Working Location : Gul / Pioneer
Working Hours : Mon - Fri, 8am to 5.30pm
Job Summary:
ยท Manages the day-to-day operations of various assigned facilities to ensure the cost effective, safe and efficient operation of the customer's facilities
ยท Provides operational leadership to account team to ensure operational excellence is continually achieved
ยท Have thorough understanding of the contract and ensure that the contractual obligations are delivered and meet Customer Satisfaction expectation
ยท Communicates contract deliverable, objectives, and expectations to the staff.
ยท Staff development and training to improve productivity & competencies
ยท Role out the branding policy and follow as per specification
ยท Maintain records and reports necessary to comply with Company, government, and accrediting agency standards, regulations, and codes.
ยท Maintains confidential records.
ยท Prepare monthly/quarterly/year-end reporting to ensure promptness and accuracy.
ยท To play a key support role in the delivery of client projects, including client liaison, contact with internal resource departments and external suppliers, and administrative work.
ยท To contribute to the financial administration of client projects, including but not limited to completing timesheets, completing expenses, up-dating budgets and raising draft invoices.
ยท To manage the administration and smooth running of client jobs, including taking responsibility for reporting, management of client communication and program participants including contact reports, maintaining up-to-date electronic and paper files
ยท To effectively manage suppliers to ensure the highest quality is delivered and the best price negotiated.
ยท Ensure all HR, Finance, Procurement and EHS processes followed for compliant
ยท Ensures that all programs and procedures of the operating staff are being implemented.
ยท Manages and supervises facilities personnel including hiring, promotions, and recognition, discipline and personnel terminations. Responsible for completion of required documentation and forms.
ยท Identifies, investigates and reports on the need or opportunity to undertake buildings or system modifications.
ยท Maintain high employee morale.
ยท Maintains open communications with the customer and good customer relationship to improve customer satisfaction.
ยท Secure more Ad-hoc works on site to increase business volume.
ยท Meeting projected gross margin targets
ยท Complies with all company policies and procedures and adheres to company standards of business ethics and conduct.
ยท Ensure compliance to Safety, Health & Environment Procedures and Reporting.
ยท Any other ad-hoc projects as assigned by FM GSM, management.
Key Result Areas:
ยท Have thorough understanding of the contract and ensure that the contractual obligations are delivered and meet Customer Satisfaction expectation
ยท Work closely with Customer, peers and subordinates to foster close working relationship
ยท Provides leadership to site team to ensure operational excellence is continually achieved
ยท Staff development and training to improve productivity & competencies
ยท Role out the branding policy and follow as per specification
ยท The timely preparation and submission of payroll and notice of change forms.
ยท Preparation of monthly and quarterly or yearly report
ยท Responsible and adherence to all Safety, Health and Environment Procedures and Re[porting
ยท Customer retention and to participate in contract renewal.
ยท Staff training and retention
ยท Ensure all billing on time (Base and Ad-hoc works)
ยท Meeting projected gross margin targets
Knowledge, Skill and Abilities Required:
- Bachelors degree in hospitality.
- 3 years experience in the direct supervision of multi-building operations required.
- Strong organizational skills and a participatory management style.
- Strong interpersonal relations ability, excellent oral and written communications skills
- Excellent time management and teamwork skills
- Commitment to continuous improvement and best practice
- Excellent grooming and personal hygiene standards
- Self-motivated and lateral thinking
- Must be computer literate in Microsoft Office products (Word, Excel, Outlook)
- Excellent English written and verbal communication skills.
- Experience in GMP (Good Manufacturing Practice)