from online and social media platforms.

Responsibilities

• Manage engagement with customers to ensure care is taken to uphold the best standards of service including response time, quality of replies, follow up, etc.
• Handle all incoming calls and customer inquiries via Brand.com and any other channels, responding in a professional manner, and helping customers to resolve their issues. Ensuring that queries are replied within 1 business day.
• Be able to provide information about Bacha Coffee’s products and services when necessary.
• Initiate email correspondence with customers, when required.
• Liaising with external partners, such as third-party logistics providers, to ensure timely deliveries.
• Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service.
• Monitor customer inquiries, and provide insights into customer behaviour and suggest improvements to increase customer satisfaction, engagement and commercial opportunities.
• Working internally and with external teams to ensure that strong relationships are built and maintained with high-net-worth customers to enhance their experience with Bacha Coffee.
• Assist in developing and implementing customer service policies, procedures and standards to ensure that Bacha Coffee’s standards and quality are consistently upheld.
• Monitor response times, customer recovery standards, ensuring that targets and KPIs are met.
• Coordinate and communicate with internal teams, including the digital warehouse, to ensure that customer queries and issues are resolved promptly, with quality.
• Utilise customer care systems or other tools to follow up, close cases, and proactively outreach to customers when required.

Requirements

• Minimum 3 – 5 years of working experience in a customer service role.
• At least 2 years of working experience in online D2C.
• At least 2 years of experience operating pure player marketplace backend systems.
• Strong communication and interpersonal skills, with an excellent command of English
• Meticulous, adaptable, possess an eye for detail and the ability to work independently in a fast-paced environment.
• Proficient with MS Office applications.
• Experience in mentoring team members is a plus.
• Experience in utilising customer care management tools is a plus.
• Positive character who is able to pivot across multiple tasks.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Job Description

• Responsible for overall major key account
• Be accountable for the business and operation to provide Leadership and Decision-making to the Control Tower, procurement and transport operations teams
• Manage the integration & implementation of new structures developed in operations
• Manage resources including tackling staff performance issues and identification of training needs, reviewing productivity and local recruitment.
• Ensure that all transport is carried out within predetermined cost and security standards
• Identify, lead, drive and monitor process improvement activities.
• To be responsible for the technical delivery of the solution design and modelling of all actual and potential business solutions.
• Assist the Control Tower team with the preparation of customer presentations, project submissions, response to invitation to tender documents and any other process towards the delivery and implementation of improvement initiatives.
• To be a major contributor to the development of new structures and methodologies within the primary supply chain.
• Building a strong partnership with vendors (such as carriers, feeder operator) and ensure they deliver the best service level to customer.
• Closely communicate with DGF network at destination and ensure they deliver the best service to customer
• Bring an overall view on transport within the customers organization in order to identify further savings attributable to optimization
• Ensure Operational Savings are delivered and Service Levels and Customer Satisfaction are delivered for LLP customers
• Responsible to manage the procurement activities for shipping lines and barge operators
• Commercial ownership of the key account at the country level

Job Requirements

• 12 years shipping operations and customer service handling key customers
• 4 years managing a large team (> 10)
• At least diploma education

Job Description

• Seeks and prospects for high value target accounts to win new customers generally in the 100k - 500k range net sales per annum; focusing bringing new Ocean freight customers on board.
• Builds rapport and trust with customers by being informed about customer's business and the market
• Assesses the type and size of customer needs and recommends solutions based on these needs by using industry knowledge
• Closes business connecting a customer need with a DHL solution and the value it may create for the customers
• Gathers customer and market information to update product and trade lane on current conditions
• Supports customer retention by conducting joints visits with Product, TL and organizing workshops inviting customers to share information on updated regulations, products, etc.
• Ensures successful retention of customers by maintaining close liaison with them, ascertaining their satisfaction level via DHL Global Forwarding service standards and to anticipate and/or prevent potential problems.
• Uses networks within the various Sales channels within DP DHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs.
• Provides forecast in relation to opportunities & pipelines using DGF CRM.
• Engages pro-actively with Product to resolve commercial / operational issues.
• Collects relevant customer information for the RFI/RFP/RFQ and prepare documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).
• Performs any other duties assigned by immediate superior

Requirements

• Deep knowledge in the freight forwarding business
• Good communication and presentation skills, ideally selling experience in competitive markets
• High degree of self confidence, initiative and commitment
• Diploma/ degree with at least 3-4 years of relevant working experience

Job Summary:

We are seeking a motivated and results-driven Business Development Executive to join our team. The ideal candidate will be responsible for identifying new business opportunities, building relationships with clients, and driving growth initiatives to expand our market presence.

Key Responsibilities:

• Identify, qualify, and manage new business leads and opportunities.
• Develop and execute strategic plans to identify, target, and acquire corporate clients.
• Act as the liaison between clients, designers, and other stakeholders to ensure that client requirements are not only met but exceeded.
• Manage post-tender interviews, working alongside clients and team members to address questions and fulfill needs.
• Serve as the primary point of contact for clients, ensuring effective and timely communication.
• Guarantee that all drawings and proposals are completed and submitted on time.
• Review client agreements to ensure that all key clauses and relevant terms are accurately captured.
• Track and document the progress of each lead, both new and potential.
• Participate in weekly sales meetings and contribute to achieving the organization’s sales targets.

Job Requirements:

• ‘A’ Level/Diploma/Degree in any discipline
• Minimum 3-year relevant experience in Sales/Marketing; preferably in interior design/construction
• Proven track record of generating leads and securing new business in the industry.
• Strong customer service and sales skills for generating leads
• Advanced presentation and persuasive skills
• Candidates with more experience may be considered for a senior role.
• This position is only open to Singapore citizens and Permanent Residents.

Job Description

• Manages relationship of a defined number of CSI/ MNC and SC customers and prospects in a particular
  sector (serves as primary contact for the customers and coordinates the account e.g. with regards to Trade
  Lane involvement).
• Seeks and prospects for Strategic Customer targets to win new customers.
• Ensures that Key Account activities are aligned with global/regional sector strategy
• Focuses more on customer and sales relationship building through attending external customer meetings
  and internal meetings as necessary in order to support business development.
• Achieves stipulated sales target by maintaining a healthy pipeline, good contractual performance and
  proactive thinking.
• Ensures accuracy and proper maintenance of sales activity records through regular reporting and analysis of
  sales activities.
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer
  implementation in order to ensure proper operational handover and implementation to meet customer
  expectations (SLA's & SOP's).
• Ensures successful retention of customers by maintaining close liaison with them, ascertaining their
  satisfaction level via DHL Global Forwarding service standards and to anticipate and/or prevent potential
  problems.
• Coordinates with CRMs on account planning, customer enquiries, business reviews, etc.
• Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business
  critical issues.
• Consults CRMs and Sector Heads on potential solutions and best practice.
• Gathers customer and market information to update Product and Trade Lane on current conditions.

Job Requirements

• Experienced in Account Management of Freight Forwarding or related international transportation services customers - managing SLA with SOP, monthly performance reviews with customers
• Proven track record in developing and growing business with assigned portfolio of customers through RFQ, customised solutions selling
• Good understanding of sector trends in the freight forwarding industry
• Able to identify customer needs by gathering information and building long-term relationships through value creation
• Well developed communication and presentation skills
• Diploma/ degree with more than 3 years of relevant working experience in a MNC environment

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs' lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

This role reports to Director, SCE and will be responsible for achieving the organisation's fundraising and donation targets, specifically for Corporates (with Foundations), Private Foundations, Family Offices and High Net Worth individuals , to deliver the organization's strategies and Mission to realise its espoused Vision.

The SM, Partnerships (Others) Development plays a critical role in enhancing MINDS' engagement and fundraising capability. Focusing on Corporates (with Foundations), Private Foundations, Family Offices and High Net Worth individuals, this candidate will support their volunteering and donation/fundraising activities to help them achieve their CSR/ESG goals.

The SM, Partnerships (Others) Development will also be responsible for the application of relevant grants in support of MINDS' programmes and services as well as the submission of impact reports to update funders of the outcomes of their donations. As a key member of SCE, he/she will also support the department's events and activities.

Donor Engagement & Development:

• Strategise, lead, build pipelines and drive engagements with identified stakeholders across the following key segments - corporate donors (with Foundations), Foundations, Family Offices and High Net Worth individuals.
• Strengthen relationship with existing partners to deepen extent of partnership and support for MINDS.
• Innovate and explore new ways and platforms/channels of reaching out to prospective donors to grow and sustain philanthropic giving for MINDS.
• Ensure good governance on donation administration process and maintenance of donor database.

Fundraising Strategies:

• Develop, implement, and review Donation/Fundraising framework, policy and guidelines for whole of MINDS.
• Track donation types and trends and strategise on how to improve fundraising/donation outcomes across all stakeholder groups.
• Propose yearly donation targets for Senior Management approvement.
• Strategise, lead and drive 2 fundraising campaigns to establish a sustainable income source for MINDS Colours of Inclusivity and Colour My World.
• Ensure good governance for all fundraising efforts, in compliance with relevant government legislations such as and not limited to: Charities Act, Charity Commission Guidelines, House to House and Street Collection Act, etc.
• Contribute to the upkeep of donor records in the Volunteer & Donor Database System.

Grant Applications:

• To be conversant with funding support available and identify appropriate grants that MINDS could apply for in support of their programmes/services.
• Work with entities and prepare grant applications to various funding bodies.
• Prepare impact report to funding bodies to update on outcomes of programmes/services.

Marketing Communications:

• Develop the necessary collaterals to engage the target donors groups and publicise fundraising campaigns, including but not limited to eDMs, microsites and social media posts.

Volunteer Management:

• Engage and expand network of volunteers from corporate donors (with Foundations), Foundations, Family Offices and High Net Worth individuals.to support for MINDS' events and activities.

Dept Support and Team Management:

• Support Dir, SCE in managing Dept budget and preparing all necessary reports to Senior Management, Board etc.
• Plan and guide executive(s) to achieve team and dept goals

• Bachelor Degree , preferably in Business / Communications / Marketing or relevant subjects

• At least 8 years of working experience and three years of experience in managing a team
• Experience in fundraising/donor development, stakeholder engagement and PR/marketing communications
• Experience in grant applications and preparation of impact reports for funding bodies
• Excellent written and oral communication skills
• Excellent project management and events coordination skills

Roles & Responsibilities

Job Description

- Manage the day-to-day work activities of the employees to ensure proper coverage, and plan and assign work

- Communicate and enforce policies and procedures

- Ensure all staff are properly trained, and certified as required, and have the tools and equipment needed to effectively carry out their job

- Oversee the daily operations of outlet for efficient operations

- Ensure good and prompt service to satisfy customers' needs

- Ensure outlet compliance to all authority regulations including but not limited to hygiene, cleanliness, and workplace safety guidelines

- Ensure outlet compliance to Company’s regulations such as sales reporting, cash management and inventory control

- Drive & exceed individual & store targets

- Provide excellent customer service

- Lead and supervise frontline staff, conduct briefing sessions on company procedures and policies

- Evaluate sales and work performance of frontline staff

- Ensure frontline staff are well trained in their service delivery, sales techniques, and product knowledge

- Guiding and training new staff members to promote internal growth

Job Requirements

- Good interpersonal and communication skills

- Good leadership and people management skills

- Able to manage multiple priorities in a fast-paced work environment

- Proficient in Microsoft Office software

- Full time/permanent position

- Able to commit to working retail hours on weekdays (9am-6pm) and weekends/public holidays (9am-6pm)

- Must be able to communicate with English & Chinese speaking customers (to provide consultation and recommend suitable treatments to English and Chinese speaking customers.)

Staff Benefits

- Attractive salary scheme

- Yearly performance bonus

- Different types of leave benefits

- Career progression & development opportunities

- Comfortable and conducive working environment