The incumbent reports directly to the Securitas Regional Account Director and, with a dotted line, to the client's Area Security Manager. Manage all aspects of physical security at our clients' locations and is a leader in security management, policy, and best practices.
This position has direct management, financial and operational responsibility for all countries under the remit at our client's corporate offices. The purpose of the role is to foster a positive environment and ensure customer and company satisfaction.
Job Responsibilities:
Managing and overseeing site leaders, supervising country operations, and ensuring efficient operation on a day-to-day basis. Improving productivity and streamlining country activities to maximize results and achieve peak performance levels, including:
Managing and Leading
• Responsible for managing all operations within countries under remit.
• Serves as a key point of contact to ensure the delivery of high-quality customer service, evaluates service quality, and initiates any necessary communication and/or corrective action in a timely manner.
• Directly accountable with respect to the attainment of Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and the implementation of Standard Operating Procedures (SOPs).
• Monitoring performance at all levels and scheduling training as required.
• Implementing an effective brand strategy and ensuring consistency.
• Management of the recruitment process for staff to the service.
Operational Excellence
• Ensure that all case, financial, and administrative records and files are maintained to a high standard.
• Ensure that services are planned, delivered, and evaluated in response to the customer and company needs.
• Ensure that all case, financial, and administrative records and files are maintained to a high standard.
• Ensure that services are planned, delivered, and evaluated in response to the customer and company needs.
• Guiding management staff in your respective countries, setting performance objectives, evaluating and optimizing operational performance, ensuring regulatory and company standards are upheld, and preparing operations and financial reports.
• Dealing with escalated customer issues, incident reports, and legal actions
Communication
• Maintain effective communication with the line managers (Team Coordinators, Security Supervisors, Campus Managers, etc.) to ensure the staff provides the highest level of customer service and care, maintain and promote a safe and secure environment, and act in accordance with the client requirements and Securitas policies.
Continuous improvement
• Deploy best practices across scope and functionally, drive continuous improvement activities within scope by specific training in close alignment with the Securitas Account Management.
• Identify and initiate improvement opportunities; recognize (potential) issues, propose and critically evaluate solutions and effectively resolve the matter / implement the solution.
• Analyses operational and financial indicators to continuously improve account performance; ensures profitable operations with full profit and loss accountability.
Relationship building and Collaboration
• Collaboration is Key and a two-way street, Transparency builds trust to connect customers and service providers for a long-term relationship-building
• Demonstrate the core brand values and culture, promoting a positive image of our customers and Securitas at all times
Managing and Leading others
• Oversee all day-to-day aspects of operations in the countries under remit, including all people.
& performance, financial, and general office management issues. Create an enabling and positive environment where individuals take responsibility for managing projects in their respective areas and working together as a team across the region to deliver them. Sets clear goals and objectives and leads by example.
• Keep their employees motivated, resolve conflicts, and make the right decisions
Decision Making
• Having the ability to make the best and fast decisions is crucial to success
• Takes responsibility and accountability for actions and works under own direction.
Communication Skills
• High level of Verbal and written accuracy and effective communication in particular with complex information.
• An Understanding of different communication styles. Everyone communicates differently.
• Adapts communication style and employs active listening skills.
Business Acumen and Commercial Awareness
• Controls costs and thinks in terms of profit, loss, and added value Strategic Thinking (Planning and forecasting)
• Establishes a long-term, clear approach to guard force planning for their area of responsibility
• Takes a strategic and proactive approach towards short-term and long-term objectives to deliver, with contingency plans in place based on assessment of risk
Customer Management & Sales Development
• Focuses on Customers’ needs and satisfaction
Relationship building & Networking
• Establishes a strong, reliable internal and external network within the area of responsibility by being visible, increasing customer engagement, and sharing best practices where appropriate/mutually beneficial.
• Works across areas to maximize productivity and secure buy-in from internal and external stakeholders.
Job Requirements:
• Bachelor's Degree in Criminal Justice, Security, Law Enforcement, Business Management, Accounting or equivalent education or significant years of work experience.
• Understanding of employment legislation relating to the provision of Security staff across the region and their potential moves between providers.
• Experience in dealing with information and intelligence, interpreting security threats and risks, and management of investigations.
• Understanding of international relationship building and development of cross-functional/peer relationships.
• Experience managing service providers and vendors.
• High level of attention to detail and accuracy.
• Ability to communicate clearly and concisely (both written and verbal, presentation and interpersonal skills).
• Results-oriented with a strong delivery focus who can work independently and collaboratively with global teams.
• Strong oral and written communication skills are critical, as well as the ability to think clearly, analyze semi-quantitatively, problem-solve, and scope.
• Technical/process requirements and ability to prioritize tasks.
• Ability to comfortably and confidently present to all levels within the enterprise.
• Advanced skills in all Microsoft products.
• Must be fluent in English.
• CPP, PSP, CISSP or similar certification.
• Flexible and adaptable.
• Flexibility in relation to the working hours and willingness to work outside regular hours.
• Security licence
