-Develop and execute the company’s business strategies in order to attain the goals of the board and shareholders especially in F&B industry(preferrably Korean restaurant)

-Provide strategic advice to the board and Chairperson so that they will have accurate view of the market and the company’s future in F&B industry(preferrably Korean restaurant)

-Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities

-Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times

-Communicate and maintain trust relationships with shareholders, business partners and authorities

-Oversee the company’s financial performance, investments and other business ventures

-Delegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performance

-Read all submitted reports by lower rank managers to reward performance, prevent issues and resolve problems

-Act as the public speaker and public relations representative of the company in ways that strengthen its profile -Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth ---Must understand F&B industry (preferrably)

-Proven experience as company Director or other managerial position

-Demonstrable experience in developing strategic and business plans

-Thorough knowledge of market changes and forces that influence the company

-Strong understanding of corporate finance and measures of performance

-Familiarity with corporate law and management best practices

-Excellent organisational and leadership skills

-Excellent communication, interpersonal and presentation skills

-Outstanding analytical and problem-solving abilities

-Must understand F&B industry(preferrably)

Highlights

• 5.5 days
• SLT/ ATS
• Test Operations
• ISTQB/ PMP

Main Responsibilities:

• Oversee Test Operations
• Focus on production efficiency, quality control, and resource optimization.
• Drive adoption of world-class manufacturing practices.
• Implement strategies for operational and performance excellence.
• Continuously upgrade human resources, processes, and technology for the ATS team.
• Ensure high employee engagement through motivation, coaching, and training.
• Lead projects and teams to achieve company goals.
• Collaborate on improvement roadmaps with other departments.
• Manage costs for productivity enhancement and process improvement.
• Develop and enforce SOPs, conduct regular audits, and monitor KPIs.
• Collaborate directly with customers for operational enhancements.
• Ensure safety and security protocol compliance.
• Chair the Safety Committee to uphold safety standards.

Requirements:

• Diploma/Bachelor's or Master's degree in relevant field.
• Substantial experience in service level testing and leadership roles.
• Expertise in testing methodologies and tools.
• Strong analytical and problem-solving skills.
• Effective communication and collaboration abilities.
• Proven leadership and management capabilities.
• Relevant certifications such as ISTQB or PMP is a plus
• Familiarity with the industry/domain and commitment to continuous learning.

HOW TO APPLY:

Interested applicants, please email to “[email protected]”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Pierre Chung Yih Shern
EA Personnel Reg No: R22111092

Responsibilities:

• Diagnose and troubleshoot issues with marine engines, auxiliary engine, steering systems, and other components etc.
• Perform repairs on inboard and outboard engines, including fuel systems, cooling systems, and exhaust systems.
• Conduct routine maintenance to ensure all shipboard system are working in satisfactory order.
• Ensure the cleanliness of ship and engine room when onboard
• Provide detailed reports on work performed and explain the nature of repairs and services to customers.
• Adhere to all safety protocols and regulations to ensure a safe working environment.
• Ensure compliance with environmental regulations related to marine service and repairs.
• Maintain accurate records of services performed, including time, parts used, and labour.
• Utilize service management software to log and track repairs and maintenance tasks.
• Work closely with other technicians and service team members to ensure efficient workflow and customer satisfaction.
• Assist in training and mentoring junior technicians as needed.
• Any other duties as assigned.

Requirements:

• Diploma or equivalent; technical certification or associate degree in marine mechanics or related field preferred.
• Minimum of 2 years of experience in marine service and repair.
• Strong mechanical aptitude and problem-solving skills.
• Proficiency with diagnostic tools and marine service equipment.
• Knowledge of marine engines, aux engines and cargo pumps.
• Ability to read and interpret technical manuals and schematics.
• Ability to lift heavy objects, work in various weather conditions, and perform physically demanding tasks.

Responsibilities

• Using Solidworks to produce mechanical design, simulation, and various engineering solutions
• Design machine automation, and produce the necessary drawing with detailed measurements and specifications for fabrication
• Produce, maintain and update 3D/ 2D renderings, and bill of material (BOM) list, with detailed descriptions
• Review and evaluate machine designs/ design solutions vis-à-vis requirement/ specs
• Produce detailed parts drawing & BOM for fabrication
• Work alongside fabricator and provide support in production/ design modifications
• Perform/ conduct/ lead engineering meetings/ presentations/ discussions
• Select suitable components/ parts for various designs, based on sound engineering understanding and knowledge
• Actively coordinate between customer, vendors and production to deliver product(s) as per customer’s requirements and on schedule
• Liaise with vendor for technical information and specification
• Produce operational/ instructions manual for end users

Skills

• The ability to grasp and solve complex and dynamic problems
• The capacity to explain, apply and innovate engineering solutions
• Effective communication skills both technical and in layman’s terms
• The ability to work in team settings and be an effective team member, and also to work independently
• Leadership and management qualities
• Good organizational and administrative skills
• Patience and resilience
• Passionate and willing to go the extra mile

Qualifications

• Solid command of SolidWorks (3D) software
• At least 2 years relevant experience and knowledge in equipment/ automation design
• Diploma/ Degree in Mechanical Engineering

Service Engineer (Semiconductor)

5 days, 9am- 6pm

Salary: $2700- $4000

Address: Woodlands (Micron Singapore)

Job scope:

• Perform equipment on-site installation, diagnosing, troubleshooting, servicing, and repairing
• Perform equipment continuous improvement programmes, preventive maintenance, modifications and repairing works
• Serves as company contact point with customer on technical matters
• Attends to customers complaints and provides timely solutions
• Other ad hoc duties

Requirements:

• Degree in Mechanical/ Mechatronic Engineering or related discipline
• Training provided

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Responsibilities:

• Lead the infrastructure SRE team to support Tencent Cloud's global infrastructure.
• Oversee the platform SRE team responsible for cloud products including Kubernetes, databases, IAM, and API servers.
• Manage the technical service support team for overseas customer support, focusing on key accounts.
• Develop and maintain an independent overseas SRE system, ensuring strict segregation.
• Establish and manage professional service teams for customer migration and cloud architecture improvement.
• Develop migration tools, solutions, and frameworks for Tencent Cloud.
• Act as the chief architect for private cloud products and cloud-native platforms, including Kubernetes, micro-services, and serverless functionalities.

Requirement:

• Proven leadership in managing global technology support teams.
• In-depth knowledge of cloud infrastructure, Kubernetes, databases, IAM, and API servers.
• Excellent communication skills in both English and Chinese Mandarin, with the ability to manage relationships with key accounts and stakeholders.
• Strong problem-solving skills and a strategic mindset

• Handle existing customers – Collaborate with other departments within the company to provide seamless logistics solutions for our customers.
• Provide quotations to customers and follow-up to secure business / activate shipments.
• Coordinating receipt and record of import / export / Cross trade via air or sea shipments.
• Liaising with origin and destination offices / agents for shipments arrangement.
• Liaising with origin and destination offices on air / sea-LCL consolidation program.
• Shipment arrangements / follow-up and provide updates to customers.
• Liaising with other departments, making sure operation runs smoothly.
• Ensuring that shipments are handled smoothly and intermediate issues are solved.
• Ensure all documentation is accurate and up to date, including bills of lading, commercial invoices, and other necessary paperwork.
• Check / collate documents and send them to OPS Team for billing.
• Insurance related matters - purchase insurance, follow-up on claims (if any).
• Provide customers support to Sales persons for their new potential clients when they are out of office.
• Back-up for fellow teammates when they are absent.
• Any other adhoc duties assigned.

Requirements:

• Possess Diploma/Degree in related discipline
• Good knowledge of International Logistics Services
• Minimum 2 years of relevant experience
• Independent and team player with strong self-initiatives and communication skills

5 day work week

Changi South Area

Freight forwarding Co.

Interested candidates, please forward a detailed resume as MS Word format to [email protected]

Tempserv Pte Ltd
License No: 06C3745
Attention: Audris Teo / EA Personnel No: R1102063

Singapore founded brand with opportunity of career advancement. If you’re a F&B passionate working in F&B cafes, we want you to be part of us to grow together with the company.

Job Responsibilities:
Monitor and control stock inventory
Work with management with regard to manpower planning
Attend to customers enquiries, follow up on customers feedbacks
Assist in customer purchases and payment transaction
Provide excellent customer service and training at all times
Maintain high standard of daily retail operation
Ensure cleanliness of outlets is always maintained

Job Requirements:
Only good working attitude should apply
Able to work retail hours including weekends and during Public Holidays

Job Benefits:
Free Uniforms
Career progression
Medical and leave benefits
Staff meal provided

• Performing reception and front desk duties.
• Portering and Triaging duties such as transfer of patients from one location to another.
• Attending to all enquires of patients and visitors including phone enquiries.
• Perform any duties as assigned.

REQUIREMENTS:

• Minimum GCE O levels/A Levels/Diploma in any discipline
• No working experience required as on-the-job training is provided
• Good communication and interpersonal skills

Interested candidate, kindly send a copy of your resume to [email protected]



Adeline Lim Xin Ying [R23112000]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

Job Responsibilities

1. Performs the check-in and check-out process in a friendly and efficient manner.

2. Performs cashiering duties.

3. Responsible for the issuance of guest room keys.

4. Performs blocking of rooms.

5. Coordinates with Housekeeping team on room status.

6. Responsible for updating of guest data and other information in the Opera PMS system.

7. Upsells hotel room whenever possible.

8. Handles guest enquiries pertaining to Hotel’s products and services.

9. Handles guest complaints/feedback in the absence of the supervisor.

10. Handles other front office duties as and when assigned by supervisor/manager.

Requirements

1. Completed secondary education.

2. Minimum 2 years’ experience in same capacity.

3. Proficient in MS Word, Excel and PowerPoint applications.

4. Basic knowledge of computer application.

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Job Description

• Industry/ Organization Type: Leasing
• Position Title: Customer Service Support Driver/Customer Service cum Driver
• Working Location: Benoi
• Working Hours: 5.5 days (Monday to Friday 8.30 AM-5.30 PM, 8.30 AM-6.00 pm, alternate Saturday, alternate working hours)
• Salary Package: Basic Salary up to $2,200 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Assist with the movement of vehicles.
• Provide after-sales and customer care support, including vehicle orientation, servicing, repairs, and inspections.
• Coordinate vehicle deliveries and collections.
• Maintain professional interactions with customers and stakeholders.
• Perform general administrative duties as needed.

APPLY NOW!!!

• Minimum of 1 year of relevant experience is preferred.
• Ability to multi-task.
• Detail-oriented and able to work in a fast-paced environment.
• Effective communication skills and good social skills.
• Team player with a positive attitude.
• Willingness to work overtime when required.
• Possesses class 3 driving license.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67704 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

• MNC, 5 days, Tuas,Transport provided
• $3200 - $4200 basic, Allowances, OT claim
• Year end performance bonus
• On-the-job training is provided
• Friendly working environment

Role & responsibilities:

• Support the Senior/ Service & Commissioning Engineer on site.
• Provide technical expertise and carryout service order assignments from the Service & Commissioning Manager/ Service & Commissioning Coordinator
• Field representative of the company to evaluate, troubleshoot, analyze, repair, test, and return equipment to service as required or instructed by a service order in a safe and effective manner.
• Create daily reports about the performed service tasks and all related issues and send them to the Service Mailbox
• Complete all the required documentation & write reports regarding the work

Requirements:

• Minimum a Degree in Electrical, Electronic, Computer Science or equivalent
• Good, basic, technical insight into electrical, hydraulic and basic mechanical engineering fundamentals
• 1 year of relevant experience as Service Engineer in Marine industry
• Candidates with no experience can apply as on-the-job training is provided
• Analytical and systematic approach to problem solving
• Basic understanding of programming and industrial control systems is a plus
• Willing to travel abroad heavily and work overtime
• Positive, solution driven, hands on attitude.
• Can work well in a team but having a great level of self-management and independence

Interested applicants, please send your resume to [email protected]

Job Description

• Industry/ Organization Type: Manufacturing/Construction Machinery
• Position Title: Service Engineer
• Working Location: Tuas (Transportation Provided)
• Working Hours: Monday – Friday, 8.15 am – 5.15 pm
• Salary Package: Up to $4,000 + AWS + Meal Allowance + Company Transportation/Transport Allowance + OT
• Duration: Permanent

Key Responsibilities

• Conduct product delivery training for distributors and customers.
• Provide diagnosis guidance and analysis of fault found to Distributor / End-user, remotely via emails and/or calls.
• Carry out field services at sites in local and ASEAN countries.
• Furnish service report and recommendation of spare parts, assisting Parts team in locating correct spare parts from parts catalogue.
• Furnish Warranty claims and Quality report to drive quality improvement on our products.

APPLY NOW!!!

• Minimum Diploma in Mechanical/Mechatronics Engineering or relevant studies.
• With at least 2 years of relevant working experience in construction machinery industry.
• Able to read and understand Electrical, Hydraulic and Pneumatic schematic diagram.
• Process valid Class 3 Driving License.
• Comfortable with travelling internationally within Asia (Entitled to travelling allowance).

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65794 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

We're looking for a dynamic and experienced Food & Beverage Manager to join our growing establishment! In this leadership role, you'll play a pivotal role in overseeing all aspects of our food and beverage operations, ensuring exceptional guest experiences and driving profitability.

Responsibilities:

• Lead and motivate a team of servers, bartenders, and kitchen staff to deliver outstanding customer service.
• Develop and implement operational procedures to ensure smooth restaurant operations, including scheduling, inventory control, and cost management.
• Manage food and beverage budgets, including cost control measures and menu pricing.
• Oversee food safety and hygiene standards, adhering to all health regulations.
• Maintain a positive and professional work environment.
• Conduct regular performance reviews and provide coaching to team members.
• Analyze sales data and trends to identify opportunities for growth and improvement.
• Develop and implement marketing and promotional strategies to attract new customers.
• Represent the restaurant professionally at events and meetings.

Requirements:

• Minimum 3-5 years of experience in a Food & Beverage management role.
• Proven track record of success in leading and motivating teams.
• Bachelor Degree or Experience Need.
• Excellent communication, interpersonal, and organizational skills.
• Strong problem-solving skills and the ability to handle multiple priorities at once.

We Offer:

• Competitive salary range of S$5,000 to S$8,000 based on experience.
• Opportunity to work in a fast-paced and dynamic environment.
• A chance to make a real impact on the success of our restaurant.
• Comprehensive benefits package.

Summary:

• Basic up to $3000+Standby Allowance+HP Allowance+AWS+Bonus
• 5 days, 8am-5pm (Standby Sometimes)
• No related experiences needed, training will be provided
• Company with great career prospect

Job Scope:

• Able to read mechanical and electrical schematic drawing
• Assemble of machines from scratches/parts into a complete set
• Overseeing preventive maintenance jobs such as troubleshooting, installation, testing, calibration, monitoring etc
• Support the running of production in the module and ensure the readiness for production
• Other duties assigned

Requirements:

• Candidates with Mechanical / Mechatronics / E&E or ANY Engineering working background are welcome to apply
• Candidates with Class 3 license will have advantage
• No experience needed, training will be provided

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | See Yew Jin (R22103957)

We are seeking a dedicated Customer Service/Dispatch Coordinator to join our team and help us maintain our high standards of service

As a Customer Service/Dispatch Coordinator, you will play a crucial role in the day-to-day operations of our transport services. You will be responsible for coordinating routes, managing drivers, and ensuring customer satisfaction. Your key responsibilities will include:

• Route Coordination: Plan and optimize daily routes for drivers to ensure efficient and timely transportation of domestic helpers between points A, B, C, and other locations.
• Driver Management: Coordinate with drivers to assign routes, provide necessary instructions, and monitor their progress throughout the day.
• Customer Service: Act as the primary point of contact for customers, addressing their inquiries, resolving issues, and providing updates on transportation schedules.
• Scheduling: Manage and adjust schedules based on customer requirements and driver availability.
• Communication: Maintain clear and effective communication with drivers, customers, and other stakeholders to ensure smooth operations.
• Data Management: Maintain accurate records of routes, schedules, customer information, and any incidents or delays.
• Problem-Solving: Quickly and efficiently handle any issues or emergencies that arise during transportation, ensuring minimal disruption to services.
• Quality Assurance: Monitor service quality and customer satisfaction, identifying areas for improvement and implementing necessary changes.
• Compliance: Ensure all operations comply with relevant regulations and company policies.

Requirements:

• Proven experience in customer service and/or dispatch coordination, preferably in the transport industry.
• Excellent organizational and multitasking skills.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and independantly as you will transition into hybrid working style
• Flexible and adaptable, with the ability to manage changing schedules and priorities.
• A proactive and problem-solving attitude.
• Diploma or equivalent qualification in logistics, transportation, or a related field

Singaporeans / PR welcome to apply!

Job Description & Requirements

Main Duties:

• Manage operations of 3 outlets according to company policies and guidelines
• Provide strong leadership
• Ensuring consistently high standards of hygiene and cleanliness and food safety
• Review operation chain and procedures and identify any lapse for improvement to the Directors
• Review operation SOP and compliance to make necessary recommendation.
• Liaise with supply chain team to ensure smooth operation for the outlets
• Handle complains with care
• Handle any disciplinary issue
• Responsible for staff progression and annual review
• Any other ad hoc duties assigned by the management.

Requirements:

· Willing to work on shift and weekends

· Minimum 3 years F&B operations experience

Responsibilities

· To interact with patients on daily basis for meal ordering

· To take patients’ meal orders

· To follow up with any changes to patients’ meals (New Admissions, Meal Amendments, etc.)

· To key in patients’ meal orders to meal ordering form

· To work with Food Services Vendor for patients’ meals

· Ensure patients’ meal orders are accurate

· Assist with daily operations in Food Services

Requirements:

· Good interpersonal skills

· Good customer service

· Able to work effectively with Microsoft Excel, Computer, and Tablets

· Willing to stand for long hours

· Able to work in a team

Event Secret Service (ESS): Singapore's Premier Hospitality and Operations Company

Event Secret Service is more than a conventional recruitment or manpower agency; we are specialists in delivering Professional Event Staffing, Operations Execution, Hospitality Services and Management of these areas, for the Singapore Event Industry.
Our expertise lies in delivering invaluable assistance for on-ground events, roadshows, and activations. What sets us apart is our comprehensive approach, managing our talent pool and ensuring they receive training to provide exceptional value to our clients.

https://www.nae-eventsecretservice.com/

Event Secret Service (ESS) is seeking to hire an Event Operations Intern to serve in the Event Operations Department.

The intern will have the opportunity to work in one of the sub-departments: Administration.

General Role - Event Operations :

• Support event logistics by setting up equipment and providing on-site assistance during events.
• Manage operational aspects, including pre-event preparations, timelines, quotations, and logistical requirements.
• Assist in event hire recruitment processes and handle contract administration.
• Contribute to the development and implementation of event plans, timelines, and schedules.
• Coordinate event staffing, organize members' attendance details, and provide excellent customer service to event attendees.
• Maintain accurate employee data in the HR system , Foster employee engagement through site visits, organize events, and coordinate impactful training programs.

Support Role - Administration & Business Development :

• Conduct a wide range of advanced administrative tasks, such as calendar management and quotation management.
• Possess strong organizational skills to prioritize tasks strategically. Plan, manage, and execute various admin meeting tasks such as scheduling client meeting and meeting communications

The Event Operations Internship at ESS is designed to enhance interns' skills in communication, technology, quantitative reasoning, and teamwork. It affords opportunities to engage with professional mentors, expand networks within the event industry, and gain valuable exposure. The internship prioritises the support of interns' professional development, providing a solid foundation for their future careers in event operations.

Our client is a Global MNC in the Logistics and Freight forwarding industry. Due to their current expansion plan, they are looking for a After Sales Service Coordinator to join their Sales Team, in hopes of developing the current high performing team. They are located in the East area.

Duties of After Sales Service Coordinator:

• Serve as the primary contact for customer issues and proactive account management.
• Maintain strong relationships with customers and internal departments.
• Support the preparation process for successful RFQ submissions.
• Advise departments to enhance revenue from existing business models.
• Manage and coordinate multiple regional/global accounts and review KPIs.
• Lead business reviews to evaluate operational performance and meet requirements.
• Troubleshoot issues and provide guidance to the global operations team.
• Resolve customer issues promptly and escalate pain points as needed.
• Participate in sales, customer service, billing, legal, operations, and pricing activities.
• Regularly update SOPs and share best practices with the team.

Requirements:

• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsibilities

• Plan initiatives to enhance the patient experience and foster a patient-centric culture.
• Lead and oversee the feedback management process, encompassing service recovery and active engagement with staff, patients, and caregivers.

Requirements

• Hold a recognized degree with a minimum of 8 years of experience in customer/patient service operations, including at least 2 years in a managerial role.
• Demonstrate a proven track record in establishing a service-oriented culture.
• Possess experience in developing, evaluating, and conducting service training.
• Have excellent writing and editing skills.
• Possess expertise in conflict resolution, data analytics, and presentation skills.

All qualified applicants, please send in your resume to:

[email protected]

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

The Job:

• Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction.
• Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed
• Responsible for surveys and handling of the responses
• Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions
• Provide guidance and support to team members in handling complex customer inquiries and resolving issues effectively

The Requirements:

• Proven experience in Customer Service Management, preferably in the automotive industry.
• Strong communication skills, both verbal and written
• Strong understanding of automotive quality standards and processes

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

As a key member of the Sales Support Team, the Customer Service (Sales Support) Executive reports to the Head of Sales (Singapore and Malaysia). The role focuses on delivering excellent service to our customers with dedicated market focus. The responsibilities include handling customers' queries professionally to orders being placed within the expected timelines and manage inbound contacts via three (3) channels such as phone, email, and periodic sales visits.

The objective is to drive sales growth through contract renewals of the existing contracts, enhance customer satisfaction, and stay informed about the industry trends.

Key Responsibilities:

• To maintain a proactive relationship with customers in your own market responsibility area
• To facilitate good communication between customer, Sales, and Operations Departments.
• To enter customers' orders in accordance with the Purchase Order (PO) and allocate quantity. This is to ensure that the orders are in optimized delivery quantity and evenly loaded over the month.
• To anticipate customer reactions to unfavourable schedule confirmation and quality issues, etc. The Sales Support Executive is expected to address any customers' concerns and pursue information or activity to satisfy the customers' needs.
• To keep up to date with product knowledge, policies, and processes so as to provide accurate and relevant information to customers.
• To utilise the available quotation tools and knowledge about the customer, to leverage on insights leading to an improved customer satisfaction and successful resolution and upselling.

Requirements:

• Degree in Business Administration or Lifescience and Biology related qualifications
• Work experience in a SME trading or distributor environment
• 2 years of sales support experience preferred
• Organized, meticulous, and disciplined person with a good eye for details
• Able to work in teams as well as independently
• Must be able to work in fast-paced environment
• Good proficient in written and spoken English
• Proficient in MS office - Words, Excel
• Knowledge of Trade Facilities like Letter of Credit is advantageous

• Manage distributor relationships, including procurement and customer service support.
• Provide excellent customer support to corporate clients, overseeing their orders and requests from start to finish.
• Respond promptly to customer inquiries, including quotations, service support, and documentation.
• Prepare and deliver quotations to customers in a timely manner.
• Compile and submit required documents through customers' management systems.
• Proactively update customers on order statuses and shipping schedules.
• Maintain accurate spare parts price lists for customers.
• Coordinate with customers, freight forwarders, and internal teams to ensure timely order fulfillment and shipment execution.
• Prepare and submit necessary documentation for customer customs queries.
• Collaborate closely with internal teams to resolve customer issues and implement solutions.

Requirements:

• At least 3 years of relevant experience, preferably in distribution handling, logistics, manufacutring, or electronic industry.
• Previous experience in a customer service role, global distrtibution management.
• Immediate starter is a plus

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R23117344

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.