• Take charge of daily operation matter of the outlet and ensure standard operation flow
• Conduct routine outlet hygiene check and inventory check
• Organize and control daily business activities
• Create and execute of sales,profit and staff development
• Coordinate the entire operation of all the outlets during schedule shifts
• Manage staff discipline and performance issues

• Responsible for translating patients' medical diagnoses, operations and procedures into codes, using the International coding classification system which record patients' health care data.
• Ensure accuracy, completeness and timeliness of coding and be responsible for own workload.

Email: [email protected]

Whatsapp: 96503173

Telegram: @jesswongie

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Key Responsibilities and Duties:

• Maintain and develop a profitable customer portfolio through appropriate propositions and ethical sales method.
• Gain a clear understanding of customer’s business requirements.
• Generate, respond to and follow-up sales enquiries using appropriate methods.
• Liaise internally in order to optimize quality of service, business growth and customer satisfaction.
• Liaise internally in order to resolve issues with both customers and suppliers including, when required, any financial issues.
• Attend and present at customer meetings, representing the company in a professional manner at all times.
• Identify and report market and customer trends.
• Identify and qualify new business opportunities.
• Observe competitor activity and gather intelligence.
• Liaise with global business units to maximize overall Company sales opportunities.
• Ensure all sales administration is completed to a high standard and in a timely manner.
• Maintain and updated customer database.
• Conduct and report account planning strategies when required.
• Attend industry functions when required.

Desired Skills and Experience:

• Bachelor's degree or equivalent qualification.
• Minimum of 5 years of experience in sales, preferably in the semiconductor industry.
• Excellent mentoring, coaching and people management skills.
• Strong business sense and industry expertise.
• Proven ability to drive the sales process from plan to close.
• Demonstrated success in business development, lead generation, and customer relationship management.
• Excellent communication skills and a confident demeanour.
• Strong negotiation skills and assertiveness.

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Assisting sentior manager on overseeing and support the operations to ensure profitability and overall user experience. These professionals work in conjunction with operations managers.

* Ensuring staff turn ups

* Recruiting , induction and mentoring of new staff members

* Scheduling shifts

* Resolving customer's questions and grievances in a professional manner

* Conducting payroll activities in an accurate and timely manner

* Ensuring that the restaurant adheres to pertinent health and safety regulations

* Purcahsing new equipments in case of mechanical failure

* Sourcing better deals on all resources and equipments that warrant replacing or replenishment.

* Create processes for staff to adhere to ensure comply with internal standards

The Wolfgang Violin Studio. A music studio in the Central District offers the position of

Associate Operations Manager (Front Desk and Customer Relations)

About

Wolfgang Violin Studio, founded in 2009, established a music academy in Singapore that focuses on Violin, Piano, and Cello.

In-house development and training will be provided for the suitable candidate seeking professional career development opportunities. Required attributes :

• Outgoing person who enjoys engaging with customers.
• Proficiency in spoken and written English
• Adaptability in a fast-paced environment
• Benefits include performance and incentive bonus, medical and insurance coverage, annual and sick leaves

Interested candidates, please send your resume to [email protected]and complete details at http://tinyurl.com/Associate-Mgr

Fresh graduates are welcome to apply.

Job Description & Requirements

• Give out samples to the shoppers
• Approach, conduct sales pitch, convince prospects to purchase our services & products.
• Provide skincare consultation, product demonstration, recommendations on treatment plans and suitable products to client
• Collaborate with team members to achieve individual and shop sales target
• Develop customer relationships and provide excellent customer service
• Train new comers, motivate all sales staff
• Assist in daily operational duties such as cashiering transactions, inventory and ad hoc duties that may be assigned by the Store Manager

Requirements:

• One to two year experience in pro active cosmetic sales (In Retail Shop)
• Proven experience in a customer-facing role, preferably in the skincare/beauty industry.
• Excellent communication and interpersonal skills.
• Strong knowledge of skincare and cosmetics products.
• Sales-oriented with a passion for beauty.
• Flexibility to work evenings, weekends, and holidays.
• Fast-paced and collaborative working style
• Positive working attitude and Sales Oriented
• 5 or 6 days per week, 8 hours rotating shift per day (including weekends)

Working locations: Central area

Promotion opportunities

All are welcome to apply.

About Us
Golin is a global public relations agency that helps companies create change that matters. Throughout our 60+ year history, we have redefined the role of PR with best-in-class, data-driven creative that has earned worldwide attention and awards – 2024 Cannes Lions Grand Prix Winners, a first-ever win for a PR agency, and Gold and three Silver Lions. PRovoke named us 2024’s Digital Consultancy of the Year in Asia-Pacific on top of 2023’s Best Large Consultancy to Work For – as surveyed by our people. Our Asia-established Creative Intelligence Unit was recognized as Specialist Consultancy of the Year by PR Awards Asia 2023 and 2024. Representing some of the world’s biggest brands, we offer a suite of services from content creation and production, influencer marketing, corporate and consumer strategy, and public affairs to name a few.
We’re proud to have made an impact in Asia for over 25 years, with teams in Shanghai, Beijing, Hong Kong, Singapore, Taipei, Jakarta, Mumbai, Delhi, Bangalore, Kuala Lumpur, Seoul, and Tokyo. Together, our mission is Creating Change in Asia for Asia – from defining new era travel through our multi-award-winning campaign work to pioneering industry-leading tools, to purpose-driven legislation change, we make sure that the changes we make matter to business, society, legislation, our people and industry.
Golin Singapore creates impact for clients with a diverse team of specialists across data analytics, creative intelligence, content production, performance marketing, consumer activation, stakeholder engagement, and reputation management. We’re a regional hub of excellence that drives brave and bold innovation through a culture of empowerment, collaboration, and accountability.
Our ethos is simple yet powerful: we Go All In. For our clients. For our colleagues. For our agency. For our industry. If that sounds like something you could wake up every morning to help with, then read on.

Who We’re Looking For
As a Vice President for our Corporate Affairs practice, you will play a pivotal role in driving our corporate businesses under the Golin brand. Your expertise and industry knowledge will be key in forging meaningful partnerships, expanding our client base, and promoting our solutions across the Asia-Pacific region.
You will be responsible for developing and implementing strategic PR campaigns for our corporate clients. You will also collaborate with our Creative Intelligence team on data-driven approaches to ensure innovative and powerful ideas for our clients. You will be crucial in building client relationships, driving business development efforts, and providing expert counsel to clients and internal teams.
Responsibilities

• Lead the development and execution of comprehensive corporate affairs strategies ensuring alignment with their business objectives and brand positioning.
• Provide strategic counsel to clients regarding their communication and public relations strategies, leveraging industry knowledge and best practices.
• Conduct thorough research and analysis of relevant industries relevant that benefit from corporate PR, including market trends, competitive landscape, and regulatory developments, to inform campaign strategies and client recommendations.
• Build and nurture strong client relationships, serving as the main point of contact and trusted advisor.
• Collaborate with internal teams, including account managers, creative teams, and digital specialists, to develop integrated PR strategies and ensure the successful implementation of client campaigns.
• Lead new business development efforts for the practice, including identifying and pursuing potential client opportunities, preparing proposals, and participating in client pitches.
• Stay abreast of emerging trends and innovations in corporate affairs (reputation management, crisis management, media relations, internal communications, stakeholder engagement, corporate social responsibility, and social content strategy) by attending industry conferences and networking events to expand your professional knowledge and connections.
• Manage and mentor a team of PR professionals, providing guidance, training, and performance feedback to foster their growth and development.
• Monitor campaign performance, track key metrics, and provide regular reports to clients, demonstrating the impact of PR efforts and recommending adjustments as needed.

What You’ll Bring

• Bachelor's degree in public relations, communications, journalism, or a related field.
• Minimum 12 years of experience in Corporate Communications and Affairs or related fields, with a proven track record of successfully managing PR campaigns for corporate and technology clients
• Strong industry understanding, including trends, regulations, and key stakeholders.
• Experience in strategy and engagement and ability to develop communications materials.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients, effectively convey complex information, and influence decision-making.
• Demonstrated experience in developing and executing strategic PR campaigns, including media relations, thought leadership, and content development.
• Proven ability to lead and manage a team, fostering a collaborative and high-performance culture.
• Strong business acumen and entrepreneurial mindset, with the ability to identify new business opportunities and drive revenue growth.
• Proficiency in leveraging digital platforms and tools for PR and social media management.
• Exceptional organizational skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.

Golin is proud to be an equal-opportunity employer. Golin is committed to building a culture where all employees are seen as equal, are respected, and where all opinions are heard. We take pride in our inclusive hiring, as well as our diverse workforce and we welcome applications from all qualified candidates.
Personal data held by Golin relating to employment applications will be used in accordance with our Recruiting Privacy Statement, which is available on our website.

• Develop and drive CRM strategy and plan effective end-to-end delivery of campaigns with the objective of achieving targets
• Create and manage communication plans that are aligned with the local marketing strategy and HQ marketing calendar to align with business objectives
• Work with local marketing team, retail and eCommerce team and HQ to implement lead nurturing and conversion campaigns and instore events aimed at enhancing customer experience, engagement and loyalty
• Analyse customer data to create detailed customer segments for targeted marketing
• Carry out detailed analysis and reporting on all CRM activities both instore and online
• Monitor and analyse campaign performance metrics to evaluate success and identify areas for improvement.
• Embed CRM in the overall business, communicating its value and telling the story behind the data to all teams
• Manage data capture initiatives both instore and online
• Manage CRM customer database effectively, ensure data quality with frequent monitoring, implement data hygiene processes, and oversee data governance ensuring legal compliance.

Job Requirement:

• Proven CRM experience in the luxury or premium sector
• Good knowledge of CRM software tools and applications (Salesforce, Google Analytics and MS PowerBI)
• Experience managing email campaigns for E-Commerce and Retail
• Experience with SQL to e.g. build target groups in SFMC is a plus
• Experience executing tailored email marketing campaigns and user journeys
• Experience of data management in compliance with local data management and protection regulations
• Knowledge of data analysis and reporting tools
• Good understanding of omni-channel best practices and proactive drive to explore emerging technologies
• Excellent communication and interpersonal skills and ability to build relationships at all levels
• Excellent organisational, prioritisation and project management skills
• A strong team player who is highly analytical and data driven and analytical
• Flexibility and willingness to travel internationally if required
• Passion for luxury retail and photography is a plus

We are looking for an Outlet Manager to join our dynamic team in a leading beauty and wellness company. As the Outlet Manager, you will play a pivotal role in overseeing the day-to-day operations of our outlet, ensuring exceptional customer experiences, and driving the success of our brand. If you are a passionate and results-driven individual with a background in beauty and wellness management, we invite you to be part of our innovative and thriving organization. Responsibilities may include but not limited to:

Drive a team of Consultants and therapists to optimize sales by upholding exceptional service and retail standards, ultimately achieving customer service and sales objectives.

Manage all aspects of refund and complaint cases to ensure resolution and customer satisfaction.

Gather customer testimonials, feedback form, before and after photos.

Brainstorm marketing strategies to boost outlet sales figures.

Identifying areas for enhancement and implementing necessary changes to elevate the overall customer experience and service standard.

Demonstrate resourcefulness, a service-oriented approach, active engagement, and effective hands-on management skills.

• Coordination of Rehearsals: Organize and manage rehearsals, ensuring that actors and crew are aware of schedules and any changes.
• Cue Management: Call cues for lighting, sound, props, and scene changes during performances, ensuring precise timing.
• Script Management: Maintain an updated script with all blocking, cues, and technical notes, also known as a "prompt book."
• Communication Hub: Serve as the central point of communication between the director, cast, crew, and technical teams.
• Technical Rehearsal Supervision: Oversee technical rehearsals, coordinating lighting, sound, and set changes to ensure everything runs smoothly.
• Props and Set Management: Ensure all props, costumes, and set pieces are in place and functioning correctly before and during the performance.
• Health and Safety: Ensure that the stage and backstage areas are safe, enforcing health and safety protocols for the cast and crew.

Responsibilities
Achieve growth and hit sales targets by successfully managing the sales team
Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
Present sales, revenue and expenses reports and realistic forecasts to the management team
Identify emerging markets and market shifts while being fully aware of new products and competition status
Requirements and skills
Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
Committed to continuous education through workshops, seminars and conferences
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
Proven ability to drive the sales process from plan to close
Strong business sense and industry expertise
Excellent mentoring, coaching and people management skills
Ability to handle customers’ requests and complaints with grace
Ability to work under pressure and meet deadlines
Ability to work longer hours with prolonged period of standing.

58 RECRUITMENT PTE. LTD.

19C9772

88669863

• Oversee day-to-day financial matters, month-end and year-end accounts closing related to Payroll, which include:Maintaining complete and systematic records relating to employees' pay and must be thoroughly conversant with the relevant statutes and payroll regulations.
  Involved in payroll processing and its related duties
  Analyse reasons for variation in manpower expense for monthly adhoc reporting
  Regular review on compliance to statutory requirements.
  Supports and provides advice in structuring and developing the team to ensure smooth and efficient day-to-day Payroll operations.
  Liaise with internal and external auditors and/or tax agents on payroll related matters.
  
• Acts as contact point to institutional Finance and HR staff Partners closely to ensure organizational readiness and capability to deliver business results.

Requirements

• Minimum 5 years’ working experience in a finance function or financial shared service center, preferably in a supervisory role
• Hands on SAP HRIS system preferred
• Proficiency in Microsoft applications
• Strong leadership skills with ability to manage team members
• Good time management and organizational skills, as well as a customer-oriented mindset
• Possess excellent inter-personal and communication skills

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)
Recruit Express Pte Ltd
CEI No: R1333503
Company EA license : 99C4599

Responsible for supporting the EAM, Sales & Marketing / Director of Catering in securing and maximising all sales opportunities from determined market segments to achieve department goals and objectives

KEY RESPONSIBILITIES:

• Assist in the development of clientele based on existing accounts.

• Solicit for new accounts from existing or/ and new market segments to enlarge business opportunities

• Establish a regular call pattern for meeting with principles of target markets.

• Follow up on business leads to maintain a good business conversion rate

• Negotiate on good rates with customers so as to maintain a high average check

• Keep good relations with customers for repeat business

• Maintain regular contact with the Marriott Global Sales Offices and where appropriate submit sales leads within the Marriott network.

• Forecast, analyse and report Sales and Profit results.

• Participate in preparation and planning of the Annual Operating Plan, Departmental Objectives and other costs related to the Annual Budget.

• Meet and exceed monthly, quarterly and annual sales budget

• Provide administrative support to Director of Catering in the absence of Sales Agent

• Participation in developing/reviewing rate structures and conditions applicable to various marketing segments, based on market feedback and conditions.

• Participate in networking events within the hotel, the industry and customer organisations as necessary.

• Develop and promote festive and seasonal events

• Prepare weekly, monthly, quarterly and annual reports as required.

• Provide proper documentation for clear administration

• Liaise closely with other departments within the hotel to ensure efficient and regular communication of sales activities.

• Actively source new account and develop existing accounts that will meet the yield objective of the hotel from these market segments.

• Assist the Director of Catering in developing strategic sales plans, detailing sales distribution plans, trade shows and other promotional opportunities in order to meet the hotels overall strategic plan.

• Establish an understanding for Marriott policy and procedures. Develop and maintain a good working with all GSO’s and actively sources Team Hot leads for other Marriott properties.

• Effectively measure and report on a timely basis, sales results with updated strategies and competitor information to the Director of Catering.

• Maintain regular contact with key contacts in the appropriate market segments including site inspections and sales calls.

Responsible for supporting the EAM, Sales & Marketing / Director of Sales in securing and maximising all sales opportunities from determined market segments to achieve department goals and objectives

KEY RESPONSIBILITIES:

• Establish a regular call pattern for meeting with principals of target markets.

• Forecast, analyse and report individual sales results.

• Participate in developing/reviewing rate structures and conditions applicable to various marketing segments, based on market feedback and conditions.

• Prepare weekly, monthly, quarterly and annual reports as required.

• Liaise closely with other departments within the hotel to ensure efficient and regular communication of sales activities.

• Actively source new accounts and develop existing accounts that will meet the yield objective of the hotel from these market segments.

• Assist the Director of Sales in developing and implementing strategic sales plans, applicable to market segments under their responsibilities.

• Develop and maintain a good working relationship with all Marriott International Sales Offices and leverage on networking with staff and clients from other Starwood properties and submit sales leads within the Marriott network.

• Effectively measure and report on a timely basis, sales results with updated strategies and competitor information to the Director of Sales

• Maintain regular contact including site inspections and sales calls with key contacts in the appropriate market segments.

Key Responsibilities

• Lead the annual budgeting, business action plans formulation and budget control processes.
• Establishing key assumptions and coordinate with subsidiaries on budget target.
• Perform critical and in-dept analysis of the Profit Centre's operating performance.
• Prepare materials for board and management such as business updates.
• Prepare management reports for stakeholders.
• Work closely with Group Controlling team and subsidiaries' finance team to improve the reporting processes to enhance the quality in term of timeliness and accuracy.
• Provide valuable financial / non-financial information and suggestions to drive for financial excellency.
• Establish financial and non-financial database to facilitate multiple dimension analysis.
• Prepare strategic benchmarking for Profit Centre.
• Any other ad-hoc matters assigned.

Requirements:

• At least 5 years of relevant experience in manufacturing / commodity industry.
• CPA / ACCA / CFA candidates are encouraged to apply.
• Experienced with complex budget and financial model.
• Proficient bilingual written and verbal communication skills as one needs to manage our English and Chinese-speaking clients and stakeholders.
• Analytical and attention to detail.
• Highly proficient with Microsoft Office (Excel, Power Point, Word)
• Keen interest in digitalization and automation to streamline processes.

Key Responsibilities:
• Develop pricing strategies based on market trends and competitor positioning to optimize product accessibility and profitability.
• Prepare comprehensive market reports and present findings to leadership teams to support strategic decision-making.
• Coordinate with internal stakeholders to implement effective market access initiatives.
• Ensure all activities comply with industry regulations and standards.
• Lead the growth and expansion of the dermatology portfolio across the regional market.
• Drive business development by assessing market opportunities, identifying potential products, and managing product forecasting and pipeline strategies from pre-launch to post-launch.
• Develop product training plans in collaboration with Principals, Medical, and Commercial teams.
• Establish brand strategies and market penetration plans, maintain competitive intelligence, and respond proactively to market dynamics.
• Analyze research data and customer feedback to align with market trends and enhance product competitiveness.
• Define and execute strategic marketing plans, implement marketing campaigns, and regularly assess their efficacy and success.
• Map out strategic goals, priorities, and plans for products and share them with cross-functional teams to ensure alignment.
• Engage with Key Opinion Leaders (KOLs) for the dermatology product line, working with clinical, sales, and training teams where relevant.
• Arrange and deliver product training to local and regional distributor sales teams to ensure they have the necessary scientific and communication skills to meet sales targets.
• Perform any other ad-hoc duties as assigned by the Company.

Job Specification
• Minimum of 7 years of experience in sales and marketing, with at least 4 years in marketing within the pharmaceutical industry.
• Proficient in data analysis tools and techniques.
• Bachelor's degree or higher.
• Ability to work independently on complex projects while effectively collaborating with cross-functional teams.
• Experience in managing product lifecycles, particularly within the dermatology sector in the region.
• Strong understanding of market access strategies, pricing, and market intelligence.
• Excellent communication skills for engaging with cross-functional teams and stakeholders.

nterested applicants, send in your resume to:

[email protected]

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Report to: Head of Operations

Job Summary

The Guest Relations Manager is responsible for ensuring exceptional guest experiences by managing guest services and addressing any concerns or issues. This role involves assisting with the front of house operations, enhancing guest satisfaction, and maintaining a positive reputation for the club.

Key Areas of Responsibility

· Ensuring and providing flawless, upscale, professional, and high-class guest service experiences.

· Analyzing customer feedback and providing strategic direction to continuously improve overall rating.

· Responding to guests needs and anticipating their unstated ones.

· Make our members feel welcome.

· Implementing plans to improve member’s satisfaction.

· Assisting with member and guest’s queries/disputes.

· Provide excellent customer service skill.

· Actively listen to and resolve complaints.

· Coordinate and manage communication between guests and staff and follow up to ensure customer concerns are resolved.

· Guest relations managers are responsible for maintaining open lines of communication between staff and member and guests.

· Monitor guest feedback and reviews to identify areas for improvement.

· Develop and implement strategies to improve overall member and guest satisfaction.

· Respond to any questions, needs and desires of guests, and follow up with member and guests to ensure their requests have been met to their satisfaction.

· Expect and react promptly to member and guests' requirements and inquires.

The Project Manager leads and monitors the execution of construction operations. He/She optimizes project plans, leads constructability reviews for construction, installation and assembly of components, equipment and systems and completion activities. He adheres and monitors compliance to the relevant regulatory and legislative requirements. He oversees the implementation of sustainable engineering strategies, procedures and guidelines to promote a culture of continuous improvement. He communicates information in a clear and concise manner and interacts proactively to obtain buy-ins of stakeholders. He possesses strong analytical, project management, problem-solving and decision-making skills. He works in a fast-paced work environment and has to travel occasionally to project sites. We are a design and build contractor, looking for a Project Manager who specializes in M&E trade to perform project management role.

Digital Marketer Responsibilities:

• Plan and execute digital marketing strategies (SEO, social media, email marketing, digital ads).
• Manage content on Instagram, Facebook, TikTok, LinkedIn, focusing on engagement and growth.
• Run SEO/SEM campaigns and manage paid ads (Google, Facebook, Instagram).
• Design email campaigns and analyze performance metrics.
• Use analytics tools (Google Analytics, Facebook Insights) to track and report on digital campaigns.
• Collaborate with influencers, maintain brand consistency, and drive online/offline sales.

Sales Executive Responsibilities:

• Organize and manage events monthly (in Booth and Store). Have experience and management is important.
• Drive event-based sales and exceed targets.

Requirements:
• 3+ years in sales/marketing (preferably jewellery industry).
• Proven sales track record, event execution experience.
• Strong interpersonal skills with a positive attitude that fosters a supportive and respectful work environment.

Join our team today!

• Up to $15k/month + Performance Incentives
• Exclusive Overseas Trips for Top Performers

UNLOCK YOUR CAREER POTENTIAL: EXCEL AS A CORPORATE BENEFITS MANAGER !

Join a team committed to excellence and innovation. Here, you'll play a vital role in enhancing the lives of employees through comprehensive benefits programs. We’re looking for motivated candidates to join our team and embark on a rewarding career path toward becoming a Corporate Benefit Manager!

What We Offer

A 2-Year Management Associate Program designed to equip you with the skills and knowledge needed to excel in this role Comprehensive training and ongoing guidance from industry experts Opportunities for professional growth and advancement A supportive and collaborative work environment

Why Join Us?

• Competitive Compensation: Earn up to $15k monthly, plus performance bonuses
• Professional Growth: Develop your skills and advance your career in a supportive environment
• Networking Opportunities: Expand your connections with industry professionals and potential clients
• Career Advancement: Clear pathways to senior leadership positions
• Exclusive Incentives: Top performers enjoy special rewards, including overseas trips

About the Role

• You'll be responsible for recommending our employee benefits programs to businesses in Singapore.
• Key Responsibilities: Design and manage employee benefits programs (health insurance, retirement plans, etc.)
• Negotiate to secure competitive rates and services Support employees with benefits inquiries
• Collaborate with HR to align benefits with company objectives
• Stay up-to-date on industry trends to improve benefits offerings

Requirements

• GCE 'A' Levels, International Baccalaureate Diploma, or a polytechnic diploma
• 3-5 years of experience in employee benefits or HR
• Strong analytical, communication, and interpersonal skills
• Relevant certifications are a plus
• Must be a Singaporean or Singapore Permanent Resident
• Male candidates must have completed National Service
• Note: Commissions and incentives are based on individual performance. Terms & Conditions apply.

Approval code: AT16Oct24GI36
Wealth Coach LLP is a service firm supporting Andrew Ang & Associates, an agency unit of Prudential Assurance Company Singapore.

Roles & Responsibilities

The Operational Manager is responsible for overseeing the day-to-day operations, ensuring smooth functioning and high-quality customer service.

This role involves managing staff as well as ensuring compliance with health and safety regulations.

playing a key role in improving efficiency and maintaining a welcoming, clean, and vibrant environment for both customers and employees.

Training and develop staff to deliver excellent customer service. Conduct regular performance evaluations and provide feedback. Address staffing needs, including disciplinary actions if required.

Maintain high levels of customer satisfaction by ensuring timely, courteous, and efficient service. Handle customer complaints and resolve issues swiftly.

Requirements

Strong leadership and team management skills.

Excellent customer service skills and the ability to resolve conflicts professionally.

Required fluent Japanese speaker, good communication skills and high quality hospitality

Working Hour 20:00 - 05:00 (Monday to Saturday, No Public Holidays)

esponsibilities
Achieve growth and hit sales targets by successfully managing the sales team
Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
Present sales, revenue and expenses reports and realistic forecasts to the management team
Identify emerging markets and market shifts while being fully aware of new products and competition status
Requirements and skills
Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
Committed to continuous education through workshops, seminars and conferences
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
Proven ability to drive the sales process from plan to close
Strong business sense and industry expertise
Excellent mentoring, coaching and people management skills
Ability to handle customers’ requests and complaints with grace
Ability to work under pressure and meet deadlines
Ability to work longer hours with prolonged period of standing.

58 RECRUITMENT PTE. LTD

19C9772

67026282

Drive the targeted sales revenue as per Organisation norms

• Responsible for representing to and partnering with Institutional clients like Schools, Universities, admission agents, Residential societies, community groups, independent counselors and other partners to target students
• Conduct events to popularize the Organisation's brand name among target population
• Identify gaps in the product/price proposition of the Organisation in order to increase product acceptance and enhance sales revenue
• Work closely with the Operations team to hand over student once sales is completed, for ensuring best quality services
• Regularly take feedback from enrolled students to ensure service quality levels
• Work closely with marketing teams and provide inputs for devising campaigns which are targeted at the right set of customers
• Regularly report updated MIS to seniors

Job Description：

Develop and execute comprehensive marketing strategies tailored to the Singapore market.
Lead the planning and implementation of marketing campaigns that effectively promote our products and enhance brand awareness, leveraging both online and offline channels.
Collaborate with cross-functional teams, including product development, merchandising, and store operations, to ensure seamless integration of marketing initiatives with overall business goals.
Conduct market research and analysis to identify emerging trends, consumer preferences, and competitor activities, providing actionable insights for strategic decision-making.
Manage and optimize the marketing budget to achieve maximum return on investment, while ensuring efficient allocation of resources across various marketing activities.
Build and maintain strong relationships with local partners, influencers, and media outlets to amplify brand exposure and drive customer engagement.
Oversee the creation and execution of engaging content for marketing materials, including social media posts, advertisements, and promotional videos, that resonate with the target audience and reflect the brand's identity.
Monitor and evaluate the performance of marketing campaigns using relevant metrics and analytics tools, and make data-driven adjustments and improvements as needed.

Requirements：

Strong strategic thinking and analytical skills, with the ability to identify opportunities, solve problems, and make informed decisions based on market data and consumer insights.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external partners, and build strong relationships with stakeholders at all levels.
Creative and innovative mindset, with a passion for developing unique and engaging marketing concepts that stand out in a competitive market.
Proficient in digital marketing tools and platforms, incl

58 RECRUITMENT PTE. LTD

19C9772

67026282

• Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
• Maximizes customer operational performance by providing help desk resources and technical advice.
• Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
• Manages customer service staff, communicates job expectations, and performs appraisals and job reviews.
• Meets customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expenditures.
• Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
• Implements production, productivity, quality, and customer-service standards.
• Contributes customer service information and recommendations to strategic plans and reviews.
• Audits customer service procedures and trends and determines system improvements.
• Enforces company policies and procedures.
• Determines customer service requirements by maintaining contact with customers and visiting operational environments.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.