DUTIES AND RESPONSIBILITIES:
Operations
· Led a team of Senior / Foodcourt Manager in achieving sales targets and overall performance of outlets
· Provide guidance to Senior / Foodcourt Manager and F&B Supervisor to maintain smooth daily operations of the Foodcourts and Coffeeshops
· Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows.
· Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.
· Assist inspectors of relevant authorities/ agencies such as NEA, SFA and Civil Defense during outlet inspection and follow-up actions.
· Liaise with landlords on building matters, joint promotions and events.
· Responsible in marketing of food stalls to tenants and ensure outlet’s prompt collection of rental from tenants
· In-charge for lease renewal agreement, negotiate and follow-up on terms of lease with stall tenants.
· Responsible for sourcing qualified tenants / food types to fill up vacant stalls and to ensure that all vacant stalls are filled
· Propose activities according to market needs.
· Take immediate and appropriate collection/legal actions for recovery of debt (e.g. Stall rental etc.) and minimise credit losses
· Able to handle daily sales settlement
· Work with Business Development and Project to identify potential new business opportunities, sites, source, build and renovate
· Responsible for the financial and operational performance of the Foodcourt and Coffeeshop of designated area
· Work with senior management and financial team on outlets’ budgets.
· Establish overall business plans and provide regular reports on area performance, sales and financial budget analysis to senior management
· Provide solutions to improve the bottom line to outlet’s Profit and Loss.
· Maintain and improve established quality and service standards
· Develop employees by providing ongoing feedback for operational improvement and establishing performance expectations
· Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.
· Conduct regular checks on the hygiene, service standards and quality of products, and provide feedback internally and to stall tenant.
· Ensure selling prices of stalls according to agreements.
· Assess and provide evaluation of stall tenants' performance.
· Supervise and provide guidance to stall tenants and cleaning contractors to provide high quality of service and achieve housekeeping excellence.
· Conduct weekly and monthly outlet’s meeting
· Ensure M&E works according to schedule.
Administration
· Review staff performance and provide recommendation on staff confirmation, promotion and training to enhance their work performance.
· Handle disciplinary issues, grievances, disputes and work tension among the team.
· Handles the termination procedures as per company’s guideline.
· Effectively communicate company policies and procedures to team members, and stall tenant etc.
· Accountable for outlet float money, petty cash and daily sales collection.
· Responsible for ensuring stall tenants’ daily sales received, are correct and being bank in.
· Timely submission of outlet reports.
· Prepare and submit monthly reports to Senior Management.
· Ensure proper cost control on all expenses according to budget.
· Carry out necessary actions against stall tenants and contractors for non-conformance in service, housekeeping and agreements.
· Any other assigned tasks
JOB REQUIREMENTS:
· With passion in working F&B industry and its operational processes.
· Diploma in F&B, supply chain or related disciplines
· Minimum 5 years’ experience in Foodcourt operation
· Bilingual in both English and Mandarin (written and spoken) to liaise with English and Chinese-speaking stakeholders
· Ability to foster positive working relationships
· Strong leadership quality with excellent analytical and decision-making skills
· Basic computer literacy including Microsoft Office and Google Suite
· Must possess Class 3 license