• Employees onboarding/ offboarding procedure
• Coordinating onboarding-offboarding matters
• Employee retention related to consultants
• Improving and monitoring employee productivity
• Managing staff wellness initiatives
• Involving HR business partnering activities
• HR Orientation / Handled day-to-day HR queries related to all employees

Inside Sales Executive

• 5 Day (Mon – Fri)| 8.15am – 5.15pm
• Gul Avenue
• Salary: $3,000 - $4,000

Requirement:

• Sales engineer experience or marine background is preferred.

Job Description:

• Work with customer to determine project requirements and expectations to recommend specific products, services, and solutions。
• Recommend alternate products based on cost, availability, or specifications.
• Generate new and repeat sales by providing product, services, and technical information in a timely manner.
• Continue to research and learn about all the company’s products and services.
• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering other services.
• Work collaboratively with other members of the team (outside sales, expediter, materials, warehouse, finance, and other branch locations) to ensure customer satisfaction.
• Building / maintain customer relationships.
• Handling sales issues and liaise with clients.

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Role:

EHS Executive (Manufacturing / Chemical / ISO14001 / ISO45001 / Up to $4000)

• Singapore Based (Tuas, Transport provided in west MRT station / Transport allowance $120 if possess own transport)
• 5 Days work per week - Monday to Friday (8am to 5pm)
• $3500 to $4000
• Diploma or Degree in Chemical Engineering or any Engineering discipline + Possess an Advanced Certificate in Workplace Safety and Health
• Minimum 2 years relevant working experience in manufacturing and/or chemical industry as a Safety Coordinator or Engineer.
• Possess a valid registration with MOM as Workplace Safety and Health Officer (WSHO) is an advantage + Possess Management of Hazardous Substance (MHS) course preferred
• Possess in depth knowledge of local legislation (e.g. WSH/SCDF/NEA), ISO45001, ISO14001 and procedures
• Career Progression Opportunities

Job description

• To lead in the overall Plant Operation Safety matters, EHS training, reviewing Safe Work Procedures and Incident Investigation.
• Mentor multiple operational departments in the Functional EHS Management program. Implement EHS Management System and Risk Management (RM) plans within EMM operation and non-operation scope
• Conduct daily walk about and rectify any safety hazard that is found within the premises.
• Construct and circulate weekly EHS Tool Box Meeting Topics for the company.
• Train, co-ordinate and supervise the Company Emergency Response Team for the premises in first-aid, firefighting and evacuation in the event of fire or other related emergencies.
• Organize campaigns, training courses and other activities which will develop and maintain the EHS awareness of the employee.
• To conduct routine checks on general EHS practices in each function and propose CAPA.
• To alert relevant Manger of any machinery, plant equipment, appliance or process used that exposes any person to the risk of bodily injury.
• Evaluate EHS non-compliance, unsafe work conditions and practices to identify EHS performance gaps
• Evaluate impact of health hazards to employees' safety and prioritize issues based on severity
• Support EHS policy, procedure and program implementation.
• May require in participating in customer site visits and preparing necessary supporting documents.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Key Responsibilities:

1. Develop and manage meticulous project plans, coordinating with numerous internal departments, suppliers, and stakeholders, all focused on quality, timing, and budget boundaries.

2. Create and share documentation such as progress reports, proposals, requirement documents, and presentations for executive teams and stakeholders.

3. Define precise project scopes and goals, engage all relevant stakeholders, and confirm technical feasibility.

4. Implement and govern every facet of the project lifecycle, ensuring all projects comply with prescribed methodologies and standards.

5. Identify and evaluate project risks, issues, dependencies, and formulate contingency strategies.

6. Enhance project management methodologies, tools, and techniques for continuous improvement.

Experience & Skills:

1. Proven success in managing and bringing complex projects in the tech field, especially within the fintech or comparable industry, to fruition.

2. Extensive knowledge of formal project management methodologies.

3. Experience in investment evaluation, deal negotiation, and portfolio management.

4. Ability to work in high pressure environments and prioritize efficiently.

5. Exceptional communication skills - both written and verbal - adept at liaising with stakeholders of all levels.

6. Strong leadership acumen, including collaborative teamwork and problem-solving abilities.

7. Proficient use of project management software tools.

Preferred Qualifications:

1. Prior experience in a startup or vibrant environment, exhibiting adaptability and resilience.

2. Relevant certification in Agile, Scrum, or other project management methodologies.

• Handle full set of accounts. (More than one entity)
• Assist to manage the daily finance and accounting functions of the company and its subsidiaries
• Prepare and ensure timely submission of management reporting statutory reporting
• Deliver key analysis of financial and operational performance including cashflow projections on a weekly/monthly/quarterly basis, report need to separate each division
• Liaising with banker and responding to any queries, such as Bank guarantee, Notice of Withdraw, Credit Facilities, bank mandate, hire purchase agreement, etc. Compile the relevant business documentation used in banking processes
• Responsible for quarterly GST reporting, assist to check all company GST report before submission
• Prepare required schedules/report for XBRL filling
• Liaise with the external auditors and tax agents and drive corporate compliance and regulations
• Examine all Suppliers’ contracts, vesting the conditions and determine, record, and perform the lease amortization calculation according to IFRS 116 standards and/or its concession as and when changes made
• Prepare the tax computation for provision of corporate tax and deferred tax liabilities. Prepare the monthly estimated income tax computation including deferred tax, review yearly tax returns prepared by Tax Consultants and follow up with tax consultants on any other tax related enquires
• Prepare all audit document such credit risk, financial report notes, bank covenants working, etc to Group Finance on the deadline given
• Assist to prepare and make sure all agreement and quotation are completed with valid supporting document. Assign and control the account/charge codes to all transactions in the accounting system
• Review weekly debtor list, negotiating payment plans, improving debt collection processes, and maintaining accurate records of financial activity
• Assist to monitor all vehicles Inspection, road tax, insurance, all vehicle cost and expenses
• Monthly vehicle maintenance and repair cost report by each vehicle to monitor and review the cost
• To lead and supervise a Finance team, provide assistance and / or guidance to them in executing their duties
• Review of monthly payroll and claim and recharge to intercompany
• Participation in ad-hoc project, where required

Requirement:

• Min 5-8 years of experience preferable in Logistics industry
• Bachelor's degree in Finance, or ACCA
• Work Location - Hong Lim / Tuas

Customer Service Officer - Frontline (contract renewable)
Working Locations: Islandwide, candidate will be placed under relief pool and will be required to roster at far end location if necessary
Working Hours:

• Working hours: Shift work depends on roster and location allocated, required to work on weekends
• There will be split shifts roster (3.15 hours break time)
• Earliest start at 7.45am, latest shift end at 11pm
• Work 4 days rest 1 day, work 4 days rest 2 days, work 3 days rest 1 days and so on

Salary Range: up to $1800 + $100 Transport Allowance + Incentive Allowance + AWS + 2.0 VB (Average payout for last 2 years)

Responsibilities:

• Sale of CEPAS cards and allied products at ticket or concession card replacement offices located at various MRT stations or bus interchanges
• Assisting in top up, card refunds or card claims.

Requirements:

• Minimum GCE ‘N’ or ‘O’ Level
• Must be comfortable with handling large amount of cash
• Willing to work rotating shifts, weekends and Public Holidays

Work Location: Canberra MRT / Have company transport

Up to $8000 depends on experience.

Working Days: 5 Days // 8am/8.30am - 5.30pm/6pm

Requirements:

• Degree in Accountancy, ACCA or equivalent
• Minimum 5 years of relevant working experience
• Experience in consolidation of group accounts and preparation of annual statutory audit reports
• Experience with SAP GL, AR, AP, FA and CO applications

Role:

Reporting directly to the Senior Financial Controller, you will lead the accounting team and oversee the daily operations of the accounting department.

Job Responsibilities:

• Responsible for financial reporting and analysis
• Plan and oversee the preparation and review of monthly management accounts and reporting packages
• Monitor and analyze the accounting data and produce financial reports or statements
• Establish and enforce proper accounting methods, policies and principles
• Oversee the month-end, quarterly and year-end closing and reporting to local management and Munich Global Accounting
• Lead & supervise a team of Accounting Staff in day-to-day operations
• Lead and liaise with external auditors for statutory audits
• Lead and liaise with Group Auditors for internal audits
• Responsible for Corporate Tax (including Branches), MES and GST audit, reporting and filing
• Ensure compliances to both local and global accounting guidelines
• Undertake and lead financial projects
• Perform any other ad-hoc duties as assigned

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Staff Nurse
Location: Orchard - Mount Elizabeth
Salary: $3500 - $5000
Working Days & Hours: 5.5 Days (Mon-Fri – 9am – 6pm; Sat 9am – 1pm)

Job Descriptions:

• General Nursing duties.
• Responsible for smooth clinic operations.
• Assisting O&G doctor in consultation rooms.
• Assist doctor in Operation Theatre.
• Counselling patients on preparation for surgery & procedures.
• Assist in basic tests and clinical procedures in clinic.
• Maintain patient’s medical history, vital statistics, and information in medical records.
• Provide General administrative duties and ad-hoc duties as assigned.

Requirements:

• Diploma/ Degree in Nursing
• At least 2 years of nursing experience either in clinic/ hospital
• Must be registered with Singapore Nursing Board

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Job Responsibilities:

• Ensure the developed solutions meet business objectives.
• Analyze market and business needs to identify product opportunities.
• Capable of working in a fast-paced and ever-changing environment, adapting to new technologies and methodologies.
• Responsible for writing and maintaining product requirement documents, ensuring clarity, detail, and ease of understanding.
• Develop product roadmaps, planning iterations and releases of new features.
• Translate business requirements into detailed technical specifications and product requirement documents.
• Collaborate with project managers to ensure timely and quality completion of products.
• Work with UX/UI designers to ensure product design meets user needs and business goals.
• Partner with the technical team to ensure product design and implementation conform to technical specifications.
• Manage product roadmaps, prioritizing feature development.
• Monitor product development progress, ensuring the team has a clear understanding of requirements.
• Participate in the creation of test plans, engage in product testing and validation to ensure product quality.
• Utilize data analytics to optimize product performance and user satisfaction.
• Gather user feedback for continuous product improvement.
• Communicate with various departments within the company to ensure product goals align with corporate strategy.

Job Requirements:

• Bachelor's degree or higher in Computer Science, Computer Engineering, Product Management, or a related field.
• At least 3 years of practical experience in business analysis and product management.
• In-depth understanding of the software development process.
• Ability to clearly articulate complex technical concepts in writing and speech.
• Deep understanding of user experience and design, with the ability to think from the user's perspective.
• Strong written and verbal communication skills, capable of effectively interacting with various stakeholders.
• Excellent analytical and problem-solving abilities to handle complex business challenges.
• Familiarity with best practices and tools in product management.
• Ability to work in a fast-paced and changing environment, adapting to new technologies and methodologies.
• Capable of developing product strategies and execution plans.
• Ability to lead and motivate teams, driving projects forward.

We are looking for a Project Manager Sports Analytics Software Development to work on challenging sports related software projects in a high-tech environment.

Duties include but not limited to:

• Assembling and leading the project team.
• Participating in and supervising each stage of the project.
• Ensuring each project stays on schedule and adheres to the deadlines.
• Planning out the blueprints for software projects, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and indicating tests and maintenance.
• Determining and overseeing consistent testing, evaluation, and troubleshooting of all products in all stages of completion.

Profile

• Strong understanding of sports training
• Strong knowledge on strength and conditioning
• Solid technical background, with understanding or hands-on experience in software development and web technologies
• Proven experience in project management and software development
• Highly self-motivated, a collaborative team player, and prepared to make a meaningful impact.
• Excellent time management, problem-solving, and analytical skills.
• Exceptional presentation, verbal, and written communication skills.
• The ability to articulate technical information clearly and succinctly to both technical and non-technical audiences.

We are a centrally located boutique firm experiencing strong growth. As the company scales, we are looking to bring on a Recruitment Manager to develop strategic plans and system implementation to support through the next phase of growth and development roadmap.

You will be responsible for:

• Supervise, drive, and grow the recruiting team
• Improve on current process and implementing new business processes and procedures
• Monitor various recruiting metrics, costs analysis, effectiveness of sales to provide reports to the management
• Recommend and execute action plans to improve the employer brand
• Coordinate with various departments to forecast future hiring needs
• Building up the company’s professional network through relationships with HR professionals, external vendors and internal stakeholders
• Other ad-hoc duties may apply

Requirements

• At least 5 to 8 years of relevant experience (Preferably in the Recruitment Staffing industry)
• Proven work experience in Managerial / Supervisory level
• Strong business acumen, analytical skills and use of data to advice on key business insights

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No.: 19C9682

R1107107

Responsibilities:

• Assist project manager on project planning, schedule and executing the delivery of projects within time, budget and Client’s expectations;
• Monitoring progress and identifying critical activities to expedite smooth progress of works on site to meet targets;
• Coordinate internal resources and third parties/vendors, such as Consultants and Sub-Contractors/Suppliers for the flawless execution of the project;
• Ensure project to be delivered on time, within scope and budget;
• Ensure project to be executed in accordance with approved plans/drawings, contract specifications and regulations;
• Develop detailed planning to monitor and tract progress;
• Create and maintain comprehensive project documentation;
• Responsible for all construction site matters including and not limited safety and other compliance maters;
• Any other duties that may be assigned.

Requirements:

• Degree/Master in Civil Engineering or Project Management or relevant field;
• Proven at least 8 years of working experience in project management ;
• Steel Structure and metal works experience is a plus;
• Excellent written and verbal communication skills;
• Excellent team player with ability to meet deadlines.

Team Summary

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results. The incumbent will be part of VCA geographic team cluster of Indonesia, Philippines, Vietnam, Myanmar, Cambodia (IPVMC) markets, and will be responsible for consulting engagements with Visa's clients in the five markets. The team is involved in a comprehensive range of consulting services and solutions to our clients that address unique challenges in areas such as strategic growth, profitability, risk management, digital strategy and data-driven portfolio management decisions.

If you like to deliver, and execute a fact-based, data-driven solution to solve for business problems that deliver value and enable clients to win more businesses, you should apply.

What a Manager does at Visa:

Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. The VCA team provides a comprehensive range of consulting services, data analytics and solutions to our clients that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

We are currently looking for a Manager to undertake the delivery consulting engagements for Visa clients across Indonesia, Philippines, Vietnam, Myanmar, and Cambodia, enabling portfolio growth and improved profitability in clients’ payment card business. In addition to this, the Manager is also tasked to help drive special projects that various consulting leads need to drive in the respective markets that will help scale VCA IPVMC’s strategies. The role has a unique and exciting opportunity to support the deployment of innovative solutions to clients that include banks, fintechs, and merchants. This is an individual contributor role reporting into the Director, Lead of Digital and Porftolio Optimization practice area for VCA IPVMC.

As a Manager you will be leading the delivery and execution of Visa Consulting and Analytics engagements for clients in IPVMC. In this role, you are expected to:

· Cultivate relationship with Visa’s clients and partners - Issuers, Acquirers, Merchants & Fintech firms, by being strategically focused, optimize client performance and implement recommendations in areas of customer life cycle management, and new product development and launches.

· Drive client conversations with the client working team, execute and embed our solutions within the client’s environment. Building content and engagement delivery involves strong project management skills.

· Work cross-functionally with other Visa teams to bring a holistic solution to our clients leveraging Visa’s rich value-added services (VAS) from functions such as Marketing, Products, Risk, and Merchant Solutions.

· Develop propositions by closely working with Account Executives in managing the scope of work and project timelines

· Work across advisory practices to execute engagements across the VCA verticals.

· Help design and enable delivery of scalable, repeatable, and effective solutions to clients while anticipating and planning for deviations to intended experience

· Liaise with other functions to identify impact, support, gaps, and assist in the resolution of gaps

· Help execute new initiatives of VCA IPVMC that may include changes to current solutions and/or business operations

· Responsible for workflow assignments and must be a fast responder and proactive in resolving issues and meeting deadlines

· Embrace new methodologies on an ongoing basis as the business scales with the organization

This role reports to the Practice Lead for Digital & Portfolio Optimization in the VCA IPVMC cluster.

Why this is important to Visa

As a payment consulting arm of Visa, VCA is growing a team of highly specialize experts that can provide best in class payment expertise to the client. We want to bring this expertise closer to our clients by having a Manager to drive, execute, and support projects for the IPVMC cluster. We are a global organization leveraging global expertise and best practice with local knowledge and understanding of our client partners. This enables us to deepen our partnership with our clients and bring value to their business.

Projects you will be a part of:

· As part of the team you will get opportunity to work on strategically important projects for clients.

· As an example, you might be working with various issuers across the 5 markets and assess opportunities across cardholder lifecycle, conduct gap assessment and determine strategy or provide best practice recommendation to clients

· You will bring to life data analytics solutions and propensity models built by the Data Science team to ensure clients find value to take action such as running marketing campaigns to drive payment card activation and usage, changing policies or processes, launching new products, opening new channels, among other things.

· You will be the project manager of several engagements across IPVMC, working with the clients’ teams in providing guidance and supporting the teams in executing our solutions.

· You will be collaborating closely with VCA’s data scientists to jointly produce insights on analyses.

· You will be operating in a fast-paced environment and contribute establishing new solutions to clients

· You will also work closely with internal stakeholders to deploy and operationalize new ways of collaboration to help produce a high performing team

The restaurant general manager is the “face” and ambassador of the restaurant, leading the venue personality and soul. The restaurant general manager is responsible for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. 

The main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximizing revenues, achieving financial and quality targets, gaining culinary and service awards, marketing, confirming required staffing levels, conducting training and development of team members. 

Primary Responsibilities

Requirements and Responsibilities

• Previous relevant experience with managing of a restaurant of similar standing and profile.
• Ability to work independently and with minimal supervision.
• Highly organised with strong analytic and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remain within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external customers.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization.
• Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Learning and Development Manager.
• Develops pre-opening training schedule in coordination with Learning and Development Manager.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and update evaluation criteria for smooth opening.
• Creates simulation schedule, menus and critique form in coordination with Chef de Cuisine.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations.
• Creates restaurant Standard Operating Procedures.
• Creates bar recipe in Material Control.
• Establishes minimum/maximum for guest supplies.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team. 
• Establishes a monthly walk-through with Hygiene Officer in coordination with Chef de Cuisine.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operations.
• Assigns the Assistant Manager, Junior Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else. 
• Attends briefings and meetings held by the department and update all latest policies as needed.
• Possesses in depth and supervise knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervise knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans. 
• Ensures cleanliness and appearance of the restaurant and related areas at all times and take immediate action if needed or required. 
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Consistently present in the operation area during all key meal periods.

 Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains customer feedback during operations to ensure satisfaction and building loyal following/return customer base.
• Handles guests’ complaint and comments competently and swiftly.
• Leads the service and culinary team to personalize guest experience and in accordance to Hotel Standards. 
• Builds strong relationships with local guests and build loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, staff, operator at all times. 

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth F&B and market knowledge. 
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, to be collaborative and enabling leadership style. Provide regular team meeting for training and arranges examinations for the staff to achieve higher standards and skills.
• Drives the team to achieve common goals and build a strong team work.
• Uses the performance review process to identify and develop talent for growth management performance issues and uses coaching styles. 
• Be culturally affinity and show empathy to all team members. 
• Coaches and trains staff to prepare them for the next level within 14 – 24 months.
• Reviews the work performance of all colleagues to make sure that established procedures and policies are followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. To actively enforce colleague motivation and team building.
• Observes colleague’s individual performance, grooming, punctuality.
• Performs staff appraisals/disciplinary actions if required.
• Provides a level of Safety and Security for guests and employees. 
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Assistant Director of F&B on topics of importance.
• Attends monthly departmental meeting and communicates with the team. Follow up on projects assigned if any. 
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• To be knowledgeable to represent the brand and promote the outlet. To be comfortable being a media personality, subject to approval and supervision of the Management and Marketing Communications team. 
• Comfortably and confidently answer questions and attend to queries or feedback regarding the restaurant.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of costs, expenses, and labor.
• Submits regular forecast of the restaurant revenue. Work out on property revenue to yield.
• Submits monthly sales analysis with improvement action plan and uses revenue management tools to generate reports. 
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Stream lines all training requirements and co-ordinates all arrangements for proper execution of instructions.
• Conducts regular on the job trainings for colleagues to develop their skills/new menu items. 
• Records and submits monthly On-the-Job Training hours to F&B Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities 

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency. 
• Develops own knowledge and skills to grow as a business partner and leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities 

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties. 
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.

Robust operations and built by good Project Managers. They coordinate people and processes to deliver projects on time, within budget and with the desired outcomes aligned to objectives.

As a Project Manager

• Work closely with the account management and production teams to define briefs and learn about status of new and existing projects
• Take full ownership of a project lifecycle – plan, execute and monitor the project whilst considering triple constraints of time, scope/cost and quality
• Manage creative resources
• Create a schedule for all jobs with reviews of timelines and job statuses with relevant departments, and reschedule projects based on new or changing priorities
• Meet with the relevant departments within the agency (sometimes external vendors) to distribute a brief and delegate tasks
• Manage any change requests in any specifications required during the project delivery phase
• Draft quotations, cost estimates and pitch rate cards following the company’s finance process
• Manage the overall client relationship along with the account management team in accordance to the strategy and goals of the company
• Work with freelancers and external vendors, getting them up to speed on jobs they will assist with
• Able to anticipate and propose solutions to problems and knows when to escalate issues upwards 
• Understands targets, and always on a look out for opportunities to cross-sell within the Groupe
• Committed to getting the best work done

As a member of our community

• You believe passionately in the power of creativity to bring change to the world. But you're realistic and have a clear-eyed view of what it will take to get there: not a path you walk alone, but with a group of people putting a diverse range of skills and perspectives to work, towards a common goal
• Your ideas and your voice will be heard, respected and protected with passion. Ideas are not disposable commodities here, they are our most precious assets
• You will be tested, you will be challenged and you will be pushed beyond your comfort zone, but you will equally be supported, encouraged and celebrated. Because the true value of a community is that we bring out the best in each other

As a team member

• Manage and respect internal processes to ensure smooth delivery of the project
• Contribute at all times to the ethos and spirit of the team, facilitating mutual respect and partnership
• Highly organised and works well under pressure
• Flawless project planning and project management skills
• Reliable and a team player
• Strong interest and knowledge in creative solutions
• You have a positive attitude and a passion to make a difference

The Regional Service Sales Manager role is responsible for managing a growing Service Sales team across Asia. This role will be responsible for maximising the full potential of Rotork large installation base. This role requires a dynamic and experienced professional who can develop and execute strategic plans, manage a team of sales representatives, and build strong customer relationships in order to achieve and exceed service sales targets. The successful candidate will work closely with cross-functional teams and stakeholders to ensure the delivery of exceptional service to our clients.

Responsibilities

• Sales Strategy and Planning - Develop and implement sales strategies to drive service revenue growth in the region. Identify market trends, customer needs, and competitor activities to inform strategic planning. Set clear sales targets and develop action plans to achieve and exceed them.
• Team Management - Lead, coach, and mentor a team of service sales representatives to meet their individual and team targets. Provide training and ongoing support to ensure the team's success.
• Customer Relationship Management: Cultivate and maintain strong relationships with key clients and prospective customers. Understand customer needs and tailor solutions to meet their specific requirements.
• Market Analysis and Reporting: Monitor market conditions and competitive landscape to identify opportunities and threats. Prepare regular sales reports and performance metrics for senior management.
• Service Offerings and Pricing: Collaborate with product and service teams to understand offerings and align sales strategies accordingly. Set competitive pricing and create value propositions to attract customers. Becoming the Asia Lead for promoting Rotork’s suite of value added services
  • Upgrading obsolete equipment
  • Services and planned maintenance
  • Predictive Maintenance
  • Spare Part strategies
• Contract Negotiation: Negotiate service agreements and contracts with customers, ensuring they are mutually beneficial and aligned with company objectives.
• Budget Management: Develop and manage the annual sales budget for the region. Monitor expenses and revenues to ensure financial targets are met.
• Compliance and Ethics: Ensure all sales activities adhere to company policies and ethical standards.

We help our clients stay ahead of changes that impact their businesses, navigating complexity and risk. We deliver deep tax technical, people and legal expertise, while providing the critical context to make informed and compliant decisions. With clients ranging from multinational organisations and public sector bodies to entrepreneurs and family businesses, the work we do is diverse.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Professional skills and responsibilities for this management level include but are not limited to:

• Proactively lead and manage a portfolio of clients and build relationship with potential clients
• Be actively involved in business development activities to identify new opportunities and targets
• Serve as primary point of contact for the clients and manage client expectations in terms of processes, timelines and providing effective solutions to any difficulties or challenges during times of change and uncertainty
• Lead, train and coach team members to consistently deliver optimal performance to meet the business needs and objectives of our clients
• Contribute to the development of your own and team’s technical acumen
• Identify and determine practice areas for improvement, propose and implement strategies
• Revamp processes and working procedures to maximize operational efficiency while ensuring high quality services and support to clients
• Be responsible in the overall financial management of client accounts
• Develop strategies to solve complex technical challenges and build a range of meaningful recommendations
• Lead in the management and delivery of internal and external projects
• Develop a point of view on key global trends, and how they impact clients
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties
• Simplify complex messages, using data and insights to inform conclusions and support decision-making
• Review team’s work of individual income tax returns prior to submission and other employer forms and deliverables.
• Uphold the firm's code of ethics and business conduct.