PRODUCT AREA

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

JOB DESCRIPTION

Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

ADDITIONAL JOB DESCRIPTION

As part of YouTube Trust and Safety, you will be directly responsible for making the internet safer, protecting free speech, and defending our brand.

As a Policy Escalation Specialist, you'll ensure that we deliver performance goals for sensitive and timely escalations of potentially questionable content. You will manage the response to these escalations globally and use a variety of tools, communications, and facilitation methods to ensure that issues are triaged and the right stakeholders are involved in resolution. As part of this role, you will also help test new processes, systems, and infrastructure to manage escalations, while also contributing input into where we put our efforts next. In addition, you will dig into the data around incidents and search for trends, impact, and possible improvements.

In this role, you will be required to work on-call on weekends and holidays on a rotational basis.

Qualifications

JOB RESPONSIBILITIES

• Manage escalations as part of the APAC Headquarters team in the Trust and Safety organization.
• Ensure that all escalations are triaged, tracked, investigated, resolved, and communicated accurately using internal tools and systems; manage or assist in conducting reviews to capture lessons-learned and ensure regular follow-up for any items identified.
• Analyze, identify, prioritize, and deliver operational improvement opportunities; identify, articulate, and quantify impact of required tools changes to deliver on these opportunities.
• Partner with Policy, Engineering, Vendor Operations, and Analytics teams to define the best plan and implement fast.
• Review and manage escalations from graphic and controversial video content in line with YouTube’s Community Guidelines.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 3 years of experience in content policy/review and anti-abuse or customer support operations.
• Ability to speak and read in Tagalog, Thai or Burmese in order to review content and manage escalations with content.
• Ability to work non-standard, on-call rotation work hours, including weekends.

PREFERRED QUALIFICATIONS

• Experience with SQL or spreadsheet software, and using data to drive strategy and business action.
• Experience with complex, cross-functional project management.
• Experience with quality and training processes.
• Ability to build relationships with cross-functional partners across geographies.
• Ability to work through ambiguity and succeed in a rapidly changing environment.
• Excellent analytical skills.

FUJIFILM Business Innovation is a global leader committed to continuously deliver innovations to customers’ businesses worldwide, for creating innovative and fulfilling workplaces by effectively adopting information and knowledge through digital transformation (DX). We have pioneered numerous technologies and accumulated expertise since our establishment in 1962, to build an environment that encourages the use of one’s creativity to maximize organizational strengths. Our portfolio includes conducting R&D, manufacturing and sales of world-class workflow solutions, IT services, and printing equipment such as digital multifunction printers (MFPs). We also offer business process outsourcing (BPO) services as well as marketing and implementation support of Enterprise Resource Planning (ERP) systems.

On 1 April 2021, we have changed the company name from Fuji Xerox to FUJIFILM Business Innovation. More than just a name change, it embodies our commitment to continue as a company that always pursues business innovation. FUJIFILM Business Innovation Asia Pacific is the regional headquarters of the global company FUJIFILM Business Innovation, providing corporate support and shared services for the Asia Pacific region.

Purpose:

• To support FUJIFILM Business Innovation Asia Pacific (FBAP), FUJIFILM Asia Pacific (FFAP) and Operating Companies (OpCos) to make use of digital technology (i.e., Microsoft Power Platform, etc) to achieve business transformation through automation and productivity improvement
• To perform the role of DX Technology Subject Matter Expert
• To drive the Centre of Excellence of the DX technologies within the Asia Pacific Region

The key roles and responsibilities are as follows:

• Supports advanced inquiries that cannot be answered by the community. This involves investigating on the issues reported, providing resolutions or workarounds
• Escalate and coordinate with Microsoft and related departments (HQ DX Initiative Department, ICT, etc.) to resolve the problem
• Review and support the design and construction of systems by the DX champions from FBAP departments/Opcos
• Deploy Operations DX activities from a technical perspective so that other departments and OpCos can learn about and implement them
• Research, learn and distribute information on new technologies such as Artificial Intelligence (AI) and Machine Learning (ML)
• Collaborate with L&D to setup in eLearning platform, where required
• Provide expert knowledge on the usage of the DX technologies to improve the technical approach or design of DX project initiatives
• Provide 24x7 systems support according to Opco/FBAP/FFAP business unit SLA
• Provide periodic reports to reporting manager on work assignment status/project progress
• Other duties as assigned

To succeed in this role, you will need to possess the following qualifications, skills and experiences:

• At least 10 years information & communication technology experience in an MNC
• Degree in Computer Science / Engineering or IT related fields
• Highly proficient with DX technologies (Microsoft Power Platform)
• Familiar with High Tech Industry
• Good IT support and troubleshooting skills
• Proficient in business as well as technical writing / documentation
• Good knowledge in application deployment & solutioning
• Good interpersonal and communication skills, both written and verbal
• Customer focus and have business sense
• Organizing, planning & good time management
• Accountable, decisive, good leadership and emotional intelligence
• Good analytical / problem-solving skills
• People oriented and good interpersonal skills in handling both internal & external resources
• Team work & collaboration with internal & external resources
• Professional ethics & integrity
• Change adaptability, flexible, able to work under pressure or tight deadlines

Love the sun and the sea? This job is for you!

Highlights:

• High Salary with Attractive Bonus Package (Bond Completion & Year-end Bonus)

• Service Bonus up to $10,000.

• No Experience Required; Training and Certification Provided

• Evergreen Industry with Job Security

• Opportunities for Growth/Career Progression (supervisory positions available)

• Supportive and Compassionate Management Team

Job Descriptions:

• As a Lashing Specialist, your primary responsibility will be to secure and unsecure containers on cargo ships to ensure the safe transportation of goods to their destination. You will play a crucial role in preventing damage and ensuring the integrity of the cargo during transit

• In addition, you will also work in teams to secure large cargo ships to the port’s berth

Job Requirements:

• Candidates with no experience are welcomed!

• PSLE pass in English

• Bonus points for candidates who can work at height

• Good physical health to handle shift schedules and working outdoors

• Day Shift: 9.30am - 9.30pm (meal break included)

• Night Shift: 9.30pm - 9.30am (meal break included)

• Candidates who can rotate between day & night shifts will be considered first

• Flexible rostering can be arranged (subject to operational needs)

Still unsure? You can contact (message or call) +65 9886 6515 to arrange to speak to our friendly career advisors!

To apply, submit your updated resume via the APPLY NOW button. We look forward to having you onboard ~

IT Administrator

Role Purpose:

Reporting to the IT Client Services Manager, the IT Administrator's role is to manage the day-to-day IT support in the Client Services department for both Singapore and Asia Pacific remote offices.

Major Accountabilities:

• Answer and log all support calls into the TopDesk Helpdesk System
• Provide 1st and 2nd level support and escalate to the next level if problem cannot be resolved
• Setup and provide technical support for all computers and Company's standard software issues
• Procurement and disposal of all IT related hardware and software
• Source and obtain hardware and software quotations on behalf of users
• Setup and provide technical support for all office and production printers
• Provide support for Windows account management as well as Telephony, Video Conference and Mobile devices
• Maintain the IT Asset Management System to ensure that all assets are recorded, updated and removed when required
• Requires rotational standby duty for after office hours support

Role Requirements:

• Degree/ Diploma in Computer\Information Technology
• Minimum 2 years of system administration experience in a medium size networking environment
• Business fluent or native English (written and spoken) with fluency in Mandarin an added advantage
• Hands-on experience with one or more of the OS such as Windows and Linux
• Experience with MS Outlook in a Microsoft Exchange Environment
• Good experience in the following areas: MS Office 2021 and/or Windows 10 OS and basic switches and networking
• Experience in Web Content Administration and Cisco Video Conference and Endpoints would be highly regarded
• Able to troubleshoot hardware and software issues with minimum supervision
• Good problem solver, good stakeholder engagement, team player and a strong customer oriented mindset

Have we piqued your interest?

Then we would like to meet you. Send us your documents directly online. We look forward to your application!

The successful candidate will join the Team who is responsible for providing leadership in establishing and governing the software development processes with the aim of ensuring the software development team is efficient in its execution and compliant to the established policies and guideline. The team will also need to look into opportunities for improvement within the IT Delivery Team, which include gathering/finalising/study of requirements, project planning/scheduling, solution sourcing, development, implementation and adoption, auditing and monitoring for compliance on the established guidelines/standard/policies.

The successful candidate will under the sub pillar of Risk Management, Audit and Compliance.

The level of the staff will be offered base on his/her experience level and their ability to fit the job scope described.

JOB SCOPE (RISK MANAGEMENT, AUDIT AND COMPLIANCE)

The successful candidate will have the opportunities to work on the follow function(s).

Primary Function:

Responsible for the function of Risk Management, Audit and Compliance for the organisation. The scope of work includes but not limited to the following: -

Direct, management and support the organisation’s risk management process and ensure alignment with Group GRC effort. This will include but not limited to: -

• Manage and enforce the annual Control Self-Assessment for organisation
• Support the collation of statistics for Sustainability reporting to parent company.
• Manage and track risk mitigation corrective action plans.

Programme manage and oversee certification / renewal process for, but not limited to, the following standards: -

• ISO22301 – BCMS
• ISO27001 – ISMS
• Others in the pipe lines, i.e. Cyber trust mark

This will involve the planning, organising and completion of the mandatory activities a defines by the standards. E.g. Risk review, Plan Reviews, Test and Exercise, evidence collection, etc.

Main liaison for all IT related external audits as requested by the management or board of directors.

Training programme management with alignment to risk management and certification requirement. Responsibility includes

Manage the e-training service sourcing and renewal as assigned.

Engage the subject matter experts in creating engaging training materials, including presentations, videos, and interactive modules, to promote understanding of cyber security awareness/best practices and any training required for compliance purposes.

Track and report on training effectiveness and participation rates, and adjust training content as necessary with subject matter experts, to address emerging threats and challenges

Secondary Function:

Other Audit Support

Main liaison points to support external compliance audit for area responsible by the IT Dept.; i.e. Finance Audit, etc.

TECHNICAL REQUIREMENTS:

Tertiary education with working experience/knowledge in the following area:

Bachelor's degree in Information Technology, Computer Science, Finance, or a related field.

Proven experience in preparing audits and assessments related to ISO 27001, 22301, and information security standards.

Proven experience in project management.

Professional certifications such as CISA, CISSP, PMP, ISO 27001/22301 Lead Auditor, or equivalent are desirable.

Familiarity with regulatory requirements such as GDPR, PDPC is a plus

Description:

- Berthing & un-berthing vessels

- Container lashing/un-lashing operations on-board vessels

- Coning & de-coning operations

Requirements:

- Must be able to work at height

- Minimum educational requirement of PSLE

- No experience required. Training will be provided.

Benefits :

- Permanent Full-time Position

- Attractive Salary Package & CPF

- Comprehensive training with allowance.

- Career Growth Opportunities

Beecroft Animal Specialist & Emergency Hospital provides compassionate, collaborative, and high-quality veterinary services for small animals and exotic pets. Be part of a busy exotic animal department located within a specialist-owned Emergency and Specialist Hospital in the metropolitan city of Singapore. We have all the bells and whistles- endoscopy, ultrasound, CT, MRI, radiography, and a full in-house laboratory. The exotics department is run by a boarded ECM specialist and staffed by an ECM resident and associate veterinarian. We have 24-hour emergency coverage provided by the ECC team overnight and access to a boarded internist, neurologist, and surgeon. Join us to provide advanced-level care for your exotic patients. Our team approaches every animal and its family with care and dedication, ensuring that every patient receives the best possible care.

Role Description:

The Avian & Exotics Veterinarian is a full-time, on-site role located in Singapore. The successful candidate will have the opportunity to provide advanced veterinary care to a variety of exotic species, including birds, reptiles, and small mammals. Their daily responsibilities will include medical examinations, diagnosis, and treatments, as well as the performance of surgical procedures and emergency care. Additionally, the Associate Exotics Veterinarian will work closely with the rest of the veterinary team to ensure that patients receive the highest level of care and attention.

Qualifications:

• Doctor of Veterinary Medicine (DVM) degree or equivalent
• Licensure to practice veterinary medicine in Singapore
• Keen interest in exotic animal medicine
• Residency training or board certification in exotics is a plus but not necessary
• Demonstrated knowledge and experience working with birds, reptiles, and small mammals, including their anatomy, physiology, pathology, and behavior
• Effective communication and interpersonal skills, with the ability to communicate effectively with clients, colleagues, and support staff
• Ability to handle and restrain animals safely, and to recognize and manage anesthetic and surgical procedures
• A commitment to continuing education and professional development in the field of exotic animal medicine and surgery

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

We are seeking a dynamic, resilient and highly dedicated Patient Service Associate to join our Specialist Outpatient Clinics.

As a Patient Service Associate, you will deliver friendly, efficient customer service and create a warm and welcoming atmosphere for our patients and visitors, with the key aim of providing excellence patient care and satisfaction.

Key Responsibilities

• Counter Registration
• Perform registration and screening of patients
• Perform accurate billing and timely collection of payments
• Comply to clinic facilities readiness
• Consultation Room
• Assist clinicians and/or therapists during clinic consultation.
• Provide proper care and coordination and coordinate first/follow-up appointments for patients.
• Manage wait time and keep patient updated in a timely manner.

Key Requirements

• Minimum “N” Level.
• Healthcare or service or related industry preferred but not required.
• Proficient in computer skills.
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast paced environment.

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.

Purpose:

• To support FUJIFILM Business Innovation Asia Pacific (FBAP), FUJIFILM Asia Pacific (FFAP) and Operating Companies (OpCos) to make use of digital technology (i.e., Microsoft Power Platform, etc) to achieve business transformation through automation and productivity improvement
• To perform the role of DX Technology Subject Matter Expert
• To drive the Centre of Excellence of the DX technologies within the Asia Pacific Region

The key roles and responsibilities are as follows:

• Supports advanced inquiries that cannot be answered by the community. This involves investigating on the issues reported, providing resolutions or workarounds
• Escalate and coordinate with Microsoft and related departments (HQ DX Initiative Department, ICT, etc.) to resolve the problem
• Review and support the design and construction of systems by the DX champions from FBAP departments/Opcos
• Deploy Operations DX activities from a technical perspective so that other departments and OpCos can learn about and implement them
• Research, learn and distribute information on new technologies such as Artificial Intelligence (AI) and Machine Learning (ML)
• Collaborate with L&D to setup in eLearning platform, where required
• Provide expert knowledge on the usage of the DX technologies to improve the technical approach or design of DX project initiatives
• Provide 24x7 systems support according to Opco/FBAP/FFAP business unit SLA
• Provide periodic reports to reporting manager on work assignment status/project progress
• Other duties as assigned

To succeed in this role, you will need to possess the following qualifications, skills and experiences:

• At least 10 years information & communication technology experience in an MNC
• Degree in Computer Science / Engineering or IT related fields
• Highly proficient with DX technologies (Microsoft Power Platform)
• Familiar with High Tech Industry
• Good IT support and troubleshooting skills
• Proficient in business as well as technical writing / documentation
• Good knowledge in application deployment & solutioning
• Good interpersonal and communication skills, both written and verbal
• Customer focus and have business sense
• Organizing, planning & good time management
• Accountable, decisive, good leadership and emotional intelligence
• Good analytical / problem-solving skills
• People oriented and good interpersonal skills in handling both internal & external resources
• Team work & collaboration with internal & external resources
• Professional ethics & integrity
• Change adaptability, flexible, able to work under pressure or tight deadlines

PRODUCT AREA

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

JOB DESCRIPTION

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

ADDITIONAL JOB DESCRIPTION

In this role, you will guide customers with platform architecture, migration strategy and analyze cost/performance benchmarks to help them train and serve ML models at scale. You will work closely with cross-functional AI teams, Product and Engineering, Infrastructure and Kubernetes specialists to remove roadblocks and shape the future solutions for customers.

Qualifications

JOB RESPONSIBILITIES

• Be a trusted advisor to customers, helping them understand and incorporate AI accelerators into their overall cloud strategy by recommending migration paths, integration strategies, and application architecture that incorporate Google Cloud AI optimized infrastructure.
• Demonstrate how Google Cloud is differentiated, highlighting the power of accelerators by working with customers on proof-of-concepts, demonstrating features, optimizing model performance, profiling, and bench-marking.
• Build repeatable assets to enable other customers and internal teams.
• Influence Google Cloud strategy at the intersection of infrastructure and AI/ML by advocating for enterprise customer requirements.
• Travel to customer sites and events as needed.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
• 5 years of experience with cloud infrastructure.
• Experience building and operationalizing machine learning models.

PREFERRED QUALIFICATIONS

• Experience training and fine-tuning large models (i.e., image, language, segmentation, recommendation, genomics) with accelerators.
• Experience with performance profiling tools (i.e., Tensorflow profiler, PyTorch profiler, Tensorboard).
• Experience designing/architecting large-scale infrastructure farms for specialist AI use cases.
• Experience with running MLPerf benchmarks, distributed training and optimizing performance versus costs.
• Familiarity with libraries and frameworks such as HuggingFace Transformers, CUDA, Pytorch, Pytorch/XLA etc.
• Ability to engage with C-level or executive business leaders and influence decisions.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processes only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

ORGANISATION PROFILE
The Singapore Population Health Studies (SPHS) is a population-based health research initiative at the Saw Swee Hock School of Public Health, National University of Singapore. SPHS aims to investigate the interactions between lifestyle, physiological, genetic and other omics biomarkers and their impact on health and longevity. In addition, SPHS will serve as a platform to monitor risk factors in the population and gain insight into determinants of health-related behaviours. For this purpose, SPHS includes over 50,000 adult Singaporeans and long-term residents from three major ethnic groups (Chinese, Malay, and Indian), for a better understanding of disease aetiology in urban Asian settings, and the development of improved preventive and therapeutic measures for Singapore and other Asian populations.

JOB PURPOSE
This role primarily involves the data collection and data review activities of the research projects under the SPHS unit that will contribute towards the building of a population health research biobank for Singapore.

Duties & Responsibilities
1. Take consent from research participants before performing any research procedures
2. Perform carotid ultrasound, keeping to a mean turnaround time of 15min per ultrasound scan
3. Perform regular quality control and calibration procedures and maintenance of equipment
4. Review data output to ensure the integrity of data and images stored in the research database
5. Manage the inventory of consumables and oversee the preventive maintenance of equipment performed by vendor
6. Conduct/undergo in periodic re-assessment of techniques to maintain consistency of image and data acquisition for standardisation
7. Train/supervise trainees
8. Analyse images and record the intima-media thickness and observations of carotid constriction/obstruction
9. Ensure the safety and protect the privacy of research participants by adhering to best practices.
10. Any other responsibilities as required by future research projects

Qualifications

• Degree or Diploma in life or health sciences with an understanding of basic human anatomy or biology
• Experience in performing ultrasound would be an advantage.
• Work hours are: 7.45am to 6.15pm on Mon, Tue, Thu and Fri; and 7.45am to 3.15pm on alternate Sat.
• Able to communicate with research participants to put them at ease with the procedure and to comply with the positioning required.

WHAT ARE WE LOOKING FOR
We are looking for a teamplayer capable of working in a fast-paced environment, and who is service-oriented and good at time management. This job is for you if you prefer an academic research setting over a clinical one, enjoy working in a team that manages different assessment modalities and has a keen interest in helping to build a national biobank for research.

PRODUCT AREA

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

JOB DESCRIPTION

Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

ADDITIONAL JOB DESCRIPTION

As part of YouTube Trust and Safety, you will be directly responsible for making the internet safer, protecting free speech, and defending our brand.

As a Policy Escalation Specialist, you'll ensure that we deliver performance goals for sensitive and timely escalations of potentially questionable content. You will manage the response to these escalations globally and use a variety of tools, communications, and facilitation methods to ensure that issues are triaged and the right stakeholders are involved in resolution.

In this role, you will also help test new processes, systems, and infrastructure to manage escalations, while also contributing input into where we put our efforts next. In addition, you will dig into the data around incidents and search for trends, impact, and possible improvements. You will be required to work on-call on weekends and holidays on a rotational basis.

Qualifications

JOB RESPONSIBILITIES

• Manage escalations as part of the APAC Headquarters team in the Trust and Safety organization.
• Ensure that all escalations are triaged, tracked, investigated, resolved, and communicated accurately using internal tools and systems. Manage or assist in conducting reviews to capture lessons-learned and ensure regular follow-up for any items identified.
• Analyze, identify, prioritize, and deliver operational improvement opportunities. Identify, articulate, and quantify the impact of required tools changes to deliver on these opportunities.
• Partner with Policy, Engineering, Vendor Operations, and Analytics teams to define the best plan and implement fast.
• Review and manage escalations from graphic and controversial video content in line with YouTube Community Guidelines.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 3 years of experience in content policy/review and anti-abuse or customer support operations.
• Ability to communicate in Urdu, Bengali, or Sinhalese fluently to review content in these languages.
• Ability to work non-standard, on-call rotation work hours, including weekends.

PREFERRED QUALIFICATIONS

• Experience with SQL or spreadsheet software, and using data to drive strategy and business action.
• Experience with complex, cross-functional project management.
• Experience with quality and training processes.
• Ability to build relationships with cross-functional partners across geographies.
• Ability to work through ambiguity and succeed in a rapidly changing environment.
• Excellent problem solving skills.

Position

In a challenging and multicultural environment, we are looking for an IT Support automation engineer to join Referential IT Section in charge of the KYC & Counterparties Referential applications.

We are looking for an IT support automation engineer to join our team and help us improve the efficiency and quality of our IT support services. You will be responsible for designing and implementing automated solutions that can streamline or eliminate manual tasks, reduce human errors, and enhance customer satisfaction.

To be successful in this role:

- You must have a strong background in IT production support and automation of tasks.

- You need excellent analytical, problem-solving, communication, and collaboration skills.

- You are able to work independently and as part of a team, and be willing to learn new technologies and tools.

The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of project/support team and management.

Main responsibilities

• Analyze the recurring tasks, common issues and requests that our support team handles and identify the ones that can be automated or simplified using scripts, bots, or workflows.
• Automate health checks activities with automatic repair if any issue is detected
• Develop and implement self-service solutions such as chat-bots, knowledge bases, FAQs, or portals that can help users resolve their issues or access information without contacting our support team.
• Create and maintain documentation and training materials for the support team and for users on how to use the self-service solutions and tools.
• Collaborate with support team leaders to identify and eliminate bottlenecks, redundancies, and inefficiencies in the IT support processes and workflows.
• Research and evaluate new technologies and tools that can enhance the IT support team’s capabilities and efficiency.
• Accompany DevOps engineer and project team to enforce CI/CD pipeline best practices

Qualifications and Profile

• Bachelor’s degree in computer science, engineering, or a related field, or equivalent work experience.
• At least 5 years of experience in IT production support, task automation, with script and/or software development experience.
• Proficient in some scripting languages such as Python, Java or Perl.
• Experience with automation of tasks using Generative AI tools
• Good understanding of DevOps and CI/CD environment and tools
• Good knowledge in SQL
• Knowledge on GUI automation tools such as Selenium or Cypress is a plus.
• Experience with with DevOps and SRE practices and tools is a plus.

Other Professional Skills and mindset

• Excellent analytical, problem-solving, communication and collaboration skills.
• Ability to work independently and as part of a team.
• Ability to learn new technologies and tools quickly and effectively.
• Capable to effectively interact with technical teams
• Understand and respect of cultural diversity

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Responsibilities:

The IT Business Analyst is a key role responsible for overseeing the Infra Ops Team within the Asia-Pacific (APAC) region. This position focuses on optimizing IT infrastructure operations, managing projects, and ensuring alignment with business objectives.

Infrastructure Operations Management:

• Lead and manage the Infra Ops Team to ensure smooth IT infrastructure operations across the APAC region
• Monitor and optimize infrastructure performance, reliability, and availability

Project Management:

• Manage IT projects, including planning, execution, and monitoring
• Collaborate with cross-functional teams to ensure project success

Requirements Analysis:

• Gather and analyze business and technical requirements to identify infrastructure needs
• Translate requirements into actionable plans and solutions

Process Optimization:

• Identify opportunities to improve infrastructure processes and workflows
• Implement best practices to enhance efficiency and reduce operational costs

Vendor Management:

• Collaborate with vendors and service providers to ensure the delivery of high-quality infrastructure services
• Negotiate and manage vendor contracts and agreements

Documentation:

• Maintain comprehensive documentation of IT infrastructure configurations, policies, and procedures
• Ensure documentation is up-to-date and accessible to relevant stakeholders

Performance Monitoring:

• Monitor and report on infrastructure performance and key performance indicators (KPIs)
• Identify and address performance bottlenecks and issues

Compliance and Security:

• Ensure infrastructure operations comply with relevant regulations and security standards
• Implement security measures and protocols to protect infrastructure assets.

Team Leadership:

• Provide leadership, guidance, and mentorship to the Infra Ops Team
• Foster a culture of collaboration, continuous improvement, and excellence

Requirements:

• Bachelor's degree in Information Technology, Computer Science or a related field. Advanced certifications are a plus
• Minimum of 5 years relevant experience in IT infrastructure management and project leadership
• Proven track record of successfully managing infrastructure teams and projects in the APAC region
• Experience in AWS Cloud management for at least 3 years
• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• Proficiency in English, and knowledge of local languages within the APAC region is advantageous
• Attention to detail and a proactive mindset
• Expertise in IT infrastructure technologies, including networks, servers and storage
• Familiarity with cloud computing and virtualization technologies
• Knowledge of ITIL or other IT service management framework
• Ability to lead and motivate a team of IT professionals
• Strong organizational and time management skills
• Adaptability and ability to work in a dynamic, fast-paced environment
• Commitment to delivering high-quality infrastructure solutions
• Experience in vendor management, contract negotiation, and service-level agreement (SLA) management
• Strong documentation and record-keeping skills
• Ability to manage multiple tasks and adapt to changing infrastructure needs

*About Us:*

Neubot is at the forefront of integrating advanced technology with traditional practices. We are dedicated to developing a cutting-edge Traditional Chinese Medicine (TCM) Large Language Model that will revolutionize how TCM knowledge is accessed and utilized globally.

*Job Description:*

We are looking for a TCM Doctor with a deep understanding of Traditional Chinese Medicine and a keen interest in artificial intelligence and language models. The ideal candidate will collaborate with our AI development team to create a comprehensive, accurate, and sophisticated TCM language model. This role is pivotal in ensuring that the nuances, terminologies, and wisdom of TCM are accurately captured and represented in the AI model.

*Key Responsibilities:*

- Provide expert knowledge in TCM, including theories, diagnostics, treatments, and herbology.

- Assist in curating and verifying TCM data for the language model, including classical texts, modern research, and clinical practices.

- Work closely with data scientists and AI engineers to ensure the accuracy and cultural sensitivity of the TCM content.

- Participate in developing the model's structure, focusing on TCM-specific needs and applications.

- Contribute to the design of user interfaces and experiences for TCM practitioners and patients using the language model.

- Provide feedback and insights on the model's performance from a TCM professional's perspective.

- Stay updated with both TCM advancements and AI developments relevant to the project.

*Qualifications:*

- Degree in Traditional Chinese Medicine from a recognized institution.

- Licensed TCM practitioner with 2 years of clinical experience.

- Strong interest in technology, AI, and language models.

- Excellent communication skills, with proficiency in English and Chinese.

- Ability to translate complex TCM concepts into clear, understandable language for a diverse audience.

- Collaborative and innovative mindset, comfortable working in a multidisciplinary team.

*Benefits:*

- Competitive salary and benefits.

- Opportunity to be at the forefront of integrating TCM with AI technology.

- Collaborative and innovative work environment.

- Professional development opportunities in both TCM and AI fields.

This position is responsible for managing the sales and customer service to all contracted clients. These activities include all facets of servicing the client, including audit scheduling, contract and program adjustments, cross-selling opportunities and general relationship management responsibilities.

What You Will Do:

• Manage in meeting scheduling KPI’s for the group.
• Training/reinforcing process and procedures.
• Addressing customer complaints with individual Client Service when needed.
• Client services responsibilities for dedicated group of clients to include key accounts, including: schedule audits, optimize clients and auditors audit schedule, maximize audit days for a given level of customer demand, answer clients’ questions about the certification process, understand clients’ certification needs, identify and offer the best type of service to meet clients’ needs and accreditation requirements, update scope of work as necessary and send to customer as a proposal.
• Receive, review and execute all client requests related to their relationship with ABS Quality Evaluations Inc.
• Actively work with the operations department to develop and implement activities to enhance the client/company relationship.
• Review each relationship for efficiencies, profitability and cross-selling opportunities. Use interface with clients to maximize cross-selling opportunities.
• Refer new business opportunities to the sales department for quotation and follow-up.
• Interface with operations services to ensure efficient audit delivery and accounts receivable maintenance.
• Promote teamwork within the group and cross-train fellow team members.
• Other responsibilities as assigned and as the position expands.

What You Will Need:

Education and Experience

• 1- 5 years’ experience or a combination of education and experience in a business/technical discipline or equivalent business/quality related experience.

Knowledge, Skills, and Abilities

• Proven planning skills and ability to learn scheduling of auditors.
• Excellent verbal and written communications skills; excellent telephone communications skills.
• Ability to work independently and comfortably perform multiple functions/tasks in a very high paced intense environment.
• Good business background, strong interpersonal skills, service oriented and customer sensitive, with concern for accuracy, effectiveness, flexibility and innovation.
• Extensive computer skills to include: Excel, Work, Access and ability to learn new operational systems. This position uses a proprietary database application almost continuously.
• Must have a positive attitude and be success oriented.
• Ability to obtain working knowledge of the ABS Quality Evaluations Quality & Environmental Management System.

Reporting Relationships:

Reports directly to a department Manager, Supervisor or above.

Position

In a challenging and multicultural environment, we are looking for an IT Support automation engineer to join Referential IT Section in charge of the KYC & Counterparties Referential applications.

We are looking for an IT support automation engineer to join our team and help us improve the efficiency and quality of our IT support services. You will be responsible for designing and implementing automated solutions that can streamline or eliminate manual tasks, reduce human errors, and enhance customer satisfaction.

To be successful in this role:

- You must have a strong background in IT production support and automation of tasks.

- You need excellent analytical, problem-solving, communication, and collaboration skills.

- You are able to work independently and as part of a team, and be willing to learn new technologies and tools.

The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of project/support team and management.

Main responsibilities

• Analyze the recurring tasks, common issues and requests that our support team handles and identify the ones that can be automated or simplified using scripts, bots, or workflows.
• Automate health checks activities with automatic repair if any issue is detected
• Develop and implement self-service solutions such as chat-bots, knowledge bases, FAQs, or portals that can help users resolve their issues or access information without contacting our support team.
• Create and maintain documentation and training materials for the support team and for users on how to use the self-service solutions and tools.
• Collaborate with support team leaders to identify and eliminate bottlenecks, redundancies, and inefficiencies in the IT support processes and workflows.
• Research and evaluate new technologies and tools that can enhance the IT support team’s capabilities and efficiency.
• Accompany DevOps engineer and project team to enforce CI/CD pipeline best practices

Qualifications and Profile

• Bachelor’s degree in computer science, engineering, or a related field, or equivalent work experience.
• At least 5 years of experience in IT production support, task automation, with script and/or software development experience.
• Proficient in some scripting languages such as Python, Java or Perl.
• Experience with automation of tasks using Generative AI tools
• Good understanding of DevOps and CI/CD environment and tools
• Good knowledge in SQL
• Knowledge on GUI automation tools such as Selenium or Cypress is a plus.
• Experience with with DevOps and SRE practices and tools is a plus.

Other Professional Skills and mindset

• Excellent analytical, problem-solving, communication and collaboration skills.
• Ability to work independently and as part of a team.
• Ability to learn new technologies and tools quickly and effectively.
• Capable to effectively interact with technical teams
• Understand and respect of cultural diversity

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

WHO ARE WE LOOKING FOR?

We are looking for a Benefits Delivery Solutions Specialist to join our Asia Pacific team. In this role, you will be supporting the administration and communication of our employee benefit programs. This is a fantastic opportunity to launch your career in HR within a dynamic and global company.

WHAT WILL YOU WORK ON?

You will work alongside a team of experienced professionals, assisting various aspects of employee benefit programs. This includes processing benefit billings, maintaining accurate records, and supporting communication efforts. You will have an opportunity to learn and work on different benefit programs and how they impact employees across the region, including Japan. This role enables you to contribute to operations review and process improvements. You will also assist in crafting clear and informative communication materials to keep employees updated on their benefits. Your ability to learn quickly, ask questions, and build relationships will be key to your success.

WHO WILL YOU WORK WITH?

This role reports to the Senior Benefits Delivery Solutions Manager, Asia Pacific. You will also collaborate with the larger HR team members across the region.

WHAT YOU BRING

• Bachelor's Degree in Human Resources, Business Administration, or a related field (or equivalent work experience) with minimum 1 year of experience in benefits administration or a related HR function.
• Proven ability to manage multiple priorities, adapt to a fast-paced environment, and work independently.
• Strong attention to detail and a commitment to ensuring accuracy.
• Excellent communication skills (written and verbal).
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience with Workday is a strong plus.
• Fluency in both English and Japanese languages is mandatory as the role is required to work with counterparts in Japan.

Position

In a challenging and multicultural environment, we are looking for an IT Support automation engineer to join Referential IT Section in charge of the KYC & Counterparties Referential applications.

We are looking for an IT support automation engineer to join our team and help us improve the efficiency and quality of our IT support services. You will be responsible for designing and implementing automated solutions that can streamline or eliminate manual tasks, reduce human errors, and enhance customer satisfaction.

To be successful in this role:

- You must have a strong background in IT production support and automation of tasks.

- You need excellent analytical, problem-solving, communication, and collaboration skills.

- You are able to work independently and as part of a team, and be willing to learn new technologies and tools.

The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of project/support team and management.

Main responsibilities

• Analyze the recurring tasks, common issues and requests that our support team handles and identify the ones that can be automated or simplified using scripts, bots, or workflows.
• Automate health checks activities with automatic repair if any issue is detected
• Develop and implement self-service solutions such as chat-bots, knowledge bases, FAQs, or portals that can help users resolve their issues or access information without contacting our support team.
• Create and maintain documentation and training materials for the support team and for users on how to use the self-service solutions and tools.
• Collaborate with support team leaders to identify and eliminate bottlenecks, redundancies, and inefficiencies in the IT support processes and workflows.
• Research and evaluate new technologies and tools that can enhance the IT support team’s capabilities and efficiency.
• Accompany DevOps engineer and project team to enforce CI/CD pipeline best practices

Qualifications and Profile

• Bachelor’s degree in computer science, engineering, or a related field, or equivalent work experience.
• At least 5 years of experience in IT production support, task automation, with script and/or software development experience.
• Proficient in some scripting languages such as Python, Java or Perl.
• Experience with automation of tasks using Generative AI tools
• Good understanding of DevOps and CI/CD environment and tools
• Good knowledge in SQL
• Knowledge on GUI automation tools such as Selenium or Cypress is a plus.
• Experience with with DevOps and SRE practices and tools is a plus.

Other Professional Skills and mindset

• Excellent analytical, problem-solving, communication and collaboration skills.
• Ability to work independently and as part of a team.
• Ability to learn new technologies and tools quickly and effectively.
• Capable to effectively interact with technical teams
• Understand and respect of cultural diversity

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Working Location : Metropolis Tower 1

Working Days : Monday to Friday

Working Hours : 9.00am to 6.00pm

Salary : $4,500 to $5,500 per month

Contract Duration : till December 2024 (with option to extend)

What’s the Role?

As a IT Business Analyst, you will play a crucial role in supporting the company’s digital transformation initiatives. You will be responsible for analyzing business processes, identifying areas for improvement, and implementing technology solutions to drive efficiency and productivity. This role requires a versatile individual with a strong understanding of IT systems, coding skills, and a willingness to learn new technologies. You will take ownership of projects and see them through to successful delivery, ensuring that business requirements are met and stakeholders are satisfied.

You also be responsible for the followings:

• Business Analysis: Conduct thorough analysis of business processes, systems, and data to identify areas for improvement and recommend solutions. Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Technology Solutions: Design, develop, and implement technology solutions to address business needs. This may involve coding, scripting, or configuring existing systems to meet requirements. Stay up-to-date with emerging technologies and trends to propose innovative solutions.
• Project Management: Take ownership of projects from initiation to delivery, ensuring that timelines, budgets, and quality standards are met. Collaborate with cross-functional teams, including developers, testers, and business users, to ensure successful project execution.
• Stakeholder Management: Build strong relationships with business stakeholders, understanding their needs and providing effective solutions. Communicate project updates, risks, and issues in a clear and concise manner.
• Continuous Improvement: Proactively identify opportunities for process improvement and automation. Drive efficiency gains through the use of technology and streamlined workflows.
• Documentation and Training: Create and maintain documentation, including user manuals, technical specifications, and process flows. Conduct training sessions to educate end-users on new systems and processes.

What You Must Have:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Strong analytical and problem-solving skills, with the ability to understand complex business processes and translate them into technical solutions.
• Proficiency in coding and scripting languages, such as Python, Java, or SQL.
• Experience with data analysis and visualization tools, such as Power BI.
• Familiarity with SCRUM/Agile methodology.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Self-motivated and proactive, with a strong sense of ownership and accountability.
• Ability to adapt to changing priorities and work in a fast-paced environment.
• Willingness to learn new technologies and stay updated with industry trends.

As Senior Specialist, Global Insights & Research you will be responsible for driving market research and competitive intelligence projects in specific markets or customer segments, identifying key strengths and weaknesses of existing or potential competitors, and opportunities for Amadeus.

You will play a key role in setting up and maintaining the research methodology and processes to identify trends and insights in the market that bring the customer’s and the market’s voice to the decision-making process and provide decision-makers across TU with the information they need to make informed decisions.

Responsibilities:

Insights & Research strategy

• Lead the development and execution of consistent research and insights processes within Travel Unit
• Build a network of insights sources, both internally and externally, that provide high-quality insights in a cost-effective manner and within an acceptable timeframe
• Conduct primary and secondary research, analyzing and synthesizing information and data
• Define and implement processes for evaluating and executing research requests from teams across TU
• Drives integrated performance reporting and customer engagement analytics leveraging innovative tools and channels.

Market competitive intelligence

• Develop a deep understanding of Amadeus' product portfolio and competitor landscape across TU
• For strategic target markets, identify and analyze data sources (qualitative and quantitative), such as market research surveys, customer feedback, and sales data to gain a deep understanding of the competitive landscape and help the company to stay ahead of the competition by identifying new market opportunities and trends.
• Execute gap analysis to identify areas where the company is underperforming or excelling, compared to competitors
• Conduct interviews with internal and external sources to better understand competitors products, go-to-market strategy, and win/loss results
• Track industry trends and identify new market opportunities, as well as analyze and interpret customer data to gain insights into consumer behavior and preferences

Drive input to strategy and decision-making

• Provide actionable insights and differentiators on key competitors across the product portfolio
• Create compelling content for executive presentations
• Create and maintain competitive decks, battle cards, playbooks, SWOT, win-loss analysis
• Bring real customer & market insight one click-away from every Amadeus employee

About ideal candidate

• Bachelors or a Masters degree in Marketing, competitive Intelligence, industry intelligence, strategy or business development.
• Proven 8 years work experience in Market/Customer Insights, Marketing Intelligence or Competitive Intelligence
• Experienced leader with a track record of leading insights teams and a deep understanding of market research techniques.
• Experience and deep knowledge of the global Travel Technology industry
• Strong customer centric background.
• Proactive, and able to provide evidence of, discovering new trends and key insights to support future business decisions.
• An ability to simplify complex research into meaningful actionable insights
• Excellent communicating and influencing skills, with the ability to inspire, collaborate and influence.
• Able to build long-lasting professional relationships with leading teams
• Experience in matrix organizations
• Able to manage multiple projects and tasks simultaneously, meet tight deadlines, prioritize workload and achieve effective results even in an ambiguous environment
• Highly adaptable and capable of evolving a plan based on new factors/findings
• Effective decision-making with limited information or direction
• Demonstrates active listening, giving constructive feedback, great verbal and nonverbal communication, respect to other’s people opinions

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role:
The individual performs a variety of tasks within the Transformation Office and Quality department that are associated with maintaining regulatory compliance of GxP computer systems (and other business managed applications) throughout their lifecycle. Will participate in and/or lead project teams across global operational departments to implement business-managed applications.

What You Do

• Perform administration tasks for a variety of GxP systems and associated software in a regulated (GxP) environment following defined procedures. Defining, assigning, documenting and managing user access across CTS.
• Develop and implement processes to ensure Data Integrity assurance: focusing on accuracy, reliability, and security across organizational systems.
• Lead Software/System Development Lifecycle (SDLC) activities and manage Operational Technology (OT) deliverables (including but not limited to System Inventory management, Risk Assessment, Infrastructure Management, Data Classification and Protection, Data Privacy assessments and Service Level Agreements).
• Own, manage and maintain GxP system lifecycle activities (including but not limited to Change management, SOP management, Events/CAPAs, Disaster Recovery and Business Continuity processes, Data Integrity assessments and implementing Data Integrity controls).
• Act as liaison with wider business and collaborate between CTS departments on all SDLC activities (including but not limited to Validation, Change Management, Periodic Review, Decommissioning) for GxP computerized systems. Ensures transition of OT Systems from project to operations.
• Responsible for troubleshooting, incident management, servicing, maintenance, or other support functions for software or firmware associated with laboratory systems including OS upgrades, patch management, Infrastructure management and system security.
• Acts as liaison and interface between laboratory users, IT, OT, Engineering, Validation and external vendors in selection, implementation and lifecycle management of laboratory systems. Responsible for maintenance plan and contracts with vendors
• Responsible for timely communication of status of user requests and/or system outage reporting (e.g., helpdesk tickets).

Who You Are:

• Degree in Science or Technical area.
• 2 years’ in a technical role supporting regulated software applications or laboratory systems
• Minimum of 3 years’ experience in regulated (GxP) environment
• Understanding of GxP regulations and guidelines including but not limited to GAMP 5, US Code of Federal Regs. 21 CFR Part 11 and Part 211, Eudralex Volume 4, Annex 11 & Annex 15, ICH Q7, Q8, Q9 & Q10.
• Acts ethically and ensures quality of own work and that of others.
• Works with agility and willing to embrace and implement change on a global scale.
• Applies technology to drive digitalization, improve quality and increase customer value.
• Excellent communication and facilitation skills (ability to lead cross-functional meetings, demonstrated ability to bring consensus among diverse cross-functional teams).
• Proficient knowledge and application of FDA and EU regulations (cGMP, GLP)
• Advanced knowledge and application of data integrity regulatory guidance (e.g., FDA, MHRA, WHO)

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

To support outdoor broadcast operation on the requirement of power services and the deployment of electrical facility.

Responsibilities

• Advise the team on electrical practises and safe measure in broadcast deployment.
• Assist the TP in his execution of role and to support media playback in production.
• Risk assessment and contingency plan.
• Organize and pre-plan on power requirement in OB operation.
• Field recce and deployment of electrical requirements on the ground of operation.
• Setup of distribution requirement and cabling work for outdoor broadcast.
• To service and monitor power utilities to ensure reliable operation.
• To support the TP in other areas of production e.g., media playback, vision operation when available.
• Preventive maintenance, check, and repair of OB electrical gear.
• Workplace safety & health practices.
• Keep abreast with the technology movement where applicable.

• NITEC in Electrical Engineering or Diploma
• 2 years of relevant experience
• Proficient in power requirement on OB operations, suitcase setup and OB truck deployment.
• Familiar in OB visual operations, assist in media playback function and technical setup.

We are
YouTrip (www.you.co) is a Southeast Asian-focused fintech dedicated to creating the next generation of digital financial services for the region. With its consumer and corporate products, YouTrip and YouBiz, the company empowers users with the most affordable and convenient financial innovations. The company is a Major Payment Institution licensed by the Monetary Authority of Singapore (MAS), and owns principal memberships and issuing licenses with two of the largest card schemes, MasterCard and Visa. It was recognised as a Top FinTech Leader at the SFF Global FinTech Awards 2021 and awarded Best Multi-Currency Mobile Wallet Provider at the APAC Insider’s 2022 Singapore.

Our culture is entrepreneurial, open & inclusive, and teamwork-oriented. We are looking for talents with the aspiration to thrive in a rapidly growing business in the exciting FinTech space.

We’re looking for a tech-savvy IT System Administrator to join our team and provide IT system setup and technical support to our employees. The IT Administrator will be responsible for setting up IT system infrastructure, troubleshooting and resolving IT-related issues, managing our wired and wireless office network infrastructure, and working with vendors and internal teams to ensure our IT systems are up-to-date and secure. The ideal candidate should have strong problem-solving skills and a thorough understanding of information technology, including hardware, software, networking, and information security.

What you will be doing

• Install, configure, and maintain both hardware and software systems including variety of SaaS based and internal applications, such as Slack, Google Workspace, AWS WorkSpaces, Github, JIRA, Confluence, VPN
• Troubleshoot, and resolve IT-related hardware and software issues reported by internal users, and manage the process of support ticketing
• Monitor network and system performance, including network security and security logs
• Be the IT liaison for new hires, assist to create accounts and set up hardware for new hires
• Train users on new hardware and software
• Support audio and video equipment in office
• Manage the life cycle and purchase forecast of corporate assets to ensure accurate inventory records
• Support the network equipment setup and optimization in the office, troubleshoot issues with the network and ISP vendors
• Work with internal teams or vendors to resolve technical issues
• Support information security audits

What we are looking for

• Bachelor’s degree in Computer Science, Networking or other related disciplines.
• At least 3 years of related work experience
• Good working knowledge of cloud infrastructure, networking, information security, computer systems, hardware, and software
• Experience supporting hardware and software issues on Mac, Windows, and Linux operating systems
• Working knowledge of networking protocols and setup, such as ethernet, wireless network, TCP/IP, DNS, DHCP, and VPN
• Experience in IT asset & inventory management
• Experience with modern SaaS tools and open-source software is desirable
• Ability to work collaboratively and communicate effectively with internal and external teams

What we offer

• An innovative culture that encourages talents to work highly collaboratively in a respectful, friendly environment
• Access to a deep bench of technical and business experts that work together
• Working with an entrepreneurial team of people in Singapore, Thailand and Hong Kong

Primary Function:

1. Provide leadership in managing the operational team and to establish the standards and governance processes. This include but not limited to the following: -

• Adopt and enforce industry best practice in incident and problem management process.
• Define and enforce operation support SLA.
• Establish guideline/processes which will improve the overall IT delivery team operations (Applications Ops and N&O).
• Establish a regime of audit and monitoring capabilities to ensure that the teams comply with any established policies, standards and guidelines.
• Manage a team of indirect reporting software and systems engineers to provide the L1/L2 IT support to our internal and external customers.
• Provide monthly and quarterly management report on the issues that the team handled and propose improvements to reduce issues reported and to eliminate recurring incidence.
• Support the team in complex issue resolution.
• To ensure application and system patching are completed as per agreed time line.

TECHNICAL REQUIREMENTS:

• Tertiary education, with a Degree in Software Engineering or similar and working experience/knowledge in the following area:Experienced in leading a team of software and systems engineers (on-shore and off shore) in a matrix reporting structure
  Excellent experience in managing L1 and L2 technical support helpdesk.
  Excellent software development skills with excellent knowledge in the following
  

1. Programming language:

• C#.NET
• .Net Core
• Angular / React
• Blazor

b. Proficient in MS SQL Server 2016 or above

c. Object-oriented design concept

d. SDLC and agile processes

• Excellent troubleshooting skills and the ability to analyse and identify issue quickly.
• Technically capable to participate in software code level debugging and fixing.
• Good understanding of Microsoft Windows/server and Microsoft Server System like DNS, DHCP, MS SQL, etc.
• Good understanding of the Cloud technologies, e.g. Azure and AWS; will be an advantage

OTHER REQUIREMENTS

• Should have the following soft skills attributes
• Exhibit ability to stay focused and motivated when confronted with difficult situations.
• Collaboration with users, product owners and development teams to resolve complex issues.
• Self-motivated to pick up skills required to support the operational team.
• Must have excellent command of English in written, verbal and presentation skills and able to communication comfortability with various stakeholders, both technical and business level.
• Thorough attention to detail, excellent organizational, time management, project management and multi-tasking skills.
• Proactive, out of the box thinker, with excellent analytical and problem-solving skills.
• Self-starter, both a team player yet able to work independently and adjust to changing priorities, critical and strategic thinker, negotiator and consensus builder.