At Madam Partum by Chien Chi Tow, we strive to provide the best customer experience to our customers.

We are looking for a Customer Service Specialist who can work towards the company goals. The ideal candidate needs to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to promote the company services and products effectively.

• Identify and able to provide personalized solution to customer’s needs.
• Attend to customer’s feedback and questions in a professional and timely manner.
• Maintain a continuous high level of customer service delivery and satisfaction.
• Goal-Sales driven , self motivated individual with the ability to focus.
• Strong administrative skills and able to handle a fast paced environment.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
• Liaise with other support teams as required to resolve requests/issues in a timely manner.
• Main task will include managing customer queries via whatsapp, social media and other platforms such as events/outlet.
• X factor and willing to go the extra mile to help customers.
• Savvy with all communications devices such as WhatsApp and multichannel platforms.
• Able to work on weekends and public holidays.

Job Types: Full-time, Permanent

Benefits:

• Employee discount

Schedule:

• Weekend availability

Supplemental pay types:

• 13th month salary
• Commission pay

Objective:

• Be the single point-of-contact for governance related matters.
• Liaise between IT Security Governance and Support Teams on data collection and submission.

Key Responsibilities:

• Be the liaison between the Governance team and supporting teams throughout the audit cycle
• Provide administrative and project management support for audit and governance related engagements.
• Track, manage and monitor the status of critical tasks and deliverables
• Coordinate and submit data / documentation for submission.
• Perform sanity check on internal responses to requests to determine whether it meets the auditor's request in an appropriate manner and level of detail.
• Manage the data gathering required to close out audit engagements.
• Ensure the teams are aware of all upcoming deliverables, deadlines and possible issues/findings.
• Monitor responsiveness and timeliness of requests for information and meetings and follow-up with appropriate levels of management if requests are untimely.
• Maintain a current inventory of audits with a clear understanding of the status of each.

Requirements:

• Must be able to communicate ideas, both in written and verbal, in a clear, concise and professional manner; including technical writing skills.
• Team skills, including ability to establish and maintain effective working relationships with all levels within an organization, fostering collaboration internally/externally with vendors and staff.
• Must demonstrate strong analytical and problem solving skills.
• Must be process oriented and organized.
• Knowledge of clerical and administrative procedures and systems such as filing and record keeping
• Preferably have minimally 2 years experience in Information Technology.
• Preferably have 1 to 2 years experience working in Banking and/or Finance environment.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced IT Project Executive to join our team in Singapore.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Project Support: Collaborate with Project Directors, Senior Project Managers, or Project Managers in various aspects of project management, including:

• Crafting proposals and quotations, and skillfully negotiating with clients
• Managing project implementation plans and budgets.
• Defining project deliverables at each milestone.
• Vigilantly monitoring progress and taking proactive measures when needed.
• Manage the project implementation plan & budget; identify the scope of project deliverables at each project milestone; monitor progress & take preventive/corrective action whenever necessary.

Requirements Elicitation: Partner with clients to identify high-level requirements and capture critical business needs. You'll excel at articulating and documenting these requirements, assessing solution risks, and prioritizing effectively.

Quality Assurance: Oversee QA/QC activities to ensure successful and timely project delivery, aligning precisely with client expectations.

Documentation Guru: Prepare a variety of project documentation, including Minutes of Meeting, Requirement Specifications, Design Specifications (or Understanding Documents), Training and User Manuals, Release Notes, and Project Status Reports. Clearly articulate and document business requirements. Assess the risks of various solutions and prioritize competing business demands.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

• Educational Background: Bachelor’s Degree in Information Systems or Business.
• Experience: 1-2 years' experience in the IT industry is preferred.
• Communication: Excellent communication skills are essential.
• Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
• Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
• Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we're on the lookout for an enthusiastic IT Project Manager to join our ranks in Singapore.

Job Description

As an IT Project Manager at Appvantage, you'll play a pivotal role in shaping the success of our projects. Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Project Support: Collaborate with Project Directors, Senior Project Managers, or Project Managers in various aspects of project management, including:

• Crafting proposals and quotations, and skillfully negotiating with clients
• Managing project implementation plans and budgets.
• Defining project deliverables at each milestone.
• Vigilantly monitoring progress and taking proactive measures when needed.

Requirements Elicitation: Partner with clients to identify high-level requirements and capture critical business needs. You'll excel at articulating and documenting these requirements, assessing solution risks, and prioritizing effectively.

Quality Assurance: Oversee QA/QC activities to ensure successful and timely project delivery, aligning precisely with client expectations.

Documentation Guru: Prepare a variety of project documentation, including Minutes of Meeting, Requirement Specifications, Design Specifications (or Understanding Documents), Training and User Manuals, Release Notes, and Project Status Reports.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

• Educational Background: Bachelor’s Degree in Information Systems or Business.
• Experience: 1-2 years' experience in the IT industry is preferred.
• Communication: Excellent communication skills are essential.
• Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
• Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
• Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Position Overview

The new headcount is to support ITBM ServiceNow solution in development and maintenance standpoint. The resource will help in expanding ServiceNow Implementation and capabilities to clusters and for Synapxe departments too. The resource will also support in deployment enhancements and address defects in ITBM, IRM, ITSM and other modules of platform.This is an operational project to support ServiceNow ITBM and IRM implementations. The resource will be involved in L2 and L3 activities supporting defect fixes resolution. Also work on BAU to deploy enhancements on the existing modules. The activities also include supporting the platform on patches and upgrades to ensure compliance.

Role & Responsibilities

• Implement ServiceNow SPM features and other related modules as per requirement
• Work with other module leads/resources to meet provide best in class implementations
• Delivering scalable ServiceNow solutions following best practices
• Ensure the incidents and requests is answered/resolved within required SLA
• Support patching/upgrade requirements of the ServiceNow Platform
• Build enhanced User experience features such as Service portal, Mobility, Workspaces, VA, NLU etc
• Support operational requirements such as User access management, PAM, license management etc
• Engage with stakeholder in collecting requirements, providing OOTB demo, supporting user acceptance testing and user training
• Support production rollout and release process
• Support team to keep ServiceNow platform secured
• Support code review with peers
• Any other ad-hoc duties assigned

Requirements

• Bachelor's degree in Business, Computer Science, or related field or equivalent experience
• Proven ServiceNow technical experience of minimum 4 years
• Demonstrate strong knowledge and Implementation experience of ServiceNow best practices
• Demonstrate working experience with SPM module of the ServiceNow platform
• Experience of other modules (e.g. ITSM, IRM, ITOM, AI Ops etc) preferred
• Minimum of system admin certification required in ServiceNow. Additional implementation certifications is a plus
• Expertise in building Service Portal and Performance analytics dashboards
• Deep knowledge in various integration methods available on ServiceNow platform
• Hands on experience with JavaScript, AJAX, XML, JSON, CSS and HTML
• Experience in Angular JS, jQuery, Node.js and Apache Jelly

Job Description

• Creating fresh leads and sales opportunities using methods such as cold calling, email outreach, direct sales, and referrals.
• Continuously prospect to establish a robust sales pipeline and foster meaningful connections with potential clients.
• Expanding and diversifying the client base.
• Nurturing enduring and positive relationships with key accounts.
• Scheduling meetings with prospective clients, actively listening to their needs and concerns to assess their requirements.
• Developing a comprehensive product knowledge to confidently offer accurate solutions.

Requirements:

• Strategic and with good communication skills.
• Sales driven person.
• Unwavering determination and teamwork to meet sales targets.

Reg no. R1659970

At Madam Partum by Chien Chi Tow, we strive to provide the best customer experience to our customers.

We are looking for a Customer Service Specialist who can work towards the company goals. The ideal candidate needs to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to promote the company services and products effectively.

• Identify and able to provide personalized solution to customer’s needs.
• Attend to customer’s feedback and questions in a professional and timely manner.
• Maintain a continuous high level of customer service delivery and satisfaction.
• Goal-Sales driven , self motivated individual with the ability to focus.
• Strong administrative skills and able to handle a fast paced environment.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
• Liaise with other support teams as required to resolve requests/issues in a timely manner.
• Main task will include managing customer queries via whatsapp, social media and other platforms such as events/outlet.
• X factor and willing to go the extra mile to help customers.
• Savvy with all communications devices such as WhatsApp and multichannel platforms.
• Able to work on weekends and public holidays.

Job Types: Full-time, Permanent

Benefits:

• Employee discount

Schedule:

• Weekend availability

Supplemental pay types:

• 13th month salary
• Commission pay

PURPOSE AND SCOPE

KEY ROLES AND RESPONSIBILITIES

• Conceive, evaluate, and recommend effective leads generation strategies with a good understanding of the business and customer base.
• Execute leads generation campaigns and drive the efficacy of such projects to ensure maximum outreach to targeted leads
• Evaluate incoming leads (through the websites or other means) and qualify/ score the viability of the interested leads if our product and solution will be a good fit.
• Collaborate and communicate with the Business Development team on the customer’s requirement and to optimize on the customer acquisition strategy for the respective leads.
• Ensure that the necessary marketing collaterals are in place and provide inputs and suggestions to the marketing team on how to better reach the customers.
• Communicate effectively with the prospective customers and provide preliminary proposals based on the guidance provided by the Business Development team.
• Register any incoming leads and the progress made on the discussion with the leads using the in-house CRM software to ensure that all leads are being tracked.
• Perform data analysis on the leads data and summarize the findings as inputs for the Business Development team to develop the sales strategy.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s Degree in any specialisation
• At least 2 years of relevant experience as leads generation specialist. Experience in online and offline/physical leads generation campaigns will be very relevant
• Good interpersonal skill and able to communicate well with the leads to understand their requirement.
• Good knowledge on the use of CRM to track leads generation and analyze the data
• Good understanding of the energy and renewables business will be an advantage.

SKILLS/COMPETENCIES & PREFERRED CHARACTERISTICS

• Self-initiator and self-directed in managing his/ her responsibilities and undertaking projects with good planning and organization.
• Proven ability to communicate effectively with key internal and external stakeholders.
• Meticulous in handling an influx of leads and organized to ensure all leads are effectively tracked.
• Comfortable in reaching out cold to stakeholders, partners, and leads

• Diploma in Information Technology or Computer science or any computer related subject.
• At least 1 year of relevant experience.
• Good knowledge in PC hardware, LAN and Windows OS.
• Resourceful and able to resolve problems independently using online and offline resources.
• Well organized, proactive and self-directed.
• Able to perform with minimal supervision and a team player.
• Shift duty and weekend support are required when needed.
• Good communication and Interpersonal Skills.

Key Responsibilities:

• Act as the primary point of contact for assigned clients, understanding their business needs, and providing proactive guidance on the utilization of our HRMS and accounting software.
• Retain existing clients by understanding problems faced clients from our system to facilitate user adoption and proficiency.
• Develop and maintain strong, long-term relationships with clients, actively listening to their feedback and identifying opportunities for enhanced service delivery.
• Collaborate with the sales and support teams to relay customer feedback and contribute to the improvement of our software products.
• Monitor customer health metrics, analyze usage data, and prepare reports to track customer satisfaction and identify areas for improvement.

Requirements:

• Bachelor’s degree in Business Administration, Information Technology, or a related field is advantageous.
• Proven experience in a customer-facing role, preferably in a SaaS or technology company.
• Strong understanding of HRMS and/or accounting software systems is advantageous.
• Exceptional communication and interpersonal skills with the ability to engage effectively with clients at various levels.
• Analytical mindset with the ability to interpret data and derive insights to enhance customer success initiatives.
• Proactive and solutions-oriented approach towards customer needs.

• Working with the English Curriculum to lead, coach and manage the preschool curriculum team of both full-time curriculum specialists and part-time teacher consultants.
• Responsible for the design, development and production of high quality lesson materials for the Preschool English programmes at The Company that meet business needs and timelines.

1. Envisioning, planning and designing of the curriculum, as part of the senior curriculum team, to ensure alignment with The Company teaching and learning model and ECDA requirements.
2. Implementing the curriculum design through preparation of schemes of work and lesson schedules.
3. Developing, writing, and editing lesson materials and teacher guides, which will include conducting research, sourcing for materials and designing engaging learning activities.
4. Designing and developing assessment activities that are aligned with The Company's teaching and learning model.
5. Providing training and briefings as support for teachers to be able to use the curriculum materials effectively.
6. Reviewing and revising curriculum to maintain quality and a competitive edge.

• Has experience in preschool education setting, preferably in a leadership and curriculum capacity.
• Good working knowledge of the English lanaguage teachings.
• Creative, dynamic, innovative, and excited to learn and take on new challenges.
• Flexible and able to manage change and ambiguity well.
• Careful, meticulous and has an eye for detail.
• Embraces the need for administrative work as part of managerial and curriculum work.
• Well-organised in terms of time and tasks, and able to work under tight deadlines.
• Excellent language skills, with a love for reading and writing.
• Leader, team player, with effective interpersonal and communication skills.
• Highly proficient in Microsoft Word, PowerPoint and Excel.

We are hiring a Senior Manager to be part of the team which supports implementing the company’s enterprise risk management program. This includes identifying, assessing, and mitigating risks to the company, development of programmes to reduce risk and improve the orgnisation’s control and compliance posture.

Roles and Responsibilities

· Support the development and implementation of the company’s enterprise risk management framework including the annual top risk analysis, enterprise risk awareness training, etc.

· Drive and maintain the organisation’s Healthcare Control Library (HCL) programme for IT and Data- in coordination with key stakeholders across the various teams. Be the focal point for all HCL queries from internal & external stakeholders including internal audit.

· Work with senior management to prioritise the HCL development taking into consideration business needs and resource availability.

· Development and maintenance of control assurance framework with key stakeholders.

· Support the rollout and development of the Self-Identified Issues (SII) Programme including the review and reporting of SIIs.

Requirements

· University Degree or equivalent with major study in Computer Science/ Information technology.

· At least 7 to 10 years of working experience in the public sector or multinational corporation, with good knowledge of IT processes.

· Aptitude and experience in first, second or third lines of defense and familiar with enterprise risk management concepts including risk & control self-assessment and policy management.

· Candidates with CISA or CIA or CISM certifications would be advantageous.

· Ability to challenge the status quo with confidence and courage to raise/escalate issues in a pro-active, professional and timely manner.

· Excellent organizational skills to drive company-wide initiatives, manage multiple deadlines and effectively prioritize workloads.

· Self-motivated and with strong interpersonal skills to foster positive relationships with internal and external stakeholders.

· Good interpersonal and written communication skills, with the ability to influence stakeholders of all levels

• Diploma in Information Technology or Computer Science or any computer-related subject.
• At least 1 year of relevant experience.
• Good knowledge in PC hardware, LAN and Windows OS.
• Resourceful and able to resolve problems independently using online and offline resources.
• Well organized, proactive and self-directed.
• Able to perform with minimal supervision and a team player.
• Shift duty and weekend support are required when needed.
• Good communication and Interpersonal Skills.

Morning shift duty Once per week, ( 6 am to 2 pm).

Weekend support for system upgrade / cutover is about once every 2 months.

• Healthcare Sales Specialist
• To promote sales of medical equipment, consumable products and provide solutions to Hospitals, Community Hospitals & Eldercare facilities.
• Build customer relationship and network.
• Maintain existing users and increase customer base.
• To focus on increasing customer interactions and improving relationships with Key Opinion Leaders.
• To organize, manage and follow through on any seminars and exhibitions assigned to by the company.
• Achieve Sales targets.
• Conduct product presentations and training programs related to agency products as well as product evaluation trials and survey feedback for new product developments.
• Detailed quarterly reporting which includes market intelligence, competition, promotional activities and changing customers’ needs.
• Manage product life cycle of all the different models & SKUs.
• Implement Brand management activities with strategic product positioning, benchmarking against major brand competitors.
• Jointly work with Manager to manage and develop new launch plans for all new models effectively to the right target segment. Be responsible to control project running cost for deals in the account responsible for.

At ST, we are 46,000 men and women designers and manufacturers of microelectronic technologies. We collaborate with 100,000 customers and thousands of partners. With them, we design and create products, solutions and ecosystems that address their challenges and opportunities and the need to contribute to a more sustainable world.

Our advanced technologies enable smarter mobility, more efficient energy and power management, and large-scale deployment of the Internet of Things (IoT) and 5G.

We are looking for a Procurement Price Financial Specialist (Temp) for Asia area.

Price Financial Specialist is a key function for our Procurement Department.

Reporting to the Valuation Financial Controller, the successful candidate will interact daily with several international functions with a specific focus on buyers.

Responsibilities:

• Control prices coming from suppliers.
• Create/update prices in the system accordingly.
• Adjust standard prices when needed, as per the Corporate Finance governance.
• Codify materials, as per the specificities defined by the Corporate Quality rules.
• Prepare and send the reporting for several internal customers (manufacturing, buyers, management).
• Collaborate and align with buyers and supplier relationship.
• Ensure the financial system integrity, liaising with Corporate Finance when needed.
• Ensure the respect of the company anti-bribery policy.

Profile

• A first experience will be an advantage
• Strong attention to detail and analytical skills
• Customer oriented
• Good communication and relationship skills
• Problem solving
• Ability to work in a dynamic & challenging environment
• Sense of urgency
• Sense of confidentiality
• Knowledge of SAP will be an advantage
• Software knowledge: Microsoft Office (Excel, Power point)

Responsibilities:

ROS Programming:

Develop, optimize, and maintain ROS-based software applications for robot control, perception, and navigation.

Troubleshoot and debug ROS code to ensure reliable and efficient performance.

Interface Management:

Design and implement effective interfaces, ensuring seamless communication between robotic components.

Collaborate with hardware and software teams to integrate sensors, actuators, and peripherals with the robot's control system.

Robot System Integration:

Work closely with cross-functional teams to integrate robotic systems into diverse applications and environments.

Conduct rigorous testing and validation to ensure successful hardware and software integration.

Documentation:

Create detailed documentation for ROS software, interfaces, and integration processes.

Maintain accurate records of software versions, configurations, and troubleshooting procedures.

Training and Support:

Provide training and support to internal teams and external stakeholders on ROS programming and interface management.

Assist in troubleshooting and resolving issues related to robotic systems.

Research and Development:

Stay current with the latest advancements in ROS and robotics technologies.

Contribute to ongoing research and development efforts to enhance robotic system capabilities.

Qualifications:

· Bachelor's or higher degree in Computer Science, Robotics, Electrical Engineering, or a related field.

· Proven experience in ROS programming and interface management for robotic systems.

· Strong proficiency in C++, Python, and relevant libraries/frameworks.

· Familiarity with robotic hardware components, sensors, and actuators.

· Exceptional problem-solving and debugging skills.

· Effective communication and collaboration abilities.

· Adaptable to a fast-paced, dynamic work environment.

Preferred Skills:

· Experience with robotic simulation tools (e.g., Gazebo).

· Familiarity with version control systems (e.g., Git).

· Knowledge of machine learning and computer vision for robotic applications.

Job description

Work Location ; 5A Serangoon North Ave 5 S(554574)

At ST, we are 46,000 men and women designers and manufacturers of microelectronic technologies. We collaborate with 100,000 customers and thousands of partners. With them, we design and create products, solutions and ecosystems that address their challenges and opportunities and the need to contribute to a more sustainable world.

Our advanced technologies enable smarter mobility, more efficient energy and power management, and large-scale deployment of the Internet of Things (IoT) and 5G.

We are looking for a Procurement Price Financial Specialist for Asia area.

Price Financial Specialist is a key function for our Procurement Department.

Reporting to the Price Financial Control leader, the successful candidate will interact daily with several international functions with a specific focus on buyers.

Responsibilities:

• Control prices coming from suppliers.
• Create/update prices in the system accordingly.
• Adjust standard prices when needed, as per the Corporate Finance governance.
• Codify materials, as per the specificities defined by the Corporate Quality rules.
• Prepare and send the reporting for several internal customers (manufacturing, buyers, management).
• Support the forecast activity in collaboration with the Business Controller.
• Collaborate and align with buyers: supplier relationship, negotiation timing.
• Ensure the financial system integrity, liaising with Corporate Finance when needed.
• Ensure the respect of the company anti-bribery policy.

Profile

• Bachelor Degree
• A first experience will be an advantage
• Strong attention to detail and analytical skills
• Customer oriented
• Good communication and relationship skills
• Problem solving
• Ability to work in a dynamic & challenging environment
• Sense of urgency
• Sense of confidentiality
• ERP knowledge: SAP will be an advantage
• Software knowledge: Microsoft Office (Excel, Power point)

• Diploma / Degree in Business Administration, Supply Chain or relevant disciplines.
• At least 2 to 3 years of proven experience in IT contract management, procurement, or vendor management.
• Procurement Experience on IT Hardware / Software.
• Experience in IT vendor services is a plus.
• Excellent communication and interpersonal skills.

Overall Summary:

"The Service Operations Specialist is responsible to maintain high levels of service and ensuring all IT operations activities are performed. He/She is responsible to drive both internal and external teams to ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance.

He/She posseses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analyzing important reports covering service performance metrics and operations activities."

Roles and Responsibilities:

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Track and ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance

• Troubleshoot and resolve service health issues and gathering relevant parties to resolve impediments impacting service performance

• Ensure all operational support material is complete and all process comply within internal security and technology standards

• Organise system activities including planned maintenance events, system backup processes and disaster recovery drills

• Prepare and deliver status updates / report to management

• L1.5 support

• Provide guidance to the team to ensure the best support possible for systems availability

• Log and track problem tickets relating to S1/S2 or high impact issues

• Support and assist in high severity incidents and drive problem management meetings

• Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution

• Manage high severity incident communications such incident broadcast communication to all stakeholders and provide regular updates to management until incident closure

• Manage the incident and problem management process to ensure all preventive measures and problem resolution are recorded in the Known Error Database (KEDB)

• Implement Response and Recovery Plans and activities relating improvements to service recovery

• Maintain processes, templates and SOP, website and information related to incident and problem management

• Assist senior leaders in disaster recovery planning and activities

Qualification/ Requirements:

• Bachelor’s degree in computer science or other highly technical, scientific discipline

• 3-5 years of Technical / Application Support experience

• Proven experience of working efficiently in a cross functional team

• Able to commit on 24/7 Standby and go on site when required

• ITIL v3/v4 certification and strong service oriented experience / background will be preferred

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

Job Description

• Oversee the management of talent pipelines through various means, such as sourcing, screening, and referrals, to identify and engage professionals across all skill levels.
• Collaborate with the Recruitment team (including Recruiters, Coordinators, and other Sourcers) as well as hiring managers to ensure alignment with the company's needs and objectives.
• Take charge of and implement innovative sourcing strategies, launch new initiatives, and optimize existing processes to enhance the efficiency and effectiveness of the recruitment process.
• Pre-screen potential candidates to assess their qualifications.
• Manage the interview scheduling process and communicate to both candidates and hiring teams.
• Oversee candidate communication at all stages of the recruitment process and provide feedback.

Requirements

• Strong talent sourcing skills and strategies.
• Wide database, pool and connections.

Reg no. R1659970

Primary role purpose:

To deliver the day-to-day administrative, commercial, and operational support needed to win, grow, and maintain business to the direct and indirect business.

Key Responsibilities:

• Build sustainable relationships with customers and internal stakeholders
• Assist customers with questions related to pricing, equipment, and subscriptions
• Create and manage customer orders for approval and shipping of equipment
• Manages customer subscriptions and Value-Added Services (VAS) orders within our tooling 
• Create new customers accounts as part of the onboarding process
• Maintain Customer Master Data (CMD) across are different systems including ServiceNow, Salesforce and CMD
• Uphold and follow all governance and compliance processes though the order handling and customer life cycle
• Build sustainable relationships with key customers and internal stakeholders

Job Descriptions:

• Coordination and management of all M&E works
• Ensure all M&E works are performed on time and in compliance with all necessary standards, codes of practice and safety regulations
• Ensure that all M&E works will achieve the high-quality level expected
• Responsible for the supervision & coordination of M&E works at project site.
• Understand Main Contract /Subcontract requirement.
• Check for discrepancies, defects, inconsistency in drawings.
• Monitor progress, quality of workmanship and compliance with requirements
• Supervise/track on-going site works on Master Program
• Prepare structural penetration shop-drawing for approval.
• Assess and verify M&E sub-contractors claims.

Job Requirements:

Diploma in Engineering (Electrical or Mechanical), Specialist Diploma in M&E coordination

Minimum 3 years of relevant experience

Salary: $3,500.00 - $4,200.00

Responsibilities:

Infrastructure Management:

• Oversee the planning, implementation, and maintenance of IT infrastructure, including servers, networks, Network-Attached Storage (NAS), Wireless Access Point and Firewall.
• Ensure high availability, security, and performance of IT systems.

Security and Compliance:

• Monitor and mitigate cybersecurity threats and vulnerabilities.
• Ensure compliance with DHL IT Security policies, relevant data protection and industry-specific regulations.

IT Governance:

• Monitor IT policies and procedures to ensure compliance.
• Promote a culture of ethical and responsible IT use.
• Ensure IT systems and data are protected against unforeseen disruptions.

Vendor Management:

• Evaluate, select, and manage technology vendors, service providers, and third-party solutions.
• Negotiate contracts and service-level agreements.
• Optimize vendor relationships for cost-effectiveness and performance.

Innovation and Emerging Technologies:

• Stay updated on industry trends and emerging technologies.
• Identify opportunities to leverage new technologies for business improvements.

Requirements:

• Diploma/Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum 3 years of proven experience in support/project implementation
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, team leadership, and project management abilities.
• IT certifications (e.g., CCNA, CISA) may be advantageous.
• Able to work under pressure and need to be on 24x7 standby either onsite or via phone for critical issues

Driven by the passion to improve the quality of people’s lives, WS Audiology continues to grow as the market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

As a Product Specialist, you will manage product lifecycles, launch strategies, and marketing, and ensure clinical excellence. If you have audiology experience and a passion for hearing aid products, join us!

The Role

Product Management for product brands includes:

• Being the main contact point for any product and audiology-related topics.
• Serving as an in-bound product and audiology consultant.
• Taking ownership of phase-in and phase-out processes and communication.
• Acting as a bridge between SEA and Corporate functions, representing the voice of SEA.
• Collaborating with Senior Product Specialists in the PM team to support product management tasks.

Launch Management:

• Managing the timely and complete delivery of toolkits to enable the best possible market introduction.
• Ensuring that all stakeholders are well-equipped with information, tools, and assets for a smooth sales start in individual countries.
• Collaborating with Senior Product Specialists in the PM team to support product launch management tasks.

Product Marketing:

• Collaborating with key stakeholders to provide the best possible support materials.
• Collecting and analyzing information on the industry and suggesting the best course of action.

Clinical Excellence:

• Actively contributing as part of the Clinical Excellence Team, providing best-in-class education internally and externally.
• Working with the PM team to ensure that CE and Marketing projects are aligned with business objectives.

The Candidate Profile:

• Masters / Bachelor of Audiology with 2 years of experience (preferably in audiology or the medical device industry).
• Process-oriented with a proven track record of managing tasks in a structured and orderly manner.
• Possessing a team-oriented mindset with good communication skills.
• Having analytical and problem-solving skills.
• Demonstrating a passion for products and a strong customer focus.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Duties and responsibilities

• Provide prompt, courteous, and effective customer support via various communication channels (phone, email, chat) to assist customers with product inquiries, technical issues, and general questions
• Demonstrate a keen ability to grasp technical concepts quickly and efficiently. Stay updated on product knowledge and troubleshoot technical problems to offer accurate solutions to customers
• Identify, troubleshoot, and resolve customer issues in a timely and efficient manner. Collaborate with other teams to ensure comprehensive problem resolution for customers
• Strive to exceed customer expectations by delivering exceptional service. Ensure customers are satisfied with the resolution provided and maintain a high level of customer satisfaction ratings
• Maintain detailed and accurate data/records of customer interactions, issues, and resolutions. Contribute to the creation and improvement of support documentation and knowledge base articles
• Collaborate with internal teams, including technical support, product development, and sales, to provide a seamless customer experience and contribute valuable insights from customer interactions
• Adapt to a rotating schedule, which may include evening, weekend, and public holiday shifts.

Qualifications, Skills, Experience

• Minimum Diploma in Engineering or other related fields
• Ideal candidate should have 2-3 years of customer service or technical support experience
• Effective communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders
• Strong communication skills in English (both oral and written)
• Being able to understand and empathize with customers' concerns or problems is crucial
• Ability to analyze situations, identify problems, and provide effective solutions
• Effective time management skills are necessary to handle multiple customer inquiries efficiently and meet response time targets.

Plus Qualifications

• Experience/exposure with AGVs, AMRs, and robotic systems
• Basic understanding of containers and Docker
• Familiarity with Linux platform, its configuration and Unix shell scripting