• Global medical device company and leader in minimally invasive orthopaedic surgery
• Attractive Salary + great employee benefits
• Fantastic working environment

About the Role

An HR Specialist is the supportive force behind both people and processes. The ideal person for the job will be a problem solver with excellent communication skills and impeccable attention to detail. He/she will have previous experience working in a HR department, performing administrative tasks and providing support to coworkers. The ability to multitask, manage complex schedules, and meet changing deadlines is essential to the position.

• HR Administrations
• Compensation & Benefits
• Performance Management
• Offboarding

Human Resource Operations

• Manage end to end employee life cycle events and operational processes including but not limited to on-boarding, transfers, relocation, and off-boarding
• Act as the first line of advisory service for HR related matters and benefits (employees, managers, external candidates, and providers)
• Manage all the employee related data entry into the HR System (SAP HCM) and ensure integrity, consistency, and security of all data handled
• Maintain the timely updates to the monthly organisation chart and maintain consistency and standardization of data reporting
• Maintain up to date employees’ personnel files – both physical and electronic versions
• Generate monthly reports via SAP
• Preparing of official HR letters including employment contracts for new hires
• Monitor and prepare official documents for contract renewal and conversion contracts
• Proactively identify process inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager's experience with the process
• Consolidate billing matters and invoices and to work with Finance team to ensure timely payments
• Manages the monthly/quarterly labour surveys
• Working together with Social Club Committee to run employee welfare and recreation programs for employees
• Under direction from HR Manager, undertake local and regional HR project work, researching issues and developing recommendations
• Work as Process Champion within the wider APAC HR team to proactively identify ways to enhance work processes for improved performance either through self-discovery or through seeking feedback from stakeholders.

About You

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Minimum Bachelor’s Degree in Business Administration, Business studies and/or Human Resource Management
• At least 6 years of HR Admin/Generalist experience
• At least 5 years of payroll processing experience and have worked with payroll vendors
• Proven success in working in a multi-cultural team or in Multi-national corporations (MNC)
• Able to handle the daily workload and deliver day-to-day HR transactions in a timely and accurate manner with minimum supervision

About Arthrex

Arthrex is a global medical device company and leader in new product development and medical education in Orthopaedics. With a corporate mission of Helping Surgeons Treat Their Patients Better™, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year. We are a privately held company with a family business culture committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

About the Benefits

• Attractive Salary
• Comprehensive corporate medical & health insurance coverage
• $1,000 annual flexi benefit allowance
• Ongoing career development and progression opportunities available

• Position : Sales Admin/Support Assistant (Training Provided/WEST) - Up to $3500 + AWS
• Location : West - Jurong - Corporation Drive
• Working hours : Monday to Friday | 8.30am to 5.30pm
• Salary (commensurate with experience) : Up to $3500 + AWS + Performance Incentives + Bonus + Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Industrial Products

Main Responsibilities:

• Processing of sales orders, delivery orders, and invoices accurately ad timely
• Communicate and coordinate efficiently with colleagues of all departments ensuring timely order fulfilment
• Provide feedback on the efficiency of the customer service process.
• Answer all product-related questions in a polite manner and addressing queries promptly.
• Prepare written and verbal quotations to customers timely and accurately
• Follow up on inquires through communication channels, maintaining strong customer relationships at all times
• Actively promote the Company brand to establish and develop new leads with potential customers
• Support the development of new and existing products
• Bookkeeping of customers’ transactions, complaints and all necessary records.
• Other duties as assigned by management
• Procuring new clients through direct contact, word-of-mouth and cold calling
• Attending networking activities to research and connect with prospective clients if required
• Suggesting upgrades or added services that may be of interest to clients.
• Crafting business proposals and contracts to draw in more revenue from clients.

Requirements:

• Min. O levels and above
• No experience required; training will be provided.
• Proficient in MS Office application such as Word, Excel
• Bilingual in English and Mandarin to communicate with chinese speaking associates.

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

• Drive the growth of company revenue in conjunction with the international and local teams, working effectively with cross-functional internal teams.Be responsible for the sales target for Singapore, Malaysia as well as other ASEAN countries including but not limited to Brunei and Indonesia.
• Accelerate adoption of existing products and launch new ones in your markets.Work effectively and collaboratively to manage the distributors and logistics providers in the country to ensure brand and messaging consistency, effective sales coverage, clinical adoption, quality control and brand loyalty
• Develop new business partnerships that drive and accelerate business growth
• Identify, develop and maintain strong, collaborative, effective working relationships with key academic and community physicians as well as key opinion leaders to promote understanding, adoption, retention and loyalty for company’s novel technologies
• Identify and position leading healthcare professionals to present at scientific forums such as local, national, regional and international specialty society meetings or conferences and CME events at target institutions
• Work effectively with cross-functional teams such as marketing, client services, sales and medical
• In partnership with Management team, develop and execute the go to market strategy for your assigned region
• Develop partnerships with leading oncologists in targeted medical centers to create evidence to support adoption and access
• Support investigators requesting access to company’s services for clinical and economic evaluations e.g. Investigator Sponsored Trials, in-practice evaluationsConsult with Investigators on data collection, regulatory questions, and protocol development and execution
• Critically review and develop educational slides based on new publications and research findings, for approval by Medical Affairs and Marketing
• Facilitate meetings and scientific opportunities for the Chief Scientific and Medical Officers, that initiate and strengthen relationships with KOLs and other key physician influencers
• Attend priority international / national scientific congresses and summarise and report key findings
• Support on-site oral presentations, data reviews, and interactive education events for KOLs, also known as “deep dive” or “VIP” visits

Qualifications

• Tertiary degree, preferably in a scientific field of study
• Clinical expertise or 3 to 5 years of related experience in relevant specialties is highly desirable (Oncology targeted agents MKT/MSL experience preferred)
• Possess 3 to 5 years of relevant healthcare experience in the Oncology field (diagnostics MKT/MSL experience a plus)
• Demonstrated measurable revenue generation, sales expansion, and growth capabilities
• Strong relationships with oncologists; ability to hit the ground running on the first day
• Results oriented, independent, self-starter with superior interpersonal communication and presentation skills, excellent sales skills including listening, negotiating, and closing
• Open and flexible, eager to work in a team, enthusiastic and interested in sharing experiences and thoughts to achieve the company’s goals
• Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales and marketing objectives
• Good knowledge of or has keen learning attitude for oncology, haematology, chemotherapeutics and targeted agents
• Strict adherence to relevant national codes of practice, company SOPs, laws and regulations
• Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with company capabilities
• Comfortable dealing with C-suites (CEO, CFO)
• Keen understanding of the payor and reimbursement environment in the oncology and diagnostic space
• Strong understanding of molecular diagnostics for oncology and the evolving competitive landscape
• Excellent negotiation and customer service skills
• Outstanding strategic sales account planning skills
• Superior listening and problem-solving skills
• Ability to handle sensitive information and maintain a very high level of confidentiality
• Demonstrate consistent closing abilities throughout the sales cycle
• Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
• Impeccable oral and verbal communication and presentation skills
• Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
• Effective utilization of Salesforce.com
• Ability to develop and exercise cross-functional relationships to facilitate the accomplishment of work goals and objectives as a team
• Advanced presentation skills and business acumen a necessity
• Ability to work effectively with minimal supervision
• Problem solving, decision making and technical learning skills
• Advanced written and oral communication skills
• Drive and align with Company's Values and Competencies

On behalf of the hiring company which is an OEM (Original Equipment Maker), we are looking for a suitable candidate to join them as an Operations Business Executive.,

Responsibilities:

• Extract daily equipment breakdown records from the system and provide the data to respective parties for follow-up.
• Prepares and sends monthly equipment breakdown records to customers & internal parties.
• Maintain the record of tools, assets & other records.
• Daily operations support to all parties in the division.
• Communications with internal & external customers.
• Prepare ISO, EMS, etc, documentation/test for division.
• Leads a team to assist engineers & section heads in preparing and submitting quotation input & purchase requests. Liaise suppliers/subcons for price inquiry on supply/works.
• Liaising with the contracts department to update and maintain price records for all clients
• Liaising with the Purchasing department for purchasing and standardization of vendor SOR price
• Any other ad-hoc matters/issues assigned by Department Head/Manager

Requirement:

• Fresh diploma/degree graduates are welcome
• Good command of written & spoken English
• Experience with ERP would be advantageous
• Good knowledge of Excel & other MS Office applications would be advantageous.
• Confident and possess leadership qualities

Location: East (short walking distance to MT station)

5 days work week

EA License : 22C0971 | EA Registration : R21101298

Key Responsibilities & Tasks

• As a people manager, you are responsible for supporting the success of not only your direct reports, but the success of all employees within the larger team you are a part by helping to identify development opportunities and supporting team members to achieve their goals. You are expected to know about the members of your extended team and share insights with your peer managers. Look for opportunities to coach and recognize employees directly and provide just-in-time feedback so that employees can reflect on your input immediately.
• Responsible for building and leading a world class team that will sell SAP's solutions via aggressive and value-based market penetration strategies.
• Recruits a team of high calibre sales talent, introduces strong sales processes, supports the development of a full pipeline of sales prospects, engages customers and Partners at the executive level, motivates the sales team, resolves conflicts, removes barriers and provides recognition in the pursuit and achievement of sales revenue and profitability.
• Defines a vision and creates a winning strategy that draws upon the strengths of SAP and responds to specific market needs, generating competitive advantage on existing markets and developing consistent new revenue streams that will guarantee short and long term achievements.
• Develops and applies an in-depth understanding of SAP's processes/ procedures and sales tools/systems as well as enterprise market, including industry, marketplace, strategies and trends, competitors and competitive tactics to develop an effective long-term sales strategy and plan.
• Demonstrates outstanding execution track along sales cycle, ensuring SAP's sales methodologies and common processes are in place and defining clear territory engagement guidelines.
• Monitors and takes necessary measures to ensure adequate pipeline of opportunities and demand generations for sustainable growth.
• Utilizes a disciplined approach for successful solution selling (value Centric Sales Approach), establishing and maintaining accurate, timely and documented sales revenue forecasting procedures, providing required updates to SAP executive management.
• Ensures there is a proper business case with clear and attractive ROI impact, on each proposal SAP presents.
• Builds a network of executive relationships across industry, community and business groups, and with key partners and customers to stay current on issues impacting business and sales, providing meaningful strategic advice to retain and grow their business through integrated solutions.
• Stays current and informed on all new campaigns, understanding their objectives and relevance, communicating to Sales team and ensuring all involved know the roles the play in making campaigns successful.
• Supports the development of solid references.
• Drives team towards expected market penetration and customers/partners satisfaction levels.
• Takes advantage of internal VAT (Virtual Account Teams) as well as development and support organizations, involving them on the early stages of sales cycle and driving expected results.
• Inspires and influences internal stakeholders, experts and other resources not under direct control, helping to remove obstacles and aiming goals achievement.
• Drives each sales team member toward expected quarterly and annual sales objectives.
• Facilitates alignment and effective communication within sales team and internal/external key partners/customers and promptly resolve any conflict to encourage harmonious and productive interaction.
• Facilitates individual growth and development of Sales team, setting objectives, performance standards and priorities, coaching and acting as role model on sales approaches and account leadership.
• Effectively manages remote resources, dedicating quality time and leveraging company's resources.

Experience & Language Requirements

• 15+ years of experience in sales of complex business software / IT solutions
• Proven experience selling to C suite in Key Accounts
• Proven track record in business application software sales
• Confident and conversant with C-level conversations at the different buying centres
• Experience leading/managing in a team selling environment
• Demonstrated success with complex, long-cycle sales campaigns in a fast-paced, consultative, and competitive market
• Demonstrate success negotiating complex contracts
• Demonstrated knowledge on consultative selling methodologies
• Proven abilities on managing highly complex organizations and applying risk-mitigation strategies to customer

Education
Bachelor equivalent: yes

• Position: Sales Manager (Optometry/B2B/B2C) – Up to $6500 + Bonus
• Location: Alexandra (2 bus stops from Labrador Park MRT/Pasir Panjang MRT or 8 bus stops from Habourfront Stn/Vivocity)
• Working Hours: Mondays to Fridays | 9am to 6pm
• Salary (commensurate with experience): Up to $6,500 + Transport Allowance $500 + Mobile Allowance $100 + Commission of Average One Month Salary + Performance Bonus + Annual Corporate Health Screening + Medical & Dental Benefits
• Duration: Permanent
• Industry: Optometry
• Career Advancement: YES

Responsibilities:

• Create and develop strategy and plans to address customers’ needs, in line with strategy to drive revenue growth
• Work towards monthly sales targets with the sales team
• Maintain, develop and build long-term relationships with new and existing customers for company’s growth sustainability
• Negotiate terms of agreement and closing sales, preparing of sales contracts in adherence to local country regulatory rules and guidelines
• Detailing of company products to optical outlet stakeholders, and provide advice on product information, or any special promotions.
• Direct and coordinate all sales activities locally
• Plan and direct the hiring and training of new sales representatives
• Prepare of sales budgets and projections
• Work closely with marketing team to plan and execute marketing promotions, campaigns or training activities
• Build in-store brand presence and visibility with customers
• Gather customer and market information in a timely manner to stay competitive
• Represent the company in trade shows, events and exhibitions
• Handle and resolve customer complaints in an amicable manner
• Other tasks as assigned by your supervisor

Requirements:

• Minimum Diploma / Degree holder
• Optometry degree preferred with 2-3 years of working experience
• B2B2C sales experience. Optical industry preferred but not a must.
• Experience in myopia management related products will be a plus.
• Possess class 3A driving license
• Has experience in leading a small team

Click "Apply Now" or alternatively, email to angela(at)searchpersonnel.com.sg or contact me at 63985697.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Angela Ng

Assistant Consulting Manager (APAC)

Reg no.: R23112075 | EA No: 13C6684

At a Glance:
Due to expansion, we are looking for a talented and competitive Inside Sales Representative that thrives in a quick sales cycle environment. It is a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives.

About the Role:
The role will be responsible for making set target of cold calls per day, working with channel partners, generating interest, qualifying prospects, and closing sales.

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Partner closely with cross functional teams to follow up on warm leads and to identify new business opportunities.
• Route qualified sales opportunities to the appropriate sales team for further development and closure.
• Building a strong sales pipeline to have consistent growth and identifying areas of improvement to maximize potential with each customer.
• Track progress on CRM and provide accurate and timely reports and updates.

Skills & Experiences Required:
To succeed in this role, you must be able to work in a fast-paced, at times ambiguous and complex environment and have:

• 3+ years of working experience in relevant field
• Degree/Diploma qualified ideally in logistics/business management
• Proven track record in achieving set sales targets
• Strong phone presence and experience with cold calling
• Previous experience in outbound call centre or sales related role preferred
• Excellent verbal and written communication skills
• Exceptional customer service skills
• Ability to multi-task, prioritize and mange time effectively

What we offer:

• Competitive benefits on leave management, flexi benefits;
• Comfortable but efficient culture and atmosphere of company;
• Opportunity for self-development inside of company vertically and horizontally.

Only shortlisted candidates will be contacted.

Job Summary:

Responsible for the development and performance of all sales activities in Singapore. Ensures consistent, profitable growth in sales revenues through positive planning, deployment and management of a sales team. Identifies objectives, strategies and action plans and provides leadership towards the achievement of maximum profitability and growth in line with company vision and values.

Essential Duties and Responsibilities:

• Develops a sales and marketing strategy for the market that ensures attainment of company sales goals and profitability.
• Accurately forecasts annual, quarterly and monthly revenue streams.
• Initiates and coordinates development of action plans for effective search of sales leads and prospects and to penetrate new markets.
• Responsible for the performance and development of the sales team.
• Provides quarterly results assessments of sales staff’s productivity.
• Coordinates proper company resources to ensure efficient and stable sales results.
• Assists sales personnel in establishing personal contact and rapport with top echelon decision-makers.
• Maintain contact with all clients in the market area to ensure high levels of client satisfaction.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Requirements:

• A degree or diploma in any Life Science discipline.
• 5-7 years of experience in sales management.
• Extensive experience in all aspects of Supplier Relationship Management.
• Strong understanding of customer and market dynamics and requirements.
• Problem-solving and analytical skills to interpret sales performance and market trend nformation
• Proven ability to motivate and lead the sales team.
• Experience in developing marketing and sales strategies.
• Reports directly to Director of Sales and Marketing.

If you meet the above requirements and share our vision on introducing innovative and exciting technologies to the biomedical and life science research arena, please submit a detailed résumé via the MyCareersFuture portal.

Income Insurance was established in 1970 and is Singapore’s leading composite insurer, offering products and services that serve the protection, savings and investment needs of different life stages and for all segments of society. Income’s innovative, data-driven and omni-channel approach puts us at the forefront of customer-centric solutions that meet rapidly evolving needs and empower better financial well-being.

We are committed to create a positive social impact through our products, services and people. Today, we insure close to 1.7 million lives in Singapore across life, health and general insurance. Our financial strength and diversified investment portfolio are reflected by our strong credit ratings which underpin the delivery of our commitment to customers.

At Income, our customers are at the heart of our business. We believe in delivering value and a positive difference to the people we serve. To us, this is what makes us different.

As a General Insurance (GI) Specialist, you will be the subject matter expert to share the importance of protective insurance and sound financial planning to customers through phone; and recommending suitable policies to address the needs of the individuals and their families. Through effective communication skills, persuasive techniques, and a genuine passion for our products, you will identify opportunities to engage clients, and close deals over the phone. Your ability to meet and exceed sales targets will directly impact our company's success, making you an integral part of our thriving team.

You will be required to:
• Call prospects from provided leads, introducing our product offerings.
• Build and maintain a strong pipeline of potential clients by actively following up on leads, engaging in productive conversations, and nurturing relationships.
• Employ consultative selling techniques to understand customer needs, address concerns, and present tailored solutions that align with their objectives.
• Utilize persuasive communication skills to effectively overcome objections and close sales, ensuring a high conversion rate
• Continuously seek personal and professional development opportunities to enhance sales skills and contribute to a positive team environment.

To join us as a GI Specialist, you should have:
• Previous experience in telesales, inside sales, or a similar role, preferably in the banking/financial sector.
• Proven track record of consistently meeting or exceeding sales targets.
• Outstanding communication skills with the ability to build rapport and establish trust with potential customers.
• Strong persuasive selling skills, with the ability to handle objections effectively and close deals.
• Self-motivated and Results-oriented mindset, driven by a desire to succeed and contribute to the growth of the company.

We offer competitive compensation packages, including a base salary and attractive incentives, along with comprehensive training and ongoing support to help you excel in your role. Join our dynamic team and embark on a rewarding career !

If you are looking to make an impact, apply now and take the first step towards an empowering and fulfilling career with Income.

Responsibilities:

• Responsible as Sales Representative to propose company’s products, services & solutions to the internal clients (Samsung Group) in South East Asia region and to maintain & strengthen the relationship
• Find sales leads & biz opportunities by coordinating with delivery(technical) teams
• Process end-to-end sales activities such as proposal, quotation, negotiation, contract and overall project management
• Coordinate and liaise with internal departments (delivery teams, procurement, operations, finance, legal, etc) and headquarters to accelerate sales to achieve set KPIs
• Resolve issues and provide seamless customer experience on perspective of sales cycle
• Track and report monthly sales/ revenue figures through regular meetings with management and department team leaders
• Assist in market research and proposals for potential business opportunities, when needed

Requirements:

• Minimum Bachelor’s Degree in any field
• Minimum 2 years of relevant experience in IT Sales, especially in IT Infrastructure (Network, Server & Security)
• Proficient in written Korean language will be preferred in order to liaise with the Korean clients and HQ in Korea on a regular basis
• Basic knowledge in IT Infrastructure technology (Network, Server & Storage)
• Possess analytical skills and good in numbers
• Prior experience in contract management preferred
• Proficient in Microsoft Office, especially PowerPoint and Excel
• Good interpersonal and communication skills
• Self-motivated and a team-player
• Able to work efficiently and multi-task with minimum supervision

Please apply via direct application on this MyCareersFuture website only.

Or, email your CV and indicate Job Title as email subject to the following: [email protected]

Only shortlisted candidates will be notified.

• You will work include face-to-face and remote selling to both new and existing customers including selling directly to the end consumer/business purchaser or indirectly through various sales channels.
• You will assess customer needs and suggesting appropriate products, services, and/or solutions.
• You will be developing, delivering sales bids, presentations, proposals and conducting product demonstrations.
• You will identify, contact prospective customers, building relationships to generate future sales and repeat business Incumbents matching to this specialization are compensated based on achievement of sales targets.
• You will manage projects / processes, working independently with limited supervision, coach and review the work of lower level professionals and problems faced are difficult and sometimes complex.
• Living Hitachi energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Requirement

• Minimum Degree in Engineering with 3-5 years experience. Entry level candidates are welcome to apply.
• Ability to work collaboratively with employees within department and across functions.
• Possesses excellent interpersonal, communication, problem-solving skills and capable of working effectively under own

Job description

Responsibilities

• Respond to telephone/online catering sales enquiries
• Build and maintain good client relationship and rapport
• Solicit new corporate clients through cold calling and sales visit
• Assist clients in professional event planning, packaging and menu selection
• Keep abreast of trends and developments in catering industry
• Actively brainstorming of creative ideas in improving catering services to clients
• Account for sales and profitability of event orders and ensure smooth operations of catering functions

Requirements

• Possess O Level / Diploma / Degree in Business, Marketing with at least 5 years of relevant experience in F & B industry will be an advantage
• Able to converse effectively in English and Mandarin to manage Mandarin speaking clients
• Self discplined, proactive and have strong sense of urgency
• Must be self-driven, dynamic, meticulous, creative and sales oriented
• Outgoing personality, highly motivated, independent individual and yet an inclusive team player

Working days: 5 days

Location

• Located in the West (Pandan Loop)

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button below.

We regret that only shortlisted candidates will be notified.

Thank you for applying

Job Types: Full-time, Permanent

Salary: $3,000.00 - $4,000.00 per month

Rapsodo is a Sports Technology company with offices in the USA, Singapore, Turkey & Japan. We develop sports analytics products that are data-driven, portable, and easy to use to empower athletes at all skill levels to analyze and improve their performance. From Major League Baseball star pitchers to Golf tour players, athletes use Rapsodo technology to up their game across the world. Trusted by coaches and players from youths to professionals, Rapsodo provides real-time insights for all-time performance.

We are innovative, focused, and rapidly growing. We are continuously looking for very driven team players who will stop at nothing to deliver state-of-the-art solutions as part of Team Rapsodo.

We are seeking an IT Specialist to be part of our global team responsible for managing policies and procedures.

Key Responsibilities:

• Monitoring and configuration of WAN & LAN connections and devices
• Monitoring firewall logs and maintaining backups
• Managing of Microsoft 365 accounts & licenses
• Responsible for all hardware & software assets, IT inventory and licenses
• Troubleshoot, install, repair, and deployment of workstations (desktops/laptops/servers)
• Applying information security procedures and practices to IT infrastructure
• Providing Level 1 and 2 support to global service desk operations
• Deploying and configuring existing and new business processes

Skills & Qualifications:

• Minimum 1-3 years of relevant working experience
• Creative, solution-oriented, open to innovations, constantly following technology
• Sound understanding of network and internet access such as WAN & LAN, TCP/IP, SSL, firewalls and VPNs
• Must have experience with MacOS/iPadOS/iOS devices
• Must have experience with Linux OS devices such as Ubuntu
• Familiar with Microsoft 365 administration
• Experience in setup/configuration of antivirus & anti-spam applications
• Experience with backup process and tools
• Working knowledge of requirements of ISO 27001 & PDPA
• Familiar with business process management & corporate IT procedures

Write Edge Customer Support Manager (SCM)

As a Customer Support Manager at Write Edge, you will play a pivotal role in overseeing and optimizing the performance of our customer support, operations teams, and ground operations within the education industry. You are expected to excel in delivering exceptional student experiences and providing leadership to multiple teams. This is a hands-on role, and you will be required to be physically present at the centres.

Responsibilities:

Team Leadership and Strategic Planning:

• Provide strong leadership to the customer support team, overseeing daily operations and fostering a collaborative and high-performance work environment.
• Develop and execute strategic plans to align support, operations, and ground operations with organisational goals, including customer experience enhancement and operational excellence.

Performance Management:

• Monitor and manage key performance indicators (KPIs) and metrics to track departmental and ground operations performance, ensuring objectives are met.

Process Optimisation:

• Identify opportunities for process improvement and implement strategies to enhance efficiency and effectiveness across customer support, operations, and ground operations.

Cross-Functional Collaboration:

• Actively collaborate with cross-functional teams to ensure seamless customer experiences and align support, operations, and ground operations with other departments.

Ground Operations:

• Manage branch coverage to ensure effective operations across multiple locations.
• Address and manage staff complaints, registration, withdrawal matters
• Handle staff enquiries, complaints and escalations
• Train and manage new staff in both customer support and ground operations.
• Develop and maintain a comprehensive training manual for staff.
• Organise and conduct online open houses on weekends to promote education services.
• Track and manage budgets related to both customer support and ground operations.
• Oversee and coordinate various projects related to customer support, operations, and ground operations.

Skills:

• Exceptional analytical and problem-solving skills.
• Strong cross-functional collaboration abilities.
• Effective communication and presentation skills.
• Leadership and strategic thinking.
• Strong vendor negotiation and management skills.

Attributes:

• Strategic thinker with a keen eye for detail.
• Data-driven and analytical mindset.
• Influential communicator and team player.
• Adaptive and open to change.
• Results-oriented and customer-focused.
• Passion for taking ownership of projects in the education industry.
• Proactive in identifying and implementing solutions to challenges.

Your responsibilities include, but not limited to:

1) Responsible for conducting field (on-site) audit on outdoor cleansing activities, including safety compliance, to ensure that quality service is consistently maintained;

2) Responsible for investigating Defect Notices and propose corrective actions to Operations Executive to prevent recurrence of similar complaints;

3) Responsible to reducing recurrence lapses through continuous improvement of work methodology e.g. case studies, min 2 projects a year

4) Perform compliance audit to ensure the operation sites and company leased residential units are complying to the regulatory requirements and/or contractual obligations.

5) Participate in the deployment of special projects such as pandemic disinfection and chemical spillage post clean-up cleaning

6) Conduct QEHS briefing, with relevant multimedia content, on site to ensure worker competencies are met, to conduct monthly

7) Conduct QEHS Inspections on site to ensure compliances to in-house and regulatory requirements

Requirements

• Minimum Advance Certificate / Higher Nitec or equivalent education

• Must possess driving license class 2B and motorcycle

• Basic knowledge of Microsoft Office applications (Able to prepare simple reports)

• Applicants must be comfortable working outdoors

• Required to do night audit periodically

• Require to be on standby for ad-hoc activation for special cleaning job

• Positive attitude, willing to learn and able to work independently

Job Description

• source and develop customer referrals
• prepare sales action plans and strategies
• schedule sales activity
• develop and maintain sales and promotional materials
• make sales calls to new and existing customers by visiting customers overseas directly or together with our agent or partner in the relevant country
• develop and make presentations of company products and services to current and potential customers
• develop sales proposals and negotiate with customers
• prepare and present sales contracts
• conduct technical training and trials together with R&D department
• maintain sales activity records and preparation of customers visits reports timely
• respond to sales inquiries and concerns by phone, electronically or in person
• ensure customer’s satisfaction and good customer relationships by ensuring the timely satisfaction of customer’s needs and complaints in a professional fashion
• carry out market research and surveys, monitor competitors, market conditions and product development
• participate in sales events
• monitoring of orders from customer and issuance of order memo to our factory
• monitoring of cargo ready date and arranging/monitoring cargo dispatch schedule together with shipping team and the factory
• Liaise with Finance department about customer payments, customer risk and credit standing
• Participate in regular internal and Head office meetings
• Preparation of reports such as but not limiting to sales budget, monthly sales estimation and new businesses
• Imparting knowledge and experience to junior sales persons

Requirements

• Bachelor’s degree in chemical science degree
• Technical knowledge on Plastic and Cosmetic application.
• More than 10 years of technical sales experiences in Food Plastic Products.
• Able to host technical discussion and provide technical consultation to customers.
• Proficient in Japanese to liaise with Central R&D centre in Japan.
• Proficient in Microsoft Office.
• Able to travel overseas for at least 10 days per month.

About the job

The ideal candidate is a self motivated, well-organized individual who is willing to do cold calls and prospecting. Experience in food & beverage industry preferred.

Responsibilities

• Cold calling to develop prospects base.
• Willing to walk the streets to prospect for potential customers.
• Build a sales funnel and close sales for the company's dishwashing & stewarding business

Qualifications

• 3+ years' of sales experience
• Excellent verbal communication skills

Benefit

• Transport Allowance
• Monthly recurring commissions
• Salary can go up to $8,000 monthly

Requirements

• Prefer with own transport
• Well on known F&B industry

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands through:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies.
• Drive product adoption and educate clients and agencies in a scalable fashion.
• Ensure that our clients receive the highest level of sales and operational customer service.
• Liaise with cross-functional teams on structuring and executing operational and strategic services and programs.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Knowledge of social media, mobile apps, and digital and mobile marketing.
• Passion for social media/entertainment marketing, and up for the challenge of building something from the bottom up.
• Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and Vietnamese (to handle enquiry from Vietnamese speaking customer and document in Vietnamese language).

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Responsibilities:

- Identify suitable products in the company’s product range for distribution in South East Asia

- Match products to the target markets

- Identify and set up partnership with prospective resellers

- Assist in determining price schedules, promotions, and trade shows

- Meet and exceed sales targets

- Negotiate all contracts with prospective resellers/clients

- Conduct sales presentations and demonstrations

- Coordinate sales efforts with marketing programs

- Prepare and submit sales contract for orders

- Visit resellers/clients to evaluate their needs or promote new products/services on a regular basis

- Prepare weekly sales report

Requirements:

- Relevant academic qualification and experience in the related field

- Possess some experiences in the marine leisure market would be helpful

- At least 3-4 years’ experience in distribution sales

- Have good understanding of distribution sales process and dynamics

- Possess fairly good written and verbal communication skills

- Good interpersonal skills, and have the ability to build rapport quickly with resellers/clients

- Able to work comfortably in a fast paced environment

- Possess competency in Microsoft applications including Word, Excel and Outlook

- Possess positive and responsible attitude towards work

Those who meet with the above requirements are encouraged to submit your application with details of your experience and skillsets to [email protected].

Job Description

The main duties and responsibilities of the Emergency Response Team (ERT) member are as follows:

• To respond in time to safely extricate personnel working in the cleanroom in urgent event such as gas leak. ERT must put on protective gears before it is safe to enter the cleanrooms;
• To be able to make critical assessment of the situation to stop the leakage of toxic or flammable gases; and
• To perform safety-related work such as

1. conduct safety training for personnel who needs to work in the cleanroom;
2. carry out periodic emergency response drill to familiarize personnel with standard evacuation and response procedure.

• To be on standby / on-site for ad-hoc / extended hours lab operations request
• To liaise with supplier for maintenance / procurement of ERT equipment / supplies
• Move around and keep a lookout around E6 Labs and cleanrooms for any safety violations/abnormal behaviour/housekeeping/potential hazards etc.
• Any other duties as assigned.

Qualifications

• At least a NITEC or equivalent with relevant working experience.
• Prior emergency response (ERT) experience is preferred.
• Good knowledge of cleanroom operations and toxic gas delivery is preferred.
• Must be willing to perform shift duties. Should a need arises, the incumbent is required to work on Saturdays.
• Good knowledge of Microsoft office; Word, Excel, PowerPoint, Microsoft Teams).
• Good communication and interpersonal skills.
• Good team player and adaptable to a dynamic environment.
• Preferably with safety related certification

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands through:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies.
• Drive product adoption and educate clients and agencies in a scalable fashion.
• Ensure that our clients receive the highest level of sales and operational customer service.
• Liaise with cross-functional teams on structuring and executing operational and strategic services and programs.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Knowledge of social media, mobile apps, and digital and mobile marketing.
• Passion for social media/entertainment marketing, and up for the challenge of building something from the bottom up.
• Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English language of the supporting market.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net’s Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

To manage Admin, Compliance and Building Services of 1NN and 1NE.1-Net is fast transforming itself into Asia’s Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It’s uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.

Role Profile

The Assistant Engineer shall be responsible to provide timely response, escalation and resolution to all incidents, outages and performance alerts. This includes the monitoring of 1-Net’s facilities and network infrastructure and systems performance.

Responsibilities

• To perform 24x7 rotating shift duty for NOC and Network Operations.
• Changing of backup tapes based on predetermined schedule
• Preparation and compilation of team and customer weekly and monthly reports
• Process internal and external service requests including physical access, DNS changes, MS, x-connect and etc.
• Inventory Management for physical network infrastructure, x-connect.
• Provide remote hands service and onsite support to internal and customers
• Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support
• Manage vendors or contractors in Meet-Me-Room, Cabinets and Client premises when services are required
• Responsive to troubleshoot and solve L1 Data Center and customer network issues
• Perform physical network infrastructure deployment and cross connect provisioning for internal and customers requirement
• Report to Telco Helpdesk for suspected circuit problem.
• Maintain concise and up-to-date network documentation including: Network inventories, processes, policies and procedures
• Collect and manage the statistics collection and application from the network systems
• Generate accurate and informative network analysis reports such as traffic utilization and network uptime reports

• Minimum Diploma or equivalent qualification in IT related field of study
• Must be willing to learn- No experience required as job training will be provided
• Career growth opportunities
• Able to resonate with our culture of Respect, Teamwork, Drive
• Rotating shift duty
• Basic knowledge and experience with networking protocols, including TCIP, RIP, TRACERT & PING Command
• Basic knowledge and experience with Structured Network Infrastructure for network Layer 1 & 2 support
• Pro-active in anticipating and resolving issues in the work environment
• Customer service acumen and possess a strong sense of urgency
• Strong sense of responsibilities and accountability in the work performance
• Working location : 1-Net (East) at Chai Chee / 1-Net (North) Woodlands

Job Responsibilities

Sales and Business Development

• Develop and execute sales strategies to achieve or exceed sales targets
• Identify, pursue and secure new business opportunities
• Build and maintain strong relationships with clients, understand their needs and offering tailored solutions
• Explore new market segments and potential partnerships to expand company’s client base and system solutions
• Collaborate with proposal team to create compelling proposals and presentations

Proposal and Contract Management

• Assist in the development of proposals. Working in conjunction with the proposal and/or engineering teams
• Present proposals to clients and address any queries or modifications
• Negotiate terms and conditions with clients to ensure mutually beneficial agreements

Technical Expertise

• Maintain understanding of water treatment technologies, applications and industry trends
• Communicate technical details and benefits of proposed water treatment solutions to client effectively

Client Relationship Management

• Act as primary contact point for clients, addressing inquiries providing information and managing client expectations
• Continuously assess client satisfaction and seek opportunities or additional services

Job Requirements

• Bachelor degree preferably in Environmental or Chemical Engineering
• Minimum 5 years of relevant experiences
• Proven experience in sales, business development or proposal engineering within the water treatment or related industry
• Comprehensive knowledge of water treatment process, heat/energy recovery including but not limited to filtration, desalination, wastewater treatment, etc.
• Excellent communication, negotiation and presentation skills
• Ability to prioritize multiple tasks and work on own initiative
• Ability to work autonomously as well as collaboratively within a team

Job Description:

Spare Parts

· To deliver spare parts service to internal and external customers within the Service level agreement (SLA)

· To monitor processes & procedures for service parts operations such as advanced / standard replacement, repair & return, analysis and return process

· To monitor and make sure all the loaned parts to customers and engineers were return according to procedure

· Involve in customs, freight matters e.g. freight bill negotiation / verification, reviewing freight rate and shipping company for all the international inbound / outbound shipment

· To monitor and manage the performance of outsources / non outsourced service logistics operations to ensure service is delivered within KPI

· Guarantee service parts stock data accurate, reduce the company assets safety risk and standardize the service parts management operations

· Achieve KPI set by Management e.g. On time service delivery, Inventory Turnover Rate and maintain spare part stock accuracy.

· Monthly reporting e.g. inventory, borrowing, repair & return, analysis reports

Quality & Operation

· To audit quality of safety security domain and improve network change quality

· Communicate and audit engineers to ensure engineers comply with the network change process and KCP as well as D&S Cyber Security Management Requirements

Job Requirement:

· Diploma or bachelor degree in warehouse / inventory management for spare part position

· Min. 1 year relevant experience in warehouse / inventory management is preferred

· Excellent organisational skills

· Good interpersonal and communication skills, able to interact with internal / external customers

· Need to be able to travel within Singapore to different offices / warehouse

· Good command of English and Chinese is required to be able to communicate with various speaking business associates

· To be able to work independently and make skillful decisions

About Company:

Simtrum was founded in 2019 with the core mission to serve the optical industry with innovation and efficiency. Our founding team has decades of research and development experiences (across NUS and A-star) in high-end microscope systems. We now focus on confocal, super-resolution microscopy and other related fields, catering to both academia research and high end industrial production needs. Our proprietary high resolution microscopes adopt state of the art optical technology, image processing algorithms, with excellent imaging performance to meet the high resolution and fast imaging needs of our technology partners.

Simtrum is a young startup with many exciting opportunities to offer to the right candidates with the right mindset. We are now seeking the following commercial talents to join our team, to expand our reach and support our growth:

Job Descriptions:

1.provide quotations to customers and follow up on sales progress;

2.Update customer information and maintain the CRM system, and use the CRM system to develop and follow up with existing customers;

3. Responsible for communicating with product line suppliers to obtain product information and quotations;

4. Provide feedback and modification opinions to the marketing department on the company’s website and other marketing materials;

5. Prepare and organize and archive product information, contracts, payments, PO, DO, Invoice corresponding to customers and update the procurement system in a timely manner, etc.;

6. Responsible for logistics related matters.

Basic Requirements:

1.The ideal candidate is systematic, meticulous, and CAREFUL! High level of caution is required as you will be dealing with expensive and highly accurate optical instruments.

2.You also have to be highly organised to maintain our documentation and filing. While prior similar experiences are preferred, we are open for fresh graduates with the right attitude and willingness to learn to send in your application.

3.To do well in the Simtrum environment, you should be someone with initiative, curious, can-do attitude, flexible and eager to learn.

4.Fluency in both English and spoken Mandarin is a must, as you will be required to liaise with our Chinese counterparts.