JOB DESCRIPTION
Aure Studios is a dance and fitness studio offering an exuberant and fun-loving environment to develop oneās fitness and dance passions. We are seeking a passionate and results-driven individual to join our team as Studio Manager and help us expand our reach and engage with our community.
We offer individual, who is aspired with the interest for a career in our service sector, the following opportunities:
1.Passion for Dance and Fitness: If you have a passion for dance and fitness, this role allows you to work in an environment that aligns with your interests. ā
2.Leadership Opportunity: As a Studio Manager, you will lead by example and align with the studioās mission, vision, and values. ā
3.Diverse Responsibilities: The role encompasses various responsibilities, from operations experience to sales and administration, providing a dynamic and fulfilling work experience.
4.Professional Growth: The position offers opportunities for professional development.
5.Interpersonal Interaction: Ideal for individuals who enjoy interacting with people, including children, and have strong communication skills. ā
Roles and Responsibilities
Studio Operations:
āManage the smooth day-to-day operations of the studio and ensure the studio delivers operating excellence.
āTo upkeep the team with clientsā feedback on programs and services.
āDeliver quality responses to customer enquiries via all channels.
āServe as the day-to-day leader by example and alignment with studio mission, vision, and values.
Member Experience:
āImplements programs and initiatives to engage current and new members and continuously improve their member experience.
āSolicits member feedback and identifies improvement goals to meet members' needs.
Sales:
āAssist on new sales processes and client retention.
āProvide recommendations and explain pricing and packages.
āProcessing of new registrations for new clients.
āResponsible for on-going client retention.
āKeep a watchful eye on incoming sales leads from various sources (website, social media, referrals and more) and respond accordingly.
āDrafting and managing corporate contracts for classes for companies.
Administrative:
āHandling of daily operations such as coordinating classes, bookings and events ensuring smooth operations.
āLiaising with students/parents on their account, classes, and payment.
āTracking financial information, such as payment details and expenses.
āPreparing monthly invoices and ensuring invoices are paid timely.
āUpkeeping the studio on cleanliness and ensuring maintenance and effectiveness of all equipment.
āManage and coordinate vendor relationships including sourcing and shortlisting vendors.
āEnsure class booking apps are updated with class timing and mark studentsā attendance.
āVetting and drafting vendorsā and salesā contracts and terms and conditions.
āUpdate studioās, but not limited to, promotion, marketing, service offerings collaterals.
Requirements:
āWork experience in administration is an advantage, however, training will be provided for the right candidate.
āCandidates with dance and/or fitness qualifications will be an advantage but not necessary.
āStrong communication and interpersonal skills with a customer first mindset.
āProficient in Mandarin, Chinese and English is essential
āAn outgoing personality, enjoys interacting and connecting with people.
āPresentable and well-groomed appearance.
āEnjoys interacting with children.
āTeam player.