Job Title: Sales Manager

Company: Avanta Global (A TÜV NORD Group Member)

Location: Singapore

About Avanta Global:

Avanta Global, a member of the TÜV NORD Group, is a leading service provider in Safety and Health, Environment, and Quality (SHEQ) solutions. With a legacy of success since its inception, Avanta Global offers comprehensive services including Training & Auditing, Manpower Outsourcing, and e-Learning. Our commitment to excellence and innovation has positioned us as a trusted partner for organizations seeking to enhance their operational efficiency and compliance standards.

Key Responsibilities:

· Formulate and implement sales/marketing strategies and plans

· Develop new accounts to ensure business growth

· Actively involve in sales, marketing and business development to identify potential opportunities and new markets, including cold calls, generate appointments and leads

· Plan, execute and manage marketing campaigns and activities, events, promotions and advertisements

· Actively involved in public relations, develop media relations to increase publicity and brand awareness

· Handle and resolve feedback, complaints or conflicts

· Highly self-motivated to achieve KPIs and targets

· Provide monthly reports for management review

· Other ad-hoc duties as assigned by the company

Qualifications:

· Diploma/Degree in Sales and Marketing or other disciplines

· Excellent communication and interpersonal skills to build strong rapport with clients and the ability to relate well at all levels

· Able to work independently without much supervision

· Professional and confident in dealing with corporate clients and possess effective presentation skills

· Well rounded team player to build efficiency and foster a strong team environment

· Possess strong work ethics and keep information confidential

Application Instructions:

Interested candidates are invited to submit their resume and cover letter to [email protected]

Please include "Sales and Marketing Executive Application" in the subject line. Only shortlisted candidates will be contacted for interviews.

Avanta Global (A TÜV NORD Group Member) is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest in joining our team.

Job Summary:

• Industry: Tertiary education
• Employment type: Part-time (4 days/week, 6 hours/day)
• Contract period: From 16 October 2024 to 20 December 2024 (extendable with good performance, from 6 January 2025 to 28 March 2025)
• Work arrangement: Hybrid (50% WFH and 50% from office in Kent Ridge; might need to come to office 100% as needed)

Job Responsibilities:

• Execute communication strategies for marketing campaigns and optimise engagement on social media channels as well as other digital platforms.
• Be responsible for content on websites, and digital and social media channels (eg. FB, LinkedIn, X and WordPress) including content creation and copywriting for videos, visuals, and other multimedia content
• Collaborate with stakeholders to create and design graphics for digital and print media, including social media, websites, banners, EDMs, brochures and posters.
• Ensure consistency in brand aesthetics across all design projects.
• Take ownership of design projects from concept to completion, ensuring that all deliverables are produced on time and to the highest standard of quality.
• Assist and coordinate a wide range of events, including conferences, webinars and, workshops.
• Support event logistics, including vendor coordination, attendee registration, catering, equipment set-up
• Oversee event delivery, including on-site coordination, speaker management, and post-event publicity
• Assist with administrative duties such as day-to-day general administrative support, purchase orders, handling general enquiries and coordinating meetings and note-taking.
• Ensure all communications are adherent to the company guidelines
• Any other duties as assigned by the supervisor

Job Requirements:

• A diploma or degree in communications, digital marketing, design and other related fields is preferred
• Competency in Photoshop and Illustrator must be demonstrated.
• Strong project management skills with stakeholders of all levels across the organisation.
• Proficient in Microsoft Office applications and web applications such as Google Suite, Canva
• Good writing skills for website and social media text copies
• Skilful at managing social media platforms

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only short-listed candidates will be notified.

Registration No: R24123448 / EA Licence No: 12C6253

Summary:

The Executive, Sales & Operations is focused on inside sales operations and is expected to provide efficient sales support and manage inventory meticulously, ensuring smooth operations and excellent customer service.

Responsibilities:

1. Support sales operations and assist the sales team with orders, paperwork and customer inquiries.
2. Perform inventory control and keep track of products in stock, and place orders as and when needed.
3. Coordinate sales activities and ensure smooth operations.
4. Provide customer service and assist with order inquiries.
5. Keep inventory organised and updated.
6. Communicate with customers and the sales team to align and ensure everyone is well informed of updates.
7. Work collaboratively with the team to meet sales goals.

Requirements:

• GCE “O” level / Fresh Poly Graduate are welcome
• Experience in lighting would be an added advantage
• Excellent communication and organisation skills
• Independent, resourceful and results-driven
• Ability to work in a fast-paced environment

We are committed to fostering an inclusive and diverse workplace environment. We embrace individuals from all backgrounds and do not tolerate discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe that diversity enriches our team and strengthens our collective abilities.

Job Title: Sales Interior Designer

Company: Perimeter Studio

Location: Balestier, Singapore

About Us: We specialize in creating innovative and stylish interiors that transform spaces into personalized experiences. As we continue to grow, we’re seeking a talented Sales Interior Designer to join our dynamic team.

Job Description:We are looking for a creative and driven Sales Interior Designer to deliver exceptional design solutions while building strong client relationships. The ideal candidate will have a passion for interior design, a knack for sales, and the ability to translate client needs into stunning design concepts.

Key Responsibilities:

• Client Consultation: Engage with clients to understand their design preferences, needs, and budget.
• Design Proposals: Develop and present customized design concepts and proposals that align with client expectations.
• Sales and Negotiation: Drive sales by effectively communicating design ideas and negotiating contracts to close deals.
• Project Management: Oversee design projects from conception to completion, ensuring timely delivery and client satisfaction.
• Market Research: Stay updated on industry trends, materials, and technologies to provide clients with the latest design solutions.
• Collaboration: Work closely with the design team and other departments to ensure cohesive project execution.

Requirements:

• Experience: Preferably 1 year of experience in interior design, with a strong emphasis on sales and client management.
• Skills: Excellent interpersonal and communication skills, with a proven track record in sales and client relations.
• Knowledge: Proficiency in design software (e.g., AutoCAD, SketchUp) and a solid understanding of design principles and trends.
• Education: O Level
• Attributes: Creative, detail-oriented, and able to work effectively in a fast-paced environment.

What We Offer:

• Competitive salary and commission structure.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.
• Exciting projects and a chance to make a significant impact on clients’ lives.

How to Apply: Interested candidates should send their resume, portfolio, and a cover letter outlining their qualifications and experience to [email protected] or Whatsapp 8124 0909. Please include “Sales Interior Designer Application” in the subject line.

We are JUO Studios: a creative shop that specialises in post-production, social media management and

IP development and we're expanding our team.

Responsibilities:

• Have a solid understanding of media industry specifically digital media & marketing
• Able to build and maintain strong relationships with clients.
• Serve as the primary contact point for key clients.
• Provide strategic advices and solutions based on client needs
• Identify opportunities to upsell or cross-sell services to existing clients.
• Prepare and present proposals, negotiate contracts, and close sales.
• Supervise the implementation of client projects to guarantee quality and on-time delivery.
• Work with producers & internal teams to fulfill client requirements.
• Give clients regular status updates and reports on the state of the project, performance indicators, and ROI.
• Engage in prospecting and business development activities to attract new clients.
• Represent the company at industry events and conferences.
• Ensure that projects are delivered within budget.
• Assist in financial forecasting and budgeting processes.

Requirements:

• Diploma / BA/BS in related field
• Minimum 1 year of working experience
• Excellent communication and interpersonal skills
• Strong negotiation and sales skills
• Project management skills, including the ability to manage multiple projects simultaneously
• Analytical skills to assess data and make informed decisions
• Proficient in the Google ecosystem (Google Docs, Sheets, Slides etc)

Right-Space Pte Ltd is looking for a smart, can-do attitude and ambitious Operation /Production Manager who inspires and deliver changes all around them. We are looking for self-starters with solid technical skills who will aggressively build the pipeline and deliver revenue.

Reporting to the Director of Sales, you will take the lead in the day-to-day management of full service studies, large component service project working with MNC clients with global project implementation.

Job Specification:

· Manage, Schedule, assign and supervise work of Operation Workforce.

· Analyse, design and improve the processes by which good and services are produced.

· Measure and improve productivity.

· Implement and manage quality assurance programs.

· Determine workload and schedules for equitable distribution of work.

· Implement and manage quality assurance programs.

· Ensure that each project is delivered on time.

· Work together with the Sales Team and Project Team to prepare quotations and action plans.

· Select and manage multiple subcontractor relationships.

· Supervise the installation and/or repair of sets or props whenever necessary.

· Interpret construction drawings/plans and prepare crew or sub-contractors.

· Respond to emergency call-outs as needed and take appropriate action.

· Perform any other duties and responsibilities as required by the Company.

Skills / Experiences

· Min Diploma Holder

· Ability to take work pressure and meet deadline

· Good Oral and Written Communication Skills

· Good Analytical Skill

· Ability to Motivate, Lead and Manage Employee

· A commitment to customer satisfaction

Drive sales growth in the Food Service Channels by district planning, hunting, and developing new accounts to expand the distribution of products as well as servicing and increasing current customer accounts.

Key Responsibilities

1. To achieve monthly set sales targets for assigned accounts in Food Service Channel.
2. To hunt for new accounts by districts, sub-channels and expand distribution of products.
3. To service and increase the % growth of current accounts.
4. To update weekly on the prospect accounts and actionable plans with clear timeline
5. To work closely with assigned accounts to ensure sales and distribution are maximized to achieve monthly set targets.
6. To work collaboratively with Marketing to ensure sales and brand objectives are met.
7. Work closely with supply chain on stocks forecast to ensure stocks availability especially during peak seasons to meet sales and stock fulfilment targets.
8. Work closely with Finance on billing issues and resolve outstanding accounts.
9. Monitor and track trade spending to ensure within budget set.
10. Any other projects assigned by management

Key Requirements

• At least 3 years of Food Service experience in FMCG; Sales experience in food and beverage categories will be added advantage.
• Experience in developing strategies and plans to drive sales.
• Hands on project management skillset and disciplines to manage and drive topline.
• Proficient in MS Office tools and SAP platforms.
• Team player and independent, positive attitude, determined with Entrepreneur spirits & tenacity
• Good inter-personal communication and presentation skills
• Mature, strong analytical and concept crafting skills
• Eye for details, hands-on and able to multi-task and manage multiple projects
• Growth mindset and willing to go the extra mile

Wee Hur Holdings Ltd (Group) is a listed company on the Singapore Exchange, with businesses in property development, construction, worker’s dormitory, fund management and purpose-built student accommodation (PBSA). We are seeking a driven, motivated and passionate Sales Admin Support as we embark upon our exciting new phase of growth and expansion in the PBSA sector in several major cities in Australia.

You will be employed under Y Suites by Wee Hur Hospitality Pte Ltd (Company), a wholly owned subsidiary of the Group, which is the entity that is responsible for the success of our PBSA management brand. You will report directly to the Assistant Manager, Sales & Reservations and Regional Senior Manager, Business Development. You will be required to work closely with our Sales team in Singapore and BD team in China.

This role is designed for professionals with robust track record in sales admin support, excellent interpersonal and communication abilities, strong detail-oriented mindset and deep motivation to learn and grow. Experience in Sales support, Reservations or Admin coordinator within the hospitality industry are added advantage. Proficiency in Mandarin Chinese is preferred.

You will assist the sales team to retrieve and collate reports, check room availabilities, and make changes to existing reservations. You will need to manage 2 key software systems, namely a sales CRM and an enterprise property management software, so experience and track record in data retrieval and software system utilisation is strongly preferred. You are also expected to respond to sales team request for information or changes at a high frequency and due to the time-sensitive nature of sales closure, we require somebody who is agile, responsive, and highly communicative on chat channels, with a strong bias for action.

Please apply for this position via our careers page (https://www.ysuites.co/careers/).

Key responsibilities:

1. To have a good grasp of the property management system (PMS) to check room availabilities and provide fast response to the China BD team when required.
2. To have a deep and robust understanding of our product.
3. Provide reliable and consistent support on data input and churn out for reporting purpose.
4. Provide weekly room occupancy data from PMS, Competitor Pricing checklist report and other sales admin reports required by the Assistant Manager, Sales & Reservations.
5. To be able to configure changes in the student booking in PMS correctly as and when required by the Booking team.

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3-5 years of experience and proven track record as a sales admin or admin support an advantage
3. Exceptional verbal, reading and written skills are a must
4. Robust interpersonal, communication and relationship skills
5. Familiarity with CRM & PMS best practices, experience with CRM leads management software (SalesForce or Fresh Sales) an advantage.
6. Experience in working with enterprise software systems an advantage
7. Strong Microsoft Excel Skills desirable
8. Have a detail-oriented mindset and an acumen for understanding
9. Excellent time management and organisational skills
10. Dependable and proactive in follow up
11. Team player and highly independent and able to work under stressful situations

Key Performance Indicators:

• Timely and proactive respond to request from China BD team on room availability
• Accurate data input and churn out for reports requested by Assistant Manager, Sales & Reservations
• Accurate and timely changes in reservation details and ensuring all amendments are done correctly
• Agile, timely and swift response to business request pertaining to lease closure, lease amendments, offer drafting, information required for offer.
• High visibility and timely reporting on weekly reports.
• Strong stakeholder engagement in accordance with best practices, SOP training and brand guidelines
• Strong product knowledge, demonstrate professionalism and competence in task assigned.

Job Requirements:

• Project coordination & supervision of ACMV site progress
• Attend site meeting with Developers, Architects, Consultants & Builders
• Coordination with Sub-contractors & Suppliers

Requirements:

• Min. 3 years relevant experience in ACMV
• Diploma and above

Job Requirements:

• Working days per week: 5.5 days
• Working Hours: 0830 - 1730 (Mon - Fri) / 0830 - 1230 (Sat)

Job type: Full-Time/Career Trial Position

Company: Logiscool (Hougang branch)

Job Summary

We are seeking a creative and tech-savvy Marketing Associate to join our team at Logiscool, an early-stage growing coding and robotics enrichment centre. The ideal candidate will spearhead our social media management and content creation, with the primary goal of building organic content to enhance brand visibility, awareness and engagement to drive sign-ups. You will work closely with the our core team to drive end-to-end development and execution of our social media strategy, creating organic content that aligns with our mission to make digital literacy for young children accessible, relatable, fun and engaging.

Key Responsibilities

• Social Media Strategy: Work with the core team to develop the overarching social media strategy.
• Social Media Management: Develop, manage and execute our social media content strategy across platforms (Facebook and Instagram).
• Content Creation: Produce high-quality, engaging posts, graphics, and short videos to drive engagement.
• Audience Engagement: Build and nurture an online community by responding to comments, messages, and interacting with followers in a timely manner.
• Campaign Planning: Assist in planning and executing social media campaigns, promotions, and events to drive course sign-ups.
• Brand Consistency: Ensure all content aligns with our brand voice and messaging.
• Performance Analysis: Track and report social media metrics, analyze performance, and adjust strategies accordingly.

Requirements

• Diploma and above in business, marketing, design or a related field.
• At least 1 year of experience in social media management and content creation. Fresh graduates with relevant experience may apply as well.
• Avid user of social media (Facebook, Instagram, Lemon8, TikTok etc.) - understanding current trends and best practises
• Experience with graphic design tools (primarily Canva, experience with Adobe is a plus)
• Ability to work independantly, not afraid to ask questions and share your thoughts openly
• Not afraid to fail

· Responsible for managing the overall reduction of student attrition at GIIS Singapore and other locations in Singapore.

· All Global Care Officers (GCOs) in Singapore will report to this role.

· Lead the realignment of the GCO team to proactively engage with parents and students, addressing concerns and resolving issues.

· Manage the timely resolution of incoming complaints through Zendesk, myGIIS, phone calls, and other channels, ensuring adherence to targeted response times.

· Analyze withdrawal applications to identify reasons for student withdrawals and implement strategies to retain students.

· Collaborate with Country Leadership, Heads of Schools, Senior Academicians, and Geo Department Heads to address endemic issues and reduce root causes of dissatisfaction and withdrawals.

· Evaluate academic performance and customer satisfaction data to recommend improvements in academics, operations, and customer service.

· Optimize the complaint management system to reduce turnaround times (TAT) and efficiently resolve issues.

· Shall be responsible for hiring and on-boarding GCOs for customer service that are voice, IT and email support for customer interface

· Responsible for training and development of team

· Will lead a full customer relationship structure of supervisors and GCOs reporting to them

· Responsible for input and output parameters like number of GCOs active, calls and tickets handled, output of GCOs

· Responsible for day to day and running and management of customer relationship centre – centralized and decentralized

· Responsible for logistics and management of customer relationship centre

· Will report functionally to Country Director.

· Will part of Geo Leadership Team and sit in TMM.

§ Leads the recruitment, selection, orientation, and training in the GCO team

§ Builds and manages high performing teams within the geography by providing leadership, role clarity, training and career development

· Minimum 10 years of experience in the BPO or Customer Service sector.

· Experience in the service industry is essential; exposure to the education sector would be an advantage.

· Proven track record of managing large teams, including sub-leads, with around 100 customer service agents.

· Prior experience with reputable organizations or BPO companies is preferred.

· Demonstrated expertise in managing large-scale sales or customer service operations.

· Strong analytical skills with a focus on problem-solving and process optimization

Working Days: 5.5 days

• On-site

Outdoor sales of Xerox office printers and copiers. No experience require and training will be provide. High commission with transport allowance . Able to speak bilingual will be an advantage. Self-driven, energetic and passionate personnel will easily acheive sale target.

About Us:

At BYD Singapore, we're driving the future of sustainable transportation with cutting-edge electric vehicles that combine advanced technology, stylish design, and unmatched performance. As a fast-growing company committed to reducing carbon footprints and revolutionizing the automotive industry, we’re looking for a dynamic Account & Sales Support Executive to join our team and help accelerate our brand’s growth.

Roles & Responsibilities:

1. Provide sales administrative support.
2. Review, verify and process invoices.
3. Handling DO, PO, Invoices and shipping advice.
4. Support the sales and finance department to ensure success and smooth transaction.
5. Manage and ensure accurate, and timely payment disbursement.
6. Maintain proper accounting record and filling in accounting system.
7. Support in any ad-hoc duties as assigned.

Job Requirements:

1. Minimum Diploma in Accounting, Finance or related field.
2. Minimum 2 years of experience in handling account receivable and or account payable.
3. Possess basic bookkeeping and accounting knowledge.
4. Proficient in MS Office, particularly Excel, and familiarity with accounting software.
5. Detailed, analytical, dynamic, and able to meet tight deadlines.
6. Good command in Mandarin and English in order to liaise with China HQ colleague.

Working Hours :

44 Hrs/Week

Scope of services :

1. Claims Submission and Processing
2. Disbursement Memo Preparation and Verification
3. Claims Documentation and Monthly Report
4. Other Duties

Requirements

• Minimum two (2) years experience in Admin and Finacial experience in large projects.
• Atleast a degree in business or equivalent
• The personnel will be responsible for the administration of the claims submision.

Working Hours: 44hrs/week

Requirements:

• Local Diploma degree
• 10 years experience working in libraries of similar capacity.
• A Certificate in Library and Information Management is preferred.

Roles:

• The day-to-day operations and administration of the Library is efficient, and all systems, resources and equipment are well maintained.
• The personnels have the requisite knowledge, skills and qualifications to perform the services at all times.

Job Description

-Manage day to day operations and ensure smooth running of Tree Art campus.

-Proactively engage customers and build good rapport through understanding of students and their progress development.

-Engage in effective sales pitch through familiarising with Tree Art curriculum and programme.

-Support management in planning and executing strategies to increase sales.

-Plan, organise and communicate to customers on the various programme and campus events.

-Serve as customer’s main point of contact and manage communication platforms.

-Responsible for customer enquiries, student enrolment and post-sales services.

-Coordinate class schedule and arrange for replacement teachers when necessary.

-Monitor student attendance and follow up to arrange for makeup lesson.

-Perform administrative duties including maintaining ERP, student records and tracking withdrawals.

-Share expertise and provide guidance to direct report.

-Motivate and work as a team in the achievement of service excellence and centre targets.

-Liaise with landlord on updates.

-Perform any other duties and responsibilities as assigned by the Operations Director.

Qualification:

-Minimum Diploma in Business, Marketing, or a related field.

-Sales experience in industries such as beauty, cosmetics, or retail services is highly desirable. -Fresh graduates with a strong sales acumen are welcome to apply.

-At least 1 year of relevant experience in sales, hospitality, marketing, or education. -Proficient in Microsoft Office (Excel, Word, PowerPoint).

-Excellent communication and interpersonal skills.

-Meticulous, organized, and able to multitask. -Prior experience working with children is an added advantage.

Working Hours (43 hours per work week):

-Mon : off

-Tuesday - Friday : 1.30pm - 7.30pm

-Saturday and Sunday: 9.00am - 7.30pm

Job Description

• Take ownership of product development lifecycle to ensure timely delivery of products from strategic planning to tactical activities.
• Facilitate product improvement by analysing opportunities to support product positioning and customer demand, to guide product development from concept to launch.
• Evaluate product functionalities and performance, develop and execute strategies to enhance customer experience throughout the e-commerce journey.
• Monitor sales performance and track key metrics, analysing data to identify areas for improvement and implement necessary changes.
• Facilitate and foster cross-team collaboration across business stakeholders, including marketing, supply chain, and customer support to ensure seamless integration across all functions.
• Utilize customer data analysis to identify patterns, preferences, and pain points and make data-driven decisions.
• Manage customer accounts and provide support, addressing issues or concerns to maintain high customer satisfaction with the customer service team.
• Develop and implement strategies to reduce costs, improve operational efficiency, and streamline processes.
• Research and analyse industry trends, technologies, and best practices in eCommerce operations, generating ideas and implementing relevant strategies to grow market share, improve customer experience and increase revenue and profitability.

Essential skills and qualifications:

• Bachelor's degree in Information Technology, or a related field.
• Minimum of 3 years work experience as a digital product manager.
• Excellent organizational and communication skills.
• Ability to work collaboratively and effectively with cross-functional teams.
• Proficiency in customer data analysis and business intelligence tools.
• Proficient in Mandarin and English.

Job Description

• Provide excellent customer service, product knowledge and recommendations to customer.
• Assist in inventory management and housekeeping.
• Expand company business
• Assist in ad-hoc job scope assigned by manager.
• Minimum 2 years of relevant experience.
• Good communication skills
• Salary Range $3500-$5500

Job Description

• Supervise daily shop operations, retail sales, inventory controls, and other relevant duties
• Supervise and guide team towards maximum performance and service standards
• Ensure high levels of customer satisfaction through excellent sales service
• Experienced in beauty industry with proven strong record of sales
• Able to achieve outlet monthly sales target set by Management
• Deal with feedbacks and complaints from customers to maintain the outlet’s reputation
• Manpower scheduling for staff.
• Submit daily sales and revenue reports to Management
• Plan and oversee in-store promotional events or display
• Ensure the store fulfils all legal health and safety requirements

Requirements:

• Minimum 2 years of experience.
• Salary range $3500-$5500

We are currently looking for a Retail Operations Manager to join the team. You will be driving and monitoring the key retail strategies and initiatives, working in close partnership with key stakeholders. You will also be key in supporting the stores in achieving operational excellence and the overall delivery of exceptional customer experience in all our stores.

Operations:

• Oversee entire retail operations including sales, manpower, inventory, store planning and maintenance and monthly reporting of sales achievement.
• Streamline the operations processes and improve efficiency and customer service standards.
• Ensure the company’s policies and standards are communicated and implemented.
• Work alongside our team members in-stores frequently to assist and to drive sales and improve operations
• Responsible for the setting up of new stores, installations and openings (which include planning products display, visual merchandising, product mix etc).
• Investigate any inventory discrepancies and reconcile all inventory reports and highlight all issues for management
• Ensure that the stock level at all locations is within the acceptable thresholds and work closely with the outlet supervisors and buying team on stock management.

Team Management:

• Planning of roster and ensuring all outlets are adequately staffed on a daily basis
• Drive, inspire, motivate the team to achieve the company’s objectives by meeting sales target with an outstanding customer service and excellent operations management.
• Work with the team on personal development and onboarding training
• Provide consistent and effective feedback and performance counselling to coach each team member, ensuring that each team member grows professionally and develops outstanding sales and customer service to meet their personal sales target.
• Provide leadership across all our locations and improve team spirit.

Sales:

• Analyse sales reports of each location, indicating key issues, making development plans and taking actions when sales targets are not met.
• Analyse customers’ demographics and purchasing behaviours, working closely with the retail team, to improve our in-store products mix through consolidations, redistributions, and allocation of stocks.

Customer Service:

• Meet and interact with customers with enthusiasm and a positive attitude while adhering to company policies and procedures.
• Offer exemplary product knowledge to assist customers with their buying decisions.
• Develop customer service SOP and monitor compliance with a view of preventing and minimising customer complaints and better service recovery.
• Facilitate training to retail staff to ensure outstanding customer service standards
• Manage and coach the team on ways to handle customers’ enquiries/feedback/complaints in a professional manner according to the brand’s service standards and expectations.

The ideal candidate must have strong leadership skills and need to be able to effectively communicate with all levels of employees—from entry-level workers to senior management—in order to ensure that everyone is on the same page when it comes to executing business goals.

Roles & Responsibilities

• Assisting with daily operational tasks such as scheduling appointments, coordinating meetings, and organizing files and documents.
• Managing communications and correspondence between different departments and external parties.
• Coordinating with vendors and suppliers to ensure timely deliveries and payments.
• Creating and maintaining comprehensive databases, reports, and spreadsheets on organizational metrics, financials, and other related information.
• Identifying areas where improvements can be made in the organization, and contributing to innovation in operational processes.
• Map out annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand.
• Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.
• Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.

Responsibilities:

• Oversee all financial reporting and accounting operations for Singapore entities.
• Ensure timely management and statutory financial reporting, accompanied by thorough financial analysis.
• Manage cash flow planning and banking operations.
• Oversee budgeting and forecasting activities.
• Develop, update, and implement policies and processes to adapt to business changes while ensuring effective controls.
• Ensure compliance with all statutory, tax, and regulatory requirements (e.g., Ministry of Law - PSPM, ROP & AML).
• Handle annual insurance renewals and coverage.
• Coordinate with banks, external auditors, tax consultants, and corporate secretarial agents.
• Establish new entities and plan their accounting structures.
• Perform any other ad-hoc finance tasks as assigned.

Requirement:

• Degree in Accountancy, ACCA or CPA qualification or any relevant field.
• Minimum 8 years of relevant working experience.
• Prior experience in hands on full spectrum finance function and operational accounting would be an added advantaged.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

For information on our Career Conversion Programme, join our Telegram channel @ https://t.me/elitezCCP

Registration No.: R1101084

EA License No.: 20C0426 (Elitez & Associates)

Roles & Responsibilities

• Assisting with daily operational tasks such as scheduling appointments, coordinating meetings, and organizing files and documents.
• Managing communications and correspondence between different departments and external parties.
• Coordinating with vendors and suppliers to ensure timely deliveries and payments.
• Creating and maintaining comprehensive databases, reports, and spreadsheets on organizational metrics, financials, and other related information.
• Identifying areas where improvements can be made in the organization, and contributing to innovation in operational processes.
• Map out annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand.
• Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.
• Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.

Roles & Responsibilities

• Assisting with daily operational tasks such as scheduling appointments, coordinating meetings, and organizing files and documents.
• Managing communications and correspondence between different departments and external parties.
• Coordinating with vendors and suppliers to ensure timely deliveries and payments.
• Creating and maintaining comprehensive databases, reports, and spreadsheets on organizational metrics, financials, and other related information.
• Identifying areas where improvements can be made in the organization, and contributing to innovation in operational processes.
• Map out annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand.
• Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.
• Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
6. Strong Microsoft Power Point and Excel Skills desirable
7. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
8. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
9. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
10. Experience with EDM software an advantage.
11. Excellent time management and organisational skills
12. Dependable and proactive in follow up
13. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
14. Robust execution and implementation abilities
15. Highly independent and able to work under stressful situations
16. Team player and able to drive outcome and handle difficult negotiations and exchanges