Main Duties & Responsibilities:
ยท Establish relationship with customers by delivering excellent customer service
ยท Provide professional skincare advice and consultation for customers, managing customersโ needs and ensure customer satisfaction
ยท Lead and provide guidance to therapists on the service and treatments to customers
ยท Assist the Senior Sales Manager in the overall operation of the branch eg. Staff MC, Punctuality, Daily Sales target, current promotions and updates etc
ยท Assist the Senior Sales Manager to run the outlet efficiently and effectively
ยท Assist the Senior Sales Manager to handle customers' complaints and feedback
ยท Motivate/building teamwork among colleagues & maintain good communication and good working environment
ยท Achieve personal sales target and assist in achieving monthly sales target set out for the branch
ยท To assist in making cold-calls to customers
ยท Ensure all treatment rooms & consultation rooms are in good & conductive condition
ยท Ad-hoc responsibilities assigned by management
Requirements:
ยท Min. 5 years' working experience in the beauty wellness industry with proven sales record
ยท Independent, motivated, optimistic and possess initiative
ยท Highly motivated, sales driven and service oriented
ยท Good interpersonal skills and communication qualities
ยท Team player with ability to cooperate with colleagues and have strong leadership capabilities
ยท Willing to work retail hours (split shift work, weekends and public holidays)
ยท Passionate about the beauty and service industry
ยท Must be able to work night shift and split shift
ยท Must be able to work extra hours or weekend if needed