Team summary: 

Visa’s People Advisory team is focused on balancing our capability, capacity & delivery of Visa’s people agenda through people related services & solutions for our clients. This is a key function that is supporting our People Team transformation and will continue to evolve and expand as the team grows and solidifies. The Manager, People Advisor is a generalist with a client-centric mindset to provide consultative, advisory services to support People Leaders and leading with empathy in responding to workplace matters and interactions.

What a People Advisor Manager does at Visa:

• Single point of Accountability for areas which include but are not limited to individual talent development advisory, annual compensation review, performance management, employee engagement, annual talent management review, bi-annual promotion cycle, conflict resolution, and other policy interpretation and consultation.
• Coach and challenge People Leaders on a variety of people-related situations and programs like performance management, conflict resolution, talent development, annual review support, etc. Coaches & develops strong, empathetic leaders to ensure people leaders have the attributes aligned to Visa’s Leadership Principles facilitates coaching and training as needed
• Lead efforts with People Leaders to facilitate effective management of teams and resolve issues that may arise in the workplace between employees and managers.
• Provide detailed analytics and interpretation of data to drive informed business decisions in the areas of accountability, ensure operational excellence in reporting and data management in the areas of accountability.
• Respond to inquiries and provide overall cross functional support as needed, partner with COEs and the business to design and deliver best in class People initiatives in the areas of accountability
• Reporting to the People Advisor lead for the respective client group, the incumbent will play a key role on elevating the people leader experience
• Provide support for regulatory / legislative reporting and processes required in the HR domain for the respective market supported, where applicable

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

MISSION AND RESPONSIBILITIES:

The Retail Assistant Manager at Guerlain supports the Area Manager in overseeing daily store operations, enhancing customer satisfaction, meeting sales and profitability goals, and managing the team effectively. This role ensures that all retail activities are aligned with the company's standards and policies.

Key Responsibilities:

1. Operational Management:

• Oversee daily store operations to ensure smooth functioning.
• Address operational issues and provide solutions to ensure compliance with company policies.
• Conduct regular store visits to monitor compliance with SOPs and provide operational support.
• Coordinate with the Area Manager to resolve IT issues and ensure efficient store operations.

2. Sales and Performance:

• Assist in generating weekly and monthly sales reports.
• Assist the Area Manager to tabulate and check the accuracy of all commission and incentives.
• Analyze sales data and provide insights to improve store performance.
• Support the Area Manager in driving sales targets and KPIs.

3. Promotions and Events:

• Coordinate with departmental stores for promotions and events.
• Assist in planning and executing pre- and post-activation events.
• Perform post-event analysis to evaluate effectiveness and provide insights for future improvements.
• Ensure timely creation and distribution of promotional vouchers.

4. Product New Launches:

• Ensure all stores receive testers for new product launches.
• Monitor stock movement and performance of new products.
• Provide feedback to the Area Manager on new product performance and stock levels.

5. Staff Management:

• Assist in the onboarding process for new hires, ensuring smooth integration.
• Provide ongoing training and support to store staff.
• Coordinate with HR and the IT department to manage new hire accounts and codes.
• Conduct team-building sessions and support staff development initiatives.

6. Inventory and Stock Management:

• Support the BTQ team during stock counts to maintain accurate inventory records.
• Manage the procurement and tracking of non-sellable items.
• Ensure timely raising of Purchase Orders (POs) and manage budgets.

7. Customer Experience:

• Ensure high levels of customer satisfaction through excellent service.
• Address and resolve customer complaints effectively.
• Implement and monitor customer service standards.

8. POSM and Marketing Coordination:

• Manage Point of Sale Materials (POSM) requisition and distribution.
• Coordinate with the Marketing team for store and out-of-store activations.
• Participate in store activations, including weekends or after office hours if required.

9. Administrative Duties:

• Support the Area Manager in administrative tasks and reporting.
• Assist in organizing yearly kick-offs and sales cycles.
• Ensure all trackers (e.g., OT, Expenses) are updated and provide insights.

10. Presentations and Analytical Support:

• Assist in organizing yearly kick-offs and sales cycles.
• Prepare and deliver presentations for internal and external stakeholders.
• Utilize strong Excel skills to analyze data and generate reports.
• Forecast GWP (Gift With Purchase) and sampling needs for activation purposes.
• Provide analytical support for strategic planning and decision-making.

MISSION AND RESPONSABILITIES:

The Retail Executive at Guerlain plays a crucial role in supporting the Area Manager and Retail Manager in various operational, reporting, and administrative tasks. This position ensures the smooth functioning of retail operations, product launches, promotions, compliance, and onboarding processes across all doors (stores).

Key Responsibilities:

Reporting and Analysis:

• • Generate weekly and monthly sales reports.
  • Support the Area Manager in ensuring accurate sell-in of products to all doors.

Promotions and Events:

• • Assist the Area Manager in coordinating promotions with departmental stores.
  • Liaise with department store managers to create vouchers.
  • Assist in the execution of pre- and post-activation events for all doors.

Operational Support:

• • Handle all operational issues to ensure 100% compliance.
  • Visit all doors for pre-activation briefings and provide necessary support.
  • Assist in the collation and tabulation of commissions, ensuring timely submission by all doors.
  • Serve as the direct point of contact for IT issues at stores.
  • Regular visits to all doors for audits, pre-activation briefings, and operational support.

POSM and Marketing Coordination:

• • Actively participate in store and out-of-store activations, including weekends or after office hours if required.
  • Manage POSM (Point of Sale Materials) requisition.
  • Liaise with the Marketing team for store and out-of-store activations.
  • Responsible for requisitioning any products needed for new hires, full-year routines, and team building.

Audit and Compliance:

• • Conduct store visits to perform audit checks for SOP compliance.
  • Report any inconsistencies to the Area Manager.

Procurement and Non-Sellable:

• • Ensure all Purchase Orders (POs) are raised timely.
  • Track and manage the budget for non-sellable items, ensuring delivery to stores according to budget.

Stock Management:

• • Support the BTQ team during stock counts to ensure accurate inventory management.

Onboarding Process:

• • Oversee the onboarding process for new hires.
  • Liaise with all departments to ensure new hire accounts are created.
  • Work with the IT department to create sales and service codes for new hires.

Administrative Duties:

• • Station at the BTQ two times a week for administrative tasks.
  • Support the Retail Manager during yearly kick-offs and sales cycles.
  • Assist in team-building sessions.
  • Support Area Manager to ensure all training registration is completed.
  • To support Area Manager to ensure all Trackers are duly completed (OT/Expenses)

Our Client, a well-known telco operator is seeking a dedicated and highly motivated IT Operations Specialist to join the team.

Your responsibilities will be as follows:

• Monitor and Support: Continuously monitor the performance and availability of all IT systems, including servers, networks, and applications. Provide 1st level support and troubleshooting for any issues that arise.
• Incident Management: Respond to and resolve IT incidents promptly, following established procedures and escalation protocols. Document all incidents and resolutions in the incident management system.
• System Maintenance: Perform regular maintenance tasks, such as software updates, patch management, and system backups, to ensure the integrity and security of IT systems.
• IP Network SDWAN standard SR/CR: Perform pre-defined standard change for various SDWAN platform (Cisco Viptela, Velocloud, Rasnet, Silverpeak Fortinet etc)
• Operational Tasks: Execute daily operational tasks, such as system health checks, log reviews, and performance monitoring. Ensure all scheduled tasks are completed within defined SLAs.
• Communication: Maintain clear and effective communication with other IT teams, stakeholders, and end-users. Provide regular updates on the status of ongoing incidents and operational activities.
• Compliance and Security: Adhere to all company policies and regulatory requirements, ensuring IT operations are conducted securely and in compliance with relevant standards.

• Tertiary education (Bachelor’s degree / Polytechnic Diploma) in Computer Science, Information Technology or related field preferred.
• Minimum of 1 year working experience in IT Infrastructure Operation and/or Support (LAN/WAN/Systems/Cloud).
• Proficiency in operating systems (Windows, Linux), network protocols, VMware and IT infrastructure. Experience with monitoring tools and incident management systems.
• Proficiency in network SDWAN platforms. Experience with performing change request and troubleshooting.
• Strong critical thinking and problem-solving skills and a passion for information security.
• Fluent communicator in both written and spoken English; Good interpersonal skills.
• This position requires working on a rotating 24x7 shift schedule, including nights, weekends, and holidays.

• Completion bonus
• Shift allowance

SHIELD is a device-first risk AI platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activities. SHIELD identifies the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable risk intelligence, empowering businesses to stay ahead of new and unknown fraud threats. We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney and more. With offices in San Francisco, Miami, London, Berlin, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission – eliminating unfairness to enable trust for the world. 

Responsibilities

As a People Operations Associate, you will be responsible for the daily operations for HR functions. Be expected to work alongside internal teams on Recruitment, Employee Engagement, and HR operations matters. We are looking for a passionate and motivated HR thinker, that is able to execute functions independently and yet work collaboratively to support HR projects in a fast pace environment.

• Responsible for daily operations of the HR functions
• Oversee proper maintenance of employee personnel records in the HR system
• Assist in administering employees’ benefit programs including but not limited to designing, developing, and execution of programs
• Support office management
• Facilitate on- and off-boarding process
• Conduct regular reviews and updates of HR Policies and processes to ensure compliance with global and local statutory requirements
• Organize employee engagement activities such as corporate retreat and company gathering
• Ad-hoc duties as assigned

• Minimum Degree in Business or related fields
• Ability to work independently and as a team player in a fast-paced environment
• Problem solver with strong initiative and meticulousness
• Have a strong affinity for critical thinking, hands-on execution, and result orientation
• Demonstrated capabilities with people and project management
• Versatile and has strong perseverance mindset
• Excellent verbal and written communication skills

Team Summary

The AP Corporate Communication function plays a critical role in driving Visa’s business growth by advancing and protecting Visa’s reputation in the region. The function focus on storytelling, thought leadership and content development that supports revenue growth across Visa’s three growth pillars. Not only does it increase the connections between Visa’s brand, culture, and innovation to ensure brand relevance, it also enacts proactive and defensive strategies to protect Visa’s business and reputation and evangelize Visa’s purpose. Driving the evolution of Visa’s culture and an enhanced understanding of Visa’s business strategy is a core part of what Corporate Communications does to protect Visa’s reputation in Asia Pacific.

What a Director, Business Planning Operations, AP Corporate Communications does at Visa:  

Reporting to SVP, AP Head Corporate Communication, the Director, Business Planning and Operations (BPO) of the AP Corporate Communication function will be responsible for business and workforce planning, strategy development and execution, budget management, management and control of the strategic project portfolio, provision of business support to markets, including enhancing business processes to maximize internal and in-market performance.     

This role is a key member of the AP Corporate Communication team, working closely with both hub and in market leads to facilitate planning, strategy and reporting activities. This role is the key liaison between global Corporate Communication function and the region, as well as a key member of the regional BPO network.  This role requires sound commercial and strategic mindset, as well as strong organizational and influencing skills to ensure its successful delivery, as it involves working closely with the various functional teams and subject matter experts across the organization in the AP Region.

In this role, you are expected to:

Business / Strategy

• Lead the AP Corporate Communication group in business planning, strategy development, drive effective leadership and operations through management of key business processes.
• Manage the tracking, reporting and analysis of AP Corporate Communication metrics and targets, and recommend changes or initiatives to achieve goals as necessary
• Manage and drive key strategic projects, which typically require cross-functional collaboration from initiation to execution, ensuring alignment with organization, business and market priorities
• Enhance the effectiveness of the AP Corporate Communication team by pursuing initiatives and process enhancements identified during annual planning sessions, quarterly and monthly business reviews
• Provide ad-hoc analysis and decision support as necessary
   

Planning / Operational

• Oversee the Annual Operating Plan and annual OKR / goal setting process ensuring that hub and market goals are aligned with AP Corporate Communication strategy
• Develop an effective tracking mechanism that monitors progress towards the agreed targets and objectives
• Collaborate with cross-functional teams to enhance and generate regular AP Corporate Communication dashboards, provide support in preparation of presentation materials for business review
• Continue to review, enhance business process to drive greater efficiency and share best practices within AP Corporate Communication and Global Corporate Communication
• Manage multi-year planning across AP Corporate Communication Collaborate with Finance Business Partner to drive quarterly forecasting and annual operating plan
• Manage AP Corporate Communication team townhalls and offsites agenda/content
• Project-manage large-scale events that AP Corporate Communication is responsible such as APMK, Client Events (on the agenda and content perspective, not events organization), as well as program manage regional communication campaigns

Team Summary

Reporting to the Asia Pacific Regional Risk Officer (AP RRO), the AP Corporate and Regional Risk Services (CRRS) team is responsible for:

• Driving general Risk Strategy for AP and supporting the effectiveness of the in-market Heads of Risk
• Protecting Visa as the 2nd line of Defense by proactively governing corporate risks, frameworks and supervisory regulatory requirements, and
• Managing risk for the Global Issuing and Acquiring clients

What a Manager, Risk Strategy and Operations does at Visa

As a pivotal figure within the AP Risk Hub team, the Risk Strategy and Operations manager reports directly to the VP CRRS. They will spearhead crucial strategic initiatives, risk analytics, business planning, and general risk operations, including managing the annual AP Risk Executive Council, one of Visa Asia Pacific's top three annual senior client events.

This role is ideal for a motivated, independent individual who is deeply analytical and is dedicated to driving results that best support the business and the AP Risk team. They will collaborate with the regional risk teams, cross-functional partners in the AP market support center, Global Risk teams, and the Risk Leadership team in AP.

Specifically, on Risk Strategy, they will:

• Collaborate with the AP RRO and the VP CRRS to establish strategic priorities for AP Risk
• Manage strategic initiatives to enhance the security and integrity of the AP payment system
• Support the development of a forward-thinking communication plan for AP Risk ensuring Visa maintains the thought leader in the Risk Payments space

Specifically on Risk Operations, they will:

• Oversee key operational processes such as Executive Quarterly Business Reviews (QBR), Annual Planning, and the Risk Operating Plan
• Partner with the global and hub analytics partners to create and manage Risk MIS dashboards enabling client fraud performance management
• Collaborate cross-functionally with Client Services, Products, Value Added Services, and Visa Consulting to ensure alignment and achievement of Risk related objectives
• Project manage the annual flagship AP Risk Executive Council event in close collaboration with the Events and Corporate Communications teams
• Lead internal AP Risk events such as Townhalls and periodic AP Risk staff offsites

Why this is important to Visa:

Visa owns the most recognizable global brand in the financial services industry. With new and diverse players entering the payments ecosystem, constant innovation and increased government intervention, the industry is becoming highly complex with the risks landscape evolving quickly. 

The dynamic nature of the Risk ecosystem has necessitated increased client, regulator and stakeholder demand for Visa's expanded role in ecosystem protection. Meeting this demand calls for strategic planning, data analysis, and implementation to sufficiently prepare the AP Risk team to handle these substantial threats. This role is crucial in enabling the wider AP Risk team to focus on their primary responsibilities

Summary:

The ESC Transportation Operations Manager will work with logistics business leads to define and manage roadmaps and manage operations to effectively deliver on the ESC program objectives. Review impacts to logistics and develop mitigation strategies. Influence decisions and change management through collaboration, leadership and a customer-focused approach. Provides functional subject matter expertise and anticipates customer's needs. Interface with multiple vendors and partners to gather and synthesize detailed business requirements.

Key Responsibilities:

• Build customer relationship and provide excellent customer service, understanding their needs and goals
• Identify and address issues that impact customer satisfaction and improve customer experience 
• Serve as the main point of contact for customer queries / problems regarding ESC
• Build and present executive ready presentations and written reports to major stakeholders
• Lead project calls discussing progress, risks, challenges and ultimately facilitate decision-making
• Communicate key operational milestones to all key stakeholders and drive alignment
• Review engineeering design drawings and align within project scope
• Work with planners and PM's and create plans to support preplanning and on time delivery
• Own information gathering and evaluate restrictions and regulatory requirements that impact supply chain
• Monitor operations and coordinate with forwarders and suppliers for on time delivery
• Proactively identify and developing mitigation strategies for risks and logistics impacts
• Maintain and report on supplier and forwarder performance to agreed SLO's, risk and priorities
• Ensure projects follow the proper project management life cycle and include proper documentation such as project charters, documentation for public consumption, technical and end-user documentation, document storage and controls
• Organizes and manages project activities across vendors, carriers, factories, contract manufacturers
• Conduct post-implementation reviews (i.e., evaluate performance against defined project goals)
• Analyze late orders and / or damanges and provide root cause analysis
• Support RFI / RFQ processes and benchmarking
• Manage regional and local transportation matters as they arise and as required by the customer
• Collaborate with ESC project team to build consistency in all processes and procedures
• Stay up to date with the latest trends, benchmarks, best practices and advancements in supply chain, including emerging tools, techniques and best practices and apply new knowledge to improve processes

How will you make impact with us

The Regional Merchandising Operations Intern will be an integral member of the APAC Retail Design and Visual Merchandising team. This role entails responsibilities such as facilitating design administration, ensuring data entry/input is current, and managing project(s). Additionally, the intern/trainee will update counters for Travel Retail and Local Markets with a particular emphasis on the Southeast Asia and Oceania (SEA OC) region.

The selected candidate will collaborate closely with their manager to ensure that goals are met, and deliverables are executed within set timelines. The role involves providing operational support to relevant team members as needed. This position is ideally suited for ambitious undergraduate or graduate students eager to make a significant impact in the rapidly expanding APAC market, with a specific concentration on the Southeast Asia & Oceania landscape.

REPORTING STRUCTURE

The Regional Merch Operative Intern will report to the Hard Merchandising Team Lead.

MAIN RESPONSIBILITIES

SEA OC TR Specific (B&M / E-Retail)

• Order Management and Operations: Oversee the entire order lifecycle, ensuring timely delivery of Point of Sale Materials (POSM) and visual merchandising elements to assigned retail locations.
• E-Retail Product Coordination: Regularly update e-retail platforms with new products, ensuring that all listings are accurate and current.
• Financial Coordination: Liaise with the Finance department monthly to ensure prompt and accurate invoicing and purchase order management.
• Merchandising Maintenance: Collaborate with designated contractors to maintain physical counters in pristine condition, supported by the Hard Merchandise Team Leader for optimal brand representation.

OPERATIONAL

• Data Management: Act as the primary custodian for maintaining up-to-date records across all SharePoint channels. This includes curating weekly updates for the global team in the format of reports & ensuring all data remains current and relevant.
• Collaboration with APAC Team: Engage proactively with APAC Merchandising Managers and Merchandise Executives to guarantee seamless operations during Counter Openings and Permanent Visual Merchandising implementations.
• Newsletter Coordination: Interpret and customize information from HQ’s Weekly Newsletter to fit local market nuances across all APAC regions, overseeing its distribution within all operational zone
• Supplier Coordination: Directly oversee external suppliers, including contractors, agencies, and vendors, to confirm that all marketing materials are produced cost-effectively and distributed accurately across market locations, arranging delivery to different touchpoints.
• Database Maintenance: Maintain an extensive database of counter operations. Collaborate effectively with various regional departments such as Marketing, Retail Operations, Training, and Supply Chain to optimize performance and alignment with corporate strategies.

At & Other Stories we emphasis the customer contact and in offering a personal and highly qualitative service in the store. Being part of our store team makes you the first person our customers meet and an important ambassador for & Other Stories. Your styling know-how brings something special to our store along with a fashion expertise that keeps you up to date with the mood of our ever-changing industry. Our customers find new inspiration from your personal style and can always rely on your ability to give styling guidance from the heart. Sales Advisor is one of our most important positions, and a great way to start your career with us. Many of our managers started on the sales floor, where it’s all about excellent customer service as we speak from the heart and have a personable way that makes everyone feel welcome. Our service, stories, ideas, products and images are meant to inspire and empower customers to create their personal style, or story.

Your responsibilities:

The job of an &Other Stories Sales Advisor comes with a range of responsibilities –and lots of rewards. Your to-do list includes:

• Providing excellent customer service to maximise sales on the sales floor, in the fitting rooms and at the cash desk.
• Awareness of the stores goals and sales figures as well as being familiar with applicable procedures and guidelines
• Actively working with garments – ensuring our high standards are always maintained.
• Knowledge about garments/fabrics and garment care
• Processing our customer transactions at the cash desk.
• Receiving and processing our deliveries.
• Helping to prepare our season sales and regular seasonal campaign’s.
• Following our store routines, policies and guidelines to assist in loss prevention and safety in the store.
• Working well in the team and actively supporting your colleagues

Billing Admin

Manage the media billing processes which involves,

• Co-coordinating with media planning teams on billing instructions
• Media plan actualization and reconciliation on monthly basis
• Update spots and remarks on Publicis’s proprietary billing platform based on actualized amount
• Generate proforma invoices for shared service team’s approval
• Resolving billing discrepancies with relevant stakeholders e.g. media vendors, media, finance and shared service teams
• Billing status monitoring and reporting
• Participate in finance WIP billing meetings to make sure Client's invoices get processed and meet billing timelines.

Other billing requirements include,

• Support requirements for onboarding of new suppliers
• Ensure 100% billing completion within three months of activity end date
• Resolve/respond to client billing queries

Media Buying (Offline and/or Online)

• The day-to-day media buying for the agency
• Deliver excellent master contract pricing through negotiation and relationships with media owners, wherever applicable
• Develop understanding of client business and role of online in delivering objectives ways of working from planning to getting approval and billing process
• Deliver added value opportunities across clients wherever possible
• Book all campaigns according to the brief (with confirmed media) and ensure financials are correct.
• Monitor campaign delivery and reconcile any under deliveries.
• Assist with auditing process across specific client base.
• Follow through the closed job for invoicing process (incl. (proof of ads, supplier invoices, TV reporting, signed schedule)
• Constantly monitor performance and delivery of ad server and vendor reporting. 
• Monitor and report on clients’ expenditure update by campaign by media, if needed
• Keep track of clients’ media master contract fulfilments.
• Prepare CI for all mediums and help Planners manage all material submission timelines.
• Maintain co-ownership of WIP report with finance team, ensure that jobs are progressively reconciled and closed

We're looking for a full-time Full Stack Developer to join our growing team in Singapore. The role is a unique opportunity to build beautifully simple experiences that guide our customers through Wise, helping them to live, travel and work without borders.

How you’ll be contributing to our Engineering team: 

• Help us take Wise to the next level as we scale to impact 100's of millions more customers. You'll hide away all complexities under the hood of our product and build seamless experiences for our customers
• Working on the core flow of Wise, you'll ensure our customers get the best experience even when things don’t go as planned by building self service solutions, automating the resolution and building efficient tooling for our Operations team.
• Create clear and helpful interfaces, whilst maintaining consistency, maintainability, performance and an understanding of what problems our customers might encounter along the way
• Take initiative to identify and solve important problems. Coordinates with others on cross-cutting technical issues
• Drive product improvement that impacts the Wise customer experience or empowers internal stakeholders (teams like Operations, Customer Support, Finance, etc.) to do their job effectively
• Proactively identify and tackle technical debt becoming too big through planning work and aligning team. Does this with careful evaluation of additional cost on development

What you can expect as an Engineer at Wise: 

We don't measure seniority by years of experience, but by your level of impact. As a Software Engineer at Wise, you would be given the licence to:

• Consistently seek out and deliver on product level vision, tasks and problems
• Actively assist in scoping and executing most impactful work for the team
• Regularly deliver large features and product improvements that have a meaningful impact on Wise product and customers
• Embrace long-term ownership of projects while training others to reduce the bus factor or becoming a blocker
• Architect and design services/systems using design patterns that allow for iterative delivery and future scaling
• Communicate and collaborate across functions like product, analytics and design as required
• Lead or significantly contribute to medium to large (8-16 engineering weeks) sized projects

To get the best view of what we expect at all levels of our engineering team, you can take a look at our Engineering Career Map.

This role will give you the opportunity to:

Summary:

The ESC Transportation Operations Manager will work with logistics business leads to define and manage roadmaps and manage operations to effectively deliver on the ESC program objectives. Review impacts to logistics and develop mitigation strategies. Influence decisions and change management through collaboration, leadership and a customer-focused approach. Provides functional subject matter expertise and anticipates customer's needs. Interface with multiple vendors and partners to gather and synthesize detailed business requirements.

Key Responsibilities:

• Build customer relationship and provide excellent customer service, understanding their needs and goals
• Identify and address issues that impact customer satisfaction and improve customer experience
• Serve as the main point of contact for customer queries/problems regarding ESC
• Build and present executive ready presentations and written reports to major stakeholders
• Lead project calls discussing progress, risks, challenges and ultimately facilitate decision-making
• Communicate key operational milestones to all key stakeholders and drive alignment
• Review engineering design drawings and align within project scope
• Work with planners and PM’s and create plans to support preplanning and on time delivery
• Own information gathering and evaluate restrictions and regulatory requirements that impact supply chain
• Monitor operations and coordinate with forwarders and suppliers for on time delivery
• Proactively identify and developing mitigation strategies for risks and logistics impacts
• Maintain and report project metrics specific to on-time delivery, safety, quality, spend, and savings globally
• Monitor and report on supplier and forwarder performance to agreed SLO’s,  risk and priorities
• Ensure projects follow the proper project management life cycle and include proper documentation such as project charters, documentation for public consumption, technical and end-user documentation, document storage and controls
• Organizes and manages project activities across vendors, carriers, factories, contract manufacturers
• Conduct post-implementation reviews (i.e., evaluate performance against defined project goals)
• Analyze late orders and or damages and provide root cause analysis
• Support RFI/RFQ processes and benchmarking
• Manage regional and  local transportation matters as they arise and as required by the customer
• Collaborate with ESC project team to build consistency in all processes and procedures
• Stay up to date with the latest trends, benchmarks, best practices and advancements in supply chain, including emerging tools, techniques and best practices and  apply new knowledge to improve processes

- Generate/send contracts to clients
- Process returned contracts, send invoices to clients
- Send reminders for outstanding payment
- Handle simple email enquiries from clients
- Data entry & Management
- Prepare/send letter of invitations for visa applications
- Generate/send login credentials for Online Exhibitor Manual (OEM)
- Process OEM forms, send reminders to exhibitors
- Check exhibitors' details for visitor guides/floorplans
- Preparation of materials for exhibitor check-in during show days
- Assist in updating of Floorplan
 

During Show Days Period(Build up + Actual Show Days)
- Manage exhibitor check in counters (Build-up days)
- Manning of Service Counter(Show days)
 

Key Responsibilities:

1. Retail Engagement:
   • Develop and implement strategies with our Distributors & Retailers to enhance customer experience in POS.
   • Collaborate with local retail marketing and sales teams to ensure alignment of engagement strategies.
   • Monitor and analyze customer feedback and sales data to identify areas for improvement.
      
2. POS Material and POS Branding:
   • Oversee the creation and distribution of POS material to ensure consistent and impactful branding across the region.
   • Ensure that all branding efforts align with the company's brand guidelines and resonate with the target audience.
   • If needed, work with designers and vendors to produce high-quality promotional materials.
      
3. End User Engagement:
   • Management of end-user engagement platforms, such as loyalty programs and online communities.
   • Utilize data and analytics to understand user behaviour and preferences, tailoring engagement strategies accordingly.
      
4. Customer Insights and Analysis:
   • Work closely with the retail data analyst to gather and interpret customer insights.
   • Use data to inform and optimize engagement strategies and campaigns.
   • Regularly report on engagement metrics and ROI to senior management.
      
5. Collaboration and Communication:
   • Coordinate with cross-functional teams, including sales, marketing, and product development, to ensure cohesive customer engagement efforts.
   • Act as a key point of contact for regional and local teams regarding customer engagement initiatives.
   • Communicate effectively with stakeholders at all levels, providing updates and insights on engagement activities.

• Engage in daily meetings, take meeting notes, and follow up with cross-functional teams.
• Support partnership conversations, maintain documentation, and facilitate effective communication and relationships with external partners.
• Foster close internal collaboration with the product, marketing, and design teams.
• Track market trends and categorize useful information daily.
• Collect and follow up on project information under guidance.
• Using data driven decisions to Identify high-quality channels and help connect the team with KOLs,PR channels, projects, etc.
• Assist in handling unexpected situations, including communicating with external stakeholders and internal teams, ensuring effective information transfer across different parties.
• Efficiently complete other tasks assigned by the team leader.

• Dealing with external service providers, suppliers and contractors
• Procurement of office & pantry supplies
• Management & maintenance of office environment & equipment
• Provide administrative support to CEO
• Assist in preparation of management accounts for financial reporting & analysis
• Assist in preparation of regulatory quarterly & annual returns with US and local statutory boards
• Clients’ account setup in accordance with Group’s Compliance and Tax Compliance’s guidelines and maintenance of clients’ accounts
• Coordinate with Business Development team on handling clients’ business requests
• Other ad-hoc projects

We are seeking a dynamic and motivated Sales Operations Intern to join our team. This internship provides a unique opportunity to gain hands-on experience in the world of sales operations within a fast-paced and innovative company.
The Sales Operations Intern will work closely with Regional Head of Artists and Labels Success, SEA/AUNZ/JP, to support various initiatives aimed at improving efficiency, optimizing processes, and enhancing overall sales performance.

1) Collaboration with Regional Head:

• Report and work closely with the Regional Head of Artists and Labels Success, SEA/AUNZ/JAPAN, who will serve as your mentor.

• Engage in collaborative projects with the Data Analytics APAC Manager to contribute to various initiatives.

2) Data Analysis and Reporting:

• Assist in gathering sales data to identify trends and opportunities.
• Generate regular reports on key sales metrics and performance indicators.
• Ensure accurate and up-to-date data entry, lead & opportunity tracking within Salesforce.

3) Sales Support:

• Assist Regional Head of Artists and Labels Success in the creation of sales presentations, and other supporting materials.

• Support the sales team to address inquiries and provide necessary information.

4) Cross-Functional Collaboration:

• Collaborate with other departments, including Go-To-Market, Learning and Development, and more, to ensure alignment of goals and processes.

Branch Operations

1. Support daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities:

1. Verify customer’s identification and ensure proper authorization and documentation for any transaction requests
2. Handle cash management tasks including deposits, withdrawals and reconciliations
3. Account Opening
4. Maintain accurate records and documentation for all transactions
5. Any other activities prescribed in the Branch Operational Manual

1. Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service
2. Assist Branch Operations Manager to ensure all branch equipment (e.g. Cash Counting Machine, ATMs, Security, etc.) and facilities are well maintained

Customer Service Management

1. Greet and assist customers with their inquiries and transactions.
2. Provide accurate and prompt information about products and services offered by RHB
3. Support implementation of customer service initiatives within the Branch
4. Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies

Regulatory Compliance and Risk Management

1. Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch

Today we are looking for a sales assistant to join our talented team in Singapore. This role will be full time for 44hours per week and includes shifts at weekends and evenings.

As a sales assistant you will have the chance to offer customers a high level of service by starting conversations, selling products at the cash desk, fitting rooms and on the shop floor, processing deliveries, stock replenishment and merchandising the latest garments on the shop floor.

We’re looking for a People Advisor to join our People Operations team in the Singapore office. This role is a unique opportunity to have an impact on Wise’s mission and assist our Wisers, Leads and teams in delivering a seamless employee experience throughout the entire ‘Wiser’ journey.

This role will report to our APAC People Operations Lead based in Singapore.

Your mission: 

As one team, our People Operations’ (part of People Services) vision is to create fast, convenient, transparent Wiser support, powered by smart tech and human advice. To help us get there, you’ll have the exciting opportunity to own Employee Relations (ER) matters across a number of business functions in APAC, providing important insights and sound recommendations for policy and process changes, and ensuring key stakeholders are continually informed of legislation, law and regulation updates.

You’ll also provide input on team goals, KPIs, efficiencies, process improvements and future optimization of our People Operations team, through deliverables in local and global projects.

Here’s how you’ll be contributing to the team:

• You will act as a trusted Advisor, owning ER matters end-to-end within your dedicated business functions, supporting and advising Wisers and Leads through a significant volume and range of complex situations (from issues with performance to conflict management), and balancing our exposure and appetite to risk in the process.

• Partner with People Advisors around the globe in any cross-geographical ER cases, navigating complexity and flexibility with DEI and legal considerations.

• Collaborate with People Partners to complement their functional business insights with your ER data and expertise.

• Analyse and identify data-driven trends to help educate and advise our functions and the Senior Leadership team on business focus areas and better ER practices.

• Proactively keep up to date with local employment laws and working practices, sharing knowledge and collaborating with the Support subteam to ensure our guidelines, policies and processes are compliant and we continue to give customer-centric advice.

• Review our current and evolving operational processes (across all aspects of the Wiser journey from onboarding to offboarding) and identify improvements to help us scale the impact of the People team without compromising the Wiser experience.

• Own and contribute to projects both on a local and global level, providing advisory input to help us collaboratively shape the future of Wise as we continue to grow.

• Update and deliver People-related training sessions in order to upskill our Leads and address knowledge gaps that are highlighted in our ER data.

• Provide additional support to the wider People team and other leaders with ad-hoc tasks/data queries and project-based work.

This role will give you the opportunity to:

• Contribute strategic thinking towards the bi-annual planning cycles: attend global review sessions, collate data on team performance, share ideas for improvements and lead new projects.

• Create continuous improvement within the team: partner with your global team to recommend new approaches and changes in policy and procedures, co-creating solutions with a global and mass customization outlook.

• Maximise advisory impact and partnership: collaborate with the People Partners (HRBPs) and senior stakeholders to share advisory data and trends to drive empowered and inclusive stakeholder relationships.

PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organization, and we are seeking new teammates to join us on our exciting journey

This role will require frequent travelling to Australia region to support our operations there.

Responsibilities:

Event management

• Acquiring location and negotiating rental rates
• Drafting up floorplan
• Negotiating and liaising with external vendors and parties for atrium space
• Liaising with partners, contractors, and other internal departments to ensure the smooth running of the event.
• Ensuring a healthy level of brochures and free gifts to support retail and events.
• Provide pictures for social media posting

Product Training

• Conduct product training and evaluate new teammates, part-timers, or full-timers.
• Ensuring the slides are up to date

Manpower

• Ensuring that we have enough casual for both retail and popup
• Assisting with the casual’ schedule planning
• Finding replacements should there be any last-minute cancellations such as part-timers being unable to turn up for work due to certain reasons.
• Revision of manpower according to sales trends and location

Sales

• Checking sales to ensure that popups can break even or hit sales target

Ad-Hoc Replenishing of Retail Inventory supplied from HQ

• Compiling and submission of casual commission (if any)

• Comfortable with working on Weekends & Public Holiday if required
• Sales driven individual
• Willing to travel when deployed
• Well-groomed, pleasant, and cheerful personality
• Good interpersonal skills and able to communicate well
• A proactive and highly motivated team player
• Past experience in Retail Sales or Sales will be advantages

Your Career

We are looking for an Ecosystems Business Operations Manager to support the JAPAC Theatre GTM & Shared Services management team.  This role will drive and enable programs and processes that will deliver significant value to our partners, distributors, and sellers.  You will own and maintain various operations cadence, monitoring and improving the overall pulse of partner programs through systems and tools, processes, and metrics.  This position relies on an understanding of program management, sales operations, and various routes to market (resellers and distributors, system integrators, service providers, technology partnerships, etc.).

This role reports to the  Senior Director, JAPAC Sales Operations with a dotted line into the JAPAC VP GTM Shared Services.

Your Impact

• Collaborate with diverse cross-functional teams to develop and execute the JAPAC Commercial strategy.

• Work with the GTM Theatre leadership team to formulate and accelerate strategy and execution.

• Coordinate activities and provide operational support to our NextWave partner program, Managed Service Provider program, and other Ecosystem programs

• Reporting - Dashboard and Scorecard, QBR, Ecosystem business  analysis

• Assist in sales strategy and segmentation and expansion of new routes to market

• Enable and support Program performance including rebate calculation and reporting

• Drive greater efficiency in the operational execution of high-velocity business via the Deal Desk, Sales Systems and internal team.

•  Build and provide process documentation and training for stakeholders (internal teams, sales resources, partners/distributors)

• Support and drive continuous improvement through data analytics to identify areas of improvement and gaps

• Review and identify areas for improvement leading to operational efficiency, process optimization, and field acceleration working with various teams within the organization (operations, IT, leadership, etc.)

• Initiate and establish strong trusted partnerships with key stakeholders at all levels in the organization to ensure alignment and ongoing effectiveness

The Studio Operations Intern will be a part of the CNBC Studio technical production team in APAC that outputs daily live TV news programs watched by millions of viewers worldwide. You will be trained and guided by experienced Studio Directors to operate equipment in a studio and control room effectively. You will be able to experience and participate in both CNBC’s live and pre-recorded TV news programmes.

There may also be opportunities to participate in learning and development programs and events led by the NBCUniversal Early Careers team, including contributing to the Company’s diversity and inclusion initiatives.

• Setup studio ancillary equipment in preparation for daily live TV news production
• Perform live TV audio mixing using professional broadcast sound mixer
• Operate up to 8 robotic cameras and a Jib
• Work closely with Studio Directors and learn how to setup and conceptualize camera shots and angles
• Setup anchors, correspondents, reporters and guests with microphones and in-ear-monitors before they go on-air
• Learn to troubleshoot and perform basic maintenance of studio equipment 
• Pick up floor managing skills through observation of how Studio Directors manage studio floor operations – coordinating with talents, guests, studio equipment, relaying cues between talents on the floor and control room
• Collaborate and provide technical production support to News Editorial and Operations teams
• Opportunities to participate in CNBC outdoor broadcast news coverage and events, on ad-hoc basis, as requested

About the job

The IT Operations Manager plays a pivotal role in leading the day-to-day IT operations for one or more countries within Ikano Retail markets. Their mission is to provide the business with the right tools at the right time and place, ensuring smooth functioning of IT systems and providing timely support to meet business needs efficiently. In addition to managing infrastructure-related activities, the IT Operations Manager supports IT infrastructure improvement and establishment projects to enhance operational efficiency and meet evolving business requirements.

Your assignment
The IT Operations Manager contributes to the long-term growth by carrying the following responsibilities.

• Leadership and Oversight: Lead and oversee day-to-day IT operations with a customer and co-worker-first mindset. Secure performance based (KPI) steering and maintain clear SLAs.
• User Support and Service Level Management: Single-point-of-contact in the respective market, including Infrastructure, Application, End User Computing (EUC) tasks, in line with agreed Service Level Agreements.
• Budget Management:  Manage operational budgets, including recurring forecasting.
• IT Asset Management: Manage IT assets, ensuring integrity, security, and privacy.
• Policy Compliance: Ensure IT assets operate in accordance with policies and standards. Support compliance of the enterprise environment, including auditor support and risk mitigation.
• IT Initiatives and Enhancement: Plan, lead, and implement IT initiatives to proactively enhance IT capabilities.
• Collaboration and Partnership:  Work closely and partner with business stakeholders, IT, external vendors, and solution partners. Develop long-term relationships and provide excellent support.
• Infrastructure Administration and Support: Maintain high availability and performance of Business Application, IT infrastructure, network, cloud, and End User Computing (EUC) infrastructure. Monitor and support IT infrastructure with a high level of availability and performance.
• Troubleshooting and Incident Management: Investigate, troubleshoot, and follow up on IT infrastructure Level 2 support incidents, change management, and service requests. Ensure resolution, closure, work-around, and escalation as necessary. Root-cause-analysis (RCA) reporting on P1 and P2 incidents in respective markets.
• Audit and Compliance Support: Support IT infrastructure-related audit, compliance, and security reviews and assessments. Maintain inventory records of IT infrastructure hardware, software licenses, and support contracts.
• IT Procurement: Quotation sourcing and seeking approval, raise PR/PO on hardware request and liaise with vendor on goods/service delivery.