Responsibilities

• Plan, supervise and execute projects and tasks based on the objective set by Management.
• Solve and prevent problem occurrence and to increase customer satisfaction on Product Quality.
• Perform quality, env. and water efficiency system maintenance in the company.
• Support in maintaining & upkeep ISO 9001, ISO 14001, IATF1694, ISO 17025 and ISO 13485 and ISO 46001 in the company.
• Understand company’s Quality, Env., Water Efficiency and OH&S Policy and Objectives, Env. aspects and impacts, Safety news, Safety risk assessment, Information Security risks, etc.
• Perform internal QEMS and WEMS audit and coordination with internal dept for external QEMS and WEMS audit, provide support for customer audit and perform vendor audit.
• Monitoring production dept. quality failure cost.
• Perform calibration & maintenance of x-ray machine, ensure good housekeeping of X-ray equipment’s area and update monthly schedule report of x-ray machine.

Requirements

• Minimum 2 years experiences in engineering or quality assurance field.
• Preferably with experience in supplier management and product qualification.
• Strong understanding of automotive 5 core tools (APQP, PPAP, MSA, FMEA, SPC) and good working knowledge of Minitab or JMP application will be added advantage.
• Good knowledge of 8D problem solving tools (Fishbone diagram, 5-Why, etc.) is preferred.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to vivian(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Vivian Chung Fhui Tiin
EA Personnel Reg No: R22106436

• To conduct QC inspection and record on all the incoming materials.
• To attend to any complaint from sites.
• To record all inspection results in the appropriate inspection records.
• To highlight to superiors all non-conformities found during inspections.
• To prepare all the Quality-related reports.
• Any other duties instructed by the Manager.

33 Auction is excited to announce the launch of a dedicated Luxury Department. We are seeking highly skilled and passionate individuals to join our team as Senior and Junior Jewellery Specialists. Fully incorporated and registered in Singapore since 2009 with presence in Jakarta and Beijing, 33 Auction is an established auction house renowned for its expertise in Modern and Contemporary Asian Art. As pioneers of a new category, you will have the opportunity to actively curate and promote this segment of auctions and selling exhibitions.

Responsibilities:

Valuation and Authentication:

- Conduct thorough research and authentication of jewellery pieces, including gemstones, diamonds, and precious metals.

- Stay updated on industry trends, market fluctuations, and regulatory changes related to jewellery, providing insights and recommendations to the management team.

Consignment Getting and Client Engagement:

- Develop and execute strategies to sell and acquire high-quality jewellery consignments for auction.

- Provide expert guidance and support to clients, including collectors, investors, and sellers, on jewellery valuation, acquisition, and investment opportunities.

- Collaborate with marketing and PR teams to promote jewellery auctions and engage with potential clients through various channels, including events, exhibitions, and digital platforms.

Cataloguing and Auction Support:

- Lead the cataloging process, ensuring accurate descriptions, detailed condition reports, and high-quality imagery of jewellery items.

- Actively participate in auction previews, auctions, and post-sale processes, including client engagement, bidding assistance, and post-sale follow-ups.

- Mentor and train junior staff members, fostering a culture of continuous learning and professional development within the Jewellery Department.

Qualifications:

- Degree educated or equivalent

- GIA Graduate Gemmologist or equivalent qualifications, with multiple years of experience in the gemological field

- Experience in the auction industry is strongly preferred and a must for the senior position.

- Strong network and proven track record of sourcing and selling high-value jewellery pieces.

- Compensation witll commensurate with experience.

- Candidates will less experience will be considered for junior role.

- Excellent communication and interpersonal skills, with the ability to engage with clients at all levels.

- Proficiency in relevant software and database systems for cataloging and inventory management.

- Fluent in English and Mandarin or another Asian language

- Demonstrate a positive, creative and can-do work attitude

- Able to work well independently and as well as in a team.

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Human Resource Specialist - Talent Acquisition & Training who can help support through the next phase of growth and development roadmap.

Job Description / Duties:

• Manage the entire talent acquisition function to support expansion of company
• In charge of onboarding/ off-boarding of employees
• Assist in talent retention and crafting out competitive strategies with regards to compensation and benefits
• Implement and execute training plans and conduct trainings as well as post-training evaluations
• Organise company events including festival celebrations, anniversary dinner and team-bonding events
• Handle work pass application, renewal and etc
• Ensure company’s compliance with local relevant regulations
• Assist in other HR operations and business functions
• Ensure that the company's objectives and sales targets are met
• Ad-hoc duties as assigned

Requirements:

• Diploma in relevant discipline
• Minimum 3 years of relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Overview

Account Technology Specialist provides technology guidance to clients and orchestrates the interaction between clients and Microsoft resources to drive new opportunities, demand generation, digital transformation, and the mapping of industry/business scenarios to Microsoft solutions. Acts as the Technology Mentor for the customer or "go-to" person in established, long-term relationships with technical and/or business decision-makers at the Chief X Officer (CxO) level. Drives conversations with clients to present the strategic value of Microsoft solutions and acts as a trusted technology advisor both internally and externally with technical and/or business decision-makers. Gathers insights about client business and leverages existing architecture approaches to achieve Microsoft’s agreed commitments to clients. Leverages executive sponsorship, global resources, and leads the overall strategy development.

Responsibilities

Customer and Industry Insights

• Synthesizes and combines various business and industry insights from their team, global best practices, proof points from experience/case studies with countries and/or regions, and deep industry expertise (e.g., level 200) related to customers and their competitors to conduct forecasting and develop recommendations for managing accounts and subsidiary planning. Ensures that all levels of the organization challenge customers to consider alternatives and adapt strategies, plans, business models, and solutions to insights. Orchestrates cross-regional teams to gather information, collaborate on performance markers, and identify potential risks in customer accounts. Oversees technical teams for driving opportunities with others, as necessary. Brings in business and industry insights to address the broader business challenges for the customer and deliver solutions.
• Applies expertise (deep expertise across few accounts or broad expertise across many accounts) and thought leadership to identify and inform the development of the right Industry Sales Kits and industry partners within the customer's vertical industry. Articulates and understands specific industry-related market trends, as well as customer threats, opportunities, and barriers to growth as they relate to the customer's broader industry. Leverages industry trends from other industries to gather insights and develop an informed perspective on similar issues that may occur within their industry/industries. Applies industry knowledge to support customers in solving issues.

Trusted Advisor

• Provides Account thought leadership inclusive of information technology (IT), business strategy knowledge, and technology landscape, and shares best practices internally while providing coaching to subsidiary resources. Leverages account thought leadership in partnership with account executives to set strategy, own accountability for outcomes, and lead extended teams. Provides technical guidance to internal teams to position technology while using customer landscape knowledge. Creates connections and feedback loops with Product and Engineering teams.
• Creates security thought leadership with the customer's executives (e.g., technical decision maker [TDM]/business decision maker [BDM]) using the Microsoft Security and Zero Trust narratives and engages TDM and BDM stakeholders to position security as a business enabler and instill a security mindset in all aspects of the customer's technology landscape. Uses their understanding of the customers' technology and security needs to establish Microsoft’s security credentials and to build opportunities to improve the customer's security posture and orchestrates execution through security specialists.
• Leverages a broad knowledge of Microsoft's product landscape, solutions, and strategy to address customer's needs. Proactively coordinates with internal and external network of industry experts (e.g., Regional Experts, industry-specific partners) to build strong knowledge of the industry and the competitive landscape. Drives and leverages leaders from the partner ecosystem to bridge process gaps. Leverages deep understanding of their customer to share knowledge with extended team and leverages advanced knowledge of competitors to promote customer business perspectives. Partners with others (e.g., enterprise-channel managers) to provide sponsorship and increase impact.
• Acts as the voice of the customer, industry, and internal advocate by providing insights, feedback, and challenges from the customer to internal teams (e.g., product groups, engineers) across all levels of the organization. Drives action to ensure that internal teams understand and respond to insights. Articulates the business opportunity for Microsoft based on product gaps.

Technology Strategy Formulation

• Leads analysis of overall customer needs, outcomes, and blockers. Determines key stakeholders for driving execution on the largest and/or most complex accounts. Partners with global executives to lead overall strategy development (e.g., blocker identification, partner strategy) to identify and address gaps and drive end-to-end solutions. Leads the adoption of technologies by plotting the long-term vision of the customer's business strategy and driving action to bring to fruition.
• Leads and ensures execution of technology strategy and digital transformation by anticipating and/or leading the resolution of technical blockers that arise during strategy planning and implementation, and driving technology adoption.
• Creates mid- and long-term (e.g., 12 or more months) multi-horizon technology and business roadmaps for highly prominent, challenging, and/or strategic accounts based on a deep understanding of business and technology priorities and industry landscape. Challenges and validates the strategy and plan with customer stakeholders and drives envisioning and articulates business and program changes in the roadmaps around new and groundbreaking capabilities. Leads the translation of the customer's business objectives in conjunction with Industry Sales Kits and Solution Plays (including consumption-heavy workloads and cloud services) to develop an effective Industry Technology Architecture to plans for and drives consumption and adoption of Microsoft cloud and a higher share of customer potential and propensity (CPP).

Technology Sales: Demand Generation and Orchestration

• Creates, develops, and drives opportunities based on industry best practices, presents opportunities to the customer, and creates demand. Develops a plan, within a broader strategy, to create and qualify a set number of opportunities for product sales, solutions sales, or consumption. Leverages partners and multiple channels (e.g., social media) to create demand. Orchestrates efforts to drive MCEM lifecycle and stage progression. Leverages experience and strategic foresight to lead technical teams by driving opportunities with Specialist Team Unit (STU), Customer Success Unit (CSU), and others, as necessary. Leads efforts to reach out to key stakeholders to give customer-driven pitches and drives the appropriate customer reach together with the account executive to generate new demand. Uses advanced technical knowledge of products to determine feasibility of technical customer requirements requests and works with core engineering teams to prepare solutions.
• Leads Account Strategy Envisioning (ASE, formerly IDTA) with the extended account team, customer, and partner to deliver the outcomes for the customer through joint envisioning, as a vehicle for Industry Sales Kits and Solution Plays. Creates new Stage 1 opportunities, both billed and consumed, with technical decision maker (TDM) customer stakeholders, managing consumption pipeline with extended team to maintain velocity, and unblocking issues. Coaches peers (often as a mentor across a region or country) on how to create and maintain an opportunity initiation and how to map Microsoft priorities to opportunities. Defines the blueprint for opportunity initiation, and sets and shares standards and best practices for others to follow.
• Leads the customer journey into the era of AI and Industrial Metaverse by creating a targeted approach tailored to their current business requirements and positions Microsoft as a leader for the future, both for accelerating productivity as well as helping the customer create new capabilities to support their business. Leverages expertise of current technology landscape and understanding of AI and Industrial Metaverse capabilities to plot the foundational elements on the technology roadmap that need to be in place to realize value for the customer. Builds a mid-term strategy for AI and metaverse projects as well as an immediate opportunity pipeline and orchestrates execution through the appropriate technical teams from the Specialist Team Unit (STU) and with appropriate Partners.

Differentiated Value Proposition

• Acts as the customer's Technology Mentor in established relationships with a line-of-business leader or senior executive within a large-scale or high-impact customer organization senior leaders, including technical decision makers (TDMs) and/or Business Unit leaders at the C-level (e.g., HR, Risk, Finance leadership). Develops extended relationships beyond core customers, advises on solutions, and aligns Microsoft capabilities with customer needs. Drives market share (e.g., cloud, collaboration, AI). Leads customer business transformations through digital technologies for assigned accounts to drive business outcomes and create business value for customers by understanding customer industry and position to provide guidance and to challenge customer thinking with innovative ideas that showcase the need for change and new strategic direction, and proactively involves corporate and cross-industry resources to drive customer transformation. Ensures line-of-business wins are captured (e.g., customer write-ups) as reference for scale, and represents the face of the business during public relations events for significant business wins.
• Partners with a line-of-business leader or senior executive within a large-scale or high-impact customer organization to articulate how complex Microsoft technology/services will meet future business needs better than the competition and will enable the achievement of long-term growth and success. Provides an outside-in view around existing and emerging compete or other solutions that are also a requirement for the customer.

Mapping and Account Planning

• Helps customer technical specialists build the message to sell Microsoft offerings to other parts of their business or end users. Creates stakeholder maps for accounts, determines, and orchestrates a coverage plan, and builds out an execution framework across multiple Rooms of the House of the customer.
• Orchestrates internal teams and local partners (inclusive of global systems integrators and consultancy partners) to ensure sufficient technical resources for demand generation, when appropriate.
• Establishes best practices and standards around account planning for budgeting, quota attainment, consumption goals, and customer consumption gaps to inform quarterly and fiscal objectives. Coordinates highly complex extended account teams (e.g., spanning complex technologies, geographies, functions) and drives forecasting and tracking of the business. Owns the technical portion of the account plan and leads the customer plan delivery for large, critical, and/or strategic accounts. Captures all Account Planning input in MSX D365 Account Plan.

Education and Thought Leadership

• Leads customer technology engagement by engaging and influencing technical resources of customer, partner, and Microsoft towards customer’s business transformation. Delivers regular (e.g., quarterly, monthly) industry/technology briefings to customer technology senior decision-makers technical teams.
• Uses existing and new readiness resources and demonstrates expertise in creating enablement plans for large and high-stakes customers, and all-up Microsoft business. Drives innovations to help customers meet capacity and capability goals, maximize reach, and impact and drive long-term engagement and thought leadership on the Microsoft platform, and influences large customers to see and adopt the strategic value. Drives customer skilling initiatives and execution.

Other

• Embody our culture and values

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 12+ years technical consulting, technical consultative selling, business consulting, practice building, or related technical/sales experienceOR equivalent experience.

Additional or Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 15+ years technical consulting, technical consultative selling, business consulting, practice building, or related technical/sales experienceOR equivalent experience.
• 6+ years experience in relevant customer industry.
• 6+ years experience in digital transformation, or using technology to drive customer business outcomes.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role will focus on the analysis of performance KPI.

Job Description:

(Par Savings & Investment Linked)

• Responsible for pricing of Par savings & Investment Linked products
• Carry out pricing framework & strategy, leading the negotiations with reinsurers, obtaining internal & regional product approval and complying with local regulatory product filing/approval requirement
• Apply actuarial technical knowledge in making actual business decisions
• Support all queries pertaining product features and designs
• Support any ad-hoc projects that may arise
• Continues to build knowledge of the organization, processes and customers

Who we are looking for:

Competencies & Personal Traits

• Good technical, analytical and problem solving skills, with the ability to work independently
• Good working knowledge of Prophet systems, hands-on experience on actuarial valuation data processing and management
• Self-motivated and outcome oriented
• Good communication skills
• Experience with Prophet model and ALS, data processing/conversion software e.g. SQL/DCS is preferred

Working Experience

• At least 6 years of relevant experience in actuarial roles or positions

Professional Qualifications

• Qualified or nearly qualified actuary from a recognized professional actuarial body

Education

• Degree in Actuarial

Language

• English

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least Bachelor's Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by haressing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

The Opportunity:

• Permanent role
• Work location: Pioneer
• Work hours: Mon to Fri 9am - 6pm
• Up to $5,500, AWS, performance bonus

Adecco is partnering with a well-known Supply Chain and Logistics company.

This role reports to the L&D Manager and will play a crucial part in developing organisational and people capabilities

The Job

• Collaborate closely with training vendors, including WSG and e2i
• Develop learning programs and initiatives that align with organizational goals and promote employee development.
• Execute various learning initiatives.

The Talent

• 2 years of proven experience in developing learning programs and initiatives, preferably in collaboration with training vendors.
• Strong project management skills with the ability to manage multiple projects simultaneously and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.

Next Steps:

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
• Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified.

Brand Description:

Established in 1962, Läderach Swiss Chocolatier is a decade-long family business specializing in luxury Swiss chocolate with more than fifty years of brand history. The brand is managed by ROYAL INSIGNIA in Southeast-Asia.

Following the success of the chocolatier’s first pop-up in Singapore during the 2017 Christmas season, Läderach has opened up its first brick and mortar in Singapore in 2019, marking the brand’s first foray into Southeast-Asia.

The brand has since established 4 boutiques in Singapore, with plans to further expand into other areas in the region.

Duties & Responsibilities:

- Support the packaging duties in the warehouse

- To arrange a variety product range in the warehouse in accordance to their catergories

- To ensure that warehouse cleanliness and hygiene are maintained

- Process documents and manage delivery drivers

Requirements:

- Basic English proficiency

- Able to commit at least 5 days work week

- Able to work on weekends if required

- Able to carry heavy load

Description:

Customer Experience

• Facilitate key actions involving tenants, e.g. meetings with tenants’ C-suites and/or representatives regarding experiences during their tenure at our buildings as assigned
• Execute agreed standards of customer service, e.g. onboarding, prospecting and service feedback processes
• Monitor and respond to feedback and customer queries in a timely manner
• Manage service recovery when tenants have been inconvenienced, e.g. lift breakdown
• Be familiar with the community of the buildings as assigned
• Provide lobby presence during peak hours to greet and assist tenants and visitors
• Update information about buildings as well as nearby amenities for introduction (refer to onboarding process) and to help first time visitors
• Lead visits to property and shared spaces within the buildings as assigned
• Introduce buildings as assigned as well as differentiated and shared spaces
• Remain well-groomed as the "face" of the building
• Any other related duties

Community Management

• You will be part of a team to perform engagements, communication and contributing to a vibrant community and eventually, ensure tenant retention within the office portfolio
• Facilitate and participate in activities to inspire and build community
• Build relationships with tenants, prospects and industry professionals to facilitate programming efforts

Duration:

• 2 year contract

Location:

• Tanjong Pagar/Raffles Place

Working Hours:

• Mon to Fri, 8.30am to 6pm

Salary:

• up to $4000

Requirements:

• Minimum Diploma in any discipline with at least 5 years working experience relating to customer service/concierge
• Prior working experience in airlines or hospitality industry preferred
• Excellent interpersonal skills with high level of empathy for others
• Able to articulate and communicate clearly both verbally and written
• Event management and project coordination skills preferred
• Confident, cheerful and energetic disposition while maintaining professionalism
• Able to multi-task with a strong sense of responsibility to see through all task

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Job Title: Quality Engineer / Assistant Engineer

Salary: Up to $4000

Location: Joo Koon

Working Days: Monday - Friday

Working hour: 7.50am to 4.55pm

Benefits: Company transport provided, Medical insurance, and Dental coverage

Responsibilities

• Plan, supervise and execute projects and tasks based on the objective set by Management.
• Solve and prevent problem occurrence and to increase customer satisfaction on Product Quality.
• Perform quality, env. and water efficiency system maintenance in the company.
• Support in maintaining & upkeep ISO 9001, ISO 14001, IATF1694, ISO 17025 and ISO 13485 and ISO 46001 in the company.
• Understand company’s Quality, Env., Water Efficiency and OH&S Policy and Objectives, Env. aspects and impacts, Safety news, Safety risk assessment, Information Security risks, etc.
• Perform internal QEMS and WEMS audit and coordination with internal dept for external QEMS and WEMS audit, provide support for customer audit and perform vendor audit.
• Monitoring production dept. quality failure cost.
• Perform calibration & maintenance of x-ray machine, ensure good housekeeping of X-ray equipment’s area and update monthly schedule report of x-ray machine.

Requirements

• Minimum 2 years experiences in engineering or quality assurance field.
• Preferably with experience in supplier management and product qualification.
• Strong understanding of automotive 5 core tools (APQP, PPAP, MSA, FMEA, SPC) and good working knowledge of Minitab or JMP application will be added advantages.
• Good knowledge of 8D problem-solving tools (Fishbone diagram, 5-Why, etc.) is preferred.

WONG MENG KANG

Superform Consulting Pte Ltd

R1988500 / 15C7536

Epworth Community Services is a Social Service Agency (SSA) that helps at-risk children and youths from needy and disadvantaged families. We want to create a better world for them so that they can develop their potential. Our work focuses on promoting the mental well-being of children and youths by building strong families and imparting skills for resilient living.

We are a registered charity, a full member of the National Council of Social Service (NCSS) and an Institution of a Public Character (IPC).

With a vision to enable Strong Families, Resilient Living, Beautiful Minds. Our work focuses on promoting and supporting the mental well-being of children and youths through building strong families, and by imparting abilities and skills for resilient living.

In Epworth, the diversity of our services provides many opportunities to match your professional and personal aspiration in the social service sector. We believe that people are our greatest asset and every individual has talent and ability that can be developed to their fullest potential.

Intervention Specialist (STAR Programme)

The intervention specialist helps 5 to 12-year-old students with behaviour and social-emotional challenges cope in mainstream schools, so that their emotional well-being can be addressed and reduces the risk of juvenile delinquency or mental health issues in their later years. This role is for a committed individual who wants to make a difference in the lives of children and their families through the imparting of strategies to students to help them with their learning, behavioural and socio-emotional challenges, and sharing of skills with parents.

Job Responsibilities:

• Conduct intervention sessions primarily using the Mediated Learning Experience (MLE) approach to impart and equip students with skills to regulate their behaviours and attention issues, as well as manage their socioemotional challenges
• Plan and conduct intervention sessions according to the session objectives based on the individual student’s needs and challenges
• Prepare appropriate teaching resources and materials
• Prepare pre and post-Cognitive Functions and Behaviour Rating Checklist (CFCL) bi-annually or after 20 sessions to evaluate a student’s progress
• Update parents on their child’s progress regularly and conduct a parenting session (every 10th session) to share skills taught and obtain parent’s feedback on their child’s progress
• Conduct a first appointment and consultation with parents and student before the start of the intervention to understand the student’s profile and challenges, as well as parenting styles and family dynamics
• Collaborate with colleagues and stakeholders to plan and execute Kids’ Club programmes and actively participate in organisational level events
• Update the supervisor about clients’ progress and development
• Collaborate with colleagues and other stakeholders during case discussions
• Handle students’ administrative matters
• Participate as an active team member in department activities as well as organisation-wide events
• Any other assigned duties

Education / Qualifications:

• Degree, preferably in Psychology, Special Needs Education or Early Childhood Education
• Proficiency in Microsoft Office and basic IT knowledge and skills

Requirements:

• Able to work half a day on Saturdays
• Sound theoretical understanding of child development and parenting styles
• Passionate about working with children and families
• Shows an aptitude for understanding the student beyond his/her behaviours and family dynamics
• Demonstrates ability in planning, implementing and evaluating suitable strategies to support and equip the student and parents to cope with the student’s challenges
• Ability to engage and make strong connections with students and parents
• Ability to be flexible and adapt to the different needs of the students and parents
• Strong command of the English language, preferably bilingual
• Strong interpersonal skills
• Ability to work independently and as part of a team
• Willingness to collaborate with corporate partners such as schools and hospitals

Other Information:

• Location of workplace: Bukit Batok
• Attractive remuneration package which comprises of fixed and variable bonuses

If you want to join us in making a difference in the lives of children and youths, do submit your application, and we will contact you for future opportunities. Your information will be kept in strict confidence.

Job Title: Procurement and Logistics Specialist

Location: 970 Toa Payoh North, #03-06/07/08, Singapore 318992

Job Type: Full-time

About Willowmore:

We are a centrally located start-up technology company, specialising in Smart Access Digital Locks and we are currently experiencing strong growth. As the company scales, we are looking to hire within our Operations Department and find someone who can support us through our next phase of development.

Job Summary:

We are seeking an experienced Procurement and Logistics Specialist to join our team in Singapore. You will be responsible for managing and optimizing our procurement processes, ensuring timely and cost-effective sourcing of materials and services. Additionally, you will oversee the logistics operations, coordinating shipments, and maintaining efficient inventory levels. The ideal candidate will have a proven track record in procurement, a keen eye for detail, and the ability to thrive in a fast-paced environment.

Responsibilities:

Supplier Relationship Management:

• Develop and maintain strong relationships with suppliers and manufacturers.
• Conduct regular performance assessments and negotiations to ensure optimal terms and conditions.

Logistics Coordination:

• Coordinate and manage the end-to-end logistics process within the ASEAN region, ensuring timely and cost-effective delivery of goods.
• Collaborate with freight forwarders, carriers, and customs brokers to streamline logistics operations.
• Monitor and resolve any transportation issues or delays.

Procurement:

• Source and evaluate potential suppliers, considering quality, cost, and reliability.
• Negotiate contracts, terms, and conditions with suppliers to achieve the best value for the company.
• Responsible for initiating orders with suppliers, coordinating product delivery, and managing payment request

Inventory Management:

• Implement and maintain effective inventory control measures to optimize stock levels.
• Conduct regular inventory assessments, forecasting, and analysis to prevent stockouts and overstock situations.

Quality Control:

• Collaborate with suppliers to ensure products meet quality standards.
• Implement quality control processes and procedures to mitigate risks.
• Create product failure report with corrective action suggestion and share with management and team
• Manage and assist in product functionality testing upon receipt from supplier/manufacturer

Documentation and Compliance:

• Ensure all procurement, logistics and inventory documentation is accurate, complete, and compliant with relevant regulations.
• Stay updated on import/export laws and regulations in ASEAN region.

Requirements:

• 2-4+ years of experience in operations management or a related field, preferably within the industry parameters of Willowmore
• Minimum Diploma/Degree Business, Supply Chain Management, or a related field
• Fluent proficiency in English, Mandarin and Bahasa would be highly desirable
• Strong personal leadership and management skills
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationship
• Strong negotiation and communication skills.
• Knowledge of international trade regulations and customs procedures.
• Ability to work collaboratively in a cross-functional team
• Ability to identify and solve complex problems, spot opportunities and work in support of other teams
• Proactive personality
• A strong desire to promote and implement positive change within the business
• Proficiency in using relevant software and tools for operational analysis and reporting

At Willowmore, we encourage and foster innovation and a continuous improvement culture. We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a highly motivated and results-oriented individual with a passion for operational excellence, we invite you to join as Procurement and Logistics Specialist at Willowmore Pte. Ltd. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Description:

• Responsible for conducting fraud investigations
• Perform daily fraud analysis to detect and investigate anomalies and fraudulent activities in customer and transaction data
• Identify and review evidence and documents to analyse the overall case; synthesise data into a fraud investigation report with recommendations
• Work with internal stakeholders to evaluate the efficiency of existing tools, processes, and policies related to fraud management
• Identify and review any gaps within the current control process and recommend enhancements to prevent the recurrence of similar fraud activities
• Drive process improvements in fraud operational processes and policies
• Perform ad-hoc reviews or projects as required or directed

Requirements:

• A Diploma/Bachelor’s Degree in any field
• At least 1 year of experience in fraud investigation processes or related bank processes/products
• Possess good problem solving, analytical, and critical thinking skills
• Strong attention to detail and ability to notice discrepancies in data
• High ethical standards with demonstrated integrity
• Able to work independently with minimal supervision and able to multitask
• Excellent verbal and written communication skills
• Good working knowledge of MS Office (Excel, Word)

• MNC
• Permanent Position (Open to contract - candidates who prefer contractual position can apply)
• Up to S$5,000
• Good knowledge of the Timesoft payroll system will be an advantage
• Good knowledge of the Employment Act and legislation for employment practices

Our client, a leading quality food provider and wholesaler, is looking for suitable talents to join their growing business as HR Specialist.

RESPONSIBILITIES:

• Process end-to-end payroll (with 2 payroll cycles a month)
• Submission of monthly CPF and refunds
• Submission of Government Paid Leave claims
• Processing medical/dental claims from employees
• Ensuring accuracy of bank details and timely submission of bank files
• Providing payroll GL to the finance team for reconciliation
• Pro-ration of salary for new hires and resignees
• Filing for resignees according to internal procedures
• Timely filing of IR21 clearance (for foreign resignees) and annual IR8A submission to IRAS and generate e-IR8A report to all employees
• Correspond with HR team to retrieve data and inputs necessary for relevant pay elements
• Support and implement improvements to system enhancement and payroll processes for better efficiency and compliance to statutory regulations
• Manage system set-up for payroll-related processes
• Maintain a secured archival of payroll files to support annual and ad-hoc audit exercises
• Provide support for internal & external audit on payroll matters
• Serves as an internal and external resource on payroll-related inquiries
• Attend to all employee inquiries such as Employee Benefits, Payroll, Leaves, Insurance (medical & WICA) related matters
• Assisting in WICA renewal
• Ensure upkeep of payroll documentation for proper storage and retrieval of records
• Other related duties that may be assigned from time to time

REQUIREMENTS:

• Diploma or Degree equivalent in Human Resources Management related discipline
• Minimum 5 years of relevant hands-on experience in payroll processing for the organization in a fast-paced environment
• Strong analytical skills and attention to details
• Hands-on individual with strong time management skills
• Good knowledge of the Timesoft payroll system will be an advantage
• Good knowledge of the Employment Act and legislation for employment practices

OTHER INFORMATION:

• Location: West
• Working hours: Monday to Friday, Office Hours
• Employment Type: Permanent Position (Note: They are open to 1 year contract - candidates who prefer contractual position can apply)
• Salary: Up to S$5,000 (Salary will commensurate according to experience & qualifications).
• The Company strives to achieve employee satisfaction and provides a conducive working environment, attractive incentives, and remuneration to all staff.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or call your Friendly Consultant, Florence at 6590 9906 or WhatsApp 8655 6810 for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Reports to:

• Operationally to Worley Supply Management Director
• Functionally to Worley Project Contract Manager

Summary:

Responsible for liaising with the Project Team for the Contract functions on the projects to which they are assigned. Provides the focal point for the Contract packages assigned to and related activities on the project, liaising with the Project Manager, the client, and all disciplines including the Supply Management Director and the Project Contract Manager.

Responsibilities:

• Comply with work processes, procedures, instructions and guidelines, including Contract Execution Plan, Co-ordination Procedure and Quality Plan;
• Prepare cost estimates and submitted for review to the Contract Manager prior to submission to the Project Manager;
• If required, engage the market using processes, procedures, instructions and guidelines as written out in the Contracts strategy;
• Responsible for: Project setup including systems and tools; Contract management of Contractors and Service Providers; Change and dispute managements; Prepare contractual letters and correspondences; Defend and resolve claims expeditiously; Maintain systems and tools for reporting; and Issuing Contract status reports.
• Maintain the Contracts plan in conjunction with Construction, Project Management, Engineering, and Planning;
• Compile, manage and update the project-specific bidders’ list in conjunction with Construction, Project Management, Engineering, and the Project Manager;
• Lead formal enquiry packages, ensure issuance to each of the Contractors on the approved project Bidder List, and expedite bid returns to meet the closing date;
• Maintain, lead and control all contact with bidders/Contractors during the bidding /evaluation period and after Contract award, and that technical and commercial communications and evaluation are recorded in writing and distributed;
• Evaluate quotes, follow up Technical Bid Analysis (TBA), prepare Commercial Bid Analysis (CBA), and make award recommendations to the Client on the most suitable bidder considering the price, technical acceptability, and delivery consistent with the project requirements;
• Ensure CBAs are approved at the appropriate authority level prior to commitment, and that Contracts are prepared in the agreed format and issued in accordance with project requirements;
• Lead project meetings and negotiations with Contractors;
• Maintain records of Contracts expenditure and managed within budget;
• Manage variations and claims against the Contract;
• Quantity take off for Civil, Piling, Structural, Mechanical, Piping, Scaffolding, Painting, Insulation, Tankage, Electrical and Instrumentation
• Assessing and evaluating applications for payment/ invoicing and making recommendations and ensuring payment;
• Report regularly on areas of concern/ issues /opportunities and threats and areas that are working well on the project;
• Ensures Change Orders are issued as appropriate, invoices are received, checked, and approved, and all claims or back charges are resolved;
• Ensures Contracts files are always maintained and are current;
• Keeps abreast of market conditions and maintains regular communications with key Contractors;
• Advise Contract Manager and Supply Management Director of potential new sources of supply, and of current supplier’s performance;
• Provides Contract support to estimates when required;
• Ensure Contracts are expedited to completion, including coordination with Construction, Engineering, Quality, Health, Safety, Security and Environment, and Quality Control, and that all Contractor documentation is received;
• Conduct Contractor Performance Assessment upon Contract closure; and
• Prepares final accounts and closeout, manages the return and release of Securities/Bonds and Warranties.
• The Senior Contract Administrator is required to maintain good relations with all stakeholders, internally and externally, and shall ensure Worley professional ethics are observed at all times.

Requirements:

The career profile of a successful Senior Contract Administrator may show qualification in a specific field of expertise which will contribute to all-round management capability. However, the emphasis in identifying a Senior Contract Administrator’s potential is centred on the illustration of proven capability, experience, versatility and interest. Formal qualifications which indicate the suitability for a Senior Contract Administrator may include:

• Degree in Engineering, Quantity Surveying or equivalent; or
• Diploma in Engineering, Quantity Surveying or equivalent.
• At least 12 years of relevant working experience
• Experience in Energy, Chemicals and Resources industry
• Actively involvement in Contract Work Practices
• Knowledge of major PMC/EPC/EPCM Businesses and of Client business
• Knowledge of E and EPC, EPCm and PMC type projects
• Familiar with Multi-Office delivery
• Fluent in written and spoken English; spoken mandarin and other dialect
• Able to cope in a dynamic environment
• Good negotiation skill
• Good communication, able to illustrate discussion points clearly
• Possess leadership quality and a team player
• Confident, able to read and facilitate meetings
• Reliable, independent and meticulous

The ideal candidate must display a degree of flexibility and have a willingness to be stationed in Project Site.

Responsibilities:

• Provide overall support to department head in developing performance management policies and framework
• Develops compensation structure within organization’s financial budget.
• Acting as Business Partner to department heads in setting-up key performance indicators and conducting annual performance review exercise
• Develop an overall policy for performance management.
• Establish and set into use a framework for performance management.
• Assist the manager in planning and executing compensation initiatives.
• Establish and implement compensation plans that will encourage, foster, and sustain employees.
• Provide support in HR systems and ensure it is following regulatory standards.
• Recommend and execute enhancements to HR procedures and frameworks.
• Analyze HR data to determine area for development.
• Ad hoc duties as assigned.

Requirements:

• Degree or Diploma in Human Resources Management or equivalent
• At least 4 - 6 years of HR experience with focus in Compensation & Benefit function

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Assist workforce planning and L&D manager on the overall learning and development plans.
• Provide support in overseeing the training and development budget.
• Support the manager in carrying out the learning development projects/ activities.
• Facilitate learning and development interventions for the employees.
• Provide training and support in a learning and development framework.
• Generate overall business information by utilizing data analytic tools.
• Assist the team in managing relations with employees.
• Utilize policies and initiatives to attain workforce development.

Requirements:

• Degree in Human Resources, Business Management, or equivalent.
• At least 3 - 5 years of workforce planning and L&D experience.
• Knowledge of any artificial intelligence programs would be an added advantage.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job scopes

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries on general and transactional enquiries
• Communicating with customers through various channels.
• Acknowledging and resolving customer requests.
• Customer outreach to encourage the use of digital services.
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
• Collaborate with stakeholders to resolve all customer queries and requests.
• Consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
• Adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

Job requirements

• Diploma in any field
• With minimum 1 year experience in the contact centre or customer service-related industry
• With good customer service skills
• Able to multi-task while talking to customers and toggle between system application screens in a fast-paced environment.
• Operating Hours are from 8.30am – 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [email protected]

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Requirements:

• Nitec, Diploma or Degree in IT or Engineering related course
• Equipped with IT knowledge in hardware or software (e.g. desktop, server, and related software)
• Applicants with sales experience are preferred
• Sales and customer driven with strong selling, presentation and negotiation skill

Job Highlights

• Office Hours: Monday to Friday, 8:30 am to 6:00 pm
• Convenient Location: Walking distance to Kaki Bukit MRT
• Entry Level Applicants are welcome to apply
• Applicants with relevant experience may be considered for a Senior Sales Engineer / Assistant Sales Manager position
• Salary offer will depend on related work experience
• Sales commission and incentive are applicable

Job Description

• To prospect new customers and follow-up on sales enquiries to maximize sales opportunities
• To sell IT products and services
• (IT Hardware e.g. Laptop/Desktop/Server/Computer Accessories, IT Software e.g. Microsoft/Adobe/Autodesk, IT training courses)
• To do cold calling with a given database / B2B Sales
• Use of MYOB, CRM, and HubSpot
• To perform daily calls to prospective customers
• To achieve Sales Target
• Coordinate with marketing department on leads and opportunities
• Coordinate with purchasing department on sales orders
• To attend training on the latest IT hardware and software updates

Location: Central

Responsibilities:

• Process supplier invoices and record in Quickbooks for accounts payable
• Generate and record customer invoices in Quickbooks for accounts receivable
• Handle staff reimbursements, recording transactions in Quickbooks
• Clear accounting support tickets promptly
• Post month-end close journals and finalize Trial Balance
• Upload reports into Tagetik
• Perform any additional tasks as assigned

Requirements:

• Diploma or degree in accounting, finance, or business is a minimum requirement.
• Possess at least 3 years of experience in bookkeeping and accounting.
• Able to work independently, proactive, and effective communication skills.
• Candidate can start immediately or with short notice

Interested applicants, please email your resume to [email protected]

Candy Teo

EA 01C3135

Reg R1101520

Our client is a well-established MNC in Manufacturing industry. They are looking for a IT Specialist to assist their team for the next phrase of their business. They are located in West.

Responsibilities:

• Supervise and configure WAN and LAN connections, along with managing associated devices.
• Monitor firewall logs and maintain backup systems.
• Administer Microsoft 365 accounts and licenses.
• Take responsibility for all hardware, software assets, IT inventory, and licenses.
• Provide Level 1 and 2 support for global service desk operations, deploying and configuring both current and new business processes.

Requirements

• Minimum Diploma in IT or any relevant field
• Minimum 2 year experience in handling WAN & LAN, TCP/IP, SSL, firewalls and VPNs
• Experience with Cloud environment and Microsoft365

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Key Responsibilities:

Customer Service:

● Greet customers with a friendly and approachable demeanor.

● Assist customers in finding products, providing information, and offering recommendations.

● Address customer inquiries, concerns, and complaints in a professional and timely manner.

● Prompt-following up with potential customers from online leads, via various communication channels

Sales:

● Actively engage with customers to understand their preferences and needs.

● Utilize product knowledge to recommend, cross-sell and upsell products and complementary products to enhance the customer's shopping experience.

● Meet or exceed sales targets and contribute to the overall revenue goals of the store.

Product Knowledge:

● Stay informed about product features, specifications, and benefits.

● Stay updated on promotions, discounts, and sales events to effectively communicate them to customers.

Merchandising:

● Ensure products are properly displayed and stocked on shelves.

● Maintain a clean and organized sales floor to enhance the shopping experience.

Team Collaboration:

● Work collaboratively with team members to achieve store goals.

● Communicate effectively with colleagues and management to address issues and share insights.

● Collect customer feedback to pinpoint areas for improvement in products and sales processes, providing valuable insights to sales leaders for future enhancements.

Remunerations:

● Basic up to $2,500 + High Commission (Averagely $4.000-5,000)

Benefits:

● Competitive salary

● High commission

● High quality and hot selling products so it's easy to sell

● Great marketing, branding, celeb-endorsed products

● Great company welfare

● Job stability and many opportunities

Requirements:

● Proven experience in achieving high sales track record

● KPI Driven and hungry for growth

● Resilient and Adapt well to fast changing environments

● Great listening and communication skills

● Tech Savvy-comfortable working with platforms such as Cloud (Google Drive), online advertisements, Whatsapp, email etc.

● Willing to work on Public Holidays and Weekends

Hey Rocket Pte. Ltd. (EA 21C0816)

Zhen Cheng (R22107904)

+65 8044 8840

About TikTok

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact for ourselves, our company, and the communities we serve.

Join us.

About

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

About the team

This role is part of the Quality Solutions and Implementation team for TikTok Trust and Safety Operations, and will provide data analysis and insights about the performance of our end to end quality ecosystem. These insights will provide direction to Quality Solutions and Quality Implementation teams to drive improved performance across global Quality Operations and Moderation teams.

Responsibilities

- Responsible for owning and improving the end to end quality solutions and processes, ensuring strong adherence and implementation across regions, for TikTok.

- Design and develop moderation quality processes and strategies by collaborating with cross-functional teams to define and implement a comprehensive moderation quality strategy that aligns with the company's values, policies, and industry best practices.

- Define and establish clear quality standards and metrics for moderation operation (including metrics definition, target setting, etc.). Develop methodologies for measuring and monitoring quality, and implement mechanisms for continuous improvement.

- Lead strategic quality initiatives involving planning, organizing, and partnering with business leaders from the designing stage to the execution stage.

- Proactively identify issues, and improvement areas of enhancements that provide value-added insights and lead/implement strategic initiatives, and conduct an in-depth analysis of existing moderation processes, tools, and policies to identify areas for improvement in quality, efficiency, and effectiveness.

- Lead and drive transformational initiatives to optimize moderation practices, including process redesign, technology implementation, and automation strategies.

- Partner with implementation teams to drive change management on a global scale.

- Gather feedback from implementation teams on each aspect of the process, and challenges and resolve potential problems.

Minimum Qualifications

- Bachelor's degree or above

- Experience in Operations, Strategy, Content Moderation, Quality Engineering or Process Design/Process Excellence

- Background in Trust and Safety

- Strong data analysis experience and ability to garner insights from key data

- Regional/Global Stakeholder management experience along with strong influencing skills

Preferred Qualifications

- Qualification in Lean Six Sigma preferred

- Experience in solution design or architecture preferable

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

At Madam Partum by Chien Chi Tow, we strive to provide the best customer experience to our customers.

We are looking for a Customer Service Specialist who can work towards the company goals. The ideal candidate needs to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to promote the company services and products effectively.

• Identify and able to provide personalized solution to customer’s needs.
• Attend to customer’s feedback and questions in a professional and timely manner.
• Maintain a continuous high level of customer service delivery and satisfaction.
• Goal-Sales driven , self motivated individual with the ability to focus.
• Strong administrative skills and able to handle a fast paced environment.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
• Liaise with other support teams as required to resolve requests/issues in a timely manner.
• Main task will include managing customer queries via whatsapp, social media and other platforms such as events/outlet.
• X factor and willing to go the extra mile to help customers.
• Savvy with all communications devices such as WhatsApp and multichannel platforms.
• Able to work on weekends and public holidays.

Job Types: Full-time, Permanent

Benefits:

• Employee discount

Schedule:

• Weekend availability

Supplemental pay types:

• 13th month salary
• Commission pay