Overall Summary:

"The Service Operations Specialist is responsible to maintain high levels of service and ensuring all IT operations activities are performed. He/She is responsible to drive both internal and external teams to ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance.

He/She posseses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analyzing important reports covering service performance metrics and operations activities."

Roles and Responsibilities:

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Track and ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance

• Troubleshoot and resolve service health issues and gathering relevant parties to resolve impediments impacting service performance

• Ensure all operational support material is complete and all process comply within internal security and technology standards

• Organise system activities including planned maintenance events, system backup processes and disaster recovery drills

• Prepare and deliver status updates / report to management

• L1.5 support

• Provide guidance to the team to ensure the best support possible for systems availability

• Log and track problem tickets relating to S1/S2 or high impact issues

• Support and assist in high severity incidents and drive problem management meetings

• Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution

• Manage high severity incident communications such incident broadcast communication to all stakeholders and provide regular updates to management until incident closure

• Manage the incident and problem management process to ensure all preventive measures and problem resolution are recorded in the Known Error Database (KEDB)

• Implement Response and Recovery Plans and activities relating improvements to service recovery

• Maintain processes, templates and SOP, website and information related to incident and problem management

• Assist senior leaders in disaster recovery planning and activities

Qualification/ Requirements:

• Bachelor’s degree in computer science or other highly technical, scientific discipline

• 3-5 years of Technical / Application Support experience

• Proven experience of working efficiently in a cross functional team

• Able to commit on 24/7 Standby and go on site when required

• ITIL v3/v4 certification and strong service oriented experience / background will be preferred

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

2 days a week

Responsibility :

• Cashier
• Handle queries and complaints, schedule appointments.
• Helping clients with Package selecting (sales)
• Responsible for keeping the workplace well maintained and smooth operation day to day (cleaning, taking notes etc)
• Be professional and pleasant while interacting with clients.
• Walk daycare doggies - small and medium doggies , usually 1-5 doggies
• Maintain high level of customer service and ensure customer satisfaction

Requirements and skills :

• Prior experience in customer service as a receptionist, front desk representative, or relevant position.
• Not afraid to handle and take care of dogs
• Able to work independently and Problem-solving ability with analytical skill
• Excellent communication, written and people skills in both English and Mandarin fluently
• Good multitasking, time management and organisational skills.
• Customer oriented and professional attitude.

Job description

Job description

The successful candidate serves as an Ambassador to our hospitality business at all times and must have a friendly and approachable disposition. You like dealing with people and are motivated to establish rewarding relationships with guests and other stakeholders. You are cheerful, inquisitive and ambitious and take pride in your guest-facing role, displaying professionalism in carrying out your duties. A star performer is one who is enthusiastic about upselling additional facilities and services to build brand awareness so as to elevate guest experiences during their stay with us.

Responsibilities

• Provide delightful service standards to the guests at all times. Greet guests in an engaging way and ensure a smooth and timely check-in/check-out during their stay.
• Conscious of any opportunities to upsell additional facilities and services, when appropriate.
• Answer telephone calls at Concierge and respond to enquiries and requests promptly, efficiently and in a courteous manner during check-in, check-out and throughout the guest’s stay with us.
• Comply with SOPs, policies and procedures. Practice safe work habits and adhere to sanitary, safety, security and emergency procedures.
• Maintain confidentiality of all guest information and data and all proprietary information on our business.
• Thoroughly understand our rooms categories, features, room rates, amenities and all other product knowledge.
• Cashiering duties, checking cash float at the beginning and end of each shift to ensure at all times that amounts are correct and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Manage OTA and TripAdvisor guest reviews platform and manage guests’ requests and messages in OTA extranet.
• On a daily basis, inspect the cleanliness of the premises and oversee and coordinate with our housekeeping staff to ensure all rooms are clean and tidy for guests’ use.
• Report any maintenance issues on a regular basis.
• Manage guest feedback &/ complains in a productive manner.
• Able to exercise prudent judgment or think on the feet to analyse the situation and resolve problems in the event that we need to accommodate special requests from guests.
• Able to write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• Ensure that your shift runs smoothly and that our guests experience seamless service.
• Demonstrate teamwork and work cohesively with other departments and colleagues as part of the team.
• Flexibility to work in other positions or departments to perform special projects when the need arises.

Requirements

• Minimum N levels. O levels or Nitec in Hospitality or Diploma in Hospitality Management or in a related field are welcomed to apply. Remuneration will be commensurate accordingly.
• WSQ Front Office Certification will be advantageous.
• Previous experience in hotels, hostels and co-living businesses would be relevant.
• Prior experience (1 to 2 years) in the same role or similar job function preferred.
• Excellent communication and interpersonal skills.
• Able to handle cash transactions in a responsible manner.
• Pleasant with a cheerful disposition.
• Service-oriented and comfortable with guest-facing roles.
• Positive attitude with keen interest to learn.
• Able to work independently as well as in a team.
• Good problem-solving skills and able to cope with situations in a calm manner.
• Basic IT skills.
• Willing to work on rotational shifts, weekends, and Public Holidays.

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span across industries such as financial services, TMT (Telecommunications, Media and Technology), Education, Healthcare, Retail, Government, Manufacturing and Professional services. Our focus is to engage in the dynamics of our customers’ vertical markets and apply the skills of our employees in modernising key digital pillars, Data centres and Cloud services, Security and Network Infrastructure, Workspace communications and collaboration, Data and information strategies, and IT operations modernisation.

Logicalis Group has an annualised revenue of over $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4 billion.

As we continue to grow as a business, our people are our key differentiator with our competitors, and developing and retaining our talent is a key priority for all of our businesses. We will recommend that you watch this short video with input from our employees around the world.

Logicalis - A Great Place to Work

Accountabilities:

• Ensures that the organisation’s patch management process complies with regulatory requirements and best practices.
• Maintains detailed records and documentation of patch deployments and compliance status.
• Ensures reports are up to date.
• Ensures databases is entered correctly and calculations are correct
• Handles communication with stakeholders, providing regular updates on the status of patch management efforts.
• Prepares reports on patch status and compliance.
• Provides dashboards customized reports based on customer’s requirement
• Provides powerpoint presentation to customer based on data collected

· The Individual and their Experience:

· Proficient in Microsoft Excel and Dashboard

· Proficient in Microsoft PowerPoint

· Good Communication skills

· Eagerness and willingness to pick up & adapt new skills

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

The Regulatory Affairs (RA) Specialist contributes to all regulatory functions for Moleac products such as obtaining marketing authorisations and product life-cycle management for the global market, and assigned projects.

The candidate demonstrates consistent and excellent interpersonal and communication skills along with ability to thinking critically, problem-solve and collaborate effectively with internal stakeholders.

Key Responsibilities

• Prepare and review registration/ variations dossiers for submission to regulatory authorities, ensuring scientific rigour, consistency and accuracy of product information, alongside good documentation practice
• Coordinate with partners and regulatory consultants abroad to support overseas registration, in accordance to company strategy and timeline
• Collaborate with stakeholders and contribute actively to all aspects of product life cycle management, ensuring compliance to applicable regulatory and quality requirements and continuity in commercialisation
• Maintain and build on existing database of applicable health product regulations, standards, and guidance documents, interpreting emerging regulations and developments to assess impact on products
• Review promotional material developed for commercial activities to ensure compliance to applicable regulatory guidelines
• Participate in local and overseas regulatory inspections and internal audits when applicable
• Develop and maintain effective relations with local authorities and industry associations Provide regulatory inputs and support to clinical trials and ethics committee submission
• Assist in GDP and relevant quality assurance matters

Personal Attributes/ Core Competencies

1. Highly-organised and self-disciplined
2. Resourceful, with analytical and problem-solving skills
3. Able to prioritize and work well in fast-paced environment
4. A team player with excellent interpersonal skills
5. Proficiency in English (both written and spoken). Additional language such as Mandarin is a strong plus to liaise with external CMOs and partners

Qualifications

1. Degree in life sciences, with min. 1 – 5 years of relevant work experience
2. Knowledge in international regulatory guidelines such as ICH, ASEAN, USFDA, EU etc. Regulatory experience with food supplement/ herbal medicine in Europe, North America or Asia Pacific would be advantageous.
3. Good understanding in GMP, GDP and relevant quality management systems desirable

Application process:

To apply, send your cover letter and resume at f[email protected]

Incomplete application will not be reviewed.

Tanglin Mission

Tanglin Trust School Singapore has a long tradition of providing British-based learning with an international perspective. At Tanglin we strive to make every individual feel valued, happy and successful. Responsibility, enthusiasm and participation are actively encouraged and integrity is prized. Working together in a safe, caring yet stimulating environment, we set high expectations whilst offering strong support, resulting in a community of lifelong learners who can contribute with confidence to our world.

Our Vision

We aspire to be the best school in the world with a dynamic learning community which nurtures and inspires every individual to be the best they can be. Our core values of Respect, Responsibility and Purpose are at the heart of everything we do across the school.

The Role

Tanglin Trust School wishes to appoint a part-time (0.4) Junior Specialist Music Teacher to work in a thriving and dynamic department. The successful candidate will be an energetic, inspirational and committed teacher who is able to deliver a stimulating curriculum, as well as play a full and active role in the extensive co-curricular programme.

Applicants must have at least 2 years’ teaching experience, hold a degree in Music, and be proficient on at least one instrument. The ability to play the piano to a good standard would be an advantage, as would a working knowledge of Music Software (Sibelius, Garageband).

Key Responsibilities

Teaching & Learning

• Manage an effective, orderly and safe learning environment.
• Contribute as a team member to the planning of the annual and termly curriculum for each year group.
• Plan and deliver a curriculum for the class according to the agreed termly plan, differentiating that delivery according to the abilities and learning strategies of individual students.

Planning & Development

• Contribute to the planning and implementation of the co-curricular programme and other initiatives, as appropriate.

Assessment, Recording & Reporting

• Keep detailed records of plans, and of achievements of individual students; developing, in conjunction with the year group, standardised forms of assessment and record keeping.
• Report to parents in accordance with the school’s reporting policy as laid down in the Staff Handbook.

Communication & Liaison

• Liaise with relevant members of the Personalised Learning Team to ensure that all individual student needs are understood, planned for and met.
• Attend and contribute to meetings of a professional nature as and when required.
• Work with the Class Teacher in contributing to the strengthening of the parent-teacher partnership.

Pastoral & Co-Curriculum

• Follow the school’s policies and procedures with regard to discipline and behaviour, daily routines, duties, home learning, leave of absence, and visits, as laid down in the Staff Handbook.
• Lead and organise instrumential music ensembles and choir as required.
• Lead and organise music concerts and events, and support the work of the wider department.
• Embrace and lead on the school’s commitment to creating a diverse and inclusive environment.
• Be responsible for reporting any concerns about a child to the Designated Safeguarding Lead.

Tanglin Trust School believes that each employee makes a valuable and significant contribution to our success and that contributions should not be limited to the assigned responsibilities below. This job description is designed to outline primary responsibilities but not limit the employee, nor Tanglin Trust School, to only the duties identified. It is the expectation of the School that each employee will offer his/her services wherever and whenever necessary to ensure the success of our organisation.

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be required to provide an Enhanced DBS disclosure certificate, or equivalent.

Job Description :

1. Develop and provide cloud computing services (platform-as-a-service or infrastructure-as-a-service) suggestions/proposals for SME, Enterprise and various industry verticals.
2. Evaluate the requirements, determine actionable tasks and estimates, and provide efforts for business solution build and architecture.
3. Responsible for technical documentation on solution implementation.
4. Perform operational readiness tasks and ensure production acceptance criteria are met.
5. Respond to platform technical issues in a professional and timely manner
6. Work closely with the sales team for cloud-related sales opportunities
7. Support Pre-Sales activities, i.e. proposal, systems design, proof-of-concept, demo, workshop conduct, etc.

Requirements :

1. Bachelor’s degree in Computer Science, related technical field, or equivalent practical experience.
2. 5 – 6 years of relevant experience in computing infrastructure.
3. Experience in one or more of the following: cloud migration, data-centre migration, backup & disaster recovery, networking, virtualisation, application/server assessment and discovery.
4. Strong logical/analytical troubleshooting
5. Experience in crafting data centre migration plans (rehost / replatform / refactor etc.) for businesses is a plus.
6. Experience deploying and operating multi/hybrid-cloud platforms, such as Kubernetes, Anthos etc., is a plus.
7. Experience deploying and operating CI / CD infrastructure and workflows is a plus.

Job Description:

1. Develop and provide cloud computing services (platform-as-a-service or infrastructure-as-a-service) suggestions/proposals for SME, Enterprise and various industry verticals.
2. Design data solutions aligned to the design principles and security standards of the Google Cloud Platform.
3. Design and implement solutions around data warehouse implementation ranging from architecture, ETL processes, multidimensional modelling, data marts implementation.
4. Design and optimize data acquisition, data ingestion, data processing using ETL (Extract, Load, Transform) tool and developing dashboards or other visualizations using Google Cloud Platform or other solutions.
5. Evaluate the requirements and determine actionable tasks, estimates and provide efforts for business solution build and architecture.
6. Responsible for technical documentation on solution implementation.
7. Perform operational readiness tasks and ensure production acceptance criteria are met.
8. Respond to platform technical issues in a professional and timely manner.
9. Work closely with the sales team for cloud-related sales opportunities.
10. Support Pre-Sales activities, i.e. proposal, systems design, proof-of-concept, demo, workshop conduct, etc.

Requirements:

1. Bachelor’s degree in Computer Science, related technical field, or equivalent practical experience.
2. 3 – 5 years of experience in Business Analytics, Data Engineering or Data Science.
3. Strong logical/analytical troubleshooting.
4. Experience in deploying and operating multi/hybrid-cloud platforms, such as Kubernetes, Anthos etc is a plus.

Description

HR management for expatriates in Asia

- Support all expatriates across the region in accordance with global policy and direction.

- Spearhead initiatives to improve HR operational efficiency and best practices on regional basis

- Ensure labour related compliance across the region.

- Liaise with all country HR Head in the region to drive HR initiatives to improve employees engagement

Reviewing of HR related regulations, policies and budget in collaborating with the business units and region.

- Work with Management and business units on optimizing organizational development.

- Liaise with all HR teams in the region to drive HR initiatives to improve employees engagement.

- Manage quarterly budget across the region to optimize and control staff cost

Coordination with Japan Headquarters

- Continue to build rapport and maintain a good relationship with the Japan headquarters for better support and collaboration.

- Reporting HR matters and provide analysis to the headquarter in Japan in a timely manner.

- Assist to cascade Japan headquarters’ initiatives and direction across the region.

Project management

- Manage HR related projects aiming at improving HR systems and human capital development.

Requirement

· Minimum 5 years Human Resources experience.

· Strong regional exposure

· Relevant experience in the same industry.

· At least a bachelor’s degree, preferable in HR Discipline.

· Possess good knowledge of HR functions (compensation & benefits, recruitment, training & development etc.)

· Solid knowledge on Singapore labour laws.

· Excellent written and verbal communication in Japanese as this role will need to liaise frequently with headquarters in Japan.

· Good project management skill.

· Knowledge of Microsoft Word, Excel, and PowerPoint.

· Possess good disposition.

About the team you are joining

IATA’s E&F (Enhancement and Financing Services) is the largest global billing and collections solution for airports and Air Navigation Service Providers. You will report to the Manager IATA Customer Service Center in Singapore. The role encompasses all areas of collection, including communication, query handling, contact validation, and document maintenance. The role requires strong communication and negotiation skills and the ability to process customer disputes.

What your day would be like

• Collection of high values/low volumes & Low value/high volumes accounts receivable procedure based on invoice payment dates.
• Collection of all E&F debts through Phone Calls, Chats, Queries, Escalations
• Achieve collection targets and performance goals as set by the management.
• Review customer accounts and invoices to ensure accuracy and completeness.
• Resolve invoicing disputes or discrepancies with customers or internal departments.
• Record and update customer payment information and collection activities in the database or system.
• Ensure all customer actions are covered and documented, validated, and account details archived with an accuracy and timely manner. Attention to detail, accuracy, and problem-solving skills.
• Prepare and send statements, notices, and reports to customers and management.
• Collaborate with colleagues and team members globally to improve collections organization.
• Follow up on delinquent accounts initiate collection actions if required and monitor payment plans.
• Build and manage relationships on large accounts with customers.
• Maintain compliance with company policies and procedures and applicable laws and regulations.
• Listen carefully to Customer Complaints and provide relevant feedback for improvement.
• Ensure customer queries are escalated appropriately to the correct internal departments.
• Monitor trends and provide feedback to the management.
• Additional ad-hoc duties, as required.

We would love to hear from you if

• 3+ years of experience in a collection environment utilizing multiple communication channels (Phone, Chat, CRM System) is preferred.
• Ability to work independently and as part of a team, attention to detail and accuracy, analytical and problem-solving skills, customer-centricity oriented, and professional attitude.
• Excellent communication, negotiation, and persuasion skills, both written and verbal.
• A minimum qualification in a relevant college diploma is required, a relevant University Degree is preferred.
• Fluency in English, Thai, Mandarin, and Bahasa language is mandatory; knowledge of other languages will be an asset.
• Knowledge of SAP, CRM Systems (Sales Force), and Microsoft applications (advance Excel, Advance Power Point, Power BI, Outlook, Sharepoint) is required.

Responsibilities

Responsible for providing technical expertise and support to our sales team, including product demonstrations, technical presentations, and customer consultations. This role involves working closely with customers to understand their needs and provide solutions that meet their requirements.

• Collaborate with the sales team to understand customer needs and develop solutions that meet those needs
• Provide technical expertise and support throughout the sales process, including product demonstrations, technical presentations, and customer consultations
• Ensure timely creation of quotations on SFDC, follow up on purchase order and creation of SIF in CMS/CSS
• Provide technical support and troubleshooting for customers, both remotely and on-site as needed
• Develop and maintain a deep understanding of the company's products and services (up-to-date knowledge of industry trends and emerging technologies)
• Work closely with the product team to ensure a thorough understanding of product capabilities and limitations
• Participate in trade shows, conferences, and other industry events as needed
• Provide training and support to sales team members

Requirements

• Bachelor's degree in a relevant field (e.g., biology, molecular, biotechnology)
• Minimum of 2 years of experience in the local academic research area, a focus on NGS products and services will be a plus
• Proficient in communicating in English and Korean language
• Strong understanding of NGS technology and the life sciences market
• Ability to understand complex technical concepts and explain them in a clear and concise manner
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Senior / Assistant Manager, Group Service Transformation (Digital Operations Specialist)

Group Service Transformation is seeking a skilled and confident professional to take on the role of Digital Operations Specialist. The successful candidate will play a pivotal role in driving the digital adoption of the NUHS App, ensuring that NUHS is digital-ready and digital-first.

Key responsibilities:

• Identify staff engagement platforms and implement targeted staff training regularly for diverse job functions within NUHS, namely clinicians and patient-fronting non-clinicians.
• Manage staff and patient feedback (on-site and online) on the integration of physical and digital (phygital) experiences across NUHS institutions.
• Map out digital integration opportunities within key ground workflows and implement solutions to identified gaps for process improvement.
• Walk the ground to ensure the smooth operation of the NUHS phygital experience across outpatient clinics.
• Develop effective ways to share best practices with staff on enhancing the patient experience with digital adoption.
• Support institution operations teams in navigating change management for the transition to a digital-first environment.

Training opportunities:

• Learn to navigate and implement change within a healthcare setting.
• Develop skills in effective communication and event planning for successful digital adoption.
• Gain insights into managing digital products.

Job Requirements

• Have a degree from a reputable university with good academic results in Business Administration, Marketing, Science, Engineering, Information Technology or equivalent.
• At least 2 years of working experience in healthcare, preferably in operations.
• Adaptable and agile.
• Proven experience in developing and implementing successful staff engagement strategies.
• Excellent communications skills with strong training competency.
• Ability to adapt messaging to different audience segments.
• Demonstrate good interpersonal skills.
• Comfort in addressing public members and staff.
• Meticulous in work processes.
• Creativity in developing engaging communication materials.

About the team you are joining

IATA’s E&F (Enhancement and Financing Services) is the largest global billing and collections solution for airports and Air Navigation Service Providers. You will report to the Manager IATA Customer Service Center in Singapore. The role encompasses all areas of collection, including communication, query handling, contact validation, and document maintenance. The role requires strong communication and negotiation skills and the ability to process customer disputes.

What your day would be like

• Collection of high values/low volumes & Low value/high volumes accounts receivable procedure based on invoice payment dates.
• Collection of all E&F debts through Phone Calls, Chats, Queries, Escalations
• Achieve collection targets and performance goals as set by the management.
• Review customer accounts and invoices to ensure accuracy and completeness.
• Resolve invoicing disputes or discrepancies with customers or internal departments.
• Record and update customer payment information and collection activities in the database or system.
• Ensure all customer actions are covered and documented, validated, and account details archived with an accuracy and timely manner. Attention to detail, accuracy, and problem-solving skills.
• Prepare and send statements, notices, and reports to customers and management.
• Collaborate with colleagues and team members globally to improve collections organization.
• Follow up on delinquent accounts initiate collection actions if required and monitor payment plans.
• Build and manage relationships on large accounts with customers.
• Maintain compliance with company policies and procedures and applicable laws and regulations.
• Listen carefully to Customer Complaints and provide relevant feedback for improvement.
• Ensure customer queries are escalated appropriately to the correct internal departments.
• Monitor trends and provide feedback to the management.
• Additional ad-hoc duties, as required.

We would love to hear from you if

• 3+ years of experience in a collection environment utilizing multiple communication channels (Phone, Chat, CRM System) is preferred.
• Ability to work independently and as part of a team, attention to detail and accuracy, analytical and problem-solving skills, customer-centricity oriented, and professional attitude.
• Excellent communication, negotiation, and persuasion skills, both written and verbal.
• A minimum qualification in a relevant college diploma is required, a relevant University Degree is preferred.
• Fluency in English, Thai, Mandarin, and Bahasa language is mandatory; knowledge of other languages will be an asset.
• Knowledge of SAP, CRM Systems (Sales Force), and Microsoft applications (advance Excel, Advance Power Point, Power BI, Outlook, Sharepoint) is required.

Position Summary

Able to provide quality and efficient SAP related support to company, able to understand the business requirement and provided related reasonable solution. Good communication skill to management and efficiently manage the SAP vendor.

Key Responsibilities

• SAP B1 System setup and troubleshooting;
• SAP existing MSSQL report manage and new report creation;
• SAP business process flow map and able to integrate into existing SAP system;
• SAP BOM create and setup;
• SAP Crystal report creation and maintenance;
• Power BI Report & dashboard development link with SAP B1 (Able to create and amend existing report & Dashboard)
• SAP related project management (solution design, solution verification)
• SAP vendor management; (vendor quotation, proposal review, deployment, document)
• SAP system admin and system maintenance role:

1. New user and access right creation;
2. Work with SAP end user on new system requirement (e.g.: crystal report, SAP system report, etc.);
3. Provide basic support to end user (E.g.: order cancellation process) and support BI related data;
4. Working with external supplier on all SAP issue and provide solution;
5. Support cross-border warehouse barcode system and external add-on module.

Knowledge & Skill Requirements

• VBA Report (Link with SQL)
• Good experience in SAP B1 in terms of the system setup and troubleshooting;
• Able to individually create report using MSSQL in short time;
• Sound experience across all functional areas viz. Financials, Banking, Accounting, Production, MRP, CRM, Warehouse Management;
• Good experience in Project Implementation/Project Management in SAP-B1;
• Sound understanding of business processes and ability to document it;
• Map with existing processes base on the new business requirement;
• Team player and solution provider;
• Good command in English and Mandarin to handle queries and concerns from China and Taiwan counterparts in regards with the business matters;
• Minimum Work Experience Required: 3 Years related experiences;

Additional Responsibilities
• Any reasonable task assigned by management and deemed to be within the individual’s capabilities to ensure smooth running of the business.

• As this is an evolving business, ongoing change is an integral part of the position. Management will liaise with the individual on any fundamental change to work practices. The individual is required to embrace and adopt any change to working practices.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

The National University of Singapore invites applications for a Research Associate position in the Department of Synthetic Biology Translational Research Program, Yong Loo Lin School of Medicine. Appointments will be on a 1-year contract in the first instance, with the possibility of extension.

Purpose of the post

The Research Associate (RAssoc) will be working closely with the Principal Investigator and a team of researchers on bioprocessing and downstream process development. The RAssoc’s principal role will be to assist in method development and process optimization for research projects requiring bacterial and yeast fermentation as well as provide technical support and training to laboratory users.

Main Duties and Responsibilities

The Research Associate is expected to:

1. Design and execute fermentation experiments to optimize the production of target compounds/proteins.
2. Develop and scale-up bioprocesses for the cultivation of microbial strains (bacterial, conventional and non-conventional yeasts) from benchtop to pilot scale fermentation.
3. Conduct process optimization studies to improve fermentation performance, yield, and productivity.
4. Lead efforts in developing scalable downstream processes, including but not limited to filtration, chromatography, and other purification techniques.
5. Collaborate with cross-functional teams to ensure seamless integration of strain engineering to fermentation and downstream processes.

Main Duties and Responsibilities

1. Analyse data from fermentation and purification experiments, interpret results, and present findings to the team.
2. Troubleshoot and resolve any issues that arise during fermentation or purification processes.
3. Develop and maintain standard operating procedures (SOPs) and ensure adherence to good manufacturing practices (GMP) and safety guidelines.
4. Stay updated with the latest advancements in bioprocessing and downstream purification technologies and apply them to enhance processes and productivity.
5. Provide technical expertise and support to team members and contribute to the overall success of the group’s translational projects.

Qualifications

The applicant should:

• Masters in Chemical/Biochemical Engineering, Biotechnology, or a related field.
• Proven track record of successfully optimizing and scaling-up fermentation processes for the production of compounds/proteins.
• Expertise in downstream purification techniques, such as filtration, chromatography, and other purification techniques.
• Hands-on experience with various bioreactors, fermenters, and other bioprocessing equipment.
• Strong understanding of safety protocols in bioprocessing.

Qualifications

• Proficiency in data analysis, statistical tools (JMP), and design of experiments (DoE) for process optimization is an advantage.
• Preferably have experience with process simulation and modelling.
• Be able to work both independently and in teams.
• Demonstrates an investigative nature and is attentive to details.
• Demonstrates an ability to lead and mentor junior team members.
• Passion for innovation and staying updated with the latest trends in bioprocessing.

Remuneration will be commensurate with the candidate’s qualifications and experience. Informal enquiries are welcome and should be made to Ms Suhana Sulaiman, at [email protected]

Application

Formal application: Please submit your application, indicating current/expected salary, supported by a detailed CV (including personal particulars, academic and employment history, complete list of publications/oral presentations and full contacts of 3 referees) by 29 February 2024

Job Highlights:

• Opportunity for Growth
• Fun working environment
• 5 working days (9am to 6pm)

We are a Singapore-based children merchandise retailer looking for a highly motivated individual to join our eCommerce team.

Roles & Responsibilities:

• Manage and operate e-Commerce platform, including banner design and discount setting
• Touch up and loading of new products images
  (Preferably knowledge in Adobe Photoshop and Illustrator)
• Conduct regular pricing checks
• Monitoring inventory levels and submitting orders to the warehouse
• Respond to platform chat to address customers’ queries to ensure customer satisfaction.
• Work closely with the team to develop and execute online marketing materials (eg. Web Banners) for promotions on ecommerce platforms such as Lazada, Shopee, Qoo10, Facebook, Shopify and Tik Tok.
• Monitor and coordinate the production of promotional materials, for all sales and marketing purposes.
• Maintenance & updating of E-Commerce platform for new product uploads and overall webstore maintenance
• Creating artwork for new products, advertisements, product packaging and logos etc with the use of graphic software (eg. Illustrator and Photoshop)
• Maintaining Brand Image and Video Library
• Assist in ad-hoc tasks

Requirements:

• Detail-oriented individual who has a keen eye for aesthetics and details.
• Good time management skills and able to keep to the deadlines
• Previous experience working as a designer with an e-commerce background with at least 2 year of relevant experience in Marketplace Platforms or Shopify ecommerce.
• Proficient in editing software such as Adobe Illustrator, Photoshop, Premier Pro, After Effects or any other editing software.
• Knowledge in product photography is a bonus

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role

Quality Assurance Specialist is to promote and integrate quality into every aspect of our BioReliance® biologics safety testing business in Singapore. The role is to perform batch record review (i.e. data audits) to support all aspects of quality operations to ensure that laboratory testing operates in full compliance with sound scientific practice, GxP and Standard Operating Procedures (SOPs). The scope of responsibility is to contribute or impact the results of the QA team and is accountable for the quality of own work, solve problems of low complexity independently by identifying and selection solutions and by analyzing information.

The post holder will be able to perform the following functions independently, with minimal guidance.

What You Do

• Batch record review: Review and approval of GxP documents, including Protocols, Technical Specification (TS), Batch Records, Workbooks, SOPs and all other QMS documentation.
• Batch record review: Comply with all applicable policies, procedures and guidelines.
• Batch record review: Conduct in-process or final audits and approval on manufacturing or testing documentation as they comply with the stated regulatory standards and the approved TS, protocol or SOPs.
• Batch record review: Release of the certificate of analysis for GMP testing against the TS and associated documentation.
• Batch record review: Prepare QA statement within each GLP final report specifying inspections date, and dates findings were reported to the Study Director and management.
• Review and approve deviations, anomalous results, OOS, positive results and CAPAs.
• Assist in investigations from events, complaints or data audits.
• Conduct trend analysis for deviations and review / approve applicable CAPA records.
• Assist self-inspections to ensure continuous improvement.
• Perform and support client audits, regulatory inspections.
• Perform and support internal audits.
• Perform and support supplier audits.
• Comply with Health and Safety Executive regulations and undergo relevant training modules when required and actively takes necessary action when encountering unsafe situations.
• Perform their duties according to the principles of Good Laboratory (GLP), Good Manufacturing Practice (GMP) and Good Clinical Practice (GCP).

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post. Job descriptions will be regularly reviewed to ensure they are an accurate representation of the post

Who You Are

• Graduate degree in life sciences or higher related degree
• Minimum of 2 – 4 years of experience, within a similar Quality Assurance role i.e. batch record review.
• Shows a desire and motivation to work in Quality and regulated environment.
• Awareness of Biologics regulatory environment and GMP manufacturing topics.
• A proactive approach to all aspects of Quality.
• Fluent in both written and spoken English.
• Good communicator, dealing directly and effectively with operational teams and site QA and lab colleagues routinely.
• Strong analytical and problem solving abilities.
• Organized and logical in defining workload and delivering projects.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!

Job Title: Procurement and Logistics Specialist

Location: 970 Toa Payoh North, #03-06/07/08, Singapore 318992

Job Type: Full-time

About Willowmore:

We are a centrally located start-up technology company, specialising in Smart Access Digital Locks and we are currently experiencing strong growth. As the company scales, we are looking to hire within our Operations Department and find someone who can support us through our next phase of development.

Job Summary:

We are seeking an experienced Procurement and Logistics Specialist to join our team in Singapore. You will be responsible for managing and optimizing our procurement processes, ensuring timely and cost-effective sourcing of materials and services. Additionally, you will oversee the logistics operations, coordinating shipments, and maintaining efficient inventory levels. The ideal candidate will have a proven track record in procurement, a keen eye for detail, and the ability to thrive in a fast-paced environment.

Responsibilities:

Supplier Relationship Management:

• Develop and maintain strong relationships with suppliers and manufacturers.
• Conduct regular performance assessments and negotiations to ensure optimal terms and conditions.

Logistics Coordination:

• Coordinate and manage the end-to-end logistics process within the ASEAN region, ensuring timely and cost-effective delivery of goods.
• Collaborate with freight forwarders, carriers, and customs brokers to streamline logistics operations.
• Monitor and resolve any transportation issues or delays.

Procurement:

• Source and evaluate potential suppliers, considering quality, cost, and reliability.
• Negotiate contracts, terms, and conditions with suppliers to achieve the best value for the company.
• Responsible for initiating orders with suppliers, coordinating product delivery, and managing payment request

Inventory Management:

• Implement and maintain effective inventory control measures to optimize stock levels.
• Conduct regular inventory assessments, forecasting, and analysis to prevent stockouts and overstock situations.

Quality Control:

• Collaborate with suppliers to ensure products meet quality standards.
• Implement quality control processes and procedures to mitigate risks.
• Create product failure report with corrective action suggestion and share with management and team
• Manage and assist in product functionality testing upon receipt from supplier/manufacturer

Documentation and Compliance:

• Ensure all procurement, logistics and inventory documentation is accurate, complete, and compliant with relevant regulations.
• Stay updated on import/export laws and regulations in ASEAN region.

Requirements:

• 2-4+ years of experience in operations management or a related field, preferably within the industry parameters of Willowmore
• Minimum Diploma/Degree Business, Supply Chain Management, or a related field
• Fluent proficiency in English, Mandarin and Bahasa would be highly desirable
• Strong personal leadership and management skills
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationship
• Strong negotiation and communication skills.
• Knowledge of international trade regulations and customs procedures.
• Ability to work collaboratively in a cross-functional team
• Ability to identify and solve complex problems, spot opportunities and work in support of other teams
• Proactive personality
• A strong desire to promote and implement positive change within the business
• Proficiency in using relevant software and tools for operational analysis and reporting

At Willowmore, we encourage and foster innovation and a continuous improvement culture. We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a highly motivated and results-oriented individual with a passion for operational excellence, we invite you to join as Procurement and Logistics Specialist at Willowmore Pte. Ltd. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Description:

• Responsible for conducting fraud investigations
• Perform daily fraud analysis to detect and investigate anomalies and fraudulent activities in customer and transaction data
• Identify and review evidence and documents to analyse the overall case; synthesise data into a fraud investigation report with recommendations
• Work with internal stakeholders to evaluate the efficiency of existing tools, processes, and policies related to fraud management
• Identify and review any gaps within the current control process and recommend enhancements to prevent the recurrence of similar fraud activities
• Drive process improvements in fraud operational processes and policies
• Perform ad-hoc reviews or projects as required or directed

Requirements:

• A Diploma/Bachelor’s Degree in any field
• At least 1 year of experience in fraud investigation processes or related bank processes/products
• Possess good problem solving, analytical, and critical thinking skills
• Strong attention to detail and ability to notice discrepancies in data
• High ethical standards with demonstrated integrity
• Able to work independently with minimal supervision and able to multitask
• Excellent verbal and written communication skills
• Good working knowledge of MS Office (Excel, Word)

Reports to:

• Operationally to Worley Supply Management Director
• Functionally to Worley Project Contract Manager

Summary:

Responsible for liaising with the Project Team for the Contract functions on the projects to which they are assigned. Provides the focal point for the Contract packages assigned to and related activities on the project, liaising with the Project Manager, the client, and all disciplines including the Supply Management Director and the Project Contract Manager.

Responsibilities:

• Comply with work processes, procedures, instructions and guidelines, including Contract Execution Plan, Co-ordination Procedure and Quality Plan;
• Prepare cost estimates and submitted for review to the Contract Manager prior to submission to the Project Manager;
• If required, engage the market using processes, procedures, instructions and guidelines as written out in the Contracts strategy;
• Responsible for: Project setup including systems and tools; Contract management of Contractors and Service Providers; Change and dispute managements; Prepare contractual letters and correspondences; Defend and resolve claims expeditiously; Maintain systems and tools for reporting; and Issuing Contract status reports.
• Maintain the Contracts plan in conjunction with Construction, Project Management, Engineering, and Planning;
• Compile, manage and update the project-specific bidders’ list in conjunction with Construction, Project Management, Engineering, and the Project Manager;
• Lead formal enquiry packages, ensure issuance to each of the Contractors on the approved project Bidder List, and expedite bid returns to meet the closing date;
• Maintain, lead and control all contact with bidders/Contractors during the bidding /evaluation period and after Contract award, and that technical and commercial communications and evaluation are recorded in writing and distributed;
• Evaluate quotes, follow up Technical Bid Analysis (TBA), prepare Commercial Bid Analysis (CBA), and make award recommendations to the Client on the most suitable bidder considering the price, technical acceptability, and delivery consistent with the project requirements;
• Ensure CBAs are approved at the appropriate authority level prior to commitment, and that Contracts are prepared in the agreed format and issued in accordance with project requirements;
• Lead project meetings and negotiations with Contractors;
• Maintain records of Contracts expenditure and managed within budget;
• Manage variations and claims against the Contract;
• Quantity take off for Civil, Piling, Structural, Mechanical, Piping, Scaffolding, Painting, Insulation, Tankage, Electrical and Instrumentation
• Assessing and evaluating applications for payment/ invoicing and making recommendations and ensuring payment;
• Report regularly on areas of concern/ issues /opportunities and threats and areas that are working well on the project;
• Ensures Change Orders are issued as appropriate, invoices are received, checked, and approved, and all claims or back charges are resolved;
• Ensures Contracts files are always maintained and are current;
• Keeps abreast of market conditions and maintains regular communications with key Contractors;
• Advise Contract Manager and Supply Management Director of potential new sources of supply, and of current supplier’s performance;
• Provides Contract support to estimates when required;
• Ensure Contracts are expedited to completion, including coordination with Construction, Engineering, Quality, Health, Safety, Security and Environment, and Quality Control, and that all Contractor documentation is received;
• Conduct Contractor Performance Assessment upon Contract closure; and
• Prepares final accounts and closeout, manages the return and release of Securities/Bonds and Warranties.
• The Senior Contract Administrator is required to maintain good relations with all stakeholders, internally and externally, and shall ensure Worley professional ethics are observed at all times.

Requirements:

The career profile of a successful Senior Contract Administrator may show qualification in a specific field of expertise which will contribute to all-round management capability. However, the emphasis in identifying a Senior Contract Administrator’s potential is centred on the illustration of proven capability, experience, versatility and interest. Formal qualifications which indicate the suitability for a Senior Contract Administrator may include:

• Degree in Engineering, Quantity Surveying or equivalent; or
• Diploma in Engineering, Quantity Surveying or equivalent.
• At least 12 years of relevant working experience
• Experience in Energy, Chemicals and Resources industry
• Actively involvement in Contract Work Practices
• Knowledge of major PMC/EPC/EPCM Businesses and of Client business
• Knowledge of E and EPC, EPCm and PMC type projects
• Familiar with Multi-Office delivery
• Fluent in written and spoken English; spoken mandarin and other dialect
• Able to cope in a dynamic environment
• Good negotiation skill
• Good communication, able to illustrate discussion points clearly
• Possess leadership quality and a team player
• Confident, able to read and facilitate meetings
• Reliable, independent and meticulous

The ideal candidate must display a degree of flexibility and have a willingness to be stationed in Project Site.

At Madam Partum by Chien Chi Tow, we strive to provide the best customer experience to our customers.

We are looking for a Customer Service Specialist who can work towards the company goals. The ideal candidate needs to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to promote the company services and products effectively.

• Identify and able to provide personalized solution to customer’s needs.
• Attend to customer’s feedback and questions in a professional and timely manner.
• Maintain a continuous high level of customer service delivery and satisfaction.
• Goal-Sales driven , self motivated individual with the ability to focus.
• Strong administrative skills and able to handle a fast paced environment.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
• Liaise with other support teams as required to resolve requests/issues in a timely manner.
• Main task will include managing customer queries via whatsapp, social media and other platforms such as events/outlet.
• X factor and willing to go the extra mile to help customers.
• Savvy with all communications devices such as WhatsApp and multichannel platforms.
• Able to work on weekends and public holidays.

Job Types: Full-time, Permanent

Benefits:

• Employee discount

Schedule:

• Weekend availability

Supplemental pay types:

• 13th month salary
• Commission pay

The Role

This position will be part of the Group Administration Department providing operational administrative services and support.

Job Responsibilities

• Support daily administrative activities such as providing professional front office services on receptionist duties.
• Attend to general enquiries/requests/feedback from both internal and external stakeholders, and where possible to direct to relevant depts/person in charge.
• Manage all main room and courier service activities.
• Ensure high standard of cleanliness of the reception area, meeting rooms and boardroom.
• Manage the tea lady service and catering requests from departments.
• Perform daily inspections on meeting room furniture/equipment, and coordinate with tea lady to ensure that the room is return to original setup at the end of each meeting. Report any defects to the Corporate Real Estate Team promptly for follow up.
• Assist in preparing of cards (eg. office security access cards, CEA cards, etc) including the managing the issuance and return of cards.
• Manage the issuance and return of office security access cards
• Ensure sufficient office supplies and ordering of inventory including staff name cards, stationeries and consumables.
• Assist the Procurement & Contract Management team in small value purchase activities.
• Any other tasks and ad hoc projects assigned from time to time.

Job Requirements

• At least GCE O, A Levels or Diploma from a local recognised Polytechnic.
• Familiar with Microsoft Office applications (Outlook, Word, Excel applications).
• Good written and interpersonal skill with courteous disposition.
• Proficient in reception and administration skills.
• Meticulous, multi-task, team oriented and able to work independently.
• Experience in customer service/front desks/concierge in fact-paced environment will be advantageous.

Job Description :

1. Identify and approach potential customers.
2. Working closely with the principals and other solution providers to sell.
3. Work with our solutions team to define and effectively articulate the value proposition and diagnose the prospective client’s business needs and problems.
4. Understand and analyze clients’ business processes to advise on how they can improve business efficiency and cut costs to allow them to focus on their “ core Business”.
5. Act as the SPOC for your clients for future business and relationship management.
6. Negotiate and manage complex sales cycles and present proposals to C-level executives in corporate and global customers.
7. Customer management leadership skills.

Requirements :

1. Minimum 3 – 5 years experience in Sales for modern workplace collaboration solutions.
2. Proven ability to precisely manage and forecast a complex sale process.
3. Strong interpersonal skills; can quickly build rapport and deliver compelling, persuasive arguments to an executive-level audience.
4. Solid understanding of business concepts dynamics for large national and international corporations.
5. Ambitious individual who can work under their own direction towards agreed targets/goals and with a creative approach to work.
6. Excellent verbal and written communication skills.
7. Proven prospecting and sales cycle management skills.
8. Understanding of the challenges of cloud usage.

Responsibilities:

• Process vendor invoices for payments on a timely basis
• Follow up with business users for goods receipt
• Liaise with vendors for any discrepancies in vendor invoices
• Prepare invoices to customers as per the billing instructions provided by business users and GST requirements
• Liaise with customers for invoice issuance and disputes (if any)
• Preparing inter-company billing and withholding tax submission (if any)
• Support month-end closing activities
• Support audits, including financial year-end audit, internal controls audit, etc

Requirements:

• Diploma in Accountancy or its equivalent
• At least 3 years’ relevant experience in a similar role
• Proficient in SAP and Microsoft 365 applications including Excel
• Meticulous with high level of accuracy
• High learning agility and collaborative with good interpersonal communication skill

Responsibilities:

• Process vendor invoices for payments on a timely basis
• Liaise with vendors and business users for any discrepancies in vendor invoices
• Liaise with customers for timely collection of invoices
• Process payments, receipts and month-end closing entries
• Prepare inter-company billing
• Support cash flow forecast, GL, reporting and GST submissions when necessary
• Prepare balance sheet schedules and bank reconciliation reports
• Support audits, including financial year-end audit, internal controls audit, etc

Requirements:

• Diploma in Accountancy or its equivalent
• At least 3 years’ relevant experience in a similar role
• Proficient in SAP and Microsoft 365 applications including Excel
• Meticulous and high level of accuracy
• High learning agility and collaborative with good interpersonal communication skills