Job Description:

• Coordinate and process administrative activities for customer service parts ordering.
• Supporting MA group internal, ASEAN, US, EU, and Global market needs.
• Liase with vendors and MA SCM for parts ordering and fulfilment.
• Liase with internal customer engineers for parts number, drawing, and technical aspect of requirement.

Responsibilities:

• To achieve SPC part sales goals in order to fulfil business needs and support company growth.
• Familiar with the roles and responsibilities of customer service coordinator roles for order desk.
• Adhere strictly to job process defined by Makino's QEHS policy to achieve to Makino quality standards.
• Enhancement of spare parts from quotation to ordering and shipment in terms of price, response and lead time.
• Assist in spare parts pricing management and to provide weekly / monthly quotation, purchasing, sales and shipment report.
• Perform accurate update of parts in / out of system and to ensure safety stock availability.
• Filing and documentation of all spare parts sales related in terms of ISO management.
• Co-ordinating with Finance in terms of payment, shipment and PGI related.
• Share knowledge with relevant people to help create a knowledge bank and learning organization.
• Mentoring and guide junior service coordinators.

Requirements:

• Diploma / Degree in Business Admin, Supply Chain Management or equivalent
• Minimum 3 years of working experience with data entry, order processing related skills.
• Proficient in computer literate and administrative skills.
• Familiar working experience with Freight Forwarding Procedure and concept.
• Fast learner and agile, able to adapt to dynamic work environment.
• Able to work independently and self-motivated.
• SAP system knowledge will be considered for top priority.
• Able to understand technical drawing and specification will be added advantage
• Able to work in a fast paced and challenging environment.
• Fluent in English and knowledge of Chinese will be an added advantage.
• Good and effective communication skills.

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Sat 8:30 a.m. - 12:30 p.m.

This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line operation, booking of appointment and provide general administrative support (Handle first level of complaints, assisting Service Advisor's & Call agents ensure cleanliness and smooth operation of the centre and any adhoc tasks assigned by the customer service Manager).

Job Scope

• Attend to the needs of the customer’s professionally and quickly such that the customer’s waiting time is kept to the minimum.

• To assist in completion of payment transaction according to agreed terms before releasing vehicle.

• Provide assistance and support to Service Advisor's/Call agents/Customer Service Executive

• Walkabout in service centres and observe cues from customers

• Speak to customers waiting at the service lounge and perform upselling whenever possible

• Assist with inbound/outbound calls and making appointment booking for customers to visit the service centre.

• Do a follow-up call on no-show booking customers to fix another appointment booking date.

• Assist to answer all telephone calls within 3 rings in a courteous and pleasant tone and voice with appropriate greeting, salutation where appropriate, announcement of company name and personal name.

• Transfer the calls in a professional manner where the other party is being informed of the transfer and the extension that they are being transferred to.

• Record messages accurately from customers and follow-up with SAs to ensure that messages/ calls are replied.

• Assist in the daily operation of the reception.

• Assist with collation of intake reports.

• Assist Customer Service Executive in handling 1st level of complaint cases

• Assist with cashiering and document submission to finance and respective managers

• Handle non-booking walk in customers tactfully to uphold customer service level standards at all times.

• Any adhoc tasks assigned by customer service Manager

Knowledge & Skills

• Preferably Diploma Holders who specialized in Customer Service

• Minimum 3 years working experience in relevant customer service industry.

• Proactive and independent with positive attitude.

• Customer Oriented with good attitude and good team player

• Good interpersonal skills to communicate with internal stakeholders and customers

• Problem solving skills

Mon - Fri 8:30 a.m. - 5.30 p.m.

Sat 8:30 a.m. - 12:30 p.m

( Alternate Saturday )

Job responsibilities

• To be responsible for the preparation of report required by principal and internal stakeholders

• Be responsible on minutes taking and timely submission.

• To coordinate with internal stakeholders on related matters (e.g. Finance, Human Resource Department, etc.)

• To be in-charge of ensuring documents are being submitted timely with compliance to principal and company guidelines.

• Taking ownership of tracking Work in Progress status, follow up and update status to HOD.

• Preparation of the WIP summary for monthly meeting.

• To be familiar with warranty processes and ensure company adhere to warranty policies and guidelines,

• Ensure all repair orders and invoices are kept in order.

• Any other duties or tasks that are assign by Service Manager whenever needed.

Job requirements

• GCE ‘O’ Level or GCE ‘A’ Level/ Diploma

• 3 years’ experience in relevant industry

• Self-motivated and able to work independently.

• Quality orientation

Job Description

1. Assist in front counter walk in enquires & registration.

2. Assist in online and phone in registrations.

3. Any other administrative duties within the customer service department.

Job Requirements

1. At least GCE 'N' & above

2. At least 1 year of customer service or front line service work experience.

3. Microsoft NAV Navision work experience is an added advantage.

4. 5 days work week including weekends (Off Mondays / Tuesdays or Thurs / Fridays).

5. Work Location will be at one of the following locations: 1) Bukit Batok 2) Macpherson 3) Woodlands 4) Lok Yang, Tuas

Competitive Compensation and Benefit Package

Group Hospitalization, Medical Insurance and Dental Benefits.

Career Advancement, Professional Development Training Workshops

A supportive collaborative team

Job Description:

Verifying warranty and service contract coverage using in house system

Order & issue PO to supplier for spare parts require for repair and servicing per requisition from servicing team/mechanics

Liaise with internal and external parties for processing of ordering spare part

Provide quotations to vehicle owner for service/repair jobs

Expedite parts arrival, verify PO & invoice from supplier prior handling to servicing team

Tracking servicing and repair job

Attend to walk in client enquiry

Attend to phone calls and customers enquiries

Attend in customer bookings and explain the terms of service/rental or lease agreements

Liaise with administrative staff on the completion of all papers works with the customers and payment collection

Maintain proper record of documents and correspondence

Ensure the servicing of all rental car are timely

Monitoring the entire process repair for customer vehicle under service/repair/claim

Negotiate and close deal, and handle complaints or objections

Handle stock of brand-new vehicles such as take photo and arrange/send for inspection

Handle customer requests on a timely manner and collect all necessary information and documentation

Build and maintain strategic relationship with existing clients and partners with the aim of increasing sales

Ensuring client requirements are addressed to their satisfaction

Issue invoice for service and repair vehicle

Preparing paper works for all rental agreement and sales/purchase agreement

Providing quotation for potential long-term leasing client

To drop of car on and off timely around in workshop

Complete any ad-hoc task given

Working Hours:

Monday to Friday- 0845am-0545pm

Saturdays- 0845am-1600pm

No overtime work

Job Requirements:

Enjoy interacting and helping clients

Be able to effectively communicate with clients

Motivated and driven personality

Able to multi task

Class 3 Driving licence

Job Benefits:

Daily lunch provided

Annual leave

Dental Benefits

Health insurance upon confirmation

Annual bonus (depending on performance)

Staff rate for car rental and trading of cars

Responsibilities

• Provide Incoming Dies visibility to the Factory for planning and execution
• Analyze customer forecast numbers and work with Customer to pull in dies to fulfill Forecast / AOP/Customer Shipment requirements
• Co-ordinate customers' loading and shipment priority within the Factory
• Provide instruction to Planning to execute orders and changes in priorities and orders
• Provide WIP status, ship-out plan and finished good information to customers
• Brief internal team on changes in flow / process / customer requirements after understanding customers' specs
• Work with IT to develop reports for customers and maintain the requirements of these reports (eg. WIP, Lot transaction history, finished goods, billing report)
• Maintain pricing and sales order creation for billing and shipment
• Host Customer Visits and Quarterly Business Review meetings

Requirement

• Degree in Engineering, Business Administration or Marketing Management
• Minimum 3 years working experience in customer service, preferably in a semiconductor (Subcon) Sales & Marketing environment
• Able to bridge between and build up rapport with customer and internal engineering, logistics & planning team
• Must possess strong problem solving, communication and interpersonal skills
• Ability to work under pressure in a very dynamic environment

Job Description

1. Provides immediate response to client’s technical questions and problems.
2. Resolves client dissatisfactions by initiating a thorough investigation of complaint, evaluates findings, and responds ASAP to client(s).
3. Resolves discrepancies in reports by consulting with technical and managerial staff.
4. Assesses problem resolution for future applicability and forwards to appropriate quality assurance individual (supervisor, manager, pathologist, etc.).
5. Maintains professional/technical knowledge by reading professional publications and attending continuing education seminars.
6. Pursues referenced test result to satisfy client needs and requests.
7. May be rotated to other lab locations or shifts as necessary.
8. Assists with data entry when necessary.
9. Assists with other database building activities when necessary.

Requirements

1. “O” level or with laboratory experience and aptitude.
2. One year’s experience in Client Services preferable.
3. Applicants with no prior experience are welcome to apply.
4. Excellent service oriented attitude and communication skills required.
5. Able to commit to a 5.5day work week

• Manage all inbound and outbound calls in a timely manner, assisting our clients by listening and identifying their needs and providing the right information
• Identify and escalate cases to senior colleagues
• Conduct administrative tasks and ensure client needs are followed through
• Any other duties assigned from time to time

Requirements:

• Minimum GCE "N" Level
• At least 1 year of working experience in call centre, administrative work or elder care experience will be advantageous
• Able to work 12-hour monthly rotating shifts from 7 am to 7 pm and 7 pm to 7 am in a 24/7 call centre environment
• Location: Tampines Central
• Salary up to $3000 with night shift allowances ranging from $200-$300

Job ID: L3VRWX7V

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09, Plus Building, Singapore 049705

EA Licence Number: 02C4944

EA Registration Number: R1108448

EA Personnel: Tan Lili Gesse

Join our luxury pastry boutique in the heart of Singapore! Be part of a team crafting world-class pastries and desserts.

Responsibilities:

• Take customer orders for tea, pastries, and other menu items.
• Serve pastries, tea, and light snacks to customers in a timely manner.
• Handle cashiering duties, including taking payments and issuing receipts.
• Prepare simple items such as bread toast, and assist with table clearing and cleaning.

Requirements:

• Customer service experience, preferably in a café or tea room setting.
• Ability to multitask and manage orders efficiently.
• Basic cash handling skills.
• Friendly and professional demeanor.

For interested applicants, please email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.
We regret that only shortlisted candidates will be notified.

EA Personnel Name: Jessie
EA Personnel No: R22104369
EA License No: 03C3254

Job responsibilities and descriptions are stated as follow:

• Oversee daily operations of the customer service department.
• Address customer service issues promptly.
• Develop and implement efficient procedures, policies, and standards for customer service.
• Set customer satisfaction goals and collaborate with the team to consistently achieve them.
• Launch and manage an effective customer loyalty program.
• Keep accurate records of customer service activities and discussions.
• Assist the Manager in planning and executing customer service initiatives.
• Lead the team in delivering exceptional service to customers.

JOB SUMMARY

• To deliver the right level of client service and advice to Securities Services clients in all interactions for their transactional enquiries complains, and other service-related issues based on the client tiering model.
• Responsible for serving as primary contact person for clients and internal staff for advice, enquiries, complaints and any other service issues.
• Deliver excellent service against agreed service standards and in line with client satisfaction criteria.
• As an internal voice of client, work together with BAMs, Operations, Technology, and other key internal stakeholders to solve client issues timely with no/minimal escalation and identify opportunities to improve overall service for the clients.
• Foster long lasting relationships and rapport with premier clients at the transactional / operational level.
• Works with the BAM team to manage existing/strategic clients to maximize client satisfaction and long term contribution to the bottom line Champion client incident management by ensuring timely rectification and escalation where required. Ensure root cause analysis is completed and preventative measures are implemented effectively. Service level reviews conducted in a planned manner with appropriate engagement from internal stakeholders (i.e. key BAM and/or SSO participation if needed)
• Identify opportunities for service improvement based on useful metrics and demonstrate results
• business opportunities.

RESPONSIBILITIES

• Primary point of contact / escalation for external clients in terms of providing solutions,enquiries, complaints, resolving of discrepancies and transactional errors.
• Ensure the provision of the highest standards of client service in response to client enquiries and complaints in order to deliver best in class client service.
• Ensure incidents are managed and resolved in a timely manner. Actively engage with internal stakeholders and support functions to overcome obstacles in resolution of incidents while providing timely updates to client and internally on progress made.
• Maximize the GEMS work tool to gain efficiency in directing and resolving client queries along with incident escalation protocol.
• Proactive client engagement and regular “pulse checks” for premier clients through due diligence visits, service reviews, proactive communication of market news, deeper understanding of clients’ need end-to-end, questionnaires completion, RFP, etc.
• Use GEMS incident user interface to ensure client complains are logged timely and accurately for auto system escalation communications to the appropriate senior management levels responsible to ensure full resolution of client issues and regularly update client on progress if the issue is taking longer than expected.
• Maintain a professional and positive SCB image through all interactions with clients.
• Continually identify opportunities to improve client efficiency and performance, through e.g. optimizing channel usage, identifying service improvements, product solutions, and cross-sell opportunities.
• Participate in annual or as agreed Service Reviews for premier clients.
• Reviewing service performance with the clients and generate ways to continuously improve service level standards
• Periodically, accompanying BAMs on sales calls to sell our service capabilities and/or to resolve clients’ operational and service issues. Provide pro-active client updates.
• Leveraging on metrics and client insights to understand client’s needs, and identify opportunities for improvements in service, product solutions, utilization and optimizing channel usage, up-selling and cross-selling etc.
• Making proactive calls on clients to improve the utilization level of facilities, increase transaction volume, identify opportunities for channels and referrals for the business
• Build trusted partnerships with clients at the daily transactional / operational level

Strategy

• Our strategy: Fully understand the Financing Securities Services (FSS) Business and Operations strategies and leadership expectations and how they support CIB and overall Bank Strategy – be able to articulate the same to internal and external stakeholders as required

Business

• Client Servicing: Deliver a first-class operational Client Service to Financing Securities Services (FSS) client base in all FSS related interactions – understand client needs, challenges and identify opportunities

Processes

• Client Solutioning: Work together with key internal stakeholders to identify and solve repeat client issues, identify opportunities and strive to deliver a ‘best in class’ service
• Service Reviews: Conduct service reviews and perform follow-ups for enhancement and improvement
• Escalations: Ensure all escalations are managed in a timely manner and are not directed to FSS Business
• Complaints management: Ensure that complaints for own client relationships are logged, tracked, escalated and closed in a timely manner

People & Talent

• Continuously maintain knowledge of relevant post-trade areas and escalate knowledge / training needs
• Provide appropriate cross training / functional training to others as required
• Actively support and help to drive regional People Agenda activities

Risk Management

• Ensure Group Risk Management standards are being maintained / adhered to
• Engage Risk, Legal & Compliance and Operational Risk as appropriate on escalated items relating to Risk Management

Governance

• Responsible for review and implementation of process and policies
• Responsible for effective governance, oversight and controls in the business
• Awareness and understanding of regulatory framework and the impact on business

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal

• All FSS Operations functions
• FSS Management team
• FSS Product team
• FSS COO
• FSS Technology and Production Support Teams
• Onboarding teams (IMO)
• FSS Country/Regional Legal/Compliance
• Other CIB or Bank teams as required to support client initiatives

External

• FSS Clients in segment and/or region
• Vendors, Market infrastructure and Service Providers
• Regulatory and Supervisory agencies as required

Other Responsibilities

• Embed Here for good and Group’s brand and values in Singapore. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

​​​​​​

Our Ideal Candidate

• 7+ years of experience in Operations Client Relationship Management / Client Services
• Global Markets - Security Services
• People Management
• Stakeholder Engagement
• Process Analysis
• Market Advocacy
• Project management skills

Role Specific Technical Competencies

• Customer Relationship Management
• Product Knowledge
• Problem Solving Skills
• Collaboration
• Ability to influence
• Time Management
• Communication Skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

• Ensure to provide excellent customer service through phone, email, chat etc. in timely and accurate manner.
• Serve as liaison between customer support team, management and customer to improve customer service and business productivity.
• Help customers with complaints and questions and give customers information about products and services.
• Assist directly or route customers to the appropriate personnel assistance.
• Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
• Track, follow-up and resolve customer’s outstanding issues in timely fashion.
• Develop customer service programs in order to provide outstanding service.
• Prepare documentation and reports on routine customer correspondence for future reference purpose.
• Assist in training peers on improving customer support service

Our Client:

Our client is a Japanese Trading company dealing in commodity plastics, engineering plastics, electronic materials, medical & healthcare products. They are looking for a motivated individual to join their Singapore team as a Customer Service Executive.

The Responsibilities:

• Receiving orders from customers and planning for purchases
• Monitoring and managing inventory level
• Preparing reports for internal and external parties
• Monitoring customer outstanding order quantity and accounts receivables
• Coordinating with Sales Team to ensure smooth delivery of goods to customers
• Attending to customer & supplier enquiries
• Building long-term relationships with existing and potential business partners including 3rd party service providers
• Ensuring shipment documentations are following government’s tax regulations
• Managing Letter of Credit (LC) transactions

The Requirements:

• Minimum Diploma in Logistics, Business Admin, Supply Chain Management or other relevant fields
• Preferably 3-4 years of relevant Customer Service working experience
• Good knowledge of SAP system (Logistics) & Microsoft Excel
• Self-motivated, good team player and meticulous in figures
• Able to work independently with minimal supervision
• Excellent communication, interpersonal and computer skills

RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

JO Reference: 112090

Job Responsibilities:

• Answer phone calls and handle customer enquiry.
• Assist in preparing quotations and order processing.
• Monitor delivery and liaise with customers.
• Follow up on enquiries and on time payment by customers.
• Maintain good rapport and improve good customer relations.
• Ensure all enquiries and orders are processed, checked,documented and filed.
• Any ad hoc duties as assigned.

Requirement:

• N level / O level / Nitec / Higher Nitec in any discipline or at least 2 years working experience in similar role
• Candidate with Engineering or Technical background will be preferred
• Proficient in Microsoft Office
• Attentive to details, effective follow up skills and customer oriented mindset
• Good interpersonal and communication skills
• 5 working days per week
• Working location : Joo Koon

Intensive in house training will be provided to those without relevant working experience

Processing bill of ladings, commercial invoice, packing list and other shipping related documents. Declare tradenet permits, liaising with customers, shipping companies, local vendors and overseas counterparty. Manage entire end to end shipment arrangement.

Provide customer service support to sales department.

Email resume to [email protected] or call 62643988 ext. 209 (Poh Lin).

6 Days work ( Off on Weekday )

7 Days AL

Performance Bonus

Job Description

● Preparation for opening and closing of shop

● Serve food and beverages promptly and courteously

● Clear and reset tables after guests have finished dining.

● Maintain brand and outlet SOPs to enhance productivity and service quality across all outlets

● Ensure compliance to food safety, hygiene and sanitation standards

● Address and resolve customer complaints and issues promptly and professionally

Requirements:

● Inexperienced candidates are welcome to apply

● Flexibility to work shifts, including evenings, weekends, and public holidays.

● Good customer service and willing to learn attitude

Interested applicants kindly apply through this job portal or email to [email protected] and I will be in touch with you shortly.

Regret only shortlisted candidates will be notified.

Goh Boon Hui R24122338
Just Recruit Singapore Pte Ltd - EA12C6295

Customer Service Manager responsibilities include:

· Enhancing customer service experience in courier services, create engaged customers and facilitate organic growth

· Taking ownership of customers issues and following problems through to resolution

· Setting a clear mission and deploying strategies focused towards that mission

Job brief

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

· Enhance customer service experience in courier services, create engaged customers and facilitate organic growth

· Take ownership of customers issues and follow problems through to resolution

· Set a clear mission and deploy strategies focused towards that mission

· Develop service procedures, policies and standards

· Keep accurate records and document customer service actions and discussions

· Analyse statistics and compile accurate reports

· Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

· Keep ahead of industry’s developments and apply best practices to areas of improvement

· Control resources and utilise assets to achieve qualitative and quantitative targets

· Adhere to and manage the approved budget

· Maintain an orderly workflow according to priorities

Requirements and skills

· Proven working experience as a Customer Service Manager in courier services, Retail Manager or Assistant Manager

· Experience in providing customer service support

· Excellent knowledge of management methods and techniques

· Proficiency in English

· Working knowledge of customer service software, databases and tools

· Awareness of industry’s latest technology trends and applications

· Ability to think strategically and to lead

· Strong client-facing and communication skills

· Advanced troubleshooting and multi-tasking skills

· Customer service orientation

· BS degree in Business Administration or related field

Job Summary

Overall Responsibilities

• Delivering consistent and reliable Trade Finance transactions to Tier 1 Clients in line with their personalised service needs to Win through Service. Operating with a deep understanding of client business and the products they operate. Empowered decision makers taking ownership of transactions and enquires and leveraging Trade Product Operations, Trade Core Operations and Trade GBS Operations to ensure service standards are fulfilled.
• Meet Targets set on Query reduction, First Contact Resolution and Quick Kills.
• Handle escalated cases for tier 1 clients and ensure quick and satisfactory resolution
• Ensure meeting of Targets set on SLA adherence, TAT for Tier 1 clients.
• Ensure queries are resolved within agreed TAT for Tier 1 Clients
• Provide oversight for overdue queries and complaints

Governance & Risk Management

• Immediate escalation of all queries/complaints received from regulators.
• Ensure Set Control standards are adhered to and met.
• Proactive identification of risks and concerns including escalation to all relevant stakeholders
• Monitor complaints and completion of corrective action.
• Support to effectively implement all operational, regulatory and financial control measures and monitoring plans for compliance and control standard as per the defined Enterprise Risk Management Framework.
• Proactively communicate with the Business Unit Head and BRM on operational risk issues. Escalate significant events to Business Unit Head /BRM as appropriate. Support operations team pre/post audits and assurance reviews.
• Embed the Group’s values and code of conduct. Develop a robust culture to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.

Business Continuity Management:

• To support Business Continuity Management (“BCM”) plan if applicable.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal

• Head & team members of Trade Operations
• Head & managers of GBS
• Trade UORM
• Group Trade Product and Client Operations
• Local TB Product Management
• Business Technology
• Front Office & Middle Office
• Other Operations Functions
• Other Functions (HR, Finance, Legal & Compliance, Tax)
• Audit and investigations

External

• Customers
• Vendors
• External consultants
• Bank Audit / Accounting firms
• Local and Regional Regulators

Other Responsibilities

• As per assignment agreed when necessary.

Our Ideal Candidate

• 2+ year of experience in Operations and Client Services.
• Proactive identification of risks and concerns including escalation to all relevant stakeholders.
• Sound knowledge of Trade finance, Imports and exports credit, Shipping guarantees, Open Account Financing, etc .
• Knowledge on Money Laundering Prevention Procedures and report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager.
• Excellent verbal, presentation and written communication skills.

Role Specific Technical Competencies

• MS Office

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

• Free Shuttle Bus Service (Tuas West MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

Service Technician

Salary: $2,200 - $3,000

Working Hours: 5 days (Mon - Fri), 8am - 6pm

Working Location: Lakeside

Job Description:

• Arrange logistics and prepare tools for component replacement or repair work, calibration, and servicing of safety-related equipment.
• Perform maintenance, servicing and calibration of safety-related equipment
• Carry out preventive maintenance in accordance with preventive maintenance schedule.
• Comply with Workplace Safety and Health (WSH) policies, procedures and regulations when carrying out work.
• Create work orders to document repairs.
• Highlight areas of non-compliance to supervisor for follow-up.
• Monitor status of equipment after repairs.
• Propose workflow improvements to improve efficiency.
• Reinstate machine and equipment back to operation to reduce downtime.
• Schedule equipment for repair, fault finding and troubleshooting.
• Ensure servicing area is clean and tidy at all times.
• Any other ad-hoc tasks as and when assigned by Management.

Job Requirements:

• Candidate must possess at least Secondary School/"O" Level or equivalent
• Possess valid class 3 driving licence

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

In this role, you will coordinate and optimize logistics processes between our clients and third-party providers. You will serve as the primary point of contact, collaborating closely with customers in a warehouse environment. In this position, you'll specialize in resolving issues related to customer and product support.

Responsiblities

• Liase with customer forwarders and execute system transactions for outgoing shipments and deliveries
• Preparation of reports and status updates to customer whenever necessary
• Prepare export documentation, booking and communicate via email.
• Ensure all customer’s request and enquires are fulfilled with minimal complaints/error
• Work closely with warehouse operations to ensure orders from customer are fulfilled in time for delivery
• Other duties as assigned
• Knowledge in Microsoft Excel/Word

Who You Are

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what you’re looking for!

About The Job

Help customers with technical operating issues by carrying out troubleshooting and field service requests submitted through the International Marine Service Desk. The International Service Engineers for Water, Wind & Fuel Systems will provide technical support for the Alfa Laval Boiler System.

Job Description

Follow to all safety procedures and promptly report any unsafe practices or incidents.

• Perform planned service, commissioning, and troubleshooting for Alfa Laval systems on board vessels, including Ballast Water Treatment (PureBallast), High-Speed Separators (HSS), Fuel Conditioning Modules (FCM), Freshwater Generators (FWG), and other equipment.
• Prepare for service jobs by following the Standard Operating Procedures (SOP) to ensure efficient execution.
• Travel domestically and internationally to service jobs on board vessels, with the potential to sail with the vessel if required.
• Execute maintenance, repair, advanced troubleshooting, commissioning or other related services onboard.
• Communicate effectively with customers in English to ensure clear understanding and satisfaction.
• Document all work performed, and conclusions drawn while on board, and ensure that service reports are signed by the customer.
• Identify potential improvements, including sales leads, and provide advice to customers, passing relevant information to the organization.
• Contribute to the development and improvement of Standard Operating Procedures (SOPs).
• Provide formal training to peers and customers, assist in developing of training material and content.
• Proactively seek central support through ServiceNow or direct networking contacts and share findings with the team to keep colleagues informed.
• Be available to respond to emergency service requests, providing timely technical support to minimize vessel downtime.

Main Competencies

Decisiveness & Execution

• Be solution driven and focus on achieving results and ensure that key objectives are met.
• Take responsibility for actions with a ‘can-do’ attitude.
• Influence events actively and make tough decisions when required.
• Identify urgent decisions and make decisions under pressure.
• Take calculated risks on the basis of adequate information and analysis.

Customer focus

• Put the customers first and be eager to please them in line with company standards.
• Go out of the way to ensure that individual customer needs are met.

What You Know

• High school diploma or higher, bachelor’s degree or similar in Marine Engineering a plus.
• 5+ years field service experience on board vessels familiarity with industry regulations and standards, as well as marine mechanical and electrical systems.
• Fluent in English, both verbal and written.
• Good cross-cultural communication skills.
• Experience from working in an international context and across borders with colleagues and customers from other cultures.
• Good reporting skills. (using MS Word and Excel)
• Experience of working in CRM systems and planning tools.
• Understanding of marine separators, ballast treatment systems with electrical, mechanical and automation knowledge.

What’s In It For You

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success.

Environment

• Love working in a fun, lively and colourful environment?
• Love serving people, and making their day?
• Look nowhere, write in and join us now!
• Check out our award-winning Hair Salon on Instagram (@blackhairsalon) or our website (https://blackhairsalon.com.sg/).
• 1-minute walk from City Hall MRT (underpass walkway).

Employees' Benefits

• Team bonding activities
• Staff hair pampering session.

Responsibilities/ Job Scope:

• Be the first face and the first voice of Black Hair Salon
• Management of Black Hair Salon (BHS)'s Front Desk and Customer Service
• Assist and manage the basic administration work
• Assist and manage BHS’ E-commerce (if needed)

Requirements

Attitude:

• Positive and Cheerful
• Love to serve and interact with people
• Willing to learn
• Ability to communicate well with people
• Teamplayer

Work experience and Education:

• Good to have some experience in Customer servicing and Admin role. BUT a GOOD ATTITUDE and willingness to learn is more important. If you're willing to learn, we're happy to teach (even without the relevant job experience).
• Fluent in basic English (writing and speaking).

Interested candidates are invited to apply by email. Only shortlisted candidates will be notified.

Thank you for applying. We look forward to building your career with you.

Job Summary

Purpose of job:

• Execution of support for casework under guidance of social worker for home visits to work with clients and caregivers after diagnosis of dementia.
• Support basic intervention tasks identified by social workers.
• Engagement of clients with dementia with meaningful activities such as cognitive stimulation or structured activities.
• Monitoring of client’s conditions and progress.
• Provide service linkage for client and caregivers.
• Provide admin, operational and logistic support for clients, programme, outreach and group work.

Key Responsibility Areas

• Passion to work with individuals/elderly diagnosed with early stage dementia and their caregivers.
• Basic befriending and emotional support for elderly.
• Carry out meaningful activities in engagement process.
• Support seniors and caregivers during service duration.
• Perform basic screening tools in health and mental health for seniors and caregivers.
• Support outreach, service linkage and referrals.
• Ensure proper documentation of case notes, assessment, records.

Requirements

Experience:

• Some experience in working with elderly clients and caregivers in the community setting
• Relevant working experience in healthcare or social service sector.
• Able to co-facilitate group work

Qualifications:

Professional Cert/Nitec/Diploma

Competencies

Must Have Competencies:

• Care assistance – Level 1
• Intervention Implementation – Level 1
• Social Service Programme Implementation – Level 1
• Group Work Intervention – Level 2

Good to Have Competencies:

• Client Supervision – Level 1
• Conflict Management – Level 2
• Social Service Programme Evaluation – Level 1
• Support Service to Seniors – Level 2
• Stakeholder Management – Level 1

Critical Core Skills:

• Communication – Intermediate
• Collaboration – Basic
• Customer Orientation – Intermediate
• Problem Solving - Basic

*Please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this link SSG | Social Service (skillsfuture.gov.sg)

Please send your resume and expected salary to [email protected]

Only shortlisted candidates will be contacted for interview.

Our client is from Oil and Gas industry, a local leading player. They are looking for a Project Operations Manager for the next phase of their business. They are located in West.

Duties of Project Operations Manager:

• Collaborate closely with Operations and Project teams to evaluate and ensure the safe and efficient delivery of projects.
• Manage the interface between Operations and Projects throughout all stages, from concept to final handover.
• Ensure project execution does not compromise terminal safety or reliability, proactively managing potential risks.
• Provide regular project progress reports and align with senior management.
• Develop resourcing plans for project management and coordinate staffing needs with HR.
• Lead, coach, and develop any direct reports.
• Foster a positive and collaborative work environment.

Requirements

• Min Degree in Engineering related field.
• Min 8 years of project operations experience in Oil & Gas or Petrochemical industry
• Experience in leading a team

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)