Job Overview

The SEA User Operations Director will lead the User Operations department, overseeing Chagee SEA's digital business initiatives across Southeast Asia. This role involves managing membership programs, private domain channels, O2O (online-to-offline) strategies, and overall user engagement and experience. The ideal candidate will develop and implement strategies to enhance user acquisition, retention, and engagement, distinguishing these activities from traditional marketing and digital marketing functions.

Key Responsibilities

• Strategy Development: Develop and execute user operations strategies to drive membership growth, enhance user engagement, and improve user retention across digital platforms.
• Membership Management: Oversee the management of user membership programs, ensuring they deliver value to members and support business goals.
• Private Domain and Channels: Manage private domain operations and various user channels to optimize user interactions and engagement.
• O2O Operations: Implement and manage online-to-offline (O2O) initiatives to seamlessly integrate digital and physical user experiences.
• Data Analysis: Utilize data analytics to track and analyze user behavior, identify trends, and inform strategic decisions.
• User Experience: Continuously improve the user experience by implementing feedback mechanisms and ensuring high standards of service delivery.
• Collaboration: Work closely with cross-functional teams, including IT, product development, and customer service, to ensure cohesive and effective user operations.
• Process Improvement: Identify and implement process improvements to enhance operational efficiency and effectiveness in user management.
• Leadership: Lead and develop a high-performing user operations team, fostering a culture of continuous improvement and innovation.

Preferred Skills

• Strong understanding of user operations principles, including membership management, user engagement, and O2O strategies.
• Excellent analytical and problem-solving skills.
• Proficiency in data analytics tools and software.
• Outstanding communication and leadership skills.
• Proven ability to manage multiple tasks and deadlines.
• Experience in managing user operations in a digital business environment.
• Strong leadership abilities and experience in team management.

Authentic, inspiring, out-going, passionate and warm? Yes, that’s you! PEMENCO welcomes you onboard with us if you are the above. We are looking for an individual who poses an affinity for good guest service.

Join us as a Operations Manager in PEMENCO family. This is a vital role that marks the core giving the best experience to our guest.

We are looking for someone who can:

• Manage the daily operations of the restaurant and reports to the Operations Director for all matters in regards to the operational flow.
• In-charge of monthly team roster, total sales report, team performance KPI and overall inventory upkeep.
• Establish good-initiative service standards & procedures for our guest providing them an unforgettable dining experience with us.
• Plan and assign all pre-opening duties and closing duties to the floor team of the day.
• Support the Management of the outlet.
• Any other ad-hoc duties as assigned.

Job Requirement

• Both a team-leader who is able to empatize and plan ahead for the best of the team and a team-player that bonds the family together.
• A guest-first approach to hospitality.
• Possess problem solving, motivating and organization skills.
• Be well-versed with all the in-house products and services with the ability to maximise sales per table.
• Carry oneself with positivity during operational duty and display of good vibe influence to our guests and team members.
• Strong interpersonal and communication skills
• Passion to work in a dynamic environment.
• Able to work shifts, weekends and public holidays.

Benefits & Advantages in joining us

• Monthly sales target incentives up to $1500. Commensurate base on your contributions and efforts given.
• Career growth opportunities
• Eyecare, Dental, Medical & Insurance Coverage
• 5 days work week
• Referral bonus

Authentic, inspiring, out-going, passionate and warm? Yes, that’s you! PEMENCO welcomes you onboard with us if you are the above. We are looking for an individual who poses an affinity for good guest service with an extra mile.

Join us as a Operations Director in PEMENCO family. This is a vital role that marks the core to build an environment not only giving the best experience to our guest but also to our family at work.

We are looking for someone who can:

• Manage the daily operations of the restaurant and reports to the Management for all matters in regards to the operational flow.
• Conolidates the restaurant's monthly reports and present to the Management for improvements proposal.
• Establish good-initiative service standards & procedures for our guest providing them an unforgettable dining experience with us.
• Review and streamline work processes to ensure optimum effectiveness and efficiency.
• Develop long and short term goals with strategies / best practices.
• Take on special projects as assigned and monitor the development and progress to ensure successful completion of these projects.
• Undertake performance management and review of staff by directing, motivating, developing, and counselling staff where appropriate, in their performance towards operational excellence.
• Responsible for assessing and identifying the potential risk that may hinder reputation, safety, and financial well-being of an organisation.
• Any other ad-hoc duties as assigned.

Job Requirement

• Both a team-leader who is able to empatize and plan ahead for the best of the team and a team-player that bonds the family together.
• A guest-first approach to hospitality.
• Possess problem solving, motivating and organization skills.
• Be well-versed with all the in-house products and services with the ability to maximise sales per table.
• Carry oneself with positivity during operational duty and display of good vibe influence to our guests and team members.
• Strong interpersonal and communication skills
• Passion to work in a dynamic environment.
• Able to work shifts, weekends and public holidays.

Benefits & Advantages in joining us

• Monthly group sales target incentive. Commensurate base on leadership and team performance.
• Career growth opportunities
• Eyecare, Dental, Medical & Insurance Coverage
• 5 Days Alternate work week
• Referral bonus

Job Role:

· Enable client activities through timely action on client requests with high precision

· Leverage leading technology tools to automate and improve efficiency

· Collaborate well with partners from various functions and come up with innovative solutions for our clients

· Maintain client privacy by demonstrating sensitivity and keen understanding of data confidentiality

· Protect the bank by maintaining in-depth awareness of potential breaches and act proactively to prevent their occurrence.

Skills and Qualifications:

· University degree, preferably in banking or finance related discipline

· Several years of experience in bank operational roles, preferably wealth management related

· Keen understanding of client lifecycle processes which includes documentation, screening and static change

· Good client service mindset with excellent communication and problem solving skills

· Strong risk and control mindset with a structured and logical approach to analysis and problem-solving

Additional points:

· Fresh grads with Internship exp in a Bank on the Operations side either Back office or Middle office

· People up to 2 years of exp in any Bank Ops role in Back office Or Middle office -Candidate has worked in any of the Run The Bank Process

· The candidate needs to demonstrate a level of efficiency and attention to detail while under pressure strictly adhering to timelines

· Candidates with good communications skills

Responsibilities:

• Manage and take in accident reporting and explain claims process to customers
• Liaised with insurance company pertaining motor claims / accident reporting reporting matters
• Study vehicle damaged area and able to put up proper repair estimation to surveyor/insurance company
• Conduct vehicle checks for body and paintwork repairs
• Administration duties such as check costing, claims and purchase of spare parts
• Take in servicing/accident vehicle and provide quotation

Job Details:

• At least 1 - 2 years of relevant experience in the Automotive industry.
• No experiences, but willing to learn will be good. Training will be provided.
• Possess good customer oriented and comunication skills
• Experience in doing motor claims in authorised workshop / service centres will have an added advantage
• Candidates with no experiences but willing to learn are welcome

Interested applicants, click APPLY NOW or text +65 8157 0929 for fast response. only shortlisted applicants will be notified

Benny Teo Jie Yi

Reg No. R1876853

EA License No: 23C2072

Operator, DC Operations:-

Key Responsibilities:-

1. Processing vendor/visitor DC security clearance.

2. Escort vendor/visitor into DC.

3. Escalation and attending to alert notification (after office hours).

4. Support monthly, quarterly, yearly maintenance and Building

management maintenance, E.g. power shutdown, aircon, UPS.

5. Support and coordinate for hardware disposal, E.g. Harddisk, media,

backup tapes.

6. Load/Unload backup tapes and prepare to send off-site.

7. Maintain and update hardware inventory and rack system.

8. Conduct daily checks to ensure DC temperature at acceptable level,

unusual blinking light and sound generated from devices.

9. Raise incident in ITSM and monitor till closure.

10. Prepare daily/monthly report to customer.

Requirements and other details:-

Mandatory Skills: Enterprise Monitoring

Contract Duration: 12 months.

Security clearance *: CAT 2

24 * 7 standby:Yes

Shiftwork:No

Monthly Allowances: Yes

Performance / Completion Bonus: NA

Job purpose:

An exciting opportunity to gain broad experience on managing a range of Trade Finance Products including Working Capital solutions. Develop a skill set as a foundation for a career in Trade Finance Back Office, Middle Office, and Trade Sales. Depending on business requirements, and candidate performance in the following areas:

(i) Operations

Processing of the trade finance business for customers, including client and stakeholder communication.

Ensuring compliance with first line of defence responsibilities.

Key activities:

• Support the operation team on the end-to-end process in handling Documentary Credit and/or Guarantee transactions, Working Capital Solutions transactions including pre-processing & post- processing tasks.
• Providing process-oriented advice to Customers with due consideration given to their specific needs and the bank’s operational requirements.
• Support Senior Trade specialist in performing 2nd level control (internal) on transactions executed to ensure transactions completed in adherence to Global Procedures and/or Internal Guidelines
• Support Local Head in reviewing and/or updating Internal /Global procedures/guidelines whenever required.
• Support Local Head on any adhoc topic/initiative/project.

Formal education:

• Relevant bachelor’s degree or diploma
• Not more than 1 year working experience

Event Secret Service (ESS): Singapore's Premier Hospitality and Operations Company

Event Secret Service is more than a conventional recruitment or manpower agency; we are specialists in delivering Professional Event Staffing, Operations Execution, Hospitality Services and Management of these areas, for the Singapore Event Industry.
Our expertise lies in delivering invaluable assistance for on-ground events, roadshows, and activations. What sets us apart is our comprehensive approach, managing our talent pool and ensuring they receive training to provide exceptional value to our clients.

https://www.nae-eventsecretservice.com/

Event Secret Service (ESS) is seeking to hire an Event Operations Intern to serve in the Event Operations Department.

The intern will have the opportunity to work in one of the sub-departments: Administration.

General Role - Event Operations :

• Support event logistics by setting up equipment and providing on-site assistance during events.
• Manage operational aspects, including pre-event preparations, timelines, quotations, and logistical requirements.
• Assist in event hire recruitment processes and handle contract administration.
• Contribute to the development and implementation of event plans, timelines, and schedules.
• Coordinate event staffing, organize members' attendance details, and provide excellent customer service to event attendees.
• Maintain accurate employee data in the HR system , Foster employee engagement through site visits, organize events, and coordinate impactful training programs.

Support Role - Administration & Business Development :

• Conduct a wide range of advanced administrative tasks, such as calendar management and quotation management.
• Possess strong organizational skills to prioritize tasks strategically. Plan, manage, and execute various admin meeting tasks such as scheduling client meeting and meeting communications

The Event Operations Internship at ESS is designed to enhance interns' skills in communication, technology, quantitative reasoning, and teamwork. It affords opportunities to engage with professional mentors, expand networks within the event industry, and gain valuable exposure. The internship prioritises the support of interns' professional development, providing a solid foundation for their future careers in event operations.

The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).

In this role, you will be responsible for providing exceptional customer service and achieving sales targets. As a senior member of the sales team, you will also be expected to mentor client advisors to ensure the delivery of exceptional customer service and sales performance. In addition, managing and maintaining store display standards and arrangement of merchandise as well as stock/shelves replenishment according to the company’s Standard Operating Procedures.

Responsibilities:

· Handling customer enquiries on promotions and leading customer to products

· Achieving sales, delivering service and operations excellence

· Participating in stock-take

· Performing general housekeeping duties to ensure the store’s cleanliness and tidiness

· Operating cashier counter and processing sales proceeds

· Engaging in innovation and productivity initiatives for the store to drive seamless customer experience across channels

· Performing out-of-stock and overstock reviews and making reorder proposals to the Store Manager

· Handling order fulfilment processes for customers

· Manage customer enquiries on Company email

· Handle and manage delivery/ despatch

We are looking for an enthusiastic and meticulous Finance Manager to join our team. This role involves assisting and supporting the Senior Finance Manager in the timely and accurate submission of management reports, as well as overseeing the daily financial operations of the organisation.

Full Spectrum of Finance Operations:

• Review the team’s output periodically and ensure timely, accurate submission of management reports and schedules.
• Maintain bi-weekly cash balances and borrowings schedules to the CFO. Plan and estimate overall funding requirements for each payment cycle.
• Part of the team to prepare monthly payroll processing.
• Ensure contracts for sales and purchases are properly entered, recorded and filed.
• Manage key customers and vendors on their respective billings, and accounting treatments and ensure timely payments/receipts.
• Attend and respond to customers, vendors, and internal emails after internal deliberation.
• Review PR and ascertain reasonableness for approval, instruct team to raise PO accordingly after PR is duly executed.

Overseas Entities and Financial Reporting:

• Review overseas subsidiaries' management reports and schedules for reasonableness. Ensure proper and accurate recording of transactions in accordance to accounting standards.
• Monthly review of sales and cost of sales, analyzed the gross profit margins by segments, projects, and customers.
• Support quarterly group consolidation, schedules, and analysis.
• Prepare quarterly GST submission/reconciliation and income tax computation.
• Support and attend to yearly audits and other statutory filings. i.e. preparation of financial statements.

Additional Responsibilities:

• Review of intercompany matrix and reconciliations of the group.
• Set up finance manual and update standard operating processes.
• Support in ad-hoc finance functions and projects as assigned.

Desirable Skills/ Qualities

• Strong verbal and written communication skills
• Hands-on, meticulous, with great attention to detail.
• Good leader and team player with strong interpersonal skills.
• Ability to multi-task and prioritise in a fast-paced and dynamic environment.
• Very organised, highly motivated and willing to accept changes and challenges.

Requirements

• Bachelor’s Degree in Accountancy, with CPA/CA or equivalent.
• Minimum 10 years of relevant experience and with at least 5 years in managerial roles.
• Well-versed in accounting standards and tax basics. Strong workflow process with a compliance mindset.
• Proficiency in Excel and Microsoft Office; knowledge of SAP B1 and/or Oracle is an advantage.

EV-Electric (EVe) Charging Pte Ltd is a subsidiary of the Land Transport Authority of Singapore (LTA), which coordinates the national effort to undertake the electrical infrastructure upgrades and deployment of electric vehicles charging points (EVCPs) primarily in Singapore’s residential carparks.

You will lead the project execution of the electrical infrastructure upgrade (including substations, consumer switch rooms) for power provision to EV chargers.

Overall, as a Design Manager, you will be responsible for the Charging Operations in the assigned zone(s). The job will include the following:

· Develop and implement end-to-end design development and deployment of EV chargers in public car parks. This also includes developing the tender specifications and requirements.

· Lead the design reviews to ensure EV charger deployment are carried out in compliance with the contract specifications and agencies’ code of practices and regulations.

· Support the deployment management process and coordinate with other public agencies to facilitate approval processes.

This role will also require collaboration with other government agencies, industry partners and community partners to manage the EVCPs’ installation within a designated geographical boundary. Project and people management skills will be tested to meet the master project implementation schedule, as well as to ensure smooth downstream operations and maintenance.

You are typically expected to ensure the contractor follows set regulations and is empowered to call out deviations. You shall also be the de facto deputy in the absence of the project manager for all matters.

Requirements:

· Tertiary qualification in engineering fields.

· Candidates with engineering experience in design and project management, as well as strong administration skills are preferred.

· Excellent interpersonal and communication skills to coordinate with team members and external stakeholders.

· Meticulous, efficient time manager, and skilful operator under tight deadlines

· Proficient in Microsoft Office suite software, and knowledge in Geographic Information System (GIS) platforms, applications, and interfaces preferred

· At least 5 years of relevant working experience, and at least 3 years of prior experience in managing diverse stakeholders.

Job Scope

To support the banking processes for operations for trade finance, loan and payment operations

Responsible for supporting the full suite of trade finance products and implementing operations controls as per standards and requirements

Good understanding of loan operations

Cash operations in relation to fixed deposits

Support the team manager to implement operational controls

Requirements

Diploma in any field

At least 2 years experience in trade finance and banking operations

Able to work fast and independently

Please submit resumes to [email protected] with

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Descriptions

About Garibaldi Italian Restaurant & Bar: Garibaldi Italian Restaurant & Bar is a renowned, fine dining establishment that has been serving authentic Italian cuisine in Singapore since 2003. With a commitment to delivering an exceptional dining experience, we are seeking a dedicated and passionate Office-Based Reservation Agent / Guest Relations Executive to join our team.

The ideal candidate should have 1-3 years experience in a similar role and be able to:

• welcome guests at the restaurant entrance with great energy and mannerism following company SOP.
• able to slot in reservations on the table management system (Chope) from different channels (email, phone calls, sms, chats and walk in)
• able to keep customer records, reports and update them diligently

Job Requirements

• willing to learn new things more than bringing her / his own expertise.
• be organised, helpful and resourceful
• able to communicate well in English (spoken and written)
• team player

Benefits

• edical reimbursement annual up to $400, uniforms, staff meals, sales incentives at target (after probation 3 months).

Working hours

• 5.5 days work/ week Split Shift

Biomedical company that specializes in wellness products and services looking to expand its business in Singapore and Asia Pacific regions.

Responsibilities:

• Take charge and conceptualise marketing proposals / initiatives to increase awareness of company
• Take charge and conceptualise sales proposals / initiatives to increase awareness of company
• Drive consumers interest in company and products, achieving KPIs
• Research and identify new business opportunities & marketing trends - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets for company’s products and services
• Executes and supports the operational aspects of business and troubleshooting
• Oversee operations departments such as admin, sales, marketing and customer service
• Assist management in determining best operations procedures suited to ensure smooth execution of projects & events
• Ensure cohesion between departments to meet company’s expected targets
• Consistently review operations and team performance to identify problems, concerns, and opportunities for improvement and propose solutions.
• Set up and review standard operation procedures
• Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for company
• Oversee all day-to-day operations in the office
• Any other duties assigned by Director

Requirements & Qualifications

• Recognised Diploma / Bachelor’s in Business Administration, Marketing, or any related background; at least 10 years of relevant experience, and 5 years of supervisory experience / in leadership role
• Excellent track-record in meeting targets / goals
• Ability to communicate well with staff from all levels
• Able to perform hands-on work
• Excellent attention to detail and strong analytical skills.
• Flexibility to work on weekends if needed and travel for business purposes
• Only Singaporeans & PRs

Job Description

The incumbent supports the Cluster Managers in administering a specialist centre. He / she works together with the team to develop, plan and deliver services to meet clinical, operational and financial goals of the company, ensuring the efficient and productive use of resources. He/she is to achieve the highest professional standards and quality goals for the patient. He / she shall work together with the Cluster Managers to implement plans to retain essential skills, and to motivate staff to bring out the best in them and contribute to organisational goals.

Job Responsibilities

• Execute action plans for the specialist outpatient centres to meet strategic goals
• Develop and promote specialist services and set up new centres
• Conduct market surveys and develop new packages / pricing for these new services
• Regular review of existing services and prices for these services to remain competitive
• Develop and improve marketing materials for specialist centre. Identify customer groups for each service and develop marketing activities
• Develop and improve work processes to create seamless and efficient services, and ensure accurate billing and timely collection for each visit
• Ensure smooth running of daily centre operations and that patients and visitors are attended to pro-actively to assure a seamless service and consistent experience
• Seek feedback as learning opportunities and act on them. Investigate and take appropriate actions in response to feedback
• Promote teamwork, co-operation and harmonious relationship among nursing personnel, medical and other employees of the Hospital
  Support and communicate the Hospital and department organization structure, philosophy, goals, policies and procedures to staff and ensure that they are translated to service delivery
• Manage availability and efficient use of resources. Contain costs through appropriate and economical utilization of resources such as time, supplies, equipment and manpower
• Provide teamwork, cooperation and harmonious relationship among nursing personnel, medical and other employees of the hospital
• To assist in all ad-hoc administrative matters
• Any assignments given by the immediate supervisor

Job Requirements

• Degree in Business/Management Studies or any other discipline
• At least 2 years of relevant experience in healthcare industry will be preferred but we will also consider candidates with no prior experience
• Team player with good interpersonal skills and a positive attitude
  Self-motivated and independent

We are looking for meticulous individuals who have an eye for details, to maintain accuracy in data processing for business transactions.

This position is based in Singapore for Five-day work week. Under the employment of Financial Alliance Pte Ltd.

JOB DESCRIPTION

· Data entry of business transactions and upload scanned policy documents

· Manage policy alterations, renewals and claims

· Disseminate emails and upload information to shared folder

· Update application status, underwriting & service information

· Arrange for courier and dispatch of documents

· Receptionist duties

· Perform any ad-hoc activities and project assigned

PREREQUISITES

· Strong service orientation

· Good communication and negotiation skills to manage internal and external stakeholders

· Able to meet tight deadlines, be meticulous and accurate

· Proficient in Microsoft Excel and Word

Basic training will be given on the insurance and investment products.

Job Type: Permanent

Salary:

SGD $1800 - $2200

Schedule:

Monday to Friday, 9am to 6pm

On-site

Job Scope

• Assist the to oversee smooth operations
• Provide assistance to clinic services
• Investigate complaints and liaise with PR to handle
• Schedule duty, leave rosters and deployment of staff
• Planning of doctors' roster and resource allocations
• Supervise subordinates to ensure standards are maintained
• Assist in the planning of the training programs and activities for staff
• Any other duties as assigned

Requirement

• Min Degree in any related fields

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

“Jobstudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties , please be aware of scams impersonating Jobstudio and our employees , you may call our office directly at 64221390 for verification. We will not be liable for loss arising from scams."

JobStudio Pte Ltd

EA License No: 10C4754

EA Personnel: Hoh Mei Ling

EA Personnel Reg No: R21103150

Role Description:

The Operations Manager will oversee the daily operations of our F&B facilities, ensuring efficient production, quality control, and optimal customer service. The ideal candidate will possess strong leadership skills, a deep understanding of the F&B industry, and a proven track record in operations management.

Specific Responsibilities:

1. The trainee will supervise day-to-day operations of the shop. Ensure compliance with health and safety regulations. Manage inventory levels and order supplies as needed. Monitor food quality and consistency.

2. The trainee will be capable of recruiting, training, and supervising staff members. Schedule shifts and manage staffing levels to meet business needs. Conduct performance evaluations and provide feedback. Handle employee relations and address any issues or conflicts.

3. The trainee will be able to foster a customer-centric environment. Resolve customer complaints or issues promptly and effectively. Train staff in excellent customer service practices. Deliver high-quality products or services that meet or exceed customer expectations. Address customer complaints and feedback promptly and effectively.

4. The trainee will develop and manage the budget for the Banh Mi shop. Monitor and analyze financial performance. Implement cost-control measures to maximize profitability. Trainee will oversee the supply chain, which includes procurement, inventory management, and logistics, to ensure a smooth flow of materials and products from suppliers to customers.

5. The trainee will develop and execute marketing strategies to attract customers. Collaborate with the marketing team to create promotional campaigns. Monitor market trends and adjust strategies accordingly.

6. The trainee will be able to ensure the consistency and quality of food and service. Implement and maintain food safety standards. Conduct regular inspections and audits. Trainee will work with chefs to create and update the shop's menu. Set prices based on cost analysis, competition, and market trends.

7. The trainee will learn to establish and maintain relationships with suppliers and vendors. Negotiate contracts and terms for the purchase of supplies. Trainee will prepare regular financial reports for the owners or upper management. Analyze financial data to make informed business decisions.

8. The trainee will provide ongoing training for staff to enhance their skills. Stay updated on industry trends and share knowledge with the team. Implement and manage point-of-sale (POS) systems. Utilize technology for inventory management and other operational needs. 9. The trainee will participate in local events to enhance community engagement. Build relationships with the local community to promote the shop. Ensure compliance with local regulations. Stay informed about changes in regulations that may impact the business.

Competencies:

1. Operations Management

2. Staff Management

3. Customer Service

4. Financial Management and Supply Chain Management

5. Marketing and Promotion

6. Quality Control, Menu Development and Pricing

7. Vendor Relations and Financial Reporting

8. Training and Development, Technology Management

9. Community Engagement and Adherence to Regulations

4. Duration of Traineeships: 6 months

5. Approved Training Allowance: Mature Mid-Career Individuals - $3600

6. Education Qualifications Required for the Traineeship Role Under SGUnited Traineeship:

Mid-career individuals from any qualification level can apply.

KYC Operations Senior Associate/AVP

______________________________________________________________________

Location: Singapore

Type: Full-time

Department: Financial Markets

_______________________________________________________________________

Summary

As part of our APAC Private Banking Client Life Management function, you will be directly working with team to understand BAU functions. This role will include an end to end Client Life Cycle Management function nuances for HNI clients in Private Banking.

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Responsibilities

• Understanding the end-to-end BAU functions assigned under Client Life Management.
• Seek to perform an independent activities and quality check of client profile updates during Lifecycle Management process, including Client Corporate Structure, Source-of-Wealth, Account Onboarding and Screening, Tax, FATCA, PEP, Sustainability Risk, Reputational Risk and Client Risk Score, to ensure adherence to regulatory requirements and Bank policies
• Be the Subject Matter-Expert (SME) in Focused Review processes, to assist with the implementation and delivery of continuous process/technology improvements
• Uphold the highest standards of control, always keeping data integrity and process controls in mind while carrying out day-to-day work
• Stay up-to-date with the latest regulatory, policy and procedural requirements, and take ownership of relevant procedural updates
• Report higher risk matters or regulatory questions to the Client Life Cycle Management
• Engage business partners in Back Office, Compliance and Operations regularly, to enable effective collaboration in day-to-day work
• Provide support for any regulatory & audit related reviews, and training/walkthrough of client onboarding process, as required
• Assist with the continuous operational improvements, in view of the changing operating and regulatory environment, and participate in projects in view of Client’s strategic objectives and vision

Eligibility Requirements

• Bachelor's Degree in B. Com /BBM or Master’s Degree in M. Com/MBA/PGDM
• 2 to 4 years' experience in Client Life Cycle Management within the financial services industry with experience in conducting due diligence.
• Sound business acumen - a practical and positive approach to meeting CDD/KYC requirements in a client facing environment. Knowledge of or experience in a professional services firm would be beneficial.
• Ability to independently research, analyze, and recommend solutions to close open items and discrepancies with client
• Outstanding analytical and investigative skills combined with the ability to navigate through ambiguity in a fast-paced, multifaceted environment
• Strong knowledge of client structures typically used within the financial services industry.
• Knowledge of and a drive to stay up-to-date with industry developments in CLM
• Strong verbal and written communicator with the ability to work as part of the client facing team and a track record for building positive relationships with colleagues.

With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers. Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Operations Director to join in our family today.

Job Description:

1. To set up and streamline SOPs of the various outlets.

2. Work closely with Restaurant Managers and Branch Chefs for new menu and recipe.

3. Monitor and plan procedures for central kitchen and outlets.

4. Ability to train new managers in training.

5. Hands-on in setting up new outlets, negotiating with landlord.

6. Drive for operational excellence between outlets.

7. Handle challenging and difficult situations.

8. Reporting to Japan HQ for monthly reports.

Job Requirements

1. Strong experience in handling F&B Operations

2. Strong experience in managing staff and customers.

3. Good customer service experience.

4. Willing to travel across different outlets in Singapore.

With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers. Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Operations Director to join in our family today.

Job Description:

1. To set up and streamline SOPs of the various outlets.

2. Work closely with Restaurant Managers and Branch Chefs for new menu and recipe.

3. Monitor and plan procedures for central kitchen and outlets.

4. Ability to train new managers in training.

5. Hands-on in setting up new outlets, negotiating with landlord.

6. Drive for operational excellence between outlets.

7. Handle challenging and difficult situations.

8. Reporting to Japan HQ for monthly reports.

Job Requirements

1. Strong experience in handling F&B Operations

2. Strong experience in managing staff and customers.

3. Good customer service experience.

4. Willing to travel across different outlets in Singapore.

•  Involved in campaign management, including planning of product

promotion, product launches, product listing, campaign follow up etc

•  Managing a team of ecommerce specialists including web designers,

graphic artists, SEO experts, copywriters, and programmers

•  Managing and growing an online store with multiple departments,

including marketing, design, customer service, operations,

fulfillment, and IT

•  Determining which products will be most successful based on

competitor offerings and customer preferences

•  Managing all aspects of the company’s ecommerce business

including inventory, shipping, customer service issues, and taxes

•  EDI or API integrations, new item setup, ongoing error handling &

escalation to developer resources, etc.

•  Assist to develop and implement demand generation plans to grow

site revenue

•  Liaise with Designer Team on artwork requirements and monitor

deadlines for completion

•  Responsible for stock inventory accuracy and to address any

discrepancy

•  Assist Customer Relations department on product knowledge
•  Generate analysis and sales reports on regular basis
•  Logistic coordination when required
•  Prepare and generate purchase orders, invoices and coordinate logistics for B2B operations
•  Other duties as assigned

 Flexibility to manage a business that can operate 24/7/365

Skills:

 Inventory management

 Customer service

 Data analysis

 Communication

 Operations managers

Requirements:

 Degree or above

 5 + years of relevant work experience; within a similar

eCommerce role

 Management experience in operations, preferable in Grocery

retail, including positions of leadership.

 1- 3 years of experience in working with or developing

eCommerce operations systems.

 1 -3 years experience working across eCommerce project

launches and managing project roll-outs

 computer programming languages, website design and coding in

Python, PHP, Linux,

 Effective interpersonal and communications skills (verbal and

written)

 Proficient in Excel, PowerPoint

 Strong analytical skill

 Identify with companys corporate culture and obey the

company's arrangements;

 Demonstrated ability to work in a fast-paced, “self-starter”

environment.

 Team player with a positive ‘can-do’ attitude.

 Energetic and enthusiastic – has a sense of urgency.

 Ability to multi-task and meet simultaneous tight deadlines.

 Has the ability to thrive in a challenging environment where

priorities often change.

 Passionate about the customer and all elements of the customer

experience.

 Flexibility to manage a business that can operate 24/7/365

 A desire to continually learn, improve and go the extra mile

 An attitude of accountability and excellence.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Overseeing the preparation of essential reports and written materials for major gift fundraisers, such as gift agreements and terms of references, and to upload to the necessary systems.
• Assisting the communication and marketing specialist in packaging customized proposals.
• Implementing a consistent due diligence process on prospects and donors to mitigate reputational risk to SMU and comply with MOE and IPC's corporate governance policies.
• Ensuring the accuracy of stewardship reports and conducting thorough third-eye checks.
• Coordinating events aimed at enhancing donor involvement, cultivation, and stewardship.
• Supporting and coordinating events involving donors across various schools, offices, institutes, and centers of the University.
• Assisting the VP/Director of the Office of Advancement in drafting different management reports.

• Diploma or Bachelor's degree with a minimum of 8 years of demonstrated excellence in administrative work, CRM and communications.
• Excellent proficiency in Microsoft Office Suite and CRM systems (e.g., Microsoft Dynamics, Sharepoint, Raisers' Edge).
• Strong organizational and administrative skills, with familiarity of fundraising operations.
• Creative and critical thinker able to gather, infer and synthesize information from multiple sources systematically and coherently.
• Strong, detail-oriented, multitasking skills, with the capacity to handle multiple projects and support a variety of personnel whilst ensuring accuracy and compliance in all administrative processes.
• Ability to find solutions and navigate the nuances and interpretations of external policies and internal guidelines to support advancement work.
• Experience working with large, complex databases preferred.
• Demonstrate a strong work ethic and excellent written and verbal communication skills.
• Detail-oriented approach,
• Ability to work collaboratively in a fast-paced team environment.
• Passion for higher education and the nonprofit sector is desirable.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Handle the administration and operations of the restaurant
Ensure the efficiency of restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
Plan marketing activities and executing plans to improve sales and profitability
Assist Profit and Loss reports and meetings, be in charge of food and manning control of the restaurant
Plan and supervise activities of staff
Respond efficiently and accurately to customer complaints
Train and maintain high standards of service, quality control, hygiene, and health and safety
Delivering superior food and beverage service and maximizing customer satisfaction
Regularly review product quality and research new vendors
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Promote the brand in the local community through word-of-mouth and restaurant events
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
Experience working in an Indian restaurant
Strong knowledge of Indian cuisine
Hotel experience is preferred

We are an established international trading commodities trading company operating in Asia.

The company is looking to fill the position of Operations Executive whose role would be mainly in handling all trade documentation including Letters of Credit, Bills of Lading, and Certificates of Origin.

The candidate therefore should possess previous experience in commodity trading documentation especially in the Asian markets as well as a good sound knowledge of written and spoken Business English, As we intend to focus on sourcing and selling in China, a working knowledge of spoken and written Mandarin as well as business culture in China is preferred.

The company is a small sized family run outfit and we are looking to switch over to digital documentation in a bid to be more flexible and efficient in our processes. We are prepared to work with candidates who demonstrate the right attitude in developing themselves with the company.