This role should be filled by a highly driven, passionate and knowledgeable Operations Performance Analyst. Reporting to the Head of Operations and based in Singapore, this is a really exciting and challenging role! 

Responsibilities:

• Identify and solve problems by analysing and deriving insights from large and complex sets of data
• Conduct test and experiments to validate hypotheses and to measure effectiveness of proposed improvements
• Build reports and dashboards to track performance KPIs, improve warehouse performance and compliance, while taking customer experience to the next level
• Work with both internal and external partners to optimize overall operation through process development
• Responsible for the analysis of business problems to identify the root causes and recommend corrective actions
• Conduct root-cause analysis to spot existing problems in our warehouse operations and present it in a visual way
• Identify the most impactful ways to use data and analytics to drive insights, make decision making and improve our warehouse performance
• Responsible for providing optimal business solutions to achieve operational and financial goals
• Ensuring all stakeholders within the team and business have access to relevant reporting in clear dashboards using a variety of tools
• Presenting analytical findings to senior stakeholders
• Be the point of contact between operations and BI to organise and streamline requests
• Applying your expertise to design and implement new metrics across the business
• Perform deep-dive analysis on our picker performance to solve critical business problems and improve our processes

Summary

The Senior Sales Manager reporting to Director of Sales is responsible for identifying, developing and managing accounts within specific segments and develop new accounts or business opportunities within corporate travel industry/leisure generating and maximizing business potential of designated portfolio through daily sales activities.

The Senior Sales Manager will assist the Director of Sales to accelerate corporate, or Leisure client base by expanding the hotel’s business through executing the developed strategic plans to drive measurable and incremental sales revenue meeting revenue targets set within Mondrian. This position requires an excellent communication skill, both written and verbal and to have a proactive and growth mind-set to work towards a successful hotel sales strategy.

Business Development

• Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
• Meet or exceed personal sales solicitation call goals based on a minimum of 5 daily appointments covering existing and prospective accounts.
• Responsible for administration of all support services including but not limited to responding to emails and correspondence, input and maintenance of databases.
• Maintains a high profile within trade and professional associates dealing with their market area/segment(s)
• Interacts with individuals outside the hotel within their sales area including, but not limited to clients, local hotel associations and other members of the local community
• Solicit corporate, consortia and leisure accounts directly and jointly with others through the preparation, execution and completion of Action Plans
• Implements all Sales Action Plans related to their sales area as outlined in the Revenue/Business Plan
• Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close the transaction
• Upon contracting accounts, this position will be responsible for ongoing account management with contracted accounts and setting of production targets on a quarterly basis
• Achieve established room night and revenue goals as outlined in the agreed upon incentive and annual business plan
• When appropriate, and with agreement with the DOSM, to attend major travel functions (trade shows, associations) that deal specifically with their marketing responsibility
• Plans sales trips, under the direct approval of the DOS, to major marketing areas, calling on accounts within their specific marketing area
• As directed, compile and input market intelligence information to the Sales Information Management system
• Develop and maintain knowledge of market trends, competition and customers
• Actively promote and produce sales leads for other sister hotels and for in house sales staff
• Provides feedback to the DOS/DOSM/DOR on changing conditions, including trends in the competition, as a result of direct solicitation, telephone and direct mail, in their market areas. 
• Arrange FAM and Site inspection trips to hotels by major clients and accompanies clients
• Meets deadlines for assigned tasks
• Establishes and maintain files on major active accounts within their marketing area/segment(s)
• Establishes and maintains effective employee relations
• Performs related duties and special projects as assigned
• Maintains punctuality and good timekeeping and appearance
• Trains and develops sales executives and sales coordinator and staff reporting to them in designated sales and marketing areas
• Preparation and completion of timesheets, Rota’s, holiday schedules, in line with business needs, as and when required
• Preparation and completion of Purchase Orders as and when required
• Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management
• Prepare correspondence to customers, internal booking reports and file maintenance
• Participate in daily RevMax meeting, pre-convention meetings, training and other sales-related meetings as required
• Work with other departments within the hotel to provide quality service to customers
• Attend local trade shows, community events and industry meetings.

• Take ownership of daily sales activities and maximize the productivity by following a system of weekly and monthly action plans

  Other duties assigned by the Director of Sales when required from time to time

About the job

Reporting to the Customer Relations Manager, your primary responsibility will be to manage and oversee the Cashiers and Checkout Team Leaders to ensure efficient, reliable, and secure payment transactions. You will play a crucial role in providing excellent customer service and ensuring that customers have a smooth, safe and enjoyable payment process and leave our store satisfied with their shopping experience.

Your assignment

• Lead and manage a team of Cashiers including performance management, training and development, succession planning and recruitment of new co-workers.
• Ensure operational excellence by efficiently resourcing the checkouts and maintaining a smooth and seamless customer flow to optimize customer satisfaction.
• Manage payment transactions and the cash office with a strong focus on reliability and safety to ensure secure handling of financial transactions.
• Handle customer queries, complaints, and service recovery professionally and promptly
• Analyze customer and financial key performance indicators to identify areas for improvement.
• Collaborate with internal and external partners to create a safe and efficient working environment.

Your profile

• Minimum of 5 years of experience in a leadership role within a fast-paced retail environment.
• Proven track record of leading teams and fostering team camaraderie.
• Customer-centric approach with strong problem-solving and analytical skills.
• Ability to handle stressful situations and deliver results under pressure.
• Excellent communication and interpersonal skills.

• Assist Line Managers with the preparation of weekly flash report
• Prepare monthly P&L statements for the assigned services. Ensure team members complete the monthly closing for their services on time
• Ensure accurate and timely preparation and distribution of monthly reports to the management. These include regional P&L, commentaries, actual vs. flash variance analysis, actual vs. budget gap analysis, etc.
• Prepare schedules for balance sheet accounts related to cost provisions, unearned/ unbilled revenue, cost recoveries, stock and prepayments. Ensure appropriate actions are taken, and in a timely manner
• Liaise with external auditors on audit matters and manage the audit process
• Drive preparation of regional forecasts (quarterly) and budget (annually). This includes ensuring reasonable assumptions are used by Line Managers and the forecast/ budget is reflective of current conditions and business plan. Revenue and cost drivers are to be properly analyzed and presented to management. Ensure submission of reports within stipulated deadlines
• Being an effective business partner to the regional director and managers. Take pro-active steps to engage regional director and managers in understanding the performance drivers in greater depth, going beyond a pure reporting function. Drive value added analysis to provide useful business insights to support/ improve decision making
• Ensure efficient and effective operation of disbursements process – include ensuring disbursements are checked for accuracy, relevant supporting documents are submitted and verified, disputes are resolved promptly, monthly reconciliations are prepared and discrepancies are followed up, and any advances given are accounted for/ recovered timely
• Identify areas of improvements to existing processes/ systems. Take on lead role in system implementation/ improvement projects
• Other ad-hoc work or projects may be given from time to time

• Degree in Accounting
• At least 4 years of relevant experience
• Exp in change management/process improvement
• Experience in shipping is a plus
• Proficient in Microsoft Office applications with strong working knowledge of MS Excel
• Good team player and manager with capability to lead, develop and drive performance of the team members
• Able to multi-task and work in a fast-paced environment with tight deadlines

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Permanent position, Salary up to $8,500 + VB
• Must have at least 4 years of relevant experience
• Prior experience leading a team

AACSB is the world’s leading voice in business education, providing quality assurance (accreditation), intelligence and thought leadership, and learning and development (e.g., conferences, seminars, digital learning) opportunities to over 1,800 member organizations and more than 1000+ accredited business schools in over 100 countries and territories. AACSB’s core values of quality, community, social responsibility, diversity and inclusion, and ethics are all viewed through a global lens in our collective commitment to transform business education for positive societal impact. Synonymous with the highest standards of excellence since 1916, AACSB connects educators, students, and business to develop the next generation of great leaders.

As the Accreditation Manager you will convey the value of AACSB accreditation and member services to business schools worldwide and assist schools with their continuous development and achievement of overall high quality. This role has a focus on schools in the Asia Pacific (AP) region.

The position is best suited for candidates who enjoy building successful member relationships and have strong analytical and writing skills most beneficial for accreditation-related work. The ideal candidate will be interested in being part of a multi-cultural team and interacting with members from many different backgrounds.

How you will Contribute:

• Acts as staff liaison for accredited schools and those in the initial accreditation process, working in close coordination with mentors and peer review teams. 
• Develops and supports quality assurance strategies for member schools in Asia Pacific to ensure quality throughout the accreditation process. 
• Actively participates in industry-related activities, and promotes AACSB accreditation at internal and external events, workshops, conferences, etc. 
• Facilitates the movement of appropriate member schools into the accreditation process. 
• Reviews and analyzes accreditation eligibility applications and school documentation.  
• Serves as a resource for accreditation committee members in preparation of and during committee meetings. 
• Maintains a deep understanding of the higher education landscape and developments in assigned geographical areas. 
• Performs duties in accordance with AACSB’s values and ensures that the best interest of AACSB and its members is at the forefront of all initiatives. 

• Proficiency in Microsoft Office applications applicable to position 
• Fluency in the English language as you will need to liaise with colleges and universities globally
• Bachelor’s degree from an accredited college or university 
• Five (5) years of professional-level experience (i.e. building and supporting member relationships) 
• Ability to travel internationally 

Preferred Qualifications:

• Master’s degree from an accredited college or university 
• Eight (8) years of professional-level experience (i.e. building and supporting member relationships) 
• Communicate effectively with Chinese language business schools

Why join AACSB?

• We take pride in providing our employees with an inclusive work environment that promotes individual development. Our employees say our benefits, location, flexible work environment, and their colleagues are the primary drives that attract and keep them with AACSB.

AACSB offers a competitive benefits package.

The Specialized Sales Manager and Account Executive, Sales Engine works closely with small institutions answering inquiries and solving problems, releasing resources from country-specific sales and function areas to better focus and grow the business with key clients and stakeholders. Responsible for managing, developing and growing Visa’s business with Tier-3 clients in covered geographies. Generating leads and executing sales initiatives. Implementing business development and portfolio management, in continuous collaboration with Sales and Functional Areas to ensure alignment with country, regional and global strategies.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Job Purpose

Reporting to the Director of Food & Beverage this position is responsible for the organisation, planning and directing of overall daily food & beverage operation and administration of the department and be responsible and accountable for its profitability and revenue generation.

Primary Responsibilities

• Ensure that your team delivers quality services, both in production of customer service at all points of sale in the hotel.
• Ensure the correct operation of the various services in your department.
• Effective leadership of all Managers in the division.
• Motivate and create a team spirit in all sections of the Food & Beverage.
• Ensure that the profitability of your department is consistent. Be involved in the pricing policy of your departments.
• Ensure that the health and safety regulations are complied with and applied in the department.
• Ensure that there is compliance with the work legislation in Food & Beverage Department.
• Engage and obtain guests’ feedback during operations to ensure satisfaction
• Handle guests’ complaints and comments tactfully and efficiently

Team Management

• Draw up and or check the work schedules for your teams, taking into consideration all forecasts and workloads i.e. holidays and off day’s etc.
• Ensure that new hire induction and required trainings are completed within three months of employment
• Provide training to team members and casual labour on all aspects of banquet operations according to the requirements in the department’s Standards
• Observe, coach, motivate and counsel team, disciplinary actions if required
• Respond to all questions raised by your team in the area of personnel management
• Maintain department communication logbook and update notice board.

Kindly note that only shortlisted candidates will be contacted.

As the Product Design Lead/Manager, you will spearhead the designers that are driving Customer Retention through compelling design strategies. Your leadership will bridge UX, product management and engineering, ensuring seamless collaboration and communication with key stakeholders. Your role is pivotal in harmonizing design processes and language across the Product organization, while also contributing to project-specific needs and novel concepts.

What's on the menu:

• Leadership & Development: Leading by example and not being afraid to get hands-on. Nurturing, mentoring, and empowering a lean team of product designers to excel in their craft and career.
• User Advocacy: Championing user needs, integrating user-centric approaches across design and development phases, thereby enhancing product relevance and user satisfaction.
• Data-Informed Design: Utilising data analysis and user feedback to refine concepts, ensuring our designs meet and exceed user expectations.
• Design Excellence: Elevating our global design standards by expanding our toolkit and pattern library, rooted in user and product insights.
• Process Innovation: Optimising and refining design processes within an agile framework, adapting to the dynamic needs of the business.
• Collaboration & Influence: Forging strong relationships with peers across design, product, and engineering, contributing to a culture of innovation and excellence.

Responsibilities:

• Develop and execute sales strategies to achieve revenue targets in the machinery industry.
• Manage and lead a team of sales representatives to drive sales performance.
• Identify and pursue new business opportunities, including expanding the company's client base.
• Build and maintain strong relationships with key clients and partners.
• Oversee the entire sales process, from lead generation to closing deals.
• Stay updated on industry trends and competitor activities to effectively position the company's products and services.
• Collaborate with internal teams to ensure customer satisfaction and successful project implementation.
• Prepare sales reports and forecasts for management review.
• Provide guidance, coaching, and mentoring to the sales team.

• Bachelor's degree in Business, Engineering, or related field.
• Minimum 5 years of experience in sales, preferably in the machinery industry.
• Proven track record of achieving sales targets and driving business growth.
• Strong leadership and team management skills.
• Excellent communication and negotiation skills.
• Ability to build and maintain relationships with key stakeholders.
• Knowledge of the machinery industry, including products, solutions, and market trends.
• Entrepreneurial mindset and strategic thinking.
• Ability to work under pressure and meet deadlines.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

We are seeking a new Manager/ Sr. Manager-Client Solutions for our Singapore office

In brief

As our new Manager/Sr. Manager-Client Solutions - Singapore. you will be responsible for acquisition of new clients. Reporting to the Head of Hyderabad, you will drive business development efforts that generate leads, enhance brand visibility, and increase sales.

• You will drive business development efforts in the region, acquire new clients and manage sales targets .
• You will gather market intelligence, including information on clients and competitors in the "Office Interiors Design & Build" market sector, industry trends, future projects, etc.
• You will generate and track leads and forecast your sales efforts to create new bookings.
• You will work closely with the Director and the Team to complete the sales cycle
• You will collaborate in developing the systems, materials, and resources necessary for business development, including proposals, presentations, and serving offerings to win work.

What we expect

• You are a goal oriented sales professional with experience of managing complex sales cycles with B2B selling process to multi-national companies in Bangalore.
• You have achieved quota/annual targets in your previous roles
• You have an engaging personality with excellent communication skills

• You have experience working in Interior Design firms selling "Office Interiors Design & Build" services.
• You have an undergraduate or graduate degree in business, marketing, or another field relevant to this role, with a minimum of 5 years of sales/ business development experience .

Who We Are

To find out more visit www.spacematrix.com

Provide marketing consulting to Domino’s international Master Franchisees to influence strong marketing strategies in all markets to grow and protect the brand while enforcing and educating on brand guardrails and principles. Team member responsibility is at market/master franchisee level, not at store level and therefore must have experience setting strategies, building plans, and ensuring execution. This individual will report to the Marketing Director or Manager of the respective region.

Educating

• Educate and consult markets on creating marketing strategies based on the “Domino’s way” of doing marketing, retail, sales, and profit focus with long-term growth in mind.
• Educate markets on the use of the Domino’s Brand Portal, focusing strongly on the Global Brand Positioning with the intention to drive brand consistency across the world.
• Educate the master franchisees to make disciplined marketing decisions based on data, facts, and consumer research.
• Provide access to tools and educate markets with such tools around pricing, brand positioning, product development, menu optimization, communication and media selection and allocation (digital and non-digital).
• Team member will educate markets on brand actions around defining, protecting, and growing the brand.
• Inspire markets with case studies that reinforce brand principles and guidelines.

Consulting

• Consult markets on key topics such as pricing, brand positioning, product development, menu optimization, communication and media selection and allocation (digital and non-digital).
• Drive increased effectiveness and consistencies of franchisee marketing programs across the region by consulting on the design and optimization of their calendar planning, campaigns, advertising, and media strategy.
• Consult with markets in tracking KPIs for critical metrics based on global benchmarks and suggests ways to reach said KPIs  
• Facilitate consulting with digital COE on topics including but not limited to optimization of owned e-commerce platforms (OLO, mobile, app), performance media (display, affiliate, paid social, SEM, and others), and image-driving media (owned, display, social, etc.). Ensure digital plan is connected to broader marketing plan and that brand principles are followed.
• Demonstrate marketing leadership skills with franchisee marketing teams and wider business.
• Provide consulting on how to best use data and insights to drive internal alignment within the business and externally with sub-franchisee partners where applicable.
• Help franchise marketing partners build use cases for consumer research investments.
• Support markets in translating consumer insights into actionable marketing strategies.
• Act as a thought partner to markets and cross-functional team members (matrix organization structure)

Building

• Manage collection, analysis and communication of best practices related to marketing calendar management and marketing activity.
• Develop DPI assessment reports for all markets.
• Lead and develop global tools, processes, principles, guardrails, and guidelines that are relevant not only for the specific markets or region the consultant is responsible for but also for the broader international community.
• Ensure that the Domino’s brand is positioned in a clear, consistent, and concise manner in international markets, while allowing for initiative and entrepreneurial freedom tied to the local consumer needs and wants
• Active and integral member of the wider DPI Marketing community and collaborator to thought leadership programs at the center that support in evolving the role of international marketing within the organization.

Facilitating

• Facilitate the creation and sharing of global case studies and benchmarking working closely with country leadership teams in the region as well as cross-functional DPI teams. The development of case studies should serve as a conduit to career development and exposure to leadership.
• Facilitate the gathering of key KPIs and documentation from master franchisees to report back to COEs to create and feed specific tools.
• Leverage available tools to validate all the elements of the Domino’s Consumer Value Equation
• Facilitate conversations and discussions not only with the master franchisees’ marketing teams but also the C-suite team.

• Monitor execution of marketing plans and share best practice from the Domino’s ecosystem, the category, and other categories
• Monitor overall e-commerce KPIs and monetization of digital programs.
• Align on key market priorities with relationship owner and work collaboratively with other COEs.
• Team member will not execute on behalf of the markets and will not manage vendors on their behalf.

Collaboration

• Work collaboratively with business teams to identify marketing priorities at the master franchisee and market level
• Share market knowledge and learning with cross-functional counterparts.
• Develop and drive holistic business solutions that touch multiple departments and drive meaningful change.
• Ensure that marketing solutions do not create undue stress on other business lines.
• Be the “voice of the consumer” in discussions with other departments.
• Model cross-functional working behaviors with digital, A&I, and business partners.

MADE FOR YOU ? ONLY IF…

• You have an ability to adapt to all challenges, remaining calm in an offbeat environment with a large customer flow.
• You have had a similar experience with team management of at least 200 people.
• You know how to identify talents and develop them; red chair and buzzer: it’s your turn!

• Support Regional Head of Marketing (HOM) to drive respective brand innovation pipeline with cross functional teams to develop and implement annual 12month and 36 months planning roadmap. This includes establishing the pipeline value and delivery of the plans to achieve targets.
• Support HOM to execute brand strategies and execution plan with our local markets to drive recruitment and penetration of new users and user retention.
• Execution plan may include development of marketing briefs and partnership with agencies to develop campaign etc.
• Lead/ Support translating growth opportunities into a clear project brief and drive ownership of the project in the gates of (I4G/A4E).
• Demonstrate Project leadership in seeing through concept (strategy) into action (on shelves) for multi-markets projects.
• Project management includes steering of the discussion:
  • Support HOM to develop portfolio review and pricing.
  • Manage development of project and work with HOM and cross functional teams to set expected timeline and relentlessly steer towards delivery.
  • Work with local markets and align with execution requirement includes development of copy decks in packaging development to signing off to print
  • Ensures alignment of local teams with the category strategy by intensive monitoring of local portfolio, reviewing of local competitive environment
  • Contribute to a winning sales and marketing team culture with strong collaboration and growth mindset
• Foster strong external/ internal relationship and trust through concise briefs and regular feedbacks (for regional projects and local campaigns as aligned in the CBM ways of working)
• Proactive collaboration and joint KPIs with local and cross functional teams.  

• Responsible for the development of sales strategies, aimed at the achievement or surpassing of pre-determined sales objectives for supporting the growth of the business
• Manage large national modern distribution accounts and oversee the expansion of sales, introducing new products/services to clients and organizing visits to current and potential customer
• Manage trade spend and negotiate Client Trading Terms
• Implement Company’s sales policy and adapting it to the client’s situation
• Achieve annual volume objectives pre-established by the Company based on the company’s sales and promotional policy.
• Analyze and follow up of client profitability and evaluate promotion effectiveness
• Work with the “Point of Sales Managers” team to ensure regular and effective activities in the stores, in addition to obtaining the best standards of execution in the channel.
• Conduct Join Business Plan with client to align plan to achieve sales targets and increase brand sales and gain creditability from customers.
• Perform reviews with client to provide visibility of moving forward plan and YTD performance.

At Wise, we're on a mission to build the best way to move and manage money internationally. We're making financial services more fair, accessible, and affordable for people and businesses worldwide. As we continue to grow, we're looking for a Growth Marketing Manager focused on Japan. This role is pivotal in driving our growth strategy, managing multi-channel campaigns, and fostering partnerships to increase our transaction volume in these key markets.

Your Mission

As a Growth Marketing Manager for Japan, you will:

1. Drive growth initiatives and strategies in Japan, ensuring significant market penetration and user acquisition.

2. Organize and execute multi-channel marketing campaigns, coordinating closely with internal teams and external partners to maximize reach and impact.

3. Lead product launches in the region, tailoring strategies to meet local needs and preferences.

4. Experiment with new paid channels to identify and scale successful tactics, optimizing for cost-effective customer acquisition.

5. Collaborate with local partners, including travel agencies, platforms, and expat groups, to explore innovative avenues for transaction volume growth.

6. Manage social media content, ensuring engaging and relevant material that resonates with our target audience in Japan.

7. Work closely with the analytics team to monitor campaign performance, generate insights, and produce comprehensive reports to guide future strategies.

About You

• Experience: You have at least 5 years of marketing experience in Japan, with a strong preference for backgrounds in fintech or related industries.

• Localization Expertise: You possess a deep understanding of local nuances across Japan markets and are skilled in tailoring strategies to fit diverse cultural contexts.You need to be a native Japanese speaker.

• Team Collaboration: You are a proactive team player with excellent project planning skills, capable of leading cross-functional initiatives.

• Data-Driven: Your approach is rooted in analytics; you leverage data to inform decisions and drive growth.

• Creativity: You bring creative flair to your strategies, constantly seeking innovative ways to engage audiences and achieve objectives.

• Communication: You are an effective communicator, able to articulate ideas clearly and collaborate efficiently with teams and stakeholders.

What’s in It for You?

• Opportunity to significantly impact Wise's growth in Japan, contributing to our mission of building money without borders.

• Autonomy in your role, with the support of a talented and passionate team.

• Competitive compensation package, including RSUs.

• Hybrid working model, allowing for a blend of home and office work.

• Generous self-development budget and comprehensive benefits package.

• The chance to work in a diverse, inclusive, and innovative environment.

Join Us

If you're excited about making a real impact in a company that values transparency and innovation, we'd love to hear from you. Apply now to become part of our mission to revolutionise the world of international finance.

Wise is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

For more information on our mission and values, visit Wise.Jobs.

Stay connected with life at Wise by following us on LinkedIn and Instagram.

As the Communications Manager, you will create, implement and oversea communication programmes for key initiatives in Student and Academic Services Department (SASD) and others where applicable in NTU.

Responsibilities

• Develop and implement communication plans targeted at NTU staff and students in relation to the university’s key student-related initiatives and other relevant projects like enhancement of student intranet.

• Develop content and direct creative execution to provide a consistent, targeted, and impactful message.

• Work collaboratively with the key stakeholders on change communication matters like presentations, communication materials etc.

• Build and maintain solid partnerships with internal NTU stakeholders to better develop, coordinate, direct, and facilitate strategic communications designed to meet business goals.

• Design campaigns to target specific audiences, placing an emphasis and discipline on campaign performance to help with recommendations for future programmes.

• Lead on website content for student intranet related to Student Management System (SMS) and Student and Academic Services Department (SASD) related matters including NTU Education.

• Contribute ideas for new programmes, researching and recommending innovative branding techniques.

• Research and understand key business challenges, stakeholder behaviour, target audiences, competitive activity that impacts programs within the business and assigned departments.

• Identify and present opportunities for consistency in messaging and user experience across channels including physical signage, digital platforms, and printed materials.

• Stay informed of developments in the field of marketing and communications within the industry to foster ideas and innovation.

• Design and deliver differentiated communication messages for stakeholder groups identified for Target Operating Model (for student and academic services).

Requirements

• Minimal 8 years in strategic communication, project communication or equivalent, in large organisation.

• Experience in change management with the ability to effectively communicate and facilitate organisational change initiatives.  Experience in this area will be considered a bonus.

• Strong, versatile copywriting skills to create engaging and impactful content across various channels.

• Proactive approach in resolving problems and issues as they arise.

• Critical thinking abilities coupled with excellence in crafting clear and concise messaging.

• Good organisational, planning, and coordination skills to manage multiple projects effectively.

• Ability to multi-task and re-prioritise as needed.

• Desire to take full ownership of assigned projects and can work independently.

• Ability to manage multiple projects simultaneously ensuring deadlines and objectives are met.

• Possesses a sense of urgency; is self-motivated and meticulous attention to detail.

• Strong interpersonal skills and ability to build collaborative relationships,

• Good verbal presentation and written skills, group dynamic, and facilitation skills for engaging communication.

• Working knowledge of Microsoft Office and web content management systems experience.

• Driven to achieve goals and deliver high-quality outcomes with a focus on measurable results.

• Eagerness to seek out new knowledge, skills, and experiences to enhance professional growth and development.

• Demonstrated ability to collaborate effectively with colleagues and contribute to a positive team dynamic.

• Willingness to embrace change and adjust to evolving priorities or circumstances.

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's core mission of education and research.

The Assistant Manager, Finance is responsible for :

Operational & Service Delivery

• Manage and oversee the day-to-day operations of the University's Shared Services Finance-Fixed Assets team, ensuring adherence to the University's accounting policies and internal controls.
• Ensure the accuracy and timeliness of all asset activities, including capitalization of assets under construction (work-in-progress), asset acquisition, disposals, transfers, and depreciation postings.
• Review asset-related journal postings, Asset Under Construction costing for settlement to final assets, schedules, reconciliations and reports prepared by the team.
• Review and approve asset disposals via the Asset Management System (AMS).
• Review Monthly/Quarterly/Year-end Financial closing reports, ensuring all reporting/schedules and adjustment entries are accurately and promptly prepared/posted.
• Liaise with Internal/external Auditors regarding audit queries.
• Supervise and coach team members, to ensure all deliverables of the team are completed accurately and on time.
• Develop team members to groom them for more complex/senior roles in the team.
• Ensure Standard Operating Procedures and Knowledge Articles are up-to-date and properly documented.
• Monitor and manage KPIs and SLAs to ensure they are achieved with the highest level of customer service.
• Identify automation and process streamlining opportunities and collaborate with relevant teams on system implementation, enhancement, and user acceptance testing.
• Participate in ad hoc projects based on business requirements.

Relationship Management/Customer Relations

• Cooperate and build positive relationships with peers and supervisors to ensure process efficiency and consistency.
• Communicates with customers and other employees to resolve queries/address requests and concerns.

Requirements

• Degree with at least 6-8 years of related working experience, preferably in an educational institute.
• Experience in ERP financial system (e.g., SAP Hana is preferred).
• Good knowledge of Microsoft Office applications (e.g., MS Excel, Word, PowerPoint).
• Good communication skills, both written and oral.  
• Detailed oriented, meticulous with positive attitude.
• Resourceful, self-driven, proactive, problem solver, ability to work independently.
• Good organisational and planning skills.
• A team player who works well with various stakeholders.
• Ability to work well under pressure.

Are you passionate about driving brand awareness and engagement across diverse APAC markets?

Do you thrive in a dynamic, results-oriented environment?

Ready to lead impactful marketing campaigns while working closely with global and regional teams?

Ready to collaborate with cross-functional teams to create effective content and messaging tailored to various industries and regions?

Key Responsibilities

Strategy development: Develop regional marketing strategies aligned with overall company objectives, targeting specific segments and maximising market opportunities. With localisation being a key to our success, being able to implement and orchestrate our regional and country marketing plans through compelling campaigns that attract new clients and engage our existing ones is essential.

Budget management: Create and manage the regional marketing budget, allocating resources effectively to achieve desired outcomes within financial constraints and maximise ROI.

Campaign planning and execution: Drive the planning, development and execution of marketing campaigns in the region to generate brand awareness, engage target audiences and drive sales. Conceptualise and execute the campaigns across the prospect and customer lifecycle. Ensure the integrated marketing campaigns and initiatives work across various channels, including digital, social media, traditional media, events and sponsorships.

Market research and analysis: Conduct market research to understand customer needs, competitor activities and industry trends. Analyse data to identify market opportunities and adjust strategies accordingly. Leverage global content to develop a localised marketing program to grow engagement in APAC. Stay abreast of industry trends, emerging technologies and best practices in brand management and marketing. Recommend innovative approaches to enhance brand visibility and relevance within the region.

Product positioning and messaging: Develop clear and compelling messaging and positioning of products and services to differentiate them in the marketplace and address customer needs. Establish positioning, identify target audiences and develop marketing plans with specific objectives across different channels and segments.

Team management: Lead and develop a small regional marketing team, providing guidance, setting goals and ensuring they have the necessary resources and support to achieve objectives. Collaborate and align with other marketing teams especially Digital Marketing, Product Marketing and Content Marketing to ensure marketing programs are completed successfully.

Brand management: Maintain brand consistency across all marketing activities within the region and ensure adherence to brand guidelines in promotional materials and communication. Champion brand guidelines and ensure consistency in brand messaging, tone and visual identity across all marketing touchpoints and channels.

Performance analysis: Track, analyse and report back on marketing campaign performance with KPIs to measure success and identify areas for improvement. Provide reports and insights to management. Use the insights to optimise marketing strategies and tactics.

Stakeholder management: Build and maintain relationships with key stakeholders, such as regional sales teams, external agencies, vendors and industry partners, to drive collaboration and support marketing strategies.

• At least 5 -7 years of B2B marketing / campaign management experience. Regional exposure would be great!
• Good balance of personal initiative and a true team player, along with a positive, proactive and energetic approach to marketing and growth.
• A confident and articulate marketer with excellent and flexible communication, content and copywriting skills.
• Fluent written and spoken English.
• Thorough understanding of and experience with the marketing mix including segmentation, targeting and positioning.
• CRM management and marketing automation experience, ideally Salesforce and Marketo.
• Track record of working closely with sales teams to generate measurable leads.
• Excellent analytical skills with the ability to interpret data, generate insights and make data-driven decisions.
• Exceptional communication and interpersonal skills, with the ability to collaborate with cross-functional teams and influence stakeholders at all levels.
• Highly organised with excellent project management skills and the ability to manage multiple priorities in a fast-paced environment.

International: not only do we have a very multinational workforce in each office, dealing with our 16 offices worldwide daily. With 16 offices globally there are regular opportunities for international transfer.

A nurturing culture promoting flexibility and accountability: Providing a culture for ambitious team members to grow in their career having appropriate work-life balance is critical in our values. We offer flexible hours, hybrid work from home and office as well as 15 working days from anywhere in the world. We also focus on productivity by having rules such as free-meeting Fridays and shorter working hours in the summer on Fridays.

Committed to making a difference: We think that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights, amongst many other activities.

Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our managers and directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.

The Office of Admission is looking for a Manager to join their team:

Responsibilities

• Manages and provides information to prospective local/Post Graduate students about the University’s programmes and enrolment policies.

• Manages the admissions and application processes for local/Post graduate students and participates in admission decisions for exceptional cases.

• Implements communication plans for the University’s programmes to internal and external stakeholders as well as potential local/ Post Graduate students.

• Organises reports to analyse and evaluate market trends, existing partnerships and services, and their impact on local enrolment numbers in meeting the University’s targets and objectives.

• Administers all communication to students, faculty members and managers to ensure clarity on all local/Post Graduate admission requirements, processes and updated changes.

• Supervises support staff to ensure adherence to the procedures and guidelines for providing advice and information to prospective local/Post Graduate students while maintaining a high level of customer service.

Requirements

• Bachelor’s degree in any related field from a recognized University.

• At least 4 to 6 years of supervisory and related work experience preferred.

• Strong in data analytics and use of Power BI will be of an added advantage.

• Meticulous and high attention to details.

• Energetic, resilient, and receptive to change.

• High integrity is a must.

• Service-oriented mindset.

The role will be part of the Operations team and will manage Intellect’s Care Operations team so as to offer a best-in-class medical network spanning across and beyond Asia so as to meet our customer needs. This role will be managing operational teams for helpline and therapy, network expansion and engagement. Tasks include driving the development and implementation of operational processes and Service Level Agreements (SLAs), demand and supply mapping, proactive network acquisition planning, while working closely with internal and external stakeholders to ensure operational performance, efficiency and quality.

Main Duties/Responsibilities

• Development and implementation of internal and external processes and service level agreements (SLAs)
• Continued monitoring and evaluation of SLAs to ensure performance and quality of care
• Establish proper governance over work/project plans and map operational resources required for successful implementation
• Strategic forecasting and planning for proactive and effective acquisition of internal and external network partners
• Key liaison with internal and external partners in operational setup and implementation, continued account management and operational requirements, performance reporting and review, ensure adherence to business and contractual agreements.
• Metrics tracking and ownership to drive a successful network of service providers (helpline rangers and therapists) so as to achieve effective and high quality service delivery to meet customer needs
• Project management and end-to-end  implementation
• Stay abreast of changes and/or updates in relevant policies, procedures, and regulations
• Collaboration with internal commercial, clinical and strategy teams for alignment with commercial demand, internal policies and processes.
• Work closely with product and tech team for solutioning and implementation
• Apply business management techniques to propose business decisions that impact cross-functional teams, internal and external partners

• Bachelor’s Degree or equivalent work experience
• More than 8 years of experience in the Healthcare / Patient experience-related industry, preferably experience in Employee Assistance Program (EAP) operations
• Demonstrate understanding of healthcare, call center, benefits, clinical programs and setup is preferable
• Demonstrable track record of managing third party relationships
• Strong operational background, able to get hands on in developing processes, policies and SLAs from ground-up.
• Experience managing remote teams across multiple locations
• Thrive in meeting tight deadlines and managing priorities under pressure
• Strong facilitation and organisational development skills
• Open to candidates in Singapore and Malaysia

• Work in a diverse environment with people from over 10 countries
• A generous leave policy
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

Job Description

Release Manager

•    Based in Singapore, the regional hub for Asia Pacific (AP) and top-ranked biopharmaceutical company on The Straits Times and Statista’s list of Best Employers in Singapore for two consecutive years (2020, 2021). 
•    Join the premier biopharmaceutical company that has been in Singapore for more than 25 years and in AP for over 60 years.

We are looking for a skilled Release Management Lead to join our team, responsible for automating deployments, overseeing releases, and tracking technical products within our CEx Product Lines. Working closely with other departments and Product Managers, this role will help shape the release management strategy and environment management in line with company policies. The ideal candidate will have a proven track record in implementing and overseeing release processes, collaborating with diverse teams, and ensuring smooth software deployments. Strong attention to detail, effective communication, organizational abilities, and the capacity to thrive in a dynamic, team-oriented setting are essential for this position.

WHAT YOU WILL DO

Responsibilities include, but are not limited to: 

• Establish and uphold release management processes in line with best practices, SDLC, and continuous enhancement.
• Work closely with various teams to coordinate software releases and implement automation tools for improved efficiency on Cloud environments.
• Implementing DevSecOps Standards and Knowledge of continuous integration and development (CI/CD) tools.
• Experience in IT environment management and infrastructure management on Cloud, especially AWS

• Drive and lead the improvement of the software engineering processes and practices associated with continuously building, deploying, and updating software and environments.
• Maintain version control of software releases and ensure that all necessary documentation, release notes, and artifacts are properly managed.

• Identify potential risks and issues related to software releases. Implement strategies to minimize risks and ensure smooth releases.

• Facilitate effective communication with all stakeholders, providing timely release updates, managing expectations, and resolving conflicts or issues.

• Identify opportunities for process improvements and automation in the release management lifecycle to enhance efficiency, quality, and agility.

• Conduct release readiness reviews to ensure compliance with quality standards, release criteria, and regulatory requirements.

• Evaluate the success and effectiveness of software releases, collecting feedback, metrics, and lessons learned for continuous improvement.

• Stay informed about industry trends, offer guidance to team members, and encourage a culture of ongoing learning and development.

WHAT YOU MUST HAVE

To be successful in this role, you will have:

• Bachelor's degree in computer science, software engineering, or a related field (or equivalent experience).
• 8+ years of relevant work experience, with demonstrated expertise in the Release Management domain including strong technical understanding of relevant tools and processes in a pharmaceutical industry
• Strong attention to detail and ability to manage multiple releases simultaneously.
• Deep experience with E2E Software Delivery processes, Code Versioning and Release Management technologies, CI/CD automations
• Strong knowledge of release management principles, methodologies, and best practices.
• Experience with version control systems and release management tools (e.g., Git, Jenkins, JIRA).
• Ability to effectively communicate and collaborate with cross-functional teams globally

• Excellent written and verbal communication skills.

• Analytical thinking and problem-solving skills to identify and mitigate risks

• Knowledge of software development lifecycle (SDLC) and agile methodologies

What we look for…

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us — and start making your impact today.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Office Location: Pioneer Turn, Jurong
(2 Days WFH, Transport Provided)

Main Responsibilities

E-Commerce Operations

• Communication bridge between HQ/Brands and Operations team to ensure all requirements from Brands are met in actual operation.
• Urgency and accountability when solving critical issues relating to e-commerce order fulfillment or customer satisfaction.
• Ensure a healthy stock level for all packaging materials by reviewing and giving the green light for weekly replenishment, ordering new stocks if needed, and coordinating with Supply Planners or Brands on the incoming stock date.
• Organize monthly updates from Brands and communicate to the Operations team in a timely, precise, accurate, and concise manner.
• Subject matter expert for engraving to ensure HQ, Brands, and Operations are aligned.
• With an understanding of the end-to-end process for e-commerce orders, tackle requests or improvements with critical, creative thinking, ensuring esteemed brand image, customer satisfaction, and operational excellence.

Purchasing

• Understanding procurement flow: RFQ, quotation comparison, negotiation, PO, DO, and Invoice.
• Understanding of payment terms and Inco terms.
• Issue PO for purchases initiated by Brands or e-commerce packaging materials.
• Coordinate closely with Brands, Suppliers, the Singapore shipping team, and Operations on the ordering and shipment of all PO items.

Warehouse Stock Segregation

• Evaluate the feasibility of requests and execute those requests by giving clear instructions to all stakeholders involved.
• Maintain all resources related to Warehouse Stock Segregation and ensure all files are up-to-date with accurate information.
• With an in-depth understanding of the Warehouse Stock Segregation methodology, provide suggestions to stakeholders when they have inquiries on order fulfillment.
• Continuously improve resources and working files based on users’ feedback.

Warehouse Scorecard and Display

• Ensure timely communication of the latest slides for the Safety Notice Board to the Warehouse Executive.
• Update M-1 warehouse KPIs in the scorecard file before the monthly meetings.

Projects

• Initiate and lead projects that increase capacity and productivity, decrease cost, and/or improve quality.
• Provide timely project progress updates to key stakeholders and project sponsors.
• Actively search for and suggest solutions that are sound and has a reasonable ROI.

We are seeking a Senior Product Manager (Rewards) to be responsible for crafting comprehensive user experiences centered around points and rewards to enhance customer retention. Your scope will encompass ownership of diverse retention tools, including partner points, sponsored rewards and deals, vendor rewards, and a centralised points wallet. You will be collaborating closely with marketing, engineering, design, and data teams, you will formulate and implement a product strategy aimed at rewarding users, fostering loyalty through sustained value for those who regularly engage with the platform.

What's on the menu:

• Setting the vision, product strategy and roadmap to drive growth and business impact.
• Defining metrics to measure the health and success of your products and initiatives.
• Running experiments to support your product decisions with data. 
• Identifying and executing on opportunities to optimise acquisition funnel and improving user onboarding.  
• Understanding user needs and building delightful user experiences in collaboration with the design team.
• Aligning with business stakeholders and other product teams to drive meaningful outcomes and ensuring cohesive user experience.
• Leading product execution and helping your squad members thrive. 
• Working closely with the engineering teams across products to build scalable and robust solutions. 
• Keeping apprised of innovations and trends in the industry as well as emerging technologies, and inspire teams to stay ahead of the curve.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  

We are disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

Role:

ServiceNow is seeking highly motivated and professional individuals to join our team and play a critical role in delivering world-class customer satisfaction.  In the role of Support Account Manager (SAM), you will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering high quality service. Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.   

As a SAM, you will coordinate a high-touch support experience for our largest and more strategic customers.  The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support related activities.  Working as a ServiceNow and a customer advocate, the SAM helps coordinate activities to ensure timely resolution of customer cases and problems.  A SAM provides regular communications by conducting service reviews, providing operational summaries, and driving status updates on all open high-priority cases.  A SAM should be comfortable presenting to all levels, including C-Level stakeholders.     

What you get to do in this role:  

• Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
• Deeply understand the customer’s business strategies, challenges, and IT landscape.  Possess the ability to deliver business value by aligning ServiceNow solutions to address the customer’s short and long-term support needs.
• Understand and explain ServiceNow application, features, and benefits as it relates to customer needs.
• Offer exceptional customer service, including maintaining customer relationships and ensuring ServiceNow’s reputation is protected.
• Partnering with the customers assigned counterpart on a frequent cadence with the intention of continually moving the relationship forward.
• Ability to maintain credibility and trust through action and responsiveness within your designated customer accounts.
• Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
• Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
• Act as the mediator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
• Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
• Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
• Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
• Act as an escalation point for customer impacting business critical issues.

Company:

Description: