What you will do:

As Senior Sales Engineer, Industrial Heat Pump, you will create the market for Johnson Controls heat pump in Singapore as IR base business for the future. Heat pump has big growth potential in the industry as it helps saves energy and reduces carbon emission.

• Lead and drive heat pump sales and business development activities in Singapore to deliver sustainable, profitable growth with a balanced business portfolio.
• Create and develop new heat pump applications and opportunities.
• Drive account management, and sell strategy to end users, contractors, and engineering facilitators.
• Direct the deployment and execution of the company sales strategy, programs, processes, and tools to achieve agreed sales objectives according to short and long term plans.
• Provide a continuous improvement focus on projects pipeline creation, forecast.
• Provide insightful support to the marketing team, to increase the market awareness and the local acceptance of JCI IR products.
• Manage with high attention the image of the company brands in the country.
• Work in perfect harmony with the aftermarket sales team to maximize the country sales.
• Area of responsibility can be extended to other SEA countries as assigned.

How you will do it:

• Research and plan list of potential customers.
• Plan and execute visits with support of Application Team and Energy Audit/SI Team.
• Learn and understand customers cooling and heating processes with view to uncover suitable heat pump applications.
• Manage all aspects of country sales planning and forecasting, results measurement including volume, margin and project management.
• Report results in time, with clarity and objectivity to senior management.
• Drive the realization of sales strategies and sales growth programs.
• Embrace a “best in class” mentality within the team and the JCI distribution network promoting IR equipment in the country.
• Lead and set the example in sales management practices consistent with JCI business negotiation and sales standards. Ensure full adherence of the sales team to the JCI approval processes.
• Adhere strictly to JCI code of ethics and company policies. Ensure the sales team understand, value, adhere and comply strictly with JCI code of ethics and company policies.
• Prepare individual performance reviews and discuss with the management in a timely manner.
• Perform other duties and projects as assigned.

What we look for:

• Diploma or Bachelor Degree, preferably in Mechanical engineering and HVAC engineering or Electrical / Electronic engineering.
• Sales and Business acumen with a good understanding of financials.
• 3 years’ experience in technical sales of capital based, engineered equipment, sales management, and marketing.
• Demonstrated credibility in achievement of sales and profit plans for an extended period of time.
• “Hands on” mentality including direct sales experience.
• Understanding and knowledge of JCI industry and company culture, with the ability to integrate rapidly a matrix organization structure and work effectively to achieve success.
• Good communication skills, strong interpersonal skills in influencing and working with different cultures, mind sets and languages.
• Self-motivated, hardworking and positive, hunter personality

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

In Helmsion Engineering, we believe each and everyone in the company are valuable in contributing to our business. Besides monetary rewards, we also provide on-job training. In this role you will make an important contribution to the entire sales process from business development prospecting to closing of sales.

Sales Engineer

· Coordinate and participate in sales reporting and customer meetings.

· Provide good customer service with technical support and attend to their enquiries.

· Conduct site visits and assessments to meet the clients' needs.

· Seek referrals andcontinue to build customer base.

· Analyse opportunities and make recommendations to customers’ requirements.

· Clearly articulate the value of Helmsion products and services, demonstrate a strong understanding of our product offerings and the competitive landscape.

· Prepare budgetary proposals, Request for Information, Request for Proposals.

· Work with the team to negotiate and close complex deals.

· Strategize with the team to explore the market and maximize profits.

· Prepare analysis reports on sales performance against revenue objectives, sales productivity and ideas to review effectiveness.

Requirements

· Degree in Business/Mechanical Engineering or Technical Education

· Excellent multi-lingual and interpersonal skills

· Excellent time-management with consistent follow-up skills

· Team player who can work independently and possess a ‘go-getter’ attitude

· Excellent relationship management skills with the ability to establish and maintain strong relationships with contacts

· Experience in outdoor industrial equipment sales will be an advantage

· Basic + Allowance - HP & Transport + Commission base on sales target

· Required to visit customers

· Fresh graduates are welcomed to apply if:

(1) you are a team player with strong desire to learn and succeed

(2) Positive, high energy, enthusiasm, drive with an extroverted character

(3) Enjoy working and engaging with people from all walks of life, building professional networks with them

An expanding SME Logistics company is looking for a dynamic sales to join our team.

If you have the relevant logistics experience, we like to hear from you.

You should possess the following;

1. At least 1 year experience in the logistics / freight forwarding / shipping industry

2. GCE N or O level

3. Possess class 3 driving license with own car

4. Good command of English

5. Resourceful & good inter-personal skills

Responsibilities

• Responsible for achieving and growing company revenue.
• To develop new business and increase customer base.
• Identifies marketing opportunities of new customers.
• Participate in site showaround and be involved in tender and procurement.
• To prepare & monitor sales volume and revenues on a regular basis.
• Follow-up on sales enquiries email.

Requirements

• Possess at least a diploma in Civil Engineering or or relevant filed .
• Knowledge of basic engineering drawing.
• Preferably with prior experience in similar capacity in Architect firm and/or construction industry.
• Possess excellent interpersonal and communications skills
• A strong sense of achievement and motivation to excel in Sales.
• Able to speak fluently and write well in English and Mandarin (to handle queries and feedbacks from English and Mandarin speaking clients)
• Good initiative, well organized, meticulous and able to work independently.
• Class 3 driving license will be an advantage.

Interested candidates kindly submit your application to us.

Please include the following details in your resume

• Contact information
• Employment History
• Expected salary
• Date of availability
• Any educational & professional certification details.

Are you ready to be a part of team? Click the " APPLY NOW" button and we will get in touch with you soon.

• Handles local or regional existing customers accounts in marine, B&C and heavy industries.
• To promote and canvass for new business opportunities for new markets, etc.
• Willing to travel when neccessary.
• Able to work independently with minimal supervison.
• Provide technical expertise to customer, including on-site demo.
• Possess leadership skills and have pleasant outgoing personality
• Possess computer skills e.g. microsoft words, excel and powerpiont.
• Posscss technical hand-ons knowledge.
• Possess analytical, problem-solving, critical thinking, communication and coordination skills
• Possess own transportation will be added advantage.
• Willing to be assigned for other job duties when required.
• Commission based salary package.

What you will do:

As Sales Engineer IR, you will be part of Regional YPS (York Process System) sales team to handle Sales inquiries from Indonesia customers by providing front end technical, commercial, and administrative support which will be assisted by the team in Singapore. You will also be focusing on growing our business in Indonesia market.

How You Will Do It:

• Providing distinctive sales strategies & support including but not limited to process systems designs and solutions to satisfy customers’ needs.
• Main duties include preliminary design of refrigeration system, compiling accurate project costing, liaising with vendors for quotations, and preparation of Project proposals suiting the Client requirement.
• Developing YPS business in line with company objectives of sustainability, quality earnings and continual growth.
• Execute the business initiatives and commit to yield total customer satisfaction and achieve the business results
• Support the YPS business in the region in possession of sustainability, quality earning and continual growth.
• Ensure the success of the Key Performance Indicators (KPIs) and Leadership Review Plan (LRP) objectives within the YPS department.
• Participate in the organization of marketing and promotion, incl. seminar, conference, exhibition, and any form of event which benefits the business performance.
• Maintain existing customer base and develop new customer base to ensure continuous business growth.
• Maintain constant field intelligence and feedback pertinent information on competitor’s activities, product, prices, business performance and promotional programmes and develop the necessary business strategies to ensure the company excels.
• Execution of business operation and conduct are to conform to JC Singapore/Indonesia policies.
• Communicate and work closely with other departments in ensuring the overall company objectives/performance is achieved at all times.
• Support the region in-charge in the Asia Pacific’s organization initiating best practice sharing and cross learning.
• Foster strong customer relationship with all customers enabling the company to be active & leading, speedy response time, highly profitable, excellent payment collection position at all time.
• Maintain high morale and team spirit in the office environment.
• To observe, promote and practice JC culture and leadership qualities.
• Perform any other duties from time to time, whether ad-hoc or otherwise, as assigned by your superior.

What We Look For:

• Engineering Degree onwards or equivalent (Mechanical, Electrical, Chemical or Process)
• 3 years and above experience in Chemical, Petrochemical, HVAC / Refrigeration, or similar industry.
• Petrochemical, Oil and Gas background is added advantage
• Understand contract/project/credit management, pricing, quotation, business & technical proposal, clarification & negotiation with vendors/suppliers during quotation preparation, and budgeting
• Good communication, analytical, organizing & relationship management skills
• Must be a proactive team player
• Broad based engineering background with Process Refrigeration knowledge
• Good communication skill in English

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Roles and Responsibilities:

• Identify and pursue new business opportunities to increase revenue and market share
• Develop and maintain relationships with customers to understand their needs and requirements
• Generate sales leads through networking, cold calling, and other channels
• Collaborate with operations teams to ensure excellent aftersales services
• Maintain accurate records of sales activity and customer interactions
• Meet or exceed sales targets and quotas
• Attend to customers’ enquiries promptly to ensure customer satisfaction and retention

Requirements:

• Minimum Diploma holder in Logistics / Business or related field
• 4 years’ sales experience in freight business
• Self-motivated and possess drive to meet sales target
• Good working network among customers
• Good communication and negotiation skills

Others:

· 5-day work week

· Company Transport: 2 ways from Jurong East

· Daily meal subsidy, medical, dental & insurance benefits

Job Responsibilities include:

• Seeking, qualifying, developing and securing new business accounts.
• Managing and retaining clients; building long lasting and loyal relationship.
• Initiating client contact, making cold calls, meeting clients and closing deals.
• Formulating innovative products or approach to secure new client accounts.

Requirements:

• Min ‘O’ Levels to apply
• Preferably physically fit and able to participate in indoor skydiving
• Possess strong ability in sales and marketing; proven ability to deliver sales objectives
• A goal-getter, tenacious, determined and never give up – with a ‘can do’ attitude
• Strong skills in communication, presentation & closing of sales.
• Computer savvy in terms of proposal generation and presentation.
• Self-motivated, analytical, persuasive and an excellent team player.
• Resourceful, independent and confident individual
• Ability to influence, build and sustain strong customer relationships.
• Able to work as a team
• Strong written and oral communication skills in English
• Good understanding of the Incentive / Travel business will be an added advantage.

Interested candidates are invited to send your latest resume via email to [email protected].

Only shortlisted candidates will be notified. Thank you for applying.

Responsibilities

• Engage new/existing customers within the assigned industries by conducting regular sales visits and sales presentation
• Build relationships and provide solutions to existing and potential customers
• Demonstrate Company product knowledge and identify solutions of customers’ requirements
• Follow up of leads for conversion into sales opportunities
• Work closely with the operations team to coordinate on delivering completed orders
• Preparation of weekly and monthly sales forecasts and reports

Requirements

• Diploma or equivalent in Engineering
• Minimum 2 years of working experience in the engineering/technical sales
• Quick learner and able to multi-task
• Team player & Self-driven
• Class 3 license required

• To promote machines and services to market
• To service existing customer & source for new customer
• Efficient in time management and good customer service
• Possess good communication skills
• Candidate without experience are welcome to apply
• Class 3 Singapore driving license

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

Identifying opportunities and strategies to increase sales.

• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

About us

We are a global technology company, driving energy innovation for a balanced planet.​

Together, we create amazing technology that unlocks access to energy for the benefit of all.​

Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and achieve our goals. We aim to raise the bar high. We look for people who are committed to innovation and success and act with integrity to become and be a part of one of the most diverse group of experts in our industry, anywhere around the globe.

Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.

Job Description

The Position holder is responsible for Procurement and functions as an Purchasing Specialist (Oil & Gas), and assists in the purchasing process of procuring materials/ services. The position reports to the Manufacturing Planning Manager. [Change and complete as needed, reporting line is not mandatory, ensure you use current NWW designations FSM is no longer in place PSD etc..]

Successful Position holders are excellent communicators, enjoy solving problems, and work well in teams. [Change and complete as needed]

Job Description

The Position holder is responsible for Procurement and functions as an Purchasing Specialist (Oil & Gas), and assists in the purchasing process of procuring materials/ services. The position reports to the Manufacturing Planning Manager. [Change and complete as needed, reporting line is not mandatory, ensure you use current NWW designations FSM is no longer in place PSD etc..]

Successful Position holders are excellent communicators, enjoy solving problems, and work well in teams.

Roles and Responsibilities:

• Represent the Procurement function at the location. Support the purchasing process of procuring materials / services; seeking maximum value for the company including agreed time, cost and quality
• Liaison for PS-C and Plant (applicable to PS-P)
• Liaise with inbound logistics and vendors on shipment arrangement
• Supports activities for external purchasing and subcontracting at the Plant (applicable to PS-E)
• Supports critical quotation requests for Sales / Plant needs
• Reviews planned orders, request for requisitions for purchased items, and manages the approval process.
• Purchase materials and services that comply with the agreed upon specifications and requirement, as well as using contract/ standard pricing with suppliers.
• Identify new suppliers and develop their capabilities to meet Cameron’s requirements.
• Update and manage the Approved Vendor List (AVL) and work with the Supply chain support organization to achieve the requirement performance levels.
• Manage the performance of existing vendors on delivery, quality, price and service.
• Attend to vendors’ deviation request, handling of Non-Conformance Report and rework
• Work with finance and logistics in resolving reception and invoice discrepancies.
• Initiate global sourcing and procurement plans with a focus on strategic cost management across supply chain via supplier analysis, procurement planning, supply base management, supplier relationship management and supplier improvement projects

Qualifications and Experience:

• Degree in Mechanical Engineering, Logistics, Supply Chain Management or equivalent. 3 to 5 years working experience in Procurement
• 3 to 5 years working experience in Procurement

Looking for an opportunity to explore the Cybersecurity practices? Especially Vulnerability management
You will be a triage specialist and involved in running a Government Vulnerability Disclosure program.

• We offers an opportunity to explore cyber security industry practices.
• We offers competitive salary and benefits package.
• We offers a dynamic and collaborative work environments.

Responsibilities:

1. Oversee the day-to-day operations including receiving, assessing and responding to vulnerability reports from external parties.
2. Evaluate incoming vulnerability reports, prioritize it based on severity and potential impact, and coordinate with relevant teams for resolution.
3. Handle enquiries and disputes from agencies and escalate deviations to the manager for independent assessment.
4. Coordinating testing with researchers or triagers from bug bounty platforms to conduct initial retests and perform it independently.
5. Maintain detailed records of reported vulnerability, assessments, and remediation actions taken to address them.
6. Identify trends in the vulnerabilities report received and suggest the amendment to the rules of engagement / programme policy appropriately.

Requirements:

• min. Diploma in any cyber security related studies
• Available to provide support for critical vulnerability report whenever is needed
• Passionate into cyber security knowledge

If you're ready to be at the forefront of technological innovation, contributing to the success of cutting-edge applications, we want to hear from you! Submit your updated resume now!

Interested candidates may apply via email to [email protected] (indicating Job ID J43792 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Ng Kee Hung (Vickus) - R2091423
ScienTec Consulting Pte Ltd - 11C5781

Job Description

• To provide excellent customer service and product knowledge to the customer.
• Responsible for the daily operation, merchandising, sale, stocking, issuing invoices and display of the parts
• Manage and control parts and warehouse material inventory, ensuring monthly stock take conducted and tally with system quantity.
• Coordinate with various departments on procurement requests.
• Sourcing for new suppliers for various materials.
• Assist to liase for office maintenance servicing.
• Maintain CCTV Database.
• Any other Ad-hoc duties.

Outdoor Sales Coordinator (Marine)

Location: Tuas

Working Hrs: Monday - Friday 08:30am – 05:30pm

Alt Sat Off 0830am - 1pm

Basis salary up to $4500 (depend of experience) + commission + transport allowance S$800.00 excluded

Job Requirements:-

- Positive attitude, self-starter

- Have a sense of responsibility

- Adaptable/flexible thinking

- Strong interpersonal skills

- Team focused

- Possess a class 3 licence with own transport

- Min 2 year experience in industrial / construction / Marine sales

- Experience with marine hose management is strongly preferred

- Singaporean/PR only

Job Descriptions

• Continually meeting or exceeding sales targets by selling company products to new and existing customers.

• Services existing accounts, obtain orders, and establishes new accounts by planning and organising call/visiting on existing or potential sales prospects.

• Establish, develop and maintain positive business and customer relationships.

• Monitor the company’s industry competitors, new products, and market conditions to understand a customer's specific needs.

• Conduct calls and face-to-face meetings with customers daily.

• Developing and implementing an effective sales strategy to drive sales.

Job Hightlight

• Attractive salary package

• Basic Salary + Commission + Vehicle Allowance

• Excellent benefit

• Dynamic working environment

*Interested candidates, please submit your updated resume via WhatsApp to +65 98209696*

==========================================

Candy Tan| Kylice Recruitment| EA License No.: 19C9585

EA Personnel Registration No.: R21103133

Email: [email protected]| M: +65 98209696

===========================================

• Good career Prospect
• Commission
• 5 days work week

Responsibilities

• Service existing customer in F&B industries.
• Develop new accounts
• Establish good and close business relationships with customers

Requirements

• 1 year sales experience in F&B sector
• Knowledge and passion in cakes and pastries product is an avantage
• Be willing to accept new challenges

Technical Sales Executive (HORECA)

Reporting to: BD Director

Key roles:

• Provide sales support to distribution partners and F&B clients
• Continuously in rapport building with B2B customers
• Customers’ satisfaction on daily operation

Job Description:

• Identify and maximize market opportunities for the company.
• Identify and exploit opportunities to generate increased sales volume.
• Implement action plans (eg. regular calls/visit) to achieve sales target within assigned business/territories. Inform new/upgraded products.
• Respond to customer orders and queries, ensure timely delivery of orders.
• Work closely with BD Director in prepare quotation/tender prices of products.
• Consult BD Director in developing pricing strategy to customers.
• Influence corporate clients’ decision and negotiate for favorable terms of sales for the company.
• Work with internal department for smooth supply of products to market.
• Conduct regular reviews on top selling products; monthly or quarterly.
• Prepare reporting as needed.

Desirable skill/experience:

• Experience in food service would be advantages.
• Good knowledge and familiar in HORECA business (preferred).
• Candidate with/at least 2 years of relevant experience with HORECA will consider as Senior role.
• Strong communication and negotiation skills.
• Clients are mostly English and/or Mandarin speaking (ability to communicate with them is important for this post).
• Proficient in MS Excel, Words and PowerPoint.

Work location/Transportation:

• Office based in West.
• Candidate who is stay in West is preferred.
• No personal transport needed.
• Sales commissions and transport allowances available

Job Types: Full-time, Permanent

· The Sales Executive will manage his/her Sales Channel and reports directly to the CEO

· Develop effective sales strategy to grow existing accounts as well as identifying new channel opportunities to drive incremental sales

· To work closely with customers and build long term relationship

· To handle customers’ feedback professionally

· To work closely with the sales team in achieving the sales objective for the month, quarter and year.

Job Requirements

1) Have at least 5 years experience in Singapore

2) Manage various fruit stalls in Singapore and its employees

3) Must be knowledgeable about durians and fruits from various countries and states

4) Have knowledge about the pricing and quality of durians and fruits

5) Need to train new staff

6) Be able to identify sales trends

7) Must be able to work night shift or split shift

8) Must be able to work extra hours or weekend if needed

The role is on Sales Executive Support and the main job duties are: - -

- Responsible for archieving and growing company revenue.

- To develop new business and increase base and identifies marketing opportunities of new customers.

- Promote and perform the company's brand name to expand the market share in order to widen buisiness opportunities.

- Strong understanding of date and customer insight to create compelling communications to different segments/users.

- To prepared & monitor sales volume and revenue on a regular basis.

Qualification :

- Good MS Office skills

- Good communication skills

- Entry level candidates are welcome/experienced person whose major in Mechanical engineering or who is interested with marine engine machinery.

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Parts and Service Advisor to join our team in Tuas South, Singapore. This role will be following hybrid work model but initial six months, will be onsite due to business and operation’s needs.

In this role, you will make an impact in the following ways:

· Serves as primary customer contact to promote quality customer service and increase business within the branch location.

· Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.

· Analyze customers’ needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work.

· Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.

· Works with the Service Supervisor and/or Team Lead to schedule job assignments

· Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers.

· Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.

· Work with retail parts, service sales and supply chain team to develop strategic parts inventory to support the fleet customers

· Perform data analysis on local engine population and models that frequently worked-on to develop preparatory parts inventory list to support end customers

· Manages with support inventory and material procurement to establish infrastructure for the distribution system.

Qualifications - External

To be successful in this role you will need the following:

• Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
• Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
• Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
• Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
• Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Manages conflict - Handling conflict situations effectively, with a minimum of noise.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Directs work - Providing direction, delegating, and removing obstacles to get work done.
• Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
• Instils trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Preferred Qualifications:

• Technical trade school/ vocational diploma or certification or equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations.
• Requires significant experience and/or in-depth knowledge obtained through specialized training.
• Ability to develop product stocking and forecasting projections
• At-least 2+ years in relevant work experience.
• Good with MS Office and computer literacy.
• Strong analytical skill in demand and forecasting according to job requirement.
• Strong technical knowledge on Cummins product range.
• Ability to communicate with Upstream and Downs
• Work with retail parts, service sales and supply chain team
• To develop strategic parts inventory to support the fleet customers.
• This role is not supporting on cross-border relocation.

Compensation and Benefits

• Permanent Salary, AWS, Flexi Benefits, Annual remuneration reviews and a range of personal and professional benefits. Participation in an annual variable compensation (bonus) program

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Primary Function

1. Manage technical projects to explore, develop new formulations and applications for use in either food, beverages, nutraceuticals, pharmaceutical and nutritional applications.
2. Involved in formulations and leading towards production. Develop new formulations and testing protocols and improve formulations and outputs excellence.
3. Build relevant formulation & application knowledge on the use of sucrose esters in novel product formats (E.g. Formulation mixes in various food applications to cosmetics applications).
4. Source & procuring of raw materials and build up applications intelligence with various ingredients and additives.
5. Hands-on spirit and comfortable in laboratory and actively contribute novel ideas to the R&D efforts.
6. Starting with a regional to global scope and an excellent opportunity to build and develop with global clients across the business.
7. Technical services front facing customers, relating to food applications as well as formulations and role is a growing role in the organization.

Knowledge, Skills and Requirements

1. Minimum a diploma and/or degree in Personal Care / Cosmetics / Pharmaceutical / Food Science / Chemistry. Some insights to pharmaceutical or personal care, cosmetics and perfumery or emulsifiers, will be an advantage.
2. Highly familiar with food ingredients and experience in formulations of ingredients, additives, premixes and emulsions systems, will be added advantage. At least some experience in application related to flavor / color / bioactive ingredients. Exposure to food ingredients / additives sourcing and purchasing experience, will be a plus.
3. High entrepreneur spirit, good project management skills, able to multitask, good team player. Have the drive to develop technical projects into new business opportunities.
4. Strong in IT skills like Microsoft Word, Powerpoint, Excel and at least bilingual in spoken and written in English and Mandarin and/or another language for technical presentation and communication with the customers.
5. A strong drive and self-motivation and ability to learn in a fast pace working environment in the global market and ability to travel and provide technical service when required.

Job Description

• To provide excellent customer service and product knowledge to the customer.
• Responsible for the daily operation, merchandising, sale, stocking, issuing invoices and display of the parts.
• Manage and control parts and warehouse material inventory, ensuring monthly stock take conducted and tally with system quantity.
• Coordinate with various departments on procurement requests.
• Sourcing for new suppliers for various materials.
• Assist to liaise for office maintenance servicing.
• Maintain CCTV Database.
• Any other Ad-hoc duties.

What you will do:

• Report directly to the Technical Leader
• Singapore / Malaysia with optional to boarded SEA region.
• Will be based in Singapore and required to work closely with the project teams especially during pre-sales and tender time.
• Identify and develop solutions to define new opportunities, developing strategic sales with highly visible prestigious customers such as end users, consultants, contractors, etc.
• Develop long term relationships with customers.
• Expand the brand awareness by preparing and delivering high-quality technical seminars/presentations, product demonstrations to consultants, developers, end user and recommend viable solutions for their project requirements.

How you will do it:

• Use in-depth technical knowledge and facilitate the development process to provide design, specifications and budgets to clients.
• Ensure that proposals address customer needs.
• Develop necessary design, technical and marketing tools to support clients on existing and new solutions.
• Maintain records of target opportunities, quotes, projects, contacts, and correspondence in company approved databases.
• Act as a hunter driven, to seek and develop strong customer relationships, self-motivated, enjoying the challenge of working as part of a well-regarded team to drive your territory growth.

What we look for:

• Bachelor’s or Master’s degree, in Engineering discipline preferable process engineering, mechanical, or electrical.
• Working experiences in sales engineering for at least 10 years.
• Technical, sales or business development experience within the pharmaceutical industry for at least 5 years.
• Experience and technical knowledge with cleanroom and HVAC system design is a requirement.
• Experience in tender preparation and costings.
• Experience in tender development, GMP guidelines as well as the validation processes from IQ,OQ,PQ
• Excellent presentation and persuasion skills, with well-developed communication skills, able to influence at all levels.
• Able to work independently.
• Proactive, driven, tenacious, innovative and consist in approach to work.
• Excellent planning, organization, and time management skills
• Good English level.
• Willing to travel.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

The position holder reports to Sales Manager/Senior Manager and must carry out the assigned duties and responsibilities and be able to work closely with other departments and other functional managers within the organization.

He/She must at all times maintain the confidentiality of all prices and plans and shall not disclose confidential information without the approval of her/his Manager.

Key Tasks:

1) Sales Functions

• Support daily sales quotation and operation.
• Follow up on assigned sales enquiries.
• Build and maintain good customer relations with assigned accounts.
• Monitor and update marketplace information.
• Provide appropriate basic technical support to customers, consultants, and prospects.

2) Administration and Operational Functions

• Keep good records of documentation, including enquiry register log.
• Provide monthly sales updates and reports.
• Co-ordinate and lead meetings.
• Prepare a sales work order and handle over to the project team.
• Lead and execute improvement/new processes and customer service experience.
• Ensure process conformance and local legislative compliance with appropriate standards and authorities.

3) Other Assignments

• Shall carry out any project/task/work assigned by Immediate Manager, General Manager, and Directors as and when required to support the business.

Requirements

Education

• ITE / Diploma in engineering, business or marketing.

Knowledge/Experience/Others

• One to Two years industry sales experience.
• Customer service and relations skills.
• Familiarity with office software.

Personal Competencies

• Good interpersonal skills
• Good negotiation skills
• Team player but also independent