Four Seasons Hotel Singapore

A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city – steps from Orchard Road shops and entertainment and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with an award-winning dining and 24-hour fitness. A warm, residential ambience showcases over 1,500 Asian art pieces, and thoughtful Four Seasons care elevates every moment.

Guest Relations Executive (Front Office)

The Guest Relations Executive is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. The Front Office is also the natural place where guests' direct comments, questions, suggestions and concerns.

This position is on a rotating shift basis, including overnight shifts and On-Job Training will be provided. We are looking for individuals who have an outgoing personality and a can-do approach to any task.

Responsibilities:

• Welcome guests upon arrival and check-in according to establish standards and procedures.
• To provide courteous and efficient service and if possible, to comply with each and every guest request.
• Check out guests courteously and accurately.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the Duty Manager for further follow-up when necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Maintain good guest relations with in-house guests at all times.

Requirements:

• Open to entry-level candidates with Diploma in Hospitality or its equivalent
• Advantageous to have 1 year of relevant experience in the hospitality industry.
• Good organisational skills, ability to prioritize workload and handle pressure.
• Pleasant disposition with strong interpersonal and communication skills.
• Knowledge of Opera System would be added advantage.
• Able to work on rotating shifts including weekends and public holidays.
• Kindly note that due to work visa restrictions, position is open to Singaporeans only.

Join us Now!

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/disability/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurants

JOB DESCRIPTION

· Assist in training sessions for the sales team

· Conduct market trend research

· Provide admin support for the sales team

· Communicate with clients

· Update client information and track interactions

· Assist in creating sales proposal and presentations

· Maintain organized documents

· Coordinate with other departments

JOB REQUIREMENTS

· Minimum Diploma and above

· Willing to learn and flexibility to adapt to working environment

· Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

We're looking for someone who embodies a genuine passion for the dynamic fusion of marketing and technology. As the ideal candidate, you'll naturally thrive in the world of digital marketing, fully grasping how the vast realm of the Internet can powerfully contribute to amplifying our revenue growth. Your innate tech-savviness will be matched only by your intuitive insights, which will play a pivotal role in fortifying and elevating our marketing campaigns.

Responsibilities

• Collaborate closely with our team to shape our dynamic digital marketing strategy.
• Expertly execute strategic digital plans across diverse channels, including SEO, SEM, Social Media, Email, Mobile, and Display, to maximize impact.
• Champion our digital presence by managing websites, mobile apps, and email/CRM software.
• Craft compelling and resonant digital content optimized for various platforms.
• Lead captivating social media campaigns that resonate with our audience.
• Take the helm of our digital advertising initiatives, encompassing SEM, Display, Social, and Programmatic.
• Oversee and optimize SEO campaigns to enhance our online visibility.
• Skillfully set up conversion paths, pixels, and event tracking across platforms.
• Dive deep into market trends, audience insights, and competitor landscapes to fuel engaging user journeys and conversions.
• Translate digital analytics into actionable insights, sharing strategic findings with the team for optimization.
• Keep a vigilant eye on emerging digital tools, trends, and technologies, sharing your insights to drive team innovation.

Requirements:

Education: Bachelor's Degree/Post Graduate Diploma/Professional Degree in fields like Business Studies/Administration/Management, Marketing, Advertising/Media, or equivalent.

Experience: A minimum of 2 years in marketing, especially within the beauty/retail industry.

Skills:

• Digital Advertising Mastery: Successfully managed Google, Facebook/Instagram, Display, and Video advertising campaigns, infusing brands with digital life.
• Audience Craftsman: Expertly identified and engaged target audiences, creating captivating digital campaigns that turned leads into enthusiastic patrons.
• Analytics Expertise: Knowledge in Google analytics and data analysis for optimizations
• Analytical Insight: Strong analytical skills and data-driven thinking
• Lead Generation Specialist: Knowledge of lead generation campaigns and performance marketing
• Compelling Copywriter: Your words are a potent force, seizing attention, nurturing engagement, and inspiring action.
• Motivated Achiever: Motivated and independent worker
• Results-Driven: Responsible for the results of clients' campaigns
• Collaborative Contributor: Team player in a highly dynamic and fast-paced environment

Corporate Communication

• Create and manage the content on SAMS website and social media platforms
• Design and develop content for internal and external publications, marketing/corporate collaterals, videos and other publicity materials
• Provide support for events, corporate visits, marketing or corporate campaigns and projects, and manage coordination and liaison with internal and external stakeholders and partners
• media monitoring and manage or coordinate photography and videography (e.g. interviews)
• Provide corporate & management support services

Partnership

• Maintain and develop strategic and meaningful collaborations and working relationships with corporate partners and individuals.
• Communicate with internal or external stakeholders in alignment to the SAMS Vision and Mission (which includes but does not limit to corporate, schools and other SSA) to give public awareness talks.
• Plan, organise and coordinate fundraising initiatives and events through the different marketing channel.
• Manage donors’ database, ensure accountability of donations received, and update fundraising status accordingly.
• Assist with supporting / coordinating Parents Support Group (PSG).
• Recruit and manage volunteers in activities and programmes.
• Plan and execute CSR activities to maintain and strengthen relationship with the different stakeholders.
• Prepare and issue general correspondence and acknowledgment letters to the various stakeholders and keep accurate records of fundraising activities.
• Handle public enquiries for donation, donation-in-kind, sponsorships and community projects
• Act as an ambassador/ representative for SAMS, representing the organisation at external networking events which includes cheque presentations and talks.
• Undertake any other duties as assigned

Job Holder's Requirement and Attributes

• Degree / Diploma in marketing, public relations, mass communication, journalism or related disciplines
• 3 – 5 years of relevant experience in community relations, public relations, corporate communication or marketing communication
• Resourceful, creative, proactive, possess a positive attitude and can-do spirit, has a strong sense of responsibility
• Solid knowledge and strong skills in publication, production and/or design software and video editing tools
• A proactive team player with initiative, is independent, self-driven and able to work collaboratively with cross-functional teams and external stakeholders.
• Excellent interpersonal, presentation and communication skills (written and verbal)
• Strong organizational, analytic and time-management skills
• Able to multi-task and thrive on working in a dynamic environment

Position Overview:

The ideal candidate acts as the first point of contact for ships arriving at the port and processes all formalities and declarations, to ensure smooth entry and departure of ships assigned. Ensures compliance to regulatory requirements. Able to judgle high demand of paperwork and on-site work.

Key Responsibilities:

1. Coordinate Port Calling Activities

– Solve problems arising from ship arrivals and departures

– Monitor ship arrivals and departures

– Prepare quotations and proforma disbursements as required by clients, ship-owners and shipping lines.

2. Manage Cargo Operations and Documentations

– Handle cargo documentations, invoices and inwards shipments

– Attend at sites to monitor cargo loading and unloading operations

– Ensure compliance to statutory formalities and factual declarations

– Arrange Hotel accommodation/transportation for crew

3. Service Client Accounts

– Liaise with clients on status of cargo clearance

– Update clients on ship activities and status of port clearance

– Identify clients' needs and expectations

Requirements:

- ITE NITEC / O Levels or Diploma, preferably in Shipping Operations/Maritime Studies

- Due to ship’s schedule, must be able/willing to work odd hours including weekends and public holidays

- Computer literate with emphasis on MS Office and E-mail.

- Good interpersonal skills, able to build and maintain work relationships

- Accountable, adaptable, attentive to detail

- Able to exercise sound judgment

- Resilient and able to handle stress

• Manage end-to-end recruitment process
• Administer on-boarding and off-boarding programs
• Coordinate and communicate with other departments to meet staff training needs
• Manage staff training matter and administer training related funding and claims
• Ensure the correct recording of all relevant record logs and documentation
• Organise and execute employee engagement and welfare activities
• Maintain and update employees' personal files
• Follow-up on contract renewal and expiry
• Handle employee relations matter
• Handle HR letters and correspondence
• Support HR activities and initiatives
• Provide support on office administrative matter
• Other general HR admin duties

Admin Executive cum Receptionist

Main Duties:

• Raising sales order & do invoicing/prepare proforma invoice
• Arrange local/overseas shipments
• Local/overseas courier for document & sample for clients
• Picking calls – pertaining to customer enquires/transfer calls
• Preparing certification required for overseas shipment

Ad-hoc Duties:

• Maintain/purchase office/pantry inventory
• Receive document/packages from courier (arrange payment if required)
• Assist regulatory to prepare document for signature
• Source for forwarders for overseas shipment
• Prepare invoices for audit purpose
• Assist to arrange for hotel/flight booking (if required), organize engagement activities
• Others

Minimum Qualifications:

• O/A Levels /Diploma in Office Skills
• Min 1-2 year’s relevant experience in administrative and operations support
• Meticulous and organized, good follow-up skills and initiative
• Excellent in managing documentation and paper work
• Multitasking and able to take stress

Job Responsibilities
1) Build a network of volunteers with community partners to support health probotion activities.
2) Recruit, manage volunteers and deploy them to suitable volunteer activities.
3) Develop training material and conduct training for volunteers. 4) Develop and implement new activities for volunteers to support health promotion in the community.

Job Requirements
• Bachelor degree in any discipline.

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Analytical and organised, able to translate concepts into actionable goals.
• Excellent verbal and written communication skills.
• Resourceful and meticulous team player who is able to multi-task in a fast-paced environment.

Experience
• At least 2 years of relevant working experience in volunteer management, preferably in Healthcare or Social Service Sector.

Customer Service Executive, SEAO & Export Markets (1-Year Contract)

The primary role of Customer Service Executive includes processing the orders placed by internal and external customers from SEAO & Export Markets. This role is responsible to ensure excellent service standards and maintain high customer satisfaction along with coordination activities.

You will be responsible for external and internal customer enquiries and on-time delivery process from identifying customer needs, processing orders, ensure sufficient supply, handling complaints to shipment and delivery of orders to customers. This role reports directly to Customer Service Lead / Manager for SEA & Export Markets, based in Singapore.

The Position:

• Responsible to ensure effective and accurate processing / releasing all sales orders to enter timely in systems and orders to meet delivery as per First Confirmation Date given by customers
• Perform order validations with high level of accuracy and consistent with the terms and conditions on customer’s purchase orders.
• Act as an intermediary between customer and multiple departments including sales, procurement, planning, quality control, regulatory, production and warehouse/logistics department on handling complaints, customer master information record (CMIR), credit block issues, shipping discrepancies, reverse logistics/returns.
• Prioritization and tracking of customer’s orders in system, review and escalation risk and opportunities to the supply planning team during the Monthly S&OP and ASF meetings
• Ensure on-time delivery, customer complaint and high service level fulfilment

The Ideal Candidate:

• Diploma/Degree in any discipline with at least 4 years’ experience in order fulfilment
• Responsible, responsive & committed
• Attention to details & organized
• Good interpersonal skills, customer oriented and a team player
• Fast learner, able to work independently with minimum supervision
• SAP experience in Sales & Distribution (SD) module or Order-to-Cash (O2C)
• Proficient with Microsoft Office.
• Able to commit for 1 year

This role entails providing comprehensive Office and HR administration functions. The role reports to the HR Manager and involves various tasks and responsibilities to ensure the smooth functioning of daily office operations and supporting overall business efficiency.

Key responsibilities include:

Office Administrative Support

• Provide full spectrum of general administrative support to the HR and Admin department, including but not limited to office and facilities maintenance and handling mail, coordinating vendors of all external vendors.
• Update and maintenance proper filing system to ensure documents are traceable in an efficient manner
• Assist in scheduling meetings and coordinating HR-related events or activities.

Employee Onboarding and Offboarding

• Facilitate the onboarding process for new hires, including preparing employment contracts and new hire orientation materials.
• Ensure all necessary documentation and forms are completed accurately and filed appropriately.
• Process employee offboarding procedures, including conducting exit interviews and updating employee records accordingly.
• HR Documentation and Administration
• Maintain and update employee records, including personal information, attendance records, and leave balances into our HRIS system
• Ensure compliance with data protection regulations and maintain confidentiality of employee information.
• Assist in the preparation of HR reports and documentation as required.
• Assist employees with inquiries related to benefits such as healthcare, insurance, and leave entitlements in respective web portals
• Coordinate with relevant vendors and internal stakeholders to administer employee benefits effectively.

Requirements:

• Diploma or Degree in Human Resources Management or related field is preferred.
• Minimum of 1 year of experience in HR administration or related field, preferably with HRIS experience
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Admin Jr Executive Job Description & Requirements Maintenance all filings

1. Prepare and maintain all company admin filings 2. Prepare and update GST data

3. Submit GST

4. Track assets

5. Prepare quotations and invoices listings

Maintenance company payroll

1. Maintenance Foreign workers medical, WIC and dormitory records 2. Maintenance company staff employment records

3. Liaise with MOM application and resignation of foreign employees 4. Prepare staffs payroll on every 5th of the month

Maintenance company quotations, sales & invoices

1. Prepare and submit quote, tracking project every Monday on forms

2. Prepare service and photos reports for invoicing

3. Prepare sales tracking & invoice

4. Prepare payment outstanding list and follow up to collect payments on time 5. Prepare all cheque payment

And any other job assigned to the employee

Salary $2500 - $3500

Job Summary:

• Assists the Security Manager in the operations of round-the-clock overall security and fire-safety services.
• Assist in control of the Security Department and supervise security officers
• Responsible for maintaining adequate and effective security measures for the hotel
• Ensuring maximum protection is given to the guests
• Ensure hotel and guest properties are safeguard against loss, damage and other untoward accidents
• Handle all incidents in a professional and timely manner

We are looking for someone who:

• Has relevant experience within the hotel industry
• Possess a valid Police Licensing Regulatory Department Security Officer license.
• Able to perform rotating shift
• Has strong interpersonal and communication skills
• Detail-orientated and has good organizational skills
• Is professional, discreet and can handle sensitive information
• Upholds professional values, ethics and integrity at all times
• Enjoys problem solving with a can-do attitude
• Enjoys being challenges
• Report Writing

*Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Business.

*Studies/Administration/Management, Finance/Accountancy/Banking, Human Resource Management or equivalent.

*At least 3 Year(s) of working experience in the related field is required for this position.

*Required Skill(s): Proficient in MYOB, Proficient in MS Office, Good Communication Skill, Good Writing Skill.

*Preferably Junior Executive specialized in Finance - General/Cost Accounting or equivalent.

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

Overview

As a member of the Precinct Planning and Development Department under the Regional Health Systems Office (RHSO), you will be involved in the development of healthy precincts in the Western Region of Singapore in collaboration with key internal and external stakeholders and partners.

This is an individual contributor role. The successful candidate will be placed in an appropriate position based on experience.

Job Responsibilities

1. Develop and implement strategy/plan to develop the healthy precincts under your care
2. Identify internal and external partners and platforms for the development of healthy precincts, and engage and collaborate with them to enable successful on-ground activation
3. Develop and implement community health plan for the precincts under your care, with emphasis on preventive health and social-health integration
4. Track and review progress on implementation of community health plan for different focus areas
5. Secretariat work for meetings
6. Any other duties, projects or assignments by Reporting Officer and/or HOD

Requirements

• Bachelor degree in any discipline
• Minimum 2 years of working experience
• Knowledge and experience in planning, programme development, stakeholder engagement and management, and project management
• Able to think critically and strategically, with strong conceptual and analytical abilities
• Strong planning, project management and organisational skills
• Adept in stakeholder engagement and management to foster buy-in and collaboration
• Strong written and verbal communication abilities
• Resourcefulness in problem solving and resilient in overcoming challenges
• Ability to work independently and in a team
• Ability to work effectively under tight deadlines
• Knowledge of the Singapore healthcare system and/or population health models will be advantageous

GetGo is Singapore’s largest and fastest growing carsharing platform that enables everyone with the freedom to drive, without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. You will be the bridge between the GetGo community and various business functions such as Operations, Marketing, Enforcement, Tech, and Customer Service. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Provide excellent customer service to GetGo’s customers
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails
• Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
• Encourage and influence an excellent service mindset in the CX team and affirm positive behaviour
• Dealing with service failure and crisis management

Who We Are Looking For

• Passionate team member who loves to serve
• Minimum two (2) years experience as a Customer Support Specialist or similar Customer Service role, preferably with live chat support background
• Experience using help desk software such as Intercom, Zendesk is preferred
• Proficient in using Microsoft Office applications such as Excel, PowerPoint, Word
• Excellent verbal and written communication skills is a must

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Driven by Purpose
• Stay Curious and Humble
• Collaborate with Empathy
• Make it Better
• Get It Going!

Provide administrative support to the regional community operations in leading a healthy lifestyle within the community.

Job Responsibilities

• Data entry, scheduling appointments and billing of services

• Staff on-boarding / off-boarding

• Receive and respond to all enquiries

• Inventory management of consumables and equipment

• Ensure data entry and billing activities are promptly and accurately captured in the respective database and/or systems within the stipulated timeline

• Ensure staff receives the appropriate access and equipment on the first day of work

• Ensure all relevant access and equipment are reclaimed / terminated on staff’s last day of work

• Ensure all enquiries are promptly and professionally handled within the stipulated timeline

• Ensure all relevant consumables and inventory are adequate to meet operational needs

• Any other duties assigned

Requirements

• Diploma in any discipline
• At least 2 years of working experience • Self-motivated and strong team player
• Meticulous and strong organizational skills
• Proficient in Microsoft Office (PowerPoint, Word and Excel)

• Effective written and verbal communication skill
• Able to work on weekends

Secretariat Functions:

• Maintain PopHealth HQ and RHSO Calendar of Events Maintain a schedule of meetings, ensure they are organized on a timely basis.
• Ensure all meeting proceedings and events are upheld in a timely and professional manner, e.g., ensure quorum, project slides and time keep for an efficient meeting.
• Track submission of presentation materials with stakeholders and circulate agenda materials ahead of meeting for well-planned forum.
• Write accurate and succinct notes of meeting and other needed documentation for timely approval and clearance.

Event management

• Participate actively in the planning and execution of events

Strategic, organisational planning and development:

• Support organizational planning, developmental and implementation activities based on strategic plans.
• With the guidance of team members, analyse Pophealth issues relevant for follow-up and curate agenda to drive discussions.
• Research, plan and provide operational support for management retreats, prepare presentation materials, document templates, reading materials and meeting minutes.
• Support and/or organise PopHealth HQ activities to strengthen the positioning and growth of the Regional Health System.

Non-clinical Incident Reporting:

• Work with stakeholders for incident reporting of non-clinical incidents and facilitate timely and complete submissions.

Other Assigned Projects and/or Portfolios

• To take on assigned projects and/or portfolios
• To carry out assigned tasks and achieve goals

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

• Specialising in Facilities Maintenance
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Facilities Management, Building Services, Engineering (Civil, Mechanical or Electrical) or equivalent.
• At least 5 Years of working experience in the related field is required for Executive position and at least 10 Years for Manager position.
• Required Skill(s): Microsoft Office
• Preferably Senior Executive specialized in Engineering - Civil/Construction/M&E/Facilities Maintenance or equivalent.
• Preferably candidates with valid Class 3 Driving License (M)

The ideal candidate will have a passion for all things marketing and technology. You will be well-versed in the concepts surrounding digital marketing and how the Internet can become a strong asset to securing growing revenue. You will be tech-savvy and intuitive with great ideas to reinforce our marketing campaign.

Responsibilities

• Assist the team in the development of the overall digital marketing strategy
• Implement digital marketing activities across a broad range of digital marketing channels (SEO, SEM, Social Media, Email, Mobile, Display)
• Manage and maintain the company’s owned media including websites, mobile apps, and email/CRM software
• Manage the creation of relevant and engaging digital content for publishing onto various digital platforms
• Manage social media marketing campaigns
• Manage digital advertising campaigns (SEM, Display, Social, Programmatic)
• Manage SEO campaigns
• Set up conversion, pixel, and event tracking on the website and across various digital platforms
• Conduct research on market trends, brand’s audiences and competitors, and end-to-end consumer journey to drive engagements and conversions
• Analyze digital marketing analytics reports and share insights with the team to develop optimization plans
• Stay abreast of emerging digital tools and platforms,digital marketing trends, new technologies, and share insights with the rest of the team

Requirements:

• Experienced in running Google, Facebook/Instagram, Display and Video advertising campaigns
• Experienced in identifying the right audiences to target and creating digital marketing campaigns that generate leads
• Knowledge in Google analytics and data analysis for optimizations
• Strong analytical skills and data-driven thinking
• Knowledge of lead generation campaigns and performance marketing
• Good copywriting skills
• Motivated and independent worker
• Responsible for the results of clients' campaigns
• Team player in a highly dynamic and fast-paced environment
• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Marketing, Advertising/Media or equivalent.
• At least 2 Year(s) of working experience in the beauty industry is required for this position.

Job Title: Account Executive-AR (ID7095)
Location: Woodlands
Working Hours: 5days work week, 9am-6.10pm
Basic Salary: $3000-$3300


Job Description
• Ensure that all transactions are well documented.
• Responsible for the full spectrum of Accounts Receivable.
• Ensure accurate and timely processing of Goods Return Note.
• Coordinate local cheque bank-in and daily update of incoming funds to the NAV system.
• To ensure timely updating of customer accounts.
• Monitor and follow-up with customers on overdue accounts and arrange for debts collection.
• Reconcile Customer Collection with Bank Ledger.
• Responsible for monitoring monthly /weekly Debtors aging.
• Mailing Statement of Accounts to customers and responding to their inquiries.
• Prepare Accounts Receivable monthly cash flow forecast.
• Preparation of Journal entries for accruals & other adjustment.
• Preparation of monthly and year-end Balance Sheet schedules.
• Liaising with internal and external auditors.
• Looking into strengthening current and process improvement
• Undertake ad hoc duties as assigned.

Requirement:
• Diploma/ Degree in Accounting
• At least 3 years of experience in accounting & finance.
• Proficiency in Excel and other Microsoft office applications
• A team player who possesses good communication skills.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Guest Relations Executive with Conrad Hotels and Resorts is responsible for creating memorable guest experiences, by ensuring their satisfaction throughout their stay at the hotel, and making sure of the highest level of service and attention in the lobby.

What will I be doing?

As a Guest Relations Executive, you will serve on the Front Office team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Executive truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

• Be the brand ambassador of the hotel, providing a positive “first impression” while guests walk-in to the hotel.
• Deliver the highest quality and brand service standards to consistently meet and exceed Guest expectations.
• Anticipate guests needs, handle enquiries and complaints, promptly and efficiently.
• Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable HILTON and Conrad Singapore Orchard guidelines.
• Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up with TMs across department in the hotel.
• Ensuring self is well groomed at all time. Luxury in self-image and service delivery is to be applied at all time.
• Works with CRM systems to ensure that customer feedback is properly logged, monitored and addressed.
• Making sure SALT Score is always above target with Overall Experience meets MTD/YTD Target.
• To be able to empower one’s self to make bold and quick decisions that is aligned with meeting guests expectations across departments.
• Welcoming and greeting guests in the Lobby, ensuring Guests feels welcome and delivering the WOW service to every guests handled.
• Delight guests through friendly and proficient service, ensuring repeat business through personalized, efficient service
• Involving in the Conrad Experience for guests celebrating moments with us.
• Investigate and resolve customer complaints in person, on the phone, and via mail.
• Going through Daily VIP Reports and ensuring VIPs are greeted and send off well. All information are to be shared with relevant department.
• Ensuring the lobby is kept clean all the time, guests are properly handled in queue and a smooth check in and check out process.
• To be aware of daily Events and its VIP Guests arrival.
• Serve your role and Team in an environmentally conscious manner
• Develop a close and harmonious working relationship with all the other departments in the hotel, while maintaining good communication with other hotel departments to assist with guests' needs.
• Have complete knowledge of Hilton hotel SOPs and local policies.
• Leverage on Artificial Intelligence (AI) / technology such as Kipsu, SALT and Synergy to proactively meet customers’ needs while shape culture and processes for innovation and continuous improvement
• Knowledgeable on all facts on hotel products, including room types, room rates, relative features and facilities, Food & Beverage outlets and the Executive Lounge.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice

What are we looking for?

A Guest Relations Executive serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 5 years of previous experience in customer service supervisory or similar level
• Calm, efficient, resourceful and organised
• Excellent interpersonal communication skills
• Excellent grooming standards
• A passion and commitment to delivering exceptional levels of Guest service
• Ability to listen and respond to demanding Guest needs
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in Guest Relations or Front Office in a managerial role in a luxury hotel environment
• Multi-lingual
• A degree or diploma in Hotel Management or equivalent

Responsibilities:

• To implement and maintain all quality and food safety control processes which are compliant to company’s FSSC22000 standard and relevant statutory requirements.
• To conduct inhouse food safety training to production/ operations staffs.
• To manage customer complaints investigation and perform troubleshooting and drive process improvement program to ensure high standard of food safety and quality.
• Responsible for conducting in-house swabbing test such as equipment, hand, packaging and coordinating with third party lab to arrange for air, water, equipment swab, hand swab, packaging swab.
• Monitor and report pest activities to ensure good hygiene in warehouse and production.
• Responsible for raw material sample drawing.
• Handle 2nd & 3rd party audit like FSSC22000, SFA and other relevant audits. To be appointed QP for SFA and also apply for Free Sale Certificate and other SFA certs when applicable.
• Ensure all relevant documents are in place before production start.
• Support in line production check on CCPs, OPRPs and in-line checking of the products such as FOC. Highlight immediately to the Superior/Manager should there be any non-compliances.
• Support in line production checks such as correct raw material usage, correct packaging are use, correct stencilling information and ensuring that changeover / flush out are done accordingly.
• Support in production to ensure finished goods samples are collected and ensuring that correct samples are collected by the productions.
• Responsible for equipment preventive and maintenance and periodic calibration.
• Maintain good record keeping for audits and certification renewal.
• Perform ad-hoc duties as assigned by management.

Requirements:

1. Diploma / Degree in Food Science / Food Technology or other Science or related disciplines.
2. Minimum 1 year work experience in QAQC related field in food industry, preferably from food manufacturing.
3. Familiar with food regulatory / retail hygiene requirement is an added advantage.
4. Strong knowledge (implementation, maintenance and experience in the audit requirements) in FSSC22000 is preferred.