Responsibilities:

• Conduct sales calls and sales servicing of assigned accounts
• Increase sales revenue via online sales queries channel
• Manage leads that comes in via the company online booking platforms
• Manage online sales queries by following up with these queries in accordance to SLA (includes preparing, presenting proposal and contracting with clients)
• Conversion of online leads to contracts in both NetSuite and Cognito Forms
• Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience
• Effectively prepare and present quotes and proposal to clients
• Responsible for the end-to-end management of sales leads

Requirements:

• Diploma/ Degree in any related field
• At least 3-4 years in sales servicing role
• Experienced in front-line customer service
• Excellent verbal and written communication skills in English
• Strong attention to detail and ability to multi-task and prioritise tasks and deliverables
• Ability to work under pressure and meet tight deadlines
• Able to work in a team but also happy to work independently
• Highly flexible and adaptable to continuous change and growth

How to Apply:

Please prepare your updted resume (Include your current salary and expected salary) and email to [email protected]or Whatsapp +65 8512 8044

We regret only shortlisted candidates will be notified.

EA License No: 05C3451
EA Personnel Reg No: R2198644
Ellen Lee Wei Xin

ABOUT US

HCSA Community Services is a charitable organisation with the Institute of a Public Character (IPC) status and a member of the National Council of Social Service. As a family of dedicated staff, volunteer teams, and corporate and community partners, we continue to give a future and a hope to the vulnerable in society

HCSA is certified as a Great Place to Work ®. At HCSA, our commitment to being a Great Place to Work® is not just a label; it's a reflection of the vibrant and supportive culture we have nurtured together. Within our organisation, everyone is not just a part of a team; they are valued contributors to a workplace built on respect, fairness, and mutual support. Our leaders are known for their credibility, a result of our unwavering dedication to open dialogue and integrity.

At the heart of HCSA's existence is a profound purpose – to give a future and hope for the vulnerable among us. Building and sustaining this culture is a critical part of achieving our mission. We invite you to embark on a rewarding journey where your skills, ideas, and passion will contribute to making a difference in the lives of those in need.

SUMMARY

The Manager / Assistant Manager, Digital Marketing is responsible for the development, management and optimisation of HCSA Community Services’ online fundraising and digital marketing strategy across various online channels.

The position plays a crucial role towards HCSA’s financial sustainability, by leveraging digital platforms to drive donations, and maximising fundraising opportunities across various channels.

DUTIES AND RESPONSIBILITIES

Online fundraising campaigns (digital/social media)

1. Develop and execute online fundraising strategies to engage donors and generate financial support for our community services

2. Plan, manage and optimise online fundraising campaigns across multiple platforms, including but not limited to websites, social media, email and crowdfunding

3. Create compelling fundraising appeals, stories and content to inspire donations and engage supporters

4. Utilise data-driven insights to optimise fundraising campaigns, track performance metrics and identify future opportunities

5. Leverage on marketing automation for donor engagement and retention

6. Manage our fundraising campaign budgets to ensure cost-efficiency

Website management

1. Manage overall content, UI/UX and SEO on HCSA websites, with inputs from the respective content owners

2. Oversee the redevelopment of the main website, with eCommerce, payment gateway and conversion tracking functionalities

Others

1. Collaborate within the team and across functions/programmes, to integrate online fundraising with offline fundraising, and align holistically with broader organisational initiatives

2. Stayed informed about emerging trends in philanthropy, online fundraising, digital marketing and user behaviour, incorporating innovative strategies to enhance fundraising effectiveness

3. Other marketing support as needed

QUALIFICATIONS

Experience and Education

1. Proven experience with a track record of successfully managing online fundraising, eCommerce or digital marketing campaigns

2. Strong understanding of digital marketing and fundraising fundamentals and tools — including UI/UX, Google Analytics, Google Tag Manager, SEO, SEM, programmatic ads

3. Excellent written and verbal communication skills, with the ability to craft compelling fundraising appeals and donor communications

4. Analytical mindset with the ability to interpret data, track performance metrics, and make data-driven decisions

5. Proficiency in Wordpress CMS, Elementor and CiviCRM is an advantage

6. Proficiency in fundraising systems and platforms, such as crowdfunding platforms and donor management systems, is an advantage

7. Proficiency in Adobe Creative Cloud software (Illustrator, Photoshop, InDesign, Premiere Pro, etc.) is an advantage

8. Bachelor’s degree in Nonprofit Management, Marketing, Communications or related fields; postgraduate qualifications are a plus

9. Non-degree holders with a strong track record and demonstrated proficiencies will be considered

Other Requirements

1. Passion to work in the social services sector, and advance the interests of vulnerable groups in the community

2. Strong interpersonal skills and a team player with the ability to build relationships with donors, supporters, and team members

3. Highly organised with the ability to manage multiple projects and deadlines effectively

Work Arrangement - Full -time; Permanent

Salary commensurate with experience. To expedite processing time, kindly please visit https://hcsa.org.sg/careers/ to complete the online job application form and attach your resume in the form.

Looking for Marketing Manager

Responsibilities:
1) Come up with the sales plan & identify opportunities to drive sales performance.

2) Identify & utilise commercial opportunities in order to maximize sales return.

3) Minimize losses and maximize the profitability of sales.

4) Drives productivity and ensures efficient ways of working in the team.

5) Good supervisory and management skills in managing the team and driving staff performance.

6) Determine annual sales and marketing plans by forecasting and developing annual sales quotas for the company; projecting expected sales volume and meeting the sales goals.

7) Analyzing trends and results; monitoring competition, supply, and demands.

8) Responsible for core marketing functions such as marketing communications, product marketing, brand awareness, creatives, digital & social media marketing, events.

Skills:

1) Individual has to be dedicated to meet customer acquisition and growth of the company and keep company competitive.

2) Develop and design marketing tools and channels to increase company profit and exposure.

3) Identify suitable channels and platforms to market company's products.

4) Lead the execution of marketing programs from start to finish, leveraging internal support and driving collaboration.

5) Create, maintain, and conduct analytics reporting across multiple platforms and extract key insights for future campaign development and go-to-market strategies, complete with formal proposals and recommendations on tactics.

6) Work closely with business partners and clients to widen company's profile and market base.

(6 Months period)

Hustlers wanted!

We are looking for a creative and passionate Marketing Manager with a flair for creating brand content to join our team of Hustlers. You will be working with some of the movers and shakers of the industry to curate some of the most memorable experiences, and you can be the one to tell that story!

The Role:

The ideal candidate is a self-motivated team player with strong work ethics and great communication skills - one who is able to work well and hustle alongside the team in a dynamic environment. This position calls for someone who is observant, resourceful and exercises independent discretion.

Key Responsibilities:

• Maintain brand integrity across all company marketing initiatives and communications
• Orchestrate content strategies across all digital platforms (website, social media, email)
• Develop and monitor digital campaign budgets with ROI value
• Manage campaign communications calendar to ensure timely execution
• Plan and manage social media accounts (Instagram, Facebook, LinkedIn) with necessary project campaigns
• Monitor, track, analyse and report on performance on social media platforms using tools such as Google Analytics and Facebook insights
• Develop creative content, campaigns concept and copywriting for email newsletters and social media
• Drive CRM initiatives and oversee execution of campaigns
• Develop and drive creation of playbooks, guides and content development on platforms for internal and external stakeholders
• Research and identify the latest trends and technologies affecting the industry
• Oversee and manage relevant contests, giveaways and promotional activities
• Participate in event activations as required

Preferred Attributes:

• Excellent creative thinking, time management and problem-solving skills
• Strong interpersonal skills and the ability to build relationships with stakeholders
• Strong analytical and project management skills
• Copywriting and content marketing skills
• Good taste, a sense of aesthetics, and love for witty communication
• Exceptionally detailed-oriented and organized, ensuring quality and consistent output
• Proficiency in marketing automation, digital media and social media platforms
• Proficiency in Google Workspace and Microsoft 365 (Word, Excel, Powerpoint)
• Experience in working with Google Analytics, Facebook Analytics, etc.
• Ability to work independently and with professional discretion
• At least 5 years of demonstrated experience in Marketing

You are

With minimum 6 years of experienced in corporate Event Management, self-driven, highly motivated, value environmental respect and you are excited by success. You see yourself as a business partner, pragmatic, and solution oriented. You enjoy result driven, dynamic, and creative environment. You want to make a difference in a human-sized company.

Your Responsibilities

• Identify new business opportunities, develop event concept / strategies, bid writing & effectively present proposals to client

• Proven track record of achieving and exceeding client’s expectations delivering successful regional / international events

• Excellent communication and interpersonal skills to develop and maintain strong connections with clients, vendors & colleagues

• Proven track record of achieving and exceeding client’s expectations delivering successful regional / international events

• Ability to work independently and/or in cross-functional teams

• Manage budget and project P&L

• Manage a team

• Your Perks

• Multicultural and inclusive work environment.

• Dynamic and stimulating company where everyone has a say

• Flexible and result driven management

• Cross training & attractive career opportunities

• Bonuses based on the company’s results

• Paid personal project every 3 years with 2 weeks additional holidays

We are

Headquartered in Switzerland with regional offices in Singapore, France, Rwanda, Kenya, South-Africa and China, planitswissis part of a group offering a variety of innovative event solutions worldwide, from the exclusive design and production of your events in person or via streaming, to the rental of equipment for your events. With the opportunity to bring thousands of customers into our world of creativity, planitswissis ready to reshape the future of meetings, public and corporate events.

Joining our team means being part of a thrilling adventure where creativity, technology, and innovation converge.

Has this opportunity triggered your interest?

Send us your CV with references by email to [email protected] (please indicate the job position you are applying for in the subject of the email).

Job Responsibilities

Group Information Security (GIS) Programme Management Office(PMO) is part of SG CISO Office overseeing/managing programmes/projects across the various teams within GIS department.

Key Responsibilities:

Project Governance

· Independently lead planning and govern delivery of GIS projects from Project formulation and Budgeting Phase, Project initiation Phase, Implementation phase and Operationalization Phase.

Project Formulation and Budgeting

· Facilitate workshops with multiple stakeholders to gather, analyse, harmonize and document requirements

· Work with stakeholders to finalise business requirements documentation, craft RFP specifications, evaluation criteria

· Conduct RFP/RFI to identify products and services, perform GIS department project annual budgeting.

o Lead/Manage Request for Proposal process with vendors ensuring adherence to the Bank’s procurement standards and guidelines

o Lead/Manage RFP evaluation and seeking approval from PSC for final recommended product/vendor

o Participate in negotiation of contract and contract changes, coordinate the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract, Facilitate finalization of contract between vendor, business users, legal team and sourcing team.

· Work with business stakeholders to seek budget approval based on outcome of the RFP

Project Implementation

· Enforce high standards of quality, accuracy and consistency in all project activities, project documentation, logs, trackers and reporting materials

o Ensure project timeline is adhered

o Manage/Track project issues, risks to closure

o Escalate issues, risks to relevant stakeholders in advance ensuring effective mitigation plans and actions for successful and on time project completion

o Ensure completeness in services being delivered by the vendor

o Alignment of project governance with UOB project delivery standards whenever applicable

· Anticipate project needs and make recommendations. Act as a central point of contact for business and technical issues and interfaces with interested parties across the Company to ensure programme/project success

· Plan and execute change management activities and communications required

· Implement and maintain processes for reporting progress from the various GIS teams to programme/project steering committees

· Prepare and deliver reporting materials for programme and project governance forums ensuring timeliness, accuracy and relevance of data.

· Track/budget project budget information, planned vs actual spend

· Ensure Project delivery methodology is adhered

· Conduct process assurance peer review on other GIS projects to ensure project delivery methodology is followed

Job Requirements

• Degree in Computing or related discipline to support job requirements.

• At least 8 years of experience in Programme/Project management under a Project Delivery/PMO function.

• Past experience in project management, business analysis in the area of Information and Cyber Security, overseeing implementation of Information and Cyber Security solutions, capabilities and service models/processes

• Self-driven, able to work independently with good multi-tasking skills to drive multiple projects concurrently

• Adaptable and comfortable working in a dynamic environment

• Well versed with request for Tender/Request for Proposal/Quotation process and standards (e.g. RFQ specification, issuance of RFQ up to award of RFQ which includes contract negotiations and finalization).

• Strong client management and interaction experience

• Strong persuasion and negotiation skills including conflict resolution skills

• Strong analytical and critical thinking skills, meticulous with attention to details

o Ability to identify and improve on work & process inefficiencies.

• Pro-efficient in MS Project, Confluence, JIRA

• Pro-efficient with SDLC, AGILE methodologies

• Pro-efficient in the following would be an advantage:

o MS Sharepoint/HTML

o End to end implementation of either of the following

§ Database activity security monitoring solutions

§ Cloud Security related solutions

§ Network Security related solutions

§ Endpoint Security related solutions

§ Active Directory / Identity Management related solutions

§ Infrastructure e.g. Server Security relation solutions

Soft Skills

• Good organization skill, able to multi-task and work under pressure.

• Adaptable and comfortable working in a dynamic environment.

• Excellent time management and is able to prioritize work.

• Strong analytical and critical thinking skills, and meticulous with attention to details.

• Team player, able to work independently or in a team with minimal supervision.

• Good communication, writing and presentation skill.

• Good stakeholder engagement and vendor management skills.

Scope of Responsibilities (but not limited to):

People and Culture:

• Engage with our colleagues to gain an understanding our people and culture and brainstorm ideas to enhance our Employee Value Proposition.
• Encourage a culture of open communication to enhance employee’s job satisfaction and productivity.
• Develop and implement employee engagement initiatives to create a positive and inclusive work culture, etc.
• Plan and coordinate social events to engage employees and promote diversity and inclusion.

Compliance and Procedure:

• Manage exit interviews and offboarding procedures with care and adherence to legal and company policies.
• Document processes and maintaining records
• Work with stakeholders on performance review plans and support performance management of poor performing employees, including the development of a Performance Improvement Plan

Onboarding/Orientation:

• Ensure all documentations, assets and access are in place by start date for seamless onboarding experience
• Facilitate engaging orientations and onboarding sessions to welcome new employees and help them integrate smoothly

Talent Acquisition:

• Work closely with different stakeholders to understand our hiring needs and manage end-to-end recruitment.

Operations:

• Assist Project Directors/Project Managers with human resources planning and staff allocation in accordance with project budgets.
• Determine the company's capacity to interview and shortlist candidates to meet the staffing requirement of projects, assign personnel to projects and assign/hire staff to projects based on their skills and experience.
• Attend to customers’ needs and queries.
• Collaborate on resource management with HR departments on Employees relations and payroll.
• Provide ongoing resource management and related support (eg. monitoring staff utilization, workload, and overtime hours)
• Mitigate resource concerns by reallocating resources, adjusting goals or assigning additional staff.
• Plan and administer training and development programs
• Handle various HR related tasks, including employee inquiries, reports, and ISO audits
• Collaborate with HR, keep abreast and familiar with Employment Act, Tripartite Standards and Guideline and trends in resource management in the IT industry
• Any adhoc duties assigned from time to time.

Desired Skills & Expertise:

• Diploma in Information Technology and or Human Resource Management, or any relevant field of study
• Min 5 years of experience in recruitment and business developments.
• Well-versed with Singapore’s labour laws and fair employment guidelines
• Excellent interpersonal and communication skills
• Bilingual in English and Mandarin (in order to communicate with Chinese speaking staff and employees feedback and concerns)
• Tenacity to work under pressure and within tight deadlines.
• Ability to multi-task with minimum supervision.
• Able to explore new recruitment channels/methods
• Recruitment in IT Outsourcing and Managed Services industry would be an advantage
• Candidate with CEI basic, a MUST.
• Proven track record of successfully recruiting and placing candidates in a variety of roles and industries
• Strong networking and relationship-building skills
• ONLY Singaporean need to apply

How to Apply:

Interested professionals who have the above experience/skills are encouraged to send your latest resume in MS Word/PDFformat.

Please provide the following for speedier processing and confirmation of interview:

• Personal details
• Reasons for Leaving (Past & Present Employment)
• Last Drawn Salary
• Expected Salary
• Date of Availability

We regret only shortlisted candidates will be contacted for further discussion.

Responsibilities:

• Driven to meet and attain corporate objectives and operations benchmark
• Daily on ground assessment to plan, schedule and execute work requirements
• Ability to work within budget constraints, requirements and performance KPIs
• Ability to manage and work with a team of Supervisors, Team Leaders and Cleaners
• Point of contact for service request and feedback
• Customer liaison on service level and performance standards.

Requirements:

• Degree / Diploma
• Minimum 2 years of related working experience in the cleaning industries
• Knowledge of WHS and its credentials
• Strong leadership, problem-solving and interpersonal skills with ability to exercise command and control
• Good communication skills with professional email etiquette
• Strong analytical and readiness in a fast-paced environment
• Able to work independently and multi task
• Self-motivated, responsible and positive work attitude
• Ability to plan, manage and execute work effectively
• PC Knowledge and Smart Devices savvy
• Valid Class 3 licence

Job Description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking for Senior Manager / Assistant Director (Research) who has proven track record in IT Industry. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Senior Manager / Assistant Director (Research)

Specific Job Responsibilities

As Senior Manager / Assistant Director (Research), you will be responsible for:

(i) Developing plans and grant schemes that will build up AI research capabilities and support the translation of research

(ii) Working with agencies and companies to leverage research to drive sectoral outcomes. This would include identifying major use cases, resolving stumbling blocks and putting place necessary research infrastructure

(iii) Engaging international research organisations to strengthen Singapore’s research network and profile

Who will you work with in achieving these objectives:

You are part of a larger network of agencies that are working together to achieve the client’s goals. You will also work closely with public research institutions and industry corporate labs.

What makes this role unique, and what will you learn?

This is a strategic area of work and you will have the opportunity to help make Singapore one of the top places in the world to do AI. You will be part of a dynamic team that is operating in an exciting and fast-moving environment.

Requirements

An ideal candidate should possess the following:

· At least 5 years of working experience in conceptualising, structuring, and implementing technology partnerships

· Familiarity with AI technology and capabilities

o This role will require you to be sufficiently familiar at a savvy user / technology translator level as you will need to speak with highly technical experts as well as business leaders. We don’t need you to be a researcher, but we need you to be able to talk credibly to one.

· Experience working in the public sector or in a research organisation

Personal traits:

· Self-starter with strong organisational and coordination skills who is able to multi-task and get things done in a fast-paced environment

· Strong communication and interpersonal skills to engage a wide spectrum of external and internal stakeholders, and orchestrate collaborations with stakeholders

· Resourceful and proactive, able to work around ambiguity

· Strong team player able to contribute and lead in a cross-functional team

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Seema Verma

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement:

We take your personal data protection seriously and adhere to both EU and local data protction regulations.

Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.

Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants.

Roles & Responsibilities

• Lead and manage OS teams, ensuring efficient operations, high-quality service delivery and effectively prioritizing tasks to achieve goals under tight deadlines.
• Manage the OS contract portfolio to ensure alignment with corporate policies.
• Spearhead tender/contract review exercises for Workplace Services.
• Plan and execute key initiatives and projects to enhance the workplace experience and boost employee productivity.

Job Requirements

• Degree holder, preferably in business administration
• Preferably with 5 years of diverse work experience with at least 2 years in a managerial role within a large organization.
• Good interpersonal skills, including written and spoken communication.
• Proficient in MS Office and G Suite.
• Detailed, organised, and able to work independently.
• Resourceful, self-motivated, and able to multitask.

Duties & Responsible :

• To ensure the toolbox meeting is conducted for his direct workers and subcontractors and attend all toolbox meetings early morning and Liaise with the client.
• Manage and lead the operations team.
• To monitor and control the progress of work. Oversight of all operations in the company, reporting directly to the management making critical decisions relating to the ground management of operational assignments and manpower deployment matters.
• Ensure all authority-related requirements are followed during the execution of work and liaise with authorities if required.
• Manage the project scope and changes and escalate the issues where necessary.
• To provide quality assurance to ensure all the works under his responsibility are executed in accordance with proper & established work standard procedure
• Conduct management and project-related training for the team members, whenever required.
• Monitor sub-con works and attends meetings to ensure the execution of work is smooth.
• Render support to the project manager to liaise and coordinate with other Contractors to ensure the smooth execution of works under his responsibility.
• Be able to go to the dormitory daily and liaise with the workers and solve issues where required.
• Able to work odd hours as and when required.
• Any other ad-hoc duties.

Requirements:

• Bachelor's Engineering Degree or Equivalent.
• Excellent communication, leadership, presentation, and negotiation skills.
• A strong work ethic, willingness to work with a close management team, and ability to multitask and problem solve and master new concepts within a short period of time. Able to move around and work as a front liner when necessary.
• Must be proficient in Microsoft Office.
• Experience in Project Tendering

Project Manager

As the Project Manager you will lead the design, development, and deployment of solutions focusing on Video analytics and surveillance related system integration.

Key focus is to understand the business requirements then design integration solutions that meet their needs, develop comprehensive integration plans and technical specifications and provide the technical guidance and support to ensure the successful delivery of the integration solutions development.

Mandatory Skill(s)

● Degree in Computer Science, Software Engineering, Engineering;

● Possess a track record of steering project management roles, prominently in the Video analytics industry

● Demonstrate extensive comprehension of video management systems, alongside video analytics and associated technologies;

● Leadership in shepherding development teams and orchestrating intricate integration projects;

● Good at troubleshooting and meticulous attention to detail;

● Familiarity with video-related protocols and compression standards like RTSP, H.264;

● Strong skills in communication, consulting, negotiation, and conceptualization;

● Excellent communication skills, emotional intelligence, and ability to influence key decisions, mediate conflicts, and build consensus both internally and externally

● Project Management Professional (PMP) certification is a plus

● Proven experiences in handling CCTV/ Video analytics related project

● Deep understanding in Agile development for software products

● Experience with project management software tools

● Excellent working attitude, problem-solving, critical thinking, presentation, and negotiation skills

● Excellent client-facing and internal/external communication skills

● Solid organization skills including attention to detail and multi-tasking skills

● Proficient in planning, managing, delegating, and coaching

● Self-driven; results- and customer-oriented

Desirable Skill(s)

● PMP certified, python, project management tools

Responsibilities

● Lead development teams in the implementation of integration solutions, providing guidance and support throughout

● Oversee the deployment process, encompassing rigorous testing, configuration, and hands-on client support

● Curate comprehensive technical documentation, serving as a go-to resource for integration solutions;

● Offer training and support to both internal teams and clients, ensuring seamless adoption and troubleshooting assistance;

● Remain abreast of industry advancements, consistently seeking avenues for enhancing and innovating integration solutions

● Lead, plan and drive large scale project that focus on CCTV installation and video analytics

● Coordinate internal resources and external parties/vendors for flawless execution of assigned projects

● Ensure that assigned projects are delivered on-time, within scope and within budget

● Upfront planning to ensure resource availability and allocation

● Develop a detailed project plan to monitor, implement and track progress

● Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.

● Perform risk management to minimize potential risks. Report and escalate to management when needed

● Manage the relationship with customers and relevant stakeholders

● Perform other related duties as assigned

● Develop spreadsheets and PowerPoint to document needs and update

Responsibilities

• Provide upscale guest service experiences for clients
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to cusomter coming
• Promptly address guests’ requests
• Actively listen to and resolve complaints
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Manage guest relations team to ensure we comply with all standards and operating procedures
• Appraise team’s performance and produce regular reports
• Examine daily duties, assign tasks and check on progress
• Analyze customer feedback from guests and online reviews and suggest ways to improve ratings
• Establish friendly relationships with regular clients

Requirements and skills

• Proven work experience as a Guest Relations Manager or similar role
• Understanding of all bar management best practices and relevant laws
• Proficiency in English; knowledge of other languages is a plus
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Leadership skills along with the ability to motivate a team into high performance
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation

Business Development Manager

Responsibilities:

· You will help in the product positioning and building the go-to-market strategy for new Graymatics’ products or existing Graymatics’ products in new markets.

· Gather and organize product feedback and industry trends as input for product development.

· Handling APAC clients in terms of understanding their requirements and focus on delivering the right solution on right time with the help of engineer team support.

· Strong sales follow-up which would drive the clients towards closure.

· Supporting and guiding team members in sales process for smoother conversions.

· Analyze and track competitive threats and trends within the industry and provide Strategic evaluation.

· Work with engineering in defining new product specifications, User Interface and to prioritize incoming product requests.

· Provide sales support in RFP responses as necessary or presentation customization.

· Engagement with the customers and interpretation of their needs and derivation of advice for prospective products that are aligned with the customers' demands

· Preparation of presentations about the products or services with all their values for the usage of the sales department

Job Requirements:

· MBA in business, marketing, communication or any other related field from top university.

· Experience in Business development and Direct sales with strong follow-up, client relationship and negotiation skills.

· Understanding of marketing strategy, product development, advertising, lead generation through existing clients and incremental sales by retaining existing clients.

· Must be passionate & enthusiastic with a "hands on approach." Have an entrepreneur mindset.

· Building relationship with local clients and generating business with the help of influencers.

· A team-player and adaptable to changes in the business environment.

· Engaged with customers to resolve their complaints and issues and thereby paved way

for increased customer satisfaction.

• Monitor sales performance and prepare regular reports to track sales progress towards goals.
• Collaborate with marketing department and product manager to develop sales tactics, promotional material, and products offering.
• Develop and execute strategic sales strategies to achieve sales budget and expand market share in sales channels.
• Monitor sales and GP to ensure profitability at company level.
• Lead and motivate the sales team to achieve individual and team goals.
• Identify new business opportunities and potential customers to drive business growth.
• Provide accurate sales forecasts(value), and sales report to senior management.
• Providing sell-in and sell-out data to ensure good monitoring of inventory management.
• Build good rapport with customers to ensure good business opportunities.
• Monitor A&P spending and performance regular updates to keep track of amount spend.
• Perform other duties and responsibilities assigned by the SBU Head.
• Diploma/Bachelor's degree in Business, or related field.
• Proven track record of successful B2B sales.
• Excellent communication, negotiation, and presentation skills.
• Self-motivated, target-oriented, and results-driven.
• Strong networking and relationship-building skills.
• Proficiency in Microsoft Office.

Reporting to: Head of Brand/ & Director of Brand & Marketing

Job Description & Requirements

Assist the Head of the Brand in merchandising, inventory management and channel/ retail store management functions of the assigned brands.

Responsibilities:

• Attend seasonal sales meetings and plan merchandise assortment with category mix and range planning based on OTB and historical data.
• Formulate pricing strategies based on target GP% and conduct comparison analysis against regional and competitors’ pricing.
• Coordinate shipment schedules with overseas and internal shipping departments according to a payment plan.
• Execute allocation and manage the consolidation of stocks.
• Review sales by channel and plan marketing calendar to achieve sales and GP targets.
• Review inventory and propose action plans for slow-moving merchandise.
• Liaise with the marketing department to execute promotion strategies in line with product launches.
• Build strong rapport and open communication with the retail team.
• Provide advice to create an optimal retail brand experience through VM change and regular store visits.
• Conduct seasonal product training for the retail team.
• Analyse sales results and prepare management reports for monthly reporting.
• Conduct market research to keep up-to-date on industry trends and competitors’ strategies.
• Support in events or new shop openings.
• Manage & lead team members under direct supervision on their assigned responsibilities.
• Any other duties assigned.

Requirements:

• Minimum 4 years working experience in a Buyer or Merchandising role.
• Proven ability in sales & order forecasting and inventory management for multiple brands.
• Able to multi-task in a fast-paced environment.
• Analytical, organised and possess an eye for detail.
• Good communication and interpersonal skills.
• Able to work individually as well as in a team environment.
• An interest in outdoor sports or learning the technical aspects of products would be an added advantage.

If interested, please submit your updated resume indicating your current/last drawn and expected salary, notice period and reason for leaving.

The Head of Marketing and Operations will be an experienced, dynamic and highly motivated individual responsible for driving the marketing, communications and events strategy across all areas of the group. Branding and positioning of the group will be a key focus moving forward. The successful candidate will be expected to develop long-term strategic goals, foster collaborative relationships both within and outside of the group, and continue to showcase Singapore Badminton Stadium and Singapore Badminton Stadium as a world-class setup to the local and international community. Reporting directly to the Board of Directors, the successful candidate will contribute to the strategic direction of the group and will play a vital role in its ongoing success.

Key Responsibilities:

1. Management and Strategy:

• Provide innovative leadership in creating a marketing, branding and communication strategy, including developing long-term goals and an annual operating process to optimise the positioning of the group;
• Be a member of the crisis management team, managing the response to and communications around both planned and unplanned situations across multiple media to both the internal and external community as appropriate;
• Own and manage the marketing, communication and event budget to generate desired output.

2. Membership Management:

• Build customer experience and loyalty through benefits and rewards, by identifying the right partners and sponsors based on the group’s goals and strategies;
• Build campaigns and execute promotions or educational materials to promote and deliver such benefits, rewards, collaborations to target audience and customers;
• Educate operations staff on offerings;
• Develop and execute marketing calendar

3. Operations Management:

• Involvement in the planning, coordination, and execution of all events at the venue, ensuring they meet quality standards and client expectations;
• Manage day-to-day venue operations, including staffing, logistics, facility maintenance, and vendor coordination;
• Develop and maintain standard operating procedures (SOPs) to optimize operational efficiency and effectiveness;

4. Client and Stakeholder Management:

• Build and maintain strong relationships with clients, ensuring high levels of satisfaction and repeat business;
• Serve as the primary point of contact for high-profile clients and events, providing personalized service and support;
• Collaborate with internal teams, vendors, and stakeholders to ensure seamless event execution and satisfactory customer experiences.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, Event Management, or a related field.
• Extensive experience in marketing and operations management, preferably in the events or hospitality industry.
• Proven track record of developing and executing successful marketing strategies and managing large-scale events.
• Strong leadership and team management skills, with the ability to motivate and develop a diverse team.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in marketing and event management software and tools.
• Strong analytical and financial management skills.
• Ability to work under pressure, manage multiple priorities, and meet tight deadlines.
• Creative thinker with a strategic mindset and a results-oriented approach.

Preferred Skills:

• Experience in digital marketing, social media management, and online advertising.
• Knowledge of venue management software and customer relationship management (CRM) systems.
• Familiarity with sustainability practices and initiatives in the events industry.
• Network of contacts within the events, hospitality, and media sectors.

Note: This job description is intended to outline the general responsibilities and requirements of the position. Additional duties may be assigned as needed to meet the evolving needs of the organization.

This is a full-time on-site role for a Sales Manager at Onebyte Pte Ltd located in Singapore. The Sales Manager will be responsible for managing and leading a sales team, developing and implementing sales strategies, and meeting sales targets. The Sales Manager will also be responsible for building and maintaining relationships with clients, identifying new business opportunities, and providing excellent customer service.

Qualifications

• Sales and Business Development skills
• Proven track record in achieving sales targets
• Experience in managing and leading a sales team
• Excellent communication and negotiation skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Knowledge of the Singapore market and industry
• Bachelor's degree in Business Administration or related field
• Experience in the IT industry is a plus
• Chinese Speaking background is a plus point as we have chinese speaking counter parties to liaise directly with

Job Description & Requirements

· Apply workplace Information and Communication Technology (ICT).

· Conduct interviews.

· Contribute towards a learning organisation.

· Develop a work team.

· Develop service operations.

· Develop service recovery framework.

· Facilitate innovation and lead team leaders to implement change.

· Facilitate the implementation of a productivity framework.

· Lead team leaders to develop business strategies and governance management.

· Lead workplace communication and engagement.

· Manage and review systems and processes.

· Manage crisis situations.

· Manage innovation in the business function.

· Manage laundry operations.

· Manage linen and uniform room operations.

· Manage loss/risk prevention.

· Manage workplace challenges with resilience.

· Monitor and reward performance across teams to manage achievement of results.

· Provide information for management to make decisions.

· Review and implement financial controls.

OTHER DETAILS

· Required to work on weekends & public holidays.

· Required to work on night shift

We thank you for your interest and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.

EA License ID: 18C9520

EA Registration ID: R1765753

Singapore Squash Rackets Association (SSRA) is the National Sports Association (NSA) for the sport of Squash in Singapore. We are governed by Sport Singapore (SportSG) and is a member of the Singapore National Olympic Council (SNOC), Southeast Asian Squash Federation (SEASF), Asian Squash Federation (ASF) and World Squash Federation (WSF).

SSRA was formed in 1970 and we are an Institute of Public Character (IPC) charity organisation. SSRA aims to promote, support and advance the sport of Squash in Singapore through our core values of Integrity, Teamwork and Diversity.

Programme Manager - Community Outreach

In line with our mission to promote, support and advance the Squash in Singapore, SSRA runs community outreach initiatives in concert with Sport Singapore’s Vision 2030 – Live Better Through Sport. With Squash set to make its Olympic debut at the Los Angeles 2028 edition, SSRA is looking to further our initiatives to widen the reach of our sport to further strengthen our Pathway Development programme.

We are looking for an enthusiastic and resourceful Programme Manager to develop, manage, and oversee our Community Outreach and related programmes. The ideal candidate will have a sharp business mind and proven ability to strategize and implement effective programme initiatives to grow our sport.

Objectives of Role

• Manage and grow the MARIGOLD Tryout and Follow-Up Programmes as part of our Pathway Development programme.
• Conceptualise, plan, strategize and execute squash outreach programmes, with the primary aim to extend the reach of squash to a diverse community, in concert with the objectives of SSRA, Sport Singapore and Ministry of Culture, Community and Youth (MCCY).
• Oversee multiple initiatives and projects to ensure programme goals are achieved.
• Be a key personnel in pitching for programme partnership and sponsorship with external parties.

Roles and Responsibilities

• Work closely with programme partners/sponsors, cross-functional teams and vendors to deliver the scope, deliverables, resources, work plan, budget and timeline of initiatives.
• Champion the programmes to extend reach of squash in the Ministry of Education’s National School Games (NSG) and Co-Curricular Activities (CCA).
• Prepare proposal and project documentation required for funding of initiatives and projects, as required.
• Develop and manage budgets for the initiatives and projects and be accountable for delivering against programme goals.
• Plan and run social media campaigns relevant to the programmes and events.
• Manage all communications and feedback to and from stakeholders.
• Review programme initiatives and projects to ensure relevance and effectiveness, and when required, produce reports to support findings.
• Participate and support all SSRA organised events, working closely alongside the Events and High Performance teams.
• Support the national-level Events and Programmes, when required.

Other Information

You will enjoy a very casual and friendly work environment, with flexible dress code and working hours.

If you are a sports fan, you will be at the Sports Hub and amongst many Singapore’s top athletes who train in the same venue.

Please note that due to the nature of the work and industry, there will be work on certain weekends and evenings. There needs to be some flexibility in working hours and where applicable, individuals will be compensated with time off in-lieu.

Skills, Qualifications and Personal Traits

• Preferred Bachelor’s Degree in Sports Management, Marketing, Business Management or related discipline. Diploma holders with experience are welcome to apply.
• Preferred two years of relevant experience in the sports, wellness or education industry. Experience working within National Sports Associations or trade/social organisations will be an advantage.
• Conversant with social media platforms, with an interest for keeping abreast of related trends.
• Advanced level in MS Office (Word, Excel, Outlook, PowerPoint) to be able to produce reports and presentations; desktop publishing will be an added advantage.
• Thinks outside the box, but realistic and rational on possibilities.
• Possess resourcefulness and acute analytical skills, with a keen eye for detail.
• Meticulous, and understands the importance of excellent organisation skills.
• Generally pleasant character who enjoys communicating and working with people.
• Must enjoy a strong and active interest in sports and wellness.

This job description is not to be regarded as exclusive, or exhaustive. It is intended to serve as a synopsis of the scope of work, and shall be amended accordingly, based upon the changing needs of the SSRA. Other duties commensurate with the level of the post shall be further determined by the SSRA, where applicable.

• Relevant working experience as Project Manager/Scrum Master in at least 2 Agile/Waterfall project development life cycle.

• Strong project management skills to manage projects with challenging timeline, changing requirements

• Strong stakeholder management skills to manage external dependencies, business users and management to report blockers and progress, and able to articulate clearly the project status

• Relevant experience in web-based development.

• Working experience in any Microsoft technologies.

• Familiarity with governance, audit in enterprise IT environments.

• Working experience in government environment

• Strong analytical, conceptualisation and problem-solving skills.

• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

• Results and customer oriented.

• Experience in Cloud – AWS and Azure.

• Team player with strong organization and people handling skills.

• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Key Responsibilities
• Manage & lead the project team
• Manage relationships with customer, third-party vendors & all stakeholders
• Ensure that all projects are delivered on-time, within scope & within budget
• Develop detailed project plan to track progress
• Create & maintain comprehensive project documentation.
• Identify, track & communicate project progress, milestones, deliverable changes &
dependencies within the schedule, costs, issues & risks
• Record & manage project issues & risks, & escalate to management when necessary
• Manage cross-functional conflicts & issues
• Monitor project progress & performance & provide regular progress updates to all stakeholders

Secondary Role – Service Delivery Manager
• Maintain positive relationship with customer
• Ensure customer experience is exceptional & Service Level Agreements are met
• Customer’s point of contact on operational & service management to ensure quick resolution
• Identify business needs & work closely with the account team on customer retention, contract
renewal & service extension
• Maintain detailed knowledge of the services provided to customer
• Run F2F or online weekly/monthly meetings with customer
• Provide weekly/monthly service delivery performance reports to customer
• Record meeting minutes & outcome, and ensure actions are completed on time & escalate
issues to line management
• Work with technical teams to manage conflicts & ensure tasks are carried out efficiently
• Inform account manager of any change of scope for billable services.

Skills, Qualifications & Experience
• 5+ years’ project management experience in IT industry
• PMP or similar certification is an added advantage
• Demonstrated experience in customer-facing environment
• Good customer-facing & internal communication skills
• Good written & verbal communication skills
• Strong teamwork & good resource planning skills with attention to details
• A self-motivator who can work both independently & as part of a team
• Good understanding and working experience in ITIL. Certification is a plus

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Description

The Product Manager will be responsible for providing strategic direction, product feature prioritization, product costing, while working closely with customers and sales specialist team for GTM initiatives to drive new sales.

Responsibilities

• The person must not only be knowledgeable of product development and management tools, but also able to put forth fresh perspectives and innovative strategies to drive product portfolios GTM.
• Responsible for Internet, IP Transit and CleanPipe services, product line strategies including go-to-market strategy, roadmap and executions.
• To manage and drive product lines budget/revenue target by close collaboration with sales and marketing on the GTM plan, customer acquisitions and pricing strategies.
• Manage financial targets for the product portfolio, including revenue, profit margins, and growth metrics. Develop and execute strategies to meet or exceed these financial goals
• Partner network sales specialist team to drive performance metrics for Enterprise Connectivity service line. Partner and collaborate with other division stakeholders Engineering team and Information Services to ensure smooth operations for connectivity.
• To have in depth understanding of competitive information, technology trend, develop insights and assess potential impacts to develop comprehensive business strategies for product, positioning, packaging and pricing.
• To collaborate with functional team (internal and external stakeholders) for the executions of product line roadmap, enhancement plan as well as product performance to meet customer requirements.
• Strong ability to build new product business case by analysing market requirements, technology trend, potential ROI and sales channel to secure resources, capex and opex for new product creation.
• To drive product related process efficiency and improvement to sales enablement with enhancing Customer Experience in mind.
• Planning and coordination of service migrations, supported by the Operations, Project Management, and Product Systems Platforms teams.
• Support initiatives to improve customer experience for users of our products and services

Qualifications

• Bachelor’s degree or Diploma in Computer Engineering/IT or related discipline
• At least 5 years of relevant working experience in the Telco, ICT arena - IT Network industry and involved in Pre-sales or Post-sales of medium to large/complex Infrastructure
• Familiar and conversant in Telco services – Domestic and Global – Internet, IP Transit, DDOS Mitigation, MetroEthernet, MPLS, SD-WAN
• Network and SI solutioning preferred
• Ability to perform independently and interface with customers, partners and account team
• Good knowledge of consulting frameworks and methodologies
• Excellent presentation/communication skills (written and verbal)