Job Role & Responsibilities

• Perform check in and out of vehicles (Taxis, Private vehicles, Commericial vehicles)
• Follow up with drivers on servicing and inspection appointments
• Update drivers on vehicle status
• Prepare quotation and proforma invoices
• Perform reminder calls to drivers/customers
• Driver Engagement
• Filing documents
• Assist with vehicle movement report preparation
• Perform frontline duties
• Follow up with 3rd party customers on their servicing and repairs
• Source for 3rd party customer leads
• Assist workshop where required
• Ad-hoc assignments by Workshop Manager

Skills & Experience Required

• Minimum of 2 years of experience as a Service Advisor or in a customer service role within the automotive industry.
• Good communication and interpersonal skills.
• Adapt to a fast-paced environment and be flexible with changing priorities.
• Proficient computer skills and Microsoft Office (Word, Excel, Outlook, PowerPoint) to manage customer information and process service orders.

Qualifications/Certifications Required

• Primary/Secondary, GCE 'O'/'N', Nitec/Diploma/Degree

• Providing introductory information to prospective and new customers

• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries

• Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases

• Letting patrons know about additional products or services that might benefit them

• Determining the quickest, most effective ways to answer a client’s or customer’s questions

• Escalating queries and concerns, when necessary

• Troubleshooting common issues with products or services

• Working with a team of CSRs and other departments to find appropriate solutions to problems

• Possess valid Class 3 driving licence

Reporting to the Service Supervisor, in this role you will be part of a National team of Field Service Engineers providing a prompt and effective service to customers within the Water, Power, Petrochemical and other associated Industries.  

In this role you will identify faults, repair, test and modify actuators in the field, carry out planned and preventative maintenance, mechanical and electrical installations of actuators and associated retrofit adaption of components, pedestals and drive shafts and completing accurate and technical site visit reports for each job.

This role would suit a determined problem-solver, who can think logically for troubleshooting issues and has the willingness to travel.

Responsibilities

• Collaborate with cross-functional teams to develop and implement solutions to customer problems.
• Create and maintain documentation, including troubleshooting guides and technical manuals.
• Provide training and guidance to customers on the operation and maintenance of medical imaging systems.
• Assist in the installation and configuration of medical imaging equipment.
• Ensure customer satisfaction and provide excellent customer service.

Requirements:

• Min Diploma in Mechanical / Electrical Engineering or its equivalent
• At least 1 year related working experience in Medical / Healthcare /Laboratory/Medical imaging product is a plus
• Able to commit standby and travel if required.

Interested candidates who wish to apply for the advertised position, please click on

the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we

may collect, use or disclose your personal information for purpose in connection with the services

provided by us.

• Provide excellent after-sales support and address service bookings, inquiries, and complaints.
• Discuss vehicle needs with customers, create detailed quotes, and keep them updated on their service status.
• Input service transactions, generate reports as needed, and manage payments and customer feedback.
• Build trust with customers, recommend suitable services, and follow up on job completion and feedback.

Requirements:

• Have at least a GCE ‘O’ Level or NITEC/Diploma in Automotive Technology, and experience in scheduling repairs and planning resources.
• Basic Knowledge of car components and repair estimates, solve problems effectively, and know the motor insurance claim process.
• Customer-focused, proactive, organized, detail-oriented. Strong communication and administrative skills.
• Hold a valid Class 3 driving license.

Nearest MRT: Taiseng, Ubi, Kaki Bukit MRT

Working Hours: Monday to Friday, 9.00am to 6.00pm,

Saturday, 9.00am to 1.00pm, Sunday and Public Holidays: Closed

Employment Benefits:

AWS (13-Month) : Subject to the performance of the Company

Annual Leave : 1st year: 7.0 days

2nd year onwards: 14.0 days

Pro-rated for incomplete year of service

Medical Leave : As per Employment Act

Hospitalisation Leave : As per Employment Act

All others, if any : As per Employment Act

EA Personnel Name: Melody Sim

EA Personnel No: R2095899

EA License No: 16C8443

(1) Service Technician (Home Appliances)

KEY RESPONSIBILITIES

1) Provides after-sales technical service on the breakdown, troubleshooting and repair of home appliances (Fridge, Washing Machine, Wine Chiller, etc)

2) Attend to walk-in customers for technical support

3) Handle customers’ enquiries on technical issues

4) Follow up on outstanding issues in a timely manner

5) Spare parts ordering and control

KEY REQUIREMENTS

1) NITEC/Diploma in Electrical/Mechanical Engineering/Air-conditioning & Refrigeration

2) Knowledge & skills in refrigerators, washing machines and other home appliances servicing and repairs

3) Team player, Trustworthy, Customer-oriented and Attention to detail

4) Process class 3 driving licence

5) Computer skills with MS Office applications knowledge

6) Team player, Trustworthy, Customer-oriented and Attention to detail

Job Description:

· Ensure smooth running of daily service operation and resolve on-site operational issues and customer service level satisfaction

· Review and improve standard operating procedures for service and new equipment preparation

· Lead, manage and motivate a team of production workforce & highly productive workshops operations

· Work well with the Engineer, Mechanics on the follow up updates of service calls and job delivery

· Build good relationship with the team and management to meet

· Maintain and comply to safe working environment accordance to safety regulations and MOM work requirements

Job Requirements:

· Minimum 3-5 years of experience handling service operation coordination, preferably in heavy equipment related industry such as reach stacker, crawler crane, excavators, trucks and forklift will be an advantage

· Possess good understanding of business objectives in service operations

· Deliver high level of service & performance – including balancing the resources, priorities of service requests and customer satisfaction / returns

Only shortlisted candidates will be contacted. Do indicate notice period required and expected salary in the resume

The Client Service team is a support centre assisting Clients on Account, Operations and IT related enquiries and reports; and granting access to Applications like Trading Platform, Reporting tools, Partner Client Configuration Manager and Partner Client Chat.

Client Service is also responsible for digitalising the self-help journey and process improvements.

This role will be working closely with the Client Service team based with our asia partners and Headquarters, to support the business teams in APAC.

Responsibilities:

• Responsible in providing excellent customer service to all clients through Inbound and Outbound Calls, Chats and CRM cases
• Work by strategy for case management prioritized by client segmentation then FIFO for all work, unless specified differently
• Responsible for handling incoming support and incident queries
• Technical support and access administration
• Assist clients on funding and transfer queries
• Trading Platform and Product assistance and queries
• Client reporting queries
• Client data maintenance
• Account updates and amendments

Service Level Mandate:

• Know and understand our customer needs.
• Gain and maintain product knowledge.
• Use of all trading platforms and client tools proficiently.
• Understand and apply the tiered service level to all client queries regardless of inception.
• Fully competent in CRM usage and queue management, according to Team guidelines and SLAs whilst maintain ownership of escalated issues.
• Understands the client life cycle stages in CRM and related processes.
• Initiate new or update existing WINs and procedures.
• Gain awareness and knowledge on new innovation and products.
• Work according to compliance rules, regulations and understanding of risk management.
• Actively take part in and act as driver in Lean process and meetings

Requirements

• Minimum Diploma holder, at least 1 – 2 years customer service experience preferably within Financial Services industry. Some knowledge of various financial products will have an added advantage
• Possess good spoken and written communication skills in English and Japanese as this role will need to handle Japanese client issue in Japan.
• JSDA licensed holders are preferred.
• Ability to follow clear guidelines and to ensure adherence to all compliance policies and procedures
• Ability to take ownership of set tasks & targets
• Has passion for providing excellent Customer Service
• Professional disposition with an outgoing personality
• Able to work as part of a team and independently when necessary
• Capable of multitasking and meeting deadlines in a dynamic environment
• Diligent and great attention to detail
• Strong organizational skills and able to prioritise
• Able to work on scheduled public holidays and scheduled shift

The Senior Service Delivery Manager manages the service delivery portfolio across Singtel Commercial Projects. This includes day-to-day operation matters, SLA performance of our managed services, leading our delivery teams across various service functions, and be the client engagement on delivery matters. This role will act as the SPOC for Customer engagement on service delivery matters, and will be part of the Client Delivery Engagement, Global Delivery organization structure.

Service Delivery

• Service Delivery incorporates the end-to-end deliverables of the Service Contract delivered by Singtel Group (or its sub entities). This includes client engagement with Customer and managing external and internal stakeholders’ expectations and deliverables outcome.
• This will also cover the growth of the account and looking into delivering excellent Customer Engagement experience.
• The Service Delivery Manager (SDM) may manage delivery in a single, or up to multiple accounts subjective to the size and scale of the service contract.
• The SDM is also expected to make strategic and tactical plans in alignment of delivery to meet the contractual obligations (SLAs) to our customers.
• The SDM will act as the SPOC, for Customer engagement on service delivery matters, and will be part of the Client Delivery Engagement, EDMS organization structure.

Operations

• The SDM is expected to lead both the Service and Technical delivery team in day-to-day operations matters, and ensure services are delivered sustainable model to meet our SLA deliverables.
• Operations delivery includes leading team on delivery excellence, and drive towards continuous service improvements, and to enhance the service values to the customer.
• The SDM is also expected to engage and manage 3rd party partners, to align their delivery competency and capabilities with Singtel service contract to our customers.

Financial Management

• The SDM is expected to manage the financials for the service projects under his purview. This includes recovery of costs in respective cost centers in a healthy state.

People and Growth

• The SDM is expected to have people management on the delivery teams, either under direct or indirect management (eg. 3rd party partners or contractors).
• The SDM should also conduct routine communications with the members of the delivery teams, and their own direct reports. This includes weekly/monthly/quarterly/half-annually/annually meetings, one-on-one sessions and performance assessments as deemed required.

Skills for Success:

• Min. 6 years in general service delivery, in 1 or more Technical Domain or Min 2 years working in enterprise scale IT environment.
• Good to have min. 10 years in senior delivery role managing in at least 1 Technical Domains (or multiple technical domains) in enterprise environment.
• Experienced in Service Delivery Management.
• ITIL Foundation knowledge.
• Proficient in at least 1 technical workstream (Network, System, DB, Storage, Hosting, Cloud, Workplace services).
• Good to have project management skillset.

Responsibilities

A.Machine servicing, installation and training

B.Lapping and polishing machine operation.

Experience & Qualification

-Min. Higher NITEC / Diploma in Electrical or Mechatronics discipline graduates orany technical qualification in Precision Engineering

-Knowledge of Mitsubishi or Siemens PLC is added advantages

*Preferred candidates with min 2-3 Years Working Experience in PrecisionEngineering machine operation or machinery servicing.

*Training will be provided.

*5 days' work week

Other Info

Working location: Ang Mo Kio Ind Pk 2

2.Working date and time: 8.30am-6.15am (Mon-Fri)

3.Salary range: from $2500-$4000

Patient Service Officer

Job description

Roles & Responsibilities

Responsibilities:

Front Desk Services

Prepare service reports by collecting and analyzing patient’s information

Attending incoming calls (new enquiries or exisiting patients)

Change or cancel patient’s appointments

Patient Servicing and Relationships

Register and maintain patient’s account by recording medical and personal information data

Building and maintaining relationships with new and existing patients (New, Existing & VIP Referrals)

Resolve service problems by clarifying the patient’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up with patients to ensure resolution (via multiple channels such as calls, email, mail or social media)

Service Improvement Initiative

Keep records of patients’ interactions, process patients’ accounts and file documents accordingly.

Follow and update communication procedures, guidelines, and policies

Greet patients warmly and ascertain problems or reasons for calling

Compile reports and analyze on patient’s overall satisfaction

Requirements:

Excellent interpersonal and communication skills.

Excellent customer-service mindset.

At least Secondary School/'O' Level,NiTEC

Strong interpersonal and communication skills

Required language(s): English, Mandarin (to liaise with our Chinese patients)

Responsible and willing to learn

Caring and cheerful personality

Able to work in a team

Responsibilities

• Overseeing and managing the team’s day-to-day automotive operations
• Review and streamline work processes for greater effectiveness and efficiency
• Provide guidance and direction in the management, planning, organising, coordinating and operational processes of the automotive department.
• Develop, mentor and guide staff with good leadership and ensuring succession planning
• Ensure proper implementation of company’s system, policies and procedures
• Ad hoc duties as assigned by the senior management

Qualifications & Work Experience

• Working Experience in the Automotive Industry would be advantageous
• Diploma in any Mechanical or Engineering disciplines, Business Administration or relevant subjects with a minimum of 3 years’ experience in service operations and technical analysis.

Skills

• Proficient with Microsoft Office (i.e. Word, Excel, etc)
• Customer Service-oriented

Ensure Customers' orders are processed accurately

Liaise and update customers timely

Good time management skills,prioritize tasks and able to work under tight schedule and pressure

Able to work independently with good problem solving skill

Patient Service Officer

Job description

Roles & Responsibilities

Responsibilities:

Front Desk Services

Prepare service reports by collecting and analyzing patient’s information

Attending incoming calls (new enquiries or exisiting patients)

Change or cancel patient’s appointments

Patient Servicing and Relationships

Register and maintain patient’s account by recording medical and personal information data

Building and maintaining relationships with new and existing patients (New, Existing & VIP Referrals)

Resolve service problems by clarifying the patient’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up with patients to ensure resolution (via multiple channels such as calls, email, mail or social media)

Service Improvement Initiative

Keep records of patients’ interactions, process patients’ accounts and file documents accordingly.

Follow and update communication procedures, guidelines, and policies

Greet patients warmly and ascertain problems or reasons for calling

Compile reports and analyze on patient’s overall satisfaction

Requirements:

Excellent interpersonal and communication skills.

Excellent customer-service mindset.

At least Secondary School/'O' Level,NiTEC

Strong interpersonal and communication skills

Required language(s): English, Mandarin (to liaise with our Chinese patients)

Responsible and willing to learn

Caring and cheerful personality

Able to work in a team

Job Types: Full-time

We are currently seeking Customer Service Executives / Office Admin to join our team in a professional office environment. As a Customer Service Officer/Executive, you will be responsible for delivering exceptional customer service to our clients and ensuring their satisfaction with our products and services.

You may direct resume to whatsapp +65 9863-7558 or submit via this job portal.

Responsibilities:

• Responding to customer inquiries via phone, email, or chat and providing assistance in a timely and professional manner
• Handling customer complaints and resolving issues to the customer's satisfaction
• Maintaining accurate records of customer interactions and transactions
• Collaborating with other departments to ensure customer satisfaction
• Assisting with administrative tasks as required

Requirements:

• Previous experience in customer service, preferably in a hotel industry
• Excellent communication skills, both verbal and written
• Strong organizational and multitasking skills
• Attention to detail and accuracy
• Ability to work independently and as part of a team
• Positive attitude and proactive approach to work

Benefits:

• Competitive salary based on experience
• Full benefits package in accordance with employment law
• Opportunity to work in a professional environment with like-minded peers

If you are a motivated and reliable individual with a passion for providing excellent customer service, please submit your application for consideration. You may direct resume to whatsapp +65 9863-7558 or submit via this job portal.

We look forward to hearing from you!

Website: http://www.technofied.com/about-us/ Location:

Office Location: 37 Tannery Lane, Level 06-02. Singapore 347790

Job Types: Permanent, Full-time

Benefits:

• Additional leave
• Health insurance
• Professional development

Supplemental pay types:

• 13th month salary
• Overtime pay
• Performance bonus
• Retention bonus

About the Company

Our Client is a global leader in logistics and supply chain solutions serving companies across multiple industries.

Responsibilities

We’re looking for a motivated Service Delivery Executive (Logistics) to be a key point of contact for clients, providing customer-centric service to maintain long-term client relationships in the Asia Pacific region.

• Manage shipment import and export within the Asia Pacific region;
• Collaborate with internal and external stakeholders on service delivery details;
• Engage in inbound and outbound operational activities;
• Perform escalating and reporting of deliverables and data input;
• Work closely with internal teams and departments on review and stocking of inventory;
• Work closely with internal cross-functional teams to define, plan and execute service improvement projects in a timely manner;
• Support regional service delivery projects.

Requirements

• 2 years of relevant experience in the logistics & supply chain industry;
• Experience managing import and export activities in the Asia Pacific region;
• Knowledge of Microsoft Office;
• Knowledge of SAP;
• Strong communication and negotiation skills;
• Meticulous and detail-oriented;
• Able to work well independently, as well as effectively in a team;
• Highly organised and detail-oriented.

Employment Details

• Attractive benefits and remuneration

Get in touch with us

If you’d like to explore this opportunity, please reach out to Cleon Tan (Regn No. R1547199) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer ([email protected]).

Job Description:

• Attend to customers’ requests for bookings, enquiries and complaints through various channels, in a timely manner
• Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement
• Build sustainable relationships and trust with the customers and really committing to increase customers' engagement level
• Follow-up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
• Provide accurate and valid information with appropriate solutions and alternatives to handle customers' requirements and complaints
• Capture customers’ feedback on the service levels, and present findings for Management’s review
• Assist the Customer Service Manager in evaluating and improving the current practices and processes

Requirements:

• GCE ‘O’ Levels / NITEC in Automotive Technology
• At least 2 years of customer service experience preferrably in the automotive industry
• Strong inclination to achieve customer satisfaction through delivering excellent service
• Excellent communication skills and enjoys interacting with multiple stakeholders to derive solutions for customer issues

• Reporting to General Manager of International Sales
• Handling indoor sales inquiries and orders by phone or email
• Preparing and processing sales orders and quotations
• Developing and maintaining a filing system for managing sales databases and updating sales records
• Preparing data sets for Management reporting and internal controls
• Oversee and be operational in the Order to Cash (OTC) process.
• Take a lead in the Sales Support Division within the International Business Department
• Uphold SOP processes and standard
• Support the International Business Department in Admin matters and controls.

Requirement:

• Diploma in Business or its equivalent
• Good in Microsoft excel is a must
• Ability to adapt in a fast paced environment
• Good communication & listening skills

5 days work week

Woodland. (Co. tpt pick up at designated MRT station)

Food Manufacturing Indistry

Interested candidates, please forward a detailed resume and email to [email protected]

Tempserv Pte Ltd
License No: 06C3745
Attention: Audris Teo / EA Personnel No: R1102063

Overall Salary: Around $2,500

Working Hours: 6 Days, 44 hours per week, including night shifts (with night shift allowance), with one day off per week (off on Saturdays).

Location: Tuas

Responsibilities:

• Responsible for food packaging to ensure product quality and food safety.
• Adhere to work schedules and complete production tasks on time.
• Assist in maintaining cleanliness and tidiness of the work area.
• Perform other tasks assigned by supervisors.

Requirements:

• Good work attitude, diligence, strong sense of responsibility, willingness to work overtime.
• Ability to adapt to night shift work and physically fit
• Adherence to food safety requirements and skills in packaging food.
• Follow supervisors' instructions and assist in maintaining cleanliness of the work environment.

Work Environment:

• Central factory setting for food packaging
• Temperature maintained at 14-18 degrees.
• Clean and organized workspace

For interested applicants, please email your UPDATED CV in Microsoft Word format to [email protected].

We regret that only shortlisted candidates will be notified.

Careerstar International Pte Ltd

EA License No: 03C3254

EA Personnel No: R23115696

EA Personnel Name: Chin Lee Wei

Responsibilities:

• Handle daily operations independently
• Responsible for all shipping documents (transport, documentations, booking with shipping line and preparing Bill of Lading documentations)
• Daily liaising with oversea counterparts, local sales and operation teams on delivery and logistics issues
• Key in cargo details and ensure payment from suppliers and customers are input into the computer system
• Monitor and ensure all orders are duly delivered to customers within a stipulated operation turnaround time
• Coordinate and communicate customer’s requirements and provide timely proposals and solutions to customers
• Quotations
• Handle customer’s complaint or issue, if any
• Any other duties assigned by Management

Requirements:

• Good communication and inter-personal skills
• Proficiency in MS office suites
• Min 3 years of related work experience in freight forwarding/logistics industry
• Familiar with import/export permit declaration and cargo clearance procedures
• Meticulous, multitask, organized and adopt a careful work approach
• Able to start work immediate or on short notice

**Work Location: CHANGI AIRFREIGHT CENTRE

• Serve as a Patient Service Associate at one of our clinics.
• Handle front desk related matters such as customer enquiries and cashiering.
• Provide administrative and logistical support to the clinic.
• Ad hoc duties assigned by Supervisor.
• 5.5 days work week.

Our client is specialized in Precision Surface Finishing Equipment.

Job Highlights:

• Location: Ang Mo Kio
• Working Days: 5-day work week
• Benefits: AWS & Bonus

Job Responsibilities:

• Machine servicing, installation and training
• Lapping and polishing machine operation

Job Requirements:

• Min, Higher Nitec / Diploma in Electrical or Mechatronics discipline graduates or any technical qualification in Precision Engineering
• Knowledge of Mitsubishi or Siemens PLC is added advantage
• Preferred candidates with minimum 2 - 3 years of working experience in Precision Engineering machine operation or machinery servicing
• Training will be provided

About Our Client:

• With over 30 years of history, our client is a leading company in the Audio Visual Industry with headquarters in Singapore and offices across Asia.
• Offering integrated technology solutions and services for professional audio-visual and information communication needs.
• Working Hour: Mon - Fri 9.00am - 6.00pm
• Nearby Tai Seng MRT

Job Responsibilities:

• The Service Delivery Manager plays a client-facing role focused on post-sales and service matters.
• Cultivating positive relationships with customers is essential.
• Collaborating with End Users (EU) and Account Managers ensures alignment with all post-sales expectations.
• Working with the service team and Account Managers to ensure comprehensive information is provided; if information is lacking, ensuring its acquisition.
• Conducting regular reviews with end users for key accounts.
• Coordinating with the Sales Team to drive continuous growth in post-sales revenue.
• Managing service delivery for both current and potential clients, locally and regionally.
• Identifying and developing procedures, policies, and standards for customer service.
• Anticipating and meeting client needs and requirements proactively.
• Actively contributing to expanding existing client relationships and generating new business opportunities.
• Evaluating and assessing customer service contracts.
• Ensuring the achievement and maintenance of agreed customer service levels and standards.
• Addressing customer complaints by collaborating with relevant teams to find resolutions.
• Partnering with company management to support and execute growth strategies.

What You'll Need to Succeed:

• The ability to really listen to customers
• Candidate must possess at least Diploma or equivalent in any field.
• Minimally two years of experience in the AV / IT industry
• In-depth knowledge of customer service principles and practice
• Proficiency in MS Office applications
• Can demonstrate a good level of negotiation and communication skills, both internally and with external clients
• Positive attitude and incredible work ethics

How To Apply:
Please click “Apply” if you are interested & fit to the role.

We regret to inform you that only shortlisted applicants would be notified.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

Dynamic Human Capital Pte Ltd | EA License No.: 12C6253
Toh Qiu Wei | EA Personnel No.: R23116260

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

What you'll do:

As a Customer Service Executive, your main responsibility will be to provide outstanding support during the festive season. You will be tasked with data entries, managing returned goods, collaborating with third-party logistics providers, and coordinating Point of Sales Material inputs. Furthermore, you will handle order and returns processing, ensuring all details are entered correctly into the system. Your role also includes working closely with warehouse logistics teams for prompt product delivery and addressing any delivery-related concerns at the customer site. Lastly, you will follow up on credit notes after the collection process flow is completed.

• Execute data entries in SAP system accurately
• Manage return goods and process orders efficiently
• Collaborate with 3PL on returns and orders
• Coordinate POSM inputs with Sales Operation Team for upcoming festive events
• Oversee 'Block' stock inventory for specific customers
• Receive and process customer orders/returns accurately and promptly
• Work closely with warehouse logistics teams to ensure timely and accurate delivery of products to customers
• Follow up credit note to customer once collection process flow is completed

What you bring:

The perfect candidate for this Customer Service Executive role brings exceptional communication skills and meticulous attention to detail, especially when it comes to data entry tasks. Previous experience in logistics, customer service, sales support or administrative roles would be beneficial. You should have a proven ability to work effectively with various internal teams including sales, marketing, logistics, demand planning, and finance. Your proactive problem-solving skills will be crucial in addressing any concerns and providing solutions or alternatives when necessary.

• Exceptional communication skills
• Meticulous attention to detail for data entry tasks
• Experience in logistics / customer service/ sales support/ admin roles is preferred
• Ability to work effectively with internal teams
• Proactive problem-solving skills
• Ability to manage multiple tasks simultaneously

What sets this company apart:

Our client is a globally recognised company that values teamwork and commitment. They offer an inclusive work environment where every team member's contribution is valued. They believe in nurturing talent through continuous learning opportunities and fostering a culture of open communication where feedback is welcomed.

What's next:

Eager for an exciting opportunity? Apply now!

Apply today by clicking on the link. We look forward to receiving your application!

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.:R22104739 Siti Aishah Binte Jamall Abd Nassir