Contract Duration: Immediate till end Oct 2024.

Working hours:

Mon to Thurs 8.30am to 6pm

Fri 8.30am to 5.30pm

Requirement

• Must be proficient in Microsoft Excel

Job Responsibilities

• To prepare monthly statistical reports i.e. for BSC, MCM, etc.
• To assist in the collation and complication of data for MOH and internal department use.
• Assists to organize meetings; reserves meeting venues and minutes taking.
• To assist in preparation of presentation slides.
• To present the reports (i.e. BSC, PSS, etc) at meetings
• Support in asset tracking and monitoring
• Raises e-procurement or purchase requisition for department purchases, if required.
• Manage and schedule calendar appointments for HOD.
• Prepares for new hires’ on-boarding
• Maintain and update of staff particulars and PSA Leave records
• To support Emergency Planning activities i.e. Civil Emergency, Pandemic Outbreak, etc
• To participate in process and service initiatives
• To participate in corporate events, whenever necessary i.e. Outreach programmes, etc
• Undertakes any other responsibilities assigned by Reporting Officer.

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

This role will manage global customer experience programmes to quantitatively measure the level of experience in our stores, and design training programmes and tools to enhance store performance and experience. For this purpose, the ability to interpret data and insights and communicate it in a way that drives action and engagement with Dyson Demo stores is critical. This role oversees the rollout of, amongst others, new soft skills, behavioural development and operational projects.

Role and Responsibilities:

• Manage global customer experience programmes, partnering with regional teams to drive adoption and actions from insights
• Design of programmes and tools for store operations and performance, assist in the publication and implementation of materials
• Design and deliver all soft skills and behavioural development including career development and leadership skills
• Collaborate with global training community and Dyson Demo stores, gain insight and best practices on what training tools and languages are required for the future and ensuring what exists now is fit for purpose.
• Build 2-way communication and feedback channels with all Dyson Demo stores to shape future needs and increase engagement – employee survey, learning management systems, social collaboration or communities.
• Continually introduce new ways to improve the learning experience in order to drive engagement and completion of digital learning
• Build best in class data tracking, reporting and governance with key metrics/KPI’s for all training and staffing initiatives

About You

• Bachelor’s Degree with 5+ years’ experience in training & development roles
• Experience training field sales team regionally or internationally strongly preferred
• Excellent written and verbal communication skills
• Comfortable with all presentation or training facilitation formats: small or large group, customer facing, and virtual
• Experience in coaching and developing others and facilitating soft skills would be a plus
• Passion for retail & people development
• Self-starter, good with time management & ability to prioritize and manage multiple projects and meet tight deadlines
• Collaborative team player with strong stakeholder management skills to influence across various levels of the organization

1.

Job Purpose

The Director of Marketing - Dining, Asia is responsible of all Dining Division marketing efforts across Asia. The Marketing Director is also responsible for maintaining and supporting the general operating philosophies and policies of Sunset Hospitality Dining Division as well as assisting other departments as necessary to achieve the overall mission of the brands.

2. Principal Accountabilities

2.1 Comprehend and understand operations and general business policies and procedures of the Group so that such policies and procedures can be supported through Marketing efforts.

2.2 Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share

2.3 Support all operations and general business policies of Sunset Hospitality Group when interacting with managers and employees

2.4 Develop appropriate creative and implementation strategies for building Sunset Hospitality Group brand image within its industry, soliciting appropriate input from management

2.5 Develop and implement appropriate strategies for generating effective public relations exposure

2.6 Develop and submit as requested detailed budgets for the marketing department

2.7 Oversees the management of the marketing budget on a day to day basis

2.8 Determines annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand.

2.9 Provide recommendations to operations and their managers for improving the quality of the stores marketing programs while maintaining a positive relationship with them at all times.

2.10 Develop and manage relationships with external organizations (e.g., advertising, and public relations agencies, market research firms, etc.) as necessary to assist with the development and implementation of Sunset Hospitality Group marketing efforts in a cost efficient and results oriented manner toward the achievement of predetermined goals.

2.11 Track and follow up customer service and the respond to all telephone and e-mail messages from all customers on timely basis

2.12 Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews;

2.13 Preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.

2.14 Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.

2.15 Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development.

2.16 Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities.

2.17 Provides information by collecting, analyzing, and summarizing data and trends.

2.18 Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

2.19 Performs other duties pertinent to this job as assigned

Attachment Description

Our company are looking for a F&B operations manager is a professional who is responsible for managing and overseeing all food and beverage operations in a hospitality establishment. They are in charge of ensuring high-quality service, effective cost management, and guest satisfaction. He will also manage the day-to-day operations, developing menus, purchasing supplies, training and supervising staff, maintaining health and safety standards, and implementing strategies to maximize sales and profitability. They also monitor customer feedback, resolve issues, and strive to continuously improve the overall dining experience for guests.

Specific Responsibilities

Intern will be responsible for:

1. Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards

2. Preserve excellent levels of internal and external customer service

3. Design exceptional menus, purchase goods and continuously make necessary improvements

4. Identify customers needs and respond proactively to all of their concerns

5. Lead F&B team by attracting, recruiting, training and appraising talented personnel

6. Establish targets, KPI’s, schedules, policies and procedures

7. Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork

8. Comply with all health and safety regulations Report on management regarding sales results and productivity

Technical Skills and Competencies

1. Use POS systems for order taking, billing, and inventory management and learn software use for staff scheduling.

2. Create and update menus that meet customer preferences and trends and in-depth knowledge of health and safety regulations.

3. Hiring, onboarding, and training staff to ensure a skilled and motivated workforce and learn to address and resolve workplace conflicts effectively.

4. Handle customer complaints, ensuring satisfaction, and fostering a positive dining experience and developing and implementing service protocols to ensure consistent, high-quality customer service.

5. Negotiating with suppliers to secure the best prices for ingredients, equipment, and services helps control costs and improve profit margins and ensuring favorable payment and delivery terms can improve cash flow and operational efficiency.

6. Set up events such as private parties, corporate functions, and special promotions.

Duration

6 months

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Operations Executive to join their Warehouse Operations team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Organize daily warehouse operations to meet expectations and timelines.
• Manage operations cost-effectively while meeting requirements.
• Ensure proper handling and processing of goods in the warehouse.
• Lead and motivate staff to achieve company goals.
• Enforce compliance with warehouse procedures, safety, and 5S standards.
• Monitor staff compliance and data accuracy.
• Drive process improvement and project implementation.
• Handle customer complaints and resolve conflicts.
• Manage staffing and overtime scheduling.
• Maintain accurate stock inventory.
• Schedule training for warehouse staff.
• Evaluate and update operational procedures as needed.

Requirements:

• Min Diploma
• Min 3 years of warehouse operations or customer service experience
• Strong communication and interpersonal skills required.
• Proficient in Microsoft Office
• Experience in Power BI will be a bonus

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Financial Advisor

Job description

Role Description

This is a full-time on-site role for a Financial Advisor located in Singapore. The Financial Advisor will be responsible for providing financial planning, advice, and services to clients. The role also includes assessing client's financial situations, and developing and implementing financial plans to help clients achieve their long-term financial goals.

Qualifications

• Financial Planning and Financial Advisory skills

• Experience in Finance and Investments

• Retirement Planning skills

• Excellent communication and interpersonal skills

• Certification in financial planning and advisory (e.g. CFP, ChFC) is preferred

• Bachelor's degree in finance, accounting, economics, or related field

• Experience working in a financial planning or investment advisory role is preferred

Job Title: Sales Advisor

Responsibilities

Fully embodying the Challenger Spirit, we are always looking for ways to improve the lives of our customers daily. If you are passionate about challenging the norm, and not satisfied with status quo, StarHub is the place for you!

Requirements

• Assist customers in the selection of StarHub's products and services
• Introduce and explain the various promotional and service packages available
• Attend to customers' requests and feedback in the most efficient and service-oriented manner
• Assist with housekeeping duties in the retail store

Qualifications

• GCE ‘A’ / ‘O’ / 'N' level with minimum 1 year related working experience
• IT savvy, to navigate sales & service systems
• Excellent communication and interpersonal abilities
• Able to work retail shift hours including weekends and public holidays
• Able to commit to a 5-day workweek based on roster

We are looking for an enthusiastic SALES ADVISOR to provide advice and assistance to customers.

Responsibilites

* arrange merchandise on shelves at dept stores

* monitor and replenish stocks when needed

* demonstrate and promote range of products to customers

* Hit target sales

* handle complaints from customers

Requirements

- Min 'N' level

- Able to communicate effectively in English and Mandarin

- Sales and customers orientated

- a good team player

The HIGHEST paying scheme for Insurance Agents / Financial Consultants.

Have you ever wanted to be an insurance agent to help impact lives positively & make good money whilst doing it.

Earn up to $5000 basic pay

+ Highest Commissions of up to 50% of what you closed

+ Free Sales Overseas Trip

+ Quarterly Bonus (Don’t need to wait a year)

How do the 50% commissions work. For example, if you close a client who is saving $500 monthly, $500 x 12 months = $6000. You get 50% which is $3000.

That's ONE case per MONTH.

That’s ALOT of money in this new scheme for Insurance Agents / Financial Consultants, ONLY available in our agency.

Salary: $5,000.00 - $9,000.00 per month

The HIGHEST paying scheme for Insurance Agents / Financial Consultants.

Have you ever wanted to be an insurance agent to help impact lives positively & make good money whilst doing it.

Earn up to $5000 basic pay

+ Highest Commissions of up to 50% of what you closed

+ Free Sales Overseas Trip

+ Quarterly Bonus (Don’t need to wait a year)

How do the 50% commissions work. For example, if you close a client who is saving $500 monthly, $500 x 12 months = $6000. You get 50% which is $3000.

That's ONE case per MONTH.

That’s ALOT of money in this new scheme for Insurance Agents / Financial Consultants, ONLY available in our agency.

Salary: $5,000.00 - $9,000.00 per month

Job Role & Responsibilities

• Perform check in and out of vehicles (Taxis, Private vehicles, Commericial vehicles)
• Follow up with drivers on servicing and inspection appointments
• Update drivers on vehicle status
• Prepare quotation and proforma invoices
• Perform reminder calls to drivers/customers
• Driver Engagement
• Filing documents
• Assist with vehicle movement report preparation
• Perform frontline duties
• Follow up with 3rd party customers on their servicing and repairs
• Source for 3rd party customer leads
• Assist workshop where required
• Ad-hoc assignments by Workshop Manager

Skills & Experience Required

• Minimum of 2 years of experience as a Service Advisor or in a customer service role within the automotive industry.
• Good communication and interpersonal skills.
• Adapt to a fast-paced environment and be flexible with changing priorities.
• Proficient computer skills and Microsoft Office (Word, Excel, Outlook, PowerPoint) to manage customer information and process service orders.

Qualifications/Certifications Required

• Primary/Secondary, GCE 'O'/'N', Nitec/Diploma/Degree

The HIGHEST paying scheme for Insurance Agents / Financial Consultants.

Have you ever wanted to be an insurance agent to help impact lives positively & make good money whilst doing it.

Earn up to $5000 basic pay

+ Highest Commissions of up to 50% of what you closed

+ Free Sales Overseas Trip

+ Quarterly Bonus (Don’t need to wait a year)

How do the 50% commissions work. For example, if you close a client who is saving $500 monthly, $500 x 12 months = $6000. You get 50% which is $3000.

That's ONE case per MONTH.

That’s ALOT of money in this new scheme for Insurance Agents / Financial Consultants, ONLY available in our agency.

Salary: $5,000.00 - $9,000.00 per month

Job Description:

• Attend to customers’ requests for bookings, enquiries and complaints through various channels, in a timely manner
• Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement
• Build sustainable relationships and trust with the customers and really committing to increase customers' engagement level
• Follow-up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
• Provide accurate and valid information with appropriate solutions and alternatives to handle customers' requirements and complaints
• Capture customers’ feedback on the service levels, and present findings for Management’s review
• Assist the Customer Service Manager in evaluating and improving the current practices and processes

Requirements:

• GCE ‘O’ Levels / NITEC in Automotive Technology
• At least 2 years of customer service experience preferrably in the automotive industry
• Strong inclination to achieve customer satisfaction through delivering excellent service
• Excellent communication skills and enjoys interacting with multiple stakeholders to derive solutions for customer issues

• Provide friendly, excellent and professional service to all guests.
• Responsible for handling food and beverage orders and serving guests.
• Assist fellow Team Members to perform preparation and setting up in the restaurants for service.
• Check that all amenities and utensils are properly stocked and inspected.
• Assist guests on their respective requests and deliver based on their ability.
• Possess knowledge to upsell, well-versed in all aspects of the menu.
• Support Restaurant Manager in achieving all goals and Key Performance Object
• Acting as second-in-command to the manager, and taking care of all duties in their absence.
• Assisting the Manager with operational issues.
• Scheduling meetings and team building sessions as required.
• Promptly answering the questions of staff and other stakeholders.
• Providing excellent customer service and maintaining relationships with vendors.
• Preparing and filing forms and other documents.
• Assisting with recruitment and onboarding processes.
• Taking inventory and ordering office supplies as needed.
• Updating logs and order forms.
• Analyzing all operations and forwarding suggestions for improvement to the Manager.

Authentic, inspiring, out-going, passionate and warm? Yes, that’s you! PEMENCO welcomes you onboard with us if you are the above. We are looking for an individual who poses an affinity for good guest service.

Join us as a Operations Manager in PEMENCO family. This is a vital role that marks the core giving the best experience to our guest.

We are looking for someone who can:

• Manage the daily operations of the restaurant and reports to the Operations Director for all matters in regards to the operational flow.
• In-charge of monthly team roster, total sales report, team performance KPI and overall inventory upkeep.
• Establish good-initiative service standards & procedures for our guest providing them an unforgettable dining experience with us.
• Plan and assign all pre-opening duties and closing duties to the floor team of the day.
• Support the Management of the outlet.
• Any other ad-hoc duties as assigned.

Job Requirement

• Both a team-leader who is able to empatize and plan ahead for the best of the team and a team-player that bonds the family together.
• A guest-first approach to hospitality.
• Possess problem solving, motivating and organization skills.
• Be well-versed with all the in-house products and services with the ability to maximise sales per table.
• Carry oneself with positivity during operational duty and display of good vibe influence to our guests and team members.
• Strong interpersonal and communication skills
• Passion to work in a dynamic environment.
• Able to work shifts, weekends and public holidays.

Benefits & Advantages in joining us

• Monthly sales target incentives up to $1500. Commensurate base on your contributions and efforts given.
• Career growth opportunities
• Eyecare, Dental, Medical & Insurance Coverage
• 5 days work week
• Referral bonus

Authentic, inspiring, out-going, passionate and warm? Yes, that’s you! PEMENCO welcomes you onboard with us if you are the above. We are looking for an individual who poses an affinity for good guest service with an extra mile.

Join us as a Operations Director in PEMENCO family. This is a vital role that marks the core to build an environment not only giving the best experience to our guest but also to our family at work.

We are looking for someone who can:

• Manage the daily operations of the restaurant and reports to the Management for all matters in regards to the operational flow.
• Conolidates the restaurant's monthly reports and present to the Management for improvements proposal.
• Establish good-initiative service standards & procedures for our guest providing them an unforgettable dining experience with us.
• Review and streamline work processes to ensure optimum effectiveness and efficiency.
• Develop long and short term goals with strategies / best practices.
• Take on special projects as assigned and monitor the development and progress to ensure successful completion of these projects.
• Undertake performance management and review of staff by directing, motivating, developing, and counselling staff where appropriate, in their performance towards operational excellence.
• Responsible for assessing and identifying the potential risk that may hinder reputation, safety, and financial well-being of an organisation.
• Any other ad-hoc duties as assigned.

Job Requirement

• Both a team-leader who is able to empatize and plan ahead for the best of the team and a team-player that bonds the family together.
• A guest-first approach to hospitality.
• Possess problem solving, motivating and organization skills.
• Be well-versed with all the in-house products and services with the ability to maximise sales per table.
• Carry oneself with positivity during operational duty and display of good vibe influence to our guests and team members.
• Strong interpersonal and communication skills
• Passion to work in a dynamic environment.
• Able to work shifts, weekends and public holidays.

Benefits & Advantages in joining us

• Monthly group sales target incentive. Commensurate base on leadership and team performance.
• Career growth opportunities
• Eyecare, Dental, Medical & Insurance Coverage
• 5 Days Alternate work week
• Referral bonus

Job Description & Requirements

Food processing company requires a sales coordinator with positive working attitude, proactive and ability to attent to detail.

Responsibilities:

Coordinate and document sales between online customer and kitchen production team.

Recording and reconciling orders between customer and actual delivery.

Coordinating the dispatch of sales to delivery agents.

Provide administrative support to central kitchen team.

Ensure and maintained a proper filing system.

Any other administrative duties assigned.

Inventory stock take.

Printing labels and packing orders.

Requirements:

computer skills, including Microsoft office software.

Able to work independently.

Able to work in a multi-task environment.

Be well organized.

Have good attention to detail.

Be a team player.

Past experience in admin/ logistics or working in food business is an advantage.

An interest in food and wellness a plus.

Other Information :

Working Schedule: 5 Days a week

Work Location : Senoko

About Zenith
Zenith's mission is to deliver a holistic, world-class education to all learners in South East Asia through technology. Today, Zenith is one of the leading education companies in Singapore and we provide the best-in-class educational experience in the pre-university segment. Our dedicated team strives to empower learners to reach their peak potential by cultivating integral values and skills that will set them up for success in life.

Most importantly, we believe in equal access to opportunity regardless of background, and that the future of education is a tech-driven experience that places the learner at its core. To deliver on both, we aim to combine our pedagogical expertise with cutting-edge technology and an unrelenting sense of customer centricity.

If you share our mission of making a positive change in the future of education in South East Asia, we want to speak to you!

Responsibilities

• Assist to manage comprehensive operations across multiple centres, ensuring maintenance and operational excellence that supports educational objectives.
• Assist in procurement initiatives for essential equipment and supplies, maintaining robust relationships with vendors to secure favourable terms and prices.
• Conduct regular inspections and maintenance of facilities, ensuring all furniture and equipment meet safety and quality standards.
• Coordinate with contractors for timely and effective completions of repairs and renovations.
• Serve as a contact for landlords, MCST (Management Corporation Strata Title), and government agencies regarding leasing and operational compliance.
• Liaise with relevant vendors for maintenance, stock replenishment and rates negotiation
• Assist in facility operations, including maintenance and security, ensuring alignment with safety regulations and company policies.
• Contribute and brainstorm operational procedures and systems that reduce costs and improve service delivery.
• Manage daily administrative tasks and other duties as assigned to ensure smooth operations of the operations department
• Complete any adhoc task or projects assigned by the operations team

Requirements

• Bachelor's degree in Business Administration, Facility Management, Operations Management, or related field preferred.
• Proficiency in office software (e.g., Microsoft Office Suite).
• Strong operational skills and understanding of maintenance standards.

Job Description & Requirements

• Ensuring that the Food Court is clean and hygienic is a crucial part of the job. This involves monitoring the cleanliness of the food stalls and common areas, as well as ensuring that vendors follow proper food handling and preparation procedures.
• Operations executives must build strong relationships with the vendors who operate within the Food Court. This involves addressing any issues or concerns that vendors may have, such as disputes over stall locations or maintenance issues.
• It is important to maintain high food quality standards to ensure customer satisfaction and safety. Operations executive must ensure that all vendors are following proper food safety and handling procedures and that the food served is of high quality.
• Operations executives must have good communication and customer service skills to address any complaints or concerns raised by customers.
• Managing the finances is another key responsibility. This may involve handling payments and fees, monitoring the expenses and revenue (if any).
• Operations executives must ensure that the Food Court complies with all relevant regulations, such as health and safety regulations and local bylaws.
• In addition to the above responsibilities, an operation executive also supports the operations manager in various tasks. This may include assisting with the preparation of reports, conducting market research and analysis to identify trends and opportunities for improvement, and assisting with the planning and execution of events and promotions to attract more customers to the centre.
• Other ad-hoc tasks as assigned by the operations manager.

Requirements :

• Proficient in Microsoft / Computing skills or email
• At least 2 year of relevant experience will be advantage
• Training will be provided
• Proficient in English and Mandarin (to liaise with Chinese speaking associates)
• Candidate who can start immediately or on short notice would be preferred

Luxury Watches Advisor

Beauty / Perfume Advisor

5 days work week

44 Retail hours per week

Changi Airport

Basic up to $2300 + Attrative commision

Gross up to $4000

Job Scope

• Be service ambassador and deliver an excellent experience for our customers
• Assist Retail Manager to ensure smooth operations at our shops
• Replenishment, housekeeping, implementation of marketing promotions and administrative matters
• Explain to customer the ingredient and function of the product to customer

Requirement:

• Fluent in English
• Execellent customer service
• At least 1 year of retail experience

For consideration, kindly submit your CV to [email protected]

**Only shortlisted candidate would be notified**

LIM SIANG FAN R2199045

MTC Consulting Pte Ltd| EA Lic. No: 15C7752

Join our dynamic APAC Preparedness Team as a Preparedness Solutions Advisor and be at the forefront of shaping the future of training solutions in the region! Unleash your potential to drive growth, innovate, and make a meaningful impact with us.

Purpose of the role:

The role primarily focuses on driving revenue growth by identifying and nurturing leads, building strong relationships with customers and stakeholders, and converting opportunities into profitable contracts. It involves thoroughly understanding our services, tailoring solutions to meet customer needs, and securing new members and subscribers to supplementary services. Effective communication, a customer-focused approach, and a proactive attitude are essential.

Additionally, the role involves planning and implementing direct marketing and sales acDrive sales success by meeting and exceeding targets for your assigned accounts, regions, and services.

• Discover and engage potential clients, tapping into both new and repeat business opportunities.
• Reach out to prospects through dynamic cold calls, engaging emails, and strategic networking.
• Qualify leads and arrange meetings to move opportunities forward.
• Partner with your team to craft top-notch, profitable, and contractually sound proposals and presentations.
• Navigate Company procedures (e.g., Financial Authority Matrix) to ensure compliance in contracts, negotiations, and pricing.
• Keep precise records of client interactions and leads in Company's CRM system.
• Manage and nurture relationships with key accounts to ensure long-term success.
• Oversee additional crucial relationships within your region, coordinating effectively with other stakeholders
• Stay ahead of the curve by tracking industry trends and competitor movements.
• Represent Company at industry events and conferences, showcasing our expertise.
• Act as the lead sponsor for bids and tenders, collaborating with the Tender/Proposals Team to ensure alignment with strategic goals and compliance with policies.
• Support the team in handling large tenders when needed.
• Contribute to and execute regional and country-specific sales plans, driving their successful implementation.
• Deliver outstanding customer service by promptly handling inquiries and following up diligently.
• Embrace travel to connect with prospective and new customers/members.
• Champion health, safety, and environmental best practices, promoting continuous improvement for staff and partners.
• Maintain robust quality systems and processes to ensure effective business management.
• Ensure adherence to statutory and company policies, and execute any additional tasks assigned by management.

Additional responsibilities

• Meeting budgeted revenue targets for PTC and ensuring that the APAC PTC business, at a minimum, reaches financial break-even.
• Collaborate with the Marketing team to plan marketing activities within agreed budgets, aiming to meet or exceed target sales volumes and revenues within established timelines. Ensure the Training section of the company website is regularly updated in collaboration with the Marketing Department.
• Handle and closely follow up on all PTC sales enquiries via email, telephone, and personal visits when necessary.
• Partner with the Marketing and Business Development Teams to carry out market research, customer surveys, and competitor analysis, staying informed about general market conditions to continuously refine the Sales plan for business growth.
• Maintain the CRM database with current information on customers who have utilized or may need our Training services.
• Support the APAC Preparedness Solutions Manager in budget preparation for PTC and provide advice on pricing strategy in line with Market Positioning.

Requirements:

• Diploma in business, sales or marketing or related field is an advantage.
• Excellent communication and interpersonal skills.
• Previous success and experience managing client accounts, particularly achieving genuine sales targets
• Proactive attitude and ability to undertake additional tasks and projects as assigned by management.

If you're ready to take on this exciting challenge and help shape the future of OSRL, send your CV and cover letter to [email protected]

Only shortlisted applicants will be notified.

OSRL offers competitive remuneration package which includes perks like a five-day work week, 21 days of annual leave, monthly transportation and flexible benefit allowance, the option to work remotely for up to 50% of the time, international travel and training and development opportunities.

We are a proud adopter of the Tripartite Standards. An initiative that distinguishes Singapore’s progressive employers.

Job Description

Location: Remote

What you’ll achieve:

The Senior Fraud Advisor is a key member of Outseer's Customer Success team, responsible for delivering exceptional fraud detection and prevention services to customers. This role requires advanced expertise in fraud analysis, data analytics, and consultative skills to ensure customers effectively utilize Outseer products for detecting and rejecting fraudulent activities. The Senior Fraud Advisor will engage directly with customers, providing expert guidance, conducting in-depth data analysis, and facilitating successful consulting engagements.

Customer related engagements may include a deep analysis of data to determine the best possible rules, provide expert guidance on how our products work and provide the missing link between customer experiences/issues and the product’s internal development and future enhancements. Having a strong data analytics background is a necessary skill for this role while also being able to successfully communicate with customers.

Essential Requirements

· Analytical Consulting: Utilize an advanced data analytics background to perform in-depth data analysis, identify complex fraud patterns, and provide expert guidance on rule enhancements for customers. Offer consultative services on best practices for effectively managing fraud detection using Outseer products.

· Customer Engagement: Lead end-to-end execution of consulting engagements by evaluating customers' utilization of Outseer systems, conducting comprehensive data analysis, and delivering expert guidance. Serve as a subject matter expert, answering customer questions, explaining system usage, and guiding customers on best practices.

· Customer Meetings: Facilitate and lead regular customer-facing meetings, addressing inquiries, and assisting customers in achieving their fraud detection goals. Act as a trusted advisor, providing strategic insights and recommendations to help customers succeed in their fraud prevention efforts.

· Reporting and Analysis: Generate comprehensive monthly, quarterly, and annual reports on customers' system usage, rule performance, and actionable recommendations for enhancing future performance. Conduct thorough internal research to address customer inquiries, provide valuable feedback on best practices, and ensure timely resolution of fraud detection-related issues.

· Data Analysis: Perform intricate analysis of customer data using advanced methodologies to investigate specific customer requests, identify system performance findings, and make informed decisions regarding risk sensors. Present findings through visually appealing and easy-to-understand graphical results, presentations, and reports that cater to both internal teams and customers of varying technical expertise.

· Cross-Functional Collaboration: Collaborate with other teams and team members to deliver comprehensive solutions and exceptional service to customers. Coordinate with internal stakeholders to ensure customer needs are met, contribute to product development by bridging the gap between customer experiences and product enhancements, and drive continuous improvement initiatives.

Desired Requirements

· Bachelor’s degree in a technical discipline (Engineering, Computer Science, Information Systems/Science, Mathematics, Statistics/Data Science, etc.) or equivalent experience in technical consulting roles.

· 8+ years’ experience in hands-on data analysis on big data and statistical models.

· 6+ years of demonstrated success in customer-facing engagements/ activities.

· Advanced analytical consulting skills, backed by a strong data analytics background.

· Proven expertise in fraud analysis, data analytics, or a similar role, preferably in the financial industry or fraud prevention field.

· Exceptional ability to analyze complex data sets and derive meaningful insights.

· Excellent communication and presentation skills, with the ability to effectively communicate complex information to both technical and non-technical audiences.

· Demonstrated track record of successfully leading customer engagements and building strong customer relationships.

· Customer-centric mindset with a passion for delivering exceptional service and driving customer success.

· Proactive problem-solving abilities and attention to detail.

· Ability to work collaboratively in a dynamic team environment and manage multiple priorities effectively.

· Willing to travel up to 25%

Desired Behaviors

· Adaptability: Demonstrates flexibility and openness to change. Actively seeks and adopts improved approaches and processes.

· Proactive Action:Takes initiative and is driven by results. Takes ownership of actions and outcomes, meeting commitments and striving for high performance.

· Effective Workload Management:Makes timely decisions, prioritizes tasks effectively, solves problems, monitors results, and takes corrective action when necessary.

· Technical Proficiency: Possesses a solid understanding of their role and responsibilities, demonstrating competence in performing tasks and utilizing relevant technical skills.

· Continuous Learning: Takes personal responsibility for learning and development. Recognizes personal strengths and areas for improvement, actively seeks feedback, and embraces opportunities to learn.

· Effective Communication: Demonstrates strong facilitation and written communication skills. Clearly articulates ideas and proposals, actively listens to colleagues' perspectives, and values diverse viewpoints.

· Collaboration: Shares information, fosters teamwork, and contributes to a positive work environment. Actively collaborates with others and encourages a sense of unity and cooperation among team members.

· Ethical Conduct and Competence: Acts with integrity and intent, displaying ethical character in all actions. Takes accountability for one's own behavior and aligns actions with the company's values and principles.

· Good Citizenship: Represents the values and interests of Outseer. Acts as a positive ambassador for the company and contributes to the overall well-being and success of the organization.

We are representing our client in the Fintech space in hiring for a Customer Care/Customer Experience Operations Officer.

Key Responsibilities:

• Provide Level 1 technical support via phone and email for high-value clients' online payment accounts in a 24/7 setting.
• Address product or application inquiries.
• Diagnose and resolve hardware and software issues using established procedures to minimize customer downtime.
• Escalate complex issues to appropriate resources.
• Maintain positive customer relations through effective coordination with internal functions.
• Conduct follow-ups and scheduled callbacks as necessary.
• Respond to all communications within required time frames, providing accurate and complete information.
• Adhere to agreed-upon processes, meeting work standards, targets, and objectives.

Requirements:

• Fluent in spoken Mandarin to communicate with Mandarin-speaking colleagues and customers.
• Minimum two years of phone/email technical support experience in a BPO serving international clients.
• IT experience in reading logs and understanding statuses.
• Experience in a payment solution environment or experience with CRM tools like Zendesk is advantageous.
• Team-oriented with a proactive, solutions-focused approach.
• Strong analytical and critical thinking skills.
• Ability to address escalated issues promptly.
• Excellent planning and prioritization skills under pressure.
• Good customer service skills.

Interested candidates kindly apply here.

EA Personnel (Koh Pei Wen)

EA Reg: R23115205

APBA TG Human Resources Pte Ltd

EA License: 14C7275

Job description

Job Title: General Manager, Clinical Operations

Overview:

The General Manager, Clinical Operations is responsible for overseeing all clinical aspects of the dental practice. This leadership role combines clinical expertise with managerial skills to ensure the delivery of high-quality patient care, compliance with health regulations, and the effective operation of the clinic. The General Manager also plays a key role in strategic planning, staff development, and continuous improvement initiatives.

Key Responsibilities:

• Clinical Oversight:
• Supervise and manage all clinical staff, including dentists, dental hygienists, and dental assistants.
• Ensure that all clinical procedures and treatments meet high standards of care and comply with current dental practices and regulations.
• Develop and implement clinical protocols and guidelines.
• Quality Assurance and Compliance:
• Monitor clinical performance and patient outcomes to ensure continuous improvement in service delivery.
• Conduct regular audits and inspections to ensure compliance with health and safety regulations.
• Oversee infection control protocols and ensure adherence to best practices.
• Patient Care:
• Oversee patient care processes to ensure a high standard of service and patient satisfaction.
• Address and resolve patient complaints and concerns in a timely and professional manner.
• Implement patient education programs to promote oral health.
• Staff Development and Training:
• Identify training needs and provide ongoing education and professional development opportunities for clinical staff.
• Mentor and support staff to enhance their clinical skills and professional growth.
• Conduct performance evaluations and provide constructive feedback.
• Strategic Planning and Development:
• Participate in the development and implementation of strategic plans for the clinic.
• Identify opportunities for expanding services and improving clinic operations.
• Collaborate with other departments to integrate clinical services with overall business objectives.
• Administrative Duties:
• Manage clinical documentation and ensure the accuracy and confidentiality of patient records.
• Oversee the procurement and maintenance of clinical supplies and equipment.
• Liaise with external stakeholders, including insurance companies and regulatory bodies.
• Financial Management:
• Assist in budgeting and financial planning for clinical services.
• Monitor clinical expenditures and implement cost-saving measures where appropriate.
• Ensure the efficient use of resources without compromising the quality of care.
• Technology and Innovation:
• Stay updated with the latest advancements in dental technology and treatment methods.
• Evaluate and implement new technologies and innovations to enhance clinical services.
• Promote the adoption of digital tools and systems to improve efficiency and patient care.

Impact:

The General Manager, Clinical Operations ensures the delivery of exceptional patient care, maintains high clinical standards, and drives the continuous improvement of clinic operations. This role is crucial in fostering a positive work environment, enhancing patient satisfaction, and contributing to the clinic's overall success and reputation.

Requirement:

Independent, self-driven, results-oriented, and resilient.

Strong leadership skills and management competencies.

Excellent organizational and coordination skills, including communication and interpersonal skills to deal with a diverse spectrum of people.

Strategic & critical thinking as well as decision-making and negotiation skills.

Technologically savvy, up to date and able to identify and implement viable solutions.

Dedicated, well organized, meticulous, analytical and proactive.

Able to adapt, prioritize, exercise initiative, manage pressure, multi task and work independently.

Flexible and able to attend to matters beyond normal office hours.

Qualifications & Experience:

Must have dental degree

Relevant experience will be an advantage

All nationalities are welcomed to apply.