As Assistant IT Manager you’ll ensure our computers are installed properly, working efficiently and that system security measures are in place. You’ll also install new systems to improve hotel efficiency, always following standards and guidelines and make sure your teams have the tools and resources they need to work well.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
- As primary contact for servicing the computer hardware you’ll manage and monitor all computer hardware and make systems are installed properly and working efficiently
- Keep up to date with all approved systems and technology including
- - Computer Hardware systems and devices including PC LAN technology
- - Software operating and utility systems
- - Front Office and Accounts Receivable Property Management Systems
- - Interfaces to and from Front Office Property Management Systems and other Systems
- - Back Office Accounting Systems
- - PC and LAN based Office Automation products
- - Internal and External Electronic Mail / Facsimile / Scanner software and communication tools
- - Point of Sale Systems
- - Guest and Administration Voicemail
- - Call Accounting
- - Cabling
- - Hub / Switch Management Systems
- - Assist and Support Electronic Door Locking Computer System
- - Computer Virus protection
- - Hotel IT Security and Firewalls
- Maintain an up-to-date list of all computer hardware and software at hotel
- Monitor the performance of the systems and maintain log book of performance
- Understand all standards and customized features and functions of the Hotel front office system
- Ensure that all computer media saves, and back-ups are completed, documented and stored per specifications
- Maintain uncompromising data and physical security standards
- Ensure all hotel policies and information security comply with standards
- Investigate and report software problems to the vendor, or to the Support Centre
- Identifying colleagues to train user on systems
- Coordinate purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards
- Provide a written monthly progress report to the GM. Director of Finance and Business Support, and Area IT Leader
- Establish documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable
- Ensure viable solutions are adapted and used for hotel disaster recovery plan and business continuity
- Select suitable Software/Hardware vendors for the hotel
- Collaborate with other departments to ensure all IT related items meets the various Audit requirements
What We need from you:
- Diploma or Vocational Certificate in Computer Science or IT or related field
- 3 years’ related experience with computer set-up and troubleshooting
- Working knowledge of networks, operating systems, and databases
- Strong analytical and problem-solving skills
- Knowledge in PCI DSS (Payment Card Industry Data Security Standards)
- Great communication skills
- You’ll be a team player, proactive, responsible, hardworking, and able to work under pressure
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
