A QA & QC officer is responsible for monitoring, inspecting, and proposing measures to correct or improve an organization’s final products in order to meet established quality standardsCore Responsibilities:

• Incoming materials inspection
• Daily in-process QC inspection at production lines
• Perform testing on finished products
• Conduct fortnightly factory inspection
• Equipment maintenance and calibration
• Housekeeping
• General duties as required

Job Specifications:

• Training will be provided.
• Team player with initiative, drive & good communication skills
• Possess positive working attitude
• Able to alternate work shift, Monday to Friday 8.00am-5.30pm and 2pm – 11.30pm
• Able to work overtime.
• Physically able to lift and carry up to 3kg of goods.

Benefits:

1. AWS ( Annual Wage Supplement)
2. Performance Bonus
3. Health Benefits

Responsibilities:

• Manage the HACCP pre-requisite programs and review periodically their effectiveness in mitigating microbiological contamination risk. Revise as required for continuous improvement.
• Work with Cross functional team for FDA audit preparation.
• Worked with plant team, special cleaning activities eg. sanitation break.
• Establish and manage the pest control programs for the plant, collaborate closely with the Pest Control Service provider.
• Participate in internal HACCP/GMP and Quality audit programs.
• Support in OE/Engineering improvement projects to ensure compliance to food safety and hygiene requirements.
• Support Procurement team to ensure existing and new material suppliers meet our Food Safety and hygiene requirements.
• Support warehouse and third-party warehouse service provider to meet our Food Safety requirements and ensure material storage compliance. Participate in facility audit for cGMP, pest control and hygiene as required.
• Coordinate and facilitate activities to maintain and continuously improve plant hygiene standard.
• Establish and manage the hygiene monitoring program for production, warehouse, utilities and adjoining areas, with established test points, sampling frequency and acceptance criteria.
• Review and revise current plant hygiene zoning policy to mitigate physical and microbial product and chemical contamination risks, personal and material traffic flow, gowning and shoe change policy.
• Provide guidance in directing efforts to improve, maintain, and validate sanitation practices and procedures. Continuously benchmark or seek best practice in plant and equipment cleaning protocols.
• Evaluate and approve cleaning accessories and disinfectants used in sanitation procedures.
• Audit cleaning systems and procedures and recommends correction of unsanitary conditions.
• Define scope of works and establishes standards and measures of cleaning effectiveness for third party janitorial services for the plant.
• Implement plant wide programs and activities as communicated by site management and regional/global quality, through effective and cost-efficient hygiene and sanitation programs to mitigate microbiological risks.
• Initiate alignment discussions with operations manager and project engineers for plant improvements on hygiene engineering concepts. Validates and ensures that new projects comply with basic hygiene engineering standards.
• Monitor equipment, building, and grounds for routine and non-routine maintenance/repair for GMP compliances and hygiene engineering concepts in accord with Global guidelines.
• Facilitate initial training (and refresher training) to plant personnel on cGMP (HACCP), hygiene programs, and sharing of significant microbial and hygiene learning to prevent recurrence.
• Perform other tasks, roles or projects that may be assigned by Assistant manager Plant hygiene & Food safety Provides guidance and maintenance of Food Safety System (HACCP), and to maintain and continuously improve plant hygiene standard through ensuring compliance to food safety and hygiene requirement.
• Provide guidance in directing efforts to improve, maintain, and validate sanitation practices and procedures.

Requirements:

• Minimum Diploma in a scientific or technical discipline (Chemistry, Food Science, Microbiology or related) preferred or with equivalent skills and experience.
• Working experience in a Nutritional GMP manufacturing environment preferred. Experience in manufacturing of infant/ follow-up formula/ pharmaceutical will be of advantage.
• Understands quality systems, HACCP which includes environmental monitoring program, pest management program, sanitation program and other pre-requisite programs.

• Compliant management.
• Knowledgeable of industry and governmental regulations affecting product quality.
• Develops, implements, revises and maintains quality standards, tools and methods for processing materials into finished products.
• Management of complaint including assisting in investigation, trending of complaint.
• Report the Quality metric related to complaint.
• Documentation change management.
• Drives quality improvement and cost reduction using Six Sigma or Lean methodology.
• Compilation of product registration dossier.

Major Responsibilities:

• To ensure all document change packages are processed timely and accurately.
• To conduct internal and external audits and maintained the audits schedule.
• Responsible for compliance activities in the plant.
• Responsible for SAP & POMS changes and verification of recipes, inspection plan, etc.
• To ensure all complaints are properly investigated per Abbott’s requirements and responded to affiliates in a timely manner.
• To ensure metrics for complaints are collated and trend.
• Knowledge of basic principles, methods, technologies and practices of a professional/ technical field.
• General knowledge of procedures and activities within own work area.
• Focused on learning the key aspects and duties of the job being performed.
• Applies research, information gathering and analytical skills.
• Handles detailed, structured problems.
• Works on assignments where judgment is required a majority of the time.
• Works under general direction, seeks assistance as needed.
• Contributes to own team/ closely related teams through quality and accuracy of own output.
• Conveys information in a concise and professional manner.
• Asks effective questions and solicits feedback to understand needs.
• Anticipates future needs based on past transactions.
• Ensure product registration is completed in a timely and accurate manner.
• Any other duties as assigned by supervisor.

Skills/Experience Requirements:

• 2 to 3 years of experience in manufacturing or relevant experience or equivalent combination of education and work experience.
• Good communication and report writing skill, result oriented.
• Effective communication with internal customers (affiliates, regulatory affairs, materials management, project teams, etc.) and external customers (print suppliers, TPMs, etc.).
• Ability to perform multi-tasking.
• Ability to work independently and with a sense of urgency.
• Proven problem-solving capability, customer focus and good leadership.

Education:

• Bachelor of Science Degree in Food Science, Food Technology, Dairy Science or related discipline or Diploma with minimum 3 to 5 years of experience.

Primary Function/Primary Goals/Objectives ​

• Responsible for executing warehouse policies and procedures and implementation of safety, quality and operational excellence programs in the warehouse to drive safe, compliant and efficient operations. He/She is also responsible for training of all internal warehouse personnel and outsourced service providers.
• Responsible for material receiving and dispatch and for the processing of inbound and outbound deliveries according to company policies and procedures.
• Ensures the orderly stocking and/ or efficient flow of both inbound and outbound materials/ products.
• Maintains and updates the purchase order system as shipments are received, cancelled or back ordered.
• Responsible for materials put-away to storage and issuance of materials to production according to company policies and procedures.
• Responsible for overall inventory management (onsite and 3PL warehouses)
• Updates management on all inventory issues on a regular and as-needed basis.
• Responsible for asset management and maintenance of equipment and assets under the care of Warehouse
• Processes inventory paperwork.
• Documents accuracy.
• Compliance to regulatory requirement.
• Meet AMS safety standards.
• Meet AMS quality standards.
• Timely fulfillment of order.
• Manage performance of contractors

Warehouse operations (on site and 3PL)

• Ensure daily container unloading plan is prepared for site inbound and ensure timely receipt s of inbound deliveries including at 3PL
• Ensure timely return of empty containers to the yard
• Ensure smooth turnaround for loading of Finished Goods for outbound
• Responsible for waste materials collection from AMS
• Keep proper records for inbound, outbound and waste management.
• Manage outsource service providers (3PL) to ensure compliance with related policies and procedures, ensure 3PL capability to support continuity of business activities and ensure3PL achieve performance to meet operational needs
• Ensure onsite contractors are trained and qualified for the job
• Ensure warehouse operations are compliant to safety and quality policies and procedures
• Ensure proper Material Control and handling methods are in placed
• Investigate e and improve site processes that impact 3PL material movement and inventory control
• Responsible for periodic review of 3PL warehouse process to ensure safe and compliant operations to procedures.
• Roll out established systems and procedures to shop floor

Maintain GMP standards

• Develop and maintain effective warehouse cleaning regime
• Comply to warehouse cleaning regime.
• Manage warehouse cleaning contractors.
• Maintain effective Pest control measures in warehouse.
• Investigate Pest/micro events and recommend corrective/ preventive actions to minimize pest ingress and keep presence of microbes within limits.
• Comply to Pest control measures in warehouse.
• Maintain good waste management practices
• Periodic inspections to ensure no temperature excursions in crit ical storage conditions.
• Work closely with QA/Pest Engineer to ensure 3PL warehouse meets Abbott quality and Product Safety requirement.

Quality systems

• Investigator and Resolution writer for quality related events in warehouse.
• Write procedures, Prepare Job Aids and training materials on procedures related to warehouse activities
• Prepare for audits, attend to audits and close CAPA actionsfrom audits
• Responsible to work with functional process owners to develop, review and update their respective procedures.

Safety

• Implement safety programs or actions in warehouse area
• Investigate safety incidents and close CAPA actions timely
• Prepare for audits, attend to audits and close CAPA actions from audits

Inventory management

• Responsible for overall inventory accuracy through daily/ weekly/ monthly audit of inventory control activities such as cycle count ing, scrap and returns.
• Ensure timely completion of scrap disposals and verify the completion of scrap transactions in the systems against physical disposal.
• Responsible for overall material and inventory accuracy of incoming materials and outgoing materials
• Manage replenishment of warehouse supplies.

Asset Management

• Responsible for management of warehouse assets, including but not limited to storage racks, fork trucks, material handlin g equipment, conveying systems, pallets and CCTVs located within the warehouse premises. Keep proper records, timeline preventive maintenance accord ing to vendor recommended schedules, keep track of all reported damages, schedule on time repairs, ensure operator care programs in place to drive responsible use of company's assets

Competency

• Responsible for onboarding of new warehouse employees and contractors. Ensure timely completion of all related training. Review training methods and materials and make adjustment to the training content to ensure training is relevant to the operations.

Financials

• Responsible for financials related to equipment maintenance, waste disposal, cleaning and material supplies. Keep proper records to ensure compliance with finance policies, verify billings and keep track of expenditures
• Responsible to assess and investigate damage claims
• Manage overtime and ensure spend is within the plan and LBE.
• Ensure CIP is delivered according to commitment.

Requirements

• Minimum 5 years of supervisory experience in warehouse operations or 3 years of relevant experience in food/ pharmaceutical plant with 6 to 10 direct reports.
• Supervisory skills, Inventory control techniques, MS office tools, warehouse operations management skills.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Senior Business Operations Specialist

Fixed term contract

Maker Lab supports clients across technology, entertainment, financial services and the payments industry. We’re looking for dynamic individuals to join our team and support our amazing clients in the tech industry.

As the Senior Business Operations Specialist, you will work closely with our client’s senior leadership in APAC to ensure the organization's efficient operation and the achievement of strategic goals.  This role is pivotal in ensuring that the organization has the strategic communication, decision-making tools, and processes in place for clarity of direction and success.

Role:

• You’ll be responsible for translating and drafting company strategy into clear, engaging internal communications.
• Empowering and supporting senior leaders by crafting impactful presentations and reports for business updates.
• Spearhead key meetings (QBRs, team retreats) and curate strategic forum agendas to ensure clear communication and follow-through.
• Develop frameworks for clear decision-making and efficient information flow.
• Optimize the regional marketing team's operations and planning processes. Contribute to strategic resource allocation.
• Work with leadership to navigate budget scenarios and build strong justifications.
• Manage a prioritized calendar of initiatives aligned with overall strategy.
• Partner with analytics teams to set, track, and report on key performance indicators (KPIs). Analyze results to drive data-driven decisions.
• Become a trusted advisor, collaborating effectively with cross-functional teams like finance, HR, and content partnerships.

You:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 5 years of relevant experience in strategy, operations, or a similar role, preferably 2+ years of experience in technological industry or deep understanding of the technological landscape
• Superb written and verbal communication skills with the ability to adapt messaging to varying audiences.
• Experience in a fast-paced, high-growth environment
• Long-term strategic thinking balanced with near-term execution skills; ability to take complex data and distill them into meaningful insights and a coherent story
• Familiarity with tools for project management and performance analytics.
• Passion for the web video/video-sharing ecosystem and digital culture. Understand video-sharing platforms, its creators and identify opportunities to celebrate the creator community
• Exceptional organisational skills and meticulous attention to detail.
• Strong project management experience and a demonstrated ability to drive multiple projects to completion.
• Proactive self-starter with the ability to anticipate and troubleshoot problems.
• Comfort with data analysis and experience translating insights into actionable recommendations.
• Exceptional verbal and written English communication and presentation skills and, ideally, fluent in another Asian language to support the projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

• Reconciling invoices and identifying discrepancies
• Creating and updating expense reports
• Prepare bank deposits
• Enter financial transactions into internal databases
• Check spreadsheets for accuracy
• Maintain digital and physical financial records
• Review and file payroll documents
• Participate in quarterly and annual audits

Job Descriptions:

· Manage heat treatment processes for metals and alloys, ensuring they meet quality standards and production timelines.

· Able to work on quench and temper and plasma nitriding machine

· Recommend appropriate heat treatment methods based on material specifications and desired outcomes.

· Optimize processes for efficiency, cost-effectiveness, and product quality improvement.

· Conduct quality checks and inspections throughout the heat treatment process to ensure compliance with standards.

· Maintain accurate records and provide reports on heat treatment processes.

· Adhere to safety protocols and guidelines for handling hazardous materials.

· Troubleshoot issues during heat treatment processes to minimize downtime and ensure consistent quality.

· Collaborate with other departments to coordinate production schedules and resolve any related issues.

· Stay updated on advancements in heat treatment technology and provide training as needed.

Job requirement:

· At least 1-2 years of relevant experience.

· Minimum NITEC/Higher NITEC in Mechanical/Precision Engineering or equivalent.

· Required language(s): English, Mandarin

· Required handle materials up to 40kg

· Strong attention to detail and problem-solving skills.

· Be able to work independently & work under pressure

· Good working attitude and pleasant personality

Job Description:

• Manage customer’s RFQ, review quote package
• Collaborate with customers and internal resource to define requirements
• Generate accurate and detailed quote summary for review
• Apply work knowledge to improve quote formats and output efficiency

Job Requirement:

• Diploma / Higher Nitec, preferably in Mechanical or Precision engineering.
• Preferably with 5 years experiences in precision machine shop environment.
• Must be able to interpret technical drawings, BOM and GD&T.
• Review material specifications, surface coating and material pre/post treatment
• Familiar with CNC metal machining process like turning and milling etc.
• Meticulous and excellent with details
• Pleasant personality and able to communicate well with customers for their request.
• Well verse in Microsoft WORDS and EXCEL.

• Assist project manager on project planning, schedule and executing the delivery of projects within time, budget and Client’s expectations;
• Monitoring progress and identifying critical activities to expedite smooth progress of works on site to meet targets;
• Coordinate internal resources and third parties/vendors, such as Consultants and Sub-Contractors/Suppliers for the flawless execution of the project;
• Ensure project to be delivered on time, within scope and budget;
• Ensure project to be executed in accordance with approved plans/drawings, contract specifications and regulations;
• Develop detailed planning to monitor and tract progress;
• Create and maintain comprehensive project documentation;
• Responsible for all construction site matters including and not limited safety and other compliance maters;
• Any other duties that may be assigned.

1. Developing and implementing quality standards;
2. Developing and implementing quality management systems (QMS).
3. Organizing internal audit based on QMS standards (such as ISO9001, IATF16949, vda6.3) and supplier audits.
4. Determining quality metrics, monitoring and analyzing the performance;
5. Inspecting and testing products, raw materials and processes to ensure quality specifications are met.
6. Collaborating with different departments to develop and implement controls and improvements.
7. Ensuring that workflows, processes, and products comply with QMS requirements and customers’ expectation.
8. Investigating and troubleshooting product or production issues.
9. Developing corrective actions, solutions, and improvements.
10. Reviewing codes, specifications, and processes.
11. Formulation and Process Optimization.

Job Highlights

• Lunch provided
• Shuttle Bus(Pick up and drop off at various locations)

Job Description

• Generate/Approve COA
• Perform lab blends
• Check and approve Job Slips
• Advise on treatment/processing of old/ageing stocks, returned stocks and flushing oil, and develop consistent and systematic approach on the process (e. g. reblending)
• Test methods validation, management and training
• Investigate all quality defects and recommend corrective actions
• Support sales department on technical queries and explanation
• Support sales department in responding to quality issues and troubleshooting such issues faced by the customers
• Support toll-blending on new formulation updates from customers
• Support test oil requirements in formulation and conducting tests, investigation and provide explanations if test results are not within specs
• Support early stage technical discussions with potential customers
• Maintain and update PDS, MSDS database
• Maintain and update QMS/Quality manual with respect to ISO requirements
• Monitor and place order for lab consumables
• Maintain all lab equipment as necessary (calibration, preventive maintenance etc)
• Plan standby schedule for Chemical Engineers / Lab Techs to support operations during off-office hours (OT, PH)
• Conduct performance appraisal for Chemical Engineers/Lab Techs

Requirements:

• Candidate must possess at least Bachelor degree or above in science / engineering.
• Prefer to have minimum 3 years of related work experience in supervisory role.
• Proficient in MS Office applications, LIMS (prefer), Statical Tools (prefer)
• Candidates with prior work experience in lubricant/grease laboratory will be an added advantage.
• ISO17025 internal auditor/experience will be an advantage.
• Good planning, organizing, communication and interpersonal skills.

About foodpanda’s Fintech Team

foodpanda’s fintech team’s mission is to unlock value by generating revenue beyond today’s payment foundation. At our core, we are the team executing multi-pronged strategies to optimize the performance of payments acceptance to provide the best end-user payment experience - be it via card or Alternative Payments Methods (APMs). Additionally, we are focused on building an ecosystem with beyond payment services across other Fintech initiatives. Our team is responsible for identifying market trends, customer needs, getting in touch with prospective partners, closing commercial deals, and rolling out projects while working closely with cross-functional teams such as Country Teams, Finance, Legal, Customer Care, Engineering & Product, etc.

We are looking for a team player who is passionate about payments with a good mix of tenacity and self-motivation. This individual will drive exploration into new realms of growth and opportunity in payments acceptance and optimization, propelling foodpanda's Fintech team forward in its next phase of value creation across APAC.

Responsibilities:

• Ideation and Conceptualization: Work closely with stakeholders to understand requirements, gather insights, and translate them into actionable Adtech product plans to monetize with the payment industry vertical.

• Cross-Functional Collaboration: Partner closely with cross-functional teams including partnership sales, marketing, product, and engineering, as well as in-country teams to ensure alignment and successful GTM launches.

• Data Analysis: Collect, clean, and analyze large datasets to uncover insights and trends that inform the success of results of Adtech campaigns.

• Sales Enablement: Develop and implement sales enablement programs and initiatives to empower the sales team with the knowledge, skills, and resources needed to effectively engage payment industry prospects and close deals.

• Commercial Awareness: Assess potential payment partners through a commercial lens, evaluating cost-saving opportunities, new revenue potential, and acquisition of new customers.

• Drive accountability: Capture key updates to track and report progress towards goals and key results to provide regular updates across stakeholders.

• Foster a culture of accountability and continuous improvement across the organization by promoting transparency, open communication, and a focus on results.

• Attention to Detail: Strong attention to detail to identify and document all system issues, bugs, and related issues accurately, ensuring comprehensive tracking and resolution.

• Problem-Solving: Effective problem-solving skills to analyze system issues, identify root causes, and collaborate with technical teams to develop and implement solutions to resolve payment-related issues promptly.

Benefits:

• Salary: Up to $7000++ (with Commission)
• Full Training Provided
• Leave Entitlement Up to 15 Days
• Career Progression
• Flexible Working Hours

Job Responsibilities:

• Identify and develop client and business relationships.
• Conduct full cycle of recruitment activities for our client.
• Provide recruitment services and advice to both corporate clients and candidates.
• Perform post-recruitment follow up with clients and candidates.

Additional requirements:

• Strong passion for recruitment and sales driven
• Have experience in China market are welcome to apply!

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Name: Chen Jing Shi

Reg No: R22111613

EA Licence: 13C6730

Job Scope

- Operate all testing equipment

- Prepare additives for production

- Quality check on finished products as well as production samples

- Prepare test reports/Certificate of Analysis and update data

- Liaise with external parties to source for suitable additives, request for samples and quotations, caliber testing equipment and instruments, etc

- Inventory control of additives stock and QC samples

- Support QA Engineer to implement QA system

Requirements:

- Diploma in Chemistry or Polymer Science, O-level with 5 years working experiences in plastic testing lab.

- Fresh graduates are welcomed. With 1-2 years working experiences in Testing Lab will be added advantage.

- Keen to learn

- Team work

- Attention to details

- Responsible

About the role

It takes a village to give a safe and delightful service to our customers. As things get more complex, “the village” needs highly skilled data analysts who can lift their head above the noise and guide us through data insights on what is truly best for our customers. This is you. You will support data projects working with different teams across Grab with the purpose of giving our customers the best service in the world.

Responsibilities

Functional

• Independently assemble large and complex data sets that meet the business or analytical needs
• Build and deploy data models that help optimize support experience
• Work closely with the Business or Operations Teams to understand their problem statements and conceptualize analytics frameworks that convert business problems into technical hypotheses
• Design and recommend A/B testing to evaluate the model performance and provide interpretation of the experiment results, and provide data-driven recommendation
• Develop and maintain data insights and performance dashboards

Customer

• This is everything. You have to be the radical advocate for our users, laser focused on the quality of their experience with us above anything else

People

• Lead the charge: Influence and serve in order to deliver through others
• Role model at all times Grab 4Hs to ensure we are always, always, working in a way that our behaviours would make us proud

Job responsibilities

1. Monitor and receive import & export pre-alerts from oversea offices or agent, check for the ETA date upon receive documents;
2. Perform mapping & verify documents in the system once confirm, notify export team if there are any transshipment cargo for loading in our own consolidation container;
3. Work closely with warehouse/vendor for trucking and unstuffing;
4. Arrange for payment based on carrier billing and declaration of clearance permit (if required);
5. Handover local discharge shipment together with the DO and BL for local clearance process to Operations Team;
6. Update import origin offices the transshipment cargo connecting vessel details;
7. Place booking with co-loader for those shipments that we are not forming our own consolidation;
8. Together submit to the co-loader the necessary documentation and pre-alert destination offices once ready;
9. Perform Profit & Loss analysis for import containers and send out/take in the billing from/to offices;
10. Close file within the timeframe given in SOP.

Requirements

• At least 1 year of relevant working experience in LCL shipments handling
• Self-discipline, initiative, and able to work independently
• Team player with good interpersonal and communication skills
• Customer Service oriented

Build a career with confidence.

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This position is for a seasoned professional in Customer Service who works independently, resolving complex customer inquiries. This role maintains databases, makes recommendations to management for customer issue prevention and the sales team to identify sales opportunities. Makes updates to procedures to ensure the improvement of Customer Service processes.

Key Responsibilities

• Works, independently, to confer with customers who contacts the organization by telephone or electronically, provides scripted information about organization products or services, discusses customer accounts, and obtains or addresses customer complaints. Provides ability to deviate from the script to address moderately complex inquiries.
• Responds independently, to call or email customers to provide follow up on difficult to moderately complex inquiries.
• Works on documentation and solves difficult to moderately complex customer issues/requests/complaints in accordance to established procedures, and when required, redirects queries to appropriate department or personnel.
• Obtains and collects feedback from product development and service departments to confirm the most appropriate sources of materials and secondary sources of information that can be recommended to customers to answer their questions.
• Assists in the maintenance of databases containing information on customer interactions and transactions to facilitate future needs in data collection and consolidation.
• Confers, when required, with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
• Promotes, when required, sells a variety of products/services to ensure business targets are met.
• Provides, when required, after-sales support for various client contracts.

Requirements

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve customers issues with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

As a minimum you must have:

• Intermediate or better skill level with MS Word, Excel, Outlook, and an aptitude for learning software productivity applications quickly.
• Excellent written, oral, and reading comprehension / communication skills to both communicate effectively with customers and document cases.
• Experience and references in a customer service position.
• Has initiative and takes ownership to follow through and resolve customer’s issues.
• Enjoys an action oriented hands-on growth environment
• English Fluency in speaking and writing is essential as business requirements to work with customers and document cases

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

The Banking Specialist provides operational support to Sales & Trading teams on the processing, settlement and confirmation of OTC Derivatives transactions within agreed ASAPs and Client policies and procedures. The Asset classes include Equities, Interest Rates, Credit, Commodities and FX.

Your key tasks

• Timely and accurate validation and processing of OTC Equity and FX derivative products (Accumulators, Decumulators, Swaps, Dual Currency Investment, Structured Investment, FX related products).
• Matching trade details on dealing blotter, counterparty term-sheet / advice and verification of trades in trade capture system. 
• Following-up with relevant parties to resolve any trade exceptions / discrepancies.
• Prompt settlement of premium, and trade events e.g. knockout, expiry, exercise, periodic fixing, including posting of accounting entries and releasing of appropriate Swift messages (e.g. MT 202, 541 and 543).
• Ensuring that client trade confirmations are prepared and sent on a timely basis.
• Ensuring that counter trade confirmations are executed. Any outstanding confirmations are to be escalated per the escalation matrix and followed up for resolution.
• Investigating and resolving all outstanding break items in Securities and Nostro as well as Internal accounts.
• Handling all trade enquiries from both external and internal stakeholders.
• Updating EOD checklist to ensure completeness.
• Maintaining close working relationship with team members and cross function teams.
• Ensuring operational delivery covering OTC activities are within agreed SLAs, KRIs and / or KPIs.
• Escalation of any operational risks relating to OTC matters to Manager for mitigation / control solutions.
• Ensuring that the bank's procedures and controls are complied with to prevent losses or risks due to errors, omission or non-compliance.
• Ensuring that all trades alleged by counterparty in DTCC and Markitwire are affirmed on in a timely manner.
• Performing User Acceptance Testing as and when required.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Senior Marketing Specialist (Event)

Fixed term contract

As a Senior Marketing Specialist supporting the client’s Marketing teams of one of the largest tech companies, your work will include driving event production excellence through the management of venues, technical production, experiential programs, registration, translation services and event logistics.

The ideal candidate is resourceful and enjoys working in a fast-paced environment with multiple deadlines. He/she is innately curious and wants to make a difference with his/her work. This role supports our client's marketing activities, including market research, developing proposals for marketing campaigns and events planning.

Role: 

• Lead the development and management of event plans, budgets, and timelines, ensuring alignment with brand guidelines, objectives, and cross-functional teams.
• Project manage the coordination of guest management and registration experiences for local event activations across multiple APAC markets. This entails supervising the creation of landing pages, registration forms, and email communications.
• Understand and articulate the requirements of local APAC market teams to steer the development of APAC templates for landing pages, registration forms, and communications. Ensure timely communication of changes and needs to the Global team.
• Maintain and own close collaboration and diligent follow-up with local APAC market teams and production agencies to establish and adhere to project timelines and milestones. Regularly review key dates to keep the team on track. Liaise with local Product Marketing Managers (PMMs) to collect necessary inputs by specified deadlines and guide local teams on asset usage.
• Ensure the proper configuration of events in event tools, including One Market Calendar, Connect Nominations, RSVP or DefJam, Gather (if digital), and other preferred global platforms (e.g., Swoogo, Kintaro). Guarantee seamless data flow between systems for accurate reporting.
• Own the collaboration with local APAC market teams and relevant event agencies to conduct comprehensive quality assurance and testing on landing pages, registration forms, and email communications. Verify that inputs from local teams are accurately reflected on the live site.
  

You:

• 6+  years of project & event management experience, including multi-stakeholder management across multiple markets 
• You thrive in a fast-paced, collaborative environment, embracing cross-functional teamwork with local and regional marketing teams.
• Experience managing third-party agencies and sponsors 
• Experience leading and managing c-suite events & experiences / high-profile events in the marketing/tech sector or brand experience space
• Detail-oriented mindset and process-driven
• Strong project management, ability to work on multiple facets of a project simultaneously in a fast-paced and dynamic environment
• Good analytical, communication (written and verbal), and presentation skills 
• Demonstrated ability to be a self-starter, independent thinker and deal-maker 

• Exceptional verbal and written English communication and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Project Specialist (Event)

Fixed term contract

As a Project Specialist supporting the client’s Marketing teams of one of the largest tech companies, your work will include driving event production excellence through the management of venues, technical production, experiential programs, registration, translation services and event logistics.

The ideal candidate is resourceful and enjoys working in a fast-paced environment with multiple deadlines. He/she is innately curious and wants to make a difference with his/her work. This role supports our client's marketing activities, including market research, developing proposals for marketing campaigns and events planning.

Role: 

• Develop and manage comprehensive event plans, budgets, and timelines, ensuring alignment with brand guidelines, objectives, and cross-functional teams.
• Project manage the coordination of guest management and registration experiences for local event activations across multiple APAC markets. This entails supervising the creation of landing pages, registration forms, and email communications.
• Understand and articulate the requirements of local APAC market teams to steer the development of APAC templates for landing pages, registration forms, and communications. Ensure timely communication of changes and needs to the Global team.
• Maintain close collaboration and diligent follow-up with local APAC market teams and production agencies to establish and adhere to project timelines and milestones. Regularly review key dates to keep the team on track. Liaise with local Product Marketing Managers (PMMs) to collect necessary inputs by specified deadlines and guide local teams on asset usage.
• Ensure the proper configuration of events in event tools, including One Market Calendar, Connect Nominations, RSVP or DefJam, Gather (if digital), and other preferred global platforms (e.g., Swoogo, Kintaro). Guarantee seamless data flow between systems for accurate reporting.
• Collaborate with local APAC market teams and relevant event agencies to conduct comprehensive quality assurance and testing on landing pages, registration forms, and email communications. Verify that inputs from local teams are accurately reflected on the live site.

You:

• 4+  years of project & event management experience, including multi-stakeholder management across multiple markets 
• You thrive in a fast-paced, collaborative environment, embracing cross-functional teamwork with local and regional marketing teams.
• Experience managing third-party agencies and sponsors 
• Experience leading and managing c-suite events & experiences / high-profile events in the marketing/tech sector or brand experience space
• Detail-oriented mindset and process-driven
• Strong project management, ability to work on multiple facets of a project simultaneously in a fast-paced and dynamic environment
• Good analytical, communication (written and verbal), and presentation skills 
• Demonstrated ability to be a self-starter, independent thinker and deal-maker 

• Exceptional verbal and written English communication and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

WHO WE ARE

Digify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications.

Digify is used in 138 countries today. We have more than 500,000 users worldwide.

WHAT YOU'LL BE DOING:

We are looking for a meticulous and highly organized Accounting Specialist with at least 3 years of full set accounting experience and exposure to the SaaS industry. Working with our SG and US accounting firms, he/she will be put in charge of the accounting for both our SG and US entities. This role requires very good English communication skills (written and verbal) in order to work effectively with external partners as well as the internal billing team. This role will report to the Head of Operations and work closely with our fractional CFO.

Work Scope (part-time 3-4 days per week)

• Book and file expense invoices according to cost centers.
• Support and liaise with US and SG accounting firms to ensure compliance and accuracy in books and monthly and annual consolidated management reports.
• Provide supporting documents for schedules and maintain accounting schedules.
• Manage depreciations.
• Amortize expenses.
• Reconcile bank accounts monthly.
• Cash Management : Monitor bank accounts for account balance, offline payments and fixed deposits renewal.
• Quarterly GST filing.
• Accounts Payable : Booking of online payments and preparing fund transfer for offline payments.
• Prepare quarterly intercompany cost splits and manage fixed deposit investments.
• Work with the internal billing team for invoice related matters.
• Retrieve financial reports for management and investors, ensuring timely and accurate information dissemination.
• Handle any other financial work as assigned by the Manager.
• Work scope will be expanded to take more responsibility if works full time.

Requirements

• Diploma or Bachelor degree in Accounting.
• At least 3 years for Bachelor degree holders, or 5 years for diploma holders, of full set accounting experience, preferably in the cloud-based SaaS industry.
• Familiarity with the Singapore accounting standards, including deferred revenue accounting. Experience with the US accounting standards is of advantage.
• Proactive, clear and efficient communication in English (written and verbal).
• Tech savvy, familiar with Quickbooks Online, Gmail, G-Suite and Microsoft Excel. Preference is given for strong working knowledge in Microsoft Excel functions such as pivot table and vlookup.
• Quick learner for new tools and platforms. Experience with Chargebee, Stripe and Paypal is of advantage.
• Positive attitude, independent, meticulous, efficient and highly organized, can multi-task and take initiatives to improve and automate existing processes.
• Sense of urgency and ability to meet deadlines consistently.
• Honest and trustworthy, can be trusted with confidential information.

The position is responsible for providing support to numerous groups within the IE function. He/She assists in conducting data gathering and analysis to support the work measurement and operational planning activities of the IE Supervisors. This position compiles data, develops reports, conducts periodic audits, and produces forecasts. He/She participates in time study and operational improvement activities.

Responsibilities:

• Gathers and analyzes data necessary to develop work measurement.
• Maintains data within operating plans to highlight conditions and areas for potential change.
• Verifies the proper application of work measurement to ensure accuracy.
• Conducts audits to identify areas and processes not in compliance with standards.
• Discusses and records non-compliant exceptions.
• Develops action plans and obtains management corrective action commitments.
• Assesses the impact of long and short range forecasts on operating plans.
• Responds to ad hoc reporting and analysis requests and utilizes various programs to compile statistical reports.
• Maintains forecasts, operating plans, and tracking spreadsheets for future reference.
• Develops annual staffing projections based on trends.

Qualifications:

• Possess at least a Bachelor’s Degree in Industrial Engineering or related fields.
• Possess at least 1-2 years of prior Industrial Engineering roles.
• Display a strong understanding of warehouse management systems (WMS)
• Prior experience in WMS migration is preferred/advantageous in this role.
• Demonstrate understanding of operational barriers and failures, and identifies/improves designs, methods, processes, and flows through collaboration.
• Technical minded with ability to resolve issues related to information systems reporting, report generation and storage, customized reports, and data integration, and writes complex queries and creates databases as needed.
• Proficient in advanced Access and Excel functionalities, (Pivot tables, V-look ups, database creation/maintenance, etc.)
• Availability to work flexible shift hours, including weekends and travel (where needed)

Job Description:

• Manage customer’s RFQ, review quote package
• Collaborate with customers and internal resource to define requirements
• Generate accurate and detailed quote summary for review
• Apply work knowledge to improve quote formats and output efficiency

Job Requirement:

• Diploma / Higher Nitec, preferably in Mechanical or Precision engineering.
• Preferably with 5 years experiences in precision machine shop environment.
• Must be able to interpret technical drawings, BOM and GD&T.
• Review material specifications, surface coating and material pre/post treatment
• Familiar with CNC metal machining process like turning and milling etc.
• Meticulous and excellent with details
• Pleasant personality and able to communicate well with customers for their request.
• Well verse in Microsoft WORDS and EXCEL.

• Provide technical support for PCs, laptops, servers, Microsoft Office, collaboration tools, security, and networks to maintain high user satisfaction.
• Assist local IT in delivering first and second-line technical support, demonstrating a customer-friendly attitude.
• Communicate effectively with a diverse range of users and peer groups across different disciplines.
• Enforce IT policies and influence users to adhere to established standards.
• Keep employees informed about IT-related progress, issues, and improvements.
• Conduct root cause analysis and actively share knowledge with global colleagues.
• Support network and regional systems for process automation and local databases.
• Work on-site projects, ranging from infrastructure upgrades to core service changes.

• Degree in a related field with Cisco Associate certified (CCNA).
• Minimum 7 years of technical IT Support (level 2) experience.
• Proven strong experience in network & server experience such as Azure cloud, Windows Server 2016 and Microsoft 365.
• Good end-user support skills, including remote desktop/remote user support, manage firewall setup, and CCTV.
• Experience in managing manufacturing site control room systems and troubleshooting hardware issues.
• Experience in Applications support - Power Automate, Power Apps, and SharePoint design is an advantage.
• Ability to work effectively in a multicultural environment with IT contacts across the region.
• Demonstrating strong problem-solving skills and decision-making abilities within a complex IT network.
• Flexibility to work outside standard hours, travel, and adapt to a multicultural environment.

If you're ready to take the next step in your IT career and make a significant impact, apply now at [email protected]

• Reg No. R1875181
• Triton AI Pte Ltd
• License no. 21C0661

• Up to $6000 + Fixed Allowances $220
• Permanent Role with AWS and Variable Bonus
• MNC Manufacturing Company located at Jurong Island

The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region.

Job Description

• Ensure accurate recording of daily customer complaints in SAP, following defined standards and coordinating with geographical coordinators.
• Analyze complaint data to provide concise event descriptions and product details, leading investigations and documentation efforts.
• Maintain effective communication with internal staff and global complaints coordinators throughout the complaint resolution process.
• Follow up on complaints, communicate corrective actions to customers, and manage aged stock, lost business, and product recall returns.
• Conduct statistical analysis of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions as needed. Identify opportunities for process improvement, engage stakeholders, and participate in audits and training activities.
• Contribute to business improvement initiatives and attend global meetings as necessary to support quality management efforts.
• Complete additional tasks as assigned by the Quality Manager

• Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent
• 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
• Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
• Good understanding of the principles of customer complaint management practices, and corrective action/ preventive action outcomes

Interested candidates can forward their CVs in MS Word format to [email protected]

• Reg No. R1875181
• Triton AI Pte Ltd
• License no. 21C0661

• Permanent position, Salary up to $6,000 with AWS, Bonus and Flexi Benefits
• Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
• Must have knowledge in ISO standard to be able to understand and manage questions/complaints