Job Description Summary

Customer-centric role, accountable for delivering service to the customer, within contractual framework. Leads practitioners to deliver high quality and reliable information technology services through equipment, systems, software products, or networked devices in line with their business needs. Integrated within customer account structure, interacts with the customer and partners with the Delivery Partner with knowledge of the services provided to the customer and customer business having the ability to propose and deliver customer-tailored solutions. Owns technical and managerial support to field engineers, technicians, system administrators, subject matter experts, and product support personnel who are delivering, managing, maintaining, deploying IT services. Responds to incidents, problems, changes, escalations, and situations where support is needed to fix problems in malfunctioning services, operations, software or equipment. Leads team, partners with Delivery Partners, Architects, SREs and the customer to co-create, design, deploy and run reliable, available and maintainable systems and services.

Service Availability Manager is required to oversee the IT operations and Delivery

Job Description

A Service Availability Manager is customer-centric role, accountable for delivering service to the customer, within contractual framework. Leads practitioners to deliver high quality and reliable information technology services through equipment, systems, software products, or networked devices in line with their business needs. Integrated within customer account structure, interacts with the customer and partners with the Delivery Partner with knowledge of the services provided to the customer and customer business having the ability to propose and deliver customer-tailored solutions. Owns technical and managerial support to field engineers, technicians, system administrators, subject matter experts, and product support personnel who are delivering, managing, maintaining, deploying IT services. Responds to incidents, problems, changes, escalations, and situations where support is needed to fix problems in malfunctioning services, operations, software or equipment. Leads team, partners with Delivery Partners, Architects, SREs and the customer to co-create, design, deploy and run reliable, available and maintainable systems and services.

Job Qualifications

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical Skills:

• 3-5 years of relevant experience
• Service and Project Management
• Proven experience in a customer-facing role with a strong commitment to delivering high-quality service within a contractual framework.
• Deep understanding of IT infrastructure, including equipment, systems, software products, and networked devices.

We are seeking a Strategic Partner Manager (SPM) to develop, manage and maintain relationships with key developer partners in APAC with heavy focus in Vietnam.

Ability to speak Vietnamese is a must as the key stakeholders that this candidate will liaise with are based in Vietnam.

This is a contract hire.

Responsibilities:

• Think creatively with prominent companies in the gaming industry to build durable, long-term, and scaled partnerships by understanding their strategy and goals
• Represent the company and provide thought leadership and perspectives in external meetings with partner executives
• Own adoption of the company's gaming platforms via developers and platform partners as scale
• Collaborate with cross-functional teams including product, engineering, design, marketing, and finance
• Track, analyze and communicate key quantitative metrics and business trends as they relate to partner relationships at scale
• Use analysis and gaming industry expertise to source and develop new partner opportunities
• Manage and consult existing partners on building up their success on the company's platform.
• Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders both internally and externally

Requirements:

• At least 4 years experience in business development or account management
• BS/BA in a highly quantitative field, such as Economics, Business commerce, or equivalent experience preferred
• Experience working effectively and cross-functionally with all levels of management, both internally and externally
• Ability to define, initiate and drive business opportunities in a fast-paced, rapidly changing environment.
• Good understanding of the internet industry.
• Advanced skill in MS Excel, and PowerPoint.
• Fluent in English and Vietnamese.
• Willingness and ability to travel
• Deep domain knowledge of the gaming industry
• Ability to handle day to day operational work to also structure, negotiate, and maintain significant and complex strategic relationships with game companies.
• Identify and leverage trends within industry of expertise/focus.

We are looking for a dynamic and self-motivated candidate to join the Asian team as Sales Manager Asia for the Infrastructure sector. The position offers a unique opportunity to work in a mission-driven, hyper-growth stage organization that is paving the way for a more sustainable real asset sector.

Your main responsibility is to co-develop and execute the GRESB Infrastructure business development plan for your assigned territory within the Asian region. This will require a specific focus on attracting new Infrastructure Members (asset owners, fund managers, asset operators) and building positive relationships with existing Members in the Infrastructure sector.

In this role, you will liaise with functional internal teams, including Member Relations, Member Success, Marketing & Communications, IT, and Product Development teams, to improve the entire Member experience.

This position will require travel across key Asian markets. Particular preference will be given to candidates located in Infrastructure heavy markets like Singapore and Hong Kong.

• 5-10 years’ experience in successful attainment of sales targets within the Infrastructure fund or asset sector. Experience with and knowledge of sustainability/ESG issues highly preferred
• Strong infrastructure industry network and the ability to develop this further
• University degree in a relevant field such as investment, real estate, infrastructure, business, economics or sustainable finance is required. Advanced degrees in any of the same areas is very attractive
• Self-motivated and able to thrive in a results-oriented and mission-driven environment
• Natural relationship builder with integrity, reliability and maturity
• Extensive experience with CRM software (e.g., Salesforce), MS Office, and video conferencing
• Experience delivering client-focused solutions to meet customer needs
• Proven ability to juggle multiple opportunity pursuits at a time, while maintaining sharp attention to detail
• Strong verbal and written communication skills
• Excellent organizational, commercial and interpersonal skills
• Must possess the right to work in the chosen location
• Fluency - both verbal and written - in English is mandatory

• Involvement in a dynamic international organization that has become the leading sustainability benchmark for real assets
• Opportunity to work with a highly talented and committed team in a supportive environment with loads of camaraderie
• Variable compensation plan to reward high sales achievement
• Annual leave of 25 days per calendar year
• Annual personal development budget
• Ability to build an international profile in your field
• Highly flexible working environment, but also the ability to work with people across time zones
• Annual company retreat

GRESB is an equitable, diverse, and inclusive workplace, one at which all workers — regardless of their gender, race, ethnicity, national origin, age, sexual orientation, identity, education, or disability — feel valued and respected. We are committed to a non-discriminatory approach to hiring and provide equal opportunity for employment and advancement in all of our teams and programs. We respect and value diverse life experiences and heritages and work to ensure that all voices are valued and heard. 

About GRESB 

GRESB is a mission-driven and industry-led organization that provides actionable and transparent environmental, social and governance (ESG) data to financial markets. We collect, validate, score and benchmark ESG data to provide business intelligence, engagement tools and regulatory reporting solutions for investors, asset managers and the wider industry.

Our vision: An investment industry that plays a central role in creating a sustainable world 

Our mission: To provide financial markets with actionable insights, ESG data and benchmarks.

Our ESG data and benchmarks now cover over USD 8.8 trillion in real estate and infrastructure value and are used by more than 150 institutional investors to make decisions that lead to a more sustainable world. We have an engaged community of asset managers who are proud to participate in our annual benchmarking process and a group of inspirational industry partners and ESG service providers who amplify our reach.

The GRESB team comes from diverse backgrounds with experience spanning sustainability, data science, software development, real estate, infrastructure, and the capital markets. We’re passionate about tackling the sustainability challenge by providing the insights that will power the markets of the future and enable investors to allocate the world’s capital in a more responsible way.

GRESB is an energetic group of over 100 people, covering dozens of different nationalities located in Amsterdam, with satellite offices in London, Paris, Berlin, Boston, Singapore and Sydney. We care deeply about creating a positive and inclusive working environment where everyone feels comfortable contributing their ideas.

Your Career

This Alliances Business Manager role will develop the full 360 degree Telco Service Provider (SP) partner led growth from leveraging partner teams and reach, especially for Managed Services. Reporting to the JAPAC Strategic Alliances Director, you will center your role on developing and growing partner led opportunities with SP partners who actively drive revenue for their business in Managed Security Services.

You will build the Go-to-Market (GTM) Plan for SP across the JAPAC Theatre as follows:

* Identify Focus Area Telco Service Providers (among the 6 geographic Areas of JAPAC Theatre)

• Executive & Business Unit Structures

• Unique Differentiator/s for each SP

• Solution Offerings to Embed PANW

* Execute & Enhance the GTM Plan

• Execute Joint Planning with Focus Partners

• Oversee Joint Solution Development

• Clarify or Develop the Market Messaging & Positioning

• Encourage Joint Sales, Presales, Channel Teams and Delivery Enablement

• Collaborate with Marketing for Demand Generation Campaigns

You will be responsible for educating and engaging the sales account teams within partners and at PANW on the benefits of tri-party collaboration. We win by deliberate joint account engagement to solve our joint customers biggest challenges of securing their digital way of life. Success in the role will also require developing a strong internal network across PANW teams, including Sales, Marketing, Area Channel Business Managers, Sales Engineers and most importantly our speedboat solutions specialists.

Your Impact

• Grow SP partner-led transactions - New Customer Acquisitions

• Embed PANW solutions into SP partners service offerings

• Business development with partners involvement to help activate them on PANW offerings

• Build a strong business network within the Area channels organizations - It is your responsibility to continue to nurture and grow your network

• Engaging with key stakeholders (PANW Area and Channel leadership, Channel Business Managers, Distributor Business Managers) to build and execute on a your SP channel plan

• As part of the overall JAPAC theater plan, activate Focus SP partners, then identify and recruit emerging SP partners who prioritise Cybersecurity in their Network or SOC go-to-market strategy

• Develop and execute business plans driving all aspects of the partner relationship to maximize growth opportunities and ensuring partner is well-positioned to deliver successful customer implementations and recommendations

• Work well in a team environment to ensure partner and customer satisfaction

• Design compelling value proposition that inspire partners to promote our solutions 

• Work with select partners and help them build a services catalog around our cloud security offerings

• Provide clear and consistent communication across the region with your dedicated partners to build strong partnerships throughout your assignment

• Lead regular business performance and relationship reviews with senior management and various stakeholders 

• Build and maintain activity of performance reports and activity dashboards

This role is a 12 month contract role based in Singapore. Work experience in Gaming Industry/Verticle/Domain is a must have.

We are hiring 3 headcounts for 3 different Market, Must have spoken language in Korean/Vietnamese/ Mandarin to effectively liaise with counterparts and client in the market.

Responsibilities:

• Collaborate with various departments to solve operational issues encountered by partners.
• Manage daily operations, including handling inquiries, ensuring compliance, resolving escalations, and managing contract-related activities.
• Perform internal operational tasks such as report preparation, outcome tracking, and updating internal teams and partners.
• Serve as an internal advocate, aligning partner needs with policy and platform teams.
• Become the team’s expert on operational policies and procedures.
• Proactively seek and implement improvements to the partner experience through clear communication and educational resources.

Requirements:

• Must Fluency in English and either Korean, Mandarin, or Vietnamese to effectively engage with clients and counterparts in these market.
• Bachelor’s degree or higher.
• At least 3-4 years of experience in online operations, customer success, account management, or project management within the Technology/Gaming sectors.
• Strong communication and presentation skills, with the ability to simplify complex issues.
• Proven ability to collaborate effectively across various management levels.
• In-depth understanding of internet technologies and operational workflows.
• Proficiency in MS Excel and PowerPoint for detailed data analysis and reporting.
• Technical aptitude, with knowledge of tools, IT languages, and systems being a plus.

The Service Delivery Manager is responsible for overseeing the end-to-end management of security vulnerability remediation processes. This role requires a deep understanding of security best practices, risk management, and IT service delivery. The successful candidate will collaborate with cross-functional teams to identify, prioritise, and mitigate security vulnerabilities by rolling out patches and fixes, ensuring the protection of organisational assets.

Responsibilities:

Vulnerability Management:

• Engage the Cyber Security team closely on the vulnerability management program, in the identification, assessment and prioritization of business-relevant vulnerabilities.

Remediation Management:

• Identification of solutions for assessed vulnerabilities.
• Develop and implement effective remediation plans according to the designated timelines.
• Track and manage remediation progress, ensuring timely closure of vulnerabilities.
• Engage stakeholders for any scheduled downtime to deploy remediation in the production environment.
• Coordinate with IT teams to implement necessary patches, updates, and configuration changes.
• Establish and maintain a vulnerability remediation knowledge base.

Risk Management:

• Coordinate with stakeholders for impact analysis.
• Develop rollback contingency plans for implementation challenges.
• Develop and implement risk mitigation strategies.
• Maintain up-to-date risk registers and reports.

Service Delivery:

• Ensure the delivery of high-quality security vulnerability management services.
• Monitor service performance metrics and identify areas for improvement.
• Manage service-related incidents and problems.
• Build and maintain strong relationships with stakeholders.
• Prepare monthly reports on progress and status of the remediation program.
• Ensure adherence to designate Service-Level Agreements

Team Management:

• Lead and manage a team of specialists in the remediation program.
• Assign tasks, set goals, and provide performance feedback.
• Foster a culture of collaboration and continuous improvement.

• Minimum of Diploma or Bachelor’s in information technology or relevant field
• Proven experience in security vulnerability management and remediation.
• Strong understanding of IT service management frameworks (ITIL, ITSM).
• Knowledge of security standards and regulations (e.g., ISO 27001, PCI DSS).
• Experience with vulnerability scanning and assessment tools.
• Excellent project management and organizational skills.
• Team management skills
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.

Desired Skills

• Strong experience in execution of security incident management and response
• Relevant certifications in Information Security or IT service management.
• Conversant with the knowledge of software products ranging from Solaris OS, Linux OS, Windows OS, Hypervisors (Nutanix, VMWare, Microsoft Hyper-V, Azure, Oracle VM, Apache & IIS Web Servers, Open SSL, IBM Websphere & CA Siteminder.

We provide:

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• A collaborative and supportive work environment
• The opportunity to work with leading organisations and make a significant impact on their service delivery strategies

We always ensure that all employees receive fair treatment and are given equal opportunities.

What are you waiting for? Apply now!

We regret to inform that only shortlisted candidates will be notified. Thank you for indicating your interest in joining our team.

A catering manager orchestrates the processes behind large-scale or intimate catering events. They are at the center of all operations, from menu planning and food preparation to managing staff and handling logistics. This role requires a blend of creativity, detail coordination and personnel management

The Catering Manager is in charge of planning and managing catered events. Their duties include consulting with customers to determine their needs, supervising staff that prepares food during an event, as well as serving it when needed.

Since most clients based are indian and able to speak Indian Languages

Must be able to handle indian & middle eastern cusines and menus.

• Oversee daily accounting operations, supervising the accounts payable, receivable, income audit, fixed assets, and general ledger functions.
• Ensure all Finance Operations comply with policies and procedures.
• Review, prepare and post journal entries, ensuring efficient and timely completion of month-end process.
• Prepare the trial balance and financial reports.
• Review and analyze all accounts before issuing final monthly financial statements.
• Responsible for preparation of the various monthly reports as required by Management
• Perform bank reconciliation and month-end reconciliation of all general ledger balances.
• Ensure that sub-ledgers and supporting evidence are in order and properly maintained to support the General Ledger.
• Ensure that all monthly balance sheets are balanced and all bank reconciliations are up-to-date.
• Ensure that relevant day to day transactions are completed and have been verified for the Director of Finance and General Manager to review and sign.
• Review the daily revenue report and Income Journal prepared by the Income Auditor.
• Manage prepaid and accrued expense monthly allocations as well as other allocated expense calculations and make sure that they are properly accounted for.
• Ensure timely updates to Fixed Assets Register and conduct periodic Fixed Assets counts.
• Review and submit quarterly GST reports
• Maintain close communication with the auditors and to communicate instructions for the preparation of internal and external audits, preparing all necessary data and documents, in conjunction with the Director of Finance.
• Assist the Director of Finance in compiling budgets and forecasts and to aid Department Heads by providing historical data or support details.
• Assist the Director of Finance in the preparation of cash flow projections and review/finalize capital budget for the Hotel.
• Assist in the implementation of the Hotel annual budgets.
• Ensure that all tax matters are treated in a proper manner and in compliance with related legislation.
• Be thoroughly familiar with the duties and responsibilities of all the Finance personnel under his/her supervision.
• Oversee the operations of the department during the Director of Finance’s absence and therefore, to be fully acquainted with the Director of Finance’s job descriptions in order to carry out those responsibilities.
• Be fully acquainted with the established financial standards and procedures set by the Hotel and in line with the Uniform System of Account for Hotels.

We are looking for a seasoned Technical Delivery Manager to join our team at Unison Consulting Pte Ltd. As a Technical Delivery Manager, you will be responsible for overseeing the successful delivery of technical solutions, managing project timelines and budgets, and ensuring high-quality deliverables.

• Strong SQL
• Reg Reporting experience
• Project Management
• ⁠Data warehouse background
• Proactive and Team management experience
• Moody's knowledge is plus

Responsibilities:

• Oversee the successful delivery of technical solutions, ensuring they meet project requirements and objectives.
• Manage project timelines, budgets, and resources effectively to ensure on-time delivery.
• Collaborate with cross-functional teams to ensure alignment and coordination of project deliverables.
• Communicate project status, risks, and mitigation strategies to stakeholders regularly.
• Identify and resolve project issues and risks in a timely manner.
• Monitor and report on project progress, ensuring key milestones are achieved.
• Provide technical guidance and support to team members, ensuring high-quality deliverables.
• Mentor and coach team members to foster their professional growth and development.
• Drive continuous improvement initiatives to enhance project delivery processes and outcomes.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience as a Technical Delivery Manager or similar role.
• Experience in managing technical projects from inception to delivery.
• Strong knowledge of project management methodologies and tools.
• Excellent leadership and communication skills.
• Ability to multitask and prioritize competing demands.
• Strong problem-solving and decision-making abilities.
• Experience in the technology or consulting industry is a plus.

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms. 

We are a team of 500  builders from 18 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

Mission

This person has two business to look at

1. Sleek Business Account - which is an account we give our customers when the get onboarded with us.
2. Company Secretary Services

Goal is to achieve a near 90+% of automation using AI for the company secretary services for us to bring in operational efficiency and help businesses with better operations management ant scale.

For Sleek Business Account increase our AUM and MAU by minimum of 20% in next 6 months from current levels.

Attributes

• Ability to influence stakeholders and get agreement on your thoughts and solutions
• Ability to understand users without they answering your questions
• Great people management skills
• Autonomy (proactively seeks out solutions without waiting for their manager to ask them)
• Persuasive (great listener and can move others to action)
• AI-ready and curious (ability to identify and deliver on opportunities for AI in our product suite)

Position Duties

• Should be able to get hands dirty, get deep into understanding the pain points of users without having input from them
• Thinking about simple solutions which create a bigger business impact, but at same time not loosing the long term focus.
• Has ability to present thoughts backing data
• Ability to convince stakeholders in what he/she believes
• Ability to think and execute on how AI can solve some of our business problems

• Minimum 5 years of product management experience. Working on a 0 to 1 journey will be an added advantage.
• Entrepreneur mindset to solve things and an attitude that any problem is my problem
• Experience with banking products will be an added advantage.

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness.  As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place.  We are the 1st international incorporation and accounting brand to achieve B Corp certification status, meeting the highest standards of social and environmental impact performance. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

COMPANY DESCRIPTION

With a capacity of around 430 beds, Peacehaven provides compassionate, individualized, holistic care to all without discrimination. We offer a comprehensive gamut of services to care for the sick, frail and elderly who have physical or mental disabilities with minimal or no appropriate caregiver support at home.

Peacehaven has also been awarded the bizSAFE level 4 status which affirms our commitment to safety and health standards at the workplace.

The Salvation Army, Singapore - Peacehaven Nursing Home

RESPONSIBILITIES

• Develop and implement the Centres' Business Continuity Management Programme.
• Oversee daily operations of the Centre, ensuring compliance with licensing standards.
• Collaborate with key partners to plan, monitor, and implement programs and schedules effectively.
• Supervise referrals to daycare services and ensure optimal utilization of those services.
• Work closely with the Nursing Department to provide optimal care to clients and families.
• Manage and monitor the annual budget to ensure optimal resource utilization and allocation.
• Maintain and update all operational documentation for audit purposes.
• Ensure the safety and security of the day centre environment for clients, staff, and the public.
• Ensure staff adherence to regulations and policies, and manage disciplinary actions.
• Ensure adequate staffing in accordance with Agency of Integrated Care's guidelines.
• Manage staff performance review and annual appraisal.

• Degree in Healthcare related preferred.
• A minimum of 3 years of supervisory experience in healthcare or senior care settings.
• Required to travel between the three centres.

Work Location(s)

Peacehaven Changi Day Centre

7 Upper Changi Road North Singapore 507705

Peacehaven Bedok Day Centre

Block 121 Bedok North Road Singapore 460121

Peacehaven Bedok Arena

Block 187 Bedok North Street 4 Singapore 460187

Working Hours

Under normal circumstances the hours of duty will be as follows:

8.30am to 5.45pm (Monday to Friday)

• Implementation experience of Payments processing lifecycle, Payment types like – ACH, RTGS, Real-time, Cross border.
• Good knowledge of Core Banking Applications like Flexcube (12x & 14x) & Finacle (10x),
• Experience in OBPM (Oracle Banking Payments) and trade application OBTF (Oracle Banking Trade Finance).
• Experience of ISO 20022 migration - SWIFT transformation of MT to MX worldwide for all banking payment & non-payment messages.
• Good knowledge of MT, PACS, PAIN, and CAMT messages with implementation experience.
• Experience in Payments Engines/ Payments integration layers/ Payments Channels/Bulk Payments
• Lead and manage end-to-end payment projects, ensuring successful delivery within timelines and budget.
• Collaborate with cross-functional teams to define project scope, goals, and deliverables.
• Develop and maintain project plans, timelines, and resource allocation.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Coordinate with stakeholders to gather requirements and ensure alignment.
• Manage vendor relationships and contracts related to payment projects.
• Provide regular project status updates to stakeholders and senior management.
• Ensure compliance with industry standards and regulations in payment processes.
• Conduct post-project reviews and identify areas for improvement.

• Bachelor's degree in Business, Finance, or a related field.
• Proven experience in project management, preferably in payment-related projects.
• Strong knowledge of payment systems, processes, and technologies.
• Excellent communication and stakeholder management skills.
• Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously.
• Strong organizational and problem-solving abilities.
• Knowledge of industry standards and regulations in payment processing.
• Experience in vendor management and contract negotiation.

Infrastructure Project Manager who will be responsible for the managing and implementing of Infrastructure-based projects with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements.  The Infrastructure Project Manager is also responsible for the following scope in addition to project administration, resource scheduling, project financial health monitoring, risk/issue management and quality assurance.

Project & Service Management

Lead, deliver and maintain projects within time, scope, and cost

Ensure project delivery quality

Plan & establish project schedules, quality plans, budgets, and communication and risk management plans

Manage issues arising out of scope definition and disputes that impacted scope, schedule, and cost

Manage issues arising from integration of various components of the project, e.g. hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc

Manage project financials, ensuring project cost/ revenue forecast is done accurately

Oversee the implementation of the project with regards to schedules, budget, manpower and quality

Resolve project overrun issues 

Track project progress and report to Senior Management and Customer

Manage resources in terms of mobilizing resources during different periods of time from team to team to maximize productivity or minimize wastage

Lead the project and service team on smooth project transition to operation in accordance with customer requirement and processes.

Manage project operation and ensure service level is maintained without financial penalty and security incident due to negligent or lack of awareness 

Customer/Vendor/ Stakeholder Management

Manage contracts and subcontractors

Effectively engaged stakeholders in project decisions and execution

Build long-term customer relationships by anticipating and exceeding customer’s expectation

Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs

Strong customer-service orientation

Stakeholder Collaboration: Collaborate effectively with cross-functional teams (IT operations, engineers, vendors) to ensure project success.

Scope and Risk Management: Oversee project scope, budget, and risk, ensuring alignment with network objectives.

Experience in managing government-approved vendors and contractors.

Understanding of procurement processes and contract management within the public sector.

Team Management 

Work cohesively, lead, guide, manage and motivate the projects’ team members in delivering quality project works, eliminating project exceptions, and delighting the customers

Plan for optimal use of resources across teams comprising of Project and Technical competencies

Manage performance review of team and maintain open communication with team for feedback on continuous improvement

Ensure high individual and staff billability

Technical Skills

Network and Server Infrastructure: Proficiency in designing, implementing, and managing network infrastructure components such as routers, switches, firewalls, load balancers, servers, storage, middleware and VPNs.

Cloud Technologies: Familiarity with cloud platforms (e.g., Azure, AWS, Google Cloud) and their infrastructure services.

Virtualization: Knowledge of virtualization technologies (VMware, Hyper-V, KVM) for server consolidation and resource optimization.

Storage Solutions: Understanding of storage technologies (SAN, NAS, DAS) and data management.

Security: Awareness of security best practices, including access controls, encryption, and vulnerability management.

Project Management Tools: Proficiency in using project management software (e.g., Microsoft Project, Jira) for planning, tracking, and reporting.

Change Management: Knowledge of change control processes and tools to manage modifications to infrastructure.

ITIL Framework: Familiarity with ITIL principles for service management.

Scripting and Automation: Basic scripting skills (e.g., PowerShell, Python) to automate repetitive tasks.

Disaster Recovery and Business Continuity: Understanding of DR/BC planning and implementation

This position will be the dedicated Compensation & Benefits resource supporting our International Developmental Licensed Segment (Asia, EMEA and Latin America Business Units) as well as our Corporate Function employees located in our Dubai, Hong Kong, and Singapore Corporate offices. This role will be responsible for local design and the day-to-day analysis, evaluation, execution, and communication of programs and policies related to compensation and benefits.  The Rewards Lead will work cross-functionally with HR Business Partners, Business Unit Leaders and Global Total Rewards (GTR) to ensure competitive Rewards offerings for the IDL organization and employees in the Asia, Latin America and EMEA regions.

Responsibilities:

• Provide regional support to HR as it pertains to Rewards throughout the waved implementation of a new global Human Capital Management system, Global People Transformation initiative and opening of a Shared Services capability centre
• Participate annually in local salary surveys to ensure base pay and allowances are properly benchmarked and competitive
• Evaluate new roles for adherence to McDonald’s global job levelling criteria using Mercer’s IPE (International Position Evaluation) Tool
• Market price positions at all levels of the organization utilizing external market data and internal position comparisons to develop and maintain salary range structures by country
• Support IDL segment/business units and corporate functions by preparing local compensation recommendations to facilitate promotions, demotions, international transfers, and lateral job changes
• Act as the IDL focal for the Annual Compensation Cycle, providing input into local country merit budgets and merit planning guidelines, educating managers on the process and timeline, reviewing planned merit, bonus and equity recommendations, providing rollup reporting to IDL Business Leaders and HRBPs, and facilitating BU calibrations
• Act as the IDL lead and country focal for annual Pay Equity analysis, reporting, and remediation
• Annually, or as needed, review and benchmark Benefit & Wellness offerings, providing HRBPs and GTR with recommendations for local changes/enhancements to external ensure market competitiveness
• Conduct ad-hoc analysis as needed to support data driven decision making
• Partner with other Total Rewards team members to develop education/communication materials on compensation fundamentals and identify opportunities to streamline, standardize and enhance existing processes

We are looking for Payment Operations Senior Specialists to join our APAC Payment Operations Regional team in Singapore. 

Here’s how you’ll be contributing to the APAC Payment Operations Team

• Maintaining consistent and high level execution of recurring tasks & responsibilities within the designated domain;

• Investigating, solving and escalating any issues connected to respective domain in a timely manner;

• Acting as the first level escalation point on the cases and crisis level within own domain, and handling incidents in your area of expertise;

• Supporting stakeholders in solving complex problems related to their area of ownership and ensuring timely and relevant communication;

• Driving product and process improvement in their domain in collaboration with stakeholders;

• Coordinating product and processes related risk assessment and mitigation initiatives;

• Supporting or owning training and mentoring responsibilities of new and existing specialists.

This role will give you the opportunity to: 

• Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing the efficiency of the whole operations organisation, driving us towards Mission Zero!

• Challenge Yourself - You’ll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.

• Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems!

• Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. We’re 5500+ Wisers with 125 nationalities located in offices from Tampa to Tokyo, and much like our product, we operate without borders across teams and locations. We get it done!

Responsibilities

Conduct and Discipline

• Monitor absent employee, serve letter of breach of contract
• Put up cases for union appeal to HQ
• Monitor excessive MC cases Board of Inquiry (BOI)
• Upon receipt of approval by Head Depot to convene a BOI, arrange for BOI Chairman and members (inclusive of Union representative) to conduct the

BOI Union Appeal / CPS System

• Coordinate and arrange with Union on the appeal sessions. Inform Interchange Managers on the appeal dates and venue.
• Update BC files on past disciplinary records for appeal.
• Update the outcome of the appeal cases and send to IGs for follow-up action
• Maintaining the CPS System

Welfare & Benefits

• Co-ordinate free bus, order wreath upon death of employee immediate family member
• Issue of employee pass to recruit, and replacement for lost and damaged ones
• Monitor renewal of driving license/vocational license/work permit/employment pass
• Monitor renewal BCs who are due for contract renewal
• Cancellation of WP and employment pass, withdrawal of VL (non-local) upon BC leaving Company
• Monitor staff due for retirement
• Put up retirement case on optional/medical ground for approval
• Issue letter of certification of employment when required
• Assists in organizing monthly/quarterly orientation sessions for Head Depot

Others

• Assist on other duties as assigned

Requirements

• 2 years of relevant experience
• Candidate must possess at least a GCE ‘A’ or Diploma in Human Resource Management or equivalent
• Organised, meticulous and task-oriented
• Proficient in MS office
• Team player
• Preferred IHRP certified
• Good verbal and written communication skills in both English and Mandarin in view our primary stakeholders converse mainly in these 2 languages. Able to converse in dialects is an advantage
• Enjoy working in fast-paced environment

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Act as a coordinator between the hotel and the FEHD.
• Lead the FSMS team, arrange the monthly meeting and chair the meeting.
• Plan and implement the FSMS program.
• Train employee in the food safety policies.
• Conduct monthly internal hygiene inspection and report writing.
• Assist in corrective actions.
• Investigate food safety incidents and submit reports to the F&B Manager, Executive Chef, Resident Manager and/or General Manager of an individual hotel.
• Ensure employees’ personal hygiene are maintained tip-top at all times.
• Record keeping. Ensure all the temperature records are filled out correctly.
• Arrange food samples for laboratory tests.
• Accompany the auditor in the external audit.
• Recruit, induct and train Food Safety Officers.
• Ensure cleanliness and appearance of all Offices, Kitchens and related areas.

Job Responsibilities:

• Lead the planning, execution, and completion of the projects, ensuring they are delivered on time and within budget.
• Develop and manage project schedules, budgets, and resources to meet project objectives.
• Coordinate with clients, stakeholders, consultants, and subcontractors to ensure effective communication and collaboration throughout the project lifecycle.
• Conduct regular site inspections and progress meetings to monitor project status, quality, and compliance with safety regulations.
• Identify, assess, and mitigate potential risks and issues that may impact project delivery.
• Prepare and present progress reports and updates to stakeholders, ensuring transparency and accountability.
• Ensure all construction activities adhere to environmental, health, and safety regulations and standards.
• Implement best practices and continuous improvement strategies in project management to enhance efficiency and outcomes.

Job Requirement:

• Bachelor's degree in Building Engineering or a related field.
• Professional Engineer (PE) certification recognized by the Professional Engineers Board Singapore or accreditation as a Professional Project Manager (PPM) by the Singapore Project Management Institute (SPM).
• Minimum of 10 years of experience in project management
• Demonstrated experience in managing the safety and timely delivery of large-scale projects.
• In-depth knowledge of construction methods, materials, and regulations.
• Excellent project management skills, including the ability to handle multiple tasks and priorities effectively.
• Strong leadership and team management capabilities.
• Exceptional communication and interpersonal skills.
• Proficiency in project management software and tools.
• Strong problem-solving skills and the ability to make informed decisions under pressure.
• Experience with industrial or treatment plant projects in Singapore
• Familiarity with local construction codes and standards.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Government Solutions Business Unit is looking for a Project Manager

Internal Code: A24093

What will you do?

• Manage IT projects from award of tender to delivery and maintenance, while keeping time, quality and costs constraints under control
• Develop overall execution plan & ensure the roles and responsibilities, deliverables and schedule are clearly communicated to the team members and customers
• Manage development phases of the project, i.e. plan, assign and track progress of development
• Document project specifications and design and implement system based on requirements gathered
• Maintain excellent client relationship with the customer
• Conform to best-practice Project Management processes and documentation
• Technical Presales
• Engage customers in the study and analysis of their requirements and customise solutions according to their needs
• Do presales demonstrations & presentations at the customer’s side
• Provide technical inputs to tenders and proposals
• Assist in preparing sales kits
• Oversee the setup and maintenance of demo sites and systems from ground up

What are we looking for?

• At least 5 years of IT Application PM experience in recent years.
• Well versed in Agile and Waterfall methodologies and execution
• Recent relevant experience in Vendor and Contract Management, Change Management / Service Request Management, Problem/ Incident Management.
• Strong analytical, conceptualisation and problem-solving skills.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.
• Results and customer oriented.
• Effective communication skills.

It will be advantageous if you have:

• Relevant experience in supporting Government Projects.
• Exposure in managing project budget, timeline as well as scope.
• Experience in supporting applications operations.
• PM certifications, SCRUM master certification and/or practical experience with Agile Methodologies, tools and delivery.
• A strong understanding of cloud services, including AWS (Amazon Web Services) and Microsoft Azure.
• A proven track record of managing government/complex projects from inception to completion, ensuring they are delivered on time, within scope and budget.

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Government Solutions Business Unit is looking for a Project Manager

Internal Code: A24093

What will you do?

• Manage IT projects from award of tender to delivery and maintenance, while keeping time, quality and costs constraints under control
• Develop overall execution plan & ensure the roles and responsibilities, deliverables and schedule are clearly communicated to the team members and customers
• Manage development phases of the project, i.e. plan, assign and track progress of development
• Document project specifications and design and implement system based on requirements gathered
• Maintain excellent client relationship with the customer
• Conform to best-practice Project Management processes and documentation
• Technical Presales
• Engage customers in the study and analysis of their requirements and customise solutions according to their needs
• Do presales demonstrations & presentations at the customer’s side
• Provide technical inputs to tenders and proposals
• Assist in preparing sales kits
• Oversee the setup and maintenance of demo sites and systems from ground up

What are we looking for?

• At least 5 years of IT Application PM experience in recent years.
• Well versed in Agile and Waterfall methodologies and execution
• Recent relevant experience in Vendor and Contract Management, Change Management / Service Request Management, Problem/ Incident Management.
• Strong analytical, conceptualisation and problem-solving skills.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.
• Results and customer oriented.
• Effective communication skills.

It will be advantageous if you have:

• Relevant experience in supporting Government Projects.
• Exposure in managing project budget, timeline as well as scope.
• Experience in supporting applications operations.
• PM certifications, SCRUM master certification and/or practical experience with Agile Methodologies, tools and delivery.
• A strong understanding of cloud services, including AWS (Amazon Web Services) and Microsoft Azure.
• A proven track record of managing government/complex projects from inception to completion, ensuring they are delivered on time, within scope and budget.

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

REVENUE MANAGEMENT STRAGEGY SUPPORT

• Support the Hotel Management and Director of Revenue Management to define the hotel strategy (in terms of business mix and pricing by season and type of day) for the future periods

REVENUE MANAGEMENT PERFOMANCE

• Analyze in detail the hotels results and performance (average rates, occupancy rates, RevPAR..). Survey the market and competitors in terms of performance (RevPAR Index, market penetration…), pricing and availability as a basis for future tactical decisions with the Hotel GM.

REVENUE FORCASTING

• Ensure an accurate and dynamic forecast for the future dates(by room and revenue by segment and day) based on the RM referenced systems recommendations and a daily monitoring of the data (portfolio, booking pick-up,events, calendar events)

PRICING, PLANNING & DISTRIBUTION OPTIMISATION

• Take daily decisions to optimise the hotel turnover. Decisions in terms of pricing, inventory management (RMLs open/close), group quotation, distribution channels... Ensure that these recommendations are implemented in reservation and reception, and that systems (PMS, CRS/TARS, RMS) are updated accordingly. 

REVPRO CULTURE

• Ensure that a “RevPRO culture” is spread in the hotel, through the animation of weekly yield meetings and regular coaching and training sessions for the hotel teams 

OTHER RESPONSIBILITIES 

• Pricing and distribution loading across all systems and tools

Job Summary

We are seeking an experienced and results-driven Digital Marketing Manager to join our team supporting our client in the Financial Services sector. The ideal candidate will lead the planning, execution, and optimization of the online marketing efforts. The primary goal is to grow the brand's influence while increasing brand loyalty and awareness. The Digital Marketing Manager will oversee various digital marketing channels, including SEO / SEM, email, social media, and display advertising campaigns.

Mandatory Skill-set

• Bachelor’s / Master's Degree, preferably in marketing or business management or related field
• At least 8 years of experience as a content manager with experience in online community building;
• Experience in managing customer-facing platform with metrics that demonstrate improvements in both customer satisfaction and cost management;
• Strong understanding of project management and the documentation essential to all digital projects such as scope of work, project brief, functional specifications, user acceptance tests, timelines;
• Experience with A/B testing, conversion rate optimization (CRO), and user experience (UX) principles;
• Eye for detail and a creative and strategic thinker;
• Adaptable to changes and new technologies;
• Excellent communication, project management, and analytical skills;
• Build relationships and work effectively with numerous departments across the region;
• Takes initiative to improve current state of things and adaptable to embrace new changes.

Desired Skill-set

• Proficiency in Adobe Experience Manager (AEM);
• Familiar with Adobe Enterprise Manager, or has done Website work and development.

Responsibilities

• Develop and implement comprehensive digital marketing strategies to achieve business objectives, including lead generation, brand awareness, and customer acquisition;
• Plan and execute all digital marketing campaigns, including SEO/SEM, email marketing, social media, content marketing, and display advertising;
• Optimize content and website structure for search engines to improve organic search rankings;
• Manage paid search campaigns to maximize ROI;
• Monitor, analyze, and report on key performance indicators (KPIs) such as conversion rates, traffic, and campaign effectiveness;
• Work closely with cross-functional teams, including C- Level Stakeholders, sales, product, and creative teams, to align marketing strategies with business goals;
• Design content and stories to support the specific product features of the apps, marketing campaigns as per product messaging;
• Keep up-to-date with the latest digital marketing trends, tools, and best practices.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Team Summary

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers, and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operations, and macroeconomics, VCA drives high impact and tangible financial results.

At VCA Digital Practice, we drive digital enhancements and transformations for our clients to thrive and compete in a digital world. We help our clients with various capabilities that accelerate digital channel sales, enhance payments, and create superior digital experiences.

What a HCD Design Senior Manager does at Visa Consulting and Analytics

• You will drive co-creation of new solutions and digital journeys, by leveraging design principles and HCD approach

• Communicate visually through storyboards, wireframes, interactive prototypes and concepts.

• You will join engagement teams serving our clients and gain exposure to a spectrum of topics that are complex in scale and scope, intellectually demanding, and deadline driven.

• You will work in teams of typically 3 – 5 consultants/designers, taking charge of specific aspects of the project. You will do extensive  research, source data, lead cocreations  and contribute to identifying potential solutions for a specific client problem or challenge.

• Rapidly convert ideas into working prototypes, meshing-together solutions/capabilities that exist within Visa or externally.

• Conduct and/or support in-depth market testing using various qualitative and quantitative research methods

• Develop a nuanced understanding of emerging digital payment trends as well as Visa’s capabilities and be able to apply them to clients’ business problems to actively engage with clients and co-develop meaningful solutions to address their challenges.

• You will also present results to internal Visa stakeholders, client management and at-times implement recommendations in collaboration with client team members.

• Contribute to key Practice building initiatives – Capability / IP generation, training, mentorship, team initiatives.

Projects you will be a part of:

At Digital Practice, you will learn how to design, build, scale, and transform digital businesses. You will learn about Digital Payment Products, Building New Digital Capabilities and Scaling user loyalty and revenues by leveraging cutting edge digital capabilities.

You will have opportunities to hone your functional expertise with Digital Practice and your core business skills. You will have opportunities to learn on the job and through formal training programs. We work on a wide variety of topics and this experience will offer a great platform to build your career.

Job Responsibilities:

• Lead the planning, execution, and completion of the projects, ensuring they are delivered on time and within budget.
• Develop and manage project schedules, budgets, and resources to meet project objectives.
• Coordinate with clients, stakeholders, consultants, and subcontractors to ensure effective communication and collaboration throughout the project lifecycle.
• Conduct regular site inspections and progress meetings to monitor project status, quality, and compliance with safety regulations.
• Identify, assess, and mitigate potential risks and issues that may impact project delivery.
• Prepare and present progress reports and updates to stakeholders, ensuring transparency and accountability.
• Ensure all construction activities adhere to environmental, health, and safety regulations and standards.
• Implement best practices and continuous improvement strategies in project management to enhance efficiency and outcomes.

Job Requirement:

• Bachelor's degree in Building Engineering or a related field.
• Professional Engineer (PE) certification recognized by the Professional Engineers Board Singapore or accreditation as a Professional Project Manager (PPM) by the Singapore Project Management Institute (SPM).
• Minimum of 10 years of experience in project management
• Demonstrated experience in managing the safety and timely delivery of large-scale projects.
• In-depth knowledge of construction methods, materials, and regulations.
• Excellent project management skills, including the ability to handle multiple tasks and priorities effectively.
• Strong leadership and team management capabilities.
• Exceptional communication and interpersonal skills.
• Proficiency in project management software and tools.
• Strong problem-solving skills and the ability to make informed decisions under pressure.
• Experience with industrial or treatment plant projects in Singapore
• Familiarity with local construction codes and standards.

Team Summary

The Implementation team are responsible for managing end-to-end lifecycle of client or network partner implementations (onboarding, offboarding or remediation). This role will be responsible for leading the end-to-end lifecycle of a particular client or network partner implementation. This may include:

• Planning network partner or client onboarding, offboarding or remediation activities, across the full delivery lifecycle
• Managing the execution of the client or network partner implementation including capturing and reporting the status of core implementation tasks
• Managing network partner mandatory route changes (including key legal and compliance reviews and approvals)
• Supporting handover of client or network partners to BAU teams, ensuring all appropriate governance and sign-off has been finalised
• Support continuous improvement of the implementation playbook through routine and bespoke analysis to identify improvement opportunities and feedback to readiness teams to adjust the playbook

What an Implementation Manager does at Visa:

This role will report to the Director, Implementation and shall:

• Manage key implementation objectives, deliverables, milestones, dependencies and success criteria in collaboration with the sponsor and other stakeholders.
• Ensure risks are accounted for and that an appropriate risk management process is in place and followed appropriately by the team.
• Ensure all stakeholders are kept up to date on progress, potential risks and delays, budget concerns, etc.
• Anticipate issues and delays that may occur and put contingency plans in place as appropriate.
• Respond to issues, challenges and concerns that arise during the implementation, challenging and pushing back as required.
• Manage the relationship with both internal and external senior stakeholders, escalating only in the most complex situations.
• Work with others to utilise multiple information sources in order to resolve complex problems, identifying potential solutions and recommendations.
• Explain complex issues and work with others to reach a consensus in order to achieve objectives/success criteria.