What a Senior Director for QR Center of Excellence does at Visa:

As a lead of this Center of Excellence you would be responsible for:

• Championing Visa's QR response to diverse market segments including: (a) mature markets where QR participation has reached a scale, (b) markets situated on the threshold of substantial expansion, and (c) nascent markets that are at the early stage of QR adoption. Across these markets you will establish a QR participation framework for domestic as well as cross border QR payments.
• Internally, you would engage with senior executives of Visa such as Product and Merchants Sales and Acquiring leadership teams, Corporate Strategy, Group Country Managers. Externally, it would be evangelist of Visa’s QR strategy with Issuers, Acquirers, BigTech, Fintech, Regulators, and industry forums.
• You will shape the go to market plan for identified countries. This would include determining the participation model for that country, setting the right transaction economics, identifying partners to achieve scale faster, building end user Customer Value Proposition (CVP) and, promotional plans to accelerate ecosystem built up.
• To execute against the plan, you will be supported by a cross functional team across strategy, product commercialization, marketing, acceptance, implementation services, and in-market colleagues. You will also have a lean team directly reporting to you, which will be expanded as the business scales.
• You and your team will be responsible for gathering product development requirement, prioritizing them and, publishing the global product roadmap for QR code. One key area of responsibility will be to determine the revenue streams adjacent to the QR payment transaction and, then recommend built or buy decision for those adjacent value-added services.   
• As a part of your on-going responsibilities, you will maintain a programmatic approach to the activities of center of excellence, report periodic progress and, raise key issues & risks to gather support within the organization.

Why this is important to Visa

The QR Center of Excellence is one of the key initiatives for maintaining Visa’s payment leadership position in everyday spend. It is established to increase Visa’s relevance in the mind of consumer and merchants, growth revenue & payment volumes and, for creating new revenue streams through VAS. This lead role will shape its direction and agenda.

Projects you will be a part of:

As a lead of QR center of excellence you will generate impact on multiple fronts.

• You will have the opportunity to drive innovation in the field of QR payments especially in identifying new value-added product capabilities.
• You will engage the senior leadership of Visa and shape the thinking of the organization on QR based payment.
• You will generate new revenue streams for Visa while delivering a better payment experience for merchants and consumer.  
• As this QR space is rapidly evolving its means you'll be constantly learning and problem solving, as a professional there will always be something new to explore and understand.

We are looking for a highly organised, goal-oriented, self-directed partner marketing professional to join the team and be an active player in our larger marketing team at ServiceNow. The ideal candidate will have proven experience managing and working directly with key Partner leaders, Alliances and Channel management, global and regional campaign teams, and ServiceNow business Units to develop joint marketing plans - encompassing market awareness and demand generation programs designed to meet revenue targets. Integrated program development, relationship management skills, adaptability and experience marketing in a high-technology, dynamic environment is crucial to your success.

Essential Tasks, Duties and Responsibilities 

• Work with ServiceNow Account Directors and directly with Partners to understand the demands of their business, gathering insight and translating these business needs into the wider marketing plan.
• Build and execute joint-marketing plans and programs with partners, that result in measurable pipeline growth and revenue
• Localise and execute global partner marketing programs and campaigns in region.
• Drive effective global- regional partner marketing and field marketing interlock to enable successful regional activation.
• Measure key metrics and KPIs to ensure goals, objectives and deliverables are met.
• Manage local marketing agency resources to deliver partner marketing programs to the partner ecosystem at scale.
• Continually look at ongoing innovations and best practices to elevate the program, experience and results.

The Service Management team is a crucial component of the Visa Payments Limited’s support model tasked with maintaining and developing robust and lasting relationship with our Key Accounts. As their client’s advocate, Service Managers understand their client’s business/business processes in detail and use the tools at their disposal to remove obstacles, deliver improvements and enhance the experience of being an Visa Payments Limited customer, ensuring their service needs are met and agreed service levels achieved.

You will be assigned a number of APAC Platinum clients to manage directly as their Service Manager.  You will take a holistic look at service across all Visa Payments Limited functions/platforms, measure and review service performance and either through direct or collaborative action, deliver improvements.

You will work with your account management counterpart to maintain and grow the service and commercial relationship.

What we expect of you, day to day.

• You will be the Subject Matter Expert (SME) on how your assigned clients use Visa Payments Limited
• You will promote a culture of service excellence and ‘best in class’ through leading by example
• You will streamline processes to improve efficiency, automation and scalability
• You will keep abreast of forthcoming system changes, releases, route changes, client launches, documentation changes and support your client through transitions
• You will be your client’s advocate within Visa Payments Limited and sponsor / champion product and service change
• You will be available to your clients as an escalation point (during business hours) should BAU processes fail to deliver the expected results
• You will host regular service reviews with your clients & monitor service performance and any applicable SLAs
• You will manage a continuous Service Improvement Register for each of your accounts
• You will perform deep dive analysis and identify opportunities to optimise your client’s use of the service and promote service best practice both internally and to your clients
• On a rota basis, assume the role of Major Incident Manager in line with the Incident Management policy (training will be provided)
• You will produce and maintain a suite of service documentation and reports
• You will build a strong and collaborative relationship with your Account Management counterpart