Find Out Even More At: https://tinyurl.com/mindflex-fulltime
Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)
Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:
MindFlex Education Pte Ltd is Singapore's #1 and largest Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a fun-filled family-like environment with no overtime culture.
We are currently expanding and looking for fresh & enthusiastic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to for this role and we would love to get in touch with you!

Job Scope:
- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency
- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp, etc)
(no cold-calling at all!)
- Assist clients in shortlisting and recommending suitable tutor profiles based on their criteria
- Coordinate and arrange 1st tuition lesson for both clients and tutors
- Follow-up with any necessary administrative support and after-sales service
- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:
- Friendly, Passionate and Energetic Team Player
- Organized and Good Administrative Skills
- Responsible and Strong Work Ethic
- Decent Typing Speed and Computer Skills
- Polite, Patient and Good Customer Services Skills
- Able to Commit for Minimum of 1 Year
- Poly & University Fresh Graduates are welcome, no experience required

Salary:
- Competitive salary structured towards helping employees grow with the company
- $2,700-$4,300/Month + CPF (inclusive of team incentives)
- Base starts from $2,500-$3,500/Month
- Attractive monthly team incentives from $200-$800/Month
- Clear Salary Progression, Annual Salary Review (Minimum 5-10% Increase)
- Management positions available (for candidates identified with leadership potential)

Working Hours:
- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekends
- 9.00am - 6.30pm
- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:
- Fun Working Environment with a Warm Company Culture
- Casual Working Attire, Relaxed Setting
- Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games, Massage Chair, Fully-stocked Pantry, etc.)
- Company Meals / Outings / Events / Bonding Activities
- Full Leave Benefits: PH, Annual Leave, Sick Leave
- Career Progression and Low Staff Turnover Rate
- Bright Hill MRT (Thomson-East Coast Line) at Doorstep of Office

Others:
- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face
- Signing of Non-Compete contract will be required upon successful employment

Inside Sales Coordinator - Engineering Industry

Responsibilities:

• Be the backbone of the sales efforts by managing a select group of valued customers.
• Prepare sales quotations and price proposals.
• Take charge of purchase requisitions to ensure smooth operations.
• Support the sales team closely.
• Update and maintain essential sales data in SAP/CRM for accurate reporting.
• Collaborate cross-departmentally to streamline sales-related tasks and enhance efficiency.
• Perform ad-hoc duties.

Requirements:

• Diploma in Mechanical Engineering or a related field.
• Excellent business English skills that help you communicate effectively.
• Proficient in MS Platforms.
• At least 1 to 3 years of experience in a sales/support role.
• Strong knowledge of SAP.
• Commercial acumen with understanding of the sales process.
• Well-organized with good time management.
• Experience in a manufacturing environment is preferred.
• Due to quota restrictions, we can only consider local candidates (Singapore Citizens/ Singapore PR) with full working rights in Singapore.

About Us:

We're a dynamic global sales and marketing powerhouse, partnering with top-tier clients to revolutionise their sales strategies and market dominance through exciting, face-to-face marketing initiatives.

We're on the hunt for fresh talent to nurture into future leaders within our industry. If you're hungry for success, our proven systems are tailor-made to propel ambitious go-getters like you!

Your role :

• Be the face of our clients, assisting with presentations and onboarding processes.

• Champion customer acquisition through engaging face-to-face interactions

• Take the lead on exciting marketing campaigns and projects

• Management roles with incentives to lead a team and explore more potential campaigns

Benefits :

• Regional Travel opportunities -> Exposure & Networking

• Personalised 1 to 1 Coaching Provided at every stage

• Gain invaluable exposure and skills that will level up your game

• Thrive in a positive, supportive team environment

• Step out of your comfort zone and into your potential

Our client is a publicly listed financial services group in Southeast Asia.

• Develop and manage product strategies for ABL and Leasing, ensuring alignment with business goals.
• Lead efforts to digitize processes and improve operational efficiency.
• Create marketing materials and engage with partners to drive business acquisition.
• Provide training for internal teams and external partners on product knowledge and strategies.

Requirements:

• Diploma and above
• At least 3 years of Product Management experience in Business Lending.
• Proficient in Salesforce/Business intelligence (BI) tools/analytical software.
• Knowledge of risk management in business lending products.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

- Salary:$4,500 to $6,200 + AWS + at least 3 months Variable Bonus

- Japanese MNC

- Proficient in Japanese to liaise with Japanese speaking counterparts

- Location: Central, walking distance from MRT Station

Responsibilities:

• Responsible to manage Japanese clients
• Coordination with Japan HQ
• Coordination on pricing with marketing division and preparation of quotes to clients
• Sales forecast and work with clients to ensure smooth deliveries to clients

Requirement:

• Proficient in Japanese to coordinate with Japanese speaking counterparts
• Experience in Semiconductor or Electronics industry will have advantage

Kindly email your resume in a detailed Word format to

[email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

EA License Number: 02C4944

Registration Number: R1217882

Posting Personnel: Yeo Yi Rong

Tel: 6950 9757

Our client is a leading player in Manufacturing industry. Due to business needs, they are now recruiting a Logistics Coordinator to be part of their Logistics Team for ongoing transformation projects. They are located in the East - easily accessible.

Duties of Logistics Coordinator:

• Ensure accurate and timely documentation for all incoming and outgoing shipments.
• Update and maintain material movement records in the system and ensure inventory accuracy.
• Collaborate with warehouse and internal departments to align on requirements and priorities.
• Perform timely transactions in the SAP system and archive all related documents.
• Manage the purchase of indirect materials and generate weekly/monthly stock count sheets.
• Liaise with freight forwarders, arrange local deliveries, and handle RMA documentation.
• Maintain departmental safety and cleanliness standards.
• Contribute to process improvement initiatives and perform additional duties as assigned by the Logistics Manager.

Requirements:

• Relevant logistics experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Description

• Industry/Organization Type: Transportation and Storage
• Position Title: Customer Service Coordinator
• Working Location: Boon Lay
• Working Hours: Monday – Friday, 8.30 am – 5.30 pm; Saturday, 8.30 am – 1.30 pm
• Salary Package: Up to $3200 + AWS
• Duration: Permanent

Key Responsibilities

• Collaborate closely with customers to ensure all container specifications are accurate and adequately loaded onto the ship.
• Utilize PSA Portnet system to oversee and track vessel berthing schedules.
• Generate customer orders and enter them into the company's internal system.
• Handle and manage customer orders through the CTMS platform.
• Keep meticulous records of customer inventory and logistical activities within the CTMS database.
• Compile and maintain reports concerning inventory levels and status.
• Undertake additional tasks as assigned.

APPLY NOW!!!

• Minimum GCE ‘N/O’ Levels with 2 years of experience in a similar role
• Proficient in Microsoft Office
• Candidates with experience in PSA Portnet and CTMS will be advantageous

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66219 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Job summary

Our client has deep expertise in data center, compute, storage, networking and security technologies, as well as end-user computing and A/V solutions.

Key selling points

Supportive work culture that values teamwork and collaboration

Comprehensive Salary and Benefits

Good Career Growth and Training Development Given

Requirements:

• Manage and coordinate the timeline for international shipments and local delivery in a timely manner to ensure deadlines are met
• Preparation of picking list for the ground crew to perform picking daily and ensure cargoes are picked and packed in accordance with SOP
• Monitoring & updating of records for all inventory movements including inbound, outbound, and storage items
• Sort Delivery Orders from vendors/suppliers and verify against purchase orders.
• Ensure purchase orders are received timely in systems and sales orders are fulfilled before goods movement
• Participate in the development and implementation of goals, objectives, policies, and priorities of the organization particularly with respect to customer optimization
• Direct and review the work plan for assigned staff
• Any other ad-hoc duties as assigned by Supervisor

Qualifications:

• Min Diploma in Logistics Management / Supply Chain preferred
• No experienced are welcomed to apply
• Required Skill(s): Computer literacy (Excel, Word, Email), Good Communication Skills, Good Team Player, and a positive attitude.
• Able to speak Mandarin due to liaising with Chinese clients counterparts
• Meticulous and ability to multi-task is a must

Tan Choon Hau

EA Licence No:18C9251

EA Reg ID: R1988835

Job Description

• Industry/ Organization Type: Construction Service Provider
• Position Title: Project Admin x 2 pax
• Working Location: East – Loyang (Nearest MRT: Pasir Ris)
• Working Hours: 5.25 days (Monday - Alternate Saturday 8 am-5 pm)
• Salary Package: Up to SGD 2800 + OT Pay + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Prepare documentation
• Handle the administrative functions of an organization's projects and programs
• Oversee the project's daily functions to ensure deadlines and compliance requirements are met, and usually report to a Project Manager or senior management
• Schedule meetings, record decisions, and break projects into manageable tasks

APPLY NOW!!!

• Min. N level
• 1 year of working experience in a plus
• Training provided to an inexperienced candidate
• Comfortable reading drawings and calculation
• Familiar with Microsoft Office

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66130 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Industry/ Organization Type: Logistic Service Provider
• Position Title: Container Dispatch Coordinator
• Working Location: Jurong Island (Company Transportation Provided, Islandwide)
• Working Hours: 4 days, 12 hours Rotating Shift (2-day shifts + 2 night shift)
• Salary Package: Up to SGD 2400 + Allowances + OT + Incentive (Gross Salary around $3,000)
• Duration: Permanent

Key Responsibilities

• Ensures that all containers are dispatched correctly and the orders are processed properly
• Liaise with the transportation company on container arrival
• Ensure that all vehicles are weighed accordingly
• Sending job order to open yard via VMT system

APPLY NOW!!!

• Min. N level
• Computer literate
• Possesses Knowledge of Microsoft Office
• Able to commit 12-hours rotating shift work

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67057 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description & Requirements:

(a) Responsibilities:

The candidate is responsible for the end-to-end testing activities of an integrated e-payment system. The primary responsibilities would include carrying out the activities in the testing lifecycle including the test

planning, and analyzing business and system requirements.

The candidate will also be responsible for:

• Preparing the test environment, designing, and developing the test cases.

• Preparing the test environment, and executing the test procedures.

• Automating the test solution based on the system design using scripting or programming languages as well as performance tuning.

• Create traceability to requirements, analyze gaps and address them.

• Logging and tracking defects to closure

• Conducting test reviews with internal and external stakeholders.

• Perform root cause analysis for production and user acceptance defects, and address test gaps to ensure test efficiency.

• Develop design documents and user manuals that would effectively describe and provide clear instructions on the test automation solution to the end users including testers and stakeholders.

(b) Qualifications & Requirements:

• Tertiary qualification in Information Technology or Engineering

• At least 3 years’ relevant experience in executing testing and

developing test automation solutions involving devices (UI-based

or embedded) and/or back-office systems with familiarity on the full

system development lifecycle from requirement, development, to

testing and deployment;

• Good written and verbal communication skills;

• Able to work well both independently as well as in a team;

• Certification in software testing preferred;

• Experience in micropayments Fare Collection systems using Smart Cards and in diverse test execution phases (System Integration Testing, User Acceptance Testing, Performance testing) would be an advantage;

Job Purpose
To provide backroom support for Customer Service Operations, relating to policy payouts, dealing
with Policyholders, Distribution Representative and Financial Consultants. The successful candidate will be responsible for administering and managing policyholders and business partners’ request for surrender / policy loan / withdrawal. You will also be involved in our cheque-free initiative and other projects within the team.

The Job

• Verify and process applications related to Payments services team
  - Full and Partial Surrenders of Traditional and ILP plans
  - Policy FreeLook
  - Termination of term and A&H plans
  - Loans
  - Survival and Cash Benefits
  - Maturity and Annuity
• Handle general queries from touchpoints, policyholders and internal colleagues
• Liaise with other departments, including Bancassurance, Claims, Group Risk Management on
  payment services related cases
• Support the Unit and Section Lead in workflow documentation
• Adhere to the Compliance and Risk Management Framework, i.e. AML / Terrorists Financing /
• Fraud guidelines and ensure that transactions performed are within stipulated matrix;
• Escalate suspicious requests to seniors or Unit Head

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

• Working hour: 9am – 6pm (Mon – Fri)

• Company located at Bukit Batok

• Company transport provided at Jurong East MRT

• AWS + Variable Bonus + Excellent Welfare

• Well Established Freight Forwarding Company

Job Scope

• Handle inquiry, prepare quotation, handle shipment activation and cross trade shipments.
• Coordinate with customers for their incoming and outgoing goods
• Coordinate with Overseas Agent for shipment activities
• Understand import and export process
• To complete all required documentation on time.
• Handle customer's complaint and claims, take appropriate action and/or notify relevant person and office to prevent a re-occurrence of customer complaints.
• Ensure accurate data entry in reports
• Any other ad hoc task assigned

Requirement

• GCE O Level / Diploma in Logistics Management or equivalent
• 1 to 3 years of relevant customer service experience experiences

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOO SOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492

JOB DESCRIPTION

• Follow Workplace Safety and Health policy and procedures.
• Identify WSH non-compliance, unsafe work conditions and practices.
• Conduct routine checks and work activities.
• Carry out initiatives to support WSH programmes.
• Conduct emergency response plan.
• Conduct safety inductions and orientations.
• Respond promptly to incidents and accidents.

JOB REQUIREMENTS

• At least 2 years of work experience relevants to the work to be carried out by a WSH Coordinator.
• Posses knowledge of Work Safety and Health Act.
• Have a working experience in construction activities such as piling and ground engineering works.

• Diversified projects
• Great for career progression
• Exremely reputable Main Con

Our Client is a leading Civil Contractor that provides engineering & construction for Civil & Infrastructure projects. With increasing projects in the pipeline locally & overseas, they are seeking experienced and professional individuals to join their local team.

Responsibilities:

• Monitor the consultant's design progress according to the agreed submission and detailed design schedule.
• Review design drawings from consultants, identifying any missing information, design clashes, or issues that may affect construction.
• Oversee and manage design coordination efforts, working closely with clients, consultants, and subcontractors to ensure smooth communication and progress across all teams.
• Ensure coordination between different disciplines by managing the project's drawing schedules and the timely release of drawings for construction.
• Collaborate with BIM modelers/drafters to prepare accurate shop drawings, ensuring all dimensions and settings are properly captured. Ability to effectively communicate technical information through sketches and interpret technical drawings independently is essential.
• Identify key technical information and sections that need to be generated for construction purposes and resolve technical challenges as they arise.
• Work with the construction team and subcontractors to prepare and submit required documents for approval, including material submissions, material specifications, method statements, and specialist subcontractor shop drawings.
• Address and resolve technical issues raised by construction teams or consultants through clear communication and proper documentation.

Requirements

• Diploma or Degree in Mechanical Engineering, with at least 5 years of experience as an M&E Coordinator.
• Proficient in professional practice and contract administration processes.
• Minimum with M&E Coordination experience. Preferable with LTA project exposures.Good knowledge of site temporary M&E installations.

OTHER INFORMATION:
• Location : North West
• Working days : 5.5 Days
• Salary : up to S$7,500 / Negotiable + VB (salary will commensurate according to experience & qualifications).

HOW TO APPLY:

Simply submit your application with your updated Resume in MS Word Format to David Sia Yi Sheng (EA Personnel Reg. No.: R1875905) by clicking the ‘Apply link’ /

or call 6590 9958 or 9271 7510 for a confidential discussion.

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We would like to inform that only short-listed candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at

https://www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resume provided to us does not contain your full NRIC number and full home address during your job application.nces for construction.

• Reporting to General Manager of International Sales
• Handling indoor sales inquiries and orders by phone or email
• Preparing and processing sales orders and quotations
• Developing and maintaining a filing system for managing sales databases and updating sales records
• Preparing data sets for Management reporting and internal controls
• Oversee and be operational in the Order to Cash (OTC) process.
• Take a lead in the Sales Support Division within the International Business Department
• Uphold SOP processes and standard
• Support the International Business Department in Admin matters and controls.

Requirement:

• Diploma in Business or its equivalent
• Proficient in Microsoft Excel is a must
• Ability to adapt in a fast paced environment
• Good communication & listening skills

5 days work week

Woodland. (Co. tpt pick up at designated MRT station)

Food Manufacturing Indistry

Interested candidates, please forward a detailed resume and email to [email protected]

Tempserv Pte Ltd
License No: 06C3745
Attention: Audris Teo / EA Personnel No: R1102063

Part-Time Sales Coordinator Admin Assistant

3 days a week (The day for work will be confirm)

Job Description:

-Coordinate sales activities and liaise with customers

-Manage customer calls/messages/email and follow up all activities

-Maintain and update the customer database

-Generate and prepare sales reports

-Collaborate with the sales team to achieve sales targets

-Communicate with suppliers to obtain quotes and place orders

-Support other administrative tasks as assigned

-Ad-hoc tasks as & when required.

Job Requirements:

-Minimum 1 year relevant experience

-Min. GCE 'O' Level

-Customer Oriented with good interpersonal and communication skills

-Must be fast learner and pro-active

-Good organizational and time management skills

-Ability to think strategically

-Pleasant and friendly personality

-Strong problem solving capabilities

-Computer Literacy

Able can start work or immediate

Only shortlisted candidates will be notified.

Our client is a pioneering company dedicated to developing plant-based foods, believing in the power of plants to enhance human health and promote environmental sustainability through innovative practices.

• Manage customer inquiries across phone, email, and other channels, ensuring timely and accurate responses.
• Process customer orders and maintain up-to-date data in customer portals for efficient order management.
• Support marketing activities, including promotions, events, and product launches.
• Track and resolve customer complaints, collaborating with relevant departments for quick solutions.

Requirements:

• Diploma and above
• At least 3 years of experience in Marketing Administration.
• Proficient in Microsoft Office Suite.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Part-Time Sales Coordinator Admin Assistant

3 days a week (The day for work will be confirm)

Job Description:

-Coordinate sales activities and liaise with customers

-Manage customer calls/messages/email and follow up all activities

-Maintain and update the customer database

-Generate and prepare sales reports

-Collaborate with the sales team to achieve sales targets

-Communicate with suppliers to obtain quotes and place orders

-Support other administrative tasks as assigned

-Ad-hoc tasks as & when required.

Job Requirements:

-Minimum 1 year relevant experience

-Min. GCE 'O' Level

-Customer Oriented with good interpersonal and communication skills

-Must be fast learner and pro-active

-Good organizational and time management skills

-Ability to think strategically

-Pleasant and friendly personality

-Strong problem solving capabilities

-Computer Literacy

Able can start work or immediate

Only shortlisted candidates will be notified.

Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Sales Coordinator to be part of their Sales Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Sales Coordinator:

• Accurately process sales orders in the system, ensuring correct product details, pricing, and customer information.
• Prepare and maintain sales documents, including quotations, invoices, contracts, and sales reports.
• Assist the sales team in preparing presentations, proposals, and any other necessary documents.

Requirements:

• Relevant experience
• Experience with SAP or ERP System

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Details:

• Data Entry, preparing documents (Invoice, Delivery Order)
• Coordinate deliveries with our customers
• Daily Basis of planning of routes for deliveries
• Manage inventories and checking inward and outward
• Answer phone call and email enquiries
• Any other ad-hoc admin duties as assigned

Requirement:

• 1 Year relavant working experience
• Good communication and interpersonal skills
• Able to communicate with all levels of suppliers and customers
• Ability to multi-task

MOM Licences No.: 02C5465

EA Personnel Registration No: R24125030

Provide world class customer care experience and support sales team in achieving team's sales targets on a monthly basis

You will:

• Provide sales reps with 100% administrative support to ensure they achieve monthly team targets
• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to delight customers.

We’re looking for someone with:

• Proven customer support experience or good ability to learn.
• Strong phone contact handling and active listening.
• Familiarity with CRM systems and practices.
• Ability to start and get things done
• A team player who works effectively in a team-based organisation, collaborates cross-functionally, and builds support and alignment around goals and objectives.
• Focus on delighting customers. Be maniac about customer experience. Does the CEO pay the bill? People Ops (HR)? No! The customers pay the bill. An excellent way to achieve this is to understand the problems our customers are facing intimately, treat them the way we would like to be treated, and make products we will actually use ourselves.
• Pursue excellence. Hold yourself and everyone to the highest standards. Care about every single detail. Every detail matters when you want to achieve greatness. Good standards are contagious. (Unfortunately, bad standards are too).
• Embrace openness. Put your honest thoughts on the table with each other, have thoughtful disagreements and exchange controversial ideas while caring deeply about each other. This kind of tough love helps us grow.
• Be extremely reliable. Always do what you say you will do. This is the best way to build up trust quickly. Be on time and present. Don’t give bullshit excuses. Don’t make the same mistake twice.
• Attention to detail. Does not let important details slip through the cracks or derail a project.
• Grit. Demonstrates tenacity and willingness to go the distance to get something done.
• Work ethic. Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.
• Communication. Speaks and writes clearly and articulately.

What’s in it for you:

• Work with a fast growing, at the same time, lean and mean team, to make real world impact.
• Have a lot of ownership and drive your own results and progression.
• Smart people who sweat the details and push for the highest standards.
• Training, mentorship, buddies, in-house programs to help you grow.
• Other benefits include competitive compensation package and birthday leave.

You should include these in your application:

• CV or LinkedIn profile
• Tell us about a time you had to work on a highly challenging task. How did you overcome it?
• What motivates you?
• What's your favourite food and where do you get it? Why?
• A good way to start is to read about what it is like working at Grain: https://grain.notion.site/Working-at-Grain-96bff3b..

Roles & Responsibilities

• Accomplishes department objectives by supervising staff and organizing and monitoring work processes.
• Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.
• Accomplishes staff job results by coaching, counseling, and disciplining employees.
• Plans, monitors, and appraises job results.
• Conducts training.
• Implements and enforces systems, policies, and procedures.
• Maintains safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
• Completes operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures.
• Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions.
• Provides quality service by enforcing quality and customer service standards.
• Contributes to team effort by accomplishing related results as needed.
• Supervisor Qualifications / Skills:
• Quality management
• Supervision
• Tracking budget expenses
• Safety management
• Staffing
• Delegation
• Performance management
• Organization
• Fostering teamwork
• Self-development
• Giving feedback

Responsibilities:

Assist the team with administrative support on:

• Attend to customer online enquiry and quotation (E.g., Facebook, Instagram, Email, Phone calls).
• Prepare monthly report for all enquiries and present during meeting. Participate on customer journey related meetings and campaigns.
• Answer calls or enquires professionally to provide information about products and services, take/ update orders, or complaints.
• Route Planning – Manage all clients appointments scheduling.
• Communicate effectively with operation team to make sure that jobs are deliver professionally
• Keep records of customer interactions and transactions, recording details of enquiries, complaints, and comments, as well as actions are taken, for team to improve as well as use for decision making during marketing strategies planning.
• Follow up to ensure that appropriate actions were taken on customers' requests
• Refer unresolved customer grievances or special requests to designated departments for further investigation
• Participate and execute marketing campaigns
• Issue invoice and update payment to sccounting software
• Preparation of sale and sale-related reports on a timely basis.
• Supporting the company with other administrative tasks
• And any ad-hoc jobs as per required

Requirment

• At least 2 year(s) of relevant working experience in sales and admin
• Skills for Excel and PowerPoint
• Able to work independently
• Willingness to learn new things

Job Descriptions:

· Supervise the activities of the sales team including marketing activities like product activations.

· Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.

· Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.

· Prepare sales presentations and other sales tools.

· Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.

· Initiate sales activities, strategies, and sales plans required to build brand visibility.

· Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.

· Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.

· Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.

· Attend trade shows and other marketing events and represent the organization.

· Evaluate the performance of the sales team and seek ways to improve the team’s performance.

· Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.

· Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

· Sales Supervisor Skills/Abilities/Knowledge

Requirements:

· Educational Background: Diploma or Bachelor’s Degree.

· Experience: more than 5 years of relevant experience in selling.

· Skills & Attributes: Quick learner with a passion for sales, strong analytical and negotiation abilities, and excellent communication and interpersonal skills.

· Teamwork & Independence: Ability to work both independently and collaboratively.

· Customer Focus: Results-driven with a strong emphasis on customer satisfaction.

· Technical Proficiency: Skilled in Microsoft Office and CRM software.

Please note that only shortlisted candidates will be notified.