Job Scope

• To provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.
• To monitor and respond to alarm signals within service level targets.
• To attend to customers’ inquiries on products, accounts and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction.
• To gather customer feedback, identify problem trends and highlight to Team Leader & Supervisors for discussion, service enhancement and resolution of problems.
• To ensure that standard operational procedures (SOP) are adhered to.
• To profile accounts based on account types and key priority accounts.
• To demonstrate strong work commitment and work ethics.
• To highlight SOP non-compliance to Team Leaders for correction, corrective and preventive actions.
• To adhere to plan work schedule & be available for overtime during emergencies in short notice.
• Able to perform rotating 12hours shift work, 4 days a week
• You should possess at least GCE O Level / Nitec
• 1-2 years' experience in fast-paced Call Center environment
• Security Officer with basic computer knowledge may apply.
  
  
  Special Knowledge or Skills:
  • Pleasant disposition with good communication skills
  • Fluency in a second language
  • Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Description

To conduct security duties at patrol, escort duties, static duties and other assignment as required. To ensure the safety and security for all personnel and premises.

Roles and Responsibility

• To perform 12hrs shift duties at any deployed sites
• To perform safe entry for staffs, workers, visitors and contractors
• To safe guard the premises through surveillance and patrols
• Identify and report unusual or suspicious movements in occurrence
• Perform access control duties at the check-point
• To monitor CCTV surveillance when required
• To update and report any fire alarm activation

Qualifications and Education Requirements

• ‘N’ Level or ‘O’ Level
• Valid PLRD license with RTT attained
• 1 year working experience

Preferred Skills

• Able to speak and write English
• Knowledge of Fire drills
• Team player

Be a part of our diverse family at Hai Leck, embracing each other as you discover your unique career potential and find your perfect fit with us. We are committed to unlocking your potential and guiding you to success. Our employees are valued down to their skills, and we are committed to training them and expanding their knowledge.

We would be pleased to welcome you at our family in Hai Leck if you are a suitable member.

Email us at [email protected] now!

Job Descriptions

. Perform market research and generate interest in our applications

· Provide phone, e-mail, remote (80%) and onsite (20%) support

· Assist in testing software before release to customers

· Ability to deliver online training to customers

· Involve in business analysis for new feature development

· Create user guides for product features

· End to end service delivery from pre-sales demo, implementation and testing.

· Participate in installation, upgrade of software and assist in documentation of software products

Job Requirements

· Candidate must possess at least Professional Degree in Computer Science/Information Technology or equivalent.

· Working experience in business application support

· Experience in vendor environment

· Required Skill(s): Basic MSSQL queries, HR/ERP/Accounting Software Support

· Preferably have experience working in long term care or charity sector

· Team player with good analytical skills

· Looking for someone with support and project implementation for off the shelf ERP or accounting products

Business Analyst - Payments (Banking)

• 10 months contract

The Client

• MNC Bank

The Opportunity

• Provide PM/ BA support for global payments related project, focusing on identification & documentation of regional payments activities.
• Perform root cause analysis of payment related Operational Risk Events and how these will be resolved through identified solutions, identifying any gaps requiring further solutioning.
• Support Ops SME’s in determining key business requirements for identification of payments flows.
• Identifying and documenting key data elements within processing systems to enable rules based controls to be set for management of large and anomalous payments.
• Deliver business requirements, prepare testing plans and execute/oversee testing and development of associated project artifacts as required for deliverables.
• Day-to-day management of individual project responsibilities including milestone setting, task and actions management, co-ordination, and execution of plan within required timelines and to stakeholder quality expectations.
• Support and manage business ad-hoc queries and requirements.
• Foster and maintain relationships with business and technology stakeholders and support engagement in working groups, steercos, and workshops where required.
• Identify key project risks, whether stated or not, and manage to resolution or escalate accordingly.
• Can exercise independence of judgement and autonomy and can operate with a limited level of direct supervision.
• Requires attention to detail when making judgments and recommendations based on the analysis of factual information.

Your Background

• Degree in Banking or equivalent with 6-10 years’ of relevant experience.
• Track record as a Business Analyst/ Program manager within the Financial Services/Investment Banking industry.
• Knowledge of Markets Operations businesses/ functions is required. Knowledge & understanding of payments workflows and controls beneficial.
• Ability to work independently, multi-task, have great attention to detail and take ownership of various parts of a project or initiative.
• Able to lead conference calls and produce meeting agendas, materials, and minutes.
• Have experience of leading User Acceptance Testing (UAT) projects, including overseeing the development & implementation of the UAT test plan, scripts and tools using the detailed functional requirements document.
• Must be extremely organized, motivated and a self-starter.
• Ability to prioritize and multi-task is key.
• Excellent analytical and problem-solving skills and ability to clearly document findings and put together proposals for solutions.
• Excellent Excel, Powerpoint and process mapping skillsets required.
• Ability to work in fast paced environment under tight contractual deadlines.
• Excellent communication and stakeholder management skills, with the ability to communicate to a range of audiences and facilitate discussions.
• Willingness to ask questions, challenge the process and seek out answers.

Interested parties please click "Apply Now" or contact Chevelle (EA Reg no: R1762272) at [email protected]

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248

Location : Orchard , Singapore

Industry : Retail

Working hours : 3 Different rotating shifts inclusive of weekends and PH : 8am-5pm ; 1pm-10pm & 930pm-930am

Benefits: Basic + AWS + Variable bonuses

· Assist in the supervision of in-house security personnel and Agency guard services

· Performs rotating & night shift-duty to provide security and patrol company premises according to specified procedures

· Inspection & monitoring of security passes & goods at selected locations

· Render assistance in emergencies & investigations

· Possess a WSQ Certificate in Security Operations

• Minimum 2 years of security experience

Functional Competencies:

1. Collaborate with Business to understand internal and external factors impacting sales and margins and implement opportunities to grow business performance.
2. Develop and maintain costing models to ensure that cost drivers are understood, and activities are priced to recover true cost.
3. Provide key financial support to Business by performing variance analysis including monthly results, budget / forecast.
4. Performing analysis on a balanced set of KPIs reflecting all aspects of the business performance, ensuring early identification of issues as well as outcomes.
5. Prepare and Manage budget and forecasts and ensure timely submission reporting.
6. Develop and manage the order book and procedures to streamline the revenue and expenses projections.
7. Support the enhancement of processes and development of key financial and operational metrics / dashboards/reports to improve efficiency and analytical capabilities.
8. Ensure data integrity in contracts profitability management.
9. Liaise with External & Internal Auditor for Audit process.

Requirements:

1. Bachelor of Accountancy with minimum 5 years working experience in financial planning and analysis.
2. Good accounting and business knowledge.
3. Has a keen eye for details and strong analytical skills.
4. Good interpersonal skills and able to interact well with management staff.

The ideal candidate will use their passion for analytics to provide insights to the business covering a range of topics. They will be responsible for conducting both recurring and ad hoc analysis for business users.

Dashboarding and presentation Ability to create dashboards to link, report, and analyze metrics based on available data.

knowledge of design parameters, sampling strategies, data collection, and analytical techniques.

Responsibilities

• Understand the day-to-day issues that our business faces, which can be better understood with data.
• Compile and analyze data related to business' issues.
• Develop clear visualizations to convey complicated data in a straightforward fashion
• Dashboarding and Presentation: Create dashboards to link, report, and analyze metrics based on available data. This includes the ability to prepare effective presentations in content and function and to speak competently to the level of the audience.
• Develop, Understand, and Apply Domain-Specific Technical Knowledge: Complete assigned work, tasks, and support others in the organization by developing, understanding, and applying domain-specific technical knowledge.
• Storytelling: Influence and inspire an audience by crafting stories using data that elicit empathy or create buy-in.

The Successful Applicant:

• Bachelor degree or equivalent experience.
• At least 5 years Marketing Analyst experience in Product Marketing.
• Proficient in SQL
• Create a dashboard from scratch.
• Data judgment Ability to convert and/or uncover open-ended real world problems within the business context into trackable metrics

Must have working experience in 3 or more of the following:

Web application

- ASP.Net platform (C#)

- HTML, CSS, Javascript, JQuery, BootStrap

- XML, JSON, SOAP (Interface, Webservice)

- Microsoft SQL Server

- Windows Presentation Foundation (WPF)

- Crystal report (version 7 & above)

Android & iOS project

- Flutter

- API (Entity Framework, Linq)

- Microsoft SQL Server

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Role: System Analyst

Job Requisition Number: JR30698

Job Level: 6 - 9 years of relevant experience (L3)

Location: Singapore

Key Skills: Right attitude, Versatile, Resourceful , Independent Worker, Good Communication

Job Objectives

Application Development & Support – Application Development

Application Development is responsible for the development, modification, maintenance, and support of all applications for the firm, including both internal and external products. The Application Development focus specializes in planning, designing, and developing software systems (e.g., middleware, legacy, mainframe) and applications. Developers design, code, test, debug, and document program requirements, working with architects, product managers, and end-users in the development and enhancement of applications.

Key Responsibilities

l To support multiple ongoing and upcoming large projects

l To support the team’s suite of applications including

n Enterprise contact centre systems (IVR, CTI, Chat, customized modules)

n Outbound dialling systems

n Email and SMS notification

n IBM MQ, Tomcat and JBoss

Key Requirements

l Academically qualified in IT related domain – Computer Science/Info Communications/System Analysis/similar

l Sound knowledge of UC applications design/development/testing and support area

l Managed and/or developed applications that leverage Avaya’s appliances for use by Contact Centre

l Relevant experience more than 6years

l At least 8 years of hands-on implementation and application support experience in Avaya Experience Portal, Avaya Proactive Outreach Manager.

l Knowledge on Tetherfi Products will be added advantage

l Experience in working with the following technical platforms / programming languages - Linux, Shell Scripting, SQL Server

l Implementation experience in Avaya Contact Centre Products is a MUST.

l Independent, proactive and self-starter with excellent interpersonal and communication skills.

l Strong analytical and good problem-solving skills.

l Ability to work in a fast-paced and team-oriented environment.

l Must be a team player

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

We are seeking a dynamic and organized individual to join our HR team. In this role, you will be responsible for supporting various HR and administrative functions to ensure smooth operations within the organization. Key responsibilities include assisting with recruitment activities, managing employee records, coordinating training programs, handling administrative tasks such as managing office supplies and facilities, and providing general HR and administrative support as needed.

Key Responsibilities :

• Assist with recruitment activities, including job postings, screening resumes, scheduling interviews, and coordinating the hiring process.
• Maintain accurate and up-to-date employee records, including personnel files, attendance records, and HR databases.
• Coordinate training programs and workshops for employees, including scheduling sessions.
• Handle administrative tasks such as managing office supplies, coordinating maintenance of office facilities, and processing invoices.
• Provide general HR and administrative support to the HR team and other departments as needed.
• Assist with special projects and initiatives as assigned.
• Assisgnments by senior management as and when required.

Qualifications:

• 1-2 years of experience in HR and/or administrative roles is preferred.
• Strong organizational and time management skills with the ability to prioritize tasks effectively.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Detail-oriented with a high level of accuracy in work.
• Ability to work independently as well as part of a team.

Responsibilities：

- Work in conjunction with different parties to conceptualize and propose IT solution approaches of privide banking system, i.e. Stakeholders, Users, Consultant, and Development Teams.

- Design business solutions and transform users' needs & business requirements into functional requirement specifications.

- Identify and document constraints, assumptions and risks associated with business requirements.

- Maintain timely communications to business stakeholders throughout the project life cycle to ensure common understanding of the requirements and the impact to the business area.

- Track transition plan & provide ongoing support to perform root cause analysis on UAT and production support.

- Prepare and maintain knowledge base, systems related documentation, training materials and operation manuals.

Requirements

- Bachelor degree holder in Computer Science, Computing or related disciplines.

- Minimum 5 years IT experience in banks or in banking solution vendors.

- Good analytical skills with knowledge in private banking system from front to back office.

- Strong in requirements collection, business analysis, and project management.

- Fast learner and have passion to pick up different IT and banking knowledge.

- Excellent communication skill and presentation skills.

Representing a global presence retail with more than 50 boutiques across the Asia Pacific region. Currently looking for a System Analyst who will be responsible with CRM initiatives, process improvements and product development to improve the digital transformation of the organization. You will be supporting the teams across all markets: Singapore, Malaysia, Hong Kong, Thailand, Vietnam, Japan, Australia and New Zealand.

Responsibilities:

• Collaborate effectively to champion digital transformation and CRM initiatives within the company.
• Contribute to the management of CRM projects and enhancements throughout their lifecycle, aiming for improvements in customer satisfaction, loyalty, and advocacy.
• Manage projects comprehensively, from defining project scopes and gathering business requirements to implementation, integration, testing, training, and closure, encompassing standard functionalities and custom developments.
• Enhance operational efficiency and productivity by streamlining processes and harnessing technology and automation.
• Gather and document requirements, including business processes and needs, and translate them into detailed functional specifications.
• Assess new technologies, suggest their application for ongoing productivity and efficiency enhancements.
• Collaborate on roadmaps and milestones for all planned projects and initiatives.
• Monitor actual activities and resource allocation to ensure efficient use.
• Ensure timely and budget-conscious delivery of projects.
• Collaborate with cross-functional teams (retail, marketing, brands, and technology) to align requirements and provide stakeholders with project progress updates.

Requirements:

• At least 8 years experience in project planning, execution, controlling and project risk management.
• Proficiency in ensuring projects reach successful, on-time completion through diligent monitoring and support.
• Capable of thriving in a fast-paced environment and adept at multitasking.
• Demonstrated proficiency in analytical and technical competencies.
• Effective interpersonal and communication abilities.
• Proactive, organized, responsible, capable of independent work, and meticulous about details.
• Prior experience with any CRM application is a beneficial asset.

If you're interested in this role, click 'apply now' ,or email [email protected] for a confidential discussion.

My client, based in Singapore, They are committed in delivering innovative digital entertainment solutions. Their flagship product caters to the global gaming market. Users worldwide engage in popular party games, interactive chats, and karaoke sessions on our platform. Since inception, their products has expanded globally, reaching various regions including Greater China, the Middle East, Japan, Korea, and North America, achieving significant success

Work location: Science Park, nearest station - is Kent Ridge MRT station

Role

• Oversee the development of product risk control business indicators, including monitoring and conducting attribution analysis for risk control business.
• Develop strategies for product risk control, track their effectiveness, and establish a comprehensive risk control data indicator system for the business line.
• Target platform black and gray production users, extract features, devise effective response strategies, and promptly halt illicit activities.
• Demonstrate quick learning and thinking abilities, possess a sharp data insight, structured thinking skills, cross-team collaboration prowess, and a fervent dedication to practical business problem-solving.
• Proficient in data statistics and related professional skills, adept at applying regression, classification, clustering, deep learning, and other machine learning algorithms to address business challenges.

Qualifications:

• Hold a Bachelor's degree or higher, with an interest in mathematical statistics; possess a foundational understanding of computer science or mathematics
• Proficient in commonly used data analysis tools and languages such as Excel, SQL, R, Python, and SPSS.
• Exhibit strong logical thinking, communication skills, reliability, self-motivation, curiosity, and an interest in the internet and data analysis.
• Must have experience in risk control related projects
• Prior experience in payments, AML or content risk related project will be an advantage

APPLY NOW! Interviews are ongoing! Email to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Chiam Lee Ping Dayna

Consultant

Reg. No: R1764404

Stellar- Link Partners Pte Ltd (EA License: 21S0698)

Overview: The Security Manager will be responsible for establishing and maintaining a comprehensive security program to safeguard the property, guests, and employees. This role requires a licensed security professional with extensive experience in hospitality security management and a thorough understanding of local regulations and procedures.

Key Responsibilities:

1. Security Program Development: Develop and implement a robust security program tailored to the needs of the hotel, encompassing access control, surveillance, emergency response, and risk management.
   Establish security policies, procedures, and protocols in compliance with local laws, regulations, and industry standards.
   
2. Team Management: Recruit, train, and supervise a team of security officers, ensuring adequate staffing levels and adherence to professional standards of conduct.
   Provide leadership, guidance, and support to security personnel, fostering a culture of accountability, teamwork, and continuous improvement.
   
3. Physical Security: Coordinate the installation and maintenance of security systems, including CCTV cameras, access control systems, and alarm systems, to deter and detect unauthorized activities.
   Conduct regular security assessments and audits to identify vulnerabilities and implement corrective measures to mitigate risks.
   
4. Emergency Preparedness: Develop and implement emergency response plans and procedures for various scenarios, such as fire, medical emergencies, and security breaches.
   Conduct training drills and exercises to ensure that all employees are adequately prepared to respond effectively to emergencies.
   
5. Guest and Employee Safety: Monitor the premises to ensure a safe and secure environment for guests, employees, and visitors, taking proactive measures to prevent incidents and address security concerns.
   Investigate security incidents, accidents, and violations of hotel policies, documenting findings and implementing corrective actions as necessary.
   
6. Collaboration: Liaise and maintain good relations with local law enforcement agencies, government authorities, and industry partners to exchange information, coordinate security efforts, and stay abreast of emerging threats and trends.
   Collaborate with other departments, such as Operations, HR, and Facilities, to integrate security considerations into overall hotel operations and initiatives.
   
7. Compliance and Reporting: Ensure compliance with all relevant laws, regulations, and licensing requirements pertaining to security operations, maintaining accurate records and documentation as mandated.
   Prepare regular reports on security activities, incidents, and trends for management review and decision-making purposes.
   

Qualifications:

• Minimum of 5 years' of experience in security management, in the hospitality industry.
• Possession of a valid Security Officer License issued by the Singapore Police Force.
• Strong knowledge of local security regulations, laws, and industry best practices.
• Excellent leadership and managerial skills, with the ability to inspire and motivate a diverse team.
• Effective communication and interpersonal abilities, with proficiency in English and preferably additional languages.
• Sound judgment, problem-solving skills, and the ability to make decisions under pressure.
• Proficiency in security technology and systems, including CCTV, access control, and incident management software.
• Certification in First Aid, CPR, and Crisis Management is desirable.

Responsibilities

• Evaluate an organization’s security measures, including firewalls, encryption, and authentication protocols.
• Conduct regular system tests to identify any vulnerabilities that could be exploited by cyber attackers.
• Create comprehensive plans to secure computing networks and systems.
• Oversee the implementation of security solutions to ensure they meet the needs of the organization.
• Continuously monitor security systems and networks for irregular activities.
• Lead the response to security breaches or incidents, including providing post-event analyses.
• Conduct staff training sessions on security best practices and awareness.
• Keep abreast of the latest cyber security threats and trends.
• Ensure all cyber security practices comply with regulatory standards.
• Perform risk assessments and execute tests of data processing system to ensure functioning of data processing activities and security measures.

Requirements

• Min Bachelor’s degree in Computer Science, Cyber Security, or a related field.
• At least 3 years of experience in a cyber security role.
• Required certifications: CREST Registered Penetration Tester (CREST CRT) & Offensive Security Certified Professional (OSCP)
• Strong understanding of firewalls, VPNs, Data Loss Prevention, IDS/IPS, Web-Proxy, and Security Audits.
• Ability to identify and mitigate network vulnerabilities and explain complex security issues to non-technical stakeholders

Nafisah

R2096014

We are looking for an entry-level Analyst who will be responsible for the following tasks:

Job Description

• Handling IT asset inventory, including tracking, updating, and maintaining records of IT equipment and software licenses.
• Issuing and collecting of IT assets to employees, including laptops, desktops, and other devices.
• Assisting with managing of solution products and product partners, including researching, evaluating, and recommending new products and services.
• Assisting to manage software development projects, including communicating with clients, testing, debugging, and documenting software applications.
• Assisting with product demonstrations and product-related support requests.
• Assisting with process and workflow automation related projects.
• Assisting with other business pillars work as needed.

Qualifications and Requirement

• A diploma or degree in IT, computer science, or related field
• Basic knowledge of IT hardware, software, and network systems
• Proficient in Microsoft Office
• Proficient in scripting languages and data analytics
• Knowledge in Microsoft Power Platform is a plus
• Good communication and interpersonal skills
• Ability to work independently and in a team
• Attention to detail and problem-solving skills
• Willingness to learn and adapt to new technologies and challenges

Job Duties:

• Perform real-time analysis and trending of security log data from various security devices and systems.

• Maintain data sources feeding the log monitoring system, develop and maintain detection and alerting rules.

• Respond to user incident reports and evaluates the type and severity of security events.

• Execute initial triage of incidents to rule out false positives.

• Identify recurring security issues and risks and develops mitigation plans and recommends process improvements.

• Interpret and apply security policies and procedures.

• Establish escalation processes for security incidents and develops contingency plans and disaster recovery procedures.

Job Requirements:

• Good knowledge of IT security controls, patch management and be involved in operations of Enterprise ICT infrastructure.
• Working experience and fine-tuning/whitelisting with SIEM, EDR, WAF, DAM, IPS/IDS and Anti-Malware systems.
• Experience in Use case creation, log source enablement for SIEM and automation with SOAR.
• Threat Hunting and spoofed email analysis.
• Experienced with security practices of Internet, Intranet, WAN and Cloud networks.
• Good knowledge of Network, Architecture and Windows/Linux OS fundamentals e.g. IP addressing, AD, DNS, DHCP, IIS, MSSQL and SFTP.

Knowledge in the following area will be an added advantage:

• Must have working experience in security operations centre, ICT project implementations and support.
• Must have hands-on practical experience in configuring and monitoring security systems including SIEM, EDR, WAF, DAM, Anti-malware, Log Management System, Intrusion prevention/detection systems, security patch management and security incident response.
• Experience in IM8 compliance or other cyber security frameworks e.g. NIST, ISO 27001, CIS. Experience in Windows/Linux Hardening. Security testing knowledge or certification for vulnerability assessment, penetration test and source code review will be a strong advantage.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Network Security Operations Engineer in Singapore to support our client, a top global investment bank, to handle day-to-day operations managing the global Networking and Security Infrastructure.

Responsibilities:

• Responsible for day-to-day operations of Global Network and Security Infrastructure
• Demonstrate Advance level of Troubleshooting, configuration and maintenance of Network and security devices.
• Expert level skills in configuring and troubleshooting F5 Load balancers and Proxy Devices
• Expertise in troubleshooting Checkpoint and juniper firewall
• Cisco routing and switching, LAN/WAN Infrastructure support.
• Good Understanding of networking protocols such as BGP, EIGRP, OSPF, MPLS
• Experience in DNS, DHCP infrastructure.
• Experience managing wireless environment.
• Good experience using multiple firewalls platform including Cisco ASA, Checkpoint, Palo Alto and FortiGate

Skills:

• 5 -8 years of relevant experience working in (NOC) environment
• Experience with either F5 or Avi Load Balancers is required
• Proxy device experience in either Bluecoat or McAfee proxy is necessary
• Familiarity with AAA framework and past experience with Network Access Control (NAC) solutions such as Cisco ISE, Aruba Clear Pass
• Past relevant experience in Banking or Financial Industry will be an advantage
• Drive Major incidents calls independently and keep the communication channel updated.
• Good understanding of ITIL methodology, in-depth knowledge in incident, change and Problem management process.
• Good communication skills and should be a great team player.

About the role: We are seeking a highly skilled and motivated Epic Systems Application Analyst to join Global Transformation Company. As an Epic Systems Application Analyst, you will play a critical role in the implementation, configuration, and maintenance of the Epic systems. You will collaborate with various stakeholders to understand their needs and translate them into efficient and effective Epic system solutions.

Responsibilities:

• Collaborate with end-users, project team members, and vendors to gather and document requirements for Epic system configuration and customization.
• Analyse business processes to identify areas for improvement and recommend solutions using Epic system functionalities.
• Configure, build, and test the Epic system modules to meet the organization's requirements, following best practices and industry standards.
• Provide end-user support and troubleshoot issues related to the Epic systems, promptly resolving, or escalating them as needed.
• Collaborate with the training team to develop and deliver training materials and sessions to end-users on Epic system usage and best practices.
• Participate in the testing and validation of system upgrades and enhancements, ensuring system integrity and optimal performance.
• Stay up-to-date with the latest Epic system features, releases, and industry trends, and provide recommendations for system optimization and enhancement opportunities.

Qualifications & Experience:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Epic Systems certification in one or more modules (e.g., Ambulatory, Inpatient, Orders, ASAP, Beaker, Cogito).
• Minimum of 5 years of experience in implementing, configuring, and supporting Epic systems in a healthcare setting.
• Strong analytical and problem-solving skills, with the ability to evaluate complex business processes and translate them into Epic system solutions.
• In-depth knowledge of Epic system modules, workflows, and functionalities pertaining to the specific certification(s) held.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with end-users, project team members, and vendors.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A proactive approach to learning and staying updated with new Epic releases and functionalities.

Skills:

• Outstanding interpersonal and communication skills.
• Expertise in Clinical Adoption strategy implementation.
• Strong planning, organization, and time management skills.
• Proficiency in Clinical Information Systems design, build, and implementation.
• Deep understanding of clinical data validation, reporting, and analysis.
• Demonstrable success in stakeholder interactions, delivering aligned solutions.
• Familiarity with clinical environments and terminology.
• Strong values of integrity, commitment, and self-improvement.
• A methodical, thorough yet flexible approach.
• Process-driven mindset.

About the role: We are seeking a highly skilled and detail-oriented Epic Systems Reporting Analyst to join our Global Transformation Company. As an Reporting Analyst, you will play a critical role in optimizing data reporting and analysis processes to support our client’s organization's strategic initiatives. You will be responsible for partnering with cross-functional teams to gather and analyse data requirements, design, and develop reports, and ensure accurate and timely delivery of data insights. The ideal candidate is proficient in Epic Systems reporting modules, has strong analytical and problem-solving skills, and thrives in a fast-paced, dynamic environment.

Responsibilities:

• Collaborate with various stakeholders to gather data requirements and translate business needs into clear, concise, and actionable reports.
• Design, develop, and maintain complex data models and reports in Epic Systems reporting modules.
• Enhance existing reports and create new reports to meet evolving business needs.
• Ensure data accuracy and integrity by performing thorough data validation and quality assurance checks.
• Analyse data trends and patterns to identify opportunities for process improvements and operational efficiencies.
• Provide guidance and support to end-users on accessing and interpreting reports.
• Stay updated on industry best practices and emerging trends in Epic Systems reporting.

Qualifications & Experience:

• Bachelor's degree in Health Informatics, Computer Science, or a related field.
• Minimum of 5 years of experience in Epic Systems reporting and analysis.
• In-depth knowledge of Epic Systems reporting modules (such as Cogito, Radar, and Clarity).
• Proficiency in SQL and data visualization tools (such as Tableau or Power BI).
• Strong analytical and problem-solving skills.
• Excellent attention to detail and ability to deliver high-quality work within tight deadlines.
• Effective communication and interpersonal skills to collaborate with cross-functional teams.
• Epic certification in Reporting or relevant modules is a plus.

Skills:

• Outstanding interpersonal and communication skills.
• Expertise in Clinical Adoption strategy implementation.
• Strong planning, organization, and time management skills.
• Proficiency in Clinical Information Systems
• Deep understanding of clinical data validation, reporting, and analysis.
• Demonstrable success in stakeholder interactions, delivering aligned solutions.
• Familiarity with clinical environments and terminology.
• Strong values of integrity, commitment, and self-improvement.
• A methodical, thorough yet flexible approach.
• Process-driven mindset.

Your role

Are you curious about how financial instruments, benchmarks and indices are used within the Asset Management lifecycle? Are you organized and have an eye for detail? Are you motivated by analytical challenges? We’re looking for someone who can:

• Respond to internal requests to clarify, verify, reconcile, and control security, index, benchmark, and performance data ensuring completeness, accuracy, and timeliness.
• Control, analyze, calculate, and maintain systems/databases to ensure the accuracy and integrity of static and time series data across applications.
• Collaborate with IT to resolve data quality issues, fix problems, and enhance IT capabilities.
• Follow, document, and review standard operating procedures, to ensure its fit for purpose.
• Create and maintain workflows, reports and dashboards in Excel, Alteryx, Flowable, PowerBI
• Identify and help implement improvements to our processes and tools.

Your team

You will be working in the Data Operations team within Asset Management Chief Data Office. You will be supporting the more technical day-to-day processes carried out by the Data Operations team, with the aim to provide timely, accurate and complete security reference, pricing, benchmark, index, and analytics data to the UBS Asset Management Division – in line with defined requirements.

Team provides 24*6 coverage to ensure uninterrupted support and assistance to the Asset Management Division. Team members are in Chicago, Zurich, Krakow, Singapore, and Pune.

Your expertise

You have:

• A university degree, ideally in – Information Technology / Business Mgmt. / Finance
• Minimum of 2 years’ experience in a financial institution or similar organization
• Knowledge of asset classes, financial instruments, benchmarks, indices
• Working knowledge of / familiarity with UBS AM application landscape – Panacea, DD Pipe, Performance Workbench, AMDH, BComp, IDL, SCD, Sentinel, Pop, Yoda, AMDF, etc.
• Proficiency in data manipulation and analysis tools (SQL, VBA, Informatica ETL, Unix)
• Solid experience in reconciliation, root cause analysis and complex troubleshooting - ability to organize, cleanse, and analyze big data to understand relationships, inconsistencies, and unknowns.
• Excellent communication skills in English, both verbal and written.

You are:

• A service-oriented, team player with strong analytical and problem-solving skills.
• A self-starter with the ability to work with minimal supervision as part of a team.
• Inquisitive, accountable, and able to effectively manage and challenge stakeholders’ expectations.
• Able to challenge the status quo and suggest viable and actionable alternative approaches.

Project Summary:

We are seeking for a highly driven candidate to be part of SingHealth CIO Office supporting National Neuroscience Institute (NNI). This role reports to the Institution Lead and is required to work closely with NNI Stakeholders, CIO Office, Synapxe Program Team, SingHealth Optech Team, IT service suppliers, and external collaborators/partners.

Job Role:

Critical Work Functions and Key Tasks

Identify business needs

• Liaise with stakeholders to identify business needs

• Conduct in-depth analysis of the business requirements specifications and feasibility studies on possible solutions

• Support the development of business cases defining potential benefits, solutions to increase efficiencies of business processes and associated risks

Analyse business processes

• Support the review of existing business processes to identify opportunities

• Develop alternative solutions to streamline processes

• Evaluate the viability and feasibility of possible improvements to processes

• Support the development of recommendations to increase efficiency of processes

• Develop reports and strategic analysis of business processes

Translate business requirements into technical specification

• Determine optimal means of meeting needs and requirements

• Translate business requirements and user needs into functional specifications

• Collaborate with developers to ensure requirements are incorporated into system design

• Function as the liaison between users and technical staff throughout the solution implementation cycle

• Work with relevant stakeholders on user acceptance testing

• Verify that business requirements are incorporated into the design

• Manage risks associated with solution integration

Faciliatate change management

• Support the development of change management plans

• Develop technical documentation and training materials

• Conduct user training to facilitate adoption of new systems

• Act as a point of contact for users regarding complex queries

Manage projects

• Schedule activities to drive deliverables toward meeting the overall project plan

• Work with users, technical staff and management to determine and resolve issues associated with project implementation

• Review work at critical milestones with team leader or sponsor to maintain their commitment and support

• Provide timely and accurate project progress information

Requirements / Qualifications:

• Bachelor Degree in Computer Science, Information Systems or related discipline.

• At least 5-6 years experience in relevant working experience as an IT Project Manager.

• Possess strong analytical skills and keen ability to manage difficult situations.

• Strong interpersonal skills with the ability to work with different groups of stakeholders.

• Excellent written, verbal communication and presentation skills.

• Highly driven and proactive mindset.

• Team player and self-starter able to work independently with minimal supervision.

• Basic infrastructure knowledge (servers, network and end-user computing devices).

• Experience in the healthcare industry is an added advantage.

Role

• An analyst role supporting a global merger arbitrage PM. The PM is based in London.
• The analyst will take on a wide range of responsibilities spanning the investment process. Responsibilities will include:
• Coverage of APAC merger arbitrage and special situations
• Idea generation and fundamental modelling
• Keeping up with newsflow
• Maintaining relationships with relevant brokers in the space
• Working closely with the PM on risk/reward analysis

Necessary strengths and Personal Traits:

• Team player
• Strong communicator
• Proficient in modeling
• Strong attention to detail
• Ability to process information quickly
• Proactive self starter with a strong work ethic
• Able to take direction and follow and maintain a detailed, disciplined process
• Ability to collate data and perform due diligence in order to come to an educated opinion
• Balance intellectual honestly and the ability / willingness to change view if facts change
• Ambitious individual with a desire to learn from other team members and grow as an investor over time

Work Experience

• 2+ years of experience, with preference for at least one year experience on buy side

The chosen candidate will be a Group Finance Platform - Business Analyst, part of Finance Platform project team. The ideal candidate will be responsible for analysing and evaluating business processes, systems, and requirements and work towards rebuilding it within the new module. The Business Analyst will collaborate with cross-functional teams to gather and document requirements, analyze data, and brainstorm + recommend solutions to enhance business functionalities and processes.

Responsibilities:

• Conduct thorough analysis of business processes, systems, and requirements to identify opportunities for improvement.
• Collaborate with stakeholders to gather and document detailed business requirements, ensuring a clear understanding of project strategies and objectives.
• Create, Groom and maintain Business Requirements / User stories, Data models and Data flow, Functional Specifications to effectively communicate business requirements to development teams.
• Perform data analysis to extract valuable insights, identify trends, and support informed decision-making.
• Collaborate with technical teams to ensure that solutions align with business requirements and are delivered within established timelines.
• Facilitate workshops and meetings with stakeholders to elicit and validate requirements, and to address concerns and questions.
• Develop and execute test plans to ensure that delivered solutions meet specified requirements and quality standards.
• Assist in change management activities, including communication, training, and support, to ensure a smooth transition during the implementation of changes.
• Monitor and assess the performance of implemented solutions, and recommend further optimizations as needed.
• Contribute to continuous improvement initiatives by identifying areas for enhancement and proposing innovative solutions.

Requirements:

• Bachelor’s degree in Business Administration (or) Accounting (or) Information Technology, (or) related field.
• Proven experience around 4-6 years as a Business Analyst in a similar role is strongly preferred.
• Conversant with Agile practices and methodologies.
• Exposure to JIRA and Confluence is strongly preferred.
• Strong analytical and problem-solving skills with the ability to think critically and strategically.
• Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
• Experience with data analysis tools and techniques.
• Familiarity with project management methodologies and tools.
• Detail-oriented with strong organizational skills.
• Ability to work independently and collaboratively within a team.

Others: With Finance project experience

Interested candidate kindly submit your updated Word Formatted CV to: [email protected]. Only shortlisted candidate will be notify. Thank you.

Job Responsibilities

· Manage and govern Blueprint Document. Regularly review and update the document to keep it relevant and in-line with business growth.

· Provide 1st and 2nd level support to the business and ensure issues are properly closed and resolved.

· Review deliverables submitted by the roll-out team and ensure the document complies with policies and procedures.

· Ensure support tickets are properly resolved and closed in a timely manner per the service level agreement.

· Maintain high system availability of IT solutions and services.

· Lead and be involved in improvement/implementation projects.

Requirements:

· Possess recognised degree in information technology or computer sciences or equivalent.

· Minimal 5 years SAP FICO experience with at least leading 3 full cycle module rollouts.

· Extensive experience with business processes and familiar with ASAP implementation activities.

· Ability to communicate and interact effectively with people (internally and externally) at all levels.

· Effective problem solver with ability to examine and re-engineer processes, procedures, and practices.

We would like to invite interested applicants to apply.

Thomas Tan

Dynamic Human Capital Pte Ltd

Registration No: 12C6253

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