Overview*

The role will see you supporting the Medical Social Work Department in administrative matters and working closely with the Team Lead for Social Work Coordinators while reporting to the Head of the department.

This includes managing queries from patients and family members over the counter, phone and email.

Managing the departments email enquiries.

Support the department in generating and analyzing monthly reports.

Work with external departments within the hospital and cluster to address work processes and improve efficiency.

Work with external stakeholders to facilitate meetings and engagement sessions

You will be required to use Microsoft Office effectively and to learn other information systems which the department is using

You will also need to be bilingually effective and work closely with a variety of stakeholders

Job Responsibilities*

You will be responsible for the following:

• Manage all duties related to managing the public-facing part of the department
• Support administrative needs of the department required for daily running of the services and in support of SWC and MSW services
• Support operational needs of the department by working with internal and external stakeholders and communicating and maintaining work processes

Requirements*

• O Level, ITE Graduates – Nitec & higher Nitec
• You will be required to use Microsoft Office effectively and to learn other information systems which the department is using.
• You will also need to be bilingually effective and work closely with a variety of stakeholders.
• Good communication skills will be crucial.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Reporting to the Research Fellow in charge of this project, You will be to assist in literature review, IRB submission, coordinate recruitment, data collection in quantitative and qualitative studies, data entry and analysis. You will liaise with the relevant personnel in hospital / National University Polyclinics to ensure smooth running of recruitment and data collection, under the supervision of Research Fellow and Principal Investigator (PI).

Job Responsibilities*

You will be responsible for the following:

1) Subject Recruitment and follow up

• Be involved in subject recruitment, scheduling and data entry. Screen patients based on study eligibility, and communicate the study aims to potential subjects in layman terms.
• Obtain consent taking, administer study questionnaires and follow-up on study participants.
• Work closely with research team, clinicians, clinic staff and other relevant internal departments to ensure research study needs are met.
• Able to work on tight timelines, set sensible targets and achieve research deliverables.

2) Data collection, analysis and manuscript writing

• Conduct qualitative interviews and data analysis.
• Perform data cleaning and quantitative data analysis.
• Responsible for maintaining strict adherence to research protocols i.e., HBRA.
• Able to adapt in a fast-paced environment, with a strong focus to meet research deliverables and targets.
• Strong interpersonal and communication skills. Leadership and accountability to tasks is very desirable.
• Independent and mature. Able to work independently, as well as in a team.
• Meticulous, well-organized and able to multi-task
• Ability to work in an interdisciplinary environment with different groups of stakeholders.
• Bilingual preferred (fluent in Mandarin/Malay/Tamil).
• Willing to travel between the Hospitals and external study sites as part of his / her work.

• Knowledge of Good Clinical Practice (GCP) guidelines and the Human Biomedical Research Act (HBRA)

Requirements*

• Hold a Master’s or Bachelor’s degree in Science/ Public Health/ Social Science; Preferably with some experience in research
• Able to adapt in a fast-paced environment, with a strong focus to meet research deliverables and targets.
• Strong interpersonal and communication skills. Leadership and accountability to tasks is very desirable.
• Independent and mature. Able to work independently, as well as in a team.
• Meticulous, well-organized and able to multi-task
• Ability to work in an interdisciplinary environment with different groups of stakeholders.
• Bilingual preferred (fluent in Mandarin/Malay/Tamil).
• Willing to travel between the Hospitals and external study sites as part of his / her work.
• Knowledge of Good Clinical Practice (GCP) guidelines and the Human Biomedical Research Act (HBRA)
• Proficiency in PythonExperience with Python libraries (Pandas, NumPy, SciPy, Matplotlib, Seaborn and so on).
  
• Experience with Natural Language Processing (NLP) Libraries ()Expertise in NLTK, spaCy, Gensim, TextBlob, VADER, Stanford NLP, Flair, Hugging Face Transformers.
  
• Knowledge of Machine Learning AlgorithmsUnderstanding of supervised/unsupervised algorithms, experience with Scikit-learn, TensorFlow, PyTorch.
  
• Understanding of Sentiment Analysis Techniques and Text PreprocessingKnowledge of lexicon-based and machine learning-based sentiment analysis approaches.
  Experience with other relevant Python libraries for sentiment analysis, such as Keras, XGBoost, and LightGBM.
  
• Familiarity with Text Mining ToolsExperience with text mining techniques and tools (RapidMiner, KNIME).
  
• Familiarity with Cloud Computing PlatformsExperience with AWS, Google Cloud, or Azure; containerization with Docker.
  

Candidates can demonstrate their expertise through various means such as certifications, past projects, Kaggle competitions, technical blogs, open-source contributions, GitHub repositories, relevant work experience, academic publications, hackathons, and participation in coding communities or forums.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Description

Staff benefits include 15% Off all IKEA products and subsidised staff meals.
Fresh candidates / housewives/ students / awaiting for NS enlistment are welcome to apply.

About the Job:
- To perform tasks that require prolonged standing duration
- Ensure compliance to Food Safety and Hygiene practices
- Attend to customers’ needs and requests in a pleasant manner
- Upkeep cleanliness and hygiene standards at all times
- Fast food/Café with cashiering experience and able to perform manual chores

- Greet and serve customers in a fast and friendly manner
- Clearing of the tables for the next customers to use.
- Ensure condiments are replenished regularly for customers to use.
- Ensures the restaurant is regularly cleaned to meet hygiene standards at all times.
- Able to work on rotating shifts and support retail operation peak periods on public holidays and both Saturdays and Sundays

Your Profile
- Possess cheerful, pleasant personality with a positive mindset
- You are service minded, sales driven and feel motivated in working in a vibrant retail environment
- Physically fit with hands-on approach
- Meticulous with an eye for details and follow-up skill
- Strong team player and able to work in a fast-paced environment
- Comfortable to handle basic food preparation

Our client, a renowned MNC in Automotive industry is seeking for a Sales Manager / Assistant Sales Manager ( Automotive, Corporate )- $ 5,000.00 to $ 7,000.00 + Attractive VB / Central Area

Requirements

• Degree or Diploma holder
• At least 5 years of experience leading a team to run entire Sales operation with a renowned Automotive distributor/brand.
• Highly analytical, Business Acumen, Strong in numbers (COE quota, Sales performance, Market Competitiveness)
• Strong Leadership and Customer Service experience.
• Strong communication and interpersonal skills - Someone who is able to represent the organisation's corporate image.
• Confident, wiiling to learn and perseverance.
• Candidates (Sales Manager) from FMCG, Retail luxury and Hospitality industry are welcome to apply.

Others

• Salary from $ 5,000.00 to $ 7,000.00 + Attractive Variable Bonuses
• Possess Car 3 License
• Central Area

Interested candidate can send in your resume (word format prefer) to [email protected]

You will perform a variety of duties associated with routine laboratory work processes. This includes specimen processing, despatching of reports/supplies and collection of specimens. You will also perform equipment maintenance, laboratory testing and other duties as assigned by the department.

Requirement:

• GCE 'O' level with 10 years of relevant experience

Admin Assistant

- Responsible for administrative, clerical & stock inventory
- Preparing, handling, and managing documents & filing
- Assist in HR admin, filing & documentation
- Assist in licensing or any government requirements documentation|
- Handling company stocks & inventory,
- Assist to receive stock deliveries & assure proper filing
- Carry out clerical duties such as filing, coping, scanning, answering phone calls, etc
- Excellent communication skills
- Well versed in Microsoft Office (Word, Excel, PowerPoint)
- Hard-working, good organization & scheduling
- Preferably able to speak Mandaring, to converse in Mandarin to communicate with Chinese speaking staff
- Neat & organize in filing
- Able to work under pressure
- Perform ad-hoc duties as and when required
- Working hours: Mon - Fri 9.30 am - 6.30 pm (any Saturdays whenever necessary)
- Location: Lower Delta Road

Interested candidates, please contact: 8133 3030 (Call / WhatsApp / SMS)

Admin Assistant

- Responsible for administrative, clerical & stock inventory
- Preparing, handling, and managing documents & filing
- Assist in HR admin, filing & documentation
- Assist in licensing or any government requirements documentation|
- Handling company stocks & inventory,
- Assist to receive stock deliveries & assure proper filing
- Carry out clerical duties such as filing, coping, scanning, answering phone calls, etc
- Excellent communication skills
- Well versed in Microsoft Office (Word, Excel, PowerPoint)
- Hard-working, good organization & scheduling
- Preferably able to speak Mandaring, to converse in Mandarin to communicate with Chinese speaking staff
- Neat & organize in filing
- Able to work under pressure
- Perform ad-hoc duties as and when required
- Working hours: Mon - Fri 9.30 am - 6.30 pm (any Saturdays whenever necessary)
- Location: Lower Delta Road

Interested candidates, please contact: 8133 3030 (Call / WhatsApp / SMS)

Key Objective

To provide comprehensive support for office operations and employees, ensuring the workplace is always in optimal condition, employees can work efficiently, and travel arrangements are seamlessly managed.

Primary Responsibilities

Administrative and Clerical Support

• Oversee day-to-day clerical tasks and administrative duties, such as scheduling meetings, managing office equipment, ordering supplies and stationeries, and coordinating services like carpet cleaning and pest control.

Travel Management

• Handle all travel-related arrangements, including flights, accommodations, visas, and transport within Singapore.
• Monitor and manage the travel approval process and coordinate with travelers regarding monthly travel invoices.
• Serve as a backup for travel arrangements for other regions and the Leadership Team in the absence of the Executive Assistant or HK Administrator.
• Maintain and update corporate rates for hotels on an annual basis.

Office and Facility Oversight

• Manage facility vendors, including cleaning and catering services, ensuring a well-maintained office environment.
• Oversee vendor contracts and conduct negotiations to ensure cost-effective solutions.

Invoicing and Payments

• Ensure timely processing of purchase orders via SAP, and actively monitor the payment of monthly invoices.

General Administration

• Greet visitors professionally and manage reception duties as needed.
• Handle incoming and outgoing correspondence, including couriers and letters.
• Ensure adherence to all company SOPs and protocols.
• Provide backup support for managing leave records during the absence of the HK Administrator.
• Coordinate passes for new hires and guests with GAP admin.
• Collaborate with the guardhouse to facilitate visitor access.
• Announce office closures for public holidays as applicable.
• Maintain the Global Office Management (GOM) employee contact list.
• Organize and lead company events.
• Support additional tasks as needed to meet department and company goals.
• Assist the Global HR Team with ad hoc tasks.

Company Transportation

• Manage employee transportation arrangements.

Onboarding New Employees

• Allocate workstations and provide necessary supplies and equipment to new employees.

Core Skills and Competencies

• Strong multitasking abilities in a fast-paced environment.
• Adaptable, agile, and versatile.
• Critical thinking with strong analytical skills.
• Detail-oriented and highly meticulous.
• Proactive and innovative.
• Team player with excellent project management skills.
• Strong communication and interpersonal abilities.
• Resilient and open to change.
• Knowledgeable about health and safety regulations.

Qualifications and Experience

• A degree in Business Management or a related field.
• At least 10 years of experience in office administration and management.
• Extensive experience in managing global travel arrangements.
• Previous experience as an Executive Assistant or Personal Assistant is a plus.
• Proficient in digital tools and technology.

Job Highlights

Contract Duration: 11 months

Working Location: Nearest to Labrador Park MRT

Working Hours: Monday to Friday, normal office hours

Job Descriptions

• Prepare/verify data to meet the requirements and specification for the testing process to backend system.
• Support the migration of grantee records as part of onboarding grantee.
• Support day-to-day system operations & maintenance of system.
• Support to identify and respond to issues raised by division during integration testing and implementation.
• Support data archival and activities to decommission existing grant systems (iGMS & OGMS).
• Other Admin/Operational support where required.

Job Requirements

• Only Singaporean need to apply.
• Degree in Information Technology, Computer Science or relevant fields.
• Minimum 2 years of Project Management experience,
• Experience in using agile methodology is advantageous

Interested candidate please click ‘Apply Now’. We regret to inform that only shortlisted candidates will be contacted.

Yee Kar Seng

Outsourcing Team

BGC Group Pte. Ltd.

EA Registration No.: R22107286

EA License Number: 05C3053

1. Job Purpose

The Therapy Assistant is to provide assistance to therapists in clinical, administrative and technical duties and to assist in the supervision of healthcare attendants.

2. Duties and Responsibilities

Primary Responsibilities and Duties

• Assist the therapist in setting up / supervising / assisting patients in the performance of therapeutic activities / exercises
• Assist the therapist in setting up treatment areas/ gyms/ clinics in preparation for patient use
• Assist the therapist in setting up modalities/ therapeutic equipment and supervising patients on them.
• Assist in conducting group therapy exercises with supervision of the therapist
• Tidy therapy area and assist with cleaning duties.
• Co-ordinate portering of patients to and from the department for therapy in the area of work, and porter patients if necessary.
• Assist with overseeing of Healthcare Attendant duties/ portering assignment in Rehab area

Secondary Responsibilities and Duties

• Perform inventory checks of equipment / supplies / forms and managing inventory lists
• Perform photocopying, binding, filing and distribution of documents and forms.
• Perform basic data entry and data retrieval using relevant computer programmes.
• Maintain therapeutic equipment and devices
• Assist in orientation and induction of new therapy assistants.
• Handle enquiries, answer phone calls, record and convey messages

3. Job Specification/Requirements

• Minimum GCE ‘N’ level
• Service oriented and patient focused
• Good communication and interpersonal skills

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

• 1-week temp assignment.
• Start work on Oct 2024
• Work Location: Alexandra (office environment)
• Work Hours: 8:30am - 6pm
• Rate: $10 - $12 per hour

About the role:

• Assist team in labeling and recording items that will be moved to the new office.
• Liaise with management, employees, and external vendors on moving items to the new office.
• Organize packing materials and ensure they are distributed to staff.
• No heavy lifting duty is required.

About you:

• Able to commit to a 1-week assignment
• Able to work in Alexandra.
• Have basic communication skills to communicate effectively with management, employees, vendors.
• Able to do simple data entry and filing.
• Can start work on Oct 2024.

*Please note that only shortlisted candidates will be contacted.

EA Name: Kingsforce Management Services Pte. Ltd.

EA License: 94C3545

EAP Name: Paola Jane Ofrasio Fajardo

EAP Reg. No: R1325507

We are looking for a sales and customer services manager to support across a number of our businesses which include printing, framing, and an art gallery.

How will a typical day look?

• You would handle enquiries that come in via Whatsapp, Email, and Phone primarily. There are some customers who walk-in seeking services but the majority are via Whatsapp and Email.
• You would leverage tools and software that we have in place to accurately quote customers.
• You would create and send invoices and ensure payments are made and received.
• You would collate and document order requirements for printing and/or framing production teams.
• Handle some operational elements such as organising couriers for collections/deliveries.

Things to know

• As we do have walk-in customers this role requires you to be physically located at our offices.
• This role cuts across 3 unique companies covering printing, framing and art, but would mostly focus on handling sales and customer service for printing and framing.
• Full training will be provided, but you should be comfortable talking to people as this is critical.
• The process of quoting has been made simple thanks to software and tools we have built over the years.
• There is an opportunity to earn commission in addition to a fixed salary - to be discussed.
• Working expectations would be Tue - Fri [10am - 6pm] and Sat [10am - 5pm].
• The role will work directly with the owners.

This is an hourly paid Part-Time contract position (4-5 times a week). Working hours (5-6 hours /day or half days) can be discussed and mutually agreed upon with the hiring manager. $10/hr

Office Address: 48 Toh Guan Rd E, Singapore 608586

This role will assist in administrative and support role for the local interior design company
• data entry for invoices
• process claims and check OT sheets
• Administrative support to accounts manager

REQUIREMENT
• Good coordination and communication skills in both written and oral English and Chinese
• Good working knowledge on Microsoft Excel, Word.

Contact via whatsapp https://wa.me/6588267134

Benefits:

• Basic Salary up to $2,500 with yearly increment based on performance.
• 5 days rostered work week (inclusive of 1 weekend), Monday to Friday (2pm to 10pm) | Saturday (12pm to 10pm) | Sunday (11am to 7pm)

Job Description:

This is a full time role for a Retail Assistant located in Commonwealth Drive. Our client iis a local Board Game store and distributor. You will managing the daily operations of a centre, ensuring its smooth functioning by overseeing both administrative and operational tasks. This includes handling student and staff records, maintaining communication with clients and stakeholders, and managing the collection of fees. Additionally, the role requires overseeing the staff’s welfare, preparing duty rosters, and providing guidance on classroom management. Monthly staff meetings are conducted to plan and review programmes for the centre, and the individual will collaborate closely with SCC Coaches and Teaching Excellence to provide feedback and necessary support. A key part of the role is motivating the team to achieve excellence, meet centre targets, and fulfil key performance indicators. The role also involves supervising activities aimed at meeting developmental objectives, ensuring accurate record-keeping for attendance, grades, health, and safety. Lastly, other duties may be assigned by the Cluster Head.

Qualifications:

• Interest in Retail Management, Marketing
• Communicates effectively both orally and in writing
• Proficiency in Microsoft Word/ Excel/ Adobe

Job Responsibilities:

· Handle data entry, cost checking.

· Inventory reconciliation knowledge.

· Co-ordinate with Logistics staff & 3PL on order priority & delivery schedule priority.

· Maintain complete and proper filing of documentation.

· Ensuring duties are carried out in accordance with internal SOP and enhancing SOP when required.

· Management reports.

· Any other ad-hoc duties as assigned.

Job Requirements: -

· Minimum GCE ‘N’, ‘O’ Level or Equivalent

· 3 to 5 years of relevant working experience

· Good communication skills (both written and verbal)

· Proficiency in Microsoft Office (Word, Excel, Power Point & etc)

· Able to work as a team and independently with minimum supervision in a fast-paced environment.

· Possess positive attitude towards work and team oriented.

· Able to commence work immediately or within short notice will be an added advantage.

• Assist the store manager in realizing or exceeding determined sales plans and target metric objectives
• Ensure consistent execution of company’s marketing and visual presentation
• Consistent development of product knowledge and customer service standards
• Ensure compliance to policies and procedures and report concerns to senior management
• Maintain proper inventory controls, facilitate inventory transaction and bulk count as guided by senior management
• Ensure the store is secured at closing by checking if the doors are locked, alarms are set and all safes are locked
• Keep daily records of store sales, damages, deposit log, scheduling, employee discount and new hire paperwork

Job Summary

We are seeking a detail-oriented and proactive Leasing Assistant to support our leasing department. The incumbent plays a crucial role in supporting leasing department by reviewing lease agreements for accuracy, maintaining organized documentation, and updating the property management system with current lease and tenant information. Responsibilities include preparing monthly reports on sales performance and occupancy costs, providing general administrative support, and assisting in site studies for potential new locations. The ideal candidate should possess strong organizational skills, attention to detail, and the ability to work collaboratively in a dynamic team environment.

Job Responsibilities

1. Lease Agreement and Documentation

• Review lease agreements and Letters of Offer, ensuring the accuracy of commercial terms, including rent, lease duration, and other key conditions.
• Maintain lease files and documentation, keeping all records organized and up to date

2. Property Management System Updates

• Update and manage the property management system with accurate and current information on leases, tenant contact details, rent payments, and other relevant data.

3. Reporting

• Prepare and update monthly reports, including sales performance, lease renewals, rental occupancy costs.

4. Administrative Support

• Provide general administrative support by answering phone calls, filing paperwork, scheduling appointments, and managing emails.

5. Location Study and Recommendations

• Assist in conducting site studies or surveys for potential new locations, providing conclusions and recommendations based on the analysis of relevant factors.

Qualifications

1. Minimum Diploma in Real Estate, Business Administration, or related field.

2. Preferably with at least 1 years of experience in leasing, property management, or a similar administrative support role within the F&B or retail sector.

3. With good computer literacy in Microsoft Office (especially Excel for reporting purposes).

Job Highlights

Salary: up to $3500 per month

Contract Duration: 6 months (possibilities of extension)

Working Location: Nearest to Kent Ridge MRT

Working Hours: Monday to Friday, normal office hours

Job Descriptions

• Follow up with patients for payment via call, email and sending of invoices
• Proceed with legal recourse as part of the debt recovery process
• Analyse the trend of the debts and explore ways to reduce the Ageing Reports.
• Check the invoices, ensure they are tagged to the correct code and collate the documents e.g. invoices
• Check with the various departments when the insurers reply with queries
• Work closely with stakeholders to reduce the debts of Insurance Ageing Reports.

Job Requirements

• Only Singaporean need to apply.
• Diploma in Accounting/ Finance related field.
• Prior experience in handling finance documentations.
• Comfortable in making phone calling on enquiring the payment status.

Interested candidate please click ‘Apply Now’. We regret to inform that only shortlisted candidates will be contacted.

Yee Kar Seng

Outsourcing Team

BGC Group Pte. Ltd.

EA Registration No.: R22107286

EA License Number: 05C3053

Job Highlights:

Nearest MRT: Buona Vista

Working hours: Monday to Thursday : 9am to 6.30pm, Friday : 9am to 6pm

Salary: up to $2,800 per month

Contract duration: 8 months

Job Description:

I&E (Innovation & Enterprise)

• Organise and support visits to universities, research institutes and innovative companies to
  better understand how our public researchers are supporting our companies in developing new innovations.
• Organise and support events that bring together ecosystem stakeholders such as researchers, industry and government agencies.

IHA (In-House Assurance)

• Coordinating and facilitating meetings with the other departments.
• Track, monitor and matching both queries and responses.
• Scanning through of documents for key points and words.

Job Requirements:

• Only Singaporean.
• Minimum Diploma or Degree in any related discipline.
• Proficiency in Microsoft Office.

Interested candidates please click “Apply Now”. We regret to inform you that only shortlisted candidates will be contacted for further interviews.

Rachel Tham Pei See
R23114253
BGC Group Pte Ltd (Outsourcing)
EA 05C3053

The Office of Value-Driven Care is committed to improving healthcare value for patients across the SingHealth Cluster by promoting a Value-Conscious Culture. Our office coordinates Value-Driven Care (VDC) and Value-Based Healthcare (VBH) initiatives, facilitating knowledge sharing and aligning productivity efforts, measurements, and improvements.

We are seeking a Senior/Executive to join our team. In this role, you will support the development and implementation of VDC/VBH strategies across SingHealth institutions. You will work closely with Institution Value Leads and key stakeholders to monitor progress in VDC/VBH implementation. Additionally, you will assist in liaising with the Ministry of Health (MOH) to ensure alignment between SingHealth's VDC efforts and the National VDC initiative.

Job Requirements:

• Bachelor’s Degree in any discipline with at least 2 to 4 years of relevant working experience

• Proficiency in Microsoft Office Applications

• Experience in the healthcare sector would be preferred and will be an added advantage

• Knowledge and experience in data analytics, benchmarking and change management is required

• Knowledge and skill in statistical tools and process improvement methodologies would be an advantage

• A team player, strong collaborator

• Independent worker, possess initiative to complete tasks and projects assigned and able to work in a fast-paced, dynamic environment

• Able to communicate and manage change

• Action-oriented, highly motivated and target-focused

What the role is

The Quality Service Branch (QSB), under the Clean Environment Group (CEG), handles cases related to pollution control and wastes management matters. In this role, we are looking for highly motivated, dynamic and service-orientated individual to handle feedback, appeal and enquiries related to pollution control and waste management related issues. In addition, you will perform a wide range of duties focused on monitoring trends, and data analysis on various types of feedback to support ground operations. You will report to the Senior Assistant Director of CEG/QSB.

What you will be working on

You will work in partnership with line departments and operations sections within Pollution Control 1 Division, Pollution Control 2 Division, Environmental Monitoring and Modelling Division and Waste Management Division, to ensure effective handling of feedback and appeal cases received from members of the public and stakeholders. You will be responsible for the following:

• Draft reports and replies and handle all cases from People, Private and Public sectors, including complex and sensitive cases, on pollution control and waste management matters in accordance with guidelines and Standard Operating Procedures and within service standards
• Review feedback and collaborate with operations and/or other agencies to understand customer issues where required, to identify gaps in service delivery and drive improvements/changes to service experience, processes, policies, and standards, including communication strategies and replies to ensure relevance and realism to changing customer servicescape
• Partner, support and contribute to platforms and initiatives aimed at driving service excellence within NEA, for example, service events, newsletter, initiatives, etc.
• Analyse feedback data and garner insights from customer satisfaction surveys to sense and sense-make, and to propose improvement plans.
• Identify key customer segments, provide department-perspective to develop service strategies to meet current and future requirements of the customer segments.
• Provide support and advice to officers on service-related queries, for example, guidelines/SOPs, service standards, case handling, direct cases to appropriate parties, etc.
• Document institutional knowledge on unique cases of feedback for training and future reference
• Identify staff and/or projects eligible for reward recognition and prepare documentation for service award nomination

What we are looking for

• Good understanding of and keen interest on environmental protection issues including pollution control and wastes management issue
• A good team player with excellent communication, interpersonal and investigation skills
• Excellent communication skills and emotional intelligence, with ability to think logically
• Meticulous, good analytical and writing skills, and able to identify emerging issues for quick resolution
• Organised and able to multi-task
• Independent and resourceful with pleasant personality and enjoy working with others
• Highly resilient and able to handle adverse situations and difficult customers
• Self-driven, strong leadership skills and always ready to strive for improvement
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HQ-ENVIRONMENT-BUILDING/Assistant-Manager-Manager--Quality-Service-Branch----Contract_JR-10000033206

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

Bacha Coffee is hiring a Customer Service professional to handle all incoming customer inquiries and calls in regard to our Brand, products, and eCommerce orders via Brand.com as well as pure player eCommerce marketplaces.

The role requires knowledge of the online luxury retail business and a solid foundation of quality service standards.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position has primary working relationships with the eCommerce team, IT and Warehouse teams, as well as staff with similar positions within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (marketplace enablers, third-part logistics providers etc.) as well as customers from online and social media platforms.

Responsibilities

• Manage engagement with customers to ensure care is taken to uphold the best standards of service including response time, quality of replies, follow up, etc.
• Handle all incoming calls and customer inquiries via Brand.com and any other channels, responding in a professional manner, and helping customers to resolve their issues. Ensuring that queries are replied within 1 business day.
• Be able to provide information about Bacha Coffee’s products and services when necessary.
• Initiate email correspondence with customers, when required.
• Liaising with external partners, such as third-party logistics providers, to ensure timely deliveries.
• Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service.
• Monitor customer inquiries, and provide insights into customer behaviour and suggest improvements to increase customer satisfaction, engagement and commercial opportunities.
• Working internally and with external teams to ensure that strong relationships are built and maintained with high-net-worth customers to enhance their experience with Bacha Coffee.
• Assist in developing and implementing customer service policies, procedures and standards to ensure that Bacha Coffee’s standards and quality are consistently upheld.
• Monitor response times, customer recovery standards, ensuring that targets and KPIs are met.
• Coordinate and communicate with internal teams, including the digital warehouse, to ensure that customer queries and issues are resolved promptly, with quality.
• Utilise customer care systems or other tools to follow up, close cases, and proactively outreach to customers when required.

Requirements

• Minimum 3 – 5 years of working experience in a customer service role.
• At least 2 years of working experience in online D2C.
• At least 2 years of experience operating pure player marketplace backend systems.
• Strong communication and interpersonal skills, with an excellent command of English
• Meticulous, adaptable, possess an eye for detail and the ability to work independently in a fast-paced environment.
• Proficient with MS Office applications.
• Experience in mentoring team members is a plus.
• Experience in utilising customer care management tools is a plus.
• Positive character who is able to pivot across multiple tasks.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

This position supports global and local marketing campaigns by implementing digital sales, marketing, and logistics strategies across all of Bacha Coffee’s online marketplaces. The objectives include driving net sales while maintaining luxury market positioning. This role requires understanding of online marketplace platforms, branding, digital marketing, performance marketing, and knowledge of online luxury retail and digital platforms.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position will assist with the conception of campaigns, and management of online marketplaces, and has primary working relationships with the Design, PR, Marketing, Social, Operations, IT and Warehouse teams, as well as staff with similar roles within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (enablers, advertising etc.) as well as customers from online marketplaces.

Responsibilities

• Assist in the development and implementation of creative marketing plans aligned with the corporate strategy and brand image, across multiple marketplace platforms.
• Collaborate closely with internal and external teams including design, marketing, PR, social, to develop and implement marketplace related collaterals and plans.
• Maintain and develop good relationships with marketplace partners and stakeholders through regular contact.
• Manage project timelines of each marketplace campaign and new marketplace launches
• Ensuring marketing standards in each marketplace are adhered to and that marketing/design guidelines are respected by partners and marketplaces
• Working closely with the digital warehouse team and supporting the team on order fulfilment for self-run marketplaces
• Handling day to day paperwork and liaising with Finance, Warehousing, 3rd party couriers
• Assist in shipment tracking to ensure flow in self-run marketplaces
• Providing support to all internal teams in relation to relevant marketplaces
• Updating internal stakeholders, local and international marketing databases on a needs basis
• Continuously monitor, conduct regular reporting and data analysis to understand specific marketplace performance, identifying areas for improvements and optimisations.
• Stay updated, and sharing market trends, best practices and innovations, proposing ideas and initiatives and new marketplace potentials

Requirements

• Bachelor degree in Business, Marketing, eCommerce or a related field
• 2 – 4 years of proven experience in marketplace management, with track record of success in driving gross merchandise value GMV growth.
• Strong communication and interpersonal skills, with excellent command of English
• Proficiency in a second language is preferred.
• Meticulous, adaptable, creative thinker who can work independently in a fast-paced environment, managing multiple projects simultaneously
• Understanding of online marketplace platforms such as Amazon, Tmall, Lazada etc., including tools, technologies and best practices.
• Results-driven and able to work under pressure
• Experience working in the luxury industry would be a plus
• Problem solver, with strong time and project management skills
• Positive character who is able to pivot across multiple tasks

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Overview

Reporting to the Director, Development, Training & Volunteer Management (TVM), you will oversee Volunteer Management Functions in Lions Befrienders.

You will play a role in growing, developing and managing a volunteer pool which would include senior volunteers, to support the organisation’s strategic and programmatic goals.

Responsibilities

1. Recruitment: Develop recruitment strategies for volunteers, including social service organisations, community stakeholders, corporate partners and government agencies to support the organisation goals, including reactivation strategies for passive volunteers.

2. VM Policies & Processes & Projects: Evaluate and implement volunteer management practices, policies and processes. Review existing and/or develop new VM projects/events.

3. Training & Development: Develop developmental roadmap and conduct volunteer training to increase volunteers capability, recognition and engagement programmes for sponsors and volunteers.

4. Networking & Stakeholder Management: Identify opportunities for partnerships with social service organisations, community stakeholders, corporate partners and agencies, drive engagement with key stakeholders through various platforms.

5. Budgeting & Reporting: Monitor and provide Management reports, Source, prepare and coordinate projects budget and expenses and submit project reports.

6. Staff Management: Provide guidance and coaching to VM staff.

Requirements

• Degree in Social Work/Gerontology/Training or equivalent.
• Min. 3 years experience in volunteer management and working with wide range of stakeholders from individuals to corporates.
• Possess ACLP or DDDLP (or the equivalent) would be advantageous.
• A passion to enhancing the educational experience for volunteers, and to meet the needs of the community.
• Good leadership and stakeholder management skills, and have worked with various voluntary welfare organisations, communities and institutional settings.
• Possess good communication and interpersonal skill, Strategic thinker with networking aptitude.
• Able to communicate in Mandarin will be an advantage to converse with non-English speaking stakeholders.
• Enjoys working with people of all age groups.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

The PR Senior Executive will play a vital role in upholding and scaling the Bacha Coffee brand to greater heights. You will be assisting to develop and be responsible for implementing effective PR strategies that enhance our brand awareness and reputation, while peripherally ensuring efforts are aligned with business growth.

As the brand conquers the world, you will be part of this exponential, global growth, with PR-led openings in regions across Asia, Europe, Middle East and America.

Primary Relationships

The position reports to the Assistant Marketing Director and supports the Assistant PR Managers on a daily basis.

Within the organization, this position will work closely with the Corporate Communications Team (Marketing, Digital/Ecommerce, Social and CRM teams) and other relevant departments to ensure alignment on main strategy and fulfil any internal coordination required respectively.

Outside the organization, the position coordinates primarily with agencies, members of the media and influential personalities.

Responsibilities

• Support and coordinate with PR agencies and partners to ensure that strategies are sensible and well-executed
• Manage media seeding and other PR gifting matters
• Crafting persuasive and impactful press releases and other PR-related written materials and tools like Q&A, factsheets etc.
• Work closely with internal stakeholders to ensure that PR efforts are aligned to key organisational and business objectives to ensure that campaigns run smoothly.
• Handle day-to-day PR activities and follow-up on requests by agencies/journalists
• Media pitching and any other PR tasks when needed.

Requirements

• A bachelor's degree in communications, public relations, journalism, or a related field.
• 2-4 years of experience in a PR agency or corporate setting.
• Eloquent in written English. Proficiency in an additional language is a strong bonus.
• Fluent verbal communication, interpersonal and relationship-building skills expected of a PR professional.
• A keen understanding of media landscape and trends. International media exposure is a bonus.
• Excellent ability to manage multiple tasks and campaigns simultaneously.
• Adaptive, independent, proactive, resourceful and have a sense of urgency to meet deadlines.
• A problem solver with high attention to detail and a strong sense of responsibility.
• Proficiency in social media platforms (Instagram, Facebook, LinkedIn, TikTok, etc.). Knowledge of social media management tools (Hootsuite, Buffer, Sprout Social…) is a bonus.
• Possess a keen eye for aesthetics and details in visual content.
• Presentation skills and previous experience in the luxury industry would be a plus.
• Willingness to learn is key.
• An avid team player

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.