Assistant Manager (Customer Experience) at SAFRA

Are you passionate about enhancing customer satisfaction and driving continuous improvement in service excellence? Join SAFRA's dynamic team as an Assistant Manager in Customer Experience!

Key Responsibilities:

Manage SAFRA’s customer feedback management system and implement key initiatives for continuous Improvement in Service Excellence

Duties/Tasks:

1. Manage the Customer Feedback Management process, addressing assigned feedback, ensuring appropriate follow-up actions by stakeholders, and tracking the progress of corrective/preventive actions, including the timely closure of associated reports.

2. Work on service-related initiatives and recognition scheme

3. Assist in fostering a service-oriented culture and implementing service branding initiatives within SAFRA.

4. Assist in planning and executing service training sessions, facilitating training programs to enhance members' experience and engagement.

5. Conduct both qualitative and quantitative assessments of customer journey, service standards, customer engagement, and service branding.

6. Perform customer experience analytics, generating accurate, comprehensive, and timely statistical data, and maintain analytics reports for internal stakeholders' access.

7. Provide assistance in organising and preparation of meetings, internal conference, and townhall.

8. Undertake any other duties as assigned from time to time.

Qualifications:

· Bachelor's degree in Business Administration, Marketing, or a related field.

· Proven experience in customer experience management or related roles.

· Strong analytical and problem-solving skills.

· Excellent communication and interpersonal skills.

· Ability to work collaboratively with cross-functional teams.

If you are ready to make a significant impact on SAFRA's customer experience journey, apply now and be part of our commitment to excellence!

Assistant / Human Resource Manager – Pandan Road – 5.5 day week -Singaporeans only

Reporting to Head of Department

· Assist to manage full spectrum of HR functions, talent acquisition, compensation and benefits, employee relations, welfare and performance management

· Develop and implement HR strategies and initiatives aligned with the overall business strategy

· Bridge management and employee relations by addressing demands, grievances, or any other issues

· Ensure HR policy procedures remain current, fit for purpose and in compliance with legal/statutory obligations

· Support the current and future business needs through the development, engagement, motivation, and preservation of human capital

· Develop and monitor overall HR strategies, systems, tactics and procedures across the organization

· Nurture a positive working environment

· Assess training needs to apply and monitor training programs

· Report to management and provide decision support through HR metrics

· Liaise with statutory boards

Requirement:

· Diploma/Degree in Human Resource Management

· Able to communicate in Mandarin

· Proven working experience as HR Manager

· Strong knowledge and understanding of HR practices

· People oriented and results driven

· Demonstrate experience with Human Resources metrics

· Able to architect strategy along with leadership skills

· Excellent active listening, negotiation and presentation skills

· Competence to build and effectively manage interpersonal relationships at all levels of the company

· In-depth knowledge of labour law and HR best practices

· Proficient in employment act, government regulatory guidelines and taxi legislations

Tasks

• Know the clients (owners, operators, shipyards and other branches of MAN ES) in the region, understand their business and which projects they are working on.

• Establish and maintain close client relationships and follow-up with client visits. Be the local facilitator of meetings and shape the situations according to the intercultural context.

• Identify new clients (owners, operators, shipyards) and new leads; pro-actively and systematically generate new leads in the assigned territory.

• Represent and promote MAN Energy Solutions PrimeServ Two-Stroke & Four-Stroke service and parts products and related latest solutions in the territory towards owners, operators and shipyards.

• Obtain and follow-up on enquiries and technical requests from clients, relating to engine diagnostics, inspection, overhaul, repair or re-conditioning. In conjunction with other support functions, manage attendance on board ship and/or in workshop from quotation to completion.

• Manage short attendance activities as well as longer complete Two-Stroke/Four-Stroke engine/turbocharger rebuilds.

• Interact with the appropriate HQ based teams and request support, where/when needed.

• Enter all client relevant information (e.g. contacts, leads, visit reports) into the MAN Energy Solution proprietary CRM system and keep the information up to date.

• Manage high profile key accounts with large fleets of vessels.

• Regularly gather and tabulate information regarding market trends and requirements.

• Know and share the clients’ decision-making processes.

• Know the competitors in each application and in each project and their local representatives.

Qualifications

• Marine Engineering degree (university) or equivalent technical education / degree

• 5 -10 years of experience in marine technical and/or sales department. Preferably with a maritime background.

• Verbal and written fluency in English.

• Proficiency in Microsoft-Office package (Outlook, Powerpoint, Word, Excel, Project).

• Detailed understanding of the service business on both technical and commercial levels.

• High degree of customer orientation.

• Good social conduct.

Key Responsibilities and Accountabilities :

• Handle full spectrum of HR function and support Snr HR & Admin Manager in ensuring smooth and sound day-to-day HR operations.
• Monitor work pass matters like applications, renewals and cancellations of work passes, job postings in MyCareerFuture for EP & S-pass etc.
• Prepare all employment related documents eg. employment letters, confirmation letters, warning letters, certificates of employment, etc, as well as drafting of internal memos.
• Supervise all onboarding/off-boarding processes, including but not limited to new hire induction and orientation, exit clearance and exit interview for resignees etc.
• Supervise full recruitment cycle, including job postings, sourcing, screening, selecting, interview arrangements, conducting of interviews, hiring etc.
• Check monthly payroll processing for Workers.
• Ensure yearly income tax filing and preparation of Forms IR8A and IR21 of workers.
• Assist in conducting annual performance appraisals for all employees.
• Assist in the implementation, review and revision of HR policies and procedures.
• Involved in sourcing for suitable training courses as well as process eligible claims to SSG.
• Manage and develop direct reporting staff
• Handle annual audit (keeping of relevant records and attending to auditors' queries, etc).
• Liaise with recruitment agents, consulting firms, insurers, auditors, etc, as and when required.
• Manage all relevant insurances and monitor claims progress and claims summary.
• Monitor government claims like maternity leave claims, childcare leave claims, NS claims and any other statutory leave claims.
• Handle preparation and submission of government surveys.
• Maintain accurate and up-to-date HR database, employee records and filing of documents.
• Act as proxy for Snr HR & Admin Manager during her absence and provide advice on HR related matters to Management as and when required.
• Perform any other ad-hoc duties as assigned by Snr HR & Admin Manager and/or Management.
• Organize corporate events and build strong corporate culture.
• Assist in ad-hoc Admin duties as and when required.

Requirements :

• Minimum Diploma in Business Management (Human Resources) with 5-7 years of related HR experience.
• Payroll experience is required
• Well versed in local employment laws and regulations.
• Ability to multi-task, prioritise and manage time well.
• Meticulous, detail oriented and well organised.
• Possess strong communication and interpersonal skills.
• Able to work well independently as well as in a team.
• Keen on taking on new challenges, be proactive and self-disciplined.
• Proficiency in Microsoft Word and Excel is a MUST.
• Experience with HR software system is preferred.

Mandatory Skills

Job Role :

• Responsible for planning, leading, organizing, and motivating IT project teams to achieve project implementation on schedule and within budget
• Prepare and track project budget
• Prepare and track detail project plan/activities
• Prepare and organize Project Steering Committee (PSC) meetings and Project Portfolio meetings
• Engage senior stakeholders to discuss and address project issues and risks
• Collaborate with Business Project Manager (BPM), business users, various technical teams and vendor throughout
• Drive and manage project end to end delivery including requirement, design, testing, deployment
• Plan test strategy and coordinate defects review, bug fixes, re-testing and closure within project timeline
• Perform regular quality assessment, submit quality checklist, testing and defect executive summary

Required Experiences

• More than 10 years of experience in the direct management of IT application projects and possess sound banking product knowledge
• Able to work with external vendors and across diversified teams
• Process-driven and strong advocate of reporting
• Good verbal and written communication skills

We are looking for a Construction Manager for the Construction Supervision Dep at Site.

Main duties of the role:

• Coordination of all Construction activities under his responsibilities
• Leadership of the Construction team under his scope
• Ensure the Clients requirements are being met in accordance with the relevant standards and procedural documentation and all operations are carried out in compliance with local legislative requirements
• Maintaining operational performance in line with the project schedule, ensuring project pressure does not affect individuals so that it endangers health or safety
• Liaising with the Departmental Supervisors as to the readiness of equipment
• Assure coordination with other departments
• Ensure all discipline and departmental handovers are carried out clearly and concisely, ensuring relevant information is logged within the handover log and the daily logs
• Emergency training and familiarisation is carried out in accordance with company guidelines, ensuring all relevant information is logged in a manner that allows easy access
• Fully conversant with the procedures used in the event of an emergency, project procedures, liaising with shift Supervisors, Project Engineers and assisting with organising and planning of operational project plans
• Ensuring all departmental toolbox talks, shift handovers and briefings are carried out in accordance with company guidelines and logged appropriately
• Planning, preparation, and ongoing management of readiness of project equipment
• Ensure all system checks and operations are carried out by competent personnel
• All project procedures are carried out in accordance with the company manuals
• Involved in the pre planning and assist with project mobilisations and demobilisations
• Ensure regular updating of operational status, equipment losses or failure and project schedules to assist in planning and highlight possible issues within the scope of work

Main requirements:

• At least 8 years of experience as Construction Manager in oil and gas/petrochemical projects.
• Fluent English
• High command of Spanish is a plus

Working place: Jurong Island

Working hours: 60 per week

Designation: General Manager

Reporting to: Managing Director

Minimum Qualification: Degree in Business, Marketing, or a related

field.

Years of Experience

Minimum 10 years of sales management experience in electronic materials such as fused silica and spherical alumina.

Proven track record of 5 to 8 years in regional sales leadership within the electronic materials industry.

Job duties and Responsibilities

Lead a sales team to meet corporate goals and sales targets.

Develop and implement effective sales strategies amidst evolving market conditions.

Conduct market analysis to identify opportunities and challenges and adapt strategies accordingly.

Lead cross-functional teams to ensure the seamless execution of sales initiatives.

Prepare and present regular sales reports, forecasts, and budget updates to senior management.

Ensure compliance with company policies, industry and trade regulations, and ethical standards.

Drive continuous improvement initiatives in sales processes and performance.

Others

Willingness to travel frequently on short notice to meet customers, attend industry events, and visit overseas operations.

Ability to thrive in a fast-paced environment and adapt to high-stress situations.

Basic proficiency in Japanese language would be advantageous for regular communication with the Japan headquarters.

General Manager/Assistant General Manager

We are looking for a self-motivated and results-driven general manager and assistant general manager to direct and manage our organization's business activities and strategies. The incumbents must be experience in all aspects of business operations as well as human resources, finance, and communications.

Responsibilities:

• Oversee day-to-day business operations
• Develop and implement growth strategies
• Create and manage budgets
• Evaluate performance and productivity
• Analyse accounting and financial data
• Research and identify growth opportunities
• Drive sales and improve revenue
• Ensure business objective, performance and growth targets are met

Requirements:

• Degree in business management
• Proven success and track record in a senior managerial role
• Solid financial knowledge
• Excellent communication; collaboration skills. Understand Chinese culture in depth, and able to communicate with Chinese vendors and clients effectively
• Strong decision-making ability

Job Description:

As the Sales Manager, you will be responsible for driving sales growth, developing strategic relationships, and expanding market presence in the electronic and optical sensing sector. You will play a crucial role in identifying new business opportunities, nurturing existing client relationships, and collaborating with cross-functional teams to deliver tailored solutions that address customer needs.

Key Responsibilities:

1. Develop and implement strategic sales plans to achieve revenue targets and expand market share in the electronic and optical sensing industry.

2. Identify and cultivate new business opportunities by prospecting and networking with potential clients, partners, and stakeholders.

3. Build and maintain strong relationships with existing customers, understanding their needs, and providing effective solutions to drive customer satisfaction and retention.

4. Collaborate with product development, engineering, and marketing teams to align sales strategies with product offerings and market trends.

5. Conduct market research and analysis to identify emerging trends, competitive landscapes, and potential areas for growth.

6. Prepare and present sales proposals, contracts, and presentations to prospective clients, demonstrating the value proposition of our electronic and optical sensing solutions.

7. Negotiate pricing, terms, and agreements with clients to maximize profitability while ensuring customer satisfaction.

8. Track and analyze sales performance metrics, pipeline activity, and market trends to optimize sales strategies and drive continuous improvement.

9. Provide regular updates and reports to senior management on sales activities, achievements, and challenges.

10. Stay updated on industry developments, technological advancements, and competitive offerings to maintain a competitive edge in the market.

Job Requirement

• Bachelor's degree in Business Administration, Engineering, or related field; MBA or equivalent preferred.

• Proven track record of successful sales experience in the electronic or optical sensing industry, with a minimum of 3 years of experience in a sales management role.

• Strong understanding of electronic and optical sensing technologies, applications, and market dynamics.

• Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and establish credibility with clients and internal teams.

• Strategic thinker with a results-oriented mindset, capable of developing and executing effective sales strategies to achieve business objectives.

• Proficiency in CRM software, Microsoft Office Suite, and other sales productivity tools.

• Willingness to travel as needed to meet with clients, attend industry events, and participate in sales activities.

The Senior Manager Accounting – Emerging Markets is responsible for all Accounting activities taking place throughout Emerging Markets. The Senior Manager Accounting plays a strategic role in supporting the Assistant Controller & Regional Controller, Emerging Markets in the overall controllership organisation for the region which has revenue of circa USD $1Billion, and supporting around 100 accounting and compliance roles throughout the region.

• Manage the monthly financial close process, including ensuring all costs incurred are properly recorded, reviewing journal entries, account balance reconciliations and report preparation for the Company entities
• Participate in the ongoing development/establishment of accounting policies and procedures and operational strategies including the review and implementation of process and system changes.
• Continued focus on improving system efficiencies and business practices
• Ensure compliance with internal control policies in a SOX environment.
• Collaborate with external auditors to ensure successful audit results and compliance
• Interacts at all levels and with budget owners or other stakeholders to produce timely, efficient and accurate month-end close and all internal management and financial reporting through annual report
• Make recommendations for changes as needed and ensure that company policies and procedures are followed and establishes the proper techniques to discover and prevent fraud
• Assist with compilation of information for preparation of tax returns
• Work with Audit, Tax and Treasury Manager to ensure overall coordination of all financial accounting activities through annual report
• Prepare summary feedback of financial statements variances to budget
• Work with accounting hubs and commercial finance teams on technical accounting topics, including white paper preparation and consultation with HQ
• Lead implementation of new accounting guidelines and ensure compliance with existing standards. Revenue recognition is a primary focus (ASC 606).
• Support the monthly, quarterly and annual review of the financial statements for the Emerging Markets Region (23 countries over 6 managed regions) to ensure accuracy and completeness.
• Lead or participate in special improvement projects or assignments within Finance area.
• Active participant/ presenter at regional meetings to finance and non-finance audiences, including strong powerpoint preparation and presentation skills
• Direct regional process improvement initiatives, working closely together with the Regional Accounting Leaders and Global and Regional Business Process Owners to drive standardization and harmonization of processes.
• Ensuring overall control environment for the region is designed and operating effectively and supporting regional accounting teams with their internal control assessment, as needed. Liaise with the internal audit group and support on-going internal audits.
• Lead and drive ad-hoc accounting projects and liaise with other regional accounting leaders. Work together with regional accounting teams and provide guidance to ensure processes are performed in an efficient manner.
• Close interaction and collaboration with the GBS implementation team. Support and provide guidance during GBS roll-out.
• Assist with ad hoc tasks for the Assistant Controller, Emerging Markets, as needed.

Requirements

• Bachelor's Degree in relevant field or equivalent
• 8+ years of relevant work experience
• Significant audit experience
• Demonstrated leadership experience
• Fluent in English
• Experience in US GAAP and SOX
• Strong Technical Accounting Skills
• Ability to adapt to change quickly
• Ability to work with people from many different departments
• Ability to communicate well with others
• Required to travel 20% of the time

Job Description

• Ensure timely submission of the financial year end/monthly’s accounts.
• Monitor closely the account closing activities and provide guidance to staff when necessary.
• Perform month-end analytical review and review accounting schedules.
• Support in the preparation of GST and revenue reconciliation and ensure timely submission of quarterly GST to IRAS
• Responsible for monthly/year-end income and deferred tax provision computation
• Support in the preparation of property tax and port license fee computations and ensure timely submission of the audited report and requested information to the relevant authority
• Ensure accounting transactions are recorded in accordance with Singapore Financial Reporting Standard (SFRS) and accounting principles (Matching, Prudence & etc)
• Responsible for the timely preparation and completion of the annual report and ensuring compliance with Financial Reporting Standards
• Support in the preparation of budget and forecast related to Finance, subsidiaries and Chief Executive office
• Ensure timely submission of Extensible Business Reporting Language (XBRL) financial statement for annual filing
• Furnish financial information to department of statistics and other government bodies
• Initiate process improvements for proper internal controls
• Managing intercompany reconciliation
• Coordinate and assist in annual audit and stock-take related activities
• Follow-up and work closely with internal audits recommendations
• Any other tasks as assigned

Requirements:

• Degree in Accountancy or ACCA
• Minimum 3 years of relevant working experience in accounting or reputable audit firm. Audit experience will be advantageous.
• Certified Accountant preferrable
• A self-starter, with good problem-solving skills and attention to details
• Ability to communicate with various levels of management, with demonstrated track record on collaboration
• Strong Knowledge of FRS, tax and experience working with Oracle applications

Duties and Responsibilities:

1. Act as technical expert in coordinating Singapore sales & marketing’s budget, forecast, reporting and daily communication with Japan Headquarter.

2. Responsible to obtain technical support and product specification from Japan Headquarter relating to new product orders.

3. In-charge of drafting and preparing of documentation to obtain approval from senior management in Japan Headquarter for matter in relating to Returns on Investment of new product orders.

4. Responsible to gather materials, data, information in the new investments/orders including finding, background research and justification of investments.

5. Acting as a coordinator to enhance the communication flow between Japan Headquarter and Singapore office which lead to efficiency and effectiveness of sales & marketing activity as a whole.

6. Drafting and preparing sales & marketing presentation material, proposal and contract.

7. All job functions relating to sales and marketing.

8. Manage corporate customers account (especially Japanese customers).

9. Any other ad-hoc duties assigned by the management.

Requirements:

1. Degree in any discipline with 1 to 5 years of working experience in sales & marketing of electronic components preferably in integrated circuit leadframe in the semi-conductor industry.

2. Able to read/write Japanese language in business level to liaise with Japanese speaking affiliate company and vendors (please specify the JLPT level when applying).

3. Independent, self-motivated, creative thinking with analytical skills and goal-oriented equip with communication and presentation skills.

4. Overseas travelling as and when the need arises.

Mandatory Skills

Job Role :

• Responsible for planning, leading, organizing, and motivating IT project teams to achieve project implementation on schedule and within budget
• Prepare and track project budget
• Prepare and track detail project plan/activities
• Prepare and organize Project Steering Committee (PSC) meetings and Project Portfolio meetings
• Engage senior stakeholders to discuss and address project issues and risks
• Collaborate with Business Project Manager (BPM), business users, various technical teams and vendor throughout
• Drive and manage project end to end delivery including requirement, design, testing, deployment
• Plan test strategy and coordinate defects review, bug fixes, re-testing and closure within project timeline
• Perform regular quality assessment, submit quality checklist, testing and defect executive summary

Required Experiences

• More than 10 years of experience in the direct management of IT application projects and possess sound banking product knowledge
• Able to work with external vendors and across diversified teams
• Process-driven and strong advocate of reporting
• Good verbal and written communication skills

Job Description

• Manage daily operation of the Customer Service Dept to fulfill customers' requirements.
• Works on strategy and measures to promote and increase company sales.
• Solve issues to make sure the smooth and efficient delivery of goods and services to customers.
• Coordinate with internal depts to manage item stock and prices.
• Train and mentor the customer service team to handle customer orders and enquiries with high service standards.
• Monitor the team performance and work on improvement and team building.
• Communicate with customers, vendors, and related partners in daily business operations.
• Work closely with Sales Dept to increase company sales.
• Prepare and report monthly summary of Depart performance.
• To perform any other ad-hoc work duties as and when required by Management.

Job Requirement

• Diploma or Bachelor in Business Management or similar.
• At least 5 years of experience in a Customer Service Manager position.
• Ability to define and solve problems, establish facts, analyze situations, and make decisions.
• Good communication skills, interpersonal, and influencing skills.
• Able to interact with and lead employees from different levels.
• Hands-on mentality and can prioritize tasks effectively and efficiently.
• Able to work under pressure and manage multiple tasks.
• Knowledge of ERP/NAV systems is a plus.
• Work location: No. 5, Jalan Tepong.
• Working Hours:
• 7.00 am to 4.30 pm (Monday to Friday)
• 7.00 am to 11.00 am (Alternate Saturday)

Attractive Staff Benefits: Good Performance Bonus, Comprehensive Medical Benefits, Staff Purchase, and many more.

Job Responsibilities:

• Perform the full spectrum of HR activities and provide dedicated HR services and support including and not limiting to recruitment, on boarding and off boarding process, policy and procedure, compensation and benefits
• Maintain and upkeep confidential employee personal files
• Handle employees’ medical, workman injury compensation and group hospitalisation insurance and co-ordinate with company’s insurance broker on issues relating to insurance premiums, renewals, and claims
• Ensure timely submission of government and MOM-related surveys
• Ensure all HR administrative matters pertaining to employee employment, confirmation,transfer, cessations and government claims submissions etc are handled timely
• Administer all necessary grant applications
• Maintain Info-Tech Cloud HR System

Job Requirements:

• Degree in Human Resource Management
• Minimum 5 years of relevant working experience in Human Resource field in any industry
• Proficiency in the use of Microsoft Office
• Must be well versed with the Employment Act, industry trends and HR best practices
• Familiar with government legislations eg. MOM, CPF, Tax
• Analytical, pro-active and a team player
• Comprehensive HR experience, including a complete understanding of all hands-on exposure to the full mix of HR functions
• Excellent oral and written communication skills, including strong presentation skills

JOB DESCRIPTION

THIS IS A 2-YEAR RENEWABLE / CONVERTIBLE CONTRACT ROLE.

The Assistant Manager/ Manager, Corporate Programmes 2, leads the team responsible for conceptualising, designing, executing, facilitating, and managing programmes and events for the entities managed by the Defence Collective Singapore (DCS), to engage various audience groups (to visit or as part of outreach efforts). The jobholder will report to Deputy Director, Corporate Programmes.

Responsibilities:

• Lead team in the development and implementation of events and programmes (includes conceptualisation, planning, coordination, monitoring, execution and facilitation) – with main focus on Corporate groups
• Manage event enquiries, requests or correspondences
• Work with Sales team to develop and deliver events and programmes for target audience
• Coordinate with internal stakeholders, partners and external vendors to ensure smooth operations for events, including procuring goods and services for event execution
• Plan the deployment of Part-timers (PTs) and External Facilitators (EFs) for programmes and events
• Monitor Key Performance Indicators (KPIs) including delivery reports, post event surveys, and analysis for the programmes and events
• Handle and respond to feedback
• Support other team members in Corporate Programmes division, as well as School Programmes teams for key events / programmes, such as events planning and facilitation
• Other dutie as assigned

Challenges:

• Needs to be able to effectively interact with colleagues within the division and other departments, such as Sales and EMP, as well as relevant external stakeholders, to ensure timely execution of programmes and events
• Needs to be able to manage resources and ensure sufficient time is buffered for implementation plans, with internal/external stakeholders’ operational considerations in mind.

Requirements:

• Candidate must possess a Diploma / Degree
• Preferably with 5 or more years’ experience in leading, organising and delivering programmes or events. First-hand experience with coordinating family days and other large scale events will be an advantage
• Strong leadership abilities to be able to motivate and manage team
• Excellent problem-solving and analytical thinking, communication, interpersonal, and facilitation skills
• Organised, able to multi-task and handle tight deadlines
• Willing to work weekends and nights when needed
• Have a strong command of both written and spoken English
• Good knowledge and application of MS Office applications, especially Word, PowerPoint and Excel
• Basic graphic design skills (Photoshop, Illustrator) optional but would be an asset

Job Description

• Develop and implement sustainability framework, strategies and priorities and establish goals in consultation with senior management and stakeholders
• Ensure sustainability polices, strategies and priorities align with Sentosa’s long-term sustainability plan of achieving carbon-neutral by 2030
• Work with various departments to incorporate sustainability practices and set conservation and environmental goals
• Keep up to date with trends and industry best practices in sustainability.
• Provide commercial and technical analysis for the implementation of sustainability projects
• Monitor and evaluate projects and processes to seek improvements in environmental impact regulation compliance
• Implement and monitor sustainability initiatives / projects across MFLG and conduct regular stakeholder engagement meeting to ensure objectives are met
• Develop and operationalize sustainability reporting, including creating dashboards, data collection, data analysis etc
• Manage and track corporate sustainability goals and metrics, analyze data and produce regular reports
• Responsible for sustainability reporting by providing relevant write-ups and data
• Seek and obtain 3rd party funding from public and private sector

Requirements

• Degree in the area of sustainability or environmental management / science or equivalent
• At least 3-5 years of relevant work experience relating to sustainability / environmental management
• Good knowledge of key sustainability standards and frameworks (e.g. GRI, UN SDG, TCFD)
• Proficient in comprehensive sustainability reporting in accordance with Global Reporting Initiatives (GRI) guidelines
• Good understanding of BCA Green Mark and PUB Water Efficiency Management Plan
• Certified Energy Manger, Green Mark Accredited Professional and/or Water Efficiency Manager will be an added advantage
• Knowledge with ISO14001 requirements and prior auditing experience will be an added advantage
• Hands-on and proactive attitude with focus on objectives and results
• Reliable and independent working attitude
• Strong analytics and project management skills to track progress and reporting across MFLG
• Excellent written, verbal communication and interpersonal skills

Job Responsibilites

• Prepare District Cooling System (DCS) design for bid submissions and potential projects using CAD/BIM software such as AutoCAD/Revit to create 2D drawings such as equipment layouts, elevational and sectional drawings, schematic diagrams, etc. and 3D models of buildings which include mechanical and electrical aspects, etc.
• Develop technical write-ups/proposals for bid submissions and potential projects
• Work with Project Development team to generate tender specifications and drawings for tender issuance to contractors and suppliers/vendors
• Liaise with Procurement team to issue tender documents to contractors and suppliers/vendors and evaluate tender submissions
• Review existing district and retail cooling plants’ operations and provide improvement suggestions/plans with a data driven approach
• Liaise with government agencies and IHLs on collaboration/co-development matters on new technology development in the cooling domain
• Such other duties and responsibilities as may be reasonably requested by your immediate supervisor/the head of department from time to time

Job Requirements

• Degree in Mechanical Engineering or equivalent qualification
• Professional qualification(s) such as Singapore Certified Energy Manager (SCEM), Energy Efficiency Opportunities Assessor (EEO Assessor) and/or BCA-registered Energy Auditor will have an added advantage
• Minimum 5 years’ experience in air-conditioning system design, major retrofit works’ design involving chiller plant systems and/or energy audits of existing projects
• Familiarity with deployment and integration of renewable energy sources (e.g., solar PV) and energy efficient technologies (e.g., energy storage systems) will have an added advantage
• Proficient in using CAD/BIM software such as AutoCAD/Revit
• Attention to details
• Passion for problem solving

Food court near Redhill.

We are looking for a Operations Supervisor / Assistance Manager :-

1. With minimum 2 years experience.

2. Leading / Supervising / a group of employee

3. Hiring / training new employee

4. Monitor and maintain stall inventory

5. Coordinate customer services

6. SGD $ 3000 - $4500

7. With Cashering, budgeting, cash flows / F& B Experience

8. Full timer, can work OT if necessary

We are looking for an experienced technical professional to join our Products & Services delivery team. The Service Delivery Manager will be responsible for leading the team in ensuring the efficient and effective delivery of products & services to meet customer expectations, drive continuous improvement, and maintain a high level of customer satisfaction.

The Service Delivery Manager is an all-rounded technical professional who has a deep understanding of the products and current technologies. He can work well with customers and is equipped with leadership to manage the team to meet delivery timelines and support scopes.

Responsibilities:

• Develop and maintain strong relationships with key clients, acting as the primary point of contact for all service delivery-related matters.
• Understand clients' requirements, generate an implementation plan & perform the implementation within the designated targets.
• Define and implement service delivery strategies, policies, and procedures to meet client needs and organizational objectives.
• Lead, mentor, and motivate a team of professionals, providing guidance and support to ensure high performance and adherence to SLAs.
• Monitor service performance against established metrics and KPIs, identifying areas for improvement and implementing corrective actions as needed.
• Provide standby, operational support, and monitoring for post-implementation
• Collaborate with cross-functional teams to resolve escalated service issues and ensure timely resolution of client inquiries and concerns.
• Conduct regular service reviews with clients to assess satisfaction levels, gather feedback, and identify opportunities for service enhancement.
• Drive initiatives to automate and streamline service delivery processes, improving efficiency and scalability.
• Stay abreast of industry trends and best practices in IT service management, incorporating relevant innovations into service delivery practices.

Requirements:

• At least 3 years experience in a similar role, with a track record of success in IT products & services delivery management.
• Strong technical background with expertise in IT infrastructure, systems, and networking.
• Solid understanding of ITIL framework and best practices in service management.
• Excellent leadership and people management skills, with the ability to inspire and motivate team members to achieve common goals.
• Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients and internal stakeholders.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Certification in ITIL, PMP, or other relevant qualifications preferred.
• Hand-on skillset in the following area:

(1) Software and Internet Protocol

(2) Networking and WiFi technology

(3) Linux, Database, Web Servers and Web application

Drinks Stall near Redhill canteen

We are looking for Operation Supervisor / Assistant Manager:-

1. With minimum 2 years experience.

2. Leading / Supervising a group of employee

3. Overseeing / control of inventory

4. Provide customer services

5. SGD $ 3000 - $4500

6. With Cashering / F& B Experience

7. Full timer, can work OT if necessary

1.BIM Leadership:

• Provide strategic leadership in implementing BIM processes and standards across the team. The Area BIM Lead is reporting to the Area Lead and the MSO BIM Lead
• Develop and maintain BIM execution plans for projects, ensuring alignment with organizational goals and industry best practices.

2.Multi-Disciplinary Coordination:

• Able to handle Integrated Concurrent Engineering (ICE) meetings which are Internal and federated model to work collectively and in parallel to resolve identified design and construction issues instantly using BIM models and to mitigate the latency in decision making and responses.
• Using Navisworks to generate the Clash Detection Report and Bim Collab to enhance the report progress.
• To review and validate the models created by different disciplines to ensure they are clash-free, accurate, and compliant with project requirement
• Lead the coordination efforts among diverse engineering disciplines (e.g., civil, structural, mechanical, electrical) to ensure seamless integration of BIM processes.
• Conduct regular interdisciplinary coordination meetings to address complex design and construction challenges.
• Resolve clashes and conflicts in BIM models and facilitate coordination meetings using federated models and bcf issues (BIM Collab).
• Maintain records of all issued & received models/drawings, Clash Reports, etc. in accordance with the project standards and procedures

3.Quality Assurance:

• Establish and enforce BIM quality standards to ensure the accuracy and reliability of project models.
• Conduct regular reviews of BIM models to identify and resolve issues promptly.

4. Collaboration and Communication:

• Foster a culture of collaboration and open communication among all disciplines involved in the engineering JV.
• Work closely with Area Lead, Discipline Leads, BIM Lead, MSO BIM Lead, engineers, and other stakeholders to ensure the successful implementation of BIM processes.

Qualifications:

• Bachelor's or Master's degree in a relevant engineering discipline.
• Minimum 5 years of working experience with at least 3 years’ experience in an engineering or construction company having successfully completed BIM production or coordination for at least 2 projects
• Extensive experience in BIM coordination within the engineering sector on major infrastructure project
• Proficiency in BIM software tools (e.g., Revit, Navisworks, BIM Collab).
• Strong leadership and project management skills.
• Excellent communication and interpersonal skills.
• In-depth knowledge of industry standards and best practices related to BIM.
• Certifications in BIM or related fields are desirable.

Our client manufactures, sells, and maintains industrial machinery and equipment. The Company offers products such as air conditioning systems, power generation systems, driving, and remote monitoring systems.

They are urgently seeking:

Office Manager

• You are responsible for the administrative activities, such as archiving documents and contracts, sending and collecting invoices, other financial administration, handling incoming/outgoing mail shipments, supporting recruitment and other HR-related activities
• You provide facility management for an up-to-date office, such ordering office supplies/equipment, identifying wishes and problems with regard to the office building, and acting as a point of contact for IT matters;
• You are the first point of contact for visitors where you provide general support, you also manage relationships with vendors and service providers;
• You will help colleagues organize in-house or off-site activities, such as parties, celebrations, lunches and conferences, as well as planning and organizing business travel (flight tickets, hotels, etc.)

Requirements

• Experience in overseeing and managing office operations (including some part of facilities & vendor management)
• Ability to review / vet through contracts / agreements, drafting policies
• Expetrience in working with corporate secretariat & legal dept.
• Possess high energy, positive attitude, team player, mulitasking

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Job Description

Life Community Services Society is a mid-sized social service agency with a vision to enable every child to be the best that they can be. Our mission is to empower children and families through care and mentoring.

MightyKids, Families & Community (MKFC) is one of the core programmes of Life Community, where we serve children & youth from low-resourced, vulnerable families in the Telok Blangah region. We operate an activity centre in the community that seeks to provide a safe space for these children & youth, with programmes to support their needs and holistic development.

Duties & Responsibilities

Your main duties and responsibilities include the following:

• Manage a team of staff to ensure the smooth running of the programme’s daily operations and maintenance of our MKFC centre.
• Provide guidance and motivation to staff to achieve the programme objectives, develop workplans for the team in alignment with agency goals.
• Conduct internal and external environmental assessments to identify areas for development and improvement so as to better meet the needs of the clients.
• Oversee the curation and development of programmes based on needs of clients.
• Provide coaching and guidance for casework management, needs assessment and intervention plans.
• Perform casework management for complex issues and conduct home visits with the team, as needed.
• Ensure service standards are maintained through programme supervision, strong operational framework and monitoring of programme outcomes.
• Spearhead and sustain MKFC community outreach efforts through regular engagement and collaboration with external stakeholders (including volunteers, corporate partners, donors, FSCs, grassroots community).
• Oversee budgeting, financial planning of the programme including but not limited to funding applications and co-supporting fund-raising events.
• Work closely with all the corporate function teams to ensure smooth organisational processes.

Any other duties as assigned by Deputy/Director or CEO to support the cultivation of the agency’s values, vision and mission within the team

Skills, Competencies and Qualification

• Bachelor’s degree in social work, with a minimum of seven years of postgraduate professional experience in social work.
• Social work accreditation with SASW. Candidates with counselling experience and professional accreditation in this field may also apply.
• Passion for working with children and families from vulnerable backgrounds.
• Strong leadership skills, possess at least 3 years of people management experience, with strong stakeholder management and people skills.
• Excellent interpersonal, communication and presentation skills.
• A good team player, and also able to work independently with good problem-solving skills, and an ability to multi-task across a variety of tasks, projects and responsibilities.
• Knowledge of relevant laws, regulations, and ethical standards governing social work practice.
• Good command of English, both spoken and written.
• Good working knowledge of Microsoft Office and online engagement platforms.
• Must have the flexibility to be able to work on some evenings and Saturdays.

If you are keen to speak with us, please download the application form (https://bit.ly/39SFegq) and submit the completed form to [email protected], along with your resume.

• Providing all services offered by the salon, which includes hair cutting and styling as well as hair removal and beauty treatments.
• Recruiting salon staff that meets mandatory educational and licensing requirements.
• Preparing work schedules for salon staff.
• Setting goals for each staff member, evaluating staff performance, and providing training and overall guidance.
• Monitoring salon supplies and equipment and ordering new stock as needed.
• Creating and distributing promotional material to attract new clients.
• Addressing and resolving client complaints regarding salon services and employee behavior.
• Processing clients’ payments and maintaining accurate financial records.
• Ensuring that the salon is clean and well-maintained at all times.