Responsibility:

• Collaborate with the sales managers to create engaging content for digital channels, including social media, blogs, and email campaigns.
• Assist in the planning and execution of digital marketing campaigns to generate leads and increase awareness about Aptiv8’s services and offerings.
• Monitor and analyze digital marketing performance metrics.
• Conduct market research to identify potential clients and target audiences in the AEC industry.
• Support lead-generation efforts through online platforms, social media, and other digital channels like LinkedIn etc.
• Assist in creating and maintaining a database of digital leads.
• Work closely with the sales team to align marketing efforts with sales goals.
• Creating EDMs, presentations and marketing materials.
• Cold calling and emailing prospect leads.
• Preparing RFQ workflows and quotation formats for a variety of projects.
• Coordinate digital marketing strategies to enhance the sales pipeline.
• Assist in managing digital communication channels to engage with clients and leads.
• Contribute to the development of customer-focused content and messaging.
• Monitor and respond to customer inquiries and feedback on digital platforms.
• Analyze digital marketing data to evaluate campaign success and identify areas for improvement.
• Prepare reports on digital marketing and sales performance.
• Provide insights to optimize the integration of marketing and sales strategies.

Requirements:

• Interest and passion in Marketing and Sales.
• Willing to learn and create ideas to improve the process.
• Excellent interpersonal and communication skills.
• Keen to learn and explore business strategy, marketing and sales processes.
• Keen to learn, target-driven, self-motivated, persistent, and passionate about success.

Company Description (A8IT)

Company Website: www.aptiveight.com

Aptiv8 IT Solutions is a Singapore based IT Solutions provider helping clients in the built environment to digitalize their assets, business processes and operations.

We offer industry leading solutions for BIM, Smart Construction, Smart Integrated Facility Management and other Smart City Projects. We specialise in providing integrated IT products and services.

Company Location: Yishun

Job Description

· Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post-sales functions via calls and emails.

· Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical

· Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.

· Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with company policies, processes and legal requirements.

· Ensure close follow-up of outstanding orders and issue with proactive communication to customers.

· Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly.

· Responsible for customer's journey and manage sensitive issues with poise and professionalism, escalate when necessary

· Provide support in business projects related to process improvement, customer experience, etc.

· Performing on miscellaneous duties and projects as assigned.

· Opportunities to be engaged in global and regional initiatives and projects, collaborating with other cross-functional teams within company to achieve goals as needed.

Qualifications

· Bachelor Degree, in Business Management, Supply Chain Management or equivalent

· Minimum 3 years of relevant work experience in customer service operations, order processing, handle Singapore market and preferable in the same industry.

· Excellent communication skills, both written and verbal in English. Required Thai language expertise: Able to read, write and converse in Thai.

· Proficiency in MS Office -- Word, Excel, PowerPoint

· Knowledge in SAP or similar ERP system is preferred but not mandatory

· The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks

You will review business processes and policies, as well as engage internal and external users to define business requirements for process improvement and product development. You will work closely with different product and teams to develop various systems and support the onboarding of users.

JOB:-

. Design and implement policy and process improvements; and surface opportunities for product development and enhancement to deliver operational outcomes effectively
• Conduct thorough analysis and evaluation of existing policies, processes, systems and data relating to business operations to identify areas for improvement and optimisation
• Develop a deep understanding of operational workflows and procedures and maintain up-to-date documentation of policies and processes
• Partner business units, corporate departments and key stakeholders to elicit and define business needs through user-centric methodologies and develop the appropriate business cases
• Gather, document and translate business needs into functional and technical requirements to inform product design and development; and work closely with product team(s) to deliver product(s)
• Identify interdependencies across projects/initiatives and strategise how these can be managed and coordinated, in collaboration with the relevant teams
• Support business transition and help drive change through actively engaging key stakeholders and end users
• Own and maintain overview of business operations health’ and support operational decision-making through business analytics by:
- Establishing standards and metrics to measure impact, progress and performance of operational initiatives
- Tracking, analysing and interpreting complex datasets to surface insights that inform business units (e.g. programme planning and delivery, budget and cost estimations, potential issues, risks and benefits)
• Provide regular updates and reporting to management, highlighting key findings, recommendations and progress towards operational goals
• Keep abreast with industry trends, best practices and emerging technologies related to business operations and process improvement

Requirements:-

• Proven experience as a Service Design and/or Process Improvement Specialist or in a similar role, preferably in a business operations or process improvement capacity
• Good understanding of user-centric principles and/or service design
• Excellent problem-solving skills and the ability to think critically to propose innovative solutions
• Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels
• Enjoys both working independently and collaboratively in a fast-paced, dynamic environment
• Strong analytical skills

Job Description:

· Responsible for configuring and administering client's company servers and workstations

· Perform helpdesk assistance and IT software/hardware maintenance support

· Diagnosing hardware/software faults on laptops, desktops, servers for internal and external customers

· Review IT systems regularly to improve and streamline work processes for PC upgrades, software updates, IT Asset updates, etc.

· Maintain up to date list of OS, networking and applications for all company IT equipment

· Liaise with computer-related vendors/suppliers on matters relating to computer software and hardware and other peripherals

· Maintain and update company’s corporate website

· Other IT-related tasks as assigned

Requirements:

· Minimum Diploma in IT/Computer Science or equivalent

· Min 3 years’ experience in helpdesk support and IT networking

· Possess a positive working attitude

· Experience in basic computer troubleshooting, networking and website maintenance

· Good interpersonal skills and customer-centric

· Able to perform tasks independently with minimal supervision

· Preferably experience in firewall, VPN, Microsoft Windows Servers, Mircrosoft SQL and VMWare

Note: This is an immediate position

Our company does not place a heavy weightage on academic background or qualifications. Instead, we appreciates and seek out people who possess the following qualities:

1) Team Player

2) Determined, hard-working & committed

3) Customer service oriented

4) Good common sense

5) Always willing to explore the unknown & learn something new

If you are the one described above, we welcome and will like to get in touch with you whether you are a graduate, someone who has no experience or even has without any formal training.

Disclaimer: Some basic technical or IT knowledge is a must for a start. Check with us if you are unsure of your standing.

The job scope entails the section describe below. However, depending on your ability, you may not be assigned with all the entire scope. This will allow you ample time to ease into the job.

1. Install and configure computers, servers, software, systems and networks devices.

2. Install and configure security access control systems including facial recognition device, biometric scanner, QR scanner, access controllers and access control software

3. Install and configure medical devices with healthcare desktop / enterprise software in a healthcare institution’s environment (incl private clinics and hospitals)

4. Site monitor, management and technical support

5. Software solution / Infrastructure Project management or to assist the project manager in implementation

6. Pre-sales technical support when needed

Thank you and we look forward to hear from you.

Talent Recruitment & Development Specialist - 1 year contract

(Renewable/Convertible Contract)

Working Location: United Square

Working Hours: Mon - Fri, 9 am - 6:30 pm

Responsibilities

• Screen and shortlist promising candidates through various recruitment channels actively
• Maintain recruitment pipelines through relevant stakeholders
• Plan, coordinate and conduct sales training for new hires monthly for compliance and product related content
• Participate in regular coaching of existing sales colleagues to improve sales performance
• Preparation of monthly recruitment reports and other ad-hoc related reports
• Manage and review all related learning materials, ensuring relevance and proper documentation
• Support and initiate staff recognition events

Requirements

• Diploma/Degree
• 2 years of HR experience in Talent Acquisition & Learning and Development in banking / service-related industry

Interested candidates, please email your updated resume to Gareth Lim at: [email protected] to apply or contact via Whatsapp : +65 9154 5356

ATTN; Tan Hui Yung Janet (CEI: R1104487)

Do Join Our Telegram Group to look for other job opportunities as well

https://t.me/Fasttempcontractjobs

EA License No: 05C3451

About Us:

DataExpert Singapore is a professional digital forensics and information security company established in Singapore in 2014. We provide products and services in the areas of data recovery, digital forensics, data analytics, and secure IT disposals to meet customer needs in information security and digital investigations.

About the Role:

As an IT Support Technician, your primary responsibility will be to offer technical assistance for a diverse range of hardware and software issues spanning computers, mobile phones, and various other devices. In addition to this, you will play a vital role in our IT disposal operations, ensuring the secure management and sanitization of discarded items in adherence to data protection regulations and environmental standards.

Find out more about what we do over here:

• https://www.dataexpert.com.sg/it-disposal-service
• https://www.linkedin.com/company/dataexpert-singapore/

Tasks & Responsibilities

- Provide technical support in hardware, software issues.

- Perform computer hardware parts upgrades/replacements.

- Use appropriate tools & methods to run diagnostic tests.

- Work with other team members to deliver efficient IT support and IT disposal services.

Requirements

- Experience with troubleshooting, resolving issues related to hardware and software.

- Knowledge about computer hardware and components

- Good communication and technical skills

- Able to work independently, proactively participate in a team environment.

- Prior experience in IT support roles is preferred but not a must.

JOB DESCIPTION:

1. to perform operations diagnostic of all types of pumps and leak detection systems

2. to repair all types of pumps and leak detection systems

3. to conduct run-in test of pumps to ensure performance stability

4. to explore and implement continuous improvement plans to enhance service quality and improve productivity

5. to service and repair chiller systems

Requirements:

1. understanding of Vacuum technology and/or chiller ad refrigeration system

2. experience in servicing / repairing vacuum pumps, scroll pumps, chillers etc

3. willingness to acquire new knowledge

4. good working attitude

5. independent and responsible

We’re looking for a Training Specialist to join our growing CDD Business Training team in Singapore. Your mission will be to support the learning and development of the Due Diligence teams’ operational agents. The main tasks will include ensuring smooth onboarding journey, improving the existing learning programs and content, and creating new learning opportunities based on the objectives of the Due Diligence teams.

The Purpose of the CDD Business Training team in Wise:

The team's main purpose is to solve the operational capacity and knowledge challenges of the respective Due Diligence internal and external teams by supporting their training and development needs. The team is responsible for creating and maintaining the training program for agents taking into consideration their maturity, different regional and outsourced teams' needs.
Also, our CDD Business Training team maintains the respective Confluence pages, ensures logistics are in place for successful delivery of trainings, creates new learning opportunities based on the objectives of the Due Diligence teams, and supports them with regards to knowledge needs and operational questions.

The role as a training specialist gives you the opportunity to:

• Act as a trainer, mentor and guide to agents in multiple locations around the world.
• Create training content for agents.
• Ensure that training materials remain up to date, and all new procedures are added to the team’s Confluence pages.
• Plan and keep track of training and mentoring schedules for agents.
• Facilitate CDD Business onboarding training and refresher sessions to groups of agents.
• Assess information absorption by agents and identify gaps in their knowledge.
• Proactively create new learning opportunities based on the objectives of the Due Diligence teams.
• Work with the Training Team Lead and other stakeholders to ensure the most efficient delivery of training, as well as with:
  • OPS leadership - to understand training needs
  • QA team - to understand pain-points of operational agents
  • KM - to develop user friendly knowledge base / Confluence pages
  • Product - to participate in the improvement projects (tooling, process, etc.)
  • Compliance - to be aware of any regulatory changes
  • Recruitment - to ensure the hiring process is aligned with the role's requirements

About you:

• You possess excellent verbal and written English skills.
• You are punctual, independent, proactive and willing to get things done.
• You operate according to the company values.
• You have a proven track record of taking ownership and responsibilities as well as being a great team-player.
• You are comfortable handling and organising routine schedules, but you can also be flexible with priorities.
• You are self-driven, an excellent cross-team communicator, and possess excellent organisational skills.
• You are flexible to travel to other countries when in-person training is needed for internal and outsourced teams.
• You have the ability to teach others how to acquire the required knowledge by themselves using existing knowledge-based solutions and resources.
• Your presentation skills are exceptional, allowing you to clearly convey information and ideas through various media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• You have a thorough knowledge of the processes and systems applicable to former KYC/CDD/EDD (now DD and Surveillance).

Nice to have:

• Proven track record of creation of any Wiki pages or LMS (Lessonly, Absorb, etc.), showing excellent written communication and presentation skills.
• Knowledge about different learning methodologies and ability to identify, plan for, and apply various strategies and techniques to achieve learning objectives, keeping the training inclusive, and considering the audience, topic, and circumstances.
• Ability to apply different facilitation skills according to the audience and how things evolve during the training session.
• Formal training experience.

Hiring process:

• Application review: CV and Cover Letter with responses to questions included
• Home task: Prepare a 5-10 mins maximum slide deck presentation for DD agents
• Final interview with the team (60 mins), including 5-10 mins maximum slide deck presentation

What do we offer:

• Starting salary: Singapore - 4900 SGD monthly
• Company Restricted Stock Units
• Numerous great benefits in our Singapore office

Key benefits:

• Flexible working - whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible
• Paid annual holiday, sick days, parental leave and other leave opportunities
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

If you're interested in the position, please apply by submitting your CV and Cover Letter.

In your cover letter, please answer the following question:

• Please showcase your relevant skills, experience, and achievements in training projects, and creating impactful learning materials.

We’re people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We’re proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer’s needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.

Responsibilities:

· Lead the local IT Department managing projects and the daily operations on data centre, servers, network infrastructure, cybersecurity, desktops and applications;

· Design and implement network infrastructure and cybersecurity measures to meet new business requirements and applications. Perform server consolidation and virtualization to replace aging servers;

· Manage the local data centre (CMS, FM200, UPS, CCTV);

· Liaise with potential and existing clients to understand their cybersecurity requirements to design and propose appropriate solutions;

· Design and update IT policies and procedures, perform vulnerability assessments, penetration tests and baseline hardening to meet their requirements of SSAE-18 certification, global IT standards and clients’ cybersecurity needs;

· Work with the Management and stakeholders to update the BCP/DR plan to meet new business requirements;

· Provide 2nd level support for the team of IT engineers. Escalate issues to vendors for quick resolution, schedule monthly servers’ maintenance, deploy upgrades/patches for systems and applications, perform system and cybersecurity monitoring;

· Assist in designing and implementing automated operations processing to improve effectiveness and efficiency of the team;

· Lead and ensure key group IT standards are followed to improve overall infrastructure stability and maturity;

· Project management such as overseeing entire project and preparing project schedule (Gantt Chart), etc.;

· Maintain relationship between customers and Juss Solutions Group;

Requirements:

· Degree in Computer Science/Information Technology or equivalent preferred;

· Minimum 10 years’ of IT experience with at least 5 years in a managerial position;

· Possess CCNA / CCNP certification will be highly valued;

· Experience in managing internal and external IT security audits is preferred (e.g. SSAE-18, MAS TRM, global audits, clients’ audits, etc.);

· Strong technical background in cybersecurity and network technology and management, i.e. firewalls, IDS/IPS, VPN, NAC, MDM, SIEM, routers, switches, antivirus, patch management, privilege access management, end point security, etc.;

· Proficient in Microsoft products which include Windows Server 2016/2019, SQL, Microsoft 365, migration & upgrade of Active Directory, GPO, DNS, DHCP, etc.;

· Hands-on experience in administration of backup and recovery solution such as Veeam or Veritas , SCCM, VMWare, Citrix, Cisco & HPE switches, SAN, etc.;

· An advantage if candidate possess a Class 3 driving license;

Main Core Responsibilities

To support the restaurant outlets and office users with all IT related matters (POS / SOK, Laptops, printers, and CCTV). Handle POS menu keys creation and revision. Trouble-shoot IT issues and implement technology solutions to enhance business efficiencies. Coordinate with software contractors for maintenance and second level technical support.

Project Coordination - Work closely with team members to ensure timely execution of ongoing projects.

Data Entry and System Maintenance - Responsible for data entry work related to various e menu systems. Manage delivery platform settings and maintenance.

Emergency Support - Standby for emergencies and critical support requests after regular work hours.

Process Improvement – Propose recommendations to management for improving efficiency and productivity in outlet operations, ordering systems, HQ, etc

Company-Wide Technical Support - Provide technical support across the company.

Additional Duties – Perform any other duties as assigned.

Intermediate Work (Middle Management Duties)

New Store Setup - Assist in setting up new store by supervising contractors for POS, E menu, SOK, CCTV, and network setup.

Inventory Management - Assist in IT inventory management and monitoring data backups.

Administrative Responsibilities - Assist in IT administrations including paperwork & documentations.

Vendor Management – Manage relationships with relevant external vendors.

Requirements

- Strong capability in basic PC & network troubleshooting.

- minimum 3 years’ experience of experience with operational management knowledge in the F&B or similar field.

- Senior Executive position available based on experience and qualification

- Diploma or Degree in an IT-related field

- Good problem-solving skills, demonstrating resourcefulness in finding solutions.

- Strong sense of responsibility, self-motivated, and ability to perform in fast-paced environment.

- Service excellence attitude for technical support matters.

- Individual who takes initiatives and can work with minimal supervision.

- Have a service excellence attitude for technical support matters.

Role Objective:

The Product Specialist supports the Product Operations team in driving specialized product expertise for strategic product(s) in our JLL/T Core Product organization. You will be responsible for providing product subject matter expertise, technology operations guidance, and business-facing support of a strategic product within Core, which encompasses JLL’s entire $18B business. The Product Specialist works in a strategic product to standardize quality of care, knowledge management, subject matter expertise, and bridging the user-facing experience across JLL/T stakeholders.

WHAT THIS ROLE INVOLVES

As a Product Specialist, you will be responsible for:

· Actively resolves an assigned queue of user-facing support cases/chats/phone calls of supported product(s); additionally, manages all back-end hand-offs and provides one seamless message/resolution touchpoint to the end-user

· Provides training on product features as requested by end-users

· Maintains in-depth expertise of supported product, including core functionality/basic non-dev system admin functions of product, an understanding of product roadmap, delivery, and release cycles, UAT testing protocols (product dependent), outage and communication protocols, engineering and change management touchpoints/hand-offs, and case queue workflows

· Influences updates to business application best practices to enable continuous improvement, user experience consistency, and efficiency/accuracy in capturing relevant business data of supported business line(s)/function(s)

· Continuously builds and maintains in-depth knowledge of how business functions, processes, system integrations, and workflows align to the use of supported Core Products

· Responsible for turning processes into action, accelerates hand-offs between product stakeholders to resolve issues

· Translates business requirements/feedback through the enhancement/defect process for technical team members informing the product delivery process, as required

· Shepherds escalation protocols in back end, while maintaining a seamless experience for the end-user

· Responsible for providing input and insight into internal training materials and user guides to ensure a consistent experience for end users

· Documents case resolution and leverages existing documentation to ensure a consistent experience for end users

· Intermediate knowledge of custom report development for ad hoc requests, auditing, and verification of data

· Works with other product specialists to actively improve messaging consistency and efficiency of issue resolution

· Completes any and all other duties and tasks assigned

Soft Skills

· Commitment to Excellence in customer service [documented example and letter of recommendation required]; going the extra mile is standard

· Excellent interpersonal, communication, problem-solving, and organizational skills.

· Driven by sense of urgency, evidenced by swift response times to issues raised through resolution

· Ability to work independently, unsupervised, and as a team player

QUALIFICATIONS

· Intermediate to advanced knowledge of Microsoft Office suite (Word, Excel, Outlook, Visio)

· Basic knowledge in SQL/SOQL for querying large datasets; or willingness to learn

· Willingness and ability to learn new or tangential technology products to supported product(s) (i.e. Tableau CRM)

· Knowledge of Azure devOps, ServiceNow, and Salesforce is preferred

· Certification as a product admin is preferred where applicable

Education

· Undergraduate degree in a business or technology related field (i.e. Finance, Real Estate, Application Support, Data)

The job involves emailing /calling to set up online meetings with prospective customers for automotive products such as batteries and tyres.

Company Overview:

Amber & Green are one of Singapore’s leading suppliers of portable exhibition booths and display systems and we are expanding our team in Singapore to provide vital support to our Clients and Sales Team

Position Overview:

As Operations Specialist, you will play a crucial role in ensuring that clients’ orders are delivered on time, either to their offices or set-up on site at their Exhibition. You will be responsible for co-ordinating logistics and providing the highest level of customer service to our clients.

Key Responsibilities

Your role will include but not limited to:

• Working with our Sales Team, suppliers and courier companies to confirm when orders are arriving
• Setting up the systems for pre-delivery checking
• Arranging delivery dates / times with clients
• Delivery of order to clients with set-up if required
• Arranging access to Exhibition venues for set-up
• Provide Project Management Support to the Sales Team for larger events

Summary of Role Requirements:

• This is a full-time position, Monday – Friday, 9am – 5.30pm with some evenings and weekends occasionally required
• No previous experience in the Exhibitions / Events Industry is required
• Right to work in Singapore is required.
• You must have a full driving license, able to drive a manual gearbox.
• Expected Start Date: 1st March 2024
• Expected Salary $3000 per month + CPF

InfoHost Pte Ltd is a company that aims to be a one-stop shop for information products and library technologies. Our ability to provide a full spectrum of related products and services with localized support, establishes us as a key information industry partner.

As part of our growing company, we are seeking for a dedicated, hardworking, and passionate about customer service to join us for the following job opening:

Responsibilities:

· Deliver virtual or onsite product training sessions to customers

· Consult with customers on best practices for their organization’s usage of the product

· Responsible for performing customer needs and solution finding sessions

· Identify needs for additional features and training that enhance customer success and retention

· Speak with power users in the organization and identify opportunities for expansion of account usage

· Provide customer feedback and/or requirements to the Sales team

· Stay up-to-date and be a subject matter expert on all new product features rollouts

· Attend all sessions organized for products purposes

· Participate in training/mentoring new team members

· Familiarity with SaaS product and ability to employ strategies in online environments

· Perform additional duties as assigned

Requirements:

· Minimum a Diploma Holder.

· Must be IT savvy and familiar with SaaS products.

· Good analytics and problem solving skills.

· Good interpersonal and communication skills.

· With a minimum of 4 years working experience in Customer Support role preferred.

· Must be able to converse and write well and clearly in English language. Able to speak in Mandarin will be an added advantage.

· Candidates who are able to start immediately will be given preference.

Interested candidates are encouraged to write in to [email protected] along with:

· A detailed resume

· Expected salary

· Recent photograph

· Contact number

· Notice/availability period

We are looking for dynamic and talented candidate to join us as Wealth Advisory Specialist (WAS). This is a permanent role with a basic salary, attractive sales incentives and staff benefits (annual leave, medical leave, medical reimbursements). As a WAS, you help to plan, manage and work with clients to provide tailor-made wealth solutions specific to their needs and work to ensure that our clients fulfil their financial goals and dreams through our wide-ranging products and services.

Responsibilities:

• Develop new client relationships and maintain relationships with existing clients.
• Develop financial plan to provide financial advice, supporting clients in achieving financial needs and financial independence.
• Compare among our range of products to back our recommendations with the best financial solutions.
• Provide our best recommendations to client to facilitate them meeting their financial objectives and needs.

Benefits:

• Permanent role with basic salary and performance-based incentives such as commission, allowance, and overseas trips;
• Continuous professional development through a comprehensive training and development program.
• Candidates with outstanding performance may be assigned supervisory role.
• Opportunities to learn and advise on a wide range of financial instruments from various providers.

Requirements:

• Excellent people management skills with strong interpersonal and communication ability to deal with people of all levels in complex and challenging situations.
• Self motivator and thrive in a dynamic and collaborative environment.
• Degree or Diploma Holder with 5 years of relevant sales experience.
• M5, M5A, M8, M8A, M9, M9A HI, Comm GI & PGI Certification.

Role Objective:

As a Product Specialist, you will be responsible for providing specialized product expertise and high levels of customer service to our business users for our strategic products. You will be a subject matter expert on these products and will work with customers to answer their questions and resolve their issues. You will also work closely with product, engineering & QC team to ensure that our products are meeting the fulfilling business needs. In this role, you will report to the Operations and Training Lead for Leasing products APAC.

WHAT THIS ROLE INVOLVES

As a Product Specialist, you will be responsible for:

• Providing high levels of support to all end users daily by being the first point of contact for all product related support requests, queries, and bugs. Respond promptly to user emails with detailed information/ solution and ensure that all issues are properly resolved. If an issue cannot be resolved immediately, provide timely updates to users and stakeholders. This involves providing high level of support to clients for client facing related products.
• Perform user acceptance testing (UAT), regression testing and postproduction testing ensuring system is stable, and all existing functionalities are working as expected. Work closely with engineering and product to resolve bugs found as part of this process.
• As product subject matter experts, build up product knowledge across entire leasing tech stack. Continuously build and maintain in-depth knowledge of how business functions, processes, system integrations, and workflows align to the use of supported leasing tech stack.
• Provide exceptionally user/ client service by building and maintaining user/ customer relationship and resolving queries at the earliest.
• As feature release are typically deployed over the weekend, product specialists are required to be available on selected weekends (on a rotationally basis) for activities such as regression testing or post-production testing, etc.
• Actively work towards increasing usage and adoption by fully supporting the regional training series. Areas of expected contribution are in administering the training program, developing training curriculum and content that’s relevant, delivering training, and ensuring all user queries are addressed either via the support channel or by running virtual drop-in sessions.
• Digital adoption platforms (DAP) support adoption of tools and technologies providing a more personalised learning experience. In addition, provides valuable insights into how users are using a tool. Product specialists are required to own and build content in DAP in an effort to increase adoption while continuously monitoring and identifying areas where users struggle and make adjustments accordingly.
• Support technology operational functions for leasing business not limited to onboarding users, administering application access/ termination, providing data dumps/ analysis in support the business etc.
• Ability to work collaboratively and supportively with other product specialist is essential for success in this role. This includes teams in product, engineering, design, quality etc. This extends to covering off each other when team members are on planned leave or out on medical. Working together to deliver the best possible outcomes for our business and users.
• As the commercial real estate market becomes increasingly competitive, JLL is constantly looking for new ways to differentiate itself and win more deals. As part of this effort, we are investing in prop tech tools to help our brokers close more business. Product specialists play a key role in this effort by supporting brokers in using these tools effectively.
• In supporting JLL’s on-going efforts in prop tech, product specialists are expected to take on and own few special projects (as and when the need arises).
• More actively execute feedback surveys, primarily as part of our regional training series. This will help us ensure that the content we deliver is relevant to our users and provides data points to improve the program.
• Completes any/all other duties and tasks as assigned by the Operations & Training Lead and General Manager APAC Leasing Tech.

SOFT SKILLS

• Commitment to excellence in customer service; going the extra mile is standard.
• Excellent interpersonal, communication, problem-solving, and organizational skills.
• Driven by sense of urgency, evidenced by swift response times to issues raised through resolution.
• Ability to work independently, unsupervised, and as a team player.
• High levels of initiative and willingness to take on experimental new technology (and projects).
• Eagerness to expand product knowledge becoming a subject matter expert across leasing tech products.

QUALIFICATIONS

• Intermediate to advanced knowledge of Microsoft Office suite (Word, Excel, Outlook, Visio).
• Basic knowledge in SQL for querying large datasets; or willingness to learn.
• Willingness and ability to learn new or tangential technology products to supported product(s) .
• Knowledge of Azure DevOps, ServiceNow, and Salesforce is preferred.
• Certification as a product admin is preferred where applicable.

EDUCATION

• Undergraduate degree in a business or technology related field (i.e. Finance, Real Estate, Application Support, Data)

Job Description:

The Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will also be led by an experience core members as mentor from our team.

Responsibilities:

• Monitor system logs and activity on all servers and network devices.
• Provide fault resolution and escalation (Level 1 and 2).
• Ensure Industry best practices in IT are adhered to and can withstand audits.
• Maintain accurate documentation on networks and systems.
• Prompt service report as well as Routine maintenance report.
• To perform other IT related duties when assigned by the management.

Desired Skills & Experience:

• Experience with on-site deployment, debugging and customer support.
• Communicate fluently in English - spoken and written.
• Resourcefulness, ability to problem-solve in a systematic approach.
• Good organization skill and able to work independently.
• Possess the right attitude to learn and execute with sense of urgency.
• 0-3 years of experience in relevant system and desktop support.

Technical Competency:

• Technical scope (Back-end) with strong system/desktop setup and debugging.
• Must have implementation skillset in AD, Hybrid AD, M365, Intune with NAC.
• Have managed 50 desktop environment before.
• Automated logging, usage report generation and bug reporting.

Education:

• ITE / Diploma in Engineering or Information Technology preferred but not essential.
• Fresh graduate are welcome to apply.
• Technical Certification (eg: Cisco, Microsoft, VMware, etc) will be advantages.

*We regret that only shortlisted candidates will be notified.

Provide technical support to end-users, addressing hardware, software, passwordss and network-related issues.

Perform hardware and software setup, configuration and maintenance for ERP and WMS Inventory system.

Diagnose and resolve technical problems in a timely and efficient manner. Provide solution to prevent future similar incidents

Collaborate with the internal team to implement and support IT projects.

Configure, manage, and troubleshoot server & networt related issue to ensure optimal performance and connectivity.

Maintain server and firewall configurations to enhance data and network security and compliance to HQ requirement.

Maintain accurate documentation of IT systems, configurations, and setup procudure.

Maintain server security setup with vendors to safeguard company environment.

Adhoc project duties related to Operational IT required.

We are a locally based company with customers and products mainly in the Healthcare and Hospitality industry. Our focus had always been geared towards the creating of solutions through innovative use of technology. We are therefore recruiting candidates in our expansion.

Job Description

The primary responsibility of the Application Support Specialist will be to provide functional and technical support for the company’s products, directly to our customer base. This is a full-time position based in Singapore; this is a technical role, supporting mainly Windows and Linux based client applications.

The successful individual will be able to find solutions to complex problems whilst holding to the highest level with regards to quality and technical expertise. Working as part of a global support team, the ability to build productive working relationships with customers and colleagues will make you successful in this role.

· Respond promptly to support requests and inquiries from clients.

· Actively monitor and respond to alerts to company’s systems and infrastructure supported

· Support customers and resolve issues related to inhouse developed applications such as Digital Signages, Facility Booking systems, Interactive kiosks, Smart Room Automation, electronic Meal Ordering systems.

· Work directly with new customers to coordinate the deployment and configuration of the company’s products.

· Manage distribution and installation of software enhancements and upgrades.

· Work with our infrastructure team to test and complete various server and network upgrade projects.

· IT related Configuring and troubleshooting

Job Requirements

The successful candidate will have a formal technology certification or several years practical working experience in IT support. You will be able to manage and prioritise, at times, a high number of requests and will have demonstrated the ability to maintain high levels of productivity with minimal supervision.

· Respond promptly to client needs and solicit feedback to improve service,

· Take pride in resolving customer issues – using strong analytical skills to correctly identify the root cause, working on or actively contributing to the resolution and ensuring its successful rollout

· Perform well and be comfortable in high-pressure or time critical situations, whilst always maintaining a high level of accuracy and attention to detail

· Be willing to assume responsibility and make timely decisions, including to escalate when appropriate

· Have effective verbal and written communication skills

· Have experience supporting Linux based server applications, using Linux command line tools such as grep, sed and awk

· Be able to perform basic network troubleshooting and configuration tasks using tools such as telnet, ssh, tcpdump and ncat

Desirable

· Knowledge of or experience with message middleware packages

· Experience with or knowledge of cloud-based technologies such as AWS, Azure

· Knowledge of relational database systems and knowledge of SQL queries

Job Highlights

Flexible and self-organised working environment

Make real-life impact and contribution through innovations

Continuous training for all employees

Interested candidates are invited to submit their resumes and expected salary. (In keeping with PDPC’s guidelines, please do not include NRIC No in your resume. We reserve the right not to process any applications that do not adhere to these guidelines.)

We regret that only shortlisted candidates will be notified.

Job Overview: We are seeking highly motivated and tech-savvy Business Development Specialists to join our team, specializing in selling online scholarly and research content and services to Government and Corporate Clients. As a BDS, you will play a crucial role in expanding our customer base and driving revenue growth by assisting with sales efforts, providing exceptional customer support, and promoting our extensive collection of online materials.

Responsibilities:

• Lead Generation: Identify and qualify leads from various sources, including academic institutions, libraries, research organizations, and individual researchers.
• Customer Engagement: Reach out to potential customers through email, phone calls, and online platforms to introduce our online education research content and understand their specific needs.
• Product Demonstration: Conduct virtual demonstrations of our research content, showcasing its features, benefits, and usability to potential clients.
• Sales Support: Assist the sales team in preparing proposals, quotes, and sales presentations to effectively communicate the value of our research content.
• Market Research: Stay updated on the latest trends and developments in the online education and research industry to identify new sales opportunities.

Requirements:

• The ideal candidate should possess strong communication skills, a good understanding of online research platforms and Work Operating Systems.

Brief description

SunnyHills story begins in the sunny and rugged countryside of Bagua Mountain (八卦山) in central Taiwan.

Set up in 2008 in Nantou, Taiwan, SunnyHills is a specialty bakery offering authentic and fresh pineapple cakes that are traditionally sourced, made, and baked in Taiwan.

Committed to only using all-natural and fresh ingredients, SunnyHills operates not just as a bakery or a shop, but also as a farm that supplies its own pineapples, making it a true Farm-Bakery-Store concept.

Requirements

• We are looking for a competent, motivated, and ambitious Business Development Specialist (Corporate) to join our team. If you love finding new business opportunities and managing relationships with existing clients, this job is for you!
• You'll be directly responsible for the maintenance and expansion of our customer base.
• We are expecting you to have skills and experience in sales and in customer service, that you are self-driven and result oriented.

Skills and Qualifications

• Diploma / Degree in Marketing or Business Administration, or Related
• At least 3+ years experience in retailing consumer insights
• Experience in measuring the impact of the implementation, and zeroing in on qualitative & quantitative lessons
• Strong analytical skills – i.e. ability to work “hands-on” with multiple sources of data and information to generate insights and make recommendations
• Proven experience and track record in corporate sales

Role and Responsibilities:

• 3+ years of experience as a Sales Account personnel or similar role
• Set and manage sales goals and quotas, Good negotiation skills
• Manage the entire sales cycle
• Critical thinker and problem-solving skills
• Assist in finding prospects and leads
• Identify new sales opportunities
• Identify opportunities to up-see and cross-sell
• Sense of ownership and pride in your performance and its impact on the company’s success
• Good time-management skills
• Great interpersonal and communication skills
• Able to multi-task and work well independently as well as with different stakeholders
• Positive attitude and a keen interest to learn
• Ability to interact with customers, team members, and third parties

Benefits

• There is AWS and CNY bonus

Working hours

• Mon-Fri 9.30am to 6.30pm

Achieve Group is a leading recruitment and talent solutions provider, specializing in the aforementioned industries. Our team is committed to delivering top-tier recruitment services and connecting the best talent with the most exciting opportunities in these fields.

Role Overview:

As a Recruitment Sales Consultant specializing in the Banking & Finance / IT / Manufacturing / E-Commerce industry, you will play a pivotal role in driving growth for Achieve Group. This is a 360 recruitment role where you'll be responsible for building and nurturing client relationships, identifying top-tier candidates, and ensuring a seamless recruitment process for both clients and candidates.

Key Responsibilities:

• Business Development: Identify and target potential clients in the Banking & Finance, IT, Manufacturing, E-Commerce industry. Create and execute effective business development strategies to expand our client base.
• Client Relationship Management: Build and maintain strong relationships with existing clients, understanding their hiring needs and providing tailored recruitment solutions.
• Candidate Sourcing: Utilize various channels to identify high-quality candidates, including networking, job boards, social media, and referrals. Screen, interview, and assess candidates to match them with suitable job opportunities.
• Recruitment Process Management: Manage the end-to-end recruitment process, from job posting to offer negotiation, ensuring a smooth and positive experience for both clients and candidates.
• Market Research: Stay updated on industry trends, market insights, and competitor activities within the Banking & Finance, IT, Manufacturing, E-Commerce industry. Leverage this knowledge to provide valuable insights to clients and candidates.

Qualifications:

• Proven experience in a business development or recruitment role, preferably within the Banking & Finance, IT, Manufacturing, E-Commerce industry
• Strong interpersonal and communication skills.
• A proactive and self-driven attitude.
• Knowledge of the recruitment process and best practices.
• Familiarity with relevant industry trends and developments.

Interested candidates are invited to send their updated resumes to [email protected] or contact Irene Lim at 6590 9948 or WhatsApp at 8832 5996.

Join us in making a significant impact on the specialized industries we serve, and take your career to the next level with Achieve Group!

NOTICE:

We would like to inform that only short-listed candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at https://www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resume provided to us does not contain your full NRIC number and full home address during your job application.

Job Description:

• Collaborate with our AI Task Force and IT Department to explore the potential of AI tools like ChatGPT, DALL-E 2, Gamma, and similar platforms to address real-world challenges.
• Engage in designing, training, and refining AI models that push the boundaries of creativity and functionality.
• Work closely with the team to seamlessly integrate AI technologies into existing systems and workflows.
• Contribute to the creation of intelligent RPA bots that streamline repetitive tasks and enhance operational efficiency.
• Assist in curating and preparing data for AI model training, ensuring accuracy and quality.
• Document project methodologies, progress, and outcomes for clear communication and knowledge sharing.

Job Requirements:

• Enrolled in a Degree program related to Computer Science, Data Science, or relevant discipline.
• Genuine passion for AI and automation technologies, evidenced by academic pursuits, personal projects, or independent research.
• Familiarity with AI tools such as ChatGPT, DALL-E 2, Gamma, and similar platforms.
• Prior experience with AI projects, RPA tools (e.g., UiPath, Automation Anywhere, WorkFusion), or related technologies is advantageous.
• Proficiency in programming languages like Python, R, Java, or other languages pertinent to AI development.
• Prior experience with BI Tools (e.g., Power BI, Qlik, Tableau) is a plus.
• Strong grasp of machine learning principles and their practical applications.
• Exceptional problem-solving abilities with meticulous attention to detail.
• Relevant certifications or completed courses in AI/RPA will be considered a plus.

We are representing our startup tech client in the gaming industry to look for the following:

Game Operations Specialist

Responsibilities

• Design game publishing strategies on Steam tailored to the game's unique features, aiming for significant organic player acquisition.
• Foster and maintain a vibrant, active player community, ensuring valuable feedback flows to the development team.

Requirements

• Bachelor's degree or higher in any field.
• Experience in game publishing on Steam is required.
• Experience in a game's full release cycle from inception, especially in international game publishing, is preferred.
• At least 3 years' experience in Operations within game industry is required.

EA License No: 12C6254

EA Personnel Registration No: R1988167