Location: Changi Airport
Working Hours: 5 days | Monday - Sunday | 3 SHIFTS !! | 3 - 6 Months Contract ->> Convert to PERM !!
Classroom Training for 2 MONTHS ( OFFICE HOUR - MON TO FRI)

Job Responsibilities

• Provide quality customer services
• Service customers at the check-in counters
• Verify information on travel documents, passports and/or visas
• Provide Support to Special needs customers
• Handle customer issues regarding irregular flight operations
• Process Customer Documentation
• Any other task assigned by the superior

Interested candidates, kindly Click APPLY or Whatsapp: 89016903

Rapid Recruitment Asia Pte Ltd - 16C8261
Guak Jia Wen Evangela (R22111177)
EA License No: 16C8261

JOB DESCRIPTION

Development and application of bakery & confectionery ingredients

New Product development

Sensory Evaluation and data analysis

Work closely with other departments to ensure products meet customer's requirements

Provide technical support to sales and business development teams

Able to travel

QUALIFICATION REQUIREMENT

Degree in Food Science or Food Technology

Experience in bakery application

Language skill - English and Chinese

Proficient in Microsoft Office

Responsible, self-motivated, committed and enthusiastic in assigned tasks

Good team player, good interpersonal and communication skills

Job Responsibilities:

· Familiar with Singapore road direction

· Sending and Delivery of goods to specified location

· Load and unload goods

· Any adhoc duties as assigned by supervisor

Job Requirements:

· With Class 3 or 4 driving license

· Various Vacancy Available

· Driving 10 / 14 / 20 FT lorry (depends on what license you holding)

· Monday to Friday, Saturday Half Day, Office Hour

· Vehicle can be driven home.

· Training will be provided.

Conducive working environment

A FMCG Company in the West is looking for Picker

Responsibilities

- Pick products from shelves according to order list

- Arrange by logistics carrier

- Inbound stock

- Assist with stock take

Necessary Skills and Experience

- Carry up to 20kg

- Comfortable working in a Warehouse

- 1 year experience working in warehouse operations or logistics

- Those with no experience will be provided with training

- Those with forklift licence will be an added advantage

Tanjong Beach Club was conceived to celebrate our tropical weather and foster a local beach culture. The restaurant, bar, club and retail space sits on Singapore’s best strip of sand in Sentosa, providing an urban getaway where beach-goers retreat to savour coastal cuisine and artisanal cocktails while lounging on daybeds by the pool or relaxing indoors. The experience is enhanced by panoramic views of the sea and underscored by upbeat music. The Beach Shop retails carefully curated products and house-branded merchandise, advocating an idyllic beach life.

We are looking for a passionate, service-driven individual to fill the role of a Service Captain for our establishments. The role requires an individual with outgoing personality who strives to provide our guests with top quality service. The service captain is responsible to recommend guests our venue's food and drink offering and deliver superior customer service standards in executing their duties. The Service Captain is an integral part of our Front of House team that leaves guests of Tanjong Beach Club with an awesome experience which will see them returning time and again.

You’ll be in-charge of:

• Building and maintaining relationships with guests
• Order taking & menu description
• Up-selling products based on your extensive product knowledge
• Serving of food and drinks to guests
• Ensuring guest satisfaction by being proactive in service operations
• Improving procedures and systems

What we’re looking for:

• Individuals with an outgoing and bright personality who enjoys guest interactions
• Individuals who are driven to provide excellent service and believes in delivering on superior guest experience
• We welcome all individuals who are within the sector or from a different sector that is keen to join our young and dynamic service team
• Individuals who are well groomed and possesses good communication skills
• Positive learning attitude and unafraid to go above and beyond to provide superior service for our guests

What to expect:

• 5 day work week
• Join a dynamic, young and fun loving service team
• Amazing daily views of Singapore's most idyllic stretch of beach

Benefits:

• Monthly Sales Incentive
• Employee Dining Discounts across the Group
• Medical and Insurance Coverage
• Celebrating Milestones

Summary

Oversees the execution and completion of technology solutions projects in the professional services arena. Manages people who lead projects supporting the company-client relationship, ensuring customer satisfaction. Provides budget analysis, labor planning and coordination of activities between client and company personnel. Monitors project completion from initiation through delivery to meet revenue and cost projections. Oversees performance of the installation and client acceptance of capitalized equipment, enterprise software systems or system integration projects or engagements. Typically utilizes management skills more than technical skills. Serves as mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients. Selects, develops and evaluates personnel to ensure the efficient operation of the function. This job does not have responsibility over product development, but does have overall project management responsibility. This job oversees employees assigned to manage specific projects that have a distinct beginning and end.

Key accountabilities

• Responsible for orders and revenue growth of OneSource business in Singapore and potentially lead the entire SEA team.
• Manage and develop key accounts and dealers for Singapore and SEA.
• Work closely with OneSource sales to address customers’ needs and provide omni-channel support to get the lab service opportunities in Pharma, research, government and segments.
• Develop and present tailor-made service proposals to customers, particularly for lab asset management projects from key accounts (KAs).
• Be accountable to understand the project objectives, scope, and budget. Ensure the processes and procedures will be applied in required projects and manage potential risk and issues.
• Follow up on project planning, execution and change control and lead project team to implement the service activities on time, on budget and stay committed to the completion of project phases.
• Communicate effectively with customers and internal/external resources. Perform project review with key stakeholders in key customers on regular basis and follow up for issues and solutions.
• Respond to new requests from KAs and expand service scope and new solution for existing lab service projects.
• Coordinate any other related issue in project.

Requirements

• Minimum Diploma holder with specialization in Chemistry or related discipline / Bachelor’s Degree holder preferred.
• Minimum 3-5 years of sales or (project/people) management experience in related industry.
• Good inter-personal, communication, presentation and negotiation skills.
• Team player with assertive and result oriented personality with drive and high energy.
• Customer service oriented and proficient in Microsoft office.
• Strong and confident decision-maker who is capable and has the experience to make tough decision when required for a sales and service organization.
• Capable of building a strong link between the company and awareness of needs of customers.
• Understand need and consider external customers and/or internal clients in decisions and actions.
• Comfortable with 30-70% of business travel inside Singapore.

Duties, Responsibilities and Requirements:

• To possess a class 3 license to drive a lorry
• Comfortable with driving large freezer trucks
• Responsible for timely delivery of frozen foods (mutton, beef, chicken etc) island wide
• To bring goods (5-20kg) from the warehouse to the lorry and from the lorry to the customers during delivery
• Cross checking of stock count and products before loading them to vehicle
• Should have great coordinating skills
• Have at least 2 years of relevant working experience
• Be physically strong to carry, load and unload heavy items
• Familiar with the routes in Singapore
• Able to do any other duties as and when assigned
• Our customers are Indian Restaurants and Caterers. It is an advantage to those who can be able to deal with such customers in Tamil Language

Job Description:

• Learning and Familiarising oneself with various systems and processes within the Company
• Replying to sales enquiries
• Vendor management
• Working on projects to drive both topline and bottomline of the Company
• Assisting your direct or lateral reports on other facets of the business as required.

Job Requirements:

• Singaporeans only
• Candidate should possess knowledge of basic business concepts
• Job role required to liaise with customers in english, chinese and chinese dialect, knowledge of English, Mandarin Chinese and Chinese Dialect is essential.
• Required Skill(s): Microsoft Office

Qualities Sought After:

• Must be resourceful
• Must be able to work effectively and efficiently as an individual or in a team
• Must be able to be hands-on, to learn operations in the initial phase
• Must be inquisitive and be a quick learner and must not shy away from seeking clarification when appropriate to do so
• Must be able to infer basic concepts learned from one scenario to be applied to other scenarios
• Must be able to think and present ideas logically, analytically and rationally
• Must be able to multitask to meet deadlines over multiple projects
• Must be able to handle both mundane and complex tasks over a protracted period
• Must be on a constant lookout to improve oneself or processes within the company
• Educational Qualifications is a plus but not essential. Work ethics and attitude prevails
• Must have a pleasant disposition and be able to carry oneself appropriately in normal settings or in formal meetings with senior business leaders

Job Description

We are looking for an Application Engineer who enjoys interacting with customers and likes to work in an autonomous environment. In this position, you will manage and develop long standing client relationships, with an intense focus on exceeding client expectations and driving service delivery. You will have a hands-on approach to service and deliver value through developing and managing technical projects to solve customer problems.

• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans.
• Assist Sales Representatives with plant surveys of prospective customers.
• Assist Sales Representatives with start-ups of new applications in both existing customers and in new accounts.
• Develop strong relationships with the key stakeholders in the strategic district accounts where you provide service support to other District Sales Representatives.
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required.
• Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels.
• Support services include: Water Chemistry checks, light maintenance, customer service, service report generation, chemical ordering, chemical inventory management and top-up.
• Follow Ecolab safety guidelines and incident reporting requirements.

Requirements:

• Technical Degree or equivalent education with industry experience is preferred.
• Must have knowledge of and experience in materials, scheduling, inventory, manufacturing and installation processes.
• Excellent organizational, interpersonal, verbal and written communication skills are essential.
• Ability to manage multiple projects simultaneously and maintain project schedule timelines.
• Someone who can think logically and interject common sense and is prepared to make decisions.
• A self-motivated, goal oriented, as well as a team player

Chefs design menus create dishes and oversee the planning organisation preparation and cooking of meals in hotels restaurants and other eating places on board ships on passenger trains and in private households

Responsibilities :

- planning and developing recipes and menus, estimating food and labour costs, and ordering food supplies
- monitoring quality of dishes at all stages of preparation and presentation
- discussing food preparation issues with managers, dietitians, kitchen and waiting staff
- supervising and coordinating the activities of cooks and other workers engaged in food preparation
- inspecting supplies, equipment, and work areas to ensure conformance to established standards
- determining how food should be presented, and creating decorative food displays
- instructing cooks and other workers in the preparation, cooking, garnishing, and presentation of food
- participating in the recruitment of kitchen staff and monitoring their performance
- preparing, seasoning and cooking speciality foods and complex dishes
- explaining and enforcing hygiene and food safety regulations

Responsible for taking orders and serving food and beverages to guests

Polite, friendly and well groom

Verifying the identification and age of any customers order alcoholic beverages

Submitting food orders to the kitchen staff

Ensure customer satisfied with their meal

Work with kitchen staff to resolve any complaints and process customer payments

Supervisor Responsibilities:

• Making sure employees that report to you meet performance expectations.
• Giving instructions or orders to subordinate employees.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines.
• Approving work hours.
• Ensure great customer service at all levels.

Supervisor Requirements:

• Previous leadership experience.
• Excellent communication skills.
• Eye for detail and accuracy.
• Reliable, with high integrity and strong work ethic.
• Ability to work as part of a team.
• Professional appearance and attitude.
• Computer literacy.
• Proactive organizational skills.
• High school diploma.
• Ability to keep a positive attitude in a fast-paced environment.

Job brief

We are looking for a responsible Delivery Driver to distribute products promptly to our customers. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction.

Responsibilities

• Pick and deliver company products items to different addresses as assigned.
• Follow the given schedule and be time-bound on the job.
• Follow the prescribed routes most convenient for delivery.
• Pick, load and unload the products as needed.
• Inspect, operate and maintain the vehicle and its cleanliness.
• Collect payments whenever necessary.
• Ensure the customer receives the signs or assist with their racking
• Collect returns and pick up ad-hoc items as necessary
• Follow road safety rules and regulations.

Requirements

• Only Singaporean/SPR may apply.
• Valid professional driver’s license for the required vehicle type.
• Prior experience as a delivery driver.
• Great time management and organization skills.
• Good ability to drive with no prior violations.

Others

Working days: Mon-Fri, 8am to 6pm, with teabreaks and lunch breaks.

Benefits : Company Transport provided at Lakeside MRT, Lunch provided.

Location: Jurong.

Whatspp your resume to + 65 8853 8985

Only shortlisted candidates will be notified

职位简介

我们正在寻找负责任的送货司机，以便及时将产品配送给我们的客户。 您将以专业且具有成本效益的方式代表我们公司，以提高我们的盈利能力和客户满意度。

职责

• 将公司产品项目交付到指定的不同地址。
• 遵循给定的时间表并在工作中有时间限制。
• 按照最方便送货的规定路线。
• 根据需要装载和卸载产品。
• 检查、操作和维护车辆及其清洁度。
• 必要时收款。
• 确保客户收到标牌或协助他们上架
• 收集退货并根据需要提取临时物品
• 遵守道路安全规则和规定。

要求

• 只有新加坡人/SPR 可以申请。
• 所需车辆类型的有效专业驾驶执照。
• 有送货司机的经验。
• 出色的时间管理和组织能力。
• 良好的驾驶能力，没有违规行为。

其他

工作日：周一至周五，上午 8 点至下午 6 点，有茶歇和午休时间。

福利：在 Lakeside MRT 提供公司交通服务，提供午餐

地点：裕廊

Whatspp你的简历到+ 65 8853 8985

只有入围者才会被通知

Sales Assistant Manager Job Description

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Sales Assistant Manager Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.
• Performing all duties of the Sales Manager in cases of absence or emergency.
• Updates managers by consolidating, analysing, and forwarding daily action summaries.
• Assist with the sales process by maintaining a fully stocked store.
• Recommend and display items that match customer needs.
• Manage point-of-sale processes.
• Maintain an up-to-date knowledge of product features and sales promotion
• Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.
• Update customer records in the company database as required
• Perform any other duties assigned by the director.

Sales Assistant Manager Requirements:

• High school diploma or GED.
• Bachelor’s degree in marketing, communications, or related field is advantageous.
• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.
• The Ability to multitask and work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).
• The ability to work under pressure.

Job Description & Requirements

- With Cheerful and positive attitude

- Customer-oriented

- Flexible and understand the nature of work in F&B

- Able to handle customers and complains

- Has extensive training and experience in Bartending

- Preferably with expeience in the plating and kitchen assistance

- with a "CAN DO" attitude and able to do multi-tasking

- Efficient and meticulous

- Organize

- Has commitment to work

- Can work well with the team

- Hardworking person

- willing to work during weekend and PH

- preferably can speak chinese, malay, english and Tamil

- Knowledge of supplies, equipment, and/or services ordering and inventory control.

- Ability to follow routine verbal and written instructions.

- Ability to read and write.

- Ability to understand and follow safety procedures.

- Ability to safely use cleaning equipment and supplies.

SKILLS REQUIRED:

- Verbal communication skills

- Interpersonal communication skills

- Customer service

- Team-oriented

- Organized

- Multi-tasking

- Problem-solving

- Creativity

- Bartending

- Must be able to self-learn digital devices

- Must be all-rounded from front - kitchen

- Must be independent

Please send your resume to: [email protected] & [email protected] or whatsapp your resume to +659172151 & +658626 0136 stating the position you are applying for

• Scheduling of jobs for drivers and manage drivers to ensure smooth operations
• Point of liaison for drivers and customers / site supervisors
• Taking of clients orders and dispatching / coordinating of jobs
• Handle & manage chinese and english speaking clients as well as logistics teams queries and expections
• Maintain good service and communication with customers
• Attend to customer quiries as the first point of contact via different channels such as phone calls, e-mails, sms and whatsapp
• Record all important customer queries for appropriate post-action review
• Provide administrative support and assist in other assigned ad-hoc matters when necessary
• Team Player and willing to learn attitude
• Able to communicate with Chinese & English Speaking Clients
• Able to handle stress and work efficiently in a fast paced environment. Good in multi tasking.
• Able to work shift work, weekends and public Holiday.
• Willing to travel to Tuas for work

About Resorts Word Sentosa

Resorts World Sentosa (RWS), Asia’s premium lifestyle destination resort, is located on Singapore’s resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named “Best Integrated Resort” since 2011 for nine consecutive years at the TTG Travel Awards which recognizes the best of Asia-Pacific’s travel industry.

Responsibilities

• Provide leadership, strategy and direction to drive resorts-wide food and beverage (“F&B”) operations and culinary team as well as impact and influence revenue growth in these critical operations area
• Lead and manage the F&B operations and culinary team under resorts in addition to offering recommendations (based upon sound market research and analysis) in support of resorts-wide business initiatives
• Broaden the resorts’ ability to remain forward-thinking in providing innovative best guests’ service offerings in the F&B
• Achieve budgeted F&B revenue goals through promotion, product and pricing of F&B department
• Effectively collaborate with cross functional teams to ensure that initiatives and programs are well communicated to all stakeholders and that any issues resulting from those programs are quickly identified and resolved
• Identify, establish relationships and collaborate with experts in F&B industry and participate in F&B concept development
• Identify process improvements and make recommendations to senior leadership, as needed

Requirements

• Degree/Master in Hospitality Management major in F&B Management
• At least 10 years of relevant experience in senior F&B management positions with proven operations record of managing multiple established chains of hotels/restaurants. Experience in managing MICE, Theme Park and full F&B service is an added advantage
• Preferably have a strong background in F&B sales and marketing and F&B revenue management
• A proven record of initiating and championing new concepts through successful implementation
• Exceptional skill in problem solving and leveraging resources to optimize discipline capabilities
• Strong ability to effectively manage and be responsive to multiple stakeholders with competing priorities while delivering successful, measurable results

Job Description

1. Assist HR Manager with full spectrum daily operations
2. Manage on-boarding orientation independently
3. Manage employee data using HRIS system through data entry, sorting and filing of documents.
4. Provide HR support to internal stakeholders

Job Requirement

• able to converse in Chinese to Chinese speaking stakeholders
• be able to work in a team and also independently
• show initiative and willing to learn
• able to think critically and show sound judgement on impromptu matters

• 1) Shall ensure the daily operations of various sites assigned and liaise with clients on the requirements
• 2) Arrange for daily staff deployments to various sites and ensure company does not incur any liquidated damages on the projects
• 3) Rostering of monthly schedules
• 4) Coordinate with site in charge on backlog if any
• 5) Rectify on site issues with workers or clients upon receiving feedback
• 6) Reporting of daily attendance to head office and to submit and ensure timesheets are all in proper orders
• 7) Prepare monthly financial reports for various operations projects
• 8) Arrange for coverage in case of absence of staff and able to hands on in event of no coverage
• 9) Candidate must be independent and proactive to provide suggestions and solve problems with initiative
• 10) Candidate shall possess class 3 licence
• 11) Candidate shall respond to any business or projects assignment regardless of time in event of need

Responsibilities:

• Transport waste materials
• Inspect vehicles for mechanical/safety issues and perform preventative maintenance
• Document and log work
• Report defects, accidents or violations

Requirements:

• Have experience as Truck Driver
• Minimum Class 4 driving licence
• No recent driving violations
• 6 days work week
• Location : Tuas

Well-versed in retrofitting of Engine and crankshafts within time

· With enriched experience in troubleshooting of two stroke and four stroke engines

· Sound knowledge in framing and executing of scheduled maintenance plans, estimates, and contract specifications.

· Well adapted to Preventive, Conditional based Predictive & Break down maintenance of Engines and plant utilities

· Laid down SOP’s and MIS reports and have knowledge in implementation of ISO-9001 -2001, 18000 - 2007, 14000 – 2007.

· Conducted operational and performance tests on marine machinery and equipment on behalf of makers like Hyundai and Yanmar.

· Prepared technical reports for the final evaluation by regulatory and insurance bodies.

Job Description

ASSISTANT MEMBERSHIP SERVICES EXECUTIVE

(Membership Administration)

HQ, SAFRA Mount Faber

Job Description

Responsibilities:

· Process membership applications including the tracking and following up for incomplete submissions

· Perform backend membership processes, data maintenance and update members’ particulars in the database, ensure memberships are processed with a high degree of accuracy

· Assist with renewal notification to members

· Answering members’ enquiries via phone calls and emails.

· Assist with fact-finding on membership feedback matters and proactive highlight any business operations issues

· Assist with user acceptance testing on membership systems

· Assist in data analytics and cleaning

· Provide administrative support and any other duties as and when necessary

Job Requirements

· Possesses at least a recognised diploma or GCE “A” level, with at least 3 years of working experience in processing of applications and administrative works

· Strong analytical and problem solving skills as well as meticulous to detail are critical.

· Good interpersonal and communication skills with capabilities to attend customers’ enquiries

· Willingness to take up new job responsibilities when required

· Proficient in MS office Application, especially Excel

· Self-motivated and a good team player

· Prior experience in a membership organisation or banks backend operations will be advantageous.

· Only Singapore Citizens and Permanent Residents need apply

Please email your Resume to [email protected]

Job Responsibilities:

• Assist in full spectrum of HR functions including recruitment and selection, payroll, compensation and benefits, learning and development, on boarding and off boarding procedures, performance management, employee communications etc.
• To manage all Work Pass related matters including application, renewal, cancellation, etc.
• Co-ordinate and facilitate appropriate training and development activities for employees
• Ensure accurate and proper maintenance of records that fulfill audit and statutory requirements
• Provide support for all human resources and administrative functions
• To undertake any other ad hoc duties as assigned from time to time

Other Attributes:

• Able to multitask, meticulous and highly organised
• Excellent communication and people engagement skills
• Proactive, strong team player and able to work independently

Work Experience:

• Minimum 2 years of experience in a human resource generalist role and preferably payroll
• Experience in the manufacturing industry will be advantageous
• Effectively bilingual in English and Chinese

Responsibilities

• Coordinate with customers on shipment and delivery enquires
• Providing prompt and professional attention to all their requests or problems
• Process all job orders into the system promptly and accurately
• Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely
• Liaise with different internal department & external contractor when required
• Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes
• Timely monitoring and update of vessel details via Port net
• Build and maintain good rapport with customers to fulfil their requirement
• Respond to emails, phone calls, and other forms of correspondence.
• Prepare job sheets for account’s department to generate customers’ invoices

Job Requirements

• Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage
• Diploma holder or its equivalent with 2 years of work experience
• Good phone etiquette, problem solving, good communication and organization skills
• Able to work independently and resolve issues arising from late deliveries, customer complaints, etc..
• Customer service oriented, team player with initiative and willing to take on responsibilities
• Ability to respond to ad-hoc and urgent demand on timely and professionally

Job Responsibilities

• Deliver good customer service to both internal and external customers
• Assist data, database, information management
• Support programs with department service delivery tasks
• Communicate, support and build good relationship with client on their request and requirements
• Actively carry out and follow up on task assigned / request from clients
• Provide suggestion of improvement and proactive in daily task
• Assist with any ad-hoc administrative duties as assigned

Job Requirements

• Higher Secondary or Diploma in any field
• Computer literacy
• Proficient in MS Office
• Good Communication Skills