We are seeking a Business Analyst with strong expertise in digital transformation projects, particularly within the finance or insurance domains. The ideal candidate will have experience in Agile methodologies and will be proficient in Jira and Confluence for effective project collaboration and documentation.

Key Responsibilities:

• Collaborate with cross-functional teams to gather, analyze, and document business requirements for digital initiatives in finance or insurance.

• Translate business needs into technical requirements and user stories.

• Engage with stakeholders to ensure that project requirements align with business goals and objectives.

• Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives.

• Utilize Jira and Confluence to manage project backlogs, document workflows, and track progress.

• Support the product development lifecycle from initiation through to delivery.

• Conduct gap analysis and propose solutions to improve processes, workflows, and customer experience.

• Assist in the creation of business process models, diagrams, and user documentation.

• Identify and manage project risks, ensuring timely resolution of issues.

• Conduct user acceptance testing (UAT) and ensure the final product meets business expectations.

Requirements Experience:
 3-5 years working experience as a Product Owner or Business Analyst in a Financial Services/Insurance industry (preferred)
 Have experience rolling out digital initiatives/projects
 Fundamental analytical and conceptual thinking skills
 Ability to work across departments in a fast-paced environment, self-motivated and flexible to change
 Have a solution mindset, detail oriented and willingness to learn is a must

Education/Certification(s):
 Bachelor’s degree in Business or related field
 Agile knowledge and working with Project Management tools (e.g. Confluence/JIRA) are a plus
 Complete Fit & Proper assessments successfully on an annual basis at minimum, or when other adjunct appointments are made

Key Responsibilities

• Provides learning opportunities to foster and develop the professional competencies of employees in APAC
• Facilitates and executes strategic learning and development initiatives that will accelerate SMBC’s competitive advantage
• Creates new training platforms/ framework/ contents/ delivery to facilitate the knowledge transfer in SMBC
• Conceptualises, designs and delivers learning solutions as part of the Training Needs Analysis cycle or in response to ad-hoc and bespoke requests from stakeholders
• Acts as program person-in-charge (PIC) and be accountable for courses assigned, to ensure quality, effectiveness and relevancy to employees' needs and business' priorities

Requirements

• Bachelor’s degree
• Minimum 8 years of relevant experience in learning design, delivery and evaluation of solutions and programmes in a mid to large scale regional set-up, working experience in financial services industry will be highly preferred
• Experience in designing and implementing corporate-wide initiatives and diverse learning solutions to build sustainable and future-ready employees
• Ability to perform analysis and identify metrics to track learning utilization and other relevant outcomes and impact
• Experience in review of existing curriculum and initiatives to instill a self-directed learning culture
• Possess strong analytical and project management skills to manage and execute organization-wide learning initiatives and programmes
• Possess excellent facilitation and communication skills as well as strong interpersonal and stakeholder management skills
• Ability to work as a team player with a can-do attitude
• Experience in coaching, employee engagement and culture change and profiling tools will be advantageous

• Demonstrate advanced Asian or Western preparation and techniques
• Facilitate effective communication and engagement at the workplace
• Facilitate effective leadership and teamwork
• Identify meat and seafood, and their fabrication and utilisation in culinary
• Maintain workplace safety and health policies and procedures
• Manage productivity improvement
• Solve problems and make decisions at supervisory level
• Supervise quality procedures
• Checks the stock of food supplies and prepares the workstation
• Duties include preparing and cooking a variety of dishes; serving the dishes on time and in the right order; ensuring health, hygiene and safety standards are adhered to; and making sure utensils and work areas are clean and ready for the next shift.
• The Senior Cook is also expected to supervise junior kitchen staff and manage their development

The Job

Volunteer Management

1. Oversee the full volunteer life cycle ranging from recruitment, screening/interview, matching, orientation, deployment, review/feedback, appreciation, training and exit.
2. Foster strong relations with volunteers and stakeholders in the community.
3. Maintain & Updating of the volunteer database in the VMS
4. Assist in all programmes/activities related to volunteers’ services and engagement with seniors in the community.
5. Identify potential volunteer sources and handle volunteer enquiries and feedback.
6. Perform any other ad-hoc duties as assigned.

Event Management

1. Support in the planning and organizing of events for residents and stakeholders in the community.
2. Engagement of seniors & vulnerable, drive and ensure smooth operations of events.

The Person

• Diploma with minimum of 1-2 years of experience in social sector or equivalent relevant experience preferred.
• Fresh Graduates are welcome but must have a positive mindset with some past volunteering experience.
• Good in communications, writing, activity planning, admin reporting and presentation skills.
• Possess critical thinking, strategic planning, effective time management skills.

Only shortlisted candidates will be notified.

Contract extension or conversion to regular employment is subject to individual performance and company's manpower requirements.

Company: Afterpartybride
Location: 3 Irving Road #01-25, Singapore 369522
Hourly Rate: $11 per hour

About Us:

Afterpartybride is Singapore's leading bridal mini gown studio, specializing in unique local design gowns that reflect the individuality of each bride. From chic mini gowns for weddings to stylish looks for bachelorette parties and bridal showers, we are dedicated to crafting unforgettable bridal moments.

Job Description:

We are looking for a creative, fashion-forward, and passionate Fashion Gown Designer cum Bridal Stylist Intern to join our team. This role is perfect for fresh graduates or aspiring fashion designers who are eager to gain hands-on experience in both bridal gown design and styling.

Key Responsibilities:

• Gown Design and Illustration: Create sketches and illustrations for new gown designs, focusing on innovative ideas that align with our brand's aesthetic.
• Crafting and Mock-Up Development: Assist in designing and crafting bridal mini gowns, including developing mock-up gown structures to refine design concepts.
• Consultations and Fittings: Conduct one-on-one consultations and fittings with brides-to-be, advising them on gown selection and styling to enhance their bridal experience.
• Alterations and Tailoring: Work with seamstresses to ensure precise gown tailoring and alterations, providing the perfect fit for our brides.
• Model Casting and Shoot Coordination: Assist in casting models for photoshoots, planning shoot content, and supporting in styling gowns for promotional events and campaigns.
• Client Engagement: Respond promptly and professionally to client inquiries, manage client records and gown rentals efficiently, and provide excellent customer service.
• Studio Operations: Assist in daily studio operations and support the manager as needed, ensuring a smooth and organized workflow.
• Social Media and Content Creation: Participate in creating engaging content for social media, showcasing our gowns and studio activities.

Requirements:

• Educational Background: Recent graduate or currently pursuing a degree/diploma in Fashion Design or a related field.
• Experience in Fashion and Styling: Minimum 1 year of experience in fashion, merchandising, or customer service is preferred.
• Design Skills: Proficiency in illustrations, gown designing, and crafting. Knowledge of design software such as Adobe Illustrator, Photoshop, etc., is a plus.
• Alteration Skills: Basic knowledge of garment construction, sewing techniques, and alterations is advantageous.
• Communication Skills: Excellent communication and problem-solving skills with a positive attitude and the ability to multitask.
• Fashion-Forward: Keen sense of fashion trends, styling expertise, and a good eye for detail.
• Language Proficiency: Proficiency in Mandarin is a plus, to cater to a diverse client base.
• Commitment: Must be able to at least work on Fridays (5 PM - 8 PM) and Sundays (11 AM - 4 PM), and commit for consecutive 3 months.
• Female Candidates Preferred: Due to the nature of the job and client comfort.

Welfare:

• Competitive Hourly Rate: $11 per hour.
• Opportunity for Commission: Based on performance and sales.
• 1 day Training Provided: On fitting services and bridal styling, with guidance from senior stylists.
• Work-Life Balance: Flexible part-time working hours.

How to Apply:

Send your resume, portfolio, and a cover letter to [email protected] or whats app 8822 7161 with the subject line "Fashion Gown Designer cum Bridal Stylist Internship Application."

As an Ambulance Driver, the safety of patients and crew alike are in your hands. You will be part of a 2-men or 3-men team providing safe and efficient ambulance transport for those in need. You will be assigned to drive various types of vehicles to transport patients, crew and equipment to/from designated locations. You will carry out operator-level maintenance of the vehicles including cleanliness and routine safety inspections to ensure the vehicles are in good working conditions before use. LTA requirements and Traffic Police regulations for road safety must be observed at all times.

Hope provides professional training for Ambulance Drivers, where you can be certified as a medic.

Duties & Responsibilities

• Respond to emergency and non-emergency activation across a range of cases
• Ensure safe and prompt conveyance of patients and assist Paramedics in providing care for patients
• Offer assistance to patients or respond to emergencies alongside the crew when needed, as advised by the paramedic
• Perform duties pertaining to the care and maintenance of the ambulance, such as cleaning, decontaminating and checking of the vehicle and equipment when needed.
• Conduct preventive maintenance and servicing, and report faults and defects promptly
• Assist Fleet Manager in ensuring that vehicles are at a state of operational readiness at all times, and to initiate any service or repairs according to the company’s standard operating protocol.
• Ability to safely handle different models of ambulance across all road conditions, and in accordance with traffic rules and safety regulations, as well as driving protocols pre-set by the company
• Be well-informed of road conditions in order to efficiently plan driving routes

Position Requirements

• Possess a Singapore Class 3 driving licence
• Good driving record with at least 3 years of driving experience.
• First Aid Trained/BCLS certified candidates are preferred
• Knowledge of hospital policies and procedures an advantage
• Good interpersonal and communication skills, able to work with all levels of staff
• Physically fit and able to commit to irregular shift-work, including weekends and public holidays
• Good command of English; ability to speak dialects and multiple languages an advantage
• Relevant working experiences in SAF or SCDF will be advantageous

We are rapidly expanding and are looking for more talents! We provide:

• Training and development for you to be certified as a medic / driver or even as a paramedic to further your career in this industry
• Beyond your daily tasks as a driver, you will have opportunities to participate in cross-border transfers, international and local events, as well as media activities
• Competitive salary and bonuses

To continuously attract repeat stays, guests’ impression and the comfiness of their room plays a huge part. As an Assistant Housekeeper, you’ll assist to ensure all aspects of housekeeping and laundry day to day operations are running smoothly - and ensure high standards are met to deliver memorable and unique guest experiences.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it’s down to you to make rooms special and memorable for guests
• Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction when Assistant Executive Housekeeper is absent
• Carry out special requests from guests, VIPs, repeat visitors and club members
• Help guests with their questions and complaints to achieve complete guest satisfaction
• Look smart - wear your uniform with pride
• Build rapport and strong relations with team members and ensure that their performance is effectively managed
• Communicate clearly with Executive Housekeeper on all Housekeeping Department matters
• Assist Executive Housekeeper to conduct daily meetings, routine cleaning programs, plan and assign work ensuring you always have the right staffing numbers
• Acts on behalf of the Assistant Executive Housekeeper if he/she is absent
• Liaise with different departments when there are Housekeeping matters that involve them
• Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
• Assist with deep cleaning projects and/or assist housekeeping staff during high volume periods
• Monitor and ensure that Housekeeping personnel provide courteous and prompt services to guests
• Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability
• Monitor and control departmental costs to maximise profitability
• Carry out the special requests from guests, VIPs, repeat visitors and club members

What we need from you

• A minimum qualification in Diploma in Hospitality & Tourism
• At least 3 years of experience in the a supervisory level, including management experience

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Deliver a variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe and comfortable manner

Maintain equipment and sample inventory of products

Keep documentation and maintain clients files

Keep a clean and stocked room

Acknowledge and respond to relevant customer queries, needs and expectations

Suggest and promote retail products or additional services

Uphold hygiene standards and follow health and safety regulations

Cooperate with and report on administration on any arising issues

Apply best practices and be up to date with market trends

Requirements and skills

Proven work experience as a Spa Therapist

Hands on experience in massage techniques, manicures, pedicures, waxing and face/body therapies

Experience in sales will be considered an asset

Excellent knowledge of English language

Communication and customer service skills

Positive attitude

User level computer skills

Degree or current license in aesthetics or physiotherapy

JOB RESPONSIBILITIES

Advice and consult Clients on In trend hair designs

Performs advanced hair cutting and hair coloring such as highlights, ombre, and balayage.

Styles hair, including blowouts, curls, braids, ponytails, and updos.

Upsells clients on products and services.

Develops ongoing relationships with clients.

Maintains clean work station and sanitizes all tools.

Follows all salon policies and procedures.

Assist to train and guide junior / assistant hair stylist

Adhoc duties assigned

REQUIREMENTS

Results driven and customer-oriented

Strong Team Player

Good communication and customer service skills

Passionate creative about hair, beauty and fashion

Innovative and Energetic Workplace with a Growth Mindset

Job Summary

As the Project Manager for Clinical Systems, you will lead a team in implementing and managing clinical IT projects within the healthcare organisation. Your role will involve collaborating with stakeholders to develop project objectives and scope, gathering detailed requirements, managing resources, timeline, budgets and ensuring vendor compliance. You will work closely with operations, clinical teams, and IT support to ensure that project outcomes align with operation needs and deliver value to stakeholders. Additionally, you will oversee day-to-day end-user support and the maintenance of existing clinical systems in coordination with supporting vendors.

Job Description:

Specifics

• Managing SATA’s existing clinical applications and implementing new IT systems, gathering user requirements ensuring that system implementation meet users’ requirements. Manage and provide guidance to the application team.
• Project Management: Develop and document project objectives, scope, stakeholder involvement, cost-benefit analysis, outcomes, and key deliverables. Work closely with process owners and stakeholders to integrate technical and application components to identify solution to meet business process requirements.
• Project Requirements Gathering: Collaborate with stakeholders to gather and document project requirements. Ensure proper documentation of the new/existing system specifications, software change management and control procedures for all systems.
• Resource and Budget Management: Plan and manage project resources, budget, timelines, and stakeholder communications.
• Data & Cyber security: Ensure system adhere to healthcare regulations and standards, such as PDPA, ISO 27001, HIPAA and other data protection laws relevant to clinical information systems.
• Vendor Relations: Manage vendor relationships, ensure compliance, and negotiate service level agreements (SLAs) for systems and solutions support. Liaise closely with vendors in project implementation, application testing, supporting application patches, upgrades in accordance with project methodologies and policies.
• Management Reporting: Prepare and present project status reports, including progress, issues, and changes to management and committees.
• Technology Evaluation: Evaluate new technologies and collaborate with stakeholders on emerging technology initiatives. Identify, source and recommend new innovative functionalities and IT solutions that add value to SATA’s future operation needs.
• In-House Solutions: Advise on, develop, and implement in-house IT solutions and conduct user training. Work closely with the IT team to support the daily operations of SATA’s systems, account management, network and IT infrastructure support.
• Assist Head of IT in the planning of annual IT budgets and projects planning.

General

• Support and assist Head of IT on other corporate initiatives and non-IT related events.
• Work closely with the infrastructure and network team to ensure maximum system stability and uptime
• Any other duties and tasks as assigned by Head of Information Technology.

Interested applicants are invited to send in their detailed resumes, stating current and expected salary via APPLY NOW.

Only shortlisted candidates will be notified.

Job Description Summary

Customer-centric role, accountable for delivering service to the customer, within contractual framework. Leads practitioners to deliver high quality and reliable information technology services through equipment, systems, software products, or networked devices in line with their business needs. Integrated within customer account structure, interacts with the customer and partners with the Delivery Partner with knowledge of the services provided to the customer and customer business having the ability to propose and deliver customer-tailored solutions. Owns technical and managerial support to field engineers, technicians, system administrators, subject matter experts, and product support personnel who are delivering, managing, maintaining, deploying IT services. Responds to incidents, problems, changes, escalations, and situations where support is needed to fix problems in malfunctioning services, operations, software or equipment. Leads team, partners with Delivery Partners, Architects, SREs and the customer to co-create, design, deploy and run reliable, available and maintainable systems and services.

Service Availability Manager is required to oversee the IT operations and Delivery.

Job Description

A Service Availability Manager is customer-centric role, accountable for delivering service to the customer, within contractual framework. Leads practitioners to deliver high quality and reliable information technology services through equipment, systems, software products, or networked devices in line with their business needs. Integrated within customer account structure, interacts with the customer and partners with the Delivery Partner with knowledge of the services provided to the customer and customer business having the ability to propose and deliver customer-tailored solutions. Owns technical and managerial support to field engineers, technicians, system administrators, subject matter experts, and product support personnel who are delivering, managing, maintaining, deploying IT services. Responds to incidents, problems, changes, escalations, and situations where support is needed to fix problems in malfunctioning services, operations, software or equipment. Leads team, partners with Delivery Partners, Architects, SREs and the customer to co-create, design, deploy and run reliable, available and maintainable systems and services.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset, keen to drive your own personal and professional development. You are customer-focused - Someone who prioritizes customer success in your work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Job Qualifications

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical Skills:

• 3-5 years of relevant experience
• Service and Project Management
• Proven experience in a customer-facing role with a strong commitment to delivering high-quality service within a contractual framework.
• Deep understanding of IT infrastructure, including equipment, systems, software products, and networked devices.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. Our Citi Private Bank (CPB) is dedicated to serving the world’s wealthiest individuals and their families. From 52 locations across 20 countries, we offer our services to more than 14,000 ultra-high net worth clients from nearly 100 nations. Our clients include entrepreneurs, business leaders, executives, their heirs and families, whom we offer customized services to help protect and responsibly grow their wealth. Our unique approach focuses on fewer, larger and more sophisticated clients with an average net worth above $100 million.

We’re currently looking for high caliber professionals to join our Citi Private Bank team. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country
• We empower our employees to manage their financial well-being and help them plan for the future
• We provide access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresse

The Investment Sales Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness.There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Alternative Investments (Private Equity, Real Estate and Hedge Funds). Whilst the role is focused on Alternative Investments, the role does involve being able to have a working knowledge of the entire Managed Investments platform, and Citi’s broad Investments capabilities.
• The successful candidate will work very closely with our Private Bankers and Investment Counselors. The person who fills this roll must have a knowledge of Investments including Hedge Funds, Private Equity and Real Estate. The successful candidate must be comfortable with detail problem solving - to create the client solutions. Preferably, this candidate will be someone with in depth knowledge of the various hedge fund strategies both international and domestic. This person will be in constant contact with CPB Investments Teams as well as directly with our clients. Good sales and product skills are required, also a high degree of professionalism - client service is equally important as new business development. Often solutions require coordinating negotiations with our client's in-house attorney and our CPB attorney regarding client agreements.
• Participate in relationship review meetings with bankers and clients to explore investment management needs
• Respond to banker team leads for sales opportunities - first interviewing banker team - then speaking to the client
• Delve into needs with clients - analyze their alternative investment needs, craft solutions and present recommendations in written proposals
• Ensure that solution is implemented, remain in contact with client - look for add on business
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience
• Excellent sales skills - ability to demonstrate online systems to clients and prospects
• Knowledge of AI products
• Attention to detail and good follow-up skills
• Excellent written, listening and verbal communication skills
• The ability to effectively deal with people at all levels - internal as well as clients, excellent interpersonal skills

Education:

• Bachelor's/University degree, Master's degree preferred
• Chinese language skills
• 5+ years of experience in Alternatives preferred
• Singapore local licensing

Key Responsibilities

• Complete definition and design of complex components, modules and sub systems. Contribute to the system engineering specification both within the field of one's expertise and broadening into other disciplines. Ensure designs meet market requirement specifications (MRS). Coordinate with project marketing and management to understand sub system requirements. Be able to chair architecture brainstorming meetings and drive the systems process to down select to a final architecture of a subsystem.
• Conduct detailed engineering analysis of sub systems using vast knowledge of design concepts and functional requirements pertaining to field of technical expertise and broadening into other disciplines. Assist in creating concepts for architectural design approaches. Evaluate architectures to provide recommendation for best system solution approach.
• Build and qualify prototypes of new designs, or procure entire subsystems from outsourced suppliers and test for compliance with detailed specifications
• Problem identification and troubleshooting a variety of difficult engineering problems in field of technical expertise, including serviceability and manufacturability.
• Support System Integration during the assembly and final testing of new product designs.
• Perform and coordinate tests as per internal as well as industry-accepted reliability specifications. Make suitable design or operational changes as required.
• Support system engineering projects that have a substantial mix of electrical, mechanical, physics, algorithms and software design, and understand the underlying system implications.
• Provide remote and onsite support to field support personnel as required.

Requirements

• PhD/ Master/ Bachelor’s degree in Electrical or Mechanical Engineering
• Experience with modeling dynamic systems involving, fluid flow, thermal, motion systems/position controls, RF/Electrical systems
• Experience in designing feedback control systems
• Understanding of adaptive control, signal processing, optimization techniques
• Strong analytical and problem-solving skills
• Experience with statistical methods/AI/ML desirable
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of internal and external stakeholders
• Self-starting individual, proactive and resourceful
• Good communication and interpersonal skills

Work Location

• Science Park II

The Role

You will perform production application support task for Supply Chain finance platform in APAC region.

Job Responsibilities

• Be the Subject Matter Expert on the Supply Chain Finance platform and eco-system facing the bank users.
• Responsible in E2E management of production incidents / service request linked to the Supply Chain Finance platform (e.g. Opening of tickets / weekly meetings on progress of outstanding issues / coordination with internal team on the execution of data extraction).
• Perform detailed support and troubleshooting for production incidents linked to Supply Chain Finance platform including coordination with internal and external stakeholders for impact analysis / workaround / root cause analysis.
• Work with the System Owner / Incident Manager to build on the Operational Knowledge Base / incident process management focusing on Supply Chain Finance ecosystem. PIC is responsible in creating / maintaining such documents including working with the project team to gain knowledge on any new enhancements / releases on the Supply Chain Finance eco-system.
• Responsible for validation of the platform after any scheduled / unscheduled patching of the Supply Chain Finance ecosystem.
• Responsible for management of the platform / coordination with internal stakeholders during any Disaster Recovery exercises.
• Responsible for execution on any system config changes linked to Supply Chain Finance platform.
• Highlight and escalates risk issues to relevant parties in a timely manner.
• Participate in system restoration for Disaster Recovery exercises.
• Perform other duties as and when assigned.

Job Requirements

• Diploma or bachelor’s degree in computer science or information Technology, Finance or Economics.
• Min. 9 years of work experience in the application or system support function, preferably in the finance industry.
• Possess functional knowledge in the Supplier Finance / Accounts Receivables Purchase / Dynamic Discounting product including middle office / back-office operations such as funding / payments.
• Possess functional knowledge on Finshare Platform (by Premium Technology)
• Experience in Enterprise Application support environment with interaction to multiple function (developer, infrastructure and service desk) and business users.
• Good understanding and competency in scripting (such as DOS, Shell Scripting).
• Excellent communication, interpersonal and presentation skills.
• Demonstrate sound judgment in reviewing problems and making recommendations / decisions.
• Demonstrate a strong sense of accountability and ownership of results.
• Possess self-motivated and driven work ethnic to ensure high quality work in a timely manner.

Description