You will support Admitting Services Department in performing registration services, providing financial counselling and collecting of payment / deposits from patients.

Your duties shall include, but not be limited to the following:

• Register patient admissions / visit information in the required system at Department of Emergency Medicine (DEM)
• Provide estimated hospital charges to every patient’s admission
• Collect payment for admission and outpatient services
• Handle enquiries through phone and over the counters

• NITEC / Diploma in any discipline
• Good interpersonal and communication skills
• Proficient in Microsoft Office applications
• Able to perform 3 rotating shifts including night shift, weekends and public holidays

Job Description:

You will take on a primarily patient fronting role and oversee a team of frontline clinic staff to ensure the smooth operations of the clinic and that a high level of service is provided to our patients. Your responsibilities include, but are not limited to, the following:

• Staff management and deployment
• Handle patient feedback
• Review and streamline processes to enhance operations efficiency
• Prepare and analyse performance data and reports and initiate recommendations to improve the department’s KPIs
• Work with various stakeholders to plan and implement strategies to address the identified needs for improvement

Requirements:

• Bachelor’s Degree in general discipline preferably with 2 years healthcare experience.
• Entry Level candidates will be considered for Operations Executive position.
• Possess strong interpersonal skills to communicate constructively with colleagues, peers and subordinates.
• Able to exhibit initiative, demonstrate an ability to work independently, and manifest good team-spirit qualities.
• Good analytical, organisational and communication skills (verbal and written), strong time management skills and the ability to multi-task.
• Proficient in Microsoft Word, Excel and PowerPoint

The Job:

The Patient Service Associate (PSA) will serve as a point of contact who assists Community Nurses and Senior Care Coordinator Associates (SCCAs) / Care Coordinator Associates (CCAs) to answer calls and attend to general enquiries from SingHealth residents and patients. He/she will manage registration, appointment scheduling, referrals and billing to ensure smooth consultation with SingHealth HSG team. He/she will support the SingHealth HSG team in administrative and secretariat duties such as referral management, data collection and management, report collation and arrangement of multidisciplinary team sessions.

Job Requirements:

• NITEC/GCE N/O/A Levels with 2 years of experience
• Diploma holders (preferably healthcare related) with 0 years of experience
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Good organising and coordinating skills

Copywriters: Here’s your chance to do great work at a local independent agency.

Splash is looking for a super-steady, pitch-winning, work-settling SENIOR COPYWRITER. The kind that can do social content, run campaigns, manage editorial, write kickass copy, and even lead projects.

We want a seasoned thinker-doer with min 5 years agency experience in advertising,social content marketing and/or design comms; a strat-savvy guru who can crack big ideas, solve problems, and lead.

If you're ready to take on exciting new projects, have a knack for communicating clearly and compellingly, and are hungry to make waves in a proudly-Singaporean agency, come lets talk.

CORE RESPONSIBILITIES

Drive and develop campaign concepts, content strat, and creatives for existing clients and new projects

• Lead, generate and drive the 'big idea' for social campaigns, ad campaigns, digital advertising etc
• Manage copy and content across platforms, including social, campaigns and below-the-line
• Generate and produce social content ideas
• Deliver consistently high standards on retainer clients' work

Advance copywriting content

• Write copy for ad campaigns, social, digital, BTL collateral, and other forms of communications
• Generate editorial ie content managemen, copywriting, language, spelling and grammar
• Ensure that content and copy aligns with concept, objectives and brand guidelines
• Drive on-brief creative concepts and solutions with fellow creatives
• Review, refine and mentor other creatives to deliver excellent, on-brief work

QUALIFICATIONS

Related qualifications in Mass Communications, Advertising, Social/Digital Marketing or other related fields would be great. A solid portfolio matters more.

CRITICAL SUCCESS FACTORS

• A strong understanding of Singapore society and culture, language and people
• Able to think strategically across different media platforms and own the creation process from inception to production in a multidisciplinary, fast-paced environment
• Able to translate strategic thinking into innovative yet relevant communication solutions
• Excellent analytical, problem-solving and communication skills
• Able to actively manage and drive assigned project teams from conceptualisation to implementation and regular maintenance
• Willingness to actively display and live the company mission and core values: BE PART OF THE TEAM, BE CURIOUS, BE A PROBLEM SOLVER

Job Description:

• Ensure brand alignment and consistencies in company collaterals.
• Go-to-person for production of group’s creative assets, collaborate across departments to create a holistic, on-brand output.
• Provide support in the compilation of tender proposals with the business development team.
• Write design stories, executive profiles, testimonials, case studies and press releases.
• Produce content for DB&B’s website and social media channels.
• Prepare for design award’s calendar and submissions.
• Work with photographers or videographers to document completed projects.
• Update project track records and portfolio
• Organise internal events.
• Monitor and analyse digital marketing campaigns with Google Analytics (SEO/SEM, Social Media Ads) to optimize ad spend and achieve lead generation.

Requirements:

• Degree in Marketing, Mass Communications, Business or related fields
• 3 to 5 years marketing (including digital marketing) and communications experience in a related industry.
• Proven business communication and writing skills, and excellent presentation skills.
• Bilingual proficiency in English and Mandarin
• Ability to proactively prioritize, manage and complete multiple projects simultaneously within time constraints.
• Strong attention to detail
• Strategic thinker with the ability to confidently communicate ideas and present to senior executives.
• Innovative and creative thinker
• Excellent leadership skills
• Independent and able to work in a fast-paced environment.
• Excellent interpersonal skills

Main Job Responsibilities:

• Develop corporate profiles that reflect our organisation's expertise, experience, and value proposition.
• Collaborate with and support the business development team to understand client requirements and objectives for each proposal.
• Research and analyse RFPs or Pre-Q documents to identify key requirements and deliverables.
• Write clear, concise, and persuasive proposal content tailored to each client's needs and specifications.
• Utilise case studies to demonstrate our organization's successful track record and showcase relevant experience.
• Work closely with various internal stakeholders e.g. project, design and commercial departments to gather information and technical details for proposal development.
• Manage and prioritise multiple proposal projects simultaneously, ensuring timely submission and adherence to deadlines.
• Edit and proofread proposal content to ensure accuracy, consistency, and adherence to brand guidelines.
• Assist in post-proposal activities, including client presentations, contract negotiations, and project kick-off meetings.

Job Requirements:

• Bachelor's degree in in business administration or a related field.
• Minimum of 5 years of experience in proposal writing, preferably in a similar industry or field.
• Proven track record of successfully creating winning proposals and securing new business opportunities.
• Strong organizational, time management and project management skills to handle multiple proposals simultaneously and meet tight deadlines.
• Excellent written and verbal communication skills, with an ability to tailor messaging to different audiences.
• Strong attention to detail and ability to analyse complex documents.
• Ability to work independently and collaboratively within a team environment.

Reporting to the Executive, you will be responsible for maintaining the accounts of grants under SingHealth HQ. Your duties include preparing or verifying claims to funding agencies, liaising with stakeholders on grant-related matters, supporting the procurement, accounts receivable and accounts payable functions of the grants such as verification of purchase requisitions and invoices, receipt of grant disbursements, attending to audits, and performing month-end and financial year-end closing of grant accounts.

You will report to Executive and assist in ad-hoc tasks as assigned by the Senior Manager, Deputy Director and/or Chief Financial Officer.

Requirements:
• Diploma holder in Accountancy or equivalent
• Minimum 6 years of relevant experience
• Proficiency with Microsoft Office applications
• Knowledge in SAP will be an advantage
• Team player with good communication and interpersonal skills
• Meticulous, with initiative and able to work independently

Job Summary

• The ideal candidate should have experience in developing and planning leasing strategies & have good connection & rapport with partners & various stakeholders. Experience in leasing administrations, tenancy and facilities management.

Responsibilites

• Responsible for existing and new leases facilities maintenance & management.
• Conduct periodic inspections of all existing facilities.
• Conduct market research on a regular basis to understand industry needs and maintain up to date market benchmark of rental, business strategies & relevancy.
• Responsible for management and administration of leases which includes managing lease documents, maintaining tenancy schedule, constantly look out for opportunities to expand the company’s branch outlets to strategic locations for better exposure and market presence.
• Formulate & implement strategies to achieve optimal revenue, business and market expansion.
• Source, prospect and manage leasing pipelines to improve & develop company business.
• Lease & terms negotiations and renewals, liaising with respective stakeholders.
• Maintain, strengthen and establish business relationship and strong network with landlords and potential partners.
• Ensure all relevant authorities, regulatory, lease covenants, building standards, policies and terms compliance.
• Prepare budgets, forecasts and all relevant monthly reports.
• Any other duties as assigned.

Requirements

• Diploma/ Degree in Real Estate/Estate management/Marketing or its equivalent.
• At least 3 years’ experience in relevant field.
• Familiar with leasing and facilities documentation and management
• Excellent communication and negotiation skills with strong networking ability.
• Strong understanding of the Real Estate & Retail industry and aware of the latest trend.
• Independent and resourceful.
• Good MS office knowledge, analytical and numerical skills.

You will support the Office for Service Transformation in the execution and implementation of cluster-wide service transformation projects to improve patient care and service. You will lead the team to take design concepts forward and work hand-in-hand with partners and stakeholders to implement service transformation in a variety of healthcare and community settings. You will distil business and user requirements and work with stakeholders to design new initiatives to improve patient care and staff experience.

You will plan and conduct the research and study of users (patients and/or staff) at various touch points throughout the service experience and journey, map workflow processes, identify problems and propose changes and improvements. You will also plan and lead the conduct of ethnography, data mining / gathering activities and statistical analysis to qualify / quantify potential areas of improvement, track the execution of projects, and measure the impact of initiatives.

You will assist and support project leads in the identification of appropriate journals or research publications and in the scoping and drafting of the project plan, including seeking expert opinions and guidance from various SingHealth domains and departments, monitor and report project performance against set targets and propose action plans to improve performance and organisation results where necessary.

You will ensure the success of healthcare service transformation projects, in close consultation with key stakeholders, and support the division and department in strategy formulation, execution of strategic plans and communication of projects to stakeholders.

You will conduct horizon scanning and literature research for new ideas and emerging market trends for innovation and technology, and perform secretariat functions at division, department, senior management and any other assigned meetings.

Job Requirements

· Bachelor’s Degree in any discipline with 2 to 4 years of relevant working experience

· Proficiency with Microsoft Office applications

· Proficiency with Statistical applications and in Project Management would be an added advantage

· Prior experience in a service design / process redesign / process improvement

· Prior experience in a healthcare setting is an added advantage

· Team player

· Excellent verbal, written communication and interpersonal skills

· Adept at handling complex, ambiguous and challenging situations and comfortable with change in a fluid environment and a growing organisation

· Able to work independently and in teams with diverse team members, dynamic reporting lines and multiples stakeholders

About our client: Our client is a leading facilities management company.

About the role: This role will be hired on a 2 years contract and renewable

• Reporting to Senior Admin Manager
• Oversee and lead a team of Admin Personnel in providing administrative support as well as customer service to the team and the residents
• To collate/check on Staff Attendance Report and pass to GM for vetting on 7th of every month.
• Record / write minutes for Admin and Operations Monthly meeting.
• Human Resource - New Staff onboarding / resigned staff outgoing / Employee records / activate & deactivate staff access card.
• Facilities Booking/ Permits
• Sourcing, inviting and awcparding Quotations for approved Admin contracts. Example - Insurance, Stationeries, Copier Toner, Paper and staf uniform
• Prepare Saturday Roasters for Admin and Call Centre team / Plan cover for staff absence and staff who are on leave
• Collation of new and renewal TOL. Liaise with Tenant and landlord and PO for missing documents
• Assist in sustainability projects
• Collating and submitting staff claims for transport, overtime and wellness benefits
• Co-ordination of various certification documentation for internal and external audits
• Summon offence notice on BES (By law carpark obstruction) till closure
• Booking of Badminton court.
• Cover PA during her absense for writing minutes, preparing GM documents
• Overseeing daily reporting for permits/quarterly reporting on admin contracts ending to HDB
• Feedback system / CFMS system support
• Presentation at GM and HOD for admin related matters

About you:

• Min Dip in related studies
• Min 3 - 5 years of admin managerial experience
• Independent, analytical and able to perform under pressure and tight timeline
• An effective communicator with strong analytical skills
• A team player who is meticulous to details
• Proactive in driving new initiatives

Others:

• Working Hours: Monday to Friday (8.30am to 5.30pm)
• Work Location : Ang Mo Kio

*Please note that only shortlisted candidates will be contacted.*

Employment Agency: Kingsforce Management Services Pte. Ltd.

Employment Agency Licence No: 94C3545

EA Personnel: Wong Pik Kiun (Kimberly)

EA Personnel Reg. No.: R1984508

SGH Research Office serves as a one-stop integrated centre for all research-related administrative matters. We are seeking a suitable candidate with experience in the management of research and clinical trial agreements.

As part of the Research Office, the candidate will be reporting to the Deputy Director. The Candidate will be expected to;

• Facilitate the negotiation process with external parties on research-related agreements including but not limited to non-disclosure agreements, material/data transfer agreements, project agreements, research collaborative agreements, clinical trial agreements.
• Work with external and internal teams to draft, review and execute research-related agreements.
• Advise and assist Principal Investigators on research-related matters and compliance to internal research-related policies and procedures.
• Formulate and implement research agreements-related policies, processes and dashboards.
• Supervise and train junior staff in the team on research agreement management.
• Coordinate report collation, provide administrative support for research-related meetings and events, and other ad-hoc duties to support the Research Office functions, that may be assigned from time to time.

Job requirements

• Degree in medical, health, science, law related areas or general degree with relevant experience.
• At least 6 years’ experience in managing research agreements, preferably with 2 or more years in managing clinical trial agreements.
• Experience with leading a team will be an advantage.
• Familiarity with healthcare systems in research related areas will be an advantage.
• Strong problem-solving and stakeholder management skills.
• Ability to adapt to fast-moving situations.

You will support the fundraising efforts and develop win-win fundraising partnerships with internal and external stakeholders for Singapore General Hospital. You must be familiar with the gift cycle, including initiating contact, cultivating potential donors, creating solicitations, writing proposals, and stewarding donors. You will lead and implement strategies to secure philanthropic funding for research, education and patient care. You will also perform Secretariat duties to support the board.

Job requirements

• University Degree in Marketing, Communications, Business Administration or related field
• Minimum 8 years of working experience with at least 3 years of relevant work experience in fundraising, donor relations and stewardship
• Energetic, self-motivated with strong multi-tasking and organisational skills to effectively work with diverse groups
• Strong interpersonal, verbal and written skills and the ability to collaborate and build alliances
• High in customer service orientation, personal motivation and commitment to drive philanthropic support
• An active listener with a strong ability and belief to maintain a high level of confidentiality with respect to stakeholders, colleagues, prospects and donors.
• Candidates with more experience will be considered for the higher position

Responsibilities:

• Manage full set of accounts, including invoicing, receipt updates, vendor invoice processing, payment arrangements, journal entries, inter-company charges, bank reconciliation, balance sheet schedules, fixed assets registers, and general ledger maintenance
• Manage month-end closing process and ensure all month-end journals, AP, and AR sections are closed promptly
• Perform Internet banking & monthly bank reconciliation
• Preparation of Monthly Financial Statements for Management Reporting
• Preparation of analytical reports to the management team
• Prepare and Review all Balance Sheet Schedule to its control accounts including bank reconciliations
• Prepare Accounts Payable & periodic reconciliation of vendors' statement of accounts
• Assist in year-end audit & preparing audit schedules including liaising with external/internal auditors and tax agents as required
• Handle and ensure compliance with all finance filing requirements, audits, and tax filings
• Assist with forecasting and budgeting exercises.
• Support the implementation of new processes and systems
• Perform any other duties as assigned by the Senior Management

Requirements:

• Minimum LCCI/CAT qualifications or equivalent with at least 3 years experience
• Possess strong analytical skills
• Possess excellent interpersonal and communication (verbal and written) skills
• Able to work independently while maintaining a strong team spirit
• Dependable, responsible, initiative, driven, and possess a positive working attitude
• Possess initiative and able to organize and prioritize work
• Able to multi-task, and meticulous with an eye for details
• Able to work effectively under pressure and meet tight deadlines
• With experience of using accounting software and Microsoft Office

You will assist in achieving the Division’s vision and mandate by developing and implementing operational strategies, that will:
• Lead Division of Surgery & Surgical Oncology (DSSO) towards cutting-edge of academic medicine.
• Ensure high clinical governance standards and protocols within the Division, in line with SGH’s overall clinical governance approach.
• Drive change management initiatives in key resource and clinical areas under the Division’s purview, to enhance operational efficiency & performance.

You will work closely with medical professionals, administrators, and multidisciplinary teams to facilitate the successful execution of clinical projects that drive excellence in patient care within the surgical domain. He/she will analyse data related to clinical projects and provide insights on patient care trends, outcomes, and operational improvements. The clinical projects would cover enhancing the operational processes in the operating theatre, outpatient, and inpatient settings to improve patient care delivery and outcomes. Your scope include assistance to craft strategies and policies on operational processes, workflow design, data collection and analysis.

Requirements

• Degree with at least 2 years' work experience preferably in the healthcare industry
• Strong analytical and organisational skills
• Proficient in Microsoft Office applications and database managemen

You will manage MOH and SGH initiated Value Driven Care (VDC) conditions and coordinate value-based initiatives. Your job duties include:

• Literature review of VDC conditions, indicators and international benchmarks
• Collaborate with stakeholders to define and develop clinical quality indicators and patient reported outcome measures
• Data extraction and analyse VDC conditions
• Conduct case review for cases which do not meet indicators and identify areas for improvement
• Develop and revise electronic Clinical Pathways (CCP)
• Analyse patient reported outcome measures (PROM)
• Identify and run hospital wide publicity programmes to promote awareness and adoption of practice of value based healthcare
• Participate in quality improvement projects

Requirements

• Degree in Nursing/ Biomedical Science/ related disciplines in healthcare, preferably with healthcare work experience
• Proficient in Microsoft Office applications, especially in Microsoft Excel
• Knowledge in the use of statistical and data analytic software will be an advantage
• Experience in medical informatics and informatics-related project management preferred

A glimpse of what you’ll do:

• Execute Systems Administration Service Levels

1. Monitor systems performance and usage, including response times
2. Supervise backups, optimization, initiation of recovery procedures and routine troubleshooting
3. Communicate regularly with technical, applications and operational staff to ensure systems integrity and security
4. Determine the systems’ short- and long-term requirements
5. Manage systems report production

• Advise on System Capabilities

1. Advise senior leaders on system concepts and functional capabilities
2. Provide technical advice to the team and clients on installation, setup, configuration of systems
3. Interpret internal or external business issues and recommends solutions/best practices
4. Implement plans to make systems available to users in a shared, secure and controlled manner

• Develop New Systems

1. Lead the development of new systems as per the system requirements
2. Design security and integrity controls
3. Conduct new systems testing and implementation
4. Define the system maintenance procedures
5. Analyze the use of new systems to identify enhancement needs
6. research initiatives for the development of advanced and automated approaches for system administration

• Optimize systems performance

1. Seek opportunities to optimize the delivery of systems services with emphasis on availability, reliability, scalability, and security
2. Conduct regular system audits and upgrades
3. Develop automated processes to define, measure, and report on service quality, stability and capacity

• Resolve issues

1. Oversee the assessment of risks to systems
2. Identify complex system issues to provide advisory to the stakeholders
3. Investigate cause of systems issues
4. Resolve complex issues
5. Provide escalation support for issues presented by the user

What you’ll need:

• Degree/Diploma in Computer Science, Engineering, or equivalent fields
• At least 5 - 6 years’ experience in developing, implementing and maintaining IT systems

1. Experience in server or Windows migration (e.g., Windows Server 2012/2016 to 2019)
2. Setting up/Implementation of VMWare, AD and Windows from scratch

• Systematic in approach and familiar with enterprise level trouble shooting
• Strong communication skills with stakeholders and ROs
• Experience in healthcare applications preferred and/or willing to take up the challenges in a healthcare related industry

Benefits

• AL: up to 21 days
• ML: 14 days
• Flexibenefit: $660 per year
• Bonuses: total package ranging from 14-15 months

Interested applicants: kindly submit your resume to [email protected]

Job Description

1. Manage and lead a team of engineers, coordinators and draftsman for a D&B project.
2. Manage the domestic C&S consultants to meet project program, design deliverables, and ST submission
3. Manage, evaluate and advise on appropriate civil and structural engineering solutions proposed by consultants to meet the project objectives, requirements, budget, specifications and code requirements.
4. Review and value-add to the designs/specifications/drawings submitted by consultants and contractors to ensure structural integrity, quality, compliance and value for money
5. Oversee structural works, coordinate with client's, consultants and sub-contractors on structural matters
6. Attend consultant and site meetings with the Project Team and conduct inspections on site to ensure that the civil and structural engineering works carried out by the contractors meet the desired quality/workmanship, specifications, code requirements and the projects are completed on time and within budget
7. Lead and manage C&S project teams by outlining and assigning work, reviewing technical accuracy and technical outcomes
8. Assist and supervise the preparation of structural coordination and rebar shop drawings for the project to be used on site for production
9. Monitor shop drawing progress and provide support to production team
10. Issuance of RFI & Site-Design Amendments
11. Ensure timely completion and good quality of works
12. Any other ad-hoc duties and tasks as may be assigned

Job Requirements

1. Minimum 5 years of relevant work experience as structural manager role. Experience in PPVC D&B projects is a plus
2. Degree holder in Civil Engineering or equivalent
3. Skill in Autocad & Revit is a plus

As a member in the Account Receivables, Non-Research Grants and Population Health Programmes Section, you will play an important role in coordination with key stakeholders to support development and implementation of the tailored strategies to improve Population Health and other hospital initiatives that align with national initiatives (e.g. Healthier SG) of transforming healthcare in the Singapore Healthcare landscape.

Your job roles will include but not be limited to the followings:

• Timely preparation of Statements of Income and Expenditure for Heads of Department, Project Directors and/or Funding Agencies, etc.
• Monitor expenditure charged to various Grants and Programmes in accordance with the program objectives.
• Timely claims for reimbursement of expenses funded by third parties.
• Assist and advise Project Directors in preparing budgets for their projects.
• Administering and adhering to the Hospital’s financial processes and controls.
• Timely month-end closing and preparation of schedules.
• Assists in other projects or tasks as assigned by supervisors, targeted towards achieving SGH’s priorities.

Job Requirements

• Degree in Accountancy, Business Administration (major in Accountancy or Finance) or equivalent
• Accounting related working experience will be an advantage
• Proficient in SAP, IT Systems and Microsoft Applications
• Excellent organisational and prioritisation skills
• Systematic and meticulous in work
• Independent worker with the ability to handle tight deadlines

The role holder, reporting to the Financial Controller, is responsible for leading and managing the Finance Shared Services Accounts Payable (AP) team to deliver quality services and improve the overall efficiency of AP operations.

Key Responsibilities:

• Lead the establishment of a Finance Accounts Payable Shared Services Department in Singapore.
• Proactively manage and monitor the Group’s Accounts Payable (AP) function to drive accuracy and timeliness of all transactions.
• Key point of contact for the Group’s Procure-to-Payment process.
• Perform monthly Suppliers Statement of Accounts reconciliation and accruals.
• Support and collaborate with internal stakeholders in all areas of AP processes, with the objective of improving operational efficiency.
• Maintain and establish AP policies and procedures for easy guidance and implementation.
• Continuously structure, standardise and optimise financial processes and system to ensure optimum efficiency.
• Lead and motivate a new team to provide high quality services and stipulated turnaround time.

Others

• Assist in the implementation of new ERP system with primary focus on the Accounts Payable modules.
• Ad-hoc duties as assigned.

The Ideal Candidate Should Possess the Following:

Qualification and Experience

• Qualified ACCA / CA with at least 8 years’ experience in Finance and 3 years’ experience in a leadership role

Knowledge and Skills

• Strong knowledge of AP processes with experience in setting up AP shared services.
• Knowledge of Esker and Vendor Invoice Management.
• Strong collaboration mindset as this role requires working with many stakeholders in areas of improvement, compliance with SOPs, suppliers and rectifying payment issues.
• Excellent problem-solving skills and the ability to independently prioritize multiple tasks and bring projects to completion.
• Must be able to lead, motivate and develop the team members and be ready to cover any open positions.

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

You will be responsible for planning and managing care integration initiatives driven by the SingHealth Regional Health System (RHS). You will provide and coordinate operational and administrative support to SingHealth RHS and its cluster stakeholders to ensure smooth and effective operations of the health promotion and disease prevention initiatives.

You will assist to provide analytics and data on RHS efforts to identify, plan and develop new population health projects and capitation initiatives. You will collate and track performance indicators of the care integration programmes and initiatives driven by the RHS.

You will liaise with RHS internal stakeholders, including clinical and operational departments from SingHealth institutions that are involved in population health projects and capitation initiatives driven by SingHealth RHS. You will cultivate and maintain strong networks with key community healthcare services and partners including Voluntary Welfare Organisations (VWOs), allied health and home nursing services, as well as other relevant social services and community-based organisations. You will also work with business units to understand data requirements and establish criteria to collect the relevant information for analysis and support data collection and reporting of key performance indicators for the RHS programmes, population health projects and capitation initiatives.

In addition, you will serve as a project facilitator for approved projects and support their development and implementation. You will apply appropriate problem solving tools and skills to help resolves issues and cross hurdles . You will provide administrative support, assist in the annual work plan exercise, plan and organise RHS retreats, events and provide secretarial support.

Job Requirements

· Bachelor’s Degree in any discipline. Experience in healthcare would be an added advantage.

· Strong analytical skills with an understanding of financials, statistics and workflow engineering and re-engineering would be an added advantage

· Good presentation skills and the ability to write well

· Effective and proactive when working both independently and in a team setting

· Excellent interpersonal communication skills, willing to learn and is self-motivated

· Proactive team player

· Resourceful and able to work independently with minimum supervision

You will be responsible for maintaining systems and processes to ensure conformance to JCI (non-clinical aspects) and ISO standards. This includes:

• Planning and conducting internal quality audits, and following-up and closure of findings
• Supporting departments on content management in various IT systems to meet JCI and ISO standards requirements
• Maintaining a system to track all licenses, ensure the Hospital's legal register is updated, and changes are communicated
• Working closely with stakeholders to facilitate the renewal of MOH Hospital License

You will also support the Hospital's data protection efforts to ensure compliance with the Personal Data Protection Act (PDPA). This includes:

• Supporting the development and implementation of data protection policies, procedures, and guidelines
• Coordinating and supporting internal reviews, audits, and staff engagement activities
• Attending to data protection queries, incidents, and data requests
• Providing secretarial support for committees.

Requirement

• Degree in any discipline, preferably with at least 2 years of experience in the healthcare setting
• Highly organised, independent, and meticulous
• Strong interpersonal skills with pleasant disposition, able to interact with people of all levels
• Experience and knowledge in quality standards, audit, legal compliance, and/or data protection would be advantageous

Senior Executive / Assistant Manager, Ops and Admin (Surgical & Specialised Services)

The incumbent will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives.

Duties & Responsibilities

• Manage service point operations assigned
• Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Nurse Manager and other stakeholders to solve system and process problems
• Work with other department managers to ensure a positive experience for patients along the continuum of care
• Ensuring facilities are patient friendly and safe
• Partner the department managers (Ops & Admin) in achieving customer satisfaction targets
• Responsible for devising innovative services to continually improve service levels and delight customers
• Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out business plans in conjunction with clinical chiefs to ensure that goals are reached
• Manage business through annual financial budgeting and regular reviews with clinical heads, and development of new business
• Manage a group of non-nursing staff providing services in service points. Conduct appraisals for non-nursing staff
• Ensure that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.
• Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems
• Participate in committees and other tasks as assigned
• Job rotations to other operational areas after 3 years

Job Requirements

• Degree in any discipline with minimum 3 years’ work experience in Healthcare industry
• Healthcare operational experience will be advantageous although not necessary
• At least 2 years of experience in managing frontline staff
• Analytical, quantitative with strong communication skills (written and verbal)
• Proficient in Microsoft Word/Excel/Powerpoint

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

As a member in the Account Receivables and Non-Research Grants Section, you will establish partnerships with multiple stakeholders within the hospital to support smooth financial operation of the hospital initiatives that align with MOH and national initiatives. Your responsibility includes continuous process improvement through data mining by leveraging on data technologies which can better support the analytical demands of the Hospital.

Your job roles will include but not be limited to the followings:

• To manage the Accounts Receivable matters, Non-Research Grants, debt monitoring, and monthly accruals.
• To prepare monthly schedules and management reports timely.
• To perform monthly reconciliation of Accounts Receivable balances and month-end accounts closing.
• To manage statutory audit including preparation of audit schedules.
• To administer and adhere to the Hospital’s financial processes and controls and provide guidance, oversight and training to subordinates.
• To review the works performed by subordinates and ensure that all transactions are completely and accurately coded and posted in the Accounts Receivable.
• Monitor non-research fund accounts to ensure that expenditure does not exceed income or approved budgets.
• Assists in other projects or tasks as assigned by supervisors, targeted towards achieving SGH’s priorities.

Job Requirements

• Degree in Accountancy, Business Administration (major in Accountancy or Finance) or equivalent
• Accounting related working experience will be an advantage
• Proficient in SAP, IT Systems and Microsoft Applications, some knowledge of Data manipulation and visualisation applications, such as Tableau, Power BI, Power-pivot or Python
• Excellent organisational and prioritisation skills

Job Summary

In this exciting opportunity, you will lead and expand a team of web-developers to meet the needs of our growing e-Commerce business through continuous enhancements. You will be the front-line IT support to the e-business team members in ensuring all critical issues are resolved timely.

Primary Relationships

The position reports directly to the Head of IT. Within the organization, this position has primary working relationships with IT Support Team and Digital Sales and Marketing Team at TWG Tea headquarters. Outside the organization, the position coordinates primarily with platform vendors and partners.

Responsibilities:

• Formulate support and development methodologies and enforce conformance by all parties
• Responsible for ensuring on-time delivery of all digital marketing campaigns and initiatives over Omni-Channel platforms and global marketplaces from a technical angle
• Responsible for working closely with e-business team members to transpose digital business needs into action plans, and drive the deliverables to succession
• Generate meaningful insights through data-driven analysis and post-mortem reviews
• Continuous innovation on ways to enhance the worldwide digital presence and customers’ online (UI/UX) experience, social listening, SEO and other digital online
• Lead and coordinate with various departments and business partners/ platform vendors to meet target objectives globally, including make proposals to streamline internal processes
• Responsible for infrastructure scalability and able to cope with seasonable traffic requirements
• Review and manage partner/vendor contracts, ensuring vendors meet their Service Levels
• Build test case scenarios and formulate roll-out plans to ensure quality delivery from vendors, ensure uninterrupted deployment as well as ‘go-live’ strategies

Requirements:

• Diploma/Degree in Computer Science, Software Engineering or related disciplines
• Minimally 3 years’ experience in leading a support and development team
• Must have eCommerce project development and implementation experience using Agile Methodology.
• Good track record of product management and development covering multiple platforms, but not limited to, e-Commerce, m-Commerce/Mobile App, CRM, SEO, Online Marketing etc
• Familiar with maintaining Cloud infrastructure like AWS and Microsoft Azure
• Minimally 5 years’ experience in an eCommerce environment, always updated with digital news preferably in the online luxury space
• Experienced working with online platform giants like Amazon, Google, Zalora etc is a bonus
• Minimally 3 years’ experience in web and Mobile App development, CMS platform management, integrations with databases, CRM and ERP systems
• Possess hands-on skills in web/mobile programming languages like C++, HTML, CSS, Xamarin, React Native on both Android and iOS platforms
• Must have experienced in administrative setup and maintaining CICD using tools like JIRA software management, service management, Github, AppVeyor, Jenkines, Azure Devops, etc
• Must have experience managing source codes and change management using Githubs/ Gitlabs, Bit Torrents, etc
• Ability to be hands-on to guide and mentor the team of developers to collectively meet targets
• Possess outstanding leadership skills with great communication skills to lead and influence multiple cross-functional teams, management and partners
• Energetic, independent and self-motivated individual with good business acumen
• Strong communication skills with excellent command of English
• A plus point to be fluent in spoken Chinese or French (in order to liaise with TWG Tea partners in North-Asia and Europe)

Only shortlisted candidates will be notified.

Please apply with a detailed resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.

Primary Responsibilities:

• Developing strategies and tactics to boost the company’s reputation and drive qualified traffic
• Deploying successful marketing campaigns from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis
• Produce valuable and engaging content for our website and blog that attracts and converts our target groups
• Build strategic relationships and partner with key industry players, agencies and vendors
• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely
• Oversee and approve marketing material, from website banners to hard copy brochures and case studies
• Measure and report on the performance of marketing campaigns, gain insight and assess against goals
• Analyze consumer behavior and adjust email and advertising campaigns accordingly
• Research on in-house video story board and script.
• Lead a team of graphic designer and social media/content executives

Requirements and skills:

• Demonstrable experience in marketing together with the potential and attitude required to learn
• Proven experience in identifying target audiences and in creatively devising and leading across channels marketing campaigns that engage, educate and motivate
• Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
• Experience in setting up and optimizing Google Adwords campaigns
• Numerically literate, comfortable working with numbers, making sense of metrics and processing figures with spreadsheets
• A sense of aesthetics and a love for great copy and witty communication
• Up-to-date with the latest trends and best practices in online marketing and measurement
• Familiar with F&B and tourism industries.
• BSc/MSc degree in Marketing or related field