Our client, a renowned MNC in Automotive industry is seeking for a Sales Manager / Assistant Sales Manager ( Automotive, Corporate )- $ 5,000.00 to $ 7,000.00 + Attractive VB / Central Area

Requirements

• Degree or Diploma holder
• At least 5 years of experience leading a team to run entire Sales operation with a renowned Automotive distributor/brand.
• Highly analytical, Business Acumen, Strong in numbers (COE quota, Sales performance, Market Competitiveness)
• Strong Leadership and Customer Service experience.
• Strong communication and interpersonal skills - Someone who is able to represent the organisation's corporate image.
• Confident, wiiling to learn and perseverance.
• Candidates (Sales Manager) from FMCG, Retail luxury and Hospitality industry are welcome to apply.

Others

• Salary from $ 5,000.00 to $ 7,000.00 + Attractive Variable Bonuses
• Possess Car 3 License
• Central Area

Interested candidate can send in your resume (word format prefer) to [email protected]

You will perform a variety of duties associated with routine laboratory work processes. This includes specimen processing, despatching of reports/supplies and collection of specimens. You will also perform equipment maintenance, laboratory testing and other duties as assigned by the department.

Requirement:

• GCE 'O' level with 10 years of relevant experience

Benefits:

• Basic Salary up to $2,600 with yearly increment based on performance.
• 5 days work week (Monday to Friday), 9am to 6pm

Job Description:

This is a full role for an Account Assistant located in Queensway. Our client is one stop instant printing company in Singapore. You will take the responsibilities involving performing daily data entry tasks using Accpac and Excel, managing both Accounts Payable for suppliers and Accounts Receivable from customers. Additionally, you will be responsible for conducting weekly bank reconciliations and assisting in maintaining and monitoring internal controls. The position also includes handling various ad-hoc duties related to both accounting and administrative functions.

Qualifications:

• Minimum SPM, Diploma or equivalent
• At least 2 years relevant working experience;
• Good working knowledge of Accpac Accounting software

vBenefits:

• Basic Salary up to $2,500 with yearly increment based on performance.
• 5 days rostered work week (inclusive of 1 weekend), Monday to Friday (2pm to 10pm) | Saturday (12pm to 10pm) | Sunday (11am to 7pm)

Job Description:

This is a full time role for a Retail Assistant located in Commonwealth Drive. Our client is a local Board Game store and distributor. You will managing the daily operations of a centre, ensuring its smooth functioning by overseeing both administrative and operational tasks. This includes handling student and staff records, maintaining communication with clients and stakeholders, and managing the collection of fees. Additionally, the role requires overseeing the staff’s welfare, preparing duty rosters, and providing guidance on classroom management. Monthly staff meetings are conducted to plan and review programmes for the centre, and the individual will collaborate closely with SCC Coaches and Teaching Excellence to provide feedback and necessary support. A key part of the role is motivating the team to achieve excellence, meet centre targets, and fulfil key performance indicators. The role also involves supervising activities aimed at meeting developmental objectives, ensuring accurate record-keeping for attendance, grades, health, and safety. Lastly, other duties may be assigned by the Cluster Head.

Qualifications:

• Interest in Retail Management, Marketing
• Communicates effectively both orally and in writing
• Proficiency in Microsoft Word/ Excel/ Adobe

Description

Kindly note that Ikea Alexandra operates a Non Halal restaurant.

Candidates will be working as a team in our F&B areas in order to provide top quality service to ensure that customer's receives a positive experience while dining.

ABOUT THE JOB:

- Ensure area of responsibility is well maintained throughout the day – clean, tidy, organized and inviting at all times;

- Contribute to the department’s action plan by taking ownership for my part in its delivery;

- Help and support colleagues when needed and in sharing of knowledge help encourage each other. - Take an active role in my team and co-operate when appropriate with colleagues in other are of the store;

- Be aware of top selling products and ensure they are available or promote alternative when these are unavailable;

- Always looking for more effective ways of working to reduce cost and be cost-conscious;

- Follow and comply with internal rules, policies and daily operational routines regarding issues like quality, food safety as set by manager;

- Ensuring department is safe and customer are always in focus and strive to make them smile- Serve customers behind the Hot line with a smile

- Prepare Hot and Cold dishes assigned

- Ensure products and condiments are stocked up, in good condition and replenished on time

- Other ad-hoc duties as assigned.

CANDIDATE'S PROFILE:

1. Possess a friendly or outgoing personality in order to serve customers.

2. Service-oriented & comfortable with handling cash.

3. Team player and willing to help one another to achieve goals.

4. Flexible to work on peak periods, public holidays and weekends.

5. Physically fit and able to carry heavy items.

6. High level of personal grooming is expected in order to meet food safety and hygiene practices standards.

7. Hygiene course provided for those without relevant Certification.

Able to work independently.

Provide customer service at all times (Greet customers, suggestive sell, taking orders and handle enquiries)

• Handle cash payment

• To carry out task assigned by Outlet Supervisor

• Tally physical stock (bread/cakes) quantities against delivery order

• To tally daily cash settlement with Outlet Supervisor

• Mandatory to wear gloves when handling food

• To ensure bread / cakes are properly display at all times

• Enforces all products (breads/cakes) are serve within expiry dates

• Ensure high standard of cleanliness and maintain good personal hygiene to adhere to company’s image

Admin Assistant

- Responsible for administrative, clerical & stock inventory
- Preparing, handling, and managing documents & filing
- Assist in HR admin, filing & documentation
- Assist in licensing or any government requirements documentation|
- Handling company stocks & inventory,
- Assist to receive stock deliveries & assure proper filing
- Carry out clerical duties such as filing, coping, scanning, answering phone calls, etc
- Excellent communication skills
- Well versed in Microsoft Office (Word, Excel, PowerPoint)
- Hard-working, good organization & scheduling
- Preferably able to speak Mandaring, to converse in Mandarin to communicate with Chinese speaking staff
- Neat & organize in filing
- Able to work under pressure
- Perform ad-hoc duties as and when required
- Working hours: Mon - Fri 9.30 am - 6.30 pm (any Saturdays whenever necessary)
- Location: Lower Delta Road

Interested candidates, please contact: 8133 3030 (Call / WhatsApp / SMS)

Admin Assistant

- Responsible for administrative, clerical & stock inventory
- Preparing, handling, and managing documents & filing
- Assist in HR admin, filing & documentation
- Assist in licensing or any government requirements documentation|
- Handling company stocks & inventory,
- Assist to receive stock deliveries & assure proper filing
- Carry out clerical duties such as filing, coping, scanning, answering phone calls, etc
- Excellent communication skills
- Well versed in Microsoft Office (Word, Excel, PowerPoint)
- Hard-working, good organization & scheduling
- Preferably able to speak Mandaring, to converse in Mandarin to communicate with Chinese speaking staff
- Neat & organize in filing
- Able to work under pressure
- Perform ad-hoc duties as and when required
- Working hours: Mon - Fri 9.30 am - 6.30 pm (any Saturdays whenever necessary)
- Location: Lower Delta Road

Interested candidates, please contact: 8133 3030 (Call / WhatsApp / SMS)

Job Highlights

Contract Duration: 11 months

Working Location: Nearest to Labrador Park MRT

Working Hours: Monday to Friday, normal office hours

Job Descriptions

• Prepare/verify data to meet the requirements and specification for the testing process to backend system.
• Support the migration of grantee records as part of onboarding grantee.
• Support day-to-day system operations & maintenance of system.
• Support to identify and respond to issues raised by division during integration testing and implementation.
• Support data archival and activities to decommission existing grant systems (iGMS & OGMS).
• Other Admin/Operational support where required.

Job Requirements

• Only Singaporean need to apply.
• Degree in Information Technology, Computer Science or relevant fields.
• Minimum 2 years of Project Management experience,
• Experience in using agile methodology is advantageous

Interested candidate please click ‘Apply Now’. We regret to inform that only shortlisted candidates will be contacted.

Yee Kar Seng

Outsourcing Team

BGC Group Pte. Ltd.

EA Registration No.: R22107286

EA License Number: 05C3053

The Human Resources Executive will support strategic, commercial, and operational Human Resources advice to support the business in making effective workforce decisions. This position will partner with relevant stakeholders and use people analytics to coach, guide and advise on organizational design, talent management, learning and development, reward, and risk management. As the organization is a lean team, the Corporate Human Resources Executive must be willing to be hands-on at the operational level such as writing JDs, conducting screening interviews, and handling staff queries around benefits.

Job Responsibilities

HR Business Partnering

• Provide professional, business-focused HR services and conduct business partnering duties.
• Advise hiring managers on the principles of fair employment selection practices.
• Build strong working relationships based on credibility and open communication, as well as providing HR support and solutions.
• Take a coaching approach, and provide management information to facilitate effective, consistent, empowering people management - expecting and enabling managers to assume increasing responsibility for all aspects of people management.
• Function as a trusted advisor to the key account and hiring managers, in terms of guidance and best practices for HR processes and procedures.
• Work in collaboration with business leaders to identify the people implications of strategic and business plans and other developments.
• Provide counselling to the team members when needed including guidance for career development towards better performance, and ethics.

HR Operations and Employee Relations

• Manage the employee lifecycle that includes onboarding/offboarding, medical benefits, insurance, work injury claims, Government survey submissions, training grants, NS Make-up claims and Government paid leaves, as well as HR reporting.
• Manage employee relation issues, conduct investigations and function as a mediator for workplace conflicts to uphold and maintain positive work environments and teams.
• Ensure quality data management of HR records, and information in personnel files and HRIS, following company policies, labour regulations, and audit guidelines.
• Familiarity with timely & accurate payroll principles and payments while complying with the relevant legislations & stipulated Company policies and guidelines.

Recruitment and Onboarding

• Identification and hiring of mission-critical open positions to be filled in consultation with line managers.
• Recommend alternative sourcing channels or programs to source suitable candidates in line with business needs.
• Oversee the onboarding process for new hires and include check-in sessions to ensure smooth induction into company culture and job role.
• Assist in the usage of compensation strategies and programs to attract, motivate, and retain the workforce.

HR Transformation & Digitalisation

• Support Department Head in the execution of HR Transformation and Digitalisation efforts for business processes as well as HR Processes.
• Assist in the development and adoption of Digital tools that can better deliver the company's strategies.

Employee Engagement and Communications

• Support branding and content efforts (social media and other communication channels) to drive talent acquisition and talent retention and are open to championing events, employee-led activities and HR initiatives that promote growth, personal development, and engagement for employees as well as talents around the region.
• Act as a brand ambassador for the company and have active participation on Linked In and other social media platforms.
• Provide advice to line managers to position the company as employer of choice.
• Handle and ensure smooth execution for company events such as townhall, trainings, team bonding, and employee engagement initiatives.
• Manage internal communications for staff memos to update employees on the latest changes to HR policies, processes, and regulations.

Employee Development and Training

• Collaborate with line managers to anticipate future skills demand and supply as well as maximise workforce productivity.
• Work with key managers to determine and define learning & and development needs and coordinate training and re-skilling development initiatives for all employees.
• Assist and support the facilitation of employee development programs which include skills competency mapping and upskilling programs.
• Facilitate and support talent review sessions with line managers to identify and manage high-performing individuals for current and future critical roles.
• Address any staff queries and follow up accordingly
• Undertake any additional responsibilities as instructed.

Qualifications and skills set

• Minimum 3 to 5 years of HR experience in fast-paced environment
• Professional company representation
• Demonstrated experience bringing forward valuable insights to digitize HR process.
• Experience in workforce optimization, organizational design, talent management, and leadership development.
• Strong knowledge in payroll related processes that involve payment of salaries, allowances, bonuses, increments, deductions, claims reimbursements, CPF, income tax submission.
• Proven ability to influence stakeholders across all levels.
• Strong business acumen and commercial understanding.
• Minimum Diploma in Business/Human Resource Management or equivalent
• IHRP or similar HR certification would be a plus
• Good knowledge of employment legislation (MOM Employment Act) and IRAS tax regulations
• Proficient in MS office (Word, Excel, PowerPoint)
• High level of integrity and sensitivity in managing confidential information
• High sense of urgency and able to prioritize and multi-task in a fast paced and dynamic environment.
• Strong people skills and ability to communicate effectively across different levels
• Good verbal and written communication skills
• Initiative-taking and strong attention to details
• Knowledge of HRIS systems or similar will be an added advantage and stays current with new HR technology, trends and techniques
• Able to start immediately is a plus

Benefits

Quartely corporate activities and townhall

Opportunities for growth and progression

You can also apply here directly

https://apply.workable.com/j/266282C629

1. Job Purpose

The Therapy Assistant is to provide assistance to therapists in clinical, administrative and technical duties and to assist in the supervision of healthcare attendants.

2. Duties and Responsibilities

Primary Responsibilities and Duties

• Assist the therapist in setting up / supervising / assisting patients in the performance of therapeutic activities / exercises
• Assist the therapist in setting up treatment areas/ gyms/ clinics in preparation for patient use
• Assist the therapist in setting up modalities/ therapeutic equipment and supervising patients on them.
• Assist in conducting group therapy exercises with supervision of the therapist
• Tidy therapy area and assist with cleaning duties.
• Co-ordinate portering of patients to and from the department for therapy in the area of work, and porter patients if necessary.
• Assist with overseeing of Healthcare Attendant duties/ portering assignment in Rehab area

Secondary Responsibilities and Duties

• Perform inventory checks of equipment / supplies / forms and managing inventory lists
• Perform photocopying, binding, filing and distribution of documents and forms.
• Perform basic data entry and data retrieval using relevant computer programmes.
• Maintain therapeutic equipment and devices
• Assist in orientation and induction of new therapy assistants.
• Handle enquiries, answer phone calls, record and convey messages

3. Job Specification/Requirements

• Minimum GCE ‘N’ level
• Service oriented and patient focused
• Good communication and interpersonal skills

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

We are looking for a sales and customer services manager to support across a number of our businesses which include printing, framing, and an art gallery.

How will a typical day look?

• You would handle enquiries that come in via Whatsapp, Email, and Phone primarily. There are some customers who walk-in seeking services but the majority are via Whatsapp and Email.
• You would leverage tools and software that we have in place to accurately quote customers.
• You would create and send invoices and ensure payments are made and received.
• You would collate and document order requirements for printing and/or framing production teams.
• Handle some operational elements such as organising couriers for collections/deliveries.

Things to know

• As we do have walk-in customers this role requires you to be physically located at our offices.
• This role cuts across 3 unique companies covering printing, framing and art, but would mostly focus on handling sales and customer service for printing and framing.
• Full training will be provided, but you should be comfortable talking to people as this is critical.
• The process of quoting has been made simple thanks to software and tools we have built over the years.
• There is an opportunity to earn commission in addition to a fixed salary - to be discussed.
• Working expectations would be Tue - Fri [10am - 6pm] and Sat [10am - 5pm].
• The role will work directly with the owners.

This is an hourly paid Part-Time contract position (4-5 times a week). Working hours (5-6 hours /day or half days) can be discussed and mutually agreed upon with the hiring manager. $10/hr

Office Address: 48 Toh Guan Rd E, Singapore 608586

This role will assist in administrative and support role for the local interior design company
• data entry for invoices
• process claims and check OT sheets
• Administrative support to accounts manager

REQUIREMENT
• Good coordination and communication skills in both written and oral English and Chinese
• Good working knowledge on Microsoft Excel, Word.

Contact via whatsapp https://wa.me/6588267134

Benefits:

• Basic Salary up to $2,500 with yearly increment based on performance.
• 5 days rostered work week (inclusive of 1 weekend), Monday to Friday (2pm to 10pm) | Saturday (12pm to 10pm) | Sunday (11am to 7pm)

Job Description:

This is a full time role for a Retail Assistant located in Commonwealth Drive. Our client iis a local Board Game store and distributor. You will managing the daily operations of a centre, ensuring its smooth functioning by overseeing both administrative and operational tasks. This includes handling student and staff records, maintaining communication with clients and stakeholders, and managing the collection of fees. Additionally, the role requires overseeing the staff’s welfare, preparing duty rosters, and providing guidance on classroom management. Monthly staff meetings are conducted to plan and review programmes for the centre, and the individual will collaborate closely with SCC Coaches and Teaching Excellence to provide feedback and necessary support. A key part of the role is motivating the team to achieve excellence, meet centre targets, and fulfil key performance indicators. The role also involves supervising activities aimed at meeting developmental objectives, ensuring accurate record-keeping for attendance, grades, health, and safety. Lastly, other duties may be assigned by the Cluster Head.

Qualifications:

• Interest in Retail Management, Marketing
• Communicates effectively both orally and in writing
• Proficiency in Microsoft Word/ Excel/ Adobe

Job Responsibilities:

· Handle data entry, cost checking.

· Inventory reconciliation knowledge.

· Co-ordinate with Logistics staff & 3PL on order priority & delivery schedule priority.

· Maintain complete and proper filing of documentation.

· Ensuring duties are carried out in accordance with internal SOP and enhancing SOP when required.

· Management reports.

· Any other ad-hoc duties as assigned.

Job Requirements: -

· Minimum GCE ‘N’, ‘O’ Level or Equivalent

· 3 to 5 years of relevant working experience

· Good communication skills (both written and verbal)

· Proficiency in Microsoft Office (Word, Excel, Power Point & etc)

· Able to work as a team and independently with minimum supervision in a fast-paced environment.

· Possess positive attitude towards work and team oriented.

· Able to commence work immediately or within short notice will be an added advantage.

• Assist the store manager in realizing or exceeding determined sales plans and target metric objectives
• Ensure consistent execution of company’s marketing and visual presentation
• Consistent development of product knowledge and customer service standards
• Ensure compliance to policies and procedures and report concerns to senior management
• Maintain proper inventory controls, facilitate inventory transaction and bulk count as guided by senior management
• Ensure the store is secured at closing by checking if the doors are locked, alarms are set and all safes are locked
• Keep daily records of store sales, damages, deposit log, scheduling, employee discount and new hire paperwork

Primary Responsibilities & Duties:

• Responsible for full spectrum of HR functions
• Execute recruitment activities to meet business needs.
• Work closely on hiring requirements, ensure efficient and effective on-boarding and off-boarding activities including work pass application and orientation
• Compensation and Benefits, esp. Appraisal System
• Review, develop and implement HR policies
• Plan, forecast and execute recruitment activities to meet business needs
• entire interview process, on-boarding and off-boarding activities including work pass application and orientation
• Development and review of Appraisal System
• Conduct grievance handling & disciplinary issues; close collaboration with various Departments in Company
• in charge of payroll processing
• Upkeep and maintenance of HR CMS
• Execute management decisions related to clinic employee-related issues and monitor work performance
• Any other tasks as directed by Manager

Skills and Qualifications:

• Min Diploma holders with relevant job experience as HR generalist
• Independent and confident to carry out assignment in an efficient and effective manner
• Meticulous, organized, pro-active and able to work under pressure
• Task oriented work ethics, able to work independently
• Relishes challenges at work
• Good analytical, communication and interpersonal skills
• Good team player
• IT savvy and Proficient in MS Office applications: Excel, Word

Job Summary

We are seeking a detail-oriented and proactive Leasing Assistant to support our leasing department. The incumbent plays a crucial role in supporting leasing department by reviewing lease agreements for accuracy, maintaining organized documentation, and updating the property management system with current lease and tenant information. Responsibilities include preparing monthly reports on sales performance and occupancy costs, providing general administrative support, and assisting in site studies for potential new locations. The ideal candidate should possess strong organizational skills, attention to detail, and the ability to work collaboratively in a dynamic team environment.

Job Responsibilities

1. Lease Agreement and Documentation

• Review lease agreements and Letters of Offer, ensuring the accuracy of commercial terms, including rent, lease duration, and other key conditions.
• Maintain lease files and documentation, keeping all records organized and up to date

2. Property Management System Updates

• Update and manage the property management system with accurate and current information on leases, tenant contact details, rent payments, and other relevant data.

3. Reporting

• Prepare and update monthly reports, including sales performance, lease renewals, rental occupancy costs.

4. Administrative Support

• Provide general administrative support by answering phone calls, filing paperwork, scheduling appointments, and managing emails.

5. Location Study and Recommendations

• Assist in conducting site studies or surveys for potential new locations, providing conclusions and recommendations based on the analysis of relevant factors.

Qualifications

1. Minimum Diploma in Real Estate, Business Administration, or related field.

2. Preferably with at least 1 years of experience in leasing, property management, or a similar administrative support role within the F&B or retail sector.

3. With good computer literacy in Microsoft Office (especially Excel for reporting purposes).

Job Highlights

Salary: up to $3500 per month

Contract Duration: 6 months (possibilities of extension)

Working Location: Nearest to Kent Ridge MRT

Working Hours: Monday to Friday, normal office hours

Job Descriptions

• Follow up with patients for payment via call, email and sending of invoices
• Proceed with legal recourse as part of the debt recovery process
• Analyse the trend of the debts and explore ways to reduce the Ageing Reports.
• Check the invoices, ensure they are tagged to the correct code and collate the documents e.g. invoices
• Check with the various departments when the insurers reply with queries
• Work closely with stakeholders to reduce the debts of Insurance Ageing Reports.

Job Requirements

• Only Singaporean need to apply.
• Diploma in Accounting/ Finance related field.
• Prior experience in handling finance documentations.
• Comfortable in making phone calling on enquiring the payment status.

Interested candidate please click ‘Apply Now’. We regret to inform that only shortlisted candidates will be contacted.

Yee Kar Seng

Outsourcing Team

BGC Group Pte. Ltd.

EA Registration No.: R22107286

EA License Number: 05C3053

What the role is

The Quality Service Branch (QSB), under the Clean Environment Group (CEG), handles cases related to pollution control and wastes management matters. In this role, we are looking for highly motivated, dynamic and service-orientated individual to handle feedback, appeal and enquiries related to pollution control and waste management related issues. In addition, you will perform a wide range of duties focused on monitoring trends, and data analysis on various types of feedback to support ground operations. You will report to the Senior Assistant Director of CEG/QSB.

What you will be working on

You will work in partnership with line departments and operations sections within Pollution Control 1 Division, Pollution Control 2 Division, Environmental Monitoring and Modelling Division and Waste Management Division, to ensure effective handling of feedback and appeal cases received from members of the public and stakeholders. You will be responsible for the following:

• Draft reports and replies and handle all cases from People, Private and Public sectors, including complex and sensitive cases, on pollution control and waste management matters in accordance with guidelines and Standard Operating Procedures and within service standards
• Review feedback and collaborate with operations and/or other agencies to understand customer issues where required, to identify gaps in service delivery and drive improvements/changes to service experience, processes, policies, and standards, including communication strategies and replies to ensure relevance and realism to changing customer servicescape
• Partner, support and contribute to platforms and initiatives aimed at driving service excellence within NEA, for example, service events, newsletter, initiatives, etc.
• Analyse feedback data and garner insights from customer satisfaction surveys to sense and sense-make, and to propose improvement plans.
• Identify key customer segments, provide department-perspective to develop service strategies to meet current and future requirements of the customer segments.
• Provide support and advice to officers on service-related queries, for example, guidelines/SOPs, service standards, case handling, direct cases to appropriate parties, etc.
• Document institutional knowledge on unique cases of feedback for training and future reference
• Identify staff and/or projects eligible for reward recognition and prepare documentation for service award nomination

What we are looking for

• Good understanding of and keen interest on environmental protection issues including pollution control and wastes management issue
• A good team player with excellent communication, interpersonal and investigation skills
• Excellent communication skills and emotional intelligence, with ability to think logically
• Meticulous, good analytical and writing skills, and able to identify emerging issues for quick resolution
• Organised and able to multi-task
• Independent and resourceful with pleasant personality and enjoy working with others
• Highly resilient and able to handle adverse situations and difficult customers
• Self-driven, strong leadership skills and always ready to strive for improvement
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HQ-ENVIRONMENT-BUILDING/Assistant-Manager-Manager--Quality-Service-Branch----Contract_JR-10000033206

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

Bacha Coffee is hiring a Customer Service professional to handle all incoming customer inquiries and calls in regard to our Brand, products, and eCommerce orders via Brand.com as well as pure player eCommerce marketplaces.

The role requires knowledge of the online luxury retail business and a solid foundation of quality service standards.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position has primary working relationships with the eCommerce team, IT and Warehouse teams, as well as staff with similar positions within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (marketplace enablers, third-part logistics providers etc.) as well as customers from online and social media platforms.

Responsibilities

• Manage engagement with customers to ensure care is taken to uphold the best standards of service including response time, quality of replies, follow up, etc.
• Handle all incoming calls and customer inquiries via Brand.com and any other channels, responding in a professional manner, and helping customers to resolve their issues. Ensuring that queries are replied within 1 business day.
• Be able to provide information about Bacha Coffee’s products and services when necessary.
• Initiate email correspondence with customers, when required.
• Liaising with external partners, such as third-party logistics providers, to ensure timely deliveries.
• Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service.
• Monitor customer inquiries, and provide insights into customer behaviour and suggest improvements to increase customer satisfaction, engagement and commercial opportunities.
• Working internally and with external teams to ensure that strong relationships are built and maintained with high-net-worth customers to enhance their experience with Bacha Coffee.
• Assist in developing and implementing customer service policies, procedures and standards to ensure that Bacha Coffee’s standards and quality are consistently upheld.
• Monitor response times, customer recovery standards, ensuring that targets and KPIs are met.
• Coordinate and communicate with internal teams, including the digital warehouse, to ensure that customer queries and issues are resolved promptly, with quality.
• Utilise customer care systems or other tools to follow up, close cases, and proactively outreach to customers when required.

Requirements

• Minimum 3 – 5 years of working experience in a customer service role.
• At least 2 years of working experience in online D2C.
• At least 2 years of experience operating pure player marketplace backend systems.
• Strong communication and interpersonal skills, with an excellent command of English
• Meticulous, adaptable, possess an eye for detail and the ability to work independently in a fast-paced environment.
• Proficient with MS Office applications.
• Experience in mentoring team members is a plus.
• Experience in utilising customer care management tools is a plus.
• Positive character who is able to pivot across multiple tasks.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

This position supports global and local marketing campaigns by implementing digital sales, marketing, and logistics strategies across all of Bacha Coffee’s online marketplaces. The objectives include driving net sales while maintaining luxury market positioning. This role requires understanding of online marketplace platforms, branding, digital marketing, performance marketing, and knowledge of online luxury retail and digital platforms.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position will assist with the conception of campaigns, and management of online marketplaces, and has primary working relationships with the Design, PR, Marketing, Social, Operations, IT and Warehouse teams, as well as staff with similar roles within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (enablers, advertising etc.) as well as customers from online marketplaces.

Responsibilities

• Assist in the development and implementation of creative marketing plans aligned with the corporate strategy and brand image, across multiple marketplace platforms.
• Collaborate closely with internal and external teams including design, marketing, PR, social, to develop and implement marketplace related collaterals and plans.
• Maintain and develop good relationships with marketplace partners and stakeholders through regular contact.
• Manage project timelines of each marketplace campaign and new marketplace launches
• Ensuring marketing standards in each marketplace are adhered to and that marketing/design guidelines are respected by partners and marketplaces
• Working closely with the digital warehouse team and supporting the team on order fulfilment for self-run marketplaces
• Handling day to day paperwork and liaising with Finance, Warehousing, 3rd party couriers
• Assist in shipment tracking to ensure flow in self-run marketplaces
• Providing support to all internal teams in relation to relevant marketplaces
• Updating internal stakeholders, local and international marketing databases on a needs basis
• Continuously monitor, conduct regular reporting and data analysis to understand specific marketplace performance, identifying areas for improvements and optimisations.
• Stay updated, and sharing market trends, best practices and innovations, proposing ideas and initiatives and new marketplace potentials

Requirements

• Bachelor degree in Business, Marketing, eCommerce or a related field
• 2 – 4 years of proven experience in marketplace management, with track record of success in driving gross merchandise value GMV growth.
• Strong communication and interpersonal skills, with excellent command of English
• Proficiency in a second language is preferred.
• Meticulous, adaptable, creative thinker who can work independently in a fast-paced environment, managing multiple projects simultaneously
• Understanding of online marketplace platforms such as Amazon, Tmall, Lazada etc., including tools, technologies and best practices.
• Results-driven and able to work under pressure
• Experience working in the luxury industry would be a plus
• Problem solver, with strong time and project management skills
• Positive character who is able to pivot across multiple tasks

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Overview

Reporting to the Director, Development, Training & Volunteer Management (TVM), you will oversee Volunteer Management Functions in Lions Befrienders.

You will play a role in growing, developing and managing a volunteer pool which would include senior volunteers, to support the organisation’s strategic and programmatic goals.

Responsibilities

1. Recruitment: Develop recruitment strategies for volunteers, including social service organisations, community stakeholders, corporate partners and government agencies to support the organisation goals, including reactivation strategies for passive volunteers.

2. VM Policies & Processes & Projects: Evaluate and implement volunteer management practices, policies and processes. Review existing and/or develop new VM projects/events.

3. Training & Development: Develop developmental roadmap and conduct volunteer training to increase volunteers capability, recognition and engagement programmes for sponsors and volunteers.

4. Networking & Stakeholder Management: Identify opportunities for partnerships with social service organisations, community stakeholders, corporate partners and agencies, drive engagement with key stakeholders through various platforms.

5. Budgeting & Reporting: Monitor and provide Management reports, Source, prepare and coordinate projects budget and expenses and submit project reports.

6. Staff Management: Provide guidance and coaching to VM staff.

Requirements

• Degree in Social Work/Gerontology/Training or equivalent.
• Min. 3 years experience in volunteer management and working with wide range of stakeholders from individuals to corporates.
• Possess ACLP or DDDLP (or the equivalent) would be advantageous.
• A passion to enhancing the educational experience for volunteers, and to meet the needs of the community.
• Good leadership and stakeholder management skills, and have worked with various voluntary welfare organisations, communities and institutional settings.
• Possess good communication and interpersonal skill, Strategic thinker with networking aptitude.
• Able to communicate in Mandarin will be an advantage to converse with non-English speaking stakeholders.
• Enjoys working with people of all age groups.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

The PR Senior Executive will play a vital role in upholding and scaling the Bacha Coffee brand to greater heights. You will be assisting to develop and be responsible for implementing effective PR strategies that enhance our brand awareness and reputation, while peripherally ensuring efforts are aligned with business growth.

As the brand conquers the world, you will be part of this exponential, global growth, with PR-led openings in regions across Asia, Europe, Middle East and America.

Primary Relationships

The position reports to the Assistant Marketing Director and supports the Assistant PR Managers on a daily basis.

Within the organization, this position will work closely with the Corporate Communications Team (Marketing, Digital/Ecommerce, Social and CRM teams) and other relevant departments to ensure alignment on main strategy and fulfil any internal coordination required respectively.

Outside the organization, the position coordinates primarily with agencies, members of the media and influential personalities.

Responsibilities

• Support and coordinate with PR agencies and partners to ensure that strategies are sensible and well-executed
• Manage media seeding and other PR gifting matters
• Crafting persuasive and impactful press releases and other PR-related written materials and tools like Q&A, factsheets etc.
• Work closely with internal stakeholders to ensure that PR efforts are aligned to key organisational and business objectives to ensure that campaigns run smoothly.
• Handle day-to-day PR activities and follow-up on requests by agencies/journalists
• Media pitching and any other PR tasks when needed.

Requirements

• A bachelor's degree in communications, public relations, journalism, or a related field.
• 2-4 years of experience in a PR agency or corporate setting.
• Eloquent in written English. Proficiency in an additional language is a strong bonus.
• Fluent verbal communication, interpersonal and relationship-building skills expected of a PR professional.
• A keen understanding of media landscape and trends. International media exposure is a bonus.
• Excellent ability to manage multiple tasks and campaigns simultaneously.
• Adaptive, independent, proactive, resourceful and have a sense of urgency to meet deadlines.
• A problem solver with high attention to detail and a strong sense of responsibility.
• Proficiency in social media platforms (Instagram, Facebook, LinkedIn, TikTok, etc.). Knowledge of social media management tools (Hootsuite, Buffer, Sprout Social…) is a bonus.
• Possess a keen eye for aesthetics and details in visual content.
• Presentation skills and previous experience in the luxury industry would be a plus.
• Willingness to learn is key.
• An avid team player

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Overview*

The Care Manager supports and works within Alexandra Hospital, and collaborates with patient’s care team, community service providers, government agencies, and multi-disciplinary hospital and healthcare teams to provide coordination and continuity of patient care across the healthcare continuum; to support patients and their family members in navigating their healthcare journey with Alexandra Hospital within the Queenstown community.

Job Responsibilities*

You will be responsible for the following:

• Attending to medical queries received via a 24/7 integrated telephone hotline that forms a network for triaging patients, and provides an avenue to caregivers and community partners to connect with Alexandra Hospital for information relating to the health and well-being of patients and clients within Queenstown community.
• Ensures that the medical query is escalated to the appropriate medical provider and follows up with proper case closure
• Performs triaging for transitional care referrals and right sites care to other external providers when necessary
• Triage and assess patient's medical-nursing, psycho-social, functional status and daily activity needs; as well as their existing support system availability upon enrolment into programme.
• Provide guidance and assistance to Care Manager Associates in escalation of complex medical calls or referrals triaging when needed.
• Implement appropriate care coordination and transitional case management; and evaluate the outcomes accordingly.
• Synthesize assessment information to prioritize care needs and develop care plan and goals together with patient and/ or family/caregiver; with discussion with patient’s care team as well as community partners involved( if any).
• Work in partnership with patients and families/caregivers on the various ranges of services and available options in the patient’s community. Coordinate and follow up referrals outcome accordingly and in a timely manner.
• Adopt a multi-disciplinary approach with focus on coordination support. Make connections with transitional partners to facilitate support and assistance for individual to address social and health issue
• Conduct follow-up via phone calls and/ or home visits to ensure smooth coping of patients and caregivers.
• Promote and guide positive changes in patient’s lifestyle in the community.
• Monitor patient’s general medical condition during home visit and report to patient’s Principal Physician or primary care provider and/or community partner where necessary.
• Educate and promote advanced care planning, assist patients and their families/caregivers in planning for and improving end of life care, ensuring that choices are reflected in personalized care plans.
• Document assessments, plans, and outcomes promptly and accurately in the relevant system.
• Maintain high level contact with step-down facilities.
• Advocate for patients and their families/caregivers; and form strong relationships with community partners in order to work in the patient’s best interests.
• Participate in activities that contribute towards the improvement of patient care, including professional development sessions to develop relevant areas of knowledge, skills and attitudes.
• Participate in projects and/or community events organized by Alexandra Hospital or partners within Queenstown community.
• Any other duties as assigned by Reporting Officer.

Requirements*

• Degree or equivalent professional qualifications in Nursing, Social Work or Allied Health profession.
• 3 – 5 years of experience in healthcare settings is preferred.
• Knowledge in geriatric and community care will be an advantage.
• Ability to perform 24/7 shift work is required for this role.
• Strong team-player, with natural ability to interact with healthcare staff and community partners of all levels.
• Organised, analytical, able to fit different pieces of the puzzle together.
• Pleasant disposition, approachable, with strong interpersonal and relational skills.
• Good verbal and written communication skills. Ability to use local languages and dialects will be an advantage, especially coupled with experience interacting with and managing patients and caregivers.
• Independent worker, with strong initiative.
• Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving. Enjoys continuous improvements and embrace changes to actualize new initiatives.
• Equipped with basic computer skills in MS Words, Excel and PowerPoint.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.