• Produce a variety of marketing materials to increase brand visibility and educate institutional clients on Ceffu’s value proposition, including but not limited to blog articles, social media content, sales collateral, swag, webinars, and newsletters.

• Stay on top of the latest industry news and provide consistent updates to our internal stakeholders and external institutional custody audience.

• Monitor and synthesize platform analytics into actionable insights that will drive our overall content strategy.

• Help maintain an active content calendar and provide input in ways we can improve our existing processes.

• Manage our marketing website and existing social media channels, and provide input as needed on other ways to increase our reach online.

• Act as the marketing owner for the Ceffu brand internally, managing internal stakeholders and regular communication.

Purpose:
To provide high quality service deliverables to the firm’s Real Estate (RE) Clients you are responsible for, ensuring all deliverables are met and the clients expectations are managed and met on a day to day basis.
This entails reviewing all Financial Statements and disclosures and ad-hoc client deliverables in relation to providing fund administration services to PE clients.
Expected to help improve the processes and efficiencies of the department.
Be subject matter expert of RE Fund Structures accounting and administration processes.

Core Responsibilities:

• Managing financial servicing for a portfolio of RE clients ensuring the smooth running of day to day relationship with clients and consistent delivery of client reporting/ information accurately and on time
• Be an ‘expert’ on designated clients including understanding technical details of their LPA, SLA, Fee Agreement and any technical nuances
• Minimise risk to IQ-EQ by ensuring all procedures and checklists are followed by all team members

Tasks / Duties:
Client Delivery

• Deliver timely quality service to the client to ensure all requests for designated clients are met, ensuring any client/investor queries are responded to within 24 hours
• Complete a review on designated client work (includes NAV, Financial Statements and other Ad Hoc Tasks) and assist on reviews for other teams as required
• Ensure that KPIs are developed, implemented and reported quarterly in accordance with agreed SLA’s
• Prepare quarter end timetable for all client work and manage quarter end process to ensure all deliverables adequately resourced and completed on time
• Maintain regular contact with client through weekly phone calls and emails detailing upcoming deliverables and progress thereof.
• Assist with new business take on where required.

Management of Workflow

• Work with Back Office on client deliverables to ensure adequate resources are allocated and fully utilised
• Ensure Back Office are preparing all work to a standard suitable for client review
• Provide constructive feedback to Back Office on a timely basis and ensure Back Office receive appropriate development support
• Plan workloads and utilise support team / additional resources where necessary to ensure deadlines are achieved
• Ensure reconciled cash balances are maintained for clients at all times.

IQ-EQ Fee Management

• Ensure our electronic time sheets are completed daily, and accurately for all hours worked and recording ad hoc work completed for billing purposes
• Systems
• Understand and use best practice on Investran (accounting platform)
• Understand and make best use of the functionality in our software when producing accounts
• Ensure client database is up to date and accurate in Investran (contact changes completed within 24 hours of receipt) and Outlook databases for client related changes

Risk

• Ensure relevant procedures and checklists are adhered to by staff to minimise risk of errors
• Report any breaches, complaints or errors to Compliance officer promptly
• Ensure all error reports are completed for review by the Senior Accountant on the day an error is identified

Other

• Undertake any additional reasonable requests as deemed by the firm

What a Senior Tax Analyst does at Visa:

• Assist in tax forecasting and reporting activities
• Assist in managing a broad spectrum of tax compliance for specified entities in the AP Region
• Manage external tax service providers to ensure tax reporting, compliance, and other services provided are completed within the scope of our agreements
• Support tax audits and examinations by tax authorities for specified entities in the AP Region
• Support tax incentive related compliances and monitoring
• Assist in ad-hoc advisory work
• Assist in managing supplier engagements, including PR/PO administration
• Support merger and acquisitions (M&A) for taxes
• Champion process improvement initiatives in the region
• Monitor changes to tax legislation to evaluate impact and formulate response

As a Senior Crew Executive, you will manage the day-to-day operations and policies regarding the sea-going staff of heavy-lift crane barges and land-based contract staff. You support our organization’s quality, safety, and environmental management system in the process of continuous improvement. In this regard, you assume responsibility and accountability for supporting and coaching any staff under your care.

Your responsibilities as a senior crew executive (includes but are not limited to):

• Plan, coordinate, and oversee daily crewing functions, ensuring adherence to policies and procedures.
• Develop and implement crewing strategies for recruitment and retention, contract and performance management, disciplinary actions, and all trainings, insurance claims and manage crew budgets.
• Handle crew mobilization and demobilization, including Singapore Work Pass, travel, visas, and accommodations, efficiently and cost-effectively.
• Maintain accurate crew records, ensure timely payroll processing, facilitate logistics for crew changes, and review/approve related invoices for submission to Finance.
• Ensure crew compliance with all regulations necessary for their proper functioning, in accordance with IMO conventions like STCW and MLC, Flag requirements, MPA, ICA, and MOM regulations.

Your qualities

You can make your mark as a senior crew executive:

• A degree or diploma in Maritime Business/Nautical Studies or any related disciplines. A Certificate of Competency will also be considered.
• A minimum of 5 years of relevant crewing or ship management experience and a comprehensive knowledge of crewing and manning requirements of Harbor Craft vessels.
• A comprehensive knowledge of Singapore Work Pass rules and processes.
• Experience in dealing with Flag, MPA, ICA and MOM.
• A sound working knowledge of Microsoft Office software especially with, Word, Excel and PowerPoint.

As Customer Success Manager/Executive, your job responsibilities are identified as follows, but may change if deem necessary;

• Customer Success Manager/Executive are required to work closely with Global Technical Managers and communicating Customers Polices and Procedure to Shiji Offices
• Establish project delivery standards and tracking policies and procedures that optimize the customer experience
• You will be customers’ Primary point of contact
• Customer Success Manager/Executive may gather feedback from their customers, study other customer success programs and analyze customers need to identify the best practices
• Customer Success Manager/Executive must establish policies the entire staff can adhere to so all customers receive the same quality of service
• Customer Success Manager/Executive must be well versed with company’s products
• You may be called upon to provide technical support to customers or to provide training on their products
• You may even require to help customers plan and understand the best ways to utilize their software or products based on the customer’s business needs or business plans
• The Customer Success Manager/Executive will focus on educating our customers on the flexibility and capabilities of their software or products so customers are encouraged to continue using our services
• Regular communication with customers on our products new features
• Make our customers successful! Promote the Company’s services (enhancements / updates / new initiatives / maintenance) through the relationships you have nurtured

As a Junior Environmental Engineer, you will play a crucial role in ensuring our projects adhere to environmental regulations and standards. You will be responsible for executing comprehensive environmental monitoring and management plans, providing technical advisory, and ensuring compliance with environmental policies. Your key responsibilities will include:

Your responsibilities as a Junior Environmental Engineer

• Execute an environmental monitoring and management plan to reduce and mitigate potential negative impacts on the environment.
• Assist in providing technical advisory on environmental policies and standards, ensuring regulatory compliance, and assessing project-specific environmental requirements and specifications.
• Conduct research and technical audits on the environmental impact of projects, analyse data, perform quality control checks, and conduct on-site inspections for instrumentation and monitoring works.
• Collaborate with scientists, engineers, subcontractors, and consultants to develop environmental solutions, and document and maintain plans, requirements, protocols, permits, and standard operating procedures.
• Develop requests for quotations for environmental monitoring scopes, assess environmentally related proposals from potential subcontractors, and contribute to construction risk assessments from an environmental management perspective.

Your qualities

You can make your mark as a Junior Environmental Engineer

• Bachelor’s degree in Environmental Science, Engineering, Marine, Geography, or a related field, with 0 to 3 years of relevant experience in environmental monitoring/management.
• Preferred knowledge of software such as Excel, Outlook, PowerPoint, CAD, and GIS; familiarity with programming languages like Python or R is advantageous.
• Full proficiency in English, both written and spoken, is required for effective communication with colleagues from diverse backgrounds and nationalities.
• Organized, analytical, proactive, self-motivated, and a good team player with strong problem-solving and interpersonal skills.
• Ability to work in a dynamic environment with various stakeholders, and flexibility to meet project requirements and deliverables, which may occasionally include weekends and public holidays.

How will you make impact with us

The Regional Merchandising Operations Intern will be an integral member of the APAC Retail Design and Visual Merchandising team. This role entails responsibilities such as facilitating design administration, ensuring data entry/input is current, and managing project(s). Additionally, the intern/trainee will update counters for Travel Retail and Local Markets with a particular emphasis on the Southeast Asia and Oceania (SEA OC) region.

The selected candidate will collaborate closely with their manager to ensure that goals are met, and deliverables are executed within set timelines. The role involves providing operational support to relevant team members as needed. This position is ideally suited for ambitious undergraduate or graduate students eager to make a significant impact in the rapidly expanding APAC market, with a specific concentration on the Southeast Asia & Oceania landscape.

REPORTING STRUCTURE

The Regional Merch Operative Intern will report to the Hard Merchandising Team Lead.

MAIN RESPONSIBILITIES

SEA OC TR Specific (B&M / E-Retail)

• Order Management and Operations: Oversee the entire order lifecycle, ensuring timely delivery of Point of Sale Materials (POSM) and visual merchandising elements to assigned retail locations.
• E-Retail Product Coordination: Regularly update e-retail platforms with new products, ensuring that all listings are accurate and current.
• Financial Coordination: Liaise with the Finance department monthly to ensure prompt and accurate invoicing and purchase order management.
• Merchandising Maintenance: Collaborate with designated contractors to maintain physical counters in pristine condition, supported by the Hard Merchandise Team Leader for optimal brand representation.

OPERATIONAL

• Data Management: Act as the primary custodian for maintaining up-to-date records across all SharePoint channels. This includes curating weekly updates for the global team in the format of reports & ensuring all data remains current and relevant.
• Collaboration with APAC Team: Engage proactively with APAC Merchandising Managers and Merchandise Executives to guarantee seamless operations during Counter Openings and Permanent Visual Merchandising implementations.
• Newsletter Coordination: Interpret and customize information from HQ’s Weekly Newsletter to fit local market nuances across all APAC regions, overseeing its distribution within all operational zone
• Supplier Coordination: Directly oversee external suppliers, including contractors, agencies, and vendors, to confirm that all marketing materials are produced cost-effectively and distributed accurately across market locations, arranging delivery to different touchpoints.
• Database Maintenance: Maintain an extensive database of counter operations. Collaborate effectively with various regional departments such as Marketing, Retail Operations, Training, and Supply Chain to optimize performance and alignment with corporate strategies.

What are we looking for:

As a Core banking Production Support, you are responsible for analyzing issues reported by the clients, reproducing reported problems in a testing environment, formulating workable solutions and conducting impact assessments on affected business areas. If you are passionate about creating positive customer interactions and impact, you are what we are looking for

Are you ready to take a growth journey with us?

What are we looking for:

As a Core banking Production Support, you are responsible for analyzing issues reported by the clients, reproducing reported problems in a testing environment, formulating workable solutions and conducting impact assessments on affected business areas. If you are passionate about creating positive customer interactions and impact, you are what we are looking for

Are you ready to take a growth journey with us?

Main Responsibilities:

• Assist with treasury requirements (financing and payments) for Singapore and subsidiaries in Asia, namely Australia, Malaysia, and Thailand.
• Efficient communication with all platforms for any treasury on outward remittances and trade loan funding matters.
• Act as a bridge between the banks and execution team and other internal departments on any queries or issues on outward remittances transactions.
• Manage day to day cash flow requirements to ensure smooth, accurate and timely processing of outward remittances including FX transactions and trade loan drawdown with the banks (especially on the day prior to Singapore Public holidays to ensure that transactions are well processed).
• Maintain and update treasury file and TMS (Treasury Management System) to ensure data accuracy.
• Generate accurate and timely daily and monthly reporting.
• Any other duties as required.

Experiences:

• At least 4-5 years of relevant work experience
• Understanding of trade finance instruments (Bill Collection, Standby Credit, Documentary Credit, Performance Bond)

Other skills (Computer Skills, etc):

• Professional, self-motivated, “hands-on”
• Good verbal and written communication skills
• Ability to work independently and handle conditions of uncertainty
• Ability to prioritize tasks and respond quickly to spot issues
• Proficient in use of technology particularly Excel and Word, fast learner of other systems
• Good communication / interpersonal skills
• Ability to work effectively as part of a team
• Highly self-driven and able to work independently with minimal supervision

Academics:

•  Degree in Finance/Accountancy/Business Management or equivalent

The Opportunity:

We, at Flywire, are seeking a Payment Experience Associate (Vietnamese Speaking).

Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems. 

As part of this role, you will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payer inquiries. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required. The role offers a strong base to build a career within Flywire.

• Handle customers' questions and concerns by phone, chat, and email with speed, professionalism and empathy
• Be a brand ambassador and make a positive first impression of Flywire
• Provide efficient and personalized solutions to Flywire users
• Carry out proactive payer outreach, as needed, to support the completion of a booking
• Collect feedback to better understand payment issues and payer trends  - be the voice of the payer within Flywire escalating insight to Experience Specialists
• Conduct daily follow-up with previously unresolved requests
• Find ways to make our services more convenient for payers
• Be inspired to take initiative in new projects
• Have fun while working hard with a goal-oriented team

Our Client is a well-established multinational cargo leader. With the expansion of the team, they are looking for a SAP FICO and Treasury Support Consultant who will beresponsible for the configuration, implementation, and troubleshooting of the financial modules within the SAP system. The primary areas of focus include Accounts Payable, Procurement to Pay, payment instruction to bank, bank statement processing, treasury, vendor business partner management and analysis.

Responsibilities:

• Configuration and implementation of the SAP FICO modules, including General Ledger, Accounts Payable, Controlling, Treasury, etc.
• Analyze business requirements and translate them into appropriate configuration settings within the SAP FICO system.
• Perform comprehensive testing of the configured FICO modules to ensure accuracy and functionality.
• Provide support and troubleshooting for Accounts Payable-related issues, such as vendor master data maintenance, invoice processing, and payment processing.
• Responsible in the Procurement to Pay process, from purchase requisition, purchase order, invoice management to bank payment.
• Work with bank solution to implement SAP Treasury related functions or payment interfaces.
• Set up and maintain the bank statement processing functionality, ensuring accurate and timely reconciliation of bank transactions.
• Troubleshooting experience on the bank payment instruction process, ensuring compliance with financial institution requirements.
• Manage the vendor business partner lifecycle, including vendor creation, maintenance, and performance evaluation.
• Develop and generate financial reports and analyses to support decision-making processes.
• Collaborate with cross-functional teams, such as IT, business analysts, and end-users, to address FICO-related issues and provide training.
• Participate in project planning, documentation, and knowledge transfer activities.
• Stay up-to-date with the latest SAP FICO functionalities, patches, and best practices.

• Bachelor's degree in Accounting or Business IT.
• Certification in SAP FICO or relevant SAP modules is preferred.
• Minimum 3-5 years of experience as an SAP FICO Consultant.
• Proven expertise in the configuration and implementation of SAP FICO modules, including Accounts Payable, Procurement to Pay, bank statement processing, bank payment instruction, treasury, and vendor business partner management.
• Have global SAP implementation experience on FICO and Treasury.
• Support experience on Kyriba Treasury functions will be added advantage.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills to work effectively with cross-functional teams.
• Experience in project management and implementation methodologies.

• Work contract until 31 Dec 2025.
• End-of-contract bonus.
• Performance bonus

We are seeking a talented and experienced Spark Scala Developer with expertise in Elasticsearch to join our team. As a Spark Scala Developer, you will play a crucial role in designing, developing, and optimizing big data solutions using Apache Spark, Scala, and Elasticsearch. You will collaborate with cross-functional teams to build scalable and efficient data processing pipelines and search applications. Knowledge and experience in the Compliance / AML domain will be a plus.

•           Design, develop, and implement Spark Scala applications and data processing pipelines to process large volumes of structured and unstructured data

•           Integrate Elasticsearch with Spark to enable efficient indexing, querying, and retrieval of data

•           Optimize and tune Spark jobs for performance and scalability, ensuring efficient data processing and indexing in Elasticsearch

•           Collaborate with data engineers, data scientists, and other stakeholders to understand requirements and translate them into technical specifications and solutions

•           Implement data transformations, aggregations, and computations using Spark RDDs, DataFrames, and Datasets, and integrate them with Elasticsearch

•           Develop and maintain scalable and fault-tolerant Spark applications, adhering to industry best practices and coding standards

•           Troubleshoot and resolve issues related to data processing, performance, and data quality in the Spark-Elasticsearch integration

•           Monitor and analyze job performance metrics, identify bottlenecks, and propose optimizations in both Spark and Elasticsearch components

•           Stay updated with emerging trends and advancements in the big data technologies space to ensure continuous improvement and innovation

•           Strong experience in developing Spark applications. Experience with Spark Streaming is a plus

•           Proficiency in Scala programming language and familiarity with functional programming concepts

•           In-depth understanding of Apache Spark architecture, RDDs, DataFrames, and Spark SQL

•           Experience integrating and working with Elasticsearch for data indexing and search applications

•           Solid understanding of Elasticsearch data modeling, indexing strategies, and query optimization

•           Experience with distributed computing, parallel processing, and working with large datasets

•           Familiarity with big data technologies such as Hadoop, Hive, and HDFS

•           Proficient in performance tuning and optimization techniques for Spark applications and Elasticsearch queries

•           Strong problem-solving and analytical skills with the ability to debug and resolve complex issues

•           Familiarity with version control systems (e.g., Git) and collaborative development workflows

•           Excellent communication and teamwork skills with the ability to work effectively in cross-functional teams

As a Commodity Broker, you will play a vital role in facilitating the trading of commodities in the global market. You will be responsible for executing trades on behalf of clients, providing market insights and analysis, and building strong relationships with both buyers and sellers. This is an exciting opportunity for a motivated and driven individual to join our team and contribute to our success in the commodities trading industry.

Responsibilities:

• Execute commodity trades on behalf of clients
• Provide market analysis and insights to clients to support their trading decisions
• Build and maintain strong relationships with clients, buyers, and sellers
• Identify and pursue new business opportunities
• Stay updated on market trends, news, and regulations affecting commodity trading
• Collaborate with internal teams to ensure efficient trade execution and client satisfaction

• Bachelor's degree in Finance, Economics, or a related field
• Proven experience as a Commodity Broker or Trader
• In-depth knowledge of commodity markets, including pricing, supply, and demand dynamics
• Strong analytical and problem-solving skills
• Excellent communication and negotiation abilities
• Ability to build and maintain strong relationships with clients and industry stakeholders
• Proficient in using trading platforms and industry-specific software
• Understanding of market regulations and compliance
• Self-motivated and results-driven
• Those from edible oil or soft commodities will be added advantage

Chan Chee Meng

EA 07C3069

R1110620

Are you a social media maven who lives and breathes hashtags, engagement rates, and viral content? We’re looking for a Social Media Content Creator to join our team. If you have a keen eye for detail, a knack for storytelling, and the technical skills to produce engaging content for Social Media, come join us! 

Key Responsibilities:

• Create high-quality photo and video content for our social media platforms (Instagram, Facebook, TikTok, YouTube, and XHS).
• Plan, shoot, and edit engaging content that aligns with our brand identity and marketing goals.
• Design visually appealing graphics for social media posts, stories, and campaigns.
• Collaborate with the team to develop and execute creative social media campaigns.
• Stay up-to-date with social media trends and incorporate innovative ideas into content creation.
• Assist in brainstorming and conceptualizing new content ideas to keep our social media presence fresh and exciting.
• Monitor social media performance metrics and make data-driven adjustments to content strategies.

Requirements:

• Proven experience in photography, videography, and graphic design, with a strong portfolio showcasing your work.
• Proficiency in photo and video editing and design softwares such as Adobe Creative Suite, Capcut, and Canva.
• Solid understanding of social media platforms and their respective content requirements.
• Great storytelling skills and a creative mindset.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Strong attention to detail and a commitment to producing high-quality content.
• Good communication and collaboration skills to work effectively within a team.
• Familiarity with lighting, composition, and other technical aspects of photography and videography.
• Singaporeans and PRs only.

Bonus Points:

• You are a content creator yourself! 
• Proficient in written Chinese for content creation on the Xiaohongshu (XHS) social platform.
• Familiarity with SEO principles and digital marketing tactics. 
• A sense of humor and a love for all things digital.

If what you are reading interests you, come join our merry band of misfits! Interested candidates should submit their resume and any relevant portfolio work to [email protected].

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

What will you do?

• Assist in gathering requirements from the stakeholders.
• Study and analysis the impact to the related business applications.
• Code, modify, test, correct and document new and existing programs using assigned languages, tools and coding conventions.
• Prepare and document test data.
• Prepare and set up testing and production environment.
• Conduct unit, module, functional and volume testing.
• Analyze test results and take corrective actions.
• Prepare and maintain program and system documentation.
• Assist in establishing file structures and processing logic requirements.
• Produce deliverables according to group standards and procedures.
• Assist Project Leaders in the study and design of application systems and work coordination, project management and user training work.
• Troubleshooting and supporting end-users in the implementation and maintenance of application systems.
• Train other developers in relevant skills
• Participate in Disaster Recovery activities eg simulation exercise at Disaster Recovery sites.
• Learn / pick up new programming skills related to System Development and Maintenance as assigned by the supervisors.
• Any other tasks related to System Development and Maintenance as assigned by the supervisors.

What are we looking for?

At least 3 years’ experience of:

• JSP
• Servlet
• Java Bean
• Java Script
• Session management
• JDBC, SQL

At least 2 years’ experience, within the past three (3) year’s timeframe, in coding programs using each of the skills:

• HTML 5
• XHTML
• AJAX
• JSON
• Java Server Faces
• EJB (session, entuty & message, Service Locator, Business Delegate, Data Transfer Object, Data Access Object

Preferably have hands on experience on the following:

• IBM RAD 9.0 or above, or Eclipse or equivalent
• Portal and Portlet development
• n-Tier Architecture
• Java Web Security/LDAP
• JEE Security
• JEE Transaction
• XML
• Web Services (SOAP)
• JNDI
• UML diagrams
• Angular JS development
• Secure coding to prevent application vulnerabilities (for eg. Cross-site scripting; Injection vulnerability flows such as SQL injection, command injection; Race conditions; Improper error / exception handling etc)
• Application integration with government services such as CorPass, SingPass.
• A Pass in ICT Assessment Certification for Solution Architect or Software Developer by NUS-ISS is required.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Accountabilities, responsibilities, and main duties:

• Acquire a strong working knowledge of the organisation’s programmes, services, and processes.
• Ability to deliver a professional and high-quality service experience in a customer-facing role.
• Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
• Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
• Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure a seamless client experience.
• Perform any other duties and responsibilities as and when assigned by Management.

Snapshots of our ideal candidate:

• Possesses at least a Diploma/Advanced/Higher/Graduate Diploma in any field.
• Expected to work shift hours and on weekends (3 weekdays and 2 weekends).
• Ability to liaise with English & Chinese speaking clients is essential.
• Being effectively bilingual would be a strong advantage.
• Candidates who have worked in the hospitality industry are most preferred.
• Able to work in a fast-paced environment.
• Possesses emotional maturity and passion for customer service.
• Familiar with CRM systems and practices.
• Equipped with good mediation and persuasive skills.
• Positive, extroverted and outgoing personality.
• Outgoing personality with a professional disposition.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Senior Social Media Analyst 

Fixed term contract

As a Senior Social Media Analyst supporting our client - one of the largest technology brands, you’ll play a pivotal role in owning measurement and analysis of their social booster campaigns and how it fits in the broader social marketing campaigns. 

Your primary focus will be creating engaging and cutting-edge social strategies targeted toward consumers.  You will work across several of our client's products and consumer apps in APAC to deliver methodological and intelligent campaign performance insight reports. You’ll also bridge the country, regional and global teams. It’s imperative to be a self-starter, dynamic with a can-do attitude. This opportunity would suit someone knowledgeable and skilled in marketing measurement, Social Media and Analytics, with solid spreadsheet skills and a love of data and interested in exploring new ways of using data to drive business value. 

Role: 

• Lead campaign measurement reporting from Earned, Owned and Paid Social data for the local market and/or product teams. 
• Set up, maintain and develop social listening databases across key markets and products for establishing relevant baselines.
• Implement a consistent campaign measurement framework that can be scaled using regional and global best practices
• Uncover data-based insights, drive experiments with marketing teams and iterate to find winning strategies in Social
• Translate complex analytics to easy-to-understand and engaging recommendations for internal marketing teams and relevant agencies working on Social
• Lead the internal discussions on Social campaign measurement between marketing teams and supporting social media research agencies
• Initiate experimental projects on your own for at least 10% of your working time

You:

• 6 years+  of experience in an advertising, digital, or social media agency or in technology companies as a social media analyst, measurement analyst, digital marketing or marketing analyst
• Understanding that social media data is inherently messy and largely irrelevant. Our job is to find what matters, and we can learn from it.
• Relevant skills in working with social listening tools (e.g. Brandwatch) and developing clean boolean.
• Understand the best marketing analytics tools available for audience behaviour and campaign data.
• A keen interest in data-driven marketing and understanding the important role data plays in campaigns or always-on strategy.
• Capable of visualizing data and quickly producing charts and graphs that tell and story to our team and internal marketers.
• An appreciation of structure and simplicity in everything you do.
• A strong understanding and knowledge of relevant social platforms and their data.
• Proven ability to set campaign goals, KPIs and targets.
• The ability to turn data into tangible learnings and recommendations that can be applied across marketing activations.
• The ability to be self-sufficient, stay motivated and be positive in an often fast-paced environment.
• Strong communication skills while having a proactive attitude. 
• Skilled in data management and visualization tools (Sheets, Slides, Data Studio).
• A problem-solver, adept at facing challenges and creating solutions.
• Exceptional verbal and written English communications and presentation skills and, ideally, fluent in another Asian language to support the projects across JAPAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

About BEAME Medical Technology Limited:

Be@me is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative orthodontic solutions for teeth alignment, helping customers live healthy and confident lives. With our international team of medical professionals and state-of-the-art equipment, we provide top-notch orthodontic services tailored to the individual needs of each customer.

Key Responsibilities:

• Driving sales performance of each Beame site location to achieve revenue targets and maximize market penetration in Singapore.
• Leading, motivating, and mentor a team of sales representatives (Smile Consultants) to effectively drive sales performance, conversions, and exceed KPIs.
• Recruiting, training, and motivating Smile Consultants to deliver exceptional customer service and meet sales objectives. Conduct performance evaluations and provide ongoing coaching and development.
• Ensuring high levels of customer satisfaction through excellent service.
• Addressing customer complaints and queries swiftly and effectively.
• Analyzing market trends, competitor activity, and customer feedback to identify opportunities for product improvement and market differentiation.
• Preparing regular sales reports and forecasts, providing insights and recommendations to senior management to inform decision-making.

• Bachelor's degree in business, marketing, or a related field.
• Proven track record of at least 5 years of successful retail shop sales management experience, with a focus on beauty, healthcare products, luxury retail, or related industries.
• Previous experience in a leadership or managerial role, with demonstrated ability to lead and develop high-performing sales teams.
• Strong understanding of sales processes, techniques, and methodologies, with a results-driven mindset and a passion for exceeding targets.
• Excellent interpersonal and communication skills, with the ability to build rapport and credibility with key stakeholders at all levels.
• Strategic thinker with strong analytical skills, capable of identifying market opportunities and developing effective sales strategies.
• Highly organized and detail-oriented, with the ability to prioritize and manage multiple tasks in a fast-paced environment.

As a multinational leader in the information technology and electronics industry, our Client is seeking an Asset Management Analyst to join their team.

The Role:

As a Asset Management Analyst, you will be responsible for the following:

1. Manage and drive the Asset Management’s service delivery processes for Managed Services’ outsourcing clients
2. Ensure accuracy of all IT hardware and software assets database meets the contractual obligations of the Service Level Agreements
3. Verify procedures are developed, maintained and enforced for all service delivery activities and audits
4. Maintain accuracy in inventory data collection, storage, tracking and maintenance of IT hardware and software information
5. Co-ordinate with vendors on all aspects of the Agreement, including acquisition, software distribution and technical support requirements
6. Monitor and ensure all assets are tagged in accordance with the quality control standard
7. Provide periodic reports on the progress of Asset Management’s activities
8. Any other ad-hoc duties as required or assigned

1. Bachelor Degree or Advanced Diploma in IT or Computer Science
2. At least 1 year of experience in IT environment
3. Must be well versed in Basic IT Technical Skills and Microsoft Applications
4. Proficiency in Microsoft Excel is a pre-requisite
5. Strong in English communication, both oral and writing skills
6. Pleasant personality and ability to work independently

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Internal Code: A24075

What will you do?

• Research and design end-to-end user experience
• Work in cross-functional teams to implement design ideas into prototypes and products.
• Develop and implement processes and guidelines for User Experience
• Conduct product inception with product owners to understand the product requirements
• Develop a sense of empathy with the users, and create usable products through the understanding of design principles, colour theory, and typography
• Conduct focus group discussions and usability testing with citizens to enhance the product
• Work very closely with development teams to ensure design specs are implemented
• Create overall branding and style guides to supplement prototypes for product development

What are we looking for?

• A strong background in Human Computer Interaction, Information Technology, or related field of study.
• Minimum 5 years of relevant experience as a UX Designer, Interaction Designer or related.
• Strong online portfolio of past works demonstrating expertise in creating user-centric designs including concepts, wireframes, prototypes, and design systems
• Experience in planning and conducting user research (e.g., interviews, surveys, usability test), analyse quantitative and qualitative data and communicate insights
• Experience with UX design best practices to design solutions, and a deep understanding of mobile-first and mobile responsive designs
• Experience in HTML, CSS3 or JavaScript and how they inform design and interaction decisions.
• Ability to convey ideas through variety of methods, such as storytelling, storyboards and mood boards
• Good problem-solving aptitude and an analytical mind with a business acumen.
• Excellent communication skills, both verbal and written.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

Your Mission

As a Growth Marketing Manager for Greater China market, you will:

• Develop and execute all user growth strategies for Wise on Chinese social media platforms, including but not limited to WeChat, Xiaohongshu, Douyin, etc.

• Drive growth initiatives and strategies in Greater China, ensuring significant market penetration and user acquisition.

• Lead market collaboration and marketing plans with Wise's Chinese financial partners.

• Formulate and implement growth strategies for Wise's global Chinese user base, exploring new advertising, affiliate, and influencer marketing opportunities.

• Provide Chinese-related marketing advice to other internal channels.

About You

• Familiarity with Chinese social media platforms.

• Data-driven mindset.

• Strong negotiation skills and experience in business development.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced, dynamic environment.

• Proven track record of executing successful marketing campaigns.

• Strong analytical skills and ability to interpret data to drive decisions.

What’s in It for You?

• Opportunity to significantly impact Wise's growth in Chinese demographics, contributing to our mission of building money without borders.

• Autonomy in your role, with the support of a talented and passionate team.

• Competitive compensation package, including RSUs after a year with us.

• Hybrid working model, allowing for a blend of home and office work.

• Generous self-development budget and comprehensive benefits package.

• The chance to work in a diverse, inclusive, and innovative environment.

Senior Manager - Compliance & Regulations, Singapore

As a Senior Manager, you will assume responsibility for, although not limited to, the following activities:

Project responsibilities:

• Lead a Regulatory & Compliance team and deliver project work across a range of clients based either from our office in Singapore or at client site
• The candidate will personally perform and lead consulting missions or projects at our customers, thereby using his/her personal expertise to guarantee the service and quality level that Sia Partners stands for
• The candidate will be following-up and steering the consulting work of other consultants

As part of a diverse and motivated team, you will be involved in a wide spectrum of projects with our clients, covering topics such as:

• Operational risk, technology risk, compliance risk, regulatory licensing (i.e. HKMA, MAS, VB, SVF, SFC), financial crime compliance, data privacy, regulatory reporting and independent assessment etc. Ideally, with a deep expertise in at least one those areas.
• Experience in delivering MAS related assignments. You would need to be familiar with both the global and local regulatory landscape.
• Regulatory/Operational risk transformation: analysis of the impacts of regulation, organization & processes compliance.
• Innovation: discovery and validation of emerging business opportunities.
• Project management: management of business projects with both internal stakeholders and third parties, able to manage complex client projects. 

Commercial development

• The candidate will participate in developing our market share in the Risk and Regulatory space in Singapore, and assure that our offers fit the market needs. Therefore, the candidate can count on the existing consulting team and the expertise available in the Sia Partners group.
• From the Sia Partners office in Singapore, the candidate will play a proactive role in the business development process. This involves prospection, writing and defending proposals and relationship management with customers
• Working closely with other Sia Partners’ offices and leverage our global network to take part in cross-selling initiatives and widely share our knowledge

Thought leadership

• The candidate will develop in depth knowledge of the Asian and general banking market.
• The candidate will analyse evolutions in business models and sector trends, regulations, policies etc… to assure good comprehension of the upcoming challenges and opportunities of our customers
• The candidate will develop materials expressing this thought leadership and opinion leadership, such as case studies, expertise letters, press articles, etc…thereby feeding our marketing channels and prospection process

Team Guidance

• The candidate will be responsible for coaching consultants and steer consulting teams on mission in the Banking & Insurance business line in Singapore
• Mentor and contribute to the career development of team members

Visa’s AP People Team is seeking a seasoned Program Manager to support our Visa Consulting Advisory business to oversee the development, implementation, and management of programs that span the entire employee lifecycle for our Visa Consulting Advisory business, from onboarding to development. The successful candidate will be responsible for aligning these programs with our organization's strategic objectives, and ensuring they deliver outstanding employee experiences that drive engagement, retention, and growth.

Reporting to the Head of People Business Partner, AP you will work in close coordination with counterparts and Centers of Excellence for effective planning and delivery of programs supporting the entire employee lifecycle of Visa Consulting Advisory business from onboarding to development.

The ideal candidate will be responsible for aligning these programs with our organization's strategic objectives, and ensuring they deliver outstanding employee experiences that drive engagement, retention, and growth. They will thrive in a fast-paced environment that is in a constant state of evolution and change, demonstrating a preference for strategy setting along with robust implementation to drive business and functional outcomes. The ideal candidate will possess functional expertise, a business-oriented and innovative mindset, and will be considered an expert on people and organizational matters.

What a Director, People Program Management does at Visa?

• Design, implement, and manage programs related to the employee lifecycle, including onboarding, training, performance management, and career development.
• Developing strategies to boost the sense of belonging among employees is a vital aspect of this role. 
• Collaborate with cross-functional teams to ensure programs align with organizational objectives and culture.
• Building programs which scale across AP and also look at specific customizations for country-based nuances.
• Partnering with Visa University to establish well-structured learning and career trajectories to promote the professional advancement and skill enhancement of our staff. By providing transparent and attainable growth opportunities, we can inspire motivation, foster continuous learning, and ensure talent retention within our organization.
• Collaborating with the relevant COE’s to build robust solutions.
• Drive with the implementation of the programs across the region.
• Develop robust communication strategies to keep stakeholders informed about program status and results.
• Monitor program performance, gather feedback and data, and adjust strategies as necessary to meet goals.
• Foster a positive work environment that supports diversity and inclusion.

Why is this important to Visa? 

As a payment consulting arm of Visa, VCA is growing a team of highly specialize experts that can provide best in class payment expertise to the client. 

In the rapidly evolving landscape of the payment industry, our VCA has emerged as the quickest expanding segment of our business in the Asia Pacific region. This swift growth not only highlights its significant contribution to our overall operations but also underscores its pivotal role in generating revenue for Visa.

Over the last five years, the VCA has experienced a record level of growth. As we continue on this growth trajectory, we are seeking a Director, People Program Management. This individual will be tasked with designing and implementing people-centric programs, with the primary objective of enriching the employee experience. By fostering a positive work environment that promotes job satisfaction and engagement, we aim to stimulate productivity and innovation, thereby driving the future success of our company.