The Strategic Customer Success Manager is responsible for the rollout of the TMC program to a customer that is utilizing TMC services in multiple regions of the world, as well as the growth and retention of the strategic global account. The role will act as a liaison between TMC Implementation resources, customer resources, and the TMC Operational teams. The position’s main objective is to ensure the customers is deriving maximum value and utilization from our technology and services via relationship-focused client management. As the primary point of accountability, the Strategic Customer Success Manager is responsible for delivering and executing the global project plan and rollout, the successful receipt of the project from implementation, and ensuring successful execution operations and account strategy. This role will also establish the customer’s global savings hierarchy, joint KPI scorecards, and operational support and management plan. The role develops strategic relationships, provides value creation, solution expansion, and ensures overall customer satisfaction. This is accomplished by cultivating trust, creating alignment of executive level customer contacts, and customer advocacy. Additionally, this role drives results through strategic business reviews and strategic account plans and owns the customer value proposition. This includes gathering and translating the VOC, contract negotiations, identifying opportunities, developing the customer improvement roadmap, budgeting, and continuous improvement through standardized project management methodologies.

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Responsible for the launch and the ongoing strategic management of the client’s global TMC program and serves as an escalation point. Actively leads and reports to the joint Steering Committee and appropriate stakeholders in all regions of the world
• Works directly with TMC Implementation resources in North America, South America, APAC, and Europe to deliver TMC solution to customer in each region
• Ensures a seamless handoff from implementation resources in each region to the operations teams in each region around the world
• Develops strategic relationships with TMC customer contacts in all region
• Collaborates with IT, business process experts, and other subject matter experts to achieve defined objectives to innovate, deliver, and support the clients TMC global program rollout
• Aligns with client leadership for project approval, alignment, and monitoring of all global supply chain projects that drive cost reduction and/or performance improvement. Establishes TMC Global Project Management Office. Works with TMC project managers globally to follow standardized project management process
• Develops and deploys with a TMC global customer their 3-5-year logistics and supply chain strategy
• Supports the discovery, design, testing, implementation, and monitoring of all continuous improvement initiatives in all regions
• Stays informed of changes within the customers’ business, industry and sector through regular customer communication; applies that knowledge to identify new opportunities
• Holds TMC Global account team and ancillary contributing team members accountable to project timelines
• Works with internal and external leadership to align TMC’s technical and operational capabilities to customer’s goal requirements in each region
• Understands key processes such as S&OP, demand management, procurement, forecasting, scheduling, warehouse management and continuous improvement methodology such as lean/six sigma
• Leads, coaches and mentors TMC team personnel
• Assesses and improves the capability of each team member

Grow Profitably:

• Manage top and bottom lines of the account (~$7M+ in Net Revenue annually)
• Global account P&L / Financial management, including expense management
• Maintain monthly revenue projections and accurate resource allocation
• Leverage customer specific data, requirements, and expectations to create viable supply chain solutions

Global Capabilities:

• Champion the enterprise technical and operational capabilities to customer goals and requirements
• Manage customer expectations and requirements and plan desired outcomes aligned with strategy
• Develop collaborative strategic plan reflecting both the customer and C.H. Robinson’s visions
• Advocate and utilize the enterprise project-based delivery mode

Customer Relationships:

• Align internal and external business functions across all global regions to support long term strategic plan
• Develop initiatives and manage projects to support customer value proposition
• Develop trusting strategic relationships with executive level customer contacts and align 3x3 leadership
• Drives the holistic plan to ensure operational excellence and serve as an escalation point
• Align with customer on business management processes and planning cycles
• Understand industry and market trends and apply to customer strategy and business reviews
• Stay informed of changes within customer business through regular customer communication

Talent:

• Global oversight of all teams that work with dedicated customers, this includes regional Customer Service Managers.
• Provide guidance and mentoring to the Service Delivery teams • Promote a collaborative culture within the team
• Foster a mindset of growth and continuous improvement
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS Required:

• Bachelor’s degree from accredited college or university
• Minimum 6 years of related industry experience
• Ability to travel up to 25% (domestically and internationally)

Preferred:

• Advanced proficiency in Microsoft Office Suite of programs
• Knowledge of Supply Chain and/or Logistics industry
• Presentation experience with internal and external key decision makers
• Demonstrated experience in consultative and strategic sales
• Ability and desire to work in a fast-paced environment
• Strong negotiation and conflict resolution skills
• Advanced written and verbal communication skills
• Knowledge of Global transportation management systems Technology infrastructure
• Ability to understand global supply chain processes
• Demonstrated ability to work creatively and analytically in a problem-solving environment with multiple regions of the world
• Ability to understand and document customer’s global supply chain processes
• Experience delivering a global customer solution
• Comprehensive understanding of operational excellence methodologies
• Demonstrates skill of managing internal and external customer expectations
• Proven ability to build, lead, and foster a team-oriented environment
• Values a diverse and inclusive work environment

Adverdize, a leading digital marketing agency in Singapore, is seeking an energetic and creative Digital Marketing Intern. The ideal candidate is currently studying in a field related to digital marketing, and is eager to gain hands-on experience in a fast-paced, professional setting.

Job Type: Internship

Location: Singapore

Responsibilities:

1. Social Media Management: Assist in managing and monitoring our clients' social media profiles and presence, including Facebook, Instagram, Twitter, LinkedIn, and other relevant platforms. This includes creating and scheduling posts, responding to customer inquiries, and tracking performance metrics.
2. Digital Marketing Campaigns: Support the team in the creation and execution of digital marketing campaigns. This may include content creation, keyword strategy, and ad placement.
3. Ad Operations: Assist in running ads across various digital platforms. Learn the process of setting up, optimizing, and reporting on ad campaign performance.
4. Strategy Planning: Participate in team strategy sessions, contributing creative and innovative ideas for new marketing campaigns.
5. Marketing Operations: Support day-to-day operations, including coordinating with team members, conducting market research, and assisting in the execution of marketing plans.

Qualifications:

• Currently enrolled in an undergraduate or graduate program with a focus on digital marketing, marketing, communications, advertising, or a related field.
• Basic understanding of digital marketing tools and platforms.
• Proficient in social media platforms.
• Strong written and verbal communication skills.
• Highly organized and detail-oriented.
• Creative thinker, with a problem-solving mindset.
• Ability to work in a team and independently when needed.
• Proficient in English.

What You'll Learn:

This internship provides the opportunity to learn and gain hands-on experience with the various aspects of a successful digital marketing strategy. You will be part of a dynamic team, working directly with our clients and learning from experienced professionals in the industry.

At Adverdize, we believe in nurturing talent, and you will have the chance to grow your skills and knowledge in a supportive and stimulating environment.

To apply, please submit your resume and a brief cover letter explaining why you're interested in this internship.

Location: Zhong Shan Mall

Procurement

Purchase Requisition (PR)

• Creation of Purchase Requisition (PR) and liaising with requesters from various departments (charge code, amount, contract fund utilization, delivery location)
• Monitor and follow up on PR status
• Preparation of PR & PO listing on bi-weekly basis
• Ensure open PRs are closed timely
• For CAPEX and visibility: to check against CAPEX availability and visibility fund in CMS

Goods Received (GR)

• Review completeness of Purchase Order (PO) invoices within Invoice Processing Portal (Esker)
• Perform 3-way match between Delivery Order (DO), PO and invoices.
• Compilation of supporting documents and providing comments when necessary
• Posting of GR
• Attached all relevant documents (DO, etc) in SAP, and file all documents
• Submits non-PO invoices to Esker

POSM Management

• Weekly inventory reconciliation and upload to system
• Handle delivery/collection requests from various departments
• Monitor and follow up with POSM movement including liaising with 3rd party Warehouse & Logistic on collections & deliveries.
• Monthly Inventory reconciliation
• Creation of material code for New POSM registration, including the maintenance of master list
• Handle incoming shipments for POSM related PO, including liaising with approved forwarder
• Inform 3rd party Warehouse on incoming shipment with information on the POSM for their GR
• Liaise with Marketing Team and review of POSM for disposal on quarterly basis

Requirements:

• Diploma and above in Marketing, Business or other relevant fields
• Prior experience in Marketing Admin duties

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

5 days, 9am-6pm

Salary: $3000 -$4200 depends on experience

Location: Robinson Road (Shenton Way)

Company industry:

Paper, pulp and board industries headquarter in Austria.

Job scope:

• Conduct market research and analysis to identify market trends, consumer insights, and competitive landscape.
• Gather market feedback and information for specialty grades in Asia
• Define target audience segments and develop effective marketing strategies to drive brand awareness, customer acquisition and retention.
• Coordinate with sales team to design PowerPoint slides for product promotion to target customers
• Coordinate general sales with company's Asia offices, acting as a sales assistant to sales VP (Internal sales)
• New product/Project conception and planning under supervision of sales VP
• Develop new digital image opportunities in the region.

Requirements:

• At least Diploma in Business, Marketing or Logistics
• Proficient in using Power Point to create and design marketing materials
• Minimum 3 years of marketing experience, with paper & pulp / packaging/ printing industry is added advantage
• Candidate without sales experience is welcomed to apply too, training will be provided for sales aspect

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Our client is an Industrial Machinery Manufacturing MNC. They are now recruiting a Senior Finance Manager to be part of their Finance team for ongoing transformation projects. They are located in the West Area - easily accessible.

Roles and Responsibilities:

• Provide vital financial and operational guidance in the Southeast Asian (SEA) region for the organization.
• Ensure adherence to company policies, local regulations, and internal controls in all business activities.
• Maintain precision, comprehensiveness, and timeliness of financial results.
• Facilitate and develop forecasts, budgets, and internal controls.
• Manage local statutory filings for entities like IRAS, MOM, CPF, and others.
• Lead and oversee external audit processes.
• Drive and implement improvements in operational processes.
• Support functional leaders with insightful financial analyses.
• Act as a business representative at all organizational levels and disciplines.
• Assist sales and commercial teams with margin and pricing analyses as needed.
• Contribute to the preparation of weekly and monthly reports.

Requirements:

• Minimum Degree in Accounting / Finance
• At least 10 years experience in relevant field

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Roles & Responsibilities:

1. This position reports to the Partnership & Sales Manager.

2. Assist the Partnership & Sales Manager to develop strategy to achieve sales goals and KPI

3. Assist the Partnership & Sales Manager in identifying and pursuing new business opportunities

4. Assist the Partnership & Sales Manager in developing and executing partnership programs

5. Able to articulate and be creative in utilizing your product and customer knowledge to close deal

6. Manage existing accounts and maintain relationships with clients to encourage repeat collaboration

7. Provide support in preparing sales proposals and presentations and participate in meetings with clients and partners

8. Prepare development process reports and forecasts to internal management and key stakeholders

9. Collaborate with the marketing team to develop and implement effective sales campaigns

10. Conduct market research to identify potential partners and industry trends

11. Ensure all sales and partnership processes are documented and up to date

12. Monitor and report on sales and partnership performance metrics

13. Some general knowledge of educational and enrichment programs

14. Other duties as assigned

Job Requirements:

1. At least 2-4 years of professional Sales/Partnership experience, including in sales management/business development and preferably in hospitality and attraction industry

2. Self-starter with excellent communication and organizational skills with the ability to work under pressure and tight deadlines in a fast-paced environment

3. Strong creativity, organisational and problem-solving skills.

4. Meticulous, sensitive to number and excellent time management with the capability to multitask simultaneous ongoing projects.

5. Able to work independently and as part of a team and share best practice with colleagues to achieve the overall aims of Company

Qualifications Requirements:

1. Degree in business administration with sales or relationship management or marketing related

Technical Competencies:

1. Experienced in advanced skills using Microsoft Office tools, specifically Excel, Word, & PowerPoint

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shape the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Position Purpose:

Reporting to Senior Brand Manager / Business Manager, this role will be accountable to develop, plan and execute marketing, public relations, sales and promotional strategies within the brand’s guidelines to support and achieve the sales plan. Together with the General Manager, this role will oversee, orchestrate and execute the brand’s CRM, digital marketing, PR, social media, and retail execution, creating a consistent and engaging brand experience that is consumer focused.

You must possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. You must enjoy spending time in the market to understand their problems and find innovative solutions for the broader market.

You will be fully responsible for driving all marketing planning and all communications, activations of the brand within Singapore. To succeed in this role, the candidate is a strong marketing professional with a clear understanding of consumer marketing in the channel, and the communications and media landscape across Singapore, with a high sensitivity to beauty. The ideal candidate also has retail/commercial experience, and has past experience managing a full brand P&L. A strong knowledge of CRM strategy and analytics will be an added advantage.

The ideal candidate is entrepreneurial & independent, possesses the ability to think strategically and analytically, and is personable.

Key Responsibilities:

Channel & Retail Marketing

• Be the key marketing liaison - Develop and implement a go-to-market channel marketing plan including promotion, animation partnerships and consumer activations
• Ensures timely and perfect execution of all marketing activations offline and online at all times.
• Key Role in new POS openings – including boutiques and SIS
• Analyse potential partner relationships for product range, positioning strategy, pricing and promotions
• Communicate effectively with all channel partners to align, plan and execute all product and trade marketing objectives, plans and activations before, during and post animation
• Deepen channel customer development through CRM program activation

Product Management

• Consolidate and update marketing team of post campaign reports and provide sales results and analysis monitor. Report all ROI of all program for management reporting and feedback.
• Responsible for all forecasting and sampling management for product launches and trade and retailer activities.
• Management and tracking flow of product registration in Singapore to ensure timely registration.
• Conduct market trend analysis, monitor competitors’ moves and plan proactive actions
• Responsible for the seamless execution of all product launches and trade marketing activities following the Marketing Calendar in collaboration with marketing services, sales and training team, with the aim to build brand awareness, recruit new customers, retain existing customers and increase purchase consumption.
• Business and channel sales performance tracking and analysis, launch follow-up and action plan development.
• Implement Door-by-Door Marketing plan (CRM, events and promotions)
• Budget Management: Responsible for full P&L

Customer Relationship Marketing (CRM)

• Defines the Brand’s local CRM campaign priorities
• Builds CRM campaign calendar
• Ensures that customer segmentation remain up to date and relevant for each campaign
• Develops relevant and engaging brand communications behind the right product mix
• Master, improve and maximize the usage of customers information (purchase history) in developing relevant marketing program. Defines & executes CRM analytics.
• Strategize, develop and execute CRM programs for the brand.
• Evaluates CRM campaigns against target KPIs and shares learnings

• More than 4 years of brand management and/or marketing experience in beauty and/or FMCG industry.
• Experience in luxury beauty or consumer brand will be advantageous.
• Good business insights to the industry and strong business acumen.

• Good analytical skills, problem solver, self-starter with an entrepreneurial spirit.
• Strong understanding of the P&L of the business.
• Excellent communication and presentation skills.
• Proven track sales record in a target driven environment.
• Strong people management experience with the ability to motivate, inspire, coach and develop people.
• Meticulous with a strong analytical mind.
• Creatively driven to think out of the box.
• Strong ability to multi-task; strong project management skills with good time management ability.
• Have a keen interest, a good eye and passion for beauty.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/ If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Note to staffing agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.

Job Description:

• Responsible for overall finance management and accounting function.
• Prepare monthly consolidation financial statements and reporting pack.
• Manage budgeting, costing, cash flow and forecasting.
• Handle internal / external audit, taxation, GST submission and finance related statutory declarations.
• Review and ensure compliance for all accounting entries.
• Lead the team in operational and financial matters.
• Assist in the implementation of policies and procedures.
• Provide support and assistance in other finance-related tasks and projects as needed.
• Coordinate with all departments and provide administration support.

Job Requirements:

• Minimum Degree in Accountancy or equivalent qualification.
• At least 5 years of relevant experience.
• Exposure to costing accounting would be an advantage.
• Leadership experience.
• Good analytical and problem-solving skills.
• Organised, good time management and great attention to details.
• Strong sense of responsibility and possess a positive attitude.
• Ability to work in a fast-paced environment.

Interested parties, please send your full-detailed resume including expected/current salary to [email protected]

Do you have a measurable track record in building, managing, and delivering robust sales results? Are you passionate about new technologies, and looking to join a fast-growing, dynamic organization?

Due to market opportunities and growth, we are hiring a Commercial Account Manager to join our team. The Commercial Account Manager will play a key role in driving revenue opportunities within our customers and partners across our growing business in Thailand.

Are you up for the challenge?

Responsibilities:

• Consistently deliver ambitious Software license and renewal revenue targets – dedication to the number and to deadlines.
• Territory planning, Account penetration, account planning and opportunity management.
• Negotiate favorable pricing and business terms with customers by selling value and return on investment.
• Effective use of Sales Engineering, in-house and partner services resources, and our sales methodology and processes.
• Work with distributors and partners for maximum efficiency
• Collaborate with both international and domestic colleagues to expand deal size and value to the customer.
• Provide timely and insightful input back to other corporate functions, particularly product management and marketing.

Requirements:

• Extensive, minimum of 5 years working experience demonstrated ability of direct New Business Account Management, selling into Enterprise or Commercial Markets selling with/& through Channel Partners is important.
• Very comfortable in the “C” suite: you have a record of closing six and seven-figure software licensing deals. You have the ability to grow and scale upward with the company; first-line management experience is a plus.
• Strong executive presence and polish, with outstanding management, interpersonal, written and presentation skills.
• Thrives in a dynamic, fast-growing, rapidly changing environment while being able to work independently and remotely from other members of your team and corporate.
• Relevant software/solution experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.
• Track record of success and knowledge with prospects and customers in the defined territory.
• Outstanding skills in managing deals with many partners and ability to demonstrate influence without authority.
• Desire to learn, adapt and you want to continuously learn about businesses and innovative technologies. "Growth Mindset"
• Self-starter with tight-knit collaboration and partnership with internal teams as well as external partners.
• Experience in using CRM systems (Salesforce.com).
• Will be supporting Thailand's growing market and hence Thai speaking ability is required.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Engagement Manager plays the critical role for setting customers up for Success by prescriptively shaping and then leading the execution of large and transformational projects at our most strategic customers. The Engagement Manager is a technical integration specialist and serves as a trusted advisor to customers in their portfolio, providing guidance to Sales & Professional Services teams, ensuring synergies across each customer’s projects, and ensuring the highest levels of customer satisfaction. Partnered with a Success Partner (Sales person), the Engagement Manager’s time is split between pre and post sales activities, acting as the Technical Delivery expert across the portfolio of products and engaging other SMEs across the organization to develop and articulate comprehensive implementation proposals. The Engagement Manager will then maintain the executive relationships and act as an escalation point within these implementations in a billable capacity, ensuring tight stakeholder alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success.

The most successful Engagement Managers have a broad range of IT and consulting experience, with deep technical knowledge of application integration, API management solutions along with project management and cloud computing environments. They are comfortable operating in an amorphous pre-sales environment, excel in coalescing competing and chaotic needs and challenges into a comprehensive and sound plan for delivering Customer Success. Candidates must have personally demonstrated prescriptive solutioning, demonstrate immense project delivery credibility, providing strong leadership and hands-on participation in strategic engagements. The efficacy of Engagement Manager is measured by the ultimate success of the Customers in their portfolio.

Role Description:

• Aligning closely with Account and Services Sales teams to own pre-sales activities such as scoping, solutioning, SOW development and project staffing

• Leading technical discovery workshops, internal and external interactions in order to come up with integration solutions, build scope and estimate effort required to deliver those engagements. Engagement Managers are critical at determining the engagement models with the customers, depending on the agreed success plan.

• Leading the development of client-specific implementation proposals, SOWs, staffing plans, engaging with SMEs across the organization to gain consensus on an acceptable proposal

• Provide the Professional Services team with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful project delivery

• Where appropriate and required for Customer Success, providing direct oversight to the project team during the full lifecycle of the engagement

• Retain and nurture relationships post-engagement to ensure ongoing opportunities are realized and acted upon appropriately

• Manage project- and account-level escalations as needed

• Anticipate needs and position training, support and other solutions that may be needed for a successful customer experience

• Ensure that engagements conclude with fully satisfied clients that are willing to be references for new potential clients

• Manage multiple strategic clients simultaneously

• Navigating and engaging within our partner ecosystems, where partners may simultaneously work with you and compete with you around a common set of accounts

• Deep understanding of factors that drive customer success for MuleSoft (or similar) implementations and how they directly contribute to long term customer retention

• The ability to proactively identify and mitigate risks to customer success, be it through the addition of new products and services, strategy & planning, or escalation

• Proactively mitigate and manage critical escalations and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executives

• Travel 40-70% (depends on geography and account distribution)

Your Impact, as Engagement Manager, you:

• Have broad integration solutions, technical expertise or unique knowledge, use skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways.

• Work on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.

• Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.

• Contact pertain to significant matters often involving coordination among groups.

• Act independently to determine methods and procedures on new or special assignments.

• May supervise the activities of others.

MINIMUM QUALIFICATIONS:

• Experience as an integration technical architect in a mid to large sized organization focused on integration, API roadmaps and strategy is a critical requirement. You are able to demonstrate deep technical knowledge of application integration, microservices, API management solutions along with delivery management and cloud computing environments

• Experience delivering consulting services, including team leadership and active involvement in selling professional services

• Experience managing C-level client relationships, including escalation resolution

• Enterprise-level project management experience

• Experience operating in a pre-sales environment, shaping and scoping large and complex implementation projects

• Experience as a technical and/or functional architect in a mid to large sized organization focused on integration, API roadmaps and strategy

• Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role

• BA/BS or equivalent; MBA is a plus

PREFERRED QUALIFICATIONS:

• Able to command a group audience, facilitate solutioning and lead discussions such as implementation methodology, salesforce.com road mapping, social enterprise strategy, mobile strategy and executive-level requirement gathering sessions

• Highly developed soft skills, with the ability to adjust communication style based on the audience and difficult client situations

• Excellent analytical & problem solving skills

• Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment

• Demonstrated ability to lead and manage teams through influence while also functioning as an individual contributor / team member

• History of working in a consultative selling environment, where clients seek and value your opinions and see your advice as objective and unbiased

• Enterprise transformation experience, including a track record of selling targeted engagements that will underpin Salesforce’s “customer company” strategy

• Salesforce.com, CRM experience preferred

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Responsibilities

You will be part of a team that administers the building regulations and develops new strategies that will shape a future-ready and inclusive built environment for Singapore. You will be involved in:

• Reviewing submissions on building plans including designs related to safety, environmental sustainability and barrier-free accessibility

• Developing strategies, policies and processes in relation to Building Control and the advancement of Universal Design (UD) in the built environment

• Promoting Accessibility Fund and conducting accessibility audits of buildings

• Working closely with internal and external stakeholders in the review/development of accessibility standards and the promotion of UD through outreach activities

Requirements:

• A degree in Engineering, or Building-related discipline

• At least 3 years of relevant building design and project management experience

• Good command of spoken and written English

• Strong analytical, communication and interpersonal skills

• Able to work independently and as a team player, and perform under pressure

• Knowledge and experience in Building Information Modelling (BIM) an advantage

Successful candidates will be offered contract employment. Interested applicants, please apply online.

Company: Advertising/Marketing/Media, Events management/Exhibition, Entertainment & Game Company

Location: West (Near MRT Station)

Position: HR and Admin Manager (Job ID: 18903)

Job Description:

The HR Manager will be responsible for overseeing both human resources and administrative functions. This dual role involves developing and implementing HR strategies, managing administrative operations, and ensuring a positive work environment for our team.

The duties & responsibilities include, but are not limited to:

1. Recruitment and Staffing:
Develop and update job descriptions.
Coordinate the recruitment process, including job postings, interviewing, and selection.

2. Employee Relations:
Manage employee relations, address concerns, and mediate conflicts.
Foster a positive work environment and employee engagement.

3. Performance Management:
Implement and oversee performance appraisal processes.
Address performance issues and implement improvement plans.

4. Training and Development:
Identify training needs and design programs to enhance employee skills.
Facilitate employee development initiatives.

5. HR Administration:
Maintain accurate employee records.
Handle HR administrative tasks, including payroll and documentation.

6. Policy Development and Compliance:
Develop and update HR policies and procedures.
Ensure compliance with relevant employment laws and regulations.

7. Strategic Planning:
Contribute to the development of HR strategies aligned with company goals.
Collaborate with management on organizational development initiatives.

Administration:
1. Office Operations:
Oversee day-to-day administrative operations.
Ensure the smooth functioning of office facilities and equipment.

2. Vendor Management:
Liaise with vendors for office supplies, maintenance, and other services.
Negotiate contracts and agreements with vendors.

3. Communication and Correspondence:
Manage internal and external communication channels.
Handle official correspondence and documentation.

4. Event Coordination:
Coordinate and organize company events, meetings, and conferences.

5. IT Support Coordination:
Collaborate with IT support to address technology-related needs.
Ensure the availability and functionality of IT systems.

Job Requirements:

1 - Bachelor's degree in Human Resources, Business Administration, or a related field.
2 - Experience in a managerial or leadership role.
3 - Strong communication and interpersonal skills.
4 - In-depth knowledge of HR practices and employment laws.
5 - Proficient in office administration and organizational management.
6 - Demonstrated leadership abilities.
7 - Ability to work collaboratively with cross-functional teams.
8 - Strong problem-solving skills, with the ability to make informed decisions.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Lee Xin Hui

EA Registration No: R22108046

Pasona Singapore Pte Ltd

1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246

EA License No:90C4069

Key Account Manager (FMCG)

Location: Woodland

Salary range : $3,500 - $4,500

Working days: Monday - Friday (9am - 6pm)

Job Responsibilities

• Building and maintaining strong relationships with key clients, understanding their business needs, and ensuring their satisfaction with products or services
• Developing and executing strategic account plans to drive growth and maximize revenue from key accounts
• Acting as the primary point of contact for key clients, addressing their inquiries, resolving issues, and proactively identifying opportunities for upselling and cross-selling
• Conducting regular business reviews and performance analyses for key accounts, providing valuable insights and recommendations to enhance client partnerships
• Negotiating contract renewals and pricing agreements, ensuring mutually beneficial terms for both the company and key clients
• Identifying new business opportunities within existing accounts and strategizing to expand the company's footprint in the market
• Analyzing competitor activities and market dynamics, adjusting account strategies accordingly to maintain a competitive advantage
• Keeping track of key performance indicators (KPIs) and key account metrics, using data-driven insights to measure success and drive continuous improvement
• Collaborating with internal teams, such as sales, marketing, and customer support, to deliver exceptional customer experiences and meet client expectations
• Staying updated with industry trends and market developments, anticipating changes in clients' needs, and tailoring solutions to meet evolving requirements

Job Requirements

• Diploma/degree in Sales, Marketing, Business Administration, or a related field
• Familiarity with CRM tools (eg. Salesforce) would be a plus
• Experience in FMCG (non-food) / Health & Beauty industry is required

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Job Description

• Manage internet marketing campaigns, newsletter/magazine, subscription and website maintenance.
• Assist Head of Sales in developing, planning, executive and monitoring marketing activities.
• Organize, coordinate & executive marketing events such as seminars, workshop and exhibition and provide event site support.
• Plan and conceptualize marketing initiatives/campaigns with business partners.
• Initiate marketing programs & collaborate within internal & external on marketing events.
• Manage marketing department budget.
• Manage creation and copywriting work of all marketing materials including product catalogues, promotional flyers, advertising materials, etc.
• Manage and maintain a library of product image database.
• Manage and control all marketing collateral sourcing, printing, inventory - not limiting to catalogues, brochures, corporate gifts, etc
• Manage all product related information update on website.
• Develop and maintain a social media program.
• Update and maintain all corporate presentation materials
• Oversee and ensure all corporate materials created adhere to corporate identity (CI)
• Any other ad hoc duties assigned by HOD and management

Requirements:

• A University Degree in Marketing OR at least a Diploma/Advanced/Higher/Graduate Diploma in related fields of marketing or business or corporate communications.
• At least 2-5 Year(s) of working experience in the related field.
• Proficient in MS office applications, graphics design skills and marketing software (Adobe Photoshop, Illustrator, InDesign, Pardot CRM)
• Strong organizational and time-management skills
• Creative and innovative, able to work independently, excellent written and speaking communication skill.
• Ability to work with minimal supervision and make independent decisions

• Achieve sales target and generate sales for the company under Freight Forwarding Division.
• Handle FCL & LCL Sea freight quotations to overseas customers and domestic customers.
• Give timely updates and market trends with all parties involved.
• Assist on providing solutions in all shipment matters.

Requirements:

• Degree and above
• At least 5 years of sales experience in Singapore & Far East market in Logistics, Freight Forwarding, Shipping Industry.
• Proactive, customer focused and excellent communication skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job Responsibilities:

• Builds market position by locating, developing, defining, and closing business relationships.
• Identifies trendsetter ideas by researching industry and related events, publications, and announcements.
• Tracks individual contributors and their accomplishments.
• Locates or proposes potential business deals by contacting potential partners.
• Discovers and explores business opportunities.
• Screens potential business deals by analyzing market strategies, deal requirements, and financials.
• Evaluates options and resolves internal priorities.
• Recommends equity investments.
• Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations.
• Examines risks and potentials for the business opportunities.
• Estimates partners’ needs and goals.
• Closes new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business operations.
• Protects organization’s value by keeping information confidential.
• Enhances organization’s reputation by accepting ownership for accomplishing new and different requests.
• Explores opportunities to add value to job accomplishments.

Position Overview: We are seeking an experienced and compassionate Nurse Manager to lead our dedicated team of 8-10 nurses providing homecare services. The Nurse Manager will be responsible for ensuring the delivery of high-quality care, managing the nursing team, and maintaining compliance with clinical standards and organizational goals.

Key Responsibilities:

Team Leadership and Coaching:

• Manage and coach a team of 8-10 nurses.
• Lead and support the development needs of the nursing team.
• Prioritize care in collaboration with patients and caregivers.

Nursing Manpower Management:

• Manage nursing manpower in the areas of recruitment and talent retention.
• Acclimate new nurses to the team as a preceptor.
• Conduct regular home visits with the nurses to establish best practices and maintain standards of care.

Performance Management:

• Ensure that the team reviews and adopts measures to achieve KPI targets.
• Ensure compliance with clinical pathways in management.
• Provide patient and caregiver education on symptom control and coping skills.

Resource Management:

• Manage and maintain an adequate stock of medical drugs and equipment.
• Oversee and prepare the annual budget in accordance with the organization's strategic plan.
  

Requirements:

• A state registered Nurse with at least 5 years of experience in leadership.
• Experience in Palliative Care Nursing is preferred.
• At least 8 years of nursing experience, preferably in an acute setting such as a restructured hospital.
• Good management and coaching skills.
• Clinical supervision skills.
• Conflict management skills.
• Ability to apply both rational and creative processes.
• Bilingual and the ability to communicate in the local dialect will be advantageous to communicate with dialect-speaking patients and families.

To apply, please visit www.gmprecruit.com and search for Job Reference: 23385
To learn more about this opportunity, please contact Goh Bao Yee at [email protected]
We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Goh Bao Yee | Registration No: R1766609

Responsibilities:

• Develop and execute creative marketing and communication strategies, plans and approaches to the market
• Create and manage special events and campaign calendar
• Initiate new creative solutions to support company's business operation
• Creating of marketing material and proposal kits
• Responsible for content management and oversees company's various social media profiles and respond to reviews/enquiries
• Lead in outreaching to different partners and digital platforms for branding and marketing opportunities
• Any other duties as assigned

Requirements:

• Degree or Diploma in Marketing Mass Communications, Creative Media Design, Digital marketing, Marketing, Advertising and relevant fields
• Preferably work experience in handling E-commerce platform
• Proficient in MS Word, Excel and PowerPoint and knowledge in Photoshop, Illustrator and video editing software
• Knowledge in other word processing and web analytics tools will be an advantage
• Creative, detail-oriented, proactive and result-oriented
• Able to work independently and meet deadlines

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

To develop, implement and maintain the Human Resource strategy and policies which support the strategic needs, growth and profitability of the business; be part of the Singapore HR team to contribute in the development of progressive HR practices; and support the APAC HR team in the implementation of regional programs.

Key Job Responsibilities:

• Develop and deploy the HR strategy in collaboration with the site leadership team to manage and drive the culture and align the organization to support the business, taking into account the corporate core values.
• Manage, lead, develop and follow up Organizational development in collaboration of site leadership team (e.g. Efficient recruiting, competence management, performance management, succession planning, talent development etc.).
• Advise the organization on Compensation & Benefits package to be competitive and sustainable for the business.
• Contribute to strategic decision-making processes by providing HR expertise.
• Initiate, develop, implement, coordinate, and follow up of current and new, local and APAC HR strategy, requirements, processes and projects into the local format to ensure an effective HR support to the local business processes, with respect to local (legal) requirements.Create, implement, communicate on HR and other policies and guidelines throughout the organization.
• Ensure compliance with Singapore Employment law, data protection and other relevant legislations, and Group Corporate Governance standard.
• Lead, coach and develop HR and secretarial/admin team to ensure that a professional and cost-effective service is delivered to the business and its employees.
• Manage employee/union relation and lead the negotiations for the collective agreement with the union.
• Manage secondment and support Alpha project resourcing plan.
• A member of the Site Leadership Team and foster a positive workplace culture.
• Support MCMSG branch offices (Malaysia and Taiwan).
• Other duties as assigned to meet business and operation needs.

Requirements on Candidates:

• Degree holder
• Minimum 8 years working experience in HR and conversant in all aspect of HR functions
• Experience working in unionised company
• Experience in organisation development and change management
• Strong teamwork and influencing skills, with the ability to drive results.
• Capability to work efficiently under pressure and meet tight deadlines.
• An organized and meticulous approach to tasks.
• Proficient in delivering effective presentations to the leadership team.
• Demonstrate initiative, independence, and flexibility to improve processes.
• Excellent oral and written communication skills, along with strong interpersonal abilities.
• Problem solving and creative thinking skills.
• Familiar with Singapore’s legislation and MOM Work Pass guideline.
• Knowledge in job evaluation methodology.
• Experience in digitalisation of HR processes. E.g. Office 365 applications (including Power BI, Power Automate, etc.), workday

Come join us to express your Andaz as Assistant Manager - Housekeeping if the following describes you.

Your foundation in housekeeping is solid. Your passion for the people on your team and the impact they have on guest care fuels your day. You strive for the most efficient way to complete tasks safely and enjoy sharing what you know.

You will be responsible to assist with the smooth and efficient running of the Housekeeping department. The Assistant Manager -Housekeeping is responsible to assist the Executive Housekeeper in managing the day-to-day operation of the housekeeping department, including the training and supervision of attendants and team leaders.

Your Profile

• Ideally with a relevant degree or diploma in Hospitality or Tourism management
• Minimum 2 years work experience as Assistant Manager or Team Leader - Housekeeping.
• Good communication and customer relations skills.
• A can-do attitude

** Please note that this is a local packaged position and we regret that only shortlisted candidates will be notified **

• Take charge of the Accounts Receivable procedure, dealing with outstanding accounts.
• Manage employee claims and manage the cash book.
• Oversee ISO management and handle internal and external audit concerns.

Requirements:

• Diploma and above.
• At least 2 years of experience in using SAP system.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Job Descriptions

• Manage and oversee the smooth flow of operations in the restaurant
• Supervise and train staff including delegating of duties and manpower planning, and provide support whenever required
• Ensure the call-in and online reservations are well taken care of
• Handle and deliver orders accurately
• Inform the Kitchen and Wait Staff of any special food requirements or change of orders
• Ensure good customer service standards and strive for a memorable dining experience for guests
• Manage and address customers’ feedback and complaints promptly
• Explain to guests the menu items and restaurant background
• Offer recommendations when needed
• Recommend wine options
• Create and update drink menus
• Monitor inventory and stock levels
• Optimise beverage sales and profitability
• Maintain highest standard of cleanliness in the restaurant

Job Requirements

• Diploma in Hospitality, Hotel Management, or equivalent
• At least 5 years proven work experience as a Front of House, or a similar role in the Hospitality industry
• Good knowledge in wine
• Strong leadership skills
• Excellent communication and interpersonal skills
• Good time management and organizational skills
• Well-groomed individual with a positive personality
• Restaurant is closed on Sunday
• 5 off days in a month

Working hours

• 2pm-11pm, Sunday Off. 6 days a week

Job ID: 18788

• Location: Boon Lay, Pioneer
• Working hours: 8.30am – 5.30pm (Mon – Fri)
• Salary: up to $6,000 (Depending on experiences)

Job Description

１）Contract Review:
Conduct a comprehensive review of employment contracts, ensuring legal compliance and alignment with company policies.
Collaborate with legal or consulting companies as needed for contract modifications.

２）Performance Evaluation Setup:
Develop and implement a robust performance evaluation system to assess employee performance effectively.
Provide training and support to managers on the performance evaluation process.

３）Recruitment Strategy with QUOTA Consideration:
Devise and execute recruitment strategies, considering QUOTA limitations, especially in alignment with the expansion plans for stores, factories, and offices.
Focus on local staffing requirements in line with the company's growth strategies.

４）Position, Role, and Compensation Disparity Proposal:
Propose strategies for defining roles, positions, and considerations for salary disparities between local and foreign staff.
Ensure a fair and transparent compensation structure across different roles.

５）Employee Benefits Proposal:
Evaluate and suggest improvements to the existing employee benefits package.
Align benefits with industry standards and employee needs.

６）Market Range Definition:
Research and set market ranges for salaries and benefits to remain competitive in the industry.
Ensure the company's compensation packages attract and retain top talent.

Job Requirement

1. Experience of HR in F&B or retail industry:
Proven experience in HR roles with a focus on employee relations, recruitment, or other relevant areas.
Familiarity with HR policies, procedures, and best practices.
Experience in managing workers and part-time workers, or working experience in F＆B or retail will be necessary.

2. Communication Skills in Chinese and Adaptability
Ability to adapt to changing priorities and work in a dynamic environment.
Strong interpersonal and communication skills.
Chinese language will be necessary to liaise with Chinese speaking stakeholders.

3. Employee Relations:
Previous involvement in handling employee relations issues and conflict resolution.
Knowledge of creating a positive and inclusive workplace culture.
Strong problem-solving skills and the ability to provide effective HR solutions.

Interested applicants, kindly send your updated resume to Joanne (R21101135) [email protected] with the email subject header "Job Application for 18788,"Human Resource Manager (Food Industry)".

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Pasona Singapore Pte Ltd

Joanne Yeo Min Qian
EA License No:90C4069

Registration No.: R21101135

Role Purpose

Own brand P&Ls in local markets together with the Country Managers and work together to deliver SEA Mixables portfolio plans. Build relevant marketing campaigns, assets and toolkits in line with global guidelines to maximise long-term sustainable value growth and act as a consultant to in-market teams on building long term brand equity.

Accountabilities

• Create, champion and manage SEA Marketing’s vision and strategy for WG&S Mixables portfolio that supports delivery of the markets’ strategies
• Build innovative and forward-thinking initiatives to equip markets with tools to create effective brand building campaigns
• Responsible for experientially led campaigns, lead and own NPD / Gifting / VAP solutions based on market needs and relevance to unlock growth
• Develop, understand and communicate the local consumer insights, collaborating with in-market teams and global insights where possible, to support building of appropriate marketing plans
• Work with the respective Country Managers and Global Brand teams to deliver the portfolio plans for SEA, based on category value pools, consumer insight and our ability to win
• Engage and work closely with Global Brand teams on the relevant global brand plans and translate these into local brand plans and omnichannel campaigns for key BMCs in line with local priorities, including development of appropriate brand assets, shopper toolkits and brand guidelines (incl. pricing guidelines)
• Strategize and develop BA activity led plans for SEA in partnership with Portfolio Managers on how best to adapt to local markets
• Collaborate with regional agencies to support relevant campaigns while overseeing local agencies with Portfolio Managers to assure our brand credentials are translated according to global guidelines
• Own brand P&Ls in conjunction with the Country Managers, driving brand and campaign prioritisation, investment levels and mix of long-term and short-term levers in line with agreed ambitions within local brand plans
• Contributing and involved in BPMs, Cycle Planning, S&OP, LE1, LE2, Brand planning process and 5YP discussions
• Work closely with Customer Marketing Manager - SEA to ensure omnichannel plans are in place for the markets along with the Luxury team for alignment on the roles of each SKU
• Oversee the execution of each brand plan in SEA, supporting the in-market Portfolio Managers on marketing plans, spend allocation and tracking effectiveness of plans
• Ensure the measurement and evaluation of key local marketing programmes to ensure their effectiveness and drive continuous improvement via recommendations and solutions

Looking for Sales and Marketing Executive

Job Scope:

- Cold calling and generate appointments. (B2B)

- Confident present to decision makers.

- Develop, build, and manage a client base of corporate accounts.

- Target new and existing corporate accounts.

- Prepare and deliver presentations demonstrating Company products and services.

- Successful on-boarding of new clients.

- Achieve monthly sales target and maintain good relationship with clients.

- Process order transactions including quotation, customers’ records updates and correspondence.

- Provide administrative support to the sales team and other relevant departments.

Requirements:

- Minimum qualification O Levels.

- Working experience in related field, preferably have sales experience.

- Ambitious.

- Performance-oriented and sales-driven individual that fancies being remunerated generously through sheer hard-work and effort.

- Independent, hardworking and highly responsible individual with a great sense of responsibility.

- Passionate and driven with strong ability to self-motivate.

Company is a new start up and willing to offer good career prospect & progress!

Benefits:

Basic Monthly Salary - $2,500

High Commission scheme

Career Advance Opportunity

Office located at 5mins walk away from Chinatown MRT

Monday – Friday 9am to 6pm