KEY ROLES AND RESPONSIBILITIES

• Ensure enhancement of Cyber Security Operations for cyber threats monitoring, detection, analysis and response through the use of threat intelligent and automation

• Project management and Vendors Management

• Drive continuous improvement of Incident Response Framework, Incident Response Plan, Event Management, Standard Operation Procedure, Playbook and etc. for cybersecurity operations and incident response

• Perform advanced trend, pattern and statistical analysis to project future technical cyber threat scenarios

• Synthesize multiple information sources and analysis reports into a holistic view of potential threats

• Conduct in-depth research into cyber security issues of industry- or nation-wide significance

• Produce findings to help initialize or support law enforcement and counterintelligence investigations or activities

• Establish incident management procedures for the detection, reporting and handling of incidents

• Develop a playbook for cyber incident management

• Perform the remediation and resolution of cyber incidents at the organizational level

• Direct post-mortem activities following critical incidents

• Work closely with internal and external parties to manage the operation of SOC

• Manage security operation to ensure implemented security technologies and controls are effective and adequate to protect our infrastructure/business

• Track and analyse cybersecurity metrics for effectiveness, benchmarking and management reporting.

QUALIFICATIONS & EXPERIENCE

• 6-8 or more years of experience in running security operations including project management and implementation skill set.

• Technical know-how and experience in IT security solutions such as (but not limited to) and at least operated in more than one of the followings:-

• Network Security : F/W, IPS, VPN, UTM, NAC

• Knowledge in Checkpoint, Juniper, Cisco, Aruba and Fortigate, CyberArk, Tripwire, will be an added advantage

• Content Security : WEB Security, Anti-Spam/Anti-Virus

• End point Security : Anti-Virus/Malware, Host base IPS, DLP, BitLocker

• Security Information Management: SIEM, Security management, Forensics

• Advance Persistence Threat Solution

• Experience in conducting detailed cyber security events investigation and analysis including leading and responding to cyber security incidents

• Familiar with Kill Chain methodology, MITRE Att&ck, NIST Cybersecurity Framework, ISO 27001, 27002 and etc.

• Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage

JOB RESPONSIBILITIES

· Lead new product and manufacturing transfer activities, setup of medical device service & repair facility

· Implement new production / service/ project initiative and manage budget and timeline.

· Liaise with customer on all new product development/ service & repair activities

· Perform intermediary role between Research & Development (R&D) & manufacturing and service & repair.

· Lead and provide direction to Cross Functional Team.

· Champion to lead & develop from First Article / prototypes to customer's approval.

· Work closely with Supplier Chain, Operations & Quality on supplier qualification, Process Failure Mode Effects Analysis (PFMEA), equipment qualification and process validation, establish service & repair processes

· Perform other tasks as assigned by the supervisors.

JOB REQUIREMENTS

· Minimum Degree in Engineering

· Minimum 3 years of relevant working experience

· Experience in NPI & Project Management

· Familiar with the requirement of medical device service & repair center and its operating process

· Project Management skill

· Communication and leadership skills

· Problem Solving and decision-making skills

· MS Project skill

· Process Failure Mode Effects Analysis (PFMEA) and process validation skill

Responsibilities:

• Purchase administration and order processing
• Negotiate with suppliers for the most cost-effective deal
• Negotiation of pricing, credit terms and supplier contracts, delivery schedule
• Monitor cost and project budget and develop cost forecasts
• Vendor development-evaluate vendors based on quality, on-time delivery, and cost
• competitiveness
• Source of quotation and liaise with suppliers, manufacturers, and relevant internal
• departments
• To perform any other duties as assigned by management

Requirements:

• Preferably have experience in relevant fields
• Team players and committed to work
• Good communication and negotiation skills
• Proactive in solving problems
• Good in planning, organizing, and prioritizing assignments
• Able to implement improvement processes
• Independent, able to work under pressure, as well as multi-tasking

• Responsible for end-to-end procurement according to the purchasing guidelines.
• Sourcing for parts and materials
• Updated inventory status
• Negotiate with suppliers for better pricing and terms
• Build and maintain suppliers relationship
• Expedite orders and monitor delivery status.
• Establish inventory control and stock take activities
• Work with cross-functional department to ensure smooth operation
• Monthy stock take
• Ad-hoc duties as assigned

Requirements

• Diploma in Supply Chain, Purchasing or Business Administration or equivalent
• 1 years of purchasing experience

Interested candidates who wish to apply for the advertised position, please click on the APPLY button.

EA License No.: 13C6305

Registration No.: R22109637

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Payroll and Process Improvement:

• Work with outsourced payroll vendor, ensure accurate and timely interpretation and data integration to payroll systems, as well as payment-related calculations for payroll accuracy. Process statutory payments and deductions.
• Deliver excellent employee payroll experience through accurate payroll processing, reporting within agreed SLAs/KPIs
• Submit monthly payroll data for approvals, generate payroll related reports and finance journal entries
• Computation of final payments during exit processes
• Manage employee payroll queries
• Ensure audit requirements are met both internally and externally
• Provide information for surveys, adhoc reports requests internally and from Group Office.
• Lead payroll projects / process improvement initiatives when required.

Tax:

• Handle & review IR21 of employees
• Review Year End Tax Forms (IR8E, A8A, A8B, IR8S) of employees, oversee and ensure that payroll vendor submits accurate tax forms to the tax authority
• Monitor and Manage the Directive to Pay/Notice of Assessment
• Coordinate with employees/HRBPs/tax vendors & local tax authorities to resolve tax issues
• Coordinate with relevant parties to settle taxes borne due to shares
• Ensure Tax Payment is done accordingly and on time and raise the applicable journal for the payment
• Attend to adhoc tax Inquiries
• Expat/International Assignee Tax Management
• Filing and maintaining tax records
• Monthly maintenance i.e. ensure salary withholding.
• Review the payroll and tax process to ensure adherence to policies/guidelines and audits.

KEY REQUIREMENTS

• Minimum 6 years of experience in payroll and tax principles, practices and procedures.
• Analytical with high attention to detail. Passionate in improving payroll and tax processes for increased operational efficiency.
• Able to manage confidential and sensitive data appropriately.
• Mature, responsible, self-driven and able to work independently in a fast-paced environment with minimum supervision.
• Working knowledge on Workday system is preferred.

#LI-SC1

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Description

• Develop and execute non-sales channel customer acquisition strategies/ plans for DCS products and services to grow the respective targeted customer segments/ bases.
• Develop and execute strategies/ plans to grow insurance revenue by exploring additional insurance product partnership.
• Implement frictionless onboarding application for DCS products and services based on the advancement of technology and digitalization, ie virtual card issuance, instant/ same-day application status, digital/ e-signature, leveraging on S’pore - MyInfo, Credit Bureau etc
• Plan and execute monthly lead extraction for insurance partners
• Success in this role requires an understanding of finance product (credit card) and basic understanding of insurance products. Additionally, strong interpersonal and communication skills, as well as the ability to work collaboratively with partners, are essential to achieve the desired outcome.

Job Requirement

• Education: Minimum of diploma or above.
• Industry Experience: Relevant retail banking experience (specifically for credit card).
• Competencies: Exceptional interpersonal and communication skills. Effective networking and relationship-building. Good problem-solving and objection handling skills. Meticulous and self motivated.
• Confidentiality: A strict commitment to maintaining the confidentiality and discretion required when handling the customer information.
• Ethics and Integrity: High ethical standards and integrity, with a commitment to acting in the best interests of the company and customer at all time.

What we are looking for:

Looking for advance Jira/Confluence PMO experience in digital space, consultant, banking experience. And also perform PM role and able to work both handson dashboard build from confluence and presentation slides with seamless and automate to various data point. Technical skills in tools such as Jira/Conflunce/Macro in particular and SQL who can be employed and auto pilot self driven. Candidate has to step up to help assume boatsize project manager immediately which total port is 60million for boat size project.

Candidate must have hands-on, excellent in communication, working smart and autopilot, self driven in getting things done, result oriented with min supervision. Excellent attitude and banking discipline, able to work in pressure and also willing to do extra and honest work without tell.

The candidate must have strong and good relationship with colleagues, and stakeholders and must have top/excellent record of work ethic and performance in the past.

They has to good in communication – management project with key stakeholders in clear and concise way

They know technical skills in jira , confluence (advance level), in get data points from various source and write SQL, use advance macro function in confluence to get table transform/filter and excerpt to get graphical presentation dashboard

They know how to mange and solve problem in handon way for multiple portfolio e.g. Change request, budget, eMEMO, resource allocation – PM role

Hands on and background in digital banking, can work over hour extended in getting job done

Good collaboration and team work (background check with ex line manager is required) and good attitude

Mindset to improve things that continue to improve dashboard portfolio, create Jira, confluence for more user friendly and streamline dataponts in tracking

Best in learning , self learning on tools and mindset of improvement things, “self driven” do things by himself or herself to get things done.

While managing project. Change request and help me in update portfolio, they must be able to articulate problem statement and work closely with various stakeholders PO, front, leads and myself. Able to extend hand to do both BAU and project management, portfolio.

Let me know if any candidate fits to this profile, positive attitude , communication and self driven is key.

Responsibilities:

The Portfolio Manager and Program Manager Lead is responsible in Leading team to deliver the Regional Change Requests/projects/program in the digital domain and Digital Portfolio Management Delivery is responsible for overseeing and optimizing the management of resources, demand, cost, and pipeline, inflight, completed within a digital program, Boatsize or project across multiple business unit and countries. This role will require to lead Digital delivery team and assist the business lead digitally with the development and implementation of Digital Portfolio/ Boat size CRs from end to end including strategic planning, policy & solutions and contribute to issue resolution and escalation, research, analysis activities and planning and monitoring activities to ensure the successful delivery within scope, on time, and within budget. The primary responsibility of jobholder plays a crucial role in lead, plan , provide solutioning and monitoring CR & project/portfolio delivery status, budget, prepare and publish tracking reports, lasing with key stakeholders across business and technology to aligning business objectives with digital initiatives, ensuring, and maintaining a comprehensive view across program, countries of the digital program landscape (whether it is Card, App, Transaction banking, wholesales, retails, credit risk, Customer channels, etal). The ideal candidate should process a multiple skills set of “Stakeholder management” , “ portfolio management”, “ Program Management” . “ complex portfolio min of SGD60m -100million” with Presentation, Digital technology background , Scrum lead , and Analytic skills.

Portfolio & Program Management

• Manage a portfolio of complex initiatives that impact one or multiple lines of business that involve Digital Initiatives from end to end.

• Manage all aspects of project and program engagement from planning, resources planning and budget reallocation/track, change management, risks and issues and key KPI timeline.

• Prepare overall implementation plan taking inputs from all stakeholders including technology, business, operations, regulators, etc., and co-ordinate execution by respective owners.

• Ensure that projects/program are proceeding according to scope, schedule, budget and quality standards.

• Manage the day-to-day project activities, including chairing project management working committee meetings and facilitating steering committee meetings.

• Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables.

Portfolio Reporting & Government

• Provide insights analyse from portfolio tracking on “resource rolling off”, “ key budget deficit”, own to initiate to call out “Streamline process” to propose to management for tracking boatsize and digital portfolio from dashboard tracking apart from Hand-on track portfolio data in Jira/ Confluence. Key jobholder require to routinely analyses portfolio to identify bottle neck, gaps & issues in the delivery process and improve delivery performance and pain points as part of KPI role.

• Weekly, Fortnightly, and Monthly Governance lead role to present the dashboard to senior management, Able to manage up senior management including clearly articulate and call out the path to green and meaningful way of portfolio performance

• Able to hand on work on general PMO role as below

o Timely and high-quality reporting/ governance management of lifecycle covering live delivery pack, backlog, status, resource, financial, risk, and dependency profiles

o Accurately and timely update financial of drawdown, utilisation for project and to provide timely billings to respective countries and group via advance excel and macro.

o Accountable for maintain end to end admin process on project including the update list of digital related key pipeline, approved, in delivery and completed initiatives in Jira/ confluence/share point ensuring effective delivery of project data integrity and timely report

o Rectify the key unreconciled financial report Issue where there will be discrepancy found for remediation

o Update advance dashboard, capability track and Kanban board for all workflow status of initiatives in Jira or portfolio tooling

o Ability to track aging, portfolio performance and follow up in order to close the project issues on time

o Identify the key non Green initiatives and consolidated report for circulation

Stakeholder Management

• Manage and work hand in hand with Business change managers across portfolio to manage Biz stakeholders, e.g., escalation, expectation, conflict, scope changes involving in project managers, project sponsor, technical leads. And cross functional team , senior management e.g. COO, Digital Head, and Delivery Head in communicating the portfolio delivery, plan , resource and budget.

• Manage relationships with stakeholders and ensure teams work in a collaborative environment. This includes cross portfolio to retails, wholesales that involve Digital related items CR and projects

• Manage stakeholders expectations through governance processes.

• Deliver appropriate and effective executive level communication.

• Understand interdependencies between technology, operations and business needs.

• Professional in presentation including facilitate crystal clear and concise communication & meeting amount project team, stakeholders, and senior management, ensuring alignment of objectives and timely delivery of key milestones

Ways of working / team collaboration

• Compliance to Ways of Working, update the playbook for digital & provide proposal for changes/ and streamline process improvement to close any gap in existing portfolio management domain

• Ascertain and share best practices to initiate the better way of working for portfolio

• Ensure team work in collaborate environment

• Lead to improve work as both team and individual contributor

• Continuously analyses existing processes and identify areas for improvement, implement solutions to enhance efficiency and productivities within portfolio management domain

• Trainings for the team in related to tooling and other portfolio administrative process

• Intuitive and being creative - Leverage your technical background to further improve ways of working with comprehend and effectively communicate complex concepts to simplify customer language

Budget Management:

• Responsible for manage overall Digital Boatsize/Portfolio Budget across different Business Segments

• Communicate Budget timeline to corresponding parties and stakeholders (T&O’s, BCM, Business)

• Receive submission from BCM/Business, update and submit Boat & Annual Spend template to GTO Finance

• Attends budget meetings

• Track each QR ensure within the budget aligning to the capacity in each Tech stream

Process Adherence:

• Demonstrate transparency in the process / RCAB /GSAT and pipeline planning and delivery methodology playbook

• Coordinate release activities across cross-functional teams, Business, Business Change Management and Retail operations in successfully driving release strategy and roadmap

• Continuously committed in improving Change Request processes and Projects/Boat size Dashboard enhancement within portfolio

Frameworks, process assurance, risk management

• Work with various stakeholders (Business/Product Owner, Program / Project Managers., Technical Delivery Managers, SDM team) review and propose refinements to the Ways of Working and associated SDM deliverables, in particular optimizing Agile vs Waterfall frameworks

• Track and manage Risk Appetite statement performance, MRAs, and Audits

• Work through escalation , governance and related issues.

Other Portfolio management Tasks

• Assume the Project Manager and/or Lead for specific projects assignment

• Maintain accurate and up to date key documentation, SharePoint and safekeep for all digital initiative’s information

• Resource Management: Coordinate with PM and Tech Lead to provide the changes in allocate resources squad to support digital initiatives. This includes to analyses the resource model impacting portfolio

• Demand Management: Collaborate with stakeholders to understand and prioritize digital project demands. Evaluate feasibility and impact on existing resources.

• Cost Management: Develop and monitor portfolio budgets. Identify cost-saving opportunities and ensure adherence to financial constraints.

• Pipeline Priorities: Work closely with project managers and teams to establish and maintain a clear pipeline of digital projects. Prioritize initiatives based on strategic objectives.

• Delivery Dashboard: Identify project to the digital projects type, updated the project code, and all key data in initiatives from governance perspective. Maintain SOP and dashboard to ensure up to date. Ensure alignment with business goals and regularly updated dashboard

• Assurance: Ensure the quality of Jira/Confluence is accurate and timely with alignment to roadmap for each country. Perform clean up if required.

Interns:

• Work with HR to bring in intern via the intake process

• Provide training and guidance to interns during their internship ensure their contribution to QR process

• Regular feedback to intern and school for their coaching and training

Qualification & Skill required:

• 10+ years of experience in IT experience, with sensitivity and commitment to business problem solving.

• Minimum 8-10 years of retail/digital banking /consultation experience particular Portfolio and Project management, and exposure to banking systems, products, operations, processes.

• Exposure to in Regional/global role with multiple nationality across countries

• Proficient in agile methodologies and project management tools and its framework e.g. sprint planning, spring review, backlog grooming, etc

• Exposure to Lean/Six Sigma or process re-engineering, transformation program.

• Experienced of having direct responsibility for project/or portfolio with budget size or Boatsize of min$50 million or equivalent muli-complex program/portfolio management

• Project Management Professional (PMP) / PRINCE II Certification is preferred.

• Executive level communication skills with excellent written and verbal communication; expertise in setting and managing customer /senior management expectations

• Technical domain expertise is an advantage, but at minimum is tech-savvy.

• Ability to lead and motivate others; demonstrating empathy and knowledge of personality types and appropriate management techniques

• Leadership qualities, including the ability to motivate and inspire cross -functional team to achieve project objectives, with the ability to establish rapport and maintain a high level of customer trust and confidence.

• Distinctive blend of business, IT, financial and communication skills, as this is a highly visible position with substantial impact

• Good understanding of fast pace /Digitalization Domain and current and emerging technologies and how other enterprises are employing them to drive digital business

• Ability to managing multiple priorities simultaneously and perform well under pressure and tight timeline

• Experience in managing/building high performing team, demonstrated experience and ability in successfully utilizing "soft skills" or "people skills"

• Business Domain knowledge in Retail Banking consumer products such as Core Banking, Digital Banking, Deposits, Mortgage, Cards.

Education

• Bachelor's degree in computer science, engineering or similar domain

• Related professional/technical qualification

Our client is a Global MNC, one of the leading players in the Engineering sector. Due to business needs, they are now recruiting a Purchasing Executive to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities:

• Responsible for the company’s day-to-day procurement requirements
• Handling the sourcing, negotiation, and acquisition of materials from both domestic/overseas suppliers
• Develop/Execute internal process improvements for the company’s procurement function
• Attain cost-saving objectives set by the company
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any relevant field of Engineering
• Minimum 2 years of working experience in a relevant industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

As a pivotal member of our data division, the Data Program Management Lead will be instrumental in driving the success of our data projects and programs. With a dual focus on strategy and execution, this role is ideal for a dynamic leader who excels in orchestrating complex data initiatives and fostering collaboration across departments.

Major Responsibilities

· Assist the Head of Data in setting strategic program and project objectives and ensure they align with the overall data vision of the organization.

· Coordinate multiple data projects simultaneously, ensuring timelines are met and stakeholders are informed.

· Act as a key point of contact in stakeholder management, facilitating effective communication between technical and non-technical parties.

· Collaborate with product owners and senior business leaders to understand project requirements and relay those to relevant teams.

· Ensure efficient allocation of resources across projects.

· Track program and project performance against Key Performance Indicators (KPIs) to analyze the successful completion of short and long-term goals.

· Develop and manage program and project budgets.

· Serve as a central point of contact for project status, issues, escalations, and risk mitigation strategies.

· Work to improve existing processes and create new ones that will enhance team efficiency and effectiveness.

· Ensure all projects under the program are of high quality, delivered on time, and within budget.

· Mentor and guide team members, fostering a culture of continuous learning and improvement.

· Oversee vendor relations and third-party services.

Qualifications, Skills and Experience

· Bachelor’s or Master’s degree in Data Science, Computer Science, or related field preferred.

· Minimum of 5 years of extensive experience in data-related roles with a good understanding of data technologies such as SQL, Big Data platforms, and Cloud Services.

· Proven experience in program and project management, ideally within data-driven environments.

· Strong organizational skills, with the ability to manage multiple projects and tasks simultaneously.

· Experience with program management methodologies and techniques like PRINCE2, PMP, and Agile.

· Excellent communication and interpersonal skills, with the ability to liaise with stakeholders at all levels.

· Ability to think critically and strategically, foreseeing potential challenges and devising solutions proactively.

· Demonstrated ability to lead teams and drive projects to completion.

If you are interested to apply for this role, please submit your application at this link: https://boards.eu.greenhouse.io/rightship/jobs/4225577101

We look forward to hearing from you!

Purchasing & Logistics Assistant

• Salary range: $2400 - $3000
• Work location: Jalan Kayu, Sengkang
• Working Days: 5.5 Days [Alternate Saturday]
• Working Hours: 9am - 6pm // 9am - 1pm

Job Description:

• Perform purchase order issuance to supplier
• Maintain good relationship with vendors and suppliers
• Inventories management
• Manage receiving, checking the incoming & outgoing goods
• Handle negotiation of prices & follow up with suppliers
• Liaise with suppliers to ensure delivered on time
• Co-ordinate and liaise with inter-departments
• Adhoc duties as assign by HOD

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Role Purpose

• Lead performs estimation, coordination and monitoring of all weight management related activities on project with the target to achieve most accurate estimation of all modules of the FPSO for weighing, dry, lift, operating conditions.
• Verify weight data collated from various engineering disciplines, check weight and COG information collected for accuracy and soundness.
• Review Supplier equipment datasheet and general drawings for accuracy of weight and COG information to be use for weight reporting.
• Review weight reports received from vendors and sub-contractors for its compliance with procedure, and accuracy to be use for weight reporting.
• Be responsible for establishing the NTE (Not to Exceed) weights of topsides modules of FPSO and defining COG envelope for each module (Weight Budget), considering the limitations on module lifting capacity, vessel stability and hull structural capacity based on the discussion with client and own the weight budget estimates.
• Proficient in using Excel, Mircosoft Word or program writing weight-control programs (preferably but not mandatory), to manage weight database and to issue monthly project weight management report
• Lead in weight awareness, optimisation and contribute to weight savings initiatives.
• Support Project Team and Group Lead by reporting, alerting any anomalies, significant increases in weight, COG excursions out of the envelope and missing weight items.

Responsibilities:

• Issue monthly Weight Control Report of all modules weights and COG of all required conditions (Dry, Lift, Operating) on the FPSO.
• Perform accurate weight management in accordance to industry codes and standards.Familiarity with ISO 19901-5
• Monitor all modules weight checking with respect to respective module lifting limit, COG envelopes and NTE weight. All modules checked to be lift-feasible and overall FPSO to be within NTE weight.
• Maintain project weight control database from weight data information received from each disciplines. Create and maintain efficient excel spreadsheets fit-for-purpose and presentation.

Requirements:

• Preferably 12 – 15 years of relevant working experience in weight control management in the oil & gas or FPSO sector for degree holder.
• Familiarity with FPSO hull and topsides weight control work/standards, with good experience in Structural engineering, and some understanding of other engineering disciplines work.
• Good knowledge of class and regulatory requirements and industry standards for weight management.
• Familiar with MS Office, Auto CAD, Navisworks and Aveva E3D optional
• Familiar with various oil majors and international weight management procedures/standards

Work Condition:

• Office based (Singapore) with occasional visit to contractors’ offices and site overseas.
• Corporate role but may be required to lead project if deemed necessary.
• Reports directly to Offshore Structures Section Lead for corporate role and Engineering Manager for project role.

R1552011

Peak Ocean EA License No. 18C9336

Responsibilities

• Managing and leading a team of engineers for SOC engineering operations
• Front customer engagement for engineering tasks / initiatives
• Responsible for ensuring tasks are delivered in a timely manner
• Responsible for understanding customer’s requirement for engineering tasks / initiatives
• Responsible for ensuring SOC core services uptime
• Responsible for making service-wide impact assessment in the event of issues
• Responsible for making service wide impact assessment before approving change requests
• Responsible for overall capacity management and monitoring
• Responsible planning for development of engineers’ skills and competency
• Provide mentorship and guidance to junior staff

Requirements

• Bachelor’s Degree in Information Technology or Cyber Security
• Professional certificates such as SANS or ISC2 would be advantageous
• At least 7 years of IT security experience and experienced in a wide range of cyber-security technologies
• Technical knowledge in the following information security technologies & solutions is preferred: SIEM, SOAR, UEBA, EPP, EDR, Virtualization, Networking, Big Data
• Experience in IT Network / System Administration is a requirement
• Experience as a technical lead in large-scale projects involving multiple technologies as part of a turn-key solution
• Strong troubleshooting and analytical skills that can resolve issues as the final point of escalation
• Strong presentation, communication and written skills
• Basic project management skills
• Positive working attitude
• Passionate in information security

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Responsibilities:

Primarily responsible for the management of the Accenture team that supports the development lifecycle of requirements covering the various phases that Accenture resources are involved in: (1) Requirements Gathering, (2) Design, (3) Build, (4) Test, and (5) Deploy. Responsible for the oversight of the delivery of projects and product management in a portfolio.

This covers the following activities:

• Management of all Accenture Delivery for the relevant service (staff augmentation roles – PM, BA, TA, Development and Testing where applicable) for the designated portfolio
• Manage all incoming Work Orders of the Portfolio
• Manage timely submission and discussion of High-Level Estimates and Cost of the Portfolio
• Ensure timely status reporting of projects in a portfolio liaising with the Dyson IT Heads, Dyson Programme and Project Managers
• Client Relationship & Expectation Management involves discussions with the Client Management of the designated portfolio to build the relationship and ensure expectations regarding delivery from the Accenture side are aligned with the contract.
• Cross Portfolio Dependencies Management
• Risk & Issue Management of service level risks & issues
• Resource Management to address prioritization and escalation issues relating to the service of the portfolio
• Working with the team in each of the different areas of service on delivery help needed, ways of working, and overall workload management
• Escalation Management across all work delivered by the service – in Dyson, this would be across projects, product management, platform and release management across all the applications in the scope of the service for the designated portfolio
• Governance of the service and delivery aligned to service performance expectations

Other management responsibilities include:

• Pipeline Management - involves understanding the overall pipeline of work requested by the client in order to plan for the right resources needed for delivery, manage the overall workload of the team, and impact on financials given multiple priority 1s from the client
• Contract Management - involves managing the delivery against contract terms & expectations, reviewing all contracts and work orders prior to submission to Dyson, and adherence to the terms per the contract
• Financial Management - involves managing the financials covering operational tracking – contract vs spend, spend to date, billing & invoicing

Skills and Qualifications:

• Program/Project Management
• Manufacturing, Supply Chain and Logistics
• Stakeholder Management
• Test Management/Architecture
• Account Management
• Service Management
• Client Relationship & Expectation Management
• Testing Process and Quality Improvement
• Quality Engineering Strategy and Planning
• Quality Engineering Testing Assessments

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law

Job Objectives/ Description

We are seeking for a talented and experienced Java spring boot Micro Services Infrastructure Lead / Specialist for our team. He/she should be responsible for designing, building, and maintaining the infrastructure that supports our micro services. Infrastructure management is crucial for ensuring the performance, reliability, and scalability of the services.

Key Responsibilities

• Plan and support the ongoing maintenance of IT infrastructure ensuring all the housekeeping jobs and executed effectively as per schedule
• Responsible for maintaining the existing infrastructure of micro services framework
• Responsible for any configuration set up application server JBOSS, WEB LOGIC and respective components
• Contribute to troubleshooting/ Problem analysis on IT infrastructure issues
• Support on raising the request and approval for any infrastructure related activities
• Hands on support for any scripts execution or creation
• Support the Dev team and other Host Systems team for any infrastructure issues in all environments
• Support on patching and DR switching and readiness

Key Requirements

• In-depth knowledge of Middleware Application Servers like JBOSS, WEB LOGIC
• Good understanding on Bank’s host system like AML-KYC, Core banking system.
• Good understanding and hands on knowledge of SSL and other application authentication mechanisms like JWT Cert Injection Setup and Configuration.
• Experiences with multiple source control version tools like (Bitbucket, GIT, Aldon)
• Experiences in build tools (ANT, Maven, Gradle)
• Experiences in creating Unix/ shell scripting
• In-depth knowledge of Web server components like Apace, NGNIX
• Knowledge of Web API, Microservices and Data Modelling
• Experience in CI/CD tools (Jenkins)
• Knowledge on working with MQ
• Experience with at least one of Oracle, MS SQL, Maria DB or any NoSQL
• Knowledge in Database RAC setup and configuration set up across the application layer for the connectivity
• Knowledge of best practices and IT operations in an always-up, always-available service
• Go getter attitude in getting things done with minimal supervision.
• Articulate communication skills, ability to work with multiple teams

Good to have

• At least 10 years of experience in banking domain
• Knowledge on multiple core systems and sub systems of banking domain
• Hands-on experience on banking infrastructure systems

Responsibilities:

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected
• Ensure that the given KPI are being met based on the project timeline

Requirements:

• Only Singaporean
• At least 2 years of working experience as Supervisor in Call Center environment.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

What is Splore?

Founded and funded by Temasek and Menyala, Splore is an early-stage venture focused on reimagining search and discovery for the new generation.

Splore is developing a next-generation AI-powered search engine for the digital generation. It caters to their diverse passions and interests—not just anime, comics, and gaming—but also knowledge and information to meet everyday demands, providing a personalised and engaging search experience through its proprietary Splore.ai platform. Crafted by experts in machine learning, distributed systems, and consumer applications, Splore.ai blends data from the web with "walled garden" information to provide diverse, tailored results.

Our mission is to be the knowledge and discovery engine for this generation, pioneering a new way of discovering and engaging with information in a world that is increasingly digital and diverse in its interests.

What is the role?

As the Technical Lead, you will act as the primary contact for the CEO and Product Managers in steering platform development. You will drive the creation of our core platform and improve engineering effectiveness and processes by scaling the platform across target businesses. Overseeing a team of 4-6 engineers, you will build a strong engineering culture driving fast product innovation. Guiding and designing technical architecture, you will manage sprints and releases for the team.

Responsibilities

In this role, you will:

• Lead Architecture and Design: Architect, design, and oversee the implementation of various components of the core platform, ensuring integration with technologies developed by our AI/ML team, APIs for Front-End App, leveraging Cloud, Cloud Native, Edge Computing, and AI/ML technologies.
• Metrics and Optimization: Define key performance metrics for the platform, establish processes for tracking these metrics, and continuously optimize platform performance.
• Engineering Processes: Implement and refine engineering processes, utilizing the most effective tools and methodologies to enhance development efficiency and data management.
• Cross-Functional Collaboration: Work closely with Product Management and Engineering teams to align AI, platform capabilities, and solutions with both business and technical requirements.
• Platform Development Lifecycle Management: Oversee the entire lifecycle of platform development, from conception through deployment and maintenance.
• Technical Leadership and Oversight: Provide technical guidance to engineers, ensuring high-quality technical delivery and effective problem-solving during implementation phases.
• Architectural and Non-Functional Considerations: Ensure that the platform architecture adequately addresses key non-functional requirements such as high availability, scalability, maintainability, and extensibility.

Attributes

We are looking for a Technical Lead with the following:

• Dealing with Ambiguity- You thrive in navigating dynamic environments, making informed decisions amid evolving scenarios and comfortably embracing uncertainty.
• Collaborates - Close partnership with our Product, Design and Engineering teams will be key in building our gaming search engine!
• Nimble Learning - We're looking for someone who thrives in a startup environment. You're not afraid to get your hands dirty and learn through experimentation when faced with fresh challenges. You're always on the pulse of the latest ML trends and immersing yourself in new technologies.
• Functional/ Technical Skills- Proven experience as a Technical Lead or Engineering Lead building large scale distributed systems (Min 8+ years’ experience)

- Proficiency in Java and Python (React is a plus).
- Strong expertise in technical architecture, system design, and software development.
- Experience in mentoring/leading engineers across various levels.
- Experience working in a startup environment - ie. Data/AI startups, SaaS companies.
- Familiarity with Data Engineering, Platform Development, Data pipelines, Streaming data, Data Lake and - - - DevOps is a bonus.
- Passion for gaming and AI is a plus.

• Responsible for the entire procurement procedures including purchase requisitions, obtain quotes, purchase orders and delivery of goods according to the purchasing guidelines.
• Negotiate and build a good working relationship with the suppliers.
• Create inventory control and stock take for all goods supplied and delivered.
• Liaise with the Superintendents and vessels for matters relating to requisitions.

Requirements:

• Diploma in Purchasing, or Supply Chain with equivalent qualifications.
• At least 3 years of purchasing experience in Marine/Shipping industry.
• Team player with good interpersonal and communication skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Description & Requirements

• Lead a team of 4
• Planning and executing health and fitness activities in workplaces for working adults
• Conduct regular venue visits/audits
• Content creation for festive/thematic activities
• Maintain close communication with stakeholders
• Ability to work with both in-house and external providers to ensure project success
• Monitor KPIs to ensure delivery of key project outcomes
• Generate monthly report for stakeholders

Job Requirements:

• Degree in any discipline from a recognized institution would be preferred
• To possess at least three years’ experience in event/programme management
• Good negotiation and leadership skills
• Proven stakeholder management skills
• Proven experience managing a team
• Proven problem solving skills
• Candidates who can start immediately or within short notice will have an advantage

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team

E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. We are looking for an Experience Management Head role to lead the global Customer, Seller and Creator experience to make sure we prioritize all their needs and help the company remain competitive advantages in the eCommerce field.

Roles & Responsibilities

• Connect with corporate functional teams and collaborate with regional leadership teams as well as key market service delivery leaders to provide counsel and guidance on designing the customer and partner experience strategies, which aligns with global strategies and the latest eCommerce experience trend. Act as an advisor to the leadership team providing them a holistic view of their business imperatives, both experience product and customer feedback trends to formulate customer-centric decisions.
• New market launch experience - Develop and execute an integrated customer and partner experience plan in the country we enter in to improve satisfaction across all segments, audiences and partner with business teams to drive accountability.
• Voice of Customer experience - Be accountable for the global customer response and escalation processes through the Top Issues, Executive Hot Feedback, Response Management and Make Things Right Fund to drive down customer contacts, thus to push CPO to a lower level. Drive necessary changes to demonstrate commitment and passion for our customers and partners.
• Post-sales and Logistics experience - Besides the overall customer journey, put special efforts to drive the post-sales experience to make customers happy via solving the shipment, delivery and packaging related issues to improve the opportunities of customer re-purchase rate.
• User experience - Uplift eCommerce customers/sellers/creators' experience via designing a set of service products, for example worry-free exchange for unfit size, partial return, x days worry-free return without reason and etc.
• Seller experience - Design a set of service products and streamline the tools to facilitate the sellers' business success. Make sure top sellers' retention on the platform and empower them to run business in more countries/regions per their business development needs.
• Customer insight - Drive improvements based on NPS survey findings. Do industry research and competitive analysis and share the findings across business teams. Develop spot survey and scenario-based light survey to get understand of customers' pain points, identify critical gaps and list improvement plans.

Qualifications

• BA/BS/MBA degree or equivalent practical experience.
• 5+ years of leadership experience operating, managing, and delivering results in a services/product organization role with end-to-end business ownership.
• Passion for customers and partners and effective at designing and implementing experience KPI's and other measures.
• Expertise in project design, communication skills, driving for results and managing changes.
• Have the sense to balance experience and growth and drive planning and execution of initiatives across a global organization.
• Ability to advocate and influence while not owning directly. Ability to work cross-group and cross-level, and with all levels of management.
• Able to navigate through ambiguity and a fast changing environment, proven track record to thrive in a matrix environment.
• Experience managing complex data analytics and related business metrics.
• Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.
• Strengths in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
• Strong verbal and written communication skills with a demonstrated experience engaging and influencing senior executives.
• Strong ownership and a team player, always focused on delivering results with high standards.
• Experience in eCommerce or marketplace platforms.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

We are seeking a highly skilled and experienced System Delivery and Solution Lead (IFM) to oversee the delivery and management of our Integrated Facility Management system, in a fast-paced environment and possess a strong sense of urgency. The ideal candidate will have a strong background in project management, technical configurations, information technology, and customer relationship management. The role will be responsible for ensuring that our system is delivered on time, within budget, and to the satisfaction of our clients.

Responsibilities:

• Delivery of integrated facility management system within scope, time, budget, performance, quality, and other objectives.
• Provide technical implementation and expert consultation on process optimization or integration with other systems.
• Collaborate with architects, developers, and engineers to ensure alignment between client requirements and technical solutions.
• Collaborate with data teams to prepare and load datasets. Monitor and ensure quality of collected data through data validation and cleaning processes.
• Execute system configuration activities, ensuring that the system is set up and customized according to client specifications throughout the delivery process.
• Maintain accurate and up-to-date project, and system technical documents.
• Conduct comprehensive testing and validation to verify system functionality, performance, and reliability.
• Provide regular project status updates to both internal and external stakeholders.
• Provide advanced technical support to clients during and after system implementation. Troubleshoot and resolve technical issues, coordinating with Level 1 operations support and development teams as necessary.

Job Requirements:

• Singaporeans only.
• Minimum 5 years’ experience in a similar role.
• Experience in IBM TRIRIGA, Tableau, Facility Management, and data analytics is highly preferred.
• Excellent written, communication, interpersonal and presentation skills to effectively collaborate with stakeholders at all levels of the organization.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Strong passion for technology and a keen interest in staying updated with the latest technology trends and best practices in the facility management industry.

Job Details:

• Work location: Harbourfront
• Work hours: Mon-Fri, 9am to 6pm

70 Alps Ave Singapore 498801 (Changi)

$3500 - $4000

Mon-Fri - 0900-1800hrs

Key Responsibilities

• Responsible for understanding business processes and identifying business requirements and translate into functional specifications.
• Assist in tracking and reporting of project progress, issues and risks to ensure deliverables are on track.
• Effective management of day-to-day IT operations by ensuring IT requests and incidents are attended and resolved within the defined service level agreements.
• Manage IT related equipment and ensure they function properly at all times.
• Assist in supporting multiple applications systems and platforms.
• Manage cloud operations.
• Provide Enterprise IT support.
• Design and create enterprise architecture framework.
• Develop Business Continuity Plan.
• Installation, patching, troubleshooting and managing of Linux server on cloud environment.
• Managing and updating of company’s website.

Requirements:

• Degree/Diploma in Information Technology or related discipline.
• 3 - 5 years working experience in IT infrastructure maintenance and setup.
• Knowledge on PHP and Visual Basic Programming is a must.
• Preferably with experience on Linux and SQL server.

Cheah Khai Yeen (Catherine) Reg No : R1986405.

The Supreme HR Advisory Pte Ltd EA no: 14C7279

PURPOSE

You will be responsible for handling of Order Fulfilment (Purchasing), Control & Manage Inventory and support & assist the Manager in achieving the departmental goals & objectives.

JOB DUTIES

• Responsible for strategic buy to meet Customers’ demand.
• Responsible for managing forecast to suppliers and maintain optimum inventory level.
• Ensure the availability of goods with alignment with Planning Team to meet Customer Request Dates.
• Understand and manage risks to minimize gap in supply. Initialize risk buy if necessary.
• Monitor and highlight potential material obsolescence due to forecast changes.
• Responsible for any excess buy and ageing Purchase Orders.
• Take follow-up actions and escalate in relation to any delinquency that affect Customer on-time delivery.
• Develop and drive process improvement & procedures to optimize efficiency.
• Analyze and implement supply chain solutions eg JIT/VMI process to meet inventory turns.
• Review and ensure Purchasing Strategies stay relevant for each material.
• Responsible for the correctness and completeness of the purchasing parameters in the Database Management.
• Execute any other tasks assigned by Manager.

EXPERIENCE:

• 5 to 8 years of experience in manufacturing environment.
• Working knowledge of Business Central or related ERP systems.
• Experience in production planning & control / forecasting / inventory management.

QUALIFICATIONS:

• Degree/Diploma in Supply Chain Management

OTHER REQUIREMENTS:

• Strong execution skills in Microsoft Office esp Excel & Power BI.
• Versatile and be open to other supply chain roles.
• Good communication skill ((English & Mandarin).

KEY COMPETENCIES REQUIRED FOR THE JOB: (Core & Behavioural)

• Able to form and maintain good relationships internally & externally.
• Flexibility in work hours to interface with external parties (if needed).
• Meticulous with keen eye for details.
• Keen learner and team player.
• Assertive and self-motivated and able to work under pressure.

Position Overview:

In this exciting opportunity, you will take on the role of an Assistant Lead Engineer within the Healthcare environment. With 5 years of expertise in developing, implementing, and maintaining User Account Management and ID Management, you will be a crucial part of the Security team, supporting in all ID Administration matters. Ensuring security compliance to policies and standards, you will strive for operational excellence in ID Administration services. You will report to the Team Manager.

Roles and Responsibilities

• Act as the Security SME supporting the organisation on all ID Administration matters.
• Ensure security compliance with prevailing policies and standards.
• Provide operational excellence in ID Administration services to institutions.
• Conduct security assessments on applications before handover to the ID Admin Team.
• Propose and recommend streamlining ID Management processes and procedures during BAU and Projects roll-out phase.
• Manage vendor ITMO ID Administrators, ensuring operational efficiency in ID-related tasks.
• Participate in audits, provide assistance in submitting requested artifacts, and plan/execute audit remediation.
• Drive UAM review roadshows for bi-yearly user access reviews for applications.
• Run bi-yearly UAM exercises for selected applications.
• Respond to user requests for technical assistance.
• Attend to escalations and service complaints, ensuring timely resolution by the ID Admin Team.
• Assess incidents' severity and impact, setting clear user expectations on issue resolution.

Requirements / Qualifications:

• Degree/ Diploma in Computer Studies, Engineering, or equivalent.
• Minimum 5 years of working experience in User Access Management, Active Directory administration, Privileged Access Management, and/ or ID Administration services.
• Demonstrated expertise in IAM technology, PAM, Multi-factor authentication, and Active Directory management.
• Knowledge of IT Service Management and experience in ID Provisioning/ Deprovisioning.
• Previous working experience in the Healthcare sector is advantageous.
• Vendor management and audits management experience.
• Proactive, results-oriented, collaborative spirit, and able to manage conflicts.
• Meticulous in analysis and delivery execution.
• Self-motivated with the ability to work independently and multitask effectively.

About the Company:

Our client offers a stimulating, stable and challenging work environment located in the Central region. Join a cohesive team with up-to-date technology and growth opportunities. Apply now to be part of this dynamic and rewarding journey.

Interest & Apply:

Interested applicants, please send your resume to [email protected] with your current resume and expected salary for a confidential discussion.

EA Personnel Name: Janice Meidalina Salim

EA Personnel Registration No.: R23118765

EA License No.: 11C5502

A successful Theme Park Creative Design Lead should have a strong background in themed entertainment, creativity, project management skills, and a passion for delivering exceptional visitor experiences within a theme park setting.

• Provide leadership and direction to the creative design team throughout the project lifecycle.
• Lead the development of creative concepts and ideas for new attractions, rides, shows, and themed environments within the theme park.
• Collaborate with cross-functional teams, including architects, engineers, and experience designers, to ensure feasibility and alignment with overall park objectives.
• Lead the design of themed environments, ensuring that they align with the overall theme park narrative and brand identity.
• Direct the design of rides and attractions, ensuring they are not only thrilling but also aligned with the overall theme and story.
• Work closely with engineering teams to ensure the safety and feasibility of ride designs.
• Collaborate with project management teams to align creative milestones with overall project schedules.

Qualifications:

• Degree qualifications in Architecture or related field
• At least 10 years of relevant working experience
• Experience in Exhibition Design, Theming Works, Rides & Shows Construction within the Theme Parks/Zoos/Events/ Museums/Attractions/Integrated Resort industries is required
• Managed projects in the capacity of project manager/director, project architect/engineer (contractor, consultant) of at least SGP$50 million and above or as part of a team managing such projects of $100 million and above.
• Meticulous, organized and detail-oriented.
• Strong interpersonal skills
• Proficient in presentations

This is a 12 months contract assigned to our client

Work Location: Commonwealth MRT

Salary Range : $4,000-$6,000

Job Description

1. Assist Helpdesk manager in managing day to day operation of Helpdesk

2. Assist Helpdesk manager in managing client on the daily reporting

3. Real Time Monitoring of daily operations to departmental objectives & KPIs are met

4. Monitor agent’s weekly performance using available data

5. Identify training and development needs of agents to bridge competency gaps.

6. Work with trainers and QA to ensure agents are appropriately trained, coached and evaluated

7. Ensure team members’ compliance in operations policies and processes

8. Provide the necessary leadership/guidance to team members to achieve Contract SLA.

9. Lead, motivate and supervise agents to ensure that Customers’ requests are answered promptly, of

consistent quality, and in accordance to stipulated performance standards

10. Coach and appraise Agents on their daily tasks and achievement of individual and departmental KPIs

11. Conduct regular huddles / meetings with agents to ensure that they are kept informed about

ongoing changes and updates (eg share important updates like survey participation rate, calls handled

the previous day, unique cases so agents are kept updated)

12. Ensure all knowledge base (eg. SharePoint/Confluence) for Helpdesk are all up to date

13. Evaluate and resolve customer’s complaint and ensure that they are dealt with expeditiously and

satisfactorily, reporting service failures to source and making recommendations to prevent recurrence.

14. Continuously review roster to ensure optimal resource utilization, enhanced productivity, and sufficient

coverage of both agents and Team Leads across Helpdesk operational hours

15. Promptly alert and escalate potential issues to ensure minimum disruptions to Helpdesk

16. Work closely with the Helpdesk Manager to communicate, implement and co-ordinate company

policies and procedures to agents and ensure compliance

17. Provide structured feedback and recommendations for tool and process improvements on an

ongoing basis

18. Perform other duties and responsibilities that may be assigned to you by the management for the

effective implementation, maintenance, and continual improvement of Helpdesk.

19. Provide regular staff engagement including but not limited to Daily Operations Floor Meeting,

20. Monthly 1:1 coaching session with team members; Quarterly team bonding session

21. To take over level 1 escalation from agents.

22. To call user to resolve the issue for user.

23. Live and inspire agents to live the corporate values, contributing to the success of company culture

(1. Pride in Customer Excellence 2. Pleasure to work in a team 3. Respect your commitment)

Skills

1. 3 to 5 years of work experience in the related field is preferred for this position.

2. 3+ years of leadership experience directly managing others

3. Strong time management skills and motivation to exceed expectations.

4. Ability to multi-task

5. Must be a strong communicator with an emphasis on effective listening and empathizing with customers,

plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).

6. Degree or diploma in any discipline.

7. Strong leadership skills

8. Good knowledge and understanding of top-class customer experience.

9. Passionate about how customer service can contribute to the success of any businesses.

10. Proactive and positive in resolving issues.

11. Experience with performance metrics

12. Excellent written and verbal communication and interpersonal skills to coach, train and assist

team members

13. The profile for Team Lead should be those with external customer service experience and management,

preferably in a call center environment. Not really needed from Engineering background.